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Member Service Representative jobs in Idaho Falls, ID

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  • Customer Service Representative - Idaho Falls

    Geary Pacific Corporation 4.5company rating

    Member Service Representative job in Idaho Falls, ID

    Job Details 19 Idaho Falls - Idaho Falls, ID Full Time DayDescription You will be working as part of a team in a high energy, fast paced, environment working with our customers and filling their orders. Our customers are heating and air conditioning Contractors. Our job is to help them get everything they need to complete each of their jobs as quickly as possible. We are looking for people to join our team that simply love to help people. At Geary Pacific helping people is a team sport. No experience? No problem! We will teach you everything you need to know while working alongside others that truly enjoy what they are doing. The position reports to the Branch Manager. Key Tasks: Inbound & Outbound calls Generating sales orders and quotes Product Merchandising Order Picking and receiving Benefits: We provide an extensive benefits program that includes: Medical; Dental; Vision; Life and Long Term Disability Insurance; 401k with matching; Profit Sharing; Paid vacation, Personal Time, and Paid Holidays. A little bit about us....... Geary Pacific Supply is headquartered in Anaheim, CA. and was established in 1961. We provide heating, air conditioning, and ventilation products to the Contractors that install and service the products. Our company culture is focused on providing our customers, suppliers, and teammates with professional, knowledgeable, and friendly service. Learn more about us at ************************************* Please click on the video link to see what it is like to be part of the Geary Pacific Team. **************************** $18-25/hour
    $18-25 hourly 60d+ ago
  • Customer Support Representative - Full Time

    Stukent

    Member Service Representative job in Idaho Falls, ID

    What is Stukent? Stukent is on a mission to help educators help students help the world. We provide cutting-edge curriculum and simulation tools for high schools and universities across the country, helping teachers deliver real-world learning experiences in marketing, business, finance, and more. Job Description We are searching for a new Customer Support Representative with exceptional customer service skills. Customer support representatives at Stukent are patient, kind, and always willing to go the extra mile. Stukent's support team takes pride in its 94% satisfaction rate, and we only hire the best to maintain that standard. Hiring Parameters Location: On-Site in Idaho Falls, ID Hours: 8 am - 5 pm MST, occasional evening and weekend hours may be expected. Essential Duties and Responsibilities Actively search out solutions for the issues at hand, which may include working with others from the support team or escalating to other teams to find resolutions Answer phone calls and respond professionally to emails/tickets from concerned customers Demonstrate excellent communication skills, both written and verbal, with every customer Calmly and patiently work with upset customers and escalate issues to superiors when necessary Manage and improve customer experience through professional presentation and implement innovative ideas Actively learn and become acquainted with Stukent's various courseware when not actively helping customers Knowledge, Skills, and Abilities Required Minimum 2-3 years of experience in a technical customer support or help desk role Patience and tolerance with frustrated customers First-rate communication skills, both written and verbal Remain calm and keen in stressful situations Typing skills are proficient and high-speed Proficiency in Microsoft Office and Google Drive Excellent communication skills, able to handle multiple channels of customer requests simultaneously Previous support/service experience with phones, email, and chat preferred Stukent is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, or disability status.
    $30k-37k yearly est. 43d ago
  • Customer Service Rep (7306)

    Domino's Franchise

    Member Service Representative job in Idaho Falls, ID

    Wow 1st (DBA) is a locally owned and operated franchise. We strive to bring a smile to everyone's face and what's not better than to serve our community with fresh, fast, and hot product? Job Description Ever have too much energy and don't know what to do with it? Ever see those shows where they throw pizza up in the air and you want to learn how to do that? Look no further, you can learn all that here at Dominos with us. Instores are responsible for make sure we provide quality product to our customers on a daily basis. We learn to be team players with one another and complete daily cleaning tasks, Stocking ingredients from delivery area to storage and walk in cooler, receiving /processing phone and counter orders. Still want time to hang out with family and friends or even do homework? We work well with all schedules, whether it be after school or just need some extra cash after your main gig. Qualifications Must be 16 years of age or older Pass basic background check Hustle Additional Information All your information will be kept confidential according to EEO guidelines.
    $26k-34k yearly est. 11d ago
  • Customer Service Representative

