Location: Ashburn, VA
Experience: Junior Level
Job Type: Full Time
Education Requirements: High School Diploma/GED
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
CSS is partnering with one of the nation's leading Healthcare Servicer to identify Call Center professionals whom specialize in Health Insurance support! As a Patient and Provider Support Rep , you will primarily be responsible for assisting members or providers with health plan solutions.
This 100% REMOTE opportunity is temporary to hire as our partner is ideally looking for potential team members interested in finding their next long-term CAREER! The starting hourly rate offered is $20-$25/hour.
Hours: shifts vary, must be flexible
Location: 100% Remote
Responsibilities of the Patient Provider Call Center Rep Includes:
Requirements of the Patient Provider Call Center Rep Include:
Full Benefit Package Offered Once Perm:
Based on recent jobs postings on Zippia, the average salary in the U.S. for a Member Service Representative is $30,382 per year or $15 per hour. The highest paying Member Service Representative jobs have a salary over $40,000 per year while the lowest paying Member Service Representative jobs pay $22,000 per year
Service representatives handle customer inquiries, requests, complaints, and other general feedback. They are usually the first point of contact with the company's customers. Service representatives are expected to be familiar with all of the company's products so that they can answer all inquiries made by the customers. They should also be familiar with company policies and guidelines on sales and customer handling so that they can address concerns and feedback. They are usually the ones who try to resolve customer complaints by sending issues to applicable departments and ensuring that customers are satisfied with the company's products and services.
Specialists are employees who are responsible for specific tasks or activities in the department they are assigned to. The actions or tasks they work on are related to their educational background or work experiences. They are usually highly skilled in specializations related to the work they are assigned to. Specialists are also highly trained on the competencies that are required of their specialty. As such, they are focused on the skills and competencies that are needed to enhance their experience in their specific field further.
Loan officers are responsible for assisting borrowers on the best type of loans to avail and guiding the clients throughout the application process. A loan officer must be highly knowledgeable about different lending products, payment plans, loan regulations, and essential files for fast loan approval. Loan officers also act as the first point of contact, conducting an initial screening of the customers, process loan contracts and appropriate documentation, update account records, and respond to customer's inquiries. A loan officer also has the right to reject loan applicants who do not meet loan qualifications.
A certified nursing assistant generally assists patients in their healthcare needs and medical procedures. They support patients in their daily activities by monitoring patients' temperature and food intake, ensuring the cleanliness of the patient's room, and keeping documentation of patients' conditions for reference of nurses and doctors. A certified nursing assistant should also communicate with patients' families and provide updates as often as needed. It is also important that a nursing assistant is patient and compassionate enough to attend to direct patient needs, which could get demanding or challenging at times.
A loan processor is responsible for assisting customers with their loan requests, ensuring their eligibility, and choosing the best loan options for their needs. Loan processors carefully review loan application documents and prepare loan proposals for underwriting, analyzing the applicant's financial status and credit scores, processing repayment plans, and adhering to banking and financial regulations. A loan processor must have excellent knowledge of the banking industry and processes to provide the best loan services for the customers efficiently and accurately.
No, you cannot make $100,000 per year as a member service representative. It is highly unlikely to earn over $100k because the average annual salary for a member service representative is $30,382. Even member service representatives in higher-paid positions do not typically earn more than $40,000 per year.