Member Service Representative

Member Service Representative Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applicant with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate.

At Zippia, we went through over 42,438 Member Service Representative resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

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Five Key Resume Tips For Landing A Member Service Representative Job:

Relevant Experience
Make sure that the jobs, experience, and accolades that you do include are relevant to the position you’re applying for.
The Right Skills
This is a great time to run wild with those keywords found in the job description. If they’re looking for someone with Member Service, be sure to list it as a skill.
Quantifiable Achievements
Achievements and awards relevant to the position speak louder than a high GPA, especially if you can quantify your achievement with a number.
Your Unique Qualities
Recruiters and hiring managers are looking at hundreds of resumes. Let yours stand out, and try not to sound too boring.
Strong Content
If you’ve had a lot of jobs, this shouldn’t necessarily be a list of all of them. This is a document designed to market you to a potential employer, so choose the strongest content.

How To Write A Member Service Representative Resume

Contact Information
First things first — employers only spend about six seconds looking at resumes before they decide to keep them or throw them away, so you should definitely let them know whose it is.
Commute and relocation are things that employers take into consideration when sifting through candidates, so provide your current address in your resume header so that employers have an idea of where you are in relation to their office.
LinkedIn Profile
If you feel that a link to your social media profile could further your standing as a candidate, go ahead and include it. This doesn’t mean you should throw in a link to your hilarious Twitter profile, but instead provide your LinkedIn profile.
Professional Summary (Objective)
Career objective statements are one of the most overlooked pieces of otherwise stellar resumes. It’s not that every Member Service Representative CV out there needs one — it’s just that the ones that really do need them typically never think to include them.
The goal of this section is simple: to summarize the resume in a few short sentences. Through your resume summary you enable employers to quickly learn whether you are a good match for the job. Here are a few things to keep in mind when writing a professional summary:
Keep it short: it should be 4 sentences max
Highlight your most impressive skills or achievements

Not sure which skills are really important?

3 Big Tips For Listing Skills On Your Resume
Make sure to only include your hard skills on your resume. In addition, include the most in-demand member service representative skills. Below we have listed the top skills for a member service representative : The more keywords your resume can “match,” the more likely it is that your resume will be selected for review by human eyes.
Top Skills for a Member Service Representative
See All Member Service Representative Skills
Here are a few key points of to keep in mind while writing your skills section:
Include between 6 to 12 skills
Make sure to only include hard skills
Highlight your most impressive skills or achievements
The work experience section of a resume is all about highlighting the achievements that an employer would want to see. Here are some examples from different Business Analysts

Example # 1

Associate, Member Services

  • Answer questions in regards to all Iowa Medicaid programs including Title XI and Iowa Care.
  • Provided accurate and appropriate information in response to customer inquiries, maintaining HIPPA compliance.
  • Assisted in provider look up, pcp change, referral status.
  • Advise providers on how to get prior authorizations on medicines prescribed with restrictions such as step therapy and quantity limits.
  • Submitted request for member materials, ID card replacements and provided members and providers with in network provider in the area

Example # 2

Receptionist/Customer Service

  • Opened and closed the store, which included counting cash drawers and making bank deposits.
  • Organized Email, implemented new policies, trained new Offline Employees to be more efficient with data management.
  • Consulted with major tire manufacturers and suppliers for sales support tire troubleshooting and product positioning.
  • Answered inbound calls for Customer Service Resolved customer complaints via email Approved replacement requests for technicians Set appointments for technician repair
  • Started out as a Tire/Battery Tech and moved up front as a Service Advisor and moved up to CSA-5.

Example # 3

Services Clerk

  • Inspected incoming property for condition and disposition.
  • cashier, I was the first & last impression that a customer encountered while ringing up the bulk of the transactions.
  • Produced quality product, always exceeding the Publix reference and procedure job guide.
  • included: Preparing and serving delicatessen sandwiches, salads, etc.
  • Engaged in customer service Served as a cashier Promoted to office clerk position

Example # 4

Makeup Artist

  • Cleaned the Subway facility daily.
  • Assist Subway customers with order, prepare food to customer specifications, operate cash registers and complete other jobs assigned by manager
  • Employed at two different Subway Stores, made sandwiches, cleaned the store, and worked the cash register.
  • Achieved a high secret shop with an employee to push new standards for subway alone.
  • Sandwich Artist Subway Made sandwiches, prepared food, and baked bread.

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How much work experience does the average member service representative candidate have?
The average member service representative resume contains 4.0 years of work experience.
Write your work experience section in a way that embraces your member service representative skills. Sounds easier said than done? Take a look at how other people have done it. Below are real examples from member service representative resumes that people have included in their work experience section to demonstrate their knowledge of key skills:
As a member service representative, you may wonder exactly how your education section should look. Member Service Representative roles often require a High School Diploma degree or higher, so the majority of member service representative resumes that we looked at contained a high school diploma degree.
As shown above, the Education section can be very brief. However make sure to include the following:
The name of the school you attended
The year you attended
Your major
Your GPA
The level of education you attained

Member Service Representative Salary

Did your resume land you an interview? Be prepared to talk salary.

How To Answer "What Are Your Salary Requirements"

When you are ready to send your resume to employers, it's important to be aware of the current market conditions for Member Service Representatives. Salary can vary based on factors such as location, company, and industry. Check out our detailed salary information for Member Service Representatives to learn more.

Average Employee Salary
Min 10%
Median 50%
Max 90%