Teller/Member Service Associate - Float
Member service representative job in Larchwood, IA
Member Service Associate (MSA) 1 and 2 Department: Member Services Reports To: Assistant Branch Manager or Branch Manager FLSA: Non-exempt Date last updated: 04-01-2024 Summary Receive and pay out money, and keep records of money and negotiable instruments involved in financial transactions by performing the following duties.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Welcome on-site visitors, determine the nature of business and guide visitors to appropriate personnel or help them directly.
Receive checks and cash for deposit in person, via mail or by night deposit. Verify amount and examine checks for endorsements.
Cash checks and complete withdrawals and pays out money after verification of signatures and member balances.
Enter members' transactions into computer to record transactions and issue computer generated receipts.
Place holds on accounts for uncollected funds.
Order daily supply of cash, and count incoming cash.
Balance currency, coin, and checks in cash drawer at end of shift and compare totaled amounts with data displayed on computer screen.
Explain, promote and sell products or services that will benefit the member.
Research and resolve member inquiries.
Complete transactions for money orders, cash advances, gift cards, savings bonds, cashiers checks, verifications, and loan payments when necessary.
Assist other departments and areas as needed (i.e. filing, scanning, phones, etc.)
Use CDM/Recyclers to assist members in transactions.
Supervisory Responsibilities This job has no supervisory responsibilities. Competencies To perform the job successfully, an individual should demonstrate the following competencies:
Dependability - Responds to requests for service and assistance, follows instructions, responds to management direction, takes responsibility for own actions, commits to doing the best job possible, keeps commitments.
Job Knowledge/Job Fit - Competent in required job skills and knowledge, exhibits ability to learn and apply new skills, keeps abreast of current developments, requires minimal supervision, Displays understanding of how job relates to others, Uses resources effectively.
Adaptability - Adapts to changes in the work environment, manages competing demands, accepts criticism and feedback, Changes approach or method to best fit the situation.
Communications - Exhibits good listening and comprehension, keeps others adequately informed, selects and uses appropriate communication methods, speaks clearly & persuasively, Writes clearly & informatively. Participates in meetings.
Teamwork - Balances team and individual responsibilities, exhibits objectivity and openness to others' views, Gives and welcomes feedback, contributes to building a positive team spirit, Puts success of team above own interests
Quality - Demonstrates accuracy and thoroughness, displays commitment to excellence, looks for ways to improve and promote quality, applies feedback to improve performance, monitors own work to ensure quality.
Planning & Organization - Adheres to attendance/punctuality expectations, prioritizes and plans work activities, uses time efficiently, plans for additional resources, integrates changes smoothly, Sets goals and objectives, Works in an organized manner.
Sales and Service (INSPIRE SALES and SERVICE) - Displays courtesy and sensitivity, manages difficult/emotional member situations, meets commitments, focuses on & responds promptly to member needs, solicits member feedback to improve service, explains financial concepts clearly, explains product features & benefits, recommends products to members, and overcomes objections.
Salary Description
$16.00 - $20.00 per hour
Customer Support Representative
Member service representative job in Coralville, IA
Benefits: * 401(k) matching * Competitive salary * Dental insurance * Employee discounts * Free uniforms * Health insurance * Opportunity for advancement * Paid time off * Training & development * Vision insurance This CSR/Administrative Assistant will be responsible for greeting customers, answering phone calls, processing sales receipts from the sales team, help load and unload Culligan products into the vehicles or clients, keeping the office tidy, and ensuring customer service delivery.
General Job Duties:
All employees are responsible for a basic knowledge of the employee handbook, along with the mission and vision of the Organization, and must conduct themselves with behavior that supports these values.
* All employees are responsible for making the most of their working time and reach maximum potential by being on time for appointments, checking voicemails/emails as appropriate and completing deadlines in a timely manner.
* All full time employees are required to work at least 40 hours a week.
* All employees are expected to escalate issues as necessary.
* All employees must conduct themselves in a respectful and professional manner as outlined in the Vetter's Inc. Culligan Employee Handbook, code of ethics, and code of conduct.
* All employees will specifically be trained on their job duties, however; other mandatory trainings may be deemed appropriate by management for one or all members of the team.
* All employees must occasionally collaborate with the leadership team to create, revise, and maintain accurate job descriptions.
* Demonstrate professionalism, courtesy, and tactfulness in all interactions with customers, employees, and vendors.
Essential Job Functions:
* Assist in customer service and answer the phone in a manner that correlates with Vetter's Inc. Culligan's mission statement and values.
* Maintain financial accounts by taking payments and/or processing customer adjustments when necessary.
* Following Company protocols, policies, and goals while acting on opportunities to optimize the efficiency of the department.
* Handling the service the drive-up window and/or walk-ins, load and unload Culligan supplies, when necessary.
* Account collection activities, which includes following procedures for reminding customers about past-due accounts.
* Maintain customer files.
* Process all incoming payments from customers or venders (AR) for the appropriate branch. Escalate any payroll, AR, or AP discrepancies to the direct supervisor of any position for it to be addressed.
* Enter all sales leads, service order, and installations in to computer system.
* Take an active hand in training and aiding others in the Vetter's Inc. Culligan team.
* Assist the customer service team (service and sales) in scheduling appointments as potential customers call-in.
* Track all inventory of the appropriate branch.
* Follow regulatory reporting procedures, which includes customer and month-end reports.
* Work with consumer AP departments to bring accounts into current standing.
* Other duties as assigned.
Cross Training Requirements:
This position is responsible for cross training with the Vetter's Inc. Culligan teammates and other administration staff to the point of covering all basic responsibilities in the case of an extended absence.
Position Requirements:
The requirements listed below are representative of the knowledge skills and abilities required. Employees who do not possess the requirements for a job at the time of hire will not be considered for the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
All positions are required to attend company-wide or position-specific trainings and stay abreast of water treatment industry.
Position Requirement:
* Capable of working effectively independently and in a team environment
* Self-motivated, goal and detail oriented
* Flexible and adaptable to changing work environment
* Ability to prioritize multiple tasks and manage time efficiently
* Basic proficiency with financial duties pertaining to business operations, including managing budgets and accounts receivable (AR)
* Proficiency in Microsoft Office programs, particularly in Excel
Reasoning Ability Requirements:
* Basic-level, reasoning abilities are necessary to understand and follow basic instruction from supervisory positions either by writing or verbally.
Physical Requirements:
* Occasional lifting up to 50 lbs. may be necessary from time to time. Must be able to sit for long periods of time (up to 8 hours a day).
Compensation: $16.00 - $18.00 per hour
About Culligan
Great tasting water. Brighter future. Bigger job opportunities. Culligan is making a real difference in the lives of people all over the world by providing better, cleaner water through our suite of innovative products and exceptional customer service. Join the Culligan team. Apply for a job now.
