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Top 50 Member Service Representative Skills

Below we've compiled a list of the most important skills for a Member Service Representative. We ranked the top skills based on the percentage of Member Service Representative resumes they appeared on. For example, 14.0% of Member Service Representative resumes contained Loan Applications as a skill. Let's find out what skills a Member Service Representative actually needs in order to be successful in the workplace.

These Are The Most Important Skills For A Member Service Representative

1. Loan Applications
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high Demand
Here's how Loan Applications is used in Member Service Representative jobs:
  • Calculated payments, provided options, obtained member information and submit loan applications.
  • Process and prepared consumer loan applications; made approval or denial recommendation.
  • Review loan applications for completion and for additional documents needed.
  • Completed loan applications and assisted manager in credit card processing.
  • Reviewed and processed direct and indirect loan applications.
  • Assist with submitting consumer/mortgage/equity loan applications.
  • Greeted members and assisted with general teller transactions in addition to setting up or performing maintenance on IRAs, loan applications.
  • Perform consumer loan officer responsibilities such as review, analyze, and approve consumer loan applications and promissory note error requests.
  • Evaluated client loan applications, gathered missing information and ensured all data was accurate and filled out properly.
  • Assisted senior-level loan officers with consumer loan applications (including home improvement loan and automobile loan).
  • Interpreted credit bureau reports of prospective borrowers to evaluate credit worthiness on loan applications exceeding $1M.
  • Processed loan applications submitted by members through our online channel to insure accuracy and follow up.
  • Account balances, credit card and loan applications, fee reversals, home banking assistance.
  • Prepared and completed small loan applications (auto, recreational vehicles, etc).
  • Submit new accounts, submit loan applications and close loans.
  • Take in loan applications and fund consumer loans.
  • Opened new accounts and processed loan applications.
  • Set up loan applications via phone.
  • Assist members in resolving account discrepancies and entering loan applications in Advantage Nex Gen & Meridian link loan system.
  • Open new memberships Approve loanswithin specified limits, and refer loan applications outside those limits to management for approval.

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29 Loan Applications Jobs

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2. Member Service
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high Demand
Here's how Member Service is used in Member Service Representative jobs:
  • Provided the highest level of personalized member service while maintaining a positive enthusiastic and helpful attitude.
  • Reported to Member Services Coordinator.
  • Performed specific assigned side-jobs including various clerical and receptionist functions, and assisted other MEMBER SERVICE REPRESENTATIVES with duties as required.
  • Answered all incoming calls and booked appointments for trainers, therapists, and member service representatives.
  • Assist other Health Plan personnel in carrying out other special projects related to Member Services.
  • Work in a variety of positions including Quality Assurance, Merchant Contact and Member Services.
  • Implemented, planned, and arranged special events within the Member Service Contact Center.
  • Started as Teller, promoted to Head Teller and finally Member Service Representative.
  • Process member data changes, state file changes and member services faxes.
  • Handle all inquires and situations at the Member Service Desk.
  • Promoted to Member Service Rep II after 10 months.
  • Served as a front line member service representative.
  • Provided member service as a telephone teller.
  • Trained in MSS Counter for member services
  • Attend Member Service Meetings as scheduled.
  • Handle all customer/member service inquiries.
  • Assist members entering the branch by assessing their needs Trained new teller staff on operations and member service aspects
  • Handle member services requests and respond quickly and effectively.Have sold over $1,500,000 in loan products.
  • Created paperless procedural manual for the Member Service Department at Meijer Credit Union.
  • Provide quality member service Work in a fast-paced environment Work well in a team setting