    D&L Cleaners

    Member Service Representative job in Idaho Falls, ID

    Main Responsibilities of a Customer Service Representative ● Serves customers by providing all necessary service and product information. ● Resolves service and product problems. ● Ensures customer satisfaction and apleasant user experience. Customer Service Representative Job Description We are looking for experienced and seasoned customer service representatives who will always be on top of their performance and make a contribution to the overall excellence of our customer service. A customer service representative is the first line of contact with the customers for any business. So, that means that we need a person who fully understands the importance of this job and is willing to show all the dedication needed. Customer service is important for building trust with customers, so our perfect candidate must have great organizational and communication skills. The perfect candidate that we have in mind must be creative, organized, and highly skilled in processing customer adjustments and maintaining financial accounts. By analyzing customer needs and collecting customer information, our customer service representative recommends potential services and products to management. By accomplishing related results, our top-quality candidate contributes to the team effort. Responsibilities of a Customer Service Representative ● Answers service and product questions to attract potential customers. ● Recommends other services and products based on the known information. ● Records account information to open customer accounts. ● Updates account information. ● Maintains customer records. ● Resolves service and product problems. ● Clarifies customers' complaints. ● Determines the cause of the problem. ● Provides adequate solutions to problems according to the policy. Customer Service Representative Job Requirements ● Multitasking ● Analyzing information ● Resolving conflict ● Phone skills ● Listening ● Documentations skills ● Market Knowledge ● Problem-solving ● Quality focus ● Communication skills ● Product knowledge ● Customer service
    $26k-34k yearly est. 60d+ ago
  • Customer Service Representative - Idaho Falls, ID

    Kedia Corporation

    Member Service Representative job in Idaho Falls, ID

    Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system ScannersStandalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani EmailCustomer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRMElectronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft OutlookNetwork conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani ChatSpreadsheet software - Microsoft ExcelKnowledgeCustomer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Speaking - Talking to others to convey information effectively.Service Orientation - Actively looking for ways to help people.Persuasion - Persuading others to change their minds or behavior.Reading Comprehension - Understanding written sentences and paragraphs in work related documents.Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Writing - Communicating effectively in writing as appropriate for the needs of the audience.Coordination - Adjusting actions in relation to others' actions.Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.Negotiation - Bringing others together and trying to reconcile differences. AbilitiesOral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.Oral Expression - The ability to communicate information and ideas in speaking so others will understand.Speech Clarity - The ability to speak clearly so others can understand you.Speech Recognition - The ability to identify and understand the speech of another person.Written Expression - The ability to communicate information and ideas in writing so others will understand.Near Vision - The ability to see details at close range (within a few feet of the observer).Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.Written Comprehension - The ability to read and understand information and ideas presented in writing.Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional InformationIf this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
    $26k-34k yearly est. 60d+ ago
  • Member Service Representative II-Pocatello (Bilingual-Spanish preferred)

    Connections Credit Union

    Member Service Representative job 51 miles from Idaho Falls

    Connections Credit Union is looking for a full-time Member Service Representative II (Teller) with financial experience and/or strong cash handling experience for our Pocatello, ID branch. This may include vault maintenance and consumer lending expereince. We're looking for a candidate that has a passion for helping others, is eager to get creative, and has a positive attitude. Connections Credit Union is a $250 million credit union that serves southern Idaho. We know employees are our greatest asset to making our 85-year legacy of excellent service to our 20,000+ members. We make sure that our team members have what they need to excel at their jobs, provide ongoing opportunities for training and development, and promote teamwork in a positive work environment. Connections Credit Union is what you would call "formally informal". At CCU, you can wear business casual jeans/denim all week with CCU embroidered shirts. We offer an excellent work life balance starting at approximately 144 hours of PTO annually. Employer paid medical/dental and vision premiums for the employees. We offer annual incentives above your hourly wage. A compassionate and caring culture that is committed to hearing employees' suggestions. A growing credit union open to change and evolution. Duties and Responsibilities: As a Member Service Representative II (Teller), you will serve as the primary contact with our members and be responsible for handling member transactions and accounts, primarily dealing in cash and checks. This position may also maintain the vault along with other responsibilities including consumer lending. MSRs promote the credit union and its services while providing professional and friendly service to our members. This position may be expected to travel to various local branches to assist with teller operations in the event of absent employees and/or short-staffed branches. Flexibility with travel and reliable transportation is expected. Skills and Qualifications: Highly proficient in cash handling, especially with multiple denominations and large amounts Possess excellent communication and interpersonal skills Check Scanning and vault mintenance Loan processing and consumer lending skills Cross-sell credit union services to members. Bilingual in Spanish is preferred, but not required Ability to demonstrate confidentiality in regards to member accounts and sensitive information Basic financial knowledge High School Graduate or GED Must be bondable Experience: One year financial background and one year cash handling with consumer lending experience. Schedule: Monday - Friday / 8:30am - 5:30pm Pay: $16.00-$22.00 per hour DOE Connections Credit Union also offers monthly, quarterly + annual incentives if eligible. Benefits: Connections Credit Union provides full-time employees with excellent medical and dental insurance, vision benefits, 401(k) matching, life insurance, long-term and short-term disability insurance, voluntary life benefits, paid federal holidays, birthday paid time off, flex time and so much more. CONNECTIONS CREDIT UNION is an EEO employer - M/F/Vets/Disabled View all jobs at this company
    $16-22 hourly 60d+ ago
  • Customer Service Consultant