Culligan provides healthy, delicious water for our customers in their homes, offices, businesses, and industrial facilities around the world. Our complete line of water softeners, water filtration systems, commercial and industrial water treatment solutions, drinking water systems, whole-house filtration systems and bottled water delivery options set the standard in the water treatment industry.
This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate.
Retail Customer Service Officer / Postage Sorter
Member service representative job in Iowa
General information Press space or enter keys to toggle section visibility Name Retail Customer Service Officer / Postage Sorter Ref # 12373865 Entity Australia Post Opening Date 13-Nov-2025 Suburb Carnarvon Work Type Casual Description & Requirements
Press space or enter keys to toggle section visibility
In Carnarvon (Gwoonwardu), we respectfully acknowledge the Traditional Custodians, the Yinggarda People, and pay our respects to Elders past, present and emerging.
We are committed to keeping the local community connected and encourage applications from people of all backgrounds, identities, and lived experiences, including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, people of all genders and ages, and those from refugee and migrant backgrounds.
Are you Mob?
Email ****************************.au and Kimberli, our Indigenous Careers Partner and a proud Maluilgal, Kaurareg and Kulkalgal woman, will connect for a yarn and help with any cultural or role-related questions.
About the opportunity
As a casual Retail Customer Service Officer / Retail Postage Sorter, you'll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It's our retail teams who make sure that every experience they have is a great one. And while they do, they're supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.
Role Details:
* Loaded casual rate $35.01 / hour increases to $37.42 / hour after 3 months, (Junior rates apply for those under 21 during training)
* Plus, up to $2,760 district allowance & 12% Superannuation
* Paid, supportive full time training (on a rotating roster), for 6 weeks on commencement (On a rotating roster, Mon - Fri, between 7 am - 5.15 pm)
* You'll be trained on front of house and back of house duties to become an all-rounder, this will help to increase the opportunity of hours
* Working in a supportive team, typically, casuals work 10 + hours / week, and there's a full leave calendar for 2026 meaning plenty of opportunities!
* You'll have access to "Post Perks" (where you can find a huge range of benefits and discounts) and you'll be supported to apply for any permeant jobs
You'll be
* Performing customer sales and service transactions with customers.
* Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS).
* Conducting and processing a number of identity services transactions, including Australian Passport Interviews.
* Assisting customers with mail lodgements and associate costs.
* Building rewarding relationships with customers by understanding their needs.
* Manually sorting all mail arriving at the workplace.
* Sorting and distributing mail into relevant PO Boxes.
About you
* You're fully available to work Monday to Friday, between 7 am - 5.15 pm.
* You're friendly, enthusiastic and reliable and you love working in a team environment.
* You're ready to put the customer at the centre of everything you do to help make a difference in the community.
* Have experience in customer service and/or cash handling.
* Be fit to lift up to 16kgs of mail regularly and stand for your shift.
How we'll deliver for you
* We invest in you for the long-term, encouraging growth through delivering on our values of trust, inclusivity, empowerment and safety.
* Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day.
* We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more.
We're delivering together
We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace. If you have any questions about accessibility, please contact our Diversity & Inclusion team on ****************************.au.
See what a day in the life on the Retail Team at Australia Post looks like:
Easy ApplyCustomer Support Representative II
Member service representative job in Des Moines, IA
Description Together, We Own it! Start your employee owner journey with Shorr Packaging.The Custom Support Representative II provides a positive brand experience for existing and potential customers as a key liaison between Shorr and our valued customers. Through close collaboration with a variety of internal and external stakeholders, this individual ensures that our business and sales strategies are executed through daily interactions with our customers.The Customer Support Representative II is critical to Shorr's success as they are a front-line resource for our customers and can greatly impact customer experience, retention, and loyalty.Responsibilities
Handle customer inquiries on product, price, and lead-time with a drive for first contact resolution.
Research new items and product substitutions to ensure smooth customer experience.
Build credibility and trust with assigned customers while influencing buying decisions and customer-focused solutions
Manage customer cases in Sxe and CRM systems ensuring timely resolution
Liaise with sales and operations to support new customer onboarding process from account creation to post-delivery ensuring high customer satisfaction.
Create and maintain customer profiles and account notes in Sxe and CRM
Monitor customer-owned and slow-moving inventory levels in coordination with sales to ensure billing and shipment is on track.
Work with sales and customer to upsell, cross-sell, and move E&O inventory.
Problem Resolution:
Investigate and resolve customer complaints while capturing details in Shorr's CRM system.
Process invoice corrections, product replacements, and returns in SXe system while ensuring customer satisfaction.
Investigate customer inquiries and provide solutions in a timely manner.
Monitor internal reports to ensure customer deliverables are met.
Price Management & Quote Support:
Set up and maintain price records at the direction of sales team.
Monitor product margin fluctuations and alert sales team to fluctuations.
Process quotes in SQM when support is needed from Account Executive.
Other duties may be assigned.
Shorr Packaging does not provide work authorization sponsorship for this position.Requirements
Associates Degree or equivalent experience required
2 years of previous work experience in a Business to Business (B2B) customer support related role.
Experience in the packaging or related industry is preferred
Experience with MS Word, Excel and Outlook.
Passion for being a Shorr brand ambassador and delivering an excellent customer experience or demonstrated ability having done so in another B2B customer support environment.
Demonstrated customer-focused problem solver with strong desire for accountability.
Demonstrated ability to be adaptable and thrive in a fast-paced environment with constant change.
Ability to collaborate cross-functionally by communicating critical details to enhance customer experience.
Strong time-management with ability to effectively prioritize multiple requests and pressures.
Knowledge of ERP, CRM, and ecommerce platforms.
Prior experience using MS Outlook, Word, and Excel.
Benefits
Employee Stock Ownership Plan (ESOP) - Together, We Own It!
Comprehensive Employee Benefits: Explore Shorr Benefits
Competitive hourly rate plus targeted annual bonus plan
401K plan plus matching
Team based Employee Owner company culture
Shorr Packaging Corp is an equal-opportunity employer. It is the policy of Shorr Packaging Corp to afford full Equal Employment Opportunity, and all applicants will receive consideration for employment without regard to protected veteran status or disability status or any other legally protected status.
Auto-ApplyAssociate Customer Service Representative
Member service representative job in Bettendorf, IA
ABOUT REPAY REPAY ("Realtime Electronic Payments" / NASDAQ TICKER: RPAY) is an established and fast-growing publicly traded financial technology and payment processing company headquartered in Atlanta, Georgia, with offices across the country. REPAY enables its customers to accept payments anytime, anywhere, and through any channel while providing a secure, seamless, and enjoyable payment experience for the end consumers. REPAY offers a comprehensive suite of electronic payment and funding solutions, including debit and credit card processing, ACH processing, Instant Funding, and electronic bill payment systems with full IVR, text, and mobile capabilities. The scalability of its products allows merchants of all sizes to add an instant arsenal of intelligent payment technology solutions to their businesses without significant development costs or infrastructure investments.
