Member service representative demographics and statistics in the US
Member service representative demographics research summary. Zippia estimates member service representative demographics and statistics in the United States by using a database of 30 million profiles. Our member service representative estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about member service representatives after extensive research and analysis:
- There are over 284,228 member service representatives currently employed in the United States.
- 73.5% of all member service representatives are women, while 26.5% are men.
- The average member service representative age is 40 years old.
- The most common ethnicity of member service representatives is White (54.4%), followed by Hispanic or Latino (22.1%), Black or African American (10.7%) and Asian (6.7%).
- Member service representatives are most in-demand in Salt Lake City, UT.
- Alameda, CA pays an annual average wage of $39,484, the highest in the US.
- In 2022, women member service representatives earned 95% of what men earned.
- Arizona is the best state for member service representatives to live.
- Member service representatives are 79% more likely to work at private companies in comparison to public companies.
On this page
Member service representative demographics by:
Member service representative gender statistics
73.5% of member service representatives are women and 26.5% of member service representatives are men.
- Female, 73.5%
- Male, 26.5%
Member service representative gender ratio
| Gender | Percentages |
|---|---|
| Female | 73.5% |
| Male | 26.5% |
Member service representative gender pay gap
Women earn 95¢ for every $1 earned by men
Male income
$33,744
Female income
$32,123
Member service representative gender ratio over time
This data breaks down the percentage of men and women in member service representative positions over time. Currently, 73.5% of member service representatives are female.
Member service representative gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 25.05% | 74.95% |
| 2011 | 24.93% | 75.07% |
| 2012 | 26.24% | 73.76% |
| 2013 | 26.63% | 73.37% |
| 2014 | 27.09% | 72.91% |
| 2015 | 26.98% | 73.02% |
| 2016 | 27.49% | 72.51% |
| 2017 | 27.87% | 72.13% |
| 2018 | 26.70% | 73.30% |
| 2019 | 26.32% | 73.68% |
| 2020 | 26.89% | 73.11% |
| 2021 | 26.55% | 73.45% |
Member service representative related jobs gender ratio
We compared member service representatives with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Member Service Representative | 27% | 73% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Member service representative demographics by race
The most common ethnicity among member service representatives is White, which makes up 54.4% of all member service representatives. Comparatively, 22.1% of member service representatives are Hispanic or Latino and 10.7% of member service representatives are Black or African American.
- White, 54.4%
- Hispanic or Latino, 22.1%
- Black or African American, 10.7%
- Asian, 6.7%
- Unknown, 5.4%
- American Indian and Alaska Native, 0.7%
Member service representative race
| Member service representative race | Percentages |
|---|---|
| White | 54.4% |
| Hispanic or Latino | 22.1% |
| Black or African American | 10.7% |
| Asian | 6.7% |
| Unknown | 5.4% |
| American Indian and Alaska Native | 0.7% |
Member service representative race and ethnicity over time
See how member service representative racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Member service representative race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 61.83% | 10.97% | 6.03% | 18.10% |
| 2011 | 61.55% | 11.26% | 6.16% | 17.97% |
| 2012 | 60.75% | 11.14% | 5.97% | 18.83% |
| 2013 | 61.10% | 10.97% | 6.14% | 18.50% |
| 2014 | 60.48% | 10.91% | 6.45% | 18.69% |
| 2015 | 59.86% | 10.66% | 6.24% | 19.80% |
| 2016 | 58.98% | 11.15% | 6.48% | 19.70% |
| 2017 | 59.89% | 10.57% | 6.44% | 19.52% |
| 2018 | 59.71% | 10.14% | 6.61% | 19.90% |
| 2019 | 59.31% | 10.34% | 6.42% | 20.42% |
| 2020 | 56.75% | 9.74% | 6.57% | 21.03% |
| 2021 | 54.43% | 10.71% | 6.74% | 22.05% |
Member service representative wage gap by race
According to our data, asian member service representatives have the highest average salary compared to other ethnicities. Black or african american member service representatives have the lowest average salary at $33,252.
| Ethnicity | Salary |
|---|---|
| Unknown | $33,317 |
| White | $33,828 |
| Black or African American | $33,252 |
| Asian | $34,649 |
| Hispanic or Latino | $33,692 |
Average member service representative age
See how the average age of member service representatives varies based on ethnicity and gender.
