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Member service representative education requirements

Updated January 8, 2025
2 min read
Usually, member service representatives don't need a college education. The most common degree for member service representatives is bachelor's degree with 44% graduates, with only 23% member service representative graduates earning associate degree. Member service representatives who decided to graduate from college often finish University of Phoenix or Strayer University. Some good skills to have in this position include front desk, cleanliness and punctuality.

Popular member service representative certifications include Certified Management Accountant (CMA), Certified Medical Office Manager (CMOM), or Certified Professional, Life and Health Insurance Program (CPLHI). To improve member service representative qualification and skills, we prepared some online courses to help in member service representative education paths.

What education do you need to become a member service representative?

What degree do you need to be a member service representative?

The most common degree for member service representatives is bachelor's degree, with 44% of member service representatives earning that degree. The second and third most common degree levels are associate degree degree at 23% and associate degree degree at 20%.
  • Bachelor's, 44%
  • Associate, 23%
  • High School Diploma, 20%
  • Diploma, 5%
  • Other Degrees, 8%

What should I major in to become a member service representative?

You should major in business to become a member service representative. 31% of member service representatives major in business. Other common majors for a member service representative include psychology and accounting.

Best majors for member service representatives

RankMajorPercentages
1Business31.2%
2Psychology6.9%
3Accounting6.4%
4General Studies6.3%
5Communication5.4%

20 best online courses for member service representatives

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1. CVS Health Call Center Customer Service

coursera

The demand for call center customer service representatives is huge, there are thousands of open job roles in the US alone. If you are someone that enjoys talking to people and solving problems and are ready for new experiences, then this program is right for you. Customer service in a call center is an exciting career where every day is a new day and a new adventure. If you're considering a career in retail customer service and you're someone who is passionate about providing exceptional...

2. CVS Health Retail Customer Service

coursera

The demand for customer service representatives is huge, there are thousands of open job roles in the US alone. This program prepares you for a retail customer service role. Retail customer service is an exciting career where every day is a new day and a new adventure. The target audience for this certificate is anyone who is customer obsessed and is looking to launch a career in retail customer service.\n\nThis program uniquely prepares you for your new role by using a blend of videos,...

3. Financial Accounting-Debits & Credits-Accounting Transaction

udemy
4.5
(781)

Masterclass: Learn Accounting Principles, Financial Statements, Transactions & More in this Comprehensive Course...

4. Customer Service Fundamentals: Putting People First

udemy
4.4
(313)

Customer Care Listening Great Customer Service Concern for Others Company Culture Engaging People Responding...

5. Customer Service Fundamentals

coursera

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build...

6. Customer Service & Support For Customer Service Executives

udemy
4.5
(941)

Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...

7. Financial Accounting & Excel-Comprehensive Accounting Course

udemy
4.3
(736)

Comprehensive accounting course to learn the accounting cycle in a practical way and pick up critical Excel fundamentals...

8. Fundamentals of Financial Services

udemy
4.5
(275)

Understanding key elements and basic workings of the Financial Services Industry (useful for exams as well)...

9. Principles of Financial Accounting

udemy
4.5
(875)

Learn the complete accounting cycle -recording business transactions to presenting the Balance Sheet & Income Statement...

10. Financial Accounting-Adjusting Entries & Financial Statement

udemy
4.6
(930)

Master Adjusting Entries & Financial Statements: A Comprehensive Guide for Accurate Accounting and Reporting...

11. The Customer: Build a Customer Service Strategy (BITE SIZE)

udemy
4.5
(10,168)

For you and your team to be successful in providing great customer service, start by putting your customer first...

12. Customer Service Foundation

udemy
4.5
(290)

An introductory course about understanding the foundations of Customer Service...

13. Advanced Financial Accounting: Acquisitions & Consolidations

udemy
4.1
(703)

Acquisitions, Consolidations, and Reporting. Master complex concepts and applications...

14. Customer Service Mastery: Delight Every Customer

udemy
4.7
(18,204)

Master Customer Service using this practical customer care course...

15. [2023] Customer Service 2.0: Learn Digital Customer Service

udemy
4.5
(3,956)

Used by Chase®, Intel®, & more! Learn soft skills, social media customer service, diagnosing user problems, & more...

16. Start Improving Customer Service

udemy
4.8
(2,040)

Creating a Customer Service advantage in Your department or business through communication and Customer Management...

17. Customer Service Basics: Improve your Service now

udemy
4.5
(889)

The basic golden rules to kickstart your service...

18. Financial Accounting: The Complete Introductory Crash Course

udemy
4.5
(1,604)

Learn the Basics of Financial Accounting: Financial Statements, Debits and Credits, The Accounting Cycle and More!...

19. Customer Service

udemy
4.6
(11,267)

How to Approach New Customers and Maintain Existing Ones...

20. Basic Governance for Board Members

udemy
4.5
(580)

Know your rights, duties & stay out of trouble...

Average member service representative salary by education level

According to our data, member service representatives with a Master's degree earn the highest average salary, at $38,987 annually. Member service representatives with a Bachelor's degree earn an average annual salary of $36,902.
Member service representative education levelMember service representative salary
Master's Degree$38,987
High School Diploma or Less$30,982
Bachelor's Degree$36,902
Some College/ Associate Degree$32,482

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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