ABOUT THE ROLE
REPAY is looking for an Associate Customer Service Representative to provide an excellent customer support experience to our clients, agents, and partners. Each interaction is an opportunity to educate our clients on our industry leading products, as well as showcase how you and REPAY are best in class with exceptional talent and service. We offer a full benefits package, a competitive compensation package, and a stellar work environment where we empower each employee to make contributions that have impact on our company's continued growth and success. This position investigates and resolves software and hardware problems of existing clients and applicants.
RESPONSIBILITIES
* Completed training courses and attain the knowledge required to assist our Customer Database
* Effectively manage client technical, billing, and product inquiries via phone, chat, email, or CRM case
* Consults with EPP vendors, programmers, IT staff, Business Development staff, to explain software errors and/or recommend changes to programs.
* Contacts software and hardware vendors to request service regarding defective products.
* Assists with writing or revising user training manuals and procedures for both internal and external processes. Technical training documents, integration kits, written in non-technical terms.
* Troubleshoot batch upload issues; work with EPP vendors as necessary to resolve issues.
* Be the primary CS professional responsible for Set Up and installation of applications and equipment. Train other CS professionals to act as a backup.
* Meet and exceed service level goals set for the Customer Service Team
* Follow communication procedures, guidelines, and policies
* Provide appropriate solutions and alternatives to issues and follow up to ensure resolution and client satisfaction
* Keep records of all client interactions
* Proactively communicate with our clients to help them understand the products and services REPAY offers
SKILLS & EXPERIENCE NEEDED
* Proven technical customer support experience
* 2+ years of merchant services / payments industry experience preferred
* Ability to manage difficult or emotional customer situations. Responds promptly to customer requirements and solicits customer feedback to improve service satisfaction.
* Demonstrates a positive attitude with a willingness to continually develop skills and knowledge base.
* Able communicate effectively, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.
* Attention to detail in composing, typing, and proofing materials, establishing priorities and meeting deadlines.
* Ability to work in a ticket and metrics driven environment
* Familiarity with CRM systems and practices (e.g. Salesforce)
* Must be able to communicate in a clear and logical fashion verbally and in writing
* Must take pride and satisfaction in helping people
* Must prioritize identifying and solving problems above merely answering questions
WHY JOIN REPAY.… BECAUSE CULTURE IS EVERYTHING
GROWTH & PEOPLE-CENTERED LEADERSHIP
As the industry-leading financial technology provider in the Consumer Finance and Business to Business spaces, we continue to set the standard for application development and delivery. In 2019, REPAY became a public company listed on the Nasdaq Stock Market (RPAY). For the past three consecutive years, we have placed on the ACG Atlanta Georgia Fast 40, a list recognizing the top 40 fastest-growing middle-market companies in Georgia. REPAY's leadership empowers each team member to make a difference and stretch to their fullest potential. Our dedication to frequent, transparent communication is shown with companywide meetings where our leaders share company vision and encourage employees to ask questions.
FUN WORK ENVIRONMENT & GREAT TEAMS
We offer it all: business to casual dress, great snacks & beverages, and open-air collaborative team settings. REPAY has been certified as a Great Place to Work company for 2017, 2018, 2019, 2020, 2021, and 2022. The REPAY team is fun, smart, collaborative, and truly enjoys working together. Making a difference in our local communities - we support several philanthropic initiatives every year to give back to our local communities. We are self-driven, motivated professionals who do not require micro-management to ensure we produce high quality and timely work.
INNOVATION & EDUCATION
We create highly sophisticated payment processing applications and are always pushing the boundaries of what is possible. We are constantly revolutionizing the industry by building on new ideas from clients and employees. We provide the resources necessary to ensure new innovations can develop quickly and with quality. We encourage continuing education, including professional conferences and events.
PUTTING OUR PEOPLE FIRST
We believe our people are the best, and we care immensely about their success. We offer a comprehensive benefits package which includes 100% coverage of employee healthcare premiums and several free benefits, including life insurance, disability insurance, and work-life balance resources. All benefits go into effect day one. Our employees' futures are important to us, which is why we have a 401(k)-employer match and and an Employee Stock Purchase Plan. REPAY employees are eligible to participate in our Annual Bonus Program. This bonus award reflects excellent performance of individual contributions and goals achieved during the past year.
REPAY's core values are Excellence, Passion, Innovation, Respect, and Integrity.
REPAY is an Equal Opportunity Employer and we promote a company culture where diversity, equity and inclusion are central. We are committed to build our teams and grow a company in which employees can succeed, regardless of race, color, national origin, sex, sexual orientation, gender identity or expression, transgender status, pregnancy, religion, age (40 and over), disability, service in the uniformed services, protected veteran status, genetic information, or any other classification protected by federal, state or local law. Celebrating our diverse backgrounds, views and beliefs allows us to embrace what makes us unique and continue to innovate and push the boundaries of what is possible.
We are interested in every qualified candidate who is eligible to work in the United States. This position is not eligible for hire in California. Additionally, we are not able to sponsor visas.
Auto-ApplyCustomer Support Representative
Member service representative job in Urbandale, IA
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Position Details:
Industry Manufacturing
Work Location Urbandale IA 50322
Job Title Customer Support Representative
Duration 3 Years (Strong possibility of extension)
Job Description:
• Duties: Provides responses and/or solutions to customer dealers and/or Company personnel inquiries concerning problems and concerns of a moderately complex level.
• Effectively documents customer dealer and/or company personnel interactions and issues relating to area of responsibility.
• Distributes additional product/service/policy information to customer's dealers and client's personnel.
• Develops common solutions to problems with team members to maintain required service levels.
• Maintains the accuracy and availability of customer related information on-line.
• Assists in the promotion of client's products/services/programs through special program offerings special mailings and pro-active user contact.
• Negotiates with customer's dealers and company personnel to provide the proper policy execution and adequate resolution.
Qualifications
Job Requirements:
• A qualified individual will assist customers and dealers (phone & email) in the creation of new customer and dealer accounts, modify/merge existing accounts, and also provide alpha numeric codes that will activate/transfer/warrant GPS enabled farming devices.
• Extreme flexibility is needed due to the schedule requirements of supporting a 24/7, 362 days a year support center.
• Off shift hours, weekends and holidays are a likely possibility.
• Training will be on 1st shift and last roughly two weeks.
• Candidates with customer service backgrounds and strong troubleshooting computer skills are highly desired.
• Ag/farming backgrounds a plus.
• Degree preferred but not required.
Additional Information
To know more about the position, please contact:
Monaliza Santiago
************
Bilingual Member Service Associate
Member service representative job in Des Moines, IA
This position is responsible for acquiring, expanding, and enriching member relationships, while providing exceptional service. The qualified candidate will be member focused, show excellence in accuracy and all their work, demonstrate integrity, share one vision through teamwork. Meets and exceeds sales expectations by providing personalized, professional service to all members in an exceptional manner, seeking out opportunities for additional business.