Male
Female
Member service representative age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Member service representative age breakdown
The average age of member service representatives is 40+ years years old, representing 49% of the member service representative population.
Member service representative age breakdown
| Member Service Representative Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Member service representative educational attainment
The most common degree for member service representatives is bachelor's degree, with 44% of member service representatives earning that degree. The second and third most common degree levels are associate degree degree at 23% and associate degree degree at 20%.
- Bachelor's, 44%
- Associate, 23%
- High School Diploma, 20%
- Diploma, 5%
- Other Degrees, 8%
Member service representatives by degree level
| Member service representative degree | Percentages |
|---|---|
| Bachelor's | 44% |
| Associate | 23% |
| High School Diploma | 20% |
| Diploma | 5% |
| Other Degrees | 8% |
Member service representative jobs you might like
Member service representative wage gap by degree level
According to the data, member service representatives with a Master's degree earn more than those without, at $38,987 annually. With a Bachelor's degree, member service representatives earn a median annual income of $36,902 compared to $32,482 for member service representatives with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $38,987 |
| High School Diploma or Less | $30,982 |
| Bachelor's Degree | $36,902 |
| Some College/ Associate Degree | $32,482 |
Member service representative employment statistics
Most member service representatives work for a private in the finance industry.
Company size where member service representatives work
Below, you can see the size of companies where member service representatives work.
Member service representative jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 5% |
| 50 - 100 employees | 19% |
| 100 - 500 employees | 32% |
| 500 - 1,000 employees | 14% |
| 1,000 - 10,000 employees | 16% |
| > 10,000 employees | 14% |
Member service representative jobs by company type
Employees with the member service representative job title have their preferences when it comes to working for a company. For instance, most member service representatives prefer to work at private companies over public companies.
Member service representative jobs by sector
| Company type | Percentages |
|---|---|
| Education | 2% |
| Public | 18% |
| Private | 79% |
| Government | 1% |
Member service representative jobs by industry
The most common industries for member service representatives are finance, health care and insurance.
Member service representative industry statistics
| Industry | Percentages |
|---|---|
| Finance | 49% |
| Health Care | 13% |
| Insurance | 8% |
| Fortune 500 | 7% |
| Professional | 5% |
| Hospitality | 2% |
| Retail | 2% |
| Technology | 2% |
| Non Profits | 2% |
| Pharmaceutical | 1% |
| Media | 1% |
| Government | 1% |
| Manufacturing | 1% |
| Real Estate | 1% |
| Education | 1% |
| Start-up | 1% |
Member service representative turnover and employment statistics
Member service representative unemployment rate over time
The unemployment rate for member service representatives between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Member service representative unemployment rate by year
| Year | Member service representative unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average member service representative tenure
The average member service representative stays at their job for 1-2 years, based on the 42,438 member service representatives resumes in Zippia's database.
Member service representative tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 27% |
| 1-2 years | 36% |
| 3-4 years | 13% |
| 5-7 years | 15% |
| 8-10 years | 4% |
| 11+ years | 4% |
Member service representative LGBT ratio compared to similar jobs
Review the percent of member service representatives that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Order Expediter | 5.53% | 15,934 |
| Eligibility Specialist | 6.73% | 19,944 |
| Member Service Representative | 7.19% | - |
| File Keeper | 8.60% | 3,419 |
| Credit Charge Authorizer | 8.99% | 10,195 |
| Library Circulation Clerk | 11.16% | 67,141 |
| Human Resources Assistant & Recruiter | 15.31% | 68,356 |
Similar member service representative jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Order Expediter | 5.53% | 15,934 |
| Eligibility Specialist | 6.73% | 19,944 |
| File Keeper | 8.60% | 3,419 |
| Credit Charge Authorizer | 8.99% | 10,195 |
| Library Circulation Clerk | 11.16% | 67,141 |
| Human Resources Assistant & Recruiter | 15.31% | 68,356 |
Foreign languages spoken by member service representatives
The most common foreign language among member service representatives is Spanish at 75.7%. The second-most popular foreign language spoken is French at 4.9% and Portuguese is the third-most popular at 2.0%.
- Spanish, 75.7%
- French, 4.9%
- Portuguese, 2.0%
- Italian, 2.0%
- Russian, 1.7%
- Other, 13.7%
Member service representative languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 75.7% |
| French | 4.9% |
| Portuguese | 2.0% |
| Italian | 2.0% |
| Russian | 1.7% |
| Other | 13.7% |