    Yellow Stone Dental

    Member Service Representative job 51 miles from Idaho Falls

    Job Description Stoneyellow Dental Care is seeking a Customer Service Consultant to join our team. As a Customer Service Consultant, you will be responsible for providing exceptional customer service to our patients and assisting them with any inquiries or concerns they may have. This role plays a crucial part in ensuring our patients have a positive experience with our dental practice. Responsibilities: Respond to patient inquiries via phone, email, and in-person Schedule appointments and manage the appointment calendar Assist patients with billing and insurance questions Handle patient feedback and resolve any issues in a timely manner Maintain patient records and ensure accuracy of information Must be able to provide personable, friendly "World Class" customer service to internal and external customers Coach and provide valuable feedback to team members, fostering their professional growth Formulate, articulate, and prioritize project activities, ensuring clarity and alignment Develop well-founded conclusions and recommendations based on thorough analysis Proactively seek new knowledge and skills, contributing to the development of intellectual capital within our organization Qualifications: High school diploma or equivalent 1-2 years of customer service experience Excellent communication skills, both written and verbal Strong problem-solving abilities Ability to work in a fast-paced environment If you are a customer service professional looking to make a difference in the healthcare industry, we encourage you to apply for the Customer Service Consultant position at Stoneyellow Dental Care. Join our team and help us provide top-notch care to our patients!
    $26k-36k yearly est. 9d ago
  • Member Services Rep Part Time Weekend Afternoon

    Planet Fitness-Fitton Clubs

    Member Service Representative job 51 miles from Idaho Falls

    Job DescriptionPosition: Member Services Rep - Part Time - Weekend/Afternoon We are searching for a motivated Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience! BILINGUAL English/Spanish are encouraged to apply! Some of your responsibilities will include: Customer Service/Front Desk Activities: Greet members and guests providing exceptional customer service making everyone feel comfortable and welcome. Answer phones in a friendly manner and assist callers with a variety of questions. Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests. Respond to member questions and concerns in a timely and professional manner. Conduct beverage or merchandise purchases on the point to sale system. Utilize POS system to assist with new membership cards, change of address and billing or payment questions. Club Cleanliness and Maintenance: Go above and beyond to keep the front desk area and lobby clean and orderly. Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights. Regular cleaning of all exercise equipment and tanning beds. Regular restroom and wet area cleaning and stocking. Qualifications & Requirements: Applicants for an overnight position must submit to a 7-year criminal background check within the first week of hire. Continued employment will be based on satisfactory outcome of the background check. Exceptional customer service skills; ability to interact in a positive and professional way with members and co-workers, exceeding the members expectations. Prior Customer Service experience preferred Must be 18 years of age or older. High School diploma/GED equivalent required. Upbeat, positive and professional attitude Punctuality and reliability are a must. Obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency. Physical Demands/Requirements: Walk and stand, for prolonged periods of time; to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand motion. Occasionally lift, carry, push, and/or pull moderate amount of weight (up to 50lbs). Ability to talk continually in person or on the phone during shift. Maintain physical ability to administer CPR in the event of medical emergency. Ability to see in normal visual range with or without correction. Ability to hear in the normal audio range with or without correction. Why you should join Planet Fitness? Contribute to changing peoples lives every day by helping us create a healthier Planet! Work alongside an amazing group of talented, dynamic professionals! Want more reasons? Medical, Dental, Vision Insurance PTO Paid Time Off Free Black Card Membership 401(K) and Roth Retirement Savings Plans Healthcare and Dependent Care Flexible Spending Accounts STD, LTD, Term Life Insurance and other benefits Note: We participate in E-Verify for all Utah locations.
    $19k-26k yearly est. 29d ago
  • Customer Service Representative