GREENSTATE CULTURE:
At GreenState, we exist to create lasting value for those we serve. We do this by putting immense value into our employees, members and communities. We empower our employees to create endless opportunities, which will then impact the lives of our members and enhance the vitality of our communities.
GreenState is proud to offer a Bilingual Pay Program for qualifying applicants.
Position details:
Monday through Friday from 8:30am - 5:15pm, plus 3 out of 4 Saturdays from 9:00am - Noon
Pay range for this hourly position is $21.46 - $25.08hr with a monthly incentive opportunity and a progressive benefits package.
Essential Duties and Responsibilities
Essential Duties and Responsibilities:
Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change:
Adheres to the Credit Union Service Standards in carrying out GreenState's mission and vision.
Demonstrates a positive member service (internal and external) focus at all times, greeting members and guests with a smile and eye contact immediately upon their arrival, using their name or acknowledging them, and thanking them for their business.
Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.
Ensures confidentiality of member information.
Supports a diverse and inclusive work environment.
Sales - Ask questions, listen to your members' needs and offer solutions that best fits the needs of your member.
Acts as part of a cohesive team, demonstrating excellent interpersonal skills and the ability to interact positively with other employees.
Ensures confidentiality of member account records and account information. Request identification whenever necessary and provide account information to only those members listed as primary or joint owners.
Profile each member to uncover opportunities for additional business.
Responsible for structuring loan applications, working with underwriters and adhering to all lending policies and regulations.
Makes weekly outbound sales calls to members.
Performs all aspects of MSR position. This includes the ability to accurately balance a cash drawer daily and a firm understanding of all credit union policies and procedures for cash handling, check handling, and identification.
Builds member relationships by recognizing their financial needs and meeting those needs with the appropriate GreenState product and service or referring them to the specialized department (Wealth Management, Commercial, Mortgage, GreenState Insurance etc.) to be served.
Participates in promotions, contests, and other departmental activities which support team goals.
Responsible for sales of loan protection products.
Possesses a thorough knowledge of all federal regulations and procedures concerning deposits.
Performs vault duties including cash ordering, balancing, drawer audits, scheduling, and other duties as assigned.
Plays a vital role in enriching the community by participating in community service organizations and/or Credit Union sponsored events.
Job Requirements/Expectations
Job Requirements:
Must have at least one year of similar or related experience or 12 months in an MSR role with knowledge of all credit union accounts and products with proven ability to handle a wide variety of functions quickly and accurately.
High energy and sales ability and interpersonal skills to represent the credit union in a positive and professional manner.
Ability to coordinate and prioritize work assignments and organize work efficiently. Must demonstrate good time management skills to meet established deadlines.
Accuracy and attention to detail.
Proficiency with related computer applications, spreadsheets, word processing, and database applications.
Proven relationship building skills and techniques.
Must be self-motivated, exercise sound judgment, and be able to work independently
Ability to maintain composure, and problem solve as they arise.
Ability to develop and maintain positive and effective working relationship.
Ability to work with minimal direction and exercise sound judgment.
Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand
High school diploma or the equivalent (i.e. GED).
Must be bondable.
Must be registered pursuant to requirements of the S.A.F.E Act.
Adheres to all state, federal and credit union regulations, policies, and guidelines.
Reporting Relationship Reports to the Vice President / Branch Manager as assigned. Supervisory Responsibilities This position is not responsible for the supervision of other employees. Equal Opportunity Employment Statement GreenState Credit Union is an EEO/AA Employer. We strongly encourage all individuals to apply for openings with the credit union.
#ID
Auto-ApplyConsultant - Customer Training - Wavemark
Member service representative job in Des Moines, IA
As a digitally automated clinical supply chain solution, Cardinal Health WaveMark Solutions leverages predictive modeling and automated inventory management - coupled with expert support services - to empower health systems' clinical and supply chain teams to optimize clinical workflows and improve efficiency. With WaveMark offerings in operating rooms, procedural labs, clinical labs and nursing units, hospitals gain enterprise visibility of their supply chain to support product availability, optimize clinical workflows, improve financial performance, and enhance patient safety. Using barcode and RFID technology, WaveMark links product usage to the patient record at the Moment Of Care (MOC), providing both inventory documentation and real-time product level insights to help protect patients from recalled or expired products.
**Job Summary:**
This individual is responsible for leading strategic training initiatives within hospital systems for WaveMark. This role involves partnering with hospital leadership to develop and execute enterprise-wide training strategies, delivering both onsite and virtual training sessions, and ensuring a seamless transition to customer success teams. The ideal candidate will have a strong background in healthcare training, strategic planning, and adult learning methodologies.
**Responsibilities:**
+ Facilitate strategy sessions with hospital leadership to assess training needs and align with organizational goals.
+ Develop and present comprehensive enterprise strategic training plans tailored to each healthcare organization.
+ Provide expert guidance on training best practices, change management, and implementation strategies.
+ Deliver Train-the-Trainer (TTT) programs onsite, equipping internal trainers with tools and techniques to deliver effective training.
+ Conduct and manage virtual training program and sessions using application platforms (e.g., Zoom, MS Teams).
+ Ensure training content meets the specific needs and supports the solution workflows within the hospital.
+ Oversee the training process from initial planning through department-level kickoff.
+ Ensure smooth handoff to Customer Success teams with clear documentation and transition plans.
+ Monitor training effectiveness and provide post-professional training services as needed.
+ Travel to customer sites (hospitals and healthcare systems).
**Qualifications:**
+ Bachelor's degree in related field, or equivalent work experience preferred. Related degrees could be in Education, Healthcare Administration, Organizational Development.
+ Certification in training or instructional design (e.g., CPTD, ATD, Kirkpatrick) preferred.
+ 5+ years of experience in training, consulting, change management, organizational transformation or organizational development within healthcare preferred.
+ Experience with EHR systems (e.g., Epic, Cerner) or healthcare IT solutions preferred.
+ Strong understanding of adult learning principles and instructional design.
+ Proficiency in virtual training tools and Learning Management Systems (LMS).
+ Excellent facilitation, presentation, and communication skills.
+ Ability to manage multiple projects and stakeholders simultaneously.
+ Familiarity with healthcare operations, compliance, and clinical workflows.
+ Strategic thinker with a consultative approach.
+ Strong interpersonal and relationship-building skills.
+ Adaptable, proactive, and solution-oriented.
+ Comfortable working in fast-paced, dynamic environments.
+ Ability to travel 75% to customer sites (hospitals and healthcare systems)
+ Customer/vendor credentialing is required (this may include vaccinations). More details will be provided if you are selected for an interview.