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374 Member Service Jobs

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3. Phone Calls
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high Demand
Here's how Phone Calls is used in Member Service Representative jobs:
  • Performed general clerical work including data entry/retrieval of customer account information and fielding telephone calls to correct departments.
  • Received and directed incoming telephone calls to appropriate departments.
  • Answered incoming telephone calls with professional and knowledgeable responses.
  • Assist internal and Comment1external customers via telephone calls.
  • Answered questions and resolved issues based on phone calls/letters from members, providers, and plan sponsors.
  • Answered incoming phone calls, and also other clerical duties including copying, faxing and emailing correspondence.
  • Answered phone calls by addressing customer inquiries, solving problems, and providing new product information.
  • Handle incoming phone calls from members and other departments to research errors and member issues.
  • Make phone calls daily, setting appointments, seeking ways to deepen client relationships.
  • Processed over 20% of claims and 50% of phone calls received.
  • Answered phone calls and assisted with any questions regarding class schedule or membership.
  • Answer a high volume of phone calls on a wide variety of issues.
  • Conduct targeted phone calls for compliance, preventive health and health-risk assessments.
  • Received and placed follow-up telephone calls / e-mails to answer customer questions.
  • Answer telephone calls responding to basic inquiries regarding consumer loans.
  • Answer telephone calls and relay messages to appropriate employees.
  • Conduct inbound and outbound phone calls with members.
  • Answered and directed company phone calls.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Received and processed payments Set up new member accounts Directed phone calls Answered numerous calls Processed all memberships.

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324 Phone Calls Jobs

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4. Providers
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high Demand
Here's how Providers is used in Member Service Representative jobs:
  • Provided benefit interpretation to Medicare and beneficiary/providers.
  • Assist providers with verifying members eligibility and benefits.
  • Verified prescription drug coverage with insurance providers.
  • Verify member eligibility for providers.
  • Educate members and providers on Meridians Health Plan policies and procedures regarding access to care, grievance and appeals process.
  • Answered inbound calls from members and providers regarding plans, coverage, authorization requests, etc.
  • Explain process of authorization requests, claims status, and appeals to both members and providers.
  • Answer benefit questions from members and providers regarding eligibility, verify claims and account status.
  • Confirm member eligibility with providers in hospitals, facilities, and doctor's office.
  • Served as the primary contact between the members, care managers, and providers.
  • Handled customer service calls from members, providers and client representatives.
  • Find participating providers for existing member's within the network.
  • Assisted with filing complaints against both medical and dental providers.
  • Assist providers with the status of claims and claims problems.
  • Educate members and providers of the member's benefits.
  • Answer all Claims calls for Providers and Members.
  • Assist pharmacies and providers in processing claims.
  • Assisted beneficiaries and providers in precertification for medical procedures.
  • Garden City, NY 08/05/13-Present Advise providers of what CPT and ICD-9 codes are needed for authorizations.
  • Contacted providers to discuss status of rebilling and reimbursement process to ensure account resolution.

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549 Providers Jobs

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5. Customer Service
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high Demand
Here's how Customer Service is used in Member Service Representative jobs:
  • Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
  • Train new Customer Service Associates and provide assistance/guidance when necessary.
  • Process necessary paperwork to rebate customer service charges.
  • Received Customer Service Excellence Award at Kaiser Foundation
  • Communicated customer service to credit union members.
  • Directed specific questions to appropriate branch personnel, in an effort to deliver prompt, accurate and excellent customer service.
  • Provided a pleasant customer experience through superior customer service methods, problem solving and real-time issue resolution.
  • Document all members in quires and resolutions in CSIM (Customer Services Inquiry Module).
  • Provide prompt quality customer service in an amicable, timely, and professional manner.
  • Experience prior to 2008 in customer service, please inquire for more details.
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Provide telephone and online customer service and support within a high-volume call center.
  • Provide elite level customer service to all members of our Credit Union.
  • Do routine maintenance around the gym and provide customer service.
  • Delivered prompt, accurate and excellent customer service.
  • Provided customer service for prospects and current members Promoted the business using communication skills and by conducting facility tours
  • Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.
  • Assisted in the training of new customer service representatives and associates Open new membership accounts and audit new membership applications.
  • Complete transactions on shopping items Complete Membership renewals and updates face to face customer service pull orders for online orders
  • Welcome new members Accomplishments Fast pace call center Skills Used My computer and customer service skills