    Elite Restoration

    Member Service Representative job 51 miles from Idaho Falls

    Job DescriptionSalary: $17-$18 hourly plus benefits We are currently looking for a Customer Service Representative (CSR) for our Blackfoot location. If you have a successful attitude with a get it done right mentality, a desire for a career that helps others, plus work with a growing company dedicated to restoring damaged homes and businesses, then look no further. The Primary Responsibilities of this Role are: Independently, professionally, & quickly respond to incoming calls Provide outstanding Customer Service Assist customers with concerns and distribute all relevant detailed data from the call to the appropriate person via phone call and/or email Maintain a detailed customer data base in DASH & QuickBooks Operate effectively and professionally in a close team environment requiring self-motivation and multi-tasking Provide administrative support to managers, estimators, and technicians Ensure front office area is clean and free of clutter Assist with and help maintain appointment calendar(s) Run errands if needed Check and maintain office supplies Other duties as assigned You will be successful in this role if your background and capabilities include: Previous customer service experience Able to multi-task in a fast-paced environment Professional verbal and written etiquette Proficiency in Microsoft Office Suite ELITE offers many benefits for our CSR and below are some highlights that add to the total compensation package Comprehensive medical benefit package with employer contribution Paid time off and paid holidays 4% company match for retirement plans Unlimited use of PBC Gym Company events If you align with Elite Core Value's, please apply because you would be a great addition to our team! Relationships are Key to Business | Always be Learning | Quality Without Compromise | Leadership Defines Us | Do the Right Thing | Have Fun and Get It Done | Act as a Family
    $17-18 hourly 23d ago
  • Member Services Rep Floater

    Fitton Clubs

    Member Service Representative job 48 miles from Idaho Falls

    Position: Member Services Rep - FloaterWe are searching for a motivated Member Services Representative to join our team! BILINGUAL English/Spanish are encouraged to apply! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional “Judgement Free” member experience!Some of your responsibilities will include: Customer Service/Front Desk Activities: Greet members and guests providing exceptional customer service making everyone feel comfortable and welcome. Answer phones in a friendly manner and assist callers with a variety of questions. Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests. Respond to member questions and concerns in a timely and professional manner. Conduct beverage or merchandise purchases on the point to sale system. Utilize POS system to assist with new membership cards, change of address and billing or payment questions. Club Cleanliness and Maintenance: Go above and beyond to keep the front desk area and lobby clean and orderly. Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights. Regular cleaning of all exercise equipment and tanning beds. Regular restroom and wet area cleaning and stocking. Qualifications & Requirements: Applicants for an overnight position must submit to a 7-year criminal background check within the first week of hire. Continued employment will be based on satisfactory outcome of the background check. Exceptional customer service skills; ability to interact in a positive and professional way with members and co-workers, exceeding the members expectations. Prior Customer Service experience preferred Must be 18 years of age or older. High School diploma/GED equivalent required. Upbeat, positive and professional attitude Punctuality and reliability are a must. Obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency. Physical Demands/Requirements: Walk and stand, for prolonged periods of time; to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand motion. Occasionally lift, carry, push, and/or pull moderate amount of weight (up to 50lbs). Ability to talk continually in person or on the phone during shift. Maintain physical ability to administer CPR in the event of medical emergency. Ability to see in normal visual range with or without correction. Ability to hear in the normal audio range with or without correction. Why you should join Planet Fitness? Contribute to changing people's lives every day by helping us create a healthier Planet! Work alongside an amazing group of talented, dynamic professionals! Want more reasons? Medical, Dental, Vision Insurance PTO - Paid Time Off Free Black Card Membership 401(K) and Roth Retirement Savings Plans Healthcare and Dependent Care Flexible Spending Accounts STD, LTD, Term Life Insurance and other benefits Note: We participate in E-Verify for all Utah locations. E-Verify Participation Poster: ********************************************** Contents/E-Verify_Participation_Poster_ES.pdf E-Verify Right to Work Poster: ************************************************************************************** Compensation: $12.00 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. JOIN THE CLUB. Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
    $12 hourly 56d ago
  • Relief CSR Driver

