Member Service Representative Jobs Near Me

Location: Ashburn, VA
Experience: Junior Level
Job Type: Full Time
Education Requirements: High School Diploma/GED

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Schedule

• Full Time
• Monday - Friday
• 6:00 AM to 2:00 PM
• 8 hour shift

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Must have a satisfactory background check
• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Benefits

• FREE Black Card Membership!
• Paid Time Off (PTO)
• Health Insurance - First of the month following hire date
• Medical & Prescription drug plans
• HSA (Health Savings Account)
• Dental
• Vison
• Life/AD&D
• Voluntary Short Term Disability (STD)
• Voluntary Long Term Disability (LTD), and other additional voluntary benefits!
• 401k plan after 3 months of service.

EEO Equal Employment Opportunity: Planet Fit Indy 10 LLC maintains a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to race, color, religion, sex, national origin, age, physical, or mental disability, veteran status, genetic information, or any other protected status. This applies to both Planet Fit Indy 10 LLC employees and applicants for employment with the Company. In keeping with this policy, Planet Fit Indy 10 LLC does not discriminate against any person because of race, color, religion, sex, national origin, disability, age, veteran status, genetic information, or any other characteristic protected by federal, state, or local law. This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as all employment actions, including but not limited to recruiting, hiring, promotions, compensation, training, benefits, and termination of employment.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

: Under general supervision, but following established policies and procedures performs a broad-range of member service activities in a branch office.

will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

As a Member Service Representative, you will be empowered to do what s right for the member because you have a passion for helping others succeed. As a Member Service Representative, you will be working closely with your branch manager to find appropriate solutions to member needs including opening accounts and offering new products to achieve your goals. The Member Service Representative will: Member Service Representative performs many duties including processing account transaction requests, working to resolve member inquiries in a timely manner, and having the accountability of member requests from inception to resolution.

Benefits Planet Fit Indy 10 LLC offers a comprehensive benefits program to all eligible employees.

Purpose The Full Time Member Service Representative is a remote position for the right candidate.

CSS is partnering with one of the nation's leading Healthcare Servicer to identify Call Center professionals whom specialize in Health Insurance support! As a Patient and Provider Support Rep , you will primarily be responsible for assisting members or providers with health plan solutions.

This 100% REMOTE opportunity is temporary to hire as our partner is ideally looking for potential team members interested in finding their next long-term CAREER! The starting hourly rate offered is $20-$25/hour.

Pay: $20-$25/hr

Hours: shifts vary, must be flexible

Location: 100% Remote

Responsibilities of the Patient Provider Call Center Rep Includes:

• Heavy inbound and outbound phone handling - must be available 80%+ of the day to provide member support as needed
• Spending the necessary time building relationships with members and really get an understanding of their needs - not a call center role where you are rushing members to get off the phone
• Supporting members to navigate the complex health care system through phone and messages.
• Informing members' decisions by helping them understand benefits and care plans.
• Helping members find doctors, and making smarter decisions when it comes to healthcare.
• Assisting members to connect with the right clinical resource when appropriate.
• Assisting members with improved financial outcomes by optimizing benefit packages and third party vendors appropriately.
• Helping clients have an improved quality of life by understanding and optimizing their preventative services.

Requirements of the Patient Provider Call Center Rep Include:

• 2+ years of experience in service-based environment supporting healthcare members or providers with claims, insurance, medical, healthcare, benefits, or relevant health plan items - REQUIRED
• Someone who is empathetic, patient, and understanding is extremely important
• Knowledge of Medical Benefits packages and terminology
• Ability to follow HIPAA Regulations and proven integrity/confidentiality is A MUST!
• A quiet environment to effectively work remotely and handle highly sensitive conversations.
• Excellent written and oral communication skill
• High Speed Internet

Full Benefit Package Offered Once Perm:

• 100% Employee paid medical benefits including, medical, vision and dental
• Start off with 20 days PTO
• 401k Company Contribution
• Tuition Reimbursement
• Parental Leave
• Company paid Short & Long term Disability plus Life Insurance
• Continuous Professional Development
• Diversity & Inclusion Council

Company DescriptionContemporary Staffing Solutions (CSS) is a company that exudes unwavering results with urgency, honesty, and integrity. CSS has been a leading provider of contract, temporary, and direct hire solutions. Nationally supporting Salesforce Projects & Managed Services and staffing solutions with a focus in Accounting & Finance, Human Resources, Sales & Marketing, Information Technology, Salesforce, and Call Center & Office. Everyone at CSS operates with pro-active pipelines, the highest business ethics, a winning spirit in our approach, and a team-oriented workflow with real cross-training. The CSS team coaches you with current business intelligence so that we can timely deliver solutions to meet your expectations. Our testimonials on our website tell the story from our clients and candidates—check them out!

The Member Service Loan Phone Representative strives to deepen member relationships by creating an open collaborative environment, to explain services to potential consumer and business account members, to generate additional business, and to promote positive public relations. The Member Service Loan Phone Representative conducts loan interviews via web and phone applications, reviews and evaluates information on loan documents to determine loan conditions meet credit union and regulatory standards, and prepares loan for closing, coordinates loan closing to be conducted by branch staff, and cross sells additional products and services.

- Looking for Bilingual (Spanish) Member Service RepresentativesThe Service Representative will respond to member inquires via telephone regarding membership, banking products, services and rates while providing friendly, accurate and speedy service. The position will utilize knowledge of products, data systems and web based applications to provide information and remedy member service issues. S3 has a commitment to excellence and the highest standards of member service.