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13,032 Customer Service Jobs

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6. Credit Card
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high Demand
Here's how Credit Card is used in Member Service Representative jobs:
  • Assisted members with submitting consumer/mortgage/equity loan, and credit card applications.
  • Utilized computerized databases to enter and retrieve financial data for member accounts, loans, credit cards, and other services.
  • Assist members in all savings and checking transactions as well as bill pay to include credit card, loans and mortgage.
  • Worked at headquarters to gain knowledge in other departments in banking such as credit card services and electronic funds transfers.
  • Originate, underwrite, and process all incoming consumer loans entailing auto, credit card, and personal loans.
  • Address members' concerns such as: balance inquiries, funds transfers, credit card issues, general questions.
  • Operated a cash register for cash, check and credit card transactions with 100% accuracy.
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Process requests such as opening accounts, processing payments to loans and credit cards.
  • Complete and submit applications for auto loans, personal loans, and credit cards.
  • Provide excellent customer service to members experiencing issues with their credit cards.
  • Processed all credit cards, auto loans, and other loan payments.
  • Process credit card application (Secured and Unsecured credit card).
  • Assist members with troubleshooting credit card and banking issues.
  • Opened and closed new debit/credit card for members.
  • Assist members applying for new credit cards.
  • Processed credit card and mortgage applications.
  • Make credit card and loans payments.
  • Adjusted clients credit card percentage rates if applicable and assisted with fee removal when warranted Took payment from card members.
  • Credit Cards, CDs, and Loans) accordingly.

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213 Credit Card Jobs

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7. New Accounts
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high Demand
Here's how New Accounts is used in Member Service Representative jobs:
  • Assist members by phone and in person with member service related inquires, new accounts, loan requests and loan closings.
  • Compile information about new accounts, enter account information into computers, and file related forms or other documents.
  • Open New Accounts, including completion of signature cards, obtaining and reviewing identification documents.
  • Provided members with information regarding new accounts, loans, and other bank services.
  • Travel to Prince Frederick once a month to open new accounts on Saturdays.
  • Open new accounts and service existing accounts; set up new account files
  • Provided product information, opened new accounts and resolved complaints and issues.
  • Create new accounts and credit cards by entering and verifying personal information.
  • Open new accounts and provide members with general account information.
  • Handled cash/check transactions and opened new accounts for members.
  • Opened new accounts and typed up Loan Documents.
  • Assisted bank members with opening new accounts.
  • Opened new accounts, CD's and IRA's.
  • Open and cross sold new accounts .
  • Opened new accounts, such as; CDs, IRAS, Roth IRAS, saving accounts, and checking accounts.
  • Created new IRA accounts Arranged filling system for new accounts Developed new employees
  • Opened new accounts for customers and serviced existing accounts Processed loans Serviced retirement accounts Preformed financial in processing brief weekly
  • Post deposits and process loan payments Open new accounts Promote AACU products and services to new and existing members Perform notary services
  • Opened new accounts ( cd's - Trust accounts - Safe deposit )Open and maintained IRA accounts.
  • Treated Members as Honored Guests Processed Transactions and Maintained a Cash Drawer Opened New Accounts Call Center Operator Loan Auditing