    Vestis 4.0company rating

    Member Service Representative job 51 miles from Idaho Falls

    The Relief Customer Service Representative builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. Vestis operates in a very competitive environment and successful “Relief CSR” must be able to balance exceptional customer service with meeting and exceeding individual sales growth goals. As advocates for the organization, RSSs strive to generate goodwill and loyalty for the organization while performing their work in a professional manner at all times. --Responsibilities/Essential Functions: Safely operate a company step van in designated area to provide products and service to a variety of clients. Verify daily preventative maintenance of vehicle and maintain proper operator documentation; Manage daily route independently to ensure accurate and timely delivery of product; Loads/unloads product per company policies, procedures, and guidelines; Review invoices daily for complete and accurate information and make corrections as needed; Meet sales goals and promotes overall route growth to enhance profitability; Develop leads/prospects, calls on prospective customers to solicit business, prepare service agreements, and install new accounts. Assists the sales organization with the procurement of additional new business; Possess a strong understanding of services, policies, and pricing methods and can clearly communicate these to customers; Monitor customer feedback and handle customer issues in a prompt and courteous manner; Take responsibility for your personal safety and watch out for the safety of others. Use safe precautions, proper tools, and equipment, and adhere to all safe work practices and policies; Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above. --Knowledge/Skills/Abilities: Must be a minimum of 21 years of age, have a valid driver's license, and excellent driving record; Customer service experience with a wide variety of consistent customer contact; Strong math and basic computer skills; Demonstrated experience selling services/products and generating new business preferred; Excellent customer service and verbal communication skills required; Ability to work independently, exercise sound judgment, and think quickly to identify/solve customer concerns. --Working Environment/Safety Requirements: Working Conditions Exposure to adverse and varying weather conditions which may include extreme hot/cold temperatures depending on geographical location. Fast-paced environment sometimes requiring irregular and long hours. Physical Requirements Must be able to routinely lift and maneuver a minimum of 25 lbs. and load/unload product from truck without assistance. Must be able to occasionally lift and maneuver 50+ lbs. This position requires bending, squatting, climbing, and reaching. --Education: High school degree or equivalent --License Requirements/ Certifications: Valid Driver's License
    $27k-34k yearly est. 27d ago
  • Customer Service Representative - State Farm Agent Team Member

    Mark Hancock-State Farm Agent

    Member Service Representative job 29 miles from Idaho Falls

    Job DescriptionBenefits: Hiring bonus 401(k) Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Mark Hancock - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.
    $26k-34k yearly est. 49d ago
  • Relief CSR Driver