Full-Time Bilingual Member Service Representative

American Heritage Credit Union, a $4 billion Credit Union has immediate openings available in our Contact Center for Full-Time PAT Member Service Representatives!

Maintain a high level of knowledge about our products and service to ensure our members receive the excellent member service. Provide accurate loan/member service information to the members and solar dealers via inbound/outbound calls and/or email Provide high level of member service when communicating with members as well as coworkers

The primary responsibility of this position is to receive incoming customer telephone calls and make outbound telephone calls to customers regarding various IMA products, services, and outstanding membership accounts This is a hybrid position. Key Responsibilities: • Receives incoming member telephone calls and makes outbound telephone calls to customers regarding IMA products, services, and outstanding membership accounts.• Provides member service via the telephone, email, social media, mail, fax and in person. Resolves member inquiries as related to the calls and responds to e-mail inquiries received in the IMA general email box. Also responds to voice inquiries from general voice mail box and replies to member inquiries via social media.• Utilizes all organizational policies and procedures to ensure member satisfaction.• Updates member record at the time of member contact and member inquiries via IMA’s database system and other appropriate lists.• Researches and processes customer claims, inquiries, issues, problems.• Assists members by:➢ Adjusting complaints concerning billing or service rendered, referring complaints to designated departments for further investigation. Answer customer questions or inquiries via phone, email, IM, social media, mail, and/or fax.➢ Analyzes accounts and records discrepancies, adjustments, and corrections.• Records information about financial status of member and status of collection efforts.• Research returned postal mail, emails, and incorrect phone numbers to obtain current contact information for member and update contact information in database.• Stays current on IMA membership options, benefits, and services to provide accurate information and cross-sell when appropriate.• Maintain regular communication with important member service partners at IMA headquarters, regional offices, and other partners as appropriate (government, testing centers, etc.)• Provide support and assist in the successful implementation of live customer/member events through registration, execution, and follow-up as directed.• Update member service instruction manual and related templates.• Other projects and/or tasks as assigned.• Responsible for the preparation and distribution of all communications regarding membership welcome and retention activities including but not limited to warm calls or emails.• Utilize proactive persuasive/retention skills to generate sales/revenue with at risk customers using preset discounts and processing on demand orders.• Identify customer’s needs, and provide information to customers on active products features, service offerings, billing cycles, and product value. Knowledge, Skills, Abilities, and other Requirements: • Associates or Bachelor’s degree preferred and a minimum of 1 year of experience in operations, call center, customer service, or sales environment.• PC skills to include Microsoft Office products, spreadsheets, and database applications.• Must have excellent communication, organizational, people and telephone skills.• Proactive attitude and good problem-solving skills.• Ability to work effectively in a high-pressure, fast-paced environment.• Effective conflict resolution ability.• High level of integrity and the ability to maintain the confidentiality of sensitive and proprietary information.• Team-oriented, empowered, and professional with a “can do,” forward-thinking approach who takes initiative.• Ability to communicate effectively in both written and oral communications.COVID-19 VaccinationIMA requires all new hires to be fully vaccinated against COVID-19 and provide valid proof of vaccination as of their start date, to the extent permitted under applicable law. This requirement is a condition of employment at IMA, and it applies regardless of whether the position is at an IMA office or is fully remote. If you are unable to receive the vaccine for qualifying medical reasons (including pregnancy-related), you will have the opportunity to request a reasonable accommodation.Company DescriptionIMA® (Institute of Management Accountants) is one of the largest and most respected associations focused exclusively on advancing the management accounting profession. IMA is committed to empowering accounting and finance professionals to strengthen on-the-job skills, enable better business decisions, accelerate careers, and serve the public interest. IMA supports the profession with a variety of programs, products, and services, including the prestigious CMA® (Certified Management Accountant) program, networking, continuing education, advocacy, and information resources. Headquartered in Montvale, N.J., USA, IMA provides localized services through its four global regions: The Americas, Asia/Pacific, Europe and Middle East/Africa. For more information about IMA, please visit www.imanet.org.

Utilize the service excellence model to become a trusted advisor to members by presenting the features and benefits of UNFCU's products and services that will best satisfy their current and future Answer routine telephone calls as well as e-mail inquiries, web chat inquiries and written correspondence for UNFCU members; be a support for other departments within the organization.

Here at Point32Health our member service representatives are the backbone of the company.

Current position will be based in Washington DC. *Ideally would prefer a candidate from NYC willing to relocate to Washington DC.

*ONLY HIRING IN DC, MARYLAND AND VIRGINIA* Lafayette Federal Credit Union (LFCU) is currently seeking Member Service Representatives (MSR) for our DC, MD, and VA branches. Our members constantly give us feedback on how much they appreciate the individuals in our member service roles. If you want to be part of an organization that truly values the hard work and dedication of people in member service, send us a copy of your resume and a couple paragraphs of an example of your proudest moment helping a customer or member.

At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

: Under general supervision, but following established policies and procedures performs a broad-range of member service activities in a branch office.

The Part Time Member Services Representative

Benefits Planet Fit Indy 10 LLC offers a comprehensive benefits program to all eligible employees.

We hire team members who raise the bar, are collaborative and inclusive, build relationships, and are looking for an opportunity at Apple Federal Credit Union.

Incorporates the Pillars of Member Service into daily activities, providing friendly, courteous, and professional service to external and internal members.

Under general supervision, but following established policies and procedures performs a broad range of member service activities in person, by mail, and/or by telephone. Incorporates the Pillars of Member service into daily activities, including providing friendly, professional service to internal and external members.

will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.