How long does it take to become a Member Service Representative?

It takes 4 years of professional experience to become a member service representative. That is the time it takes to learn specific member service representative skills, but does not account for time spent in formal education.

How To Become A Member Service Representative: What It Is and Career Path

What is a member service representative and how to become one

Updated January 8, 2025

4 min read

A member service representative is an individual who serves as the primary point of contact between a company and its customers. They are responsible for assisting customers with their inquiries, complaints, and requests. A member service representative must possess excellent communication skills, as they are required to communicate with customers in a clear and professional manner.Their goal is to ensure that customers are satisfied with the company's products and services, and that any issues are resolved.

ScoreMember Service RepresentativeUS Average

Salary

2.5

Avg. Salary $31,395

Avg. Salary $59,228

Stability Level

5.9

Growth Rate -4%

Growth Rate 0.3%

Diversity

9.2

Race

American Indian and Alaska Native 0.72%

Asian 6.74%

Black or African American 10.71%

Hispanic or Latino 22.05%

Unknown 5.35%

White 54.43%

Gender

female 73.45%

male 26.55%

Age - 39

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 39

Stress Level

5.9

Stress level is manageable

7.1 - high

Complexity Level

6.6

Complexity Level is challenging

7 - challenging

Work Life Balance

6.5

Work Life balance is good

6.4 - fair

What are the pros and cons of being a Member Service Representative?

Pros

Opportunity to help members and make a positive impact
Ability to develop communication and problem-solving skills
Potential for advancement within the organization
Usually a regular schedule with set hours
Often offers benefits such as health insurance, retirement plans, and paid time off

Cons

May deal with difficult or angry members who are dissatisfied with services
Sometimes required to work weekends, holidays, or evenings
Can be a high-pressure and fast-paced work environment
Often required to meet sales or performance targets
Can be monotonous or repetitive work at times

Key steps to become a member service representative

Explore member service representative education requirements

Most common member service representative degrees

Bachelor's

44.1 %

Associate

23.2 %

High School Diploma

20.3 %

Start to develop specific member service representative skills

Skills	Percentages
Front Desk	28.61%
Cleanliness	24.15%
Punctuality	8.03%
Loan Payments	2.81%
Member Service	2.69%

Complete relevant member service representative training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New member service representatives learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a member service representative based on U.S. Bureau of Labor Statistics data and data from real member service representative resumes.

Research member service representative duties and responsibilities

Coordinate and manage ATM and automate telephone services.
Identify cross-sell opportunities; actively and aggressively promote products to achieve credit union target production expectations.
Utilize federal and state Medicaid health guidelines to implement proper manage care according to departmental policies and procedures.
Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.

Prepare your member service representative resume

When your background is strong enough, you can start writing your member service representative resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a member service representative resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose From 10+ Customizable Member Service Representative Resume templates

Build a professional Member Service Representative resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your Member Service Representative resume.

Apply for member service representative jobs

Now it's time to start searching for a member service representative job. Consider the tips below for a successful job search:

Browse job boards for relevant postings
Consult your professional network
Reach out to companies you're interested in working for directly
Watch out for job scams

Average member service representative salary

The average Member Service Representative salary in the United States is $31,395 per year or $15 per hour. Member service representative salaries range between $21,000 and $45,000 per year.

Average Member Service Representative Salary

$31,395 Yearly

$15.09 hourly

How do member service representatives rate their job?

-/5

5 Stars

4 Stars

3 Stars

2 Stars

1 Star

Member Service Representative reviews

A zippia user wrote a review on Apr 2020

Pros

Caring to the customer issues is what I do like first and the other thing it is a job that show determination level on the duty.

A zippia user wrote a review on Dec 2019

Cons

not being able to communicate with a customer