    Vestis Services

    Member Service Representative job 51 miles from Idaho Falls

    The Relief Customer Service Representative builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. Vestis operates in a very competitive environment and successful "Relief CSR" must be able to balance exceptional customer service with meeting and exceeding individual sales growth goals. As advocates for the organization, RSSs strive to generate goodwill and loyalty for the organization while performing their work in a professional manner at all times. --Responsibilities/Essential Functions: Safely operate a company step van in designated area to provide products and service to a variety of clients. Verify daily preventative maintenance of vehicle and maintain proper operator documentation; Manage daily route independently to ensure accurate and timely delivery of product; Loads/unloads product per company policies, procedures, and guidelines; Review invoices daily for complete and accurate information and make corrections as needed; Meet sales goals and promotes overall route growth to enhance profitability; Develop leads/prospects, calls on prospective customers to solicit business, prepare service agreements, and install new accounts. Assists the sales organization with the procurement of additional new business; Possess a strong understanding of services, policies, and pricing methods and can clearly communicate these to customers; Monitor customer feedback and handle customer issues in a prompt and courteous manner; Take responsibility for your personal safety and watch out for the safety of others. Use safe precautions, proper tools, and equipment, and adhere to all safe work practices and policies; Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above. --Knowledge/Skills/Abilities: Must be a minimum of 21 years of age, have a valid driver's license, and excellent driving record; Customer service experience with a wide variety of consistent customer contact; Strong math and basic computer skills; Demonstrated experience selling services/products and generating new business preferred; Excellent customer service and verbal communication skills required; Ability to work independently, exercise sound judgment, and think quickly to identify/solve customer concerns. --Working Environment/Safety Requirements: Working Conditions Exposure to adverse and varying weather conditions which may include extreme hot/cold temperatures depending on geographical location. Fast-paced environment sometimes requiring irregular and long hours. Physical Requirements Must be able to routinely lift and maneuver a minimum of 25 lbs. and load/unload product from truck without assistance. Must be able to occasionally lift and maneuver 50+ lbs. This position requires bending, squatting, climbing, and reaching. --Education: High school degree or equivalent --License Requirements/ Certifications: Valid Driver's License Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
    $26k-34k yearly est. 60d+ ago
  • Customer Service Representative

    Select Mgmt

    Member Service Representative job 51 miles from Idaho Falls

    Our Customer Service Representatives are responsible for assisting potential borrowers and current customers with questions regarding loan products, evaluating vehicles, managing customer's loans and payments, daily communication with customers regarding their accounts and making courtesy calls when necessary. Northwest Title Loans offers their employees: Competitive Salaries Paid Holiday Vacations Paid on the Job Training Full Time Positions- Monday to Friday 10am to 6pm with a rotating Saturday schedule of 9am to 2pm Best of all Never Work on Sundays! Job Requirements General: Must be Able to Work Full Time Great attitude Excellent Communication Skill Detail Oriented Education: Must have a High School Diploma Work Experience: Previous Customer Service Experience Computer and Data Entry Experience Personal: We pride ourselves in the service we provide to our customers, and we have high expectations for our Customer Service Representatives. We are looking for an individual that is motivated, honest, dependable, and most of all someone that is searching for an exceptional career opportunity . About Us: Northwest Title Loans is one of America's most respected title loan companies. Northwest Title Loans and its affiliated companies own and operate nearly 1,000 stores in more than twenty states nationwide. Since the day we opened in 1990, we have been committed to helping customers get the hassle-free cash they need. Our company's mission is to provide short-term loans to our customers using a process that is fast and hassle-free, terms that are straight-forward and transparent, and prices that are among the lowest in the industry. We do all this while providing you with the excellent customer service you deserve and the honesty and integrity that you would expect. Our Customer Service Representatives are the heart of our business. We are actively recruiting candidates that are looking for a career opportunity with our company. We value the relationships we have cultivated in the communities we serve and expect our employees to be an example of honesty and respect when dealing with them. We have a special approach to business and we only want candidates that can step up and work towards the exceptional customer service and image we represent. Must be able to pass a company background screening, including a credit, criminal and background check.
    $26k-34k yearly est. 9d ago
  • Customer Service Representative - State Farm Agent Team Member

    Tammy Sluder-State Farm Agent

    Member Service Representative job 34 miles from Idaho Falls

    Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to educate customers about insurance options. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. As an Agent Team Member, you will receive... Hourly plus commission/bonus ($40,000+ annually) Profit sharing Flexible hours Growth potential/Opportunity for advancement within my agency Hiring Bonus Requirements Interest in marketing products and services based on customer needs Excellent communication skills - written, verbal and listening People-oriented Detail oriented Proactive in problem solving Able to learn computer functions Ability to work in a team environment If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
    $26k-34k yearly est. 39d ago
  • Customer Service Representative Rexburg

