Member service representative resume examples for 2025
Build a better member service representative resume with Zippi, your AI resume builder robot.
All resume examples
How to write a member service representative resume
Craft a resume summary statement
A well-written resume summary is basically an elevator pitch. You are summing up your skills and experience in a few sentences to wow recruiters, hiring managers, and decision makers into giving you an interview. Here are some tips to putting your best foot first with your resume summary:
Step 1: Mention your current job title or the role you're pursuing.
Step 2: Include your years of experience in member service representative-related roles. Consider adding relevant company and industry experience as relevant to the job listing.
Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.
Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.
These four steps should give you a strong elevator pitch and land you some member service representative interviews.Hi, I'm Zippi, your job search robot. Let me write a first draft of your summary statement.
List the right project manager skills
Many resumes are filtered out by hiring software before a human eye ever sees them. A robust Skills section can let recruiters (and bots) know you have the skills to do the job. Here is how to make the most of your skills section:
- Start with the job listing. Frequently, the keywords looked for by recruiters will be listed. Be careful to include all skills in the job listing you have experience with.
- Consider all the software and tools you use on a daily basis. When in doubt, list them!
- Make sure you use accurate and up to date terms for all the skills listed.
Here are example skills to include in your “Area of Expertise” on a member service representative resume:
- Front Desk
- Cleanliness
- Punctuality
- Loan Payments
- Member Service
- Phone Calls
- Computer System
- Strong Customer Service
- Work Ethic
- Cross-Sell
- Billing Issues
- Cash Handling
- Bank Secrecy Act
- Loan Applications
- Cross-Selling
- Inbound Calls
- ATM
- MSR
- Financial Products
- Health Insurance
- Outbound Calls
- Financial Transactions
- Financial Services
- Debit Cards
- Negotiable Instruments
- Customer Inquiries
- Medicaid
- Technical Troubleshooting
- Provides Administrative Support
- Account Maintenance
You can let Zippi customize your resume.
How to structure your work experience
Your employment history is arguably one of the most important parts of your resume. It shows you have experience and foundation in your field to successfully master the member service representative position. Here is how to most effectively structure your work experience:
- List your most recent experience first, followed by earlier roles in reverse chronological order. Employers care about your most recent experience the most.
- Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
- Include only recent, relevant jobs.
How to write member service representative experience bullet points
Effective job bullet points do more than just describe your job duties. Instead, they should be specific and measurable accomplishments. Here are some strategies to mastering job bullet points:
- Use strong action verbs like Led, Built, or Optimized.
- Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
- Wrap it up by explaining the actions you took to achieve the result and how you made an impact.
Here are examples from great member service representative resumes:
Work history example #1
Member Service Representative
Comcast
- Greeted and communicated with customers in a friendly and professional manner throughout the day.
- Assisted customers with password resets and accessing email.
- Resolved complaints and guided clients through troubleshooting procedures.
- Worked directly with end users to diagnose and repair technical issues with television, internet, telephone and cross-platform services.
- Isolated and resolved problems by correlating information from network equipment and applications.
Work history example #2
Customer Service Professional
J. C. Penney
- Managed quality communication, customer support and product representation for each client.
- Received 70 Customer Compliment Awards for Outstanding Customer Service Member of Communication Committee, as liaison between employee and employer.
- Handled POS transactions including credit applications
- Followed up on customer communications promptly and efficiently.
- Educated customers about placing orders using the internet.
Work history example #3
Bilingual Customer Service
Sykes Enterprises
- Provided technical support for internet over the phone for the customers of a communications company based.
- Used software tools including: windows 7, all company software..
- Assisted customers with any issues with their internet issues.
- Guided customers through technical steps to ensure successful Internet connection setup and maintenance.
- Handled customer support for Microsoft Excel and Microsoft Office Setup.
Work history example #4
Vault Teller
Citizens Financial Group
- maintained and balances ATM machines and audited vault.
- Performed ATM activity reports, weekly.
- Conducted cash and/or performance audits, balanced the ATM and all vaults, and maintained all teller referral records.
- Performed weekly ATM audits and related activity of cash and record keeping of cash.
- Balanced teller drawer, vault, ATM machine, night depository and logs for negotiable instruments.
You can let Zippi customize your resume.
Add an education section to your resume
The education section should display your highest degree first.
Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.
If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.
Here are some examples of good education entries for resumes:
High School Diploma
2016 - 2016
Highlight your member service representative certifications on your resume
Certifications are a great way to showcase special expertise or niche skills. Some jobs even require certifications to be hired.
Include the full name of the certification, along with the name of the issuing organization and date of obtainment.
Here are some of the best certifications to have on member service representative resumes:
- Certified Management Accountant (CMA)
- Certified Medical Office Manager (CMOM)
- Certified Professional, Life and Health Insurance Program (CPLHI)
- International Accredited Business Accountant (IABA)
- HIPAA Professional (HIPAAP)
- Certified Bank Teller (CBT)
- Certified Information Technology Professional (CITP)
- Nationally Certified Medical Office Assistant (NCMOA)
- Accredited Business Communicator (ABC)