**Anticipated salary range:** $67,500 - $105,930
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 11/17/25 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
Financial Services Officer
Member service representative job in Orange City, IA
Van Beek Natural Science is seeking a detail-oriented and strategic Financial Services Officer to manage the company's banking relationships, oversee loan processes, and support financial operations. This role serves as the primary liaison between the company and financial institutions, ensuring smooth transactions, credit management, and financial compliance to support business growth.
Key Responsibilities:Banking & Financial Liaison
Serve as the primary point of contact between Van Beek Natural Science and financial institutions.
Negotiate banking services, interest rates, and financing terms to optimize the company's financial position.
Monitor cash flow and work with banks to ensure liquidity and proper funding.
Loan Management & Credit Analysis
Oversee loan applications, renewals, and compliance with financial agreements.
Assess financing options and recommend strategies for debt management.
Work with internal teams to prepare necessary documentation for loan approvals.
Financial Strategy & Support
Collaborate with leadership to develop and implement financial strategies.
Assist with budgeting, forecasting, and financial reporting to support decision-making.
Ensure compliance with regulatory requirements and internal financial policies.
Risk Management & Compliance
Monitor credit risks, financial exposure, and banking policies to mitigate potential risks.
Maintain accurate financial records and documentation for audits and compliance reviews.
Stay updated on industry trends, financial regulations, and best practices.
Qualifications & Skills:
Bachelor's degree in finance, accounting, business administration, or a related field.
3+ years of experience in banking, financial services, or corporate finance.
Strong understanding of commercial lending, credit analysis, and financial regulations.
Excellent communication and negotiation skills.
Proficiency in financial software and Microsoft Office Suite.
Why Join Van Beek Natural Science?
Van Beek Natural Science is a leader in innovative, science-based natural products for animal health. As part of our finance team, you will play a crucial role in ensuring financial stability and supporting our mission of advancing animal wellness through cutting-edge solutions.
Member Services
Member service representative job in Indianola, IA
The City of Indianola (pop. 16,069) is a growing community with a historic downtown, located approximately 15 minutes south of Des Moines. It is a safe community with Midwestern values, friendly people and excellent schools. Indianola, which is home to Simpson College, the world-renowned Des Moines Metro Opera and the National Balloon Museum and U.S. Ballooning Hall of Fame, is known for its excellent access to outdoor activities, a nice trail system, five major parks and two golf courses. The community welcomes thousands of visitors annually who come to Indianola to enjoy major events such as the National Balloon Classic, the Warren County Fair and other events.
This position is responsible for a number of tasks, including, but not limited to:
Provides excellent customer service to all members, guests and program participants.Conducts tours in response to potential members' interests and needs.
Follows all policies and procedures of membership guidelines when dealing with a member's account, payment, termination and hold policy.
Monitors facility to ensure a clean and safe hazard-free environment and address safety issues as directed.
Perform additional duties as assigned by supervisor.
Minimum requirements include:
18 years of age.
Must have basic computer knowledge and skills.
Ability to build rapport, create relationships and motivate others.
Work effectively with people of different backgrounds, abilities, opinions, and perceptions.
*See attached job description for full list of duties and qualifications.
Starting salary is $11.00/hour. This is a part-time position, with availability to work evenings and weekends.
The position is open until filled.
The City of Indianola is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need any accommodations during the selection process because of a disability, please notify the Human Resources department at ************** and we will provide appropriate accommodations
Job Posted by ApplicantPro
Donor Services Specialist
Member service representative job in Dubuque, IA
By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.
Job Description
Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers.
About the role:
Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a plasma donor screener and perform phlebotomy to support plasma center operations.
How you will contribute:
* You will answer phones, and greet and focus on our donors, while ensuring the safety of donors and our team.
* You will screen new and repeat donors and take and record donor vital signs and finger stick results.
* You will use our Donor Information System, prepare donor charts, maintain accurate records, and coordinate donor compensation.
* You will help identify operational opportunities for continuous improvement and initiate changes to center processes using company approved procedures.
* You will be there for our donors, which includes working a variety of shifts, Saturdays and Sundays, and holidays.
What you bring to Takeda:
* High school diploma or equivalent
* Ability to walk and/or stand for the entire work shift
* Will work evenings, weekends, and holidays
* Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees
* Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs.
* Fine motor coordination, depth perception, and ability to hear equipment from a distance
* Because of potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear
* 1 or more years minimum experience working in a customer or patient facing role is helpful
What Takeda can offer you:
Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical/dental, family leave, disability insurance and more, all in a fast-paced, friendly environment.
More about us:
At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.
Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to provide Better Health and a Brighter Future to people around the world.
BioLife Compensation and Benefits Summary
We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.
For Location:
USA - IA - Dubuque
U.S. Starting Hourly Wage:
$16.00
The starting hourly wage reflects the actual starting rate for this position. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location.
U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.
EEO Statement
Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.
Locations
USA - IA - Dubuque
Worker Type
Employee
Worker Sub-Type
Regular
Time Type
Part time
Job Exempt
No
Financial Services Representative
Member service representative job in Lime Springs, IA
Job DescriptionDescription:
Are you a people person? Do you care about your community? Have you always wanted to work somewhere that treats you like family? Do you love helping people? We have a great opportunity for you as a Financial Service Representative at CUSB Bank!!
About Us
CUSB Bank is a family owned, community minded institution that has been around for over 135 years and pride ourselves on being large enough to offer everything a customer needs while remaining small enough to know them by name. CUSB is committed to our employees and their families; believing work-life balance is a key to a happy employee and healthy workplace. Our company is built on 5 pillars: Communication, Trust, Collective Responsibility, Caring, and Pride. We take these 5 pillars into account in everything that we do at CUSB Bank.
Position Summary
The Financial Service Representative (FSR) role is responsible for delivering superior customer service in assisting customers with account needs, conducting financial transactions between customers and the Bank, handling customer inquiries and providing appropriate solutions for CUSB Bank customers with utmost accuracy and confidentiality.
Benefits
In addition to a competitive pay rate we offer many benefits including but not limited to;
Health, Dental, Vision, Life, and Disability benefits
Traditional and ROTH 401k options with 3% company match and profit sharing
Incentive Compensation based on yearly company performance
Generous paid time off
Clothing allowance
A positive, professional atmosphere with a healthy dose of fun
Responsibilities
Provide exceptional customer service at every opportunity, including making customers aware of our fantastic products and services
Exercise discretion, judgment and initiative
Assisting customers with account needs including the opening and maintaining of all retail accounts and servicing of electronic banking services
Handle and balance a cash drawer per bank procedures and guidelines
Process checking and savings transactions; mortgage and retail loan payments; and Mastercard/VISA transactions
Assist customers with gift cards, cashier's checks, money orders, and savings bonds
Assist customers with renting and entry to their safe deposit box
Cross-train within the department and ability to work as FSR or Teller at any given location as may be required
Requirements:
Requirements
High school diploma or general education degree (GED) or one to two years of relevant experience and/or training or equivalent combination of education and experience.