    D&L Cleaners

    Member Service Representative job in Idaho Falls, ID

    Main Responsibilities of a Customer Service Representative ● Serves customers by providing all necessary service and product information. ● Resolves service and product problems. ● Ensures customer satisfaction and apleasant user experience. Customer Service Representative Job Description We are looking for experienced and seasoned customer service representatives who will always be on top of their performance and make a contribution to the overall excellence of our customer service. A customer service representative is the first line of contact with the customers for any business. So, that means that we need a person who fully understands the importance of this job and is willing to show all the dedication needed. Customer service is important for building trust with customers, so our perfect candidate must have great organizational and communication skills. The perfect candidate that we have in mind must be creative, organized, and highly skilled in processing customer adjustments and maintaining financial accounts. By analyzing customer needs and collecting customer information, our customer service representative recommends potential services and products to management. By accomplishing related results, our top-quality candidate contributes to the team effort. Responsibilities of a Customer Service Representative ● Answers service and product questions to attract potential customers. ● Recommends other services and products based on the known information. ● Records account information to open customer accounts. ● Updates account information. ● Maintains customer records. ● Resolves service and product problems. ● Clarifies customers' complaints. ● Determines the cause of the problem. ● Provides adequate solutions to problems according to the policy. Customer Service Representative Job Requirements ● Multitasking ● Analyzing information ● Resolving conflict ● Phone skills ● Listening ● Documentations skills ● Market Knowledge ● Problem-solving ● Quality focus ● Communication skills ● Product knowledge ● Customer service
    $26k-34k yearly est. 60d+ ago
  • Teller/Member Service Rep-Pocatello

    Connections Credit Union

    Member Service Representative job 51 miles from Idaho Falls

    Connections Credit Union is seeking a full-time Teller/Member Service Representative for our Pocatello (Oak) Branch. The candidate we are looking for has a passion for helping others and a strong attention to detail. About us Connections Credit Union is a $250 million credit union that serves southern Idaho. We know employees are our greatest asset to making our 85-year legacy of excellent service to our 20,000+ members. We make sure that our team members have what they need to excel at their jobs, provide ongoing opportunities for training and development, and promote teamwork in a positive work environment. Duties and Responsibilities: As a Member Service Representative, you will serve as the primary contact with our members and be responsible for processing member transactions, primarily dealing in cash and checks. MSRs promote the credit union and its services while providing professional and friendly service to our members. This position will also be expected to occasionally travel to various East Idaho branches including Firth to assist with teller operations in the event of absent employees and/or short-staffed branches. Flexibility with travel and reliable transportation is expected. Skills and Qualifications: Highly proficient in cash handling, especially with multiple denominations and large amounts Possess excellent communication and interpersonal skills Bilingual in Spanish is preferred, but not required Ability to demonstrate confidentiality in regards to member accounts and sensitive information Basic financial knowledge High School Graduate or GED Must be bondable Schedule: Monday - Friday / 8:30am - 5:30pm Pay: $16-$21 per hour DOE Connections Credit Union also offers monthly + annual incentives if eligible. Benefits: Connections Credit Union provides full-time employees with excellent medical and dental insurance, vision benefits, 401(k) matching, life insurance, long-term and short-term disability insurance, paid federal holidays, flex time, paid time off, and more. CONNECTIONS CREDIT UNION is an EEO employer - M/F/Vets/Disabled View all jobs at this company
    $16-21 hourly 2d ago
  • Customer Service Representative - Pocatello, ID

    Kedia Corporation

    Member Service Representative job 51 miles from Idaho Falls

    Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system ScannersStandalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani EmailCustomer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRMElectronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft OutlookNetwork conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani ChatSpreadsheet software - Microsoft ExcelKnowledgeCustomer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Speaking - Talking to others to convey information effectively.Service Orientation - Actively looking for ways to help people.Persuasion - Persuading others to change their minds or behavior.Reading Comprehension - Understanding written sentences and paragraphs in work related documents.Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Writing - Communicating effectively in writing as appropriate for the needs of the audience.Coordination - Adjusting actions in relation to others' actions.Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.Negotiation - Bringing others together and trying to reconcile differences. AbilitiesOral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.Oral Expression - The ability to communicate information and ideas in speaking so others will understand.Speech Clarity - The ability to speak clearly so others can understand you.Speech Recognition - The ability to identify and understand the speech of another person.Written Expression - The ability to communicate information and ideas in writing so others will understand.Near Vision - The ability to see details at close range (within a few feet of the observer).Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.Written Comprehension - The ability to read and understand information and ideas presented in writing.Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional InformationIf this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
    $26k-34k yearly est. 60d+ ago
  • Customer Service Representative

