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Become A Member Service Representative

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Working As A Member Service Representative

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $31,720

    Average Salary

What Does A Member Service Representative Do

A Member Service Representative provides support and service to clients of a membership-based organization, such as a bank or insurance agency. They must know about old and new products to discuss and promote products to customers.

How To Become A Member Service Representative

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Member Service Representative jobs

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Member Service Representative Career Paths

Member Service Representative
Office Manager Operations Manager General Manager
Account Manager
5 Yearsyrs
Finance Service Representative Assistant Branch Manager Office Manager
Administrative Manager
6 Yearsyrs
Account Manager Driver Night Auditor
Assistant General Manager
5 Yearsyrs
Specialist Service Technician Service Advisor
Assistant Service Manager
6 Yearsyrs
Finance Service Representative Personal Banker Office Manager
Billing Manager
7 Yearsyrs
Office Manager Account Manager Sales Manager
Branch Manager
6 Yearsyrs
Service Representative Account Executive Office Manager
Business Office Manager
8 Yearsyrs
Loan Officer Sales Consultant Call Center Representative
Call Center Manager
6 Yearsyrs
Specialist Program Manager General Manager
Center Manager
6 Yearsyrs
Office Administrator Customer Care Representative Customer Account Representative
Customer Account Manager
5 Yearsyrs
Loan Processor Service Representative Customer Care Representative
Customer Care Supervisor
5 Yearsyrs
Technician Service Advisor Assistant Service Manager
Customer Relations Manager
5 Yearsyrs
Billing Specialist Operations Manager Sales Consultant
Internet Sales Manager
6 Yearsyrs
Service Coordinator Sales Coordinator Inside Sales Engineer
Lead Generator
5 Yearsyrs
Service Representative Account Manager Sales Manager
Office Manager
5 Yearsyrs
Billing Specialist Specialist Account Manager
Relationship Manager
6 Yearsyrs
Branch Manager Sales Specialist Senior Sales Representative
Senior Representative
5 Yearsyrs
Loan Officer Service Representative Service Supervisor
Service Lead
5 Yearsyrs
Branch Manager Sales Consultant Technical Support Specialist
Support Supervisor
5 Yearsyrs
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Member Service Representative Demographics

Gender

  • Female

    72.8%
  • Male

    25.4%
  • Unknown

    1.8%

Ethnicity

  • White

    77.3%
  • Hispanic or Latino

    14.3%
  • Asian

    6.4%
  • Unknown

    1.5%
  • Black or African American

    0.5%
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Languages Spoken

  • Spanish

    72.7%
  • French

    5.8%
  • Italian

    2.2%
  • Russian

    2.0%
  • Portuguese

    2.0%
  • German

    2.0%
  • Chinese

    1.6%
  • Mandarin

    1.5%
  • Cantonese

    1.5%
  • Tagalog

    1.4%
  • Vietnamese

    1.3%
  • Japanese

    1.3%
  • Hindi

    0.9%
  • Arabic

    0.8%
  • Carrier

    0.7%
  • Polish

    0.6%
  • Hmong

    0.4%
  • Korean

    0.4%
  • Khmer

    0.4%
  • Greek

    0.4%
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Member Service Representative

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Member Service Representative Education

Member Service Representative

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Job type you want
Full Time
Part Time
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Top Skills for A Member Service Representative

QualityCustomerServiceMemberServiceProvidersCreditCardApplicationsATMLoanPaymentsLoanApplicationsPhoneCallsNewMemberAccountsDataEntryInboundCallsMedicalClaimsProspectiveMembersAccountInformationFinancialTransactionsMedicaidFinancialNeedsHighVolumeMemberTransactionsWireTransfers

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Top Member Service Representative Skills

  1. Quality Customer Service
  2. Member Service
  3. Providers
You can check out examples of real life uses of top skills on resumes here:
  • Provided quality customer service to members.
  • Reported to Member Services Coordinator.
  • Provided benefit interpretation to Medicare and beneficiary/providers.
  • Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications.
  • Maintained the operation and supply of the ATM, including during weekends and holidays.

Top Member Service Representative Employers

Member Service Representative Videos

Douglas Brinkley vs. Don Young I Pay Your Salary" Heated Exchange"

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