Ability to operate the following equipment: PC and printer, telephone, calculator, copy and fax machines.
Working knowledge of Microsoft Office, i.e. Word, Excel, and Outlook.
Demonstrate math skills as required to this position which includes adding, subtracting, multiplying, and dividing.
Oral and written communication skills as appropriate to this position.
Ability to read, write and speak the English language.
Ability to write reports, business correspondence, and procedure manuals.
Reasonably regular and predictable attendance.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
CUSB Bank is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Parking Field Services Officer II
Member service representative job in Iowa City, IA
The University of Iowa Parking & Transportation department is seeking a Parking & Transportation Field Services Officer II. Under general supervision, patrols campus to ensure compliance with university parking regulations. Responds to violations on foot, bicycle, or in motor vehicles. Provides assistance to motorists/bicyclist, various University departments and programs such as the University of Iowa Health Care, University Van Pool, Parking Cashiering, Parking Maintenance, and Campus Safety. This position is not eligible for University sponsorship for employment authorization.
Duties to include:
Patrols campus in order to enforce motorist and bicycle parking regulations, issues parking violations through operation of electronic tickets writers; uses independent discretion when enforcing parking regulations.
Consults tow list and enforces violations using the department's towing procedure. Requires officer discretion to initiate 3rd party vendor contact and other appropriate action that could result in impoundment of vehicle.
Officer is responsible for inventory of prior vehicle damage and coordinates transport of critical information on vehicle owner between University Police and vendor.
Officer secures and maintains responsibility for the vehicle until the violator shows up or vehicle is removed.
Hoods parking meters for reserved parking, posts signs and places barricades to regulate and reserve parking for special situations.
Oversee part time student officers working shift. Assist in recruiting, hiring, and scheduling of part time student officers.
For a full job description, please send an e-mail to the contact listed below.
Schedule: Monday-Friday 2:30pm to 11:00pm
Location: West Campus Transportation Center (WCTC)
Minimum Eligibility Requirements:
Completion of High School Diploma or equivalent, and;
Any combination of public contact experience and/or college or university level course work which is equivalent to three years of full-time employment.
Possession of a valid U.S. driver's license and the ability to meet and maintain UI Driving Policy.
Special Qualifications:
Possession of a valid U.S. driver's license and the ability to meet and maintain UI Driving Policy.
Desirable Qualifications:
Knowledge of University of Iowa Campus and locations of various parking facilities.
Customer service/public contact experience.
Ability to adapt, prioritize and organize multiple tasks.
Proficient computer skills
Excellent communication skills in order to interact effectively with people from various backgrounds and cultures.
Position and Application Details:
Job openings are posted for a minimum of 10 calendar days and may be removed from posting and filled any time after the original posting period has ended.
Successful candidates will be required to self-disclose any conviction history and will be subject to a background investigation and driver's license verification. Up to 3 professional references will be requested at a later step in the recruitment process.
For additional questions, please contact Brooke McMurl at ************ or ***********************
This position is performed fully on campus.
Joining the University of Iowa means becoming a vital part of the Hawkeye community, where your work directly impacts education, research, and student success.
Enjoy exceptional health coverage, university-paid life insurance, robust retirement plans, and generous leave policies. Benefit from 24/7 support services, well-being resources, and access to UI Health Care specialists. Grow professionally with advanced training, leadership development, and tuition assistance.
Iowa City offers a great quality of life with world-class performances at Hancher Auditorium, Big Ten athletics, top-ranked public schools, and outdoor recreation.
Join us in making a difference at a leading Big Ten university and premier public research institution.
Additional Information Compensation Contact Information
Easy ApplyFinancial Services Representative State Farm Agent Team Member
Member service representative job in Dubuque, IA
Job DescriptionBenefits:
Bonus based on performance
Competitive salary
Flexible schedule
Paid time off
Training & development
ROLE DESCRIPTION: As a Financial Services Representative with Lane Madsen State Farm, you will successfully market the financial products that manage everyday risks. Your proficient knowledge of financial products reinforces your sales-minded and consultative approach to educating customers on their financial options. Your analytical precision makes you an invaluable resource to customers and a competitive addition to a successful agency.
RESPONSIBILITIES:
Use a customer-focused, needs-based review process to educate customers about insurance options.
Work with the agent to establish agency and personal goals
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
QUALIFICATIONS:
Must be able to obtain relevant financial service licenses.
Proven experience working as a financial services representative (desired but not required).
Proficiency in Microsoft Office applications.
Strong mathematical skills.
Excellent organizational and problem-solving skills.
Effective communication skills.
Exceptional customer service skills.
Successful track record of meeting sales goals/quotas preferred (desired but not required).
BENEFITS:
Salary plus commission/bonus
Paid time off (vacation and personal/sick days)
Profit sharing potential
Growth potential/Opportunity for advancement within my office
Financial Services Representative - State Farm Agent Team Member
Member service representative job in Davenport, IA
Job DescriptionBenefits:
Bonus based on performance
Opportunity for advancement
Paid time off
Parental leave
Training & development
ROLE DESCRIPTION: As a Financial Service Representative with Hootman Insurance Agency, you will successfully market the financial products that manage everyday risks. Your proficient knowledge of financial products reinforces your sales-minded and consultative approach to educating customers on their financial options. Your analytical precision makes you an invaluable resource to customers and a competitive addition to a successful agency.
RESPONSIBILITIES:
Consult customers.
Assist customers with managing their everyday risks.
Conduct financial reviews and recommend appropriate products.
Maintain compliance with financial regulations.
QUALIFICATIONS:
Analytical and communication skills.
FINRA Series 6 and 63 licenses preferred.
Animal Services Officer
Member service representative job in Des Moines, IA
Your Mission: As an Animal Services Officer, you will be on the front lines of protecting animals and promoting public safety in our community. You'll respond to calls for service involving the welfare of animals, investigate reports of neglect or ordinance violations, and work to resolve conflicts between people and animals. Your efforts will directly support the mission of the Animal Rescue League of Iowa by fostering a responsible community where animals are valued and treated humanely.
What You'll Do:
You will respond to calls regarding public safety, animal welfare, and quality-of-life concerns, including both domestic animals and, in some cases, wildlife. Your work will involve investigating cruelty, neglect, and bite cases, providing aid to injured or sick animals, and educating citizens about animal ordinances and responsible ownership. You'll patrol city streets, ensure compliance with animal laws, issue warnings or citations when necessary, and maintain thorough, accurate reports of your daily activities. Operating Animal Services vehicles and equipment safely will be part of your day-to-day, and when necessary, you'll perform humane euthanasia. Throughout all interactions-with ARL staff, law enforcement, and members of the public-you will represent the ARL and the City of Des Moines with professionalism and respect.