    Elite Restoration

    Member Service Representative job 51 miles from Idaho Falls

    We are currently looking for a Customer Service Representative (CSR) for our Blackfoot location. If you have a successful attitude with a “get it done right” mentality, a desire for a career that helps others, plus work with a growing company dedicated to restoring damaged homes and businesses, then look no further. The Primary Responsibilities of this Role are: • Independently, professionally, & quickly respond to incoming calls • Provide outstanding Customer Service • Assist customers with concerns and distribute all relevant detailed data from the call to the appropriate person via phone call and/or email • Maintain a detailed customer data base in DASH & QuickBooks • Operate effectively and professionally in a close team environment requiring self-motivation and multi-tasking • Provide administrative support to managers, estimators, and technicians • Ensure front office area is clean and free of clutter • Assist with and help maintain appointment calendar(s) • Run errands if needed • Check and maintain office supplies • Other duties as assigned You will be successful in this role if your background and capabilities include: • Previous customer service experience • Able to multi-task in a fast-paced environment • Professional verbal and written etiquette • Proficiency in Microsoft Office Suite ELITE offers many benefits for our CSR and below are some highlights that add to the total compensation package… Comprehensive medical benefit package with employer contribution Paid time off and paid holidays 4% company match for retirement plans Unlimited use of PBC Gym Company events If you align with Elite Core Value's, please apply because you would be a great addition to our team! Relationships are Key to Business | Always be Learning | Quality Without Compromise | Leadership Defines Us | Do the Right Thing | Have Fun and Get It Done | Act as a Family
    $26k-34k yearly est. 22d ago
  • Customer Service Rep(07391) - 155 W. Main #1

    Domino's Franchise

    Member Service Representative job 24 miles from Idaho Falls

    About the Job This is the perfect job for happy, hardworking individuals with great people skills. We are looking for people who have pep in their step. We want to “hire the smile.” Our stores are fast paced, with exciting work environments. We offer flexible work schedules for both full time and part time employees. Advancement Many successful Domino's franchise owners began their careers as delivery drivers. They went from delivery driver, to management, general store manager, to franchisee or Manager Corporate Operations. Domino's pizza offers a variety of career opportunities for everyone. Diversity Our mission is to appreciate, recognize, value and utilize the utilize talents of all individuals. We strive to create the kind of environment where our team members, with all of their differences, can reach their highest level of success. Summary Statement Being the best Pizza Delivery Company in the world takes a lot of hard work from everyone, and everyone has to work together. That is why we take pride in our people, and our people take pride in Domino's Pizza! Job Requirements Employees must be 16 years of age or older All team member job duties Answer and process telephone orders Clean all equipment daily Take inventory and complete paperwork Prepare product Know how to operate all equipment Stock ingredients from delivery area to storage, work area, and walk in cooler Training Training and Orientation will be provided on the job Communication Skills Ability to communicate verbally with co-workers and customers Ability to process orders over the phone and in person Functions and Skills Ability to do basic math: add, subtract, multiply, and divide (may use calculator) Ability to give correct change to customers Writing, telephone, and verbal skills in order to take and process customer orders Ability to enter orders using computer touch screen and keyboard Rapid motor skills to make precise movement throughout the store with speed Work Conditions Exposure to Varying weather conditions while performing outside duties such as taking boxes to recycling, removing trash, and taking delivery orders to and from car In-store temperatures range from 36 degrees to 90, depending on work equipment Fumes from food odors Exposure to cornmeal dust Cramped quarters in some parts of the store Hot surfaces and tools from exposure to oven Moving mechanical parts and sharp edge Some Physical Requirements Standing Walking Sitting Lifting Caring Pushing Climbing Crouching/squatting Reaching
    $26k-34k yearly est. 60d+ ago

Learn more about member service representative jobs

How much does a member service representative earn in Idaho Falls, ID?

The average member service representative in Idaho Falls, ID earns between $17,000 and $29,000 annually. This compares to the national average member service representative range of $21,000 to $45,000.

Average member service representative salary in Idaho Falls, ID

$22,000

What are the biggest employers of Member Service Representatives in Idaho Falls, ID?

The biggest employers of Member Service Representatives in Idaho Falls, ID are:
  1. Planet Fitness
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