What You Bring:
You have a high school diploma or GED and a valid driver's license with a satisfactory driving record. You're comfortable operating larger vehicles and can pass a police background check. You remain calm and think clearly under pressure, making sound decisions even in fast-paced or stressful situations. You communicate effectively, prepare accurate documentation, and understand how to read and interpret city and state animal ordinances. You can work well with others, apply logical reasoning to complex situations, and perform basic mathematical calculations. Above all, you have a commitment to animal welfare and public service.
Working Conditions:
This role requires the ability to lift up to 50 pounds and work outdoors in all types of weather, including extreme heat or cold. You may be exposed to odors, zoonotic diseases, animal waste, scratches or bites, and moderate noise. The position involves both sitting and standing for extended periods and responding to situations that can be physically and emotionally demanding.
Why Work at the ARL?
At the ARL, every day brings new challenges and opportunities to make a difference-for both animals and people. You'll join a supportive, mission-driven team that is passionate about creating a safer, more humane community. We offer a collaborative environment, opportunities for professional growth, and the chance to be part of meaningful change for the animals and citizens we serve.
Employment in this position is at-will, meaning that either the employee or the ARL may terminate the employment relationship at any time.
In compliance with the Americans with Disabilities Act and/or applicable state regulations, the Animal Rescue League will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations.
Wednesday through Saturday; 12:00 p.m. to 10:00 p.m.
Auto-ApplyMember Service Associate/Teller
Member service representative job in Larchwood, IA
Member Service Associate (MSA) 1 and 2 Department: Member Services Reports To: Assistant Branch Manager or Branch Manager FLSA: Non-exempt Date last updated: 04-01-2024 Summary Receive and pay out money, and keep records of money and negotiable instruments involved in financial transactions by performing the following duties.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Welcome on-site visitors, determine the nature of business and guide visitors to appropriate personnel or help them directly.
Receive checks and cash for deposit in person, via mail or by night deposit. Verify amount and examine checks for endorsements.
Cash checks and complete withdrawals and pays out money after verification of signatures and member balances.
Enter members' transactions into computer to record transactions and issue computer generated receipts.
Place holds on accounts for uncollected funds.
Order daily supply of cash, and count incoming cash.
Balance currency, coin, and checks in cash drawer at end of shift and compare totaled amounts with data displayed on computer screen.
Explain, promote and sell products or services that will benefit the member.
Research and resolve member inquiries.
Complete transactions for money orders, cash advances, gift cards, savings bonds, cashiers checks, verifications, and loan payments when necessary.
Assist other departments and areas as needed (i.e. filing, scanning, phones, etc.)
Use CDM/Recyclers to assist members in transactions.
Supervisory Responsibilities This job has no supervisory responsibilities. Competencies To perform the job successfully, an individual should demonstrate the following competencies:
Dependability - Responds to requests for service and assistance, follows instructions, responds to management direction, takes responsibility for own actions, commits to doing the best job possible, keeps commitments.
Job Knowledge/Job Fit - Competent in required job skills and knowledge, exhibits ability to learn and apply new skills, keeps abreast of current developments, requires minimal supervision, Displays understanding of how job relates to others, Uses resources effectively.
Adaptability - Adapts to changes in the work environment, manages competing demands, accepts criticism and feedback, Changes approach or method to best fit the situation.
Communications - Exhibits good listening and comprehension, keeps others adequately informed, selects and uses appropriate communication methods, speaks clearly & persuasively, Writes clearly & informatively. Participates in meetings.
Teamwork - Balances team and individual responsibilities, exhibits objectivity and openness to others' views, Gives and welcomes feedback, contributes to building a positive team spirit, Puts success of team above own interests
Quality - Demonstrates accuracy and thoroughness, displays commitment to excellence, looks for ways to improve and promote quality, applies feedback to improve performance, monitors own work to ensure quality.
Planning & Organization - Adheres to attendance/punctuality expectations, prioritizes and plans work activities, uses time efficiently, plans for additional resources, integrates changes smoothly, Sets goals and objectives, Works in an organized manner.
Sales and Service (INSPIRE SALES and SERVICE) - Displays courtesy and sensitivity, manages difficult/emotional member situations, meets commitments, focuses on & responds promptly to member needs, solicits member feedback to improve service, explains financial concepts clearly, explains product features & benefits, recommends products to members, and overcomes objections.
Requirements
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience: High school diploma or general education degree (GED) preferred; or three to six months related experience and/or training; or equivalent combination of education and experience.
Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to members, clients, and other employees of the organization.
Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to research data and make accurate decisions.
Computer Skills: To perform this job successfully, an individual should have the ability to use and operate Contact Management systems, 10-key, faxes, copiers, scanning equipment, drive-up equipment, and Internet software (spread sheets and word processing).
Certificates, Licenses, Registrations: Must complete ongoing sales and service training
Other Skills and Abilities
Other Qualifications: Employee must be familiar with credit union robbery preparedness procedures. A MSA1 will be required to complete a pre-determined list of functions and training (see MSA1 training plan in Performance Pro forms) within the first 12 month of hire date.
Physical Demands and Work Environment: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand, walk, sit; use hands to finger, handle, or feel and reach with hands and arms; and talk or hear. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. For employees who are assigned to a retail branch, the employee may be required to regularly stand and the availability to sit for any length of time may be limited. The employee is occasionally required to taste or smell. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus. The employee regularly works near moving mechanical parts. The noise level in the work environment is usually moderate
Salary Description
$16-$20 Hourly
Customer Support Representative
Member service representative job in Urbandale, IA
Collabera Inc (Staffing Firm). We are based out of Morristown, NJ and we have been providing contingent labor to our clients for last 25 years. In 2015 we placed more than 6,000 contractors across select 100+ clients that we service. End client for this project is a large legal organization
with operations in more than 100 countries and has more than 50,000 employees around the world. For eight consecutive years, Fortune has named this company as World's ‘Most Admired Companies to work for'.
Job Description
Provides information/solutions as frontline support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies issues and concerns to optimize customer satisfaction and retention. (Note that products may include parts whole goods or product related services.)
Duties:
Provides responses and/or solutions to customer dealers and/or Company personnel inquiries concerning problems and concerns of a moderately complex level.
Effectively documents customer dealer and/or company personnel interactions and issues relating to area of responsibility.
Distributes additional product/service/policy information to customers dealers and personnel.
Develops common solutions to problems with team members to maintain required service levels.
Maintains the accuracy and availability of customer related information on-line.
Assists in the promotion of products/services/programs through special program offerings special mailings and pro-active user contact.
Negotiates with customers dealers and company personnel to provide the proper policy execution and adequate resolution.
Qualifications
Specific Position Requirements:
A qualified candidate will assist customers and dealers by phone and email with the creation of new customer & dealer accounts, modification/merging of existing accounts, and will send & receive alphanumeric codes in order to activate/transfer/warrant products for GPS enabled farming equipment.
Extreme flexibility is needed due to the schedule requirements of supporting a 24/7, 362 days a year support center.
Training will be on 1st shift and last roughly two weeks.
After training has been completed, the candidate must be able to work and rotate between 1st, 2nd, and 3rd shifts.
Shifts including one weekend day (Sunday-Thursday, Tuesday-Saturday) and holidays (with the exception of Thanksgiving, Christmas, New Year's) will also be required.
Candidates with customer service backgrounds and strong troubleshooting computer skills are highly desired.
Ag/farming backgrounds a plus.
Additional Information
To more about this or to schedule an interview, please contact :
Richard Olano
Technical Recruiter
************.
richard.olano(@)collabera.com
Member Service Representative
Member service representative job in Cedar Rapids, IA
The primary duties/responsibilities of the Member Service Representative (MSR) include quality, responsive, and professional member service to all members and staff of GreenState Credit Union in all daily transactions and inquiries. Provides information and/or answers questions regarding transactions and all Credit Union products and services. This position is the front line to our members and the face of the credit union. Service starts with this key role and they are our service champions. The qualified candidate will be member focused, show excellence in accuracy and all their work, demonstrate integrity, share one vision through teamwork and continually look for improvement within their role.
GREENSTATE CULTURE:
At GreenState, we exist to create lasting value for those we serve. We do this by putting immense value into our employees, members and communities. We empower our employees to create endless opportunities, which will then impact the lives of our members and enhance the vitality of our communities.
GreenState is proud to offer a Bilingual Pay Program for qualifying applicants.
Position details:
Monday through Friday from 8:30am - 5:15pm, plus 3 out of 4 Saturdays from 9:00am - Noon
Pay range for this hourly position is $17.39 - $20.33/hr with a monthly incentive opportunity and a progressive benefits package.
Essential Duties and Responsibilities
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change:
Adheres to the Credit Union Service Standards in carrying out GreenState's mission and vision.
Demonstrates a positive member service (internal and external) focus at all times, greeting members and guests with a smile and eye contact immediately upon their arrival, using their name or acknowledging them, and thanking them for their business.
Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.
Ensures confidentiality of member information.
Supports a diverse and inclusive work environment.
Ensures confidentiality of members account records and account information. Request identification whenever necessary and provide account information to only those members listed as primary or joint owners.
Makes weekly outbound service calls to members.
Answers member questions or refer members to appropriate departments or supervisors.
Assists with member account discrepancies, statement problems, complaints and escalates as necessary.
Performs member transactions including; deposits, withdrawals, transfers, check cashing, loan payments, credit card payments, cash advances, bond redemptions, disbursement of official checks, sale of money orders, cashier checks, savings bonds, and promotional sales materials.
Builds member relationships by recognizing their financial needs and meeting those needs with the appropriate GreenState product and service or referring them to the specialized department (Wealth Management, Commercial, Mortgage, GreenState Insurance etc.) to be served.
Maintains a satisfactory balancing record.
Educates members and staff of the features and benefits of all our products and services.
Refers products and services that benefit members to achieve team goals.
Accepts and examines checks for endorsements and negotiability. Determine availability of funds based on regulations and policy. Place holds on accounts for uncollected funds when necessary, provide member with the proper documentation.
Processes mail and night deposit transactions.
Completes all forms including negotiable instrument logs, vault cash advances/turn-ins, direct deposit, member check orders.
Participates in Opening and Closing procedures. Organize the MSR area and turn off all equipment (computers, copier, adding machines, lights). Ensure all confidential information is secured at the end of the day.
Complete daily work including balancing and reconciliation of drawer offages.
Monitors and manage the vault including cash disbursements, balancing, and end of day lock-up. Ensure that enough, but not excessive, funds are always on hand .
Assists in security procedures. Has access to and is accountable for office keys and combinations.
Balances, maintains, and corrects the coin machine and cash recyclers.
Plays a vital role in enriching the community by participating in community service organizations and/or Credit Union sponsored events.
Job Requirements/Expectations
JOB REQUIREMENTS:
Interpersonal skills to represent the Credit Union in a positive way.
High energy with the ability to approach individuals to engage in conversation, build rapport, establish and maintain member loyalty.
Thorough knowledge of deposit products and regulations.
Accuracy in the handling of cash, recording daily transactions, and attention to detail.
Good telephone manners and techniques.
Ability to work with minimal direction and exercise sound judgment.
Member account problem-solving skills.
Proficiency with related computer applications, spreadsheets, word processing, and database applications.
Ability to develop and maintain effective working relationships as a cohesive team.
High school diploma or the equivalent (i.e. GED).
Cash handling, sales, and customer service experience desired.
Must be bondable.
Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand.
Reporting Relationship Reports to the Vice President/Branch Managers as assigned. Supervisory Responsibilities This position is not responsible for supervision of other employees. Equal Opportunity Employment Statement GreenState Credit Union is an EEO/AA Employer. We strongly encourage all individuals to apply for openings with the credit union.
#ID
Auto-ApplyRetail Customer Service Officer
Member service representative job in Denmark, IA
General information Press space or enter keys to toggle section visibility Name Retail Customer Service Officer Ref # 12375080 Entity Australia Post Opening Date 14-Nov-2025 Suburb Denmark Work Type Casual Description & Requirements Press space or enter keys to toggle section visibility
Help us deliver like never before
Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We're delivering for the environment, for our communities, for our customers and for our people. We're moving forward and we want you to come along for the ride.
About the opportunity
As our Retail Customer Service Officer, you'll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It's our retail teams who make sure that every experience they have is a great one. And while they do, they're supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.
Role Details:
* Loaded casual rate $35.01 / hour increases to $37.42 / hour after 3 months, + 12% Superannuation (Junior rates apply for those under 21 during training)
* Extensive, supportive (paid) training for up to 12 weeks on commencement, Monday - Friday
* Casual Position | "On Call" after training your roster will include a mix of both scheduled and unscheduled shifts, Monday to Friday, between 8:45 a.m. and 5:06 pm.
You'll be
* Performing customer sales and service transactions with customers.
* Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS).
* Conducting and processing a number of identity services transactions, including Australian Passport Interviews.
* Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities.
* Assisting customers with mail lodgements and associate costs.
* Building rewarding relationships with customers by understanding their needs.
* Assisting with administrative duties such as stocktaking and record maintenance.
About you
* You're friendly, enthusiastic and reliable and you love working in a team environment.
* You're ready to put the customer at the centre of everything you do to help make a difference in the community.
* Have experience in customer service and/or cash handling.
* Be fit to lift up to 16kgs of mail regularly and stand for your shift.
How we'll deliver for you
* We invest in you for the long-term, encouraging growth through delivering on our values of trust, inclusivity, empowerment and safety.
* Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day.
* We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more.
We're delivering together
At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.
We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees.
We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace. If you have any questions about accessibility, please contact our Diversity & Inclusion team on ****************************.au.
See what a day in the life on the Retail Team at Australia Post looks like:
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