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104 New Accounts Jobs

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8. ATM
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high Demand
Here's how ATM is used in Member Service Representative jobs:
  • Processed large currency transactions and manage ATM/Debit Card log efficiently, and completing necessary reporting.
  • Complete general clerical responsibilities, all while maintaining a positive and inviting work atmosphere.
  • Verify information on ATM/debit card applications to the information in customer database.
  • Escort appropriate bank personnel into the vault and maintain dual control for safekeeping access and official check and ATM card requisition.
  • Advise members of all services such as loans, visa credit cards, debit & ATM cards and certificate of deposits.
  • Monitor daily transactions of MSR's, Weekly Vault and ATM audits, Quarterly meetings, Huge focus on customer service
  • Ordered new ATM cards, and new pin numbers for members with problems or fraudulent activity.
  • Act as backup to the switchboard operator, ATM/debit card coordinator and safe deposit vault attendant.
  • Update the system with messages regarding ATM/debit cards and service charge rebates.
  • Input, maintain and/ or delete ATM and debit cards within system.
  • Balance ATM cash machine and Night drop box.
  • Maintain and coordinate all aspects of debit/ATM cards.
  • Process deposits and balance cash from ATM.
  • Processed and completed daily ATM deposits.
  • Recommend outside treatment and counseling.
  • Order ATM, Cancel ATM, Open IRA accounts, Open CD's and assist senior / supervisor.
  • Balance teller drawer, branch ATM & vault Open new Memberships, cross sell products & services.
  • Handled monetary transactions, made daily deposits/withdrawals, balanced the main vault and ATM machine.
  • Handled ATM machines and office equipment administration.
  • Account Maintenance ATM replenishment Issuance of ATM cards Payment/financial transfers Account/member services

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128 ATM Jobs

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9. Insurance Companies
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high Demand
Here's how Insurance Companies is used in Member Service Representative jobs:
  • Called out to provider locations and other insurance companies to verify insurance coverage and insurance benefits for members.
  • Placed orders for there medication, also explained pharmacy benefits through several insurance companies.
  • Communicated regularly with physicians, nurses, insurance companies and managed care organizations.
  • Verified member's eligibility for doctors and other insurance companies.
  • Remitted insurance premiums to insurance companies weekly.
  • Called an average of 10 insurance companies per day for past due unpaid claims, collected an approximately 5 unpaid claims.
  • Develop and implement systems to resolve reoccurring questions and concerns after speaking with members, providers, and insurance companies.
  • Communicate with members as well as Insurance companies including, Medicare Advantage, self-insured individuals and commercial plans.
  • Responded to in-bound calls from members, doctors, and other health insurance companies with inquiries.
  • Update system files and resolve issues between members, offices, and insurance companies.
  • Contacted insurance companies for eligibility, payments, and appeals.
  • Provide payoff and title information to dealership and insurance companies
  • Process endorsements for dental insurance companies inbound call center.
  • Distributed refunds to insurance companies and patients.
  • Tracked all premiums remitted to insurance companies.
  • Provided refunds to insurance companies.
  • Audited credit balance reports; millions of dollars in misapplied payments made by the insurance companies on multi birth patients.
  • Provide concierge service to healthplan members; provided customer service to various insurance companies.
  • Make outbound calls to insurance companies in regards to prescription claims and issues.
  • Process claims for insurance companies bmi.

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36 Insurance Companies Jobs

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10. Data Entry
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high Demand
Here's how Data Entry is used in Member Service Representative jobs:
  • Sole responsibility for data entry of all program information into database software.
  • Answered phones, data entry, filed all member files, typed member profiles (75 wpm).
  • Answer telephone, data entry, general office help, help with members.
  • Worked with Microsoft Word, Excel, and PowerPoint for data entry.
  • Handled data entry, scanning of PDF documents and basic office duties.
  • Document all procedures regarding call handling and data entry processing.
  • Documented calls and data entry using McKesson/CCMS and KIPS.
  • Perform data entry into MCS.
  • Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.
  • Volunteer Primary Children's Medical Center - Regularly volunteered at hospital, helping stuff envelopes and data entry.
  • Handled data entry, filing, large quanity printing and mailings
  • Performed customer service duties Performed data entry duties Completed currency transactions
  • Provided Excellent Customer Service in person and over the phone Assisted customers with understanding and completing the membership contract Data Entry
  • Point of contact for medical insurance carriers Troubleshoot and handle medical claims Dental and prescription coverage and data entry
  • assist member and provider with insurance inquiries, data entry, fax, operate multiple computer moniters
  • Provided customer service in a call center environment Operated a computer Performed data entry Maintained a filing system
  • average of 98% Data entry regarding orders, claims, pricing and item delivery Outbound and inbound call translations
  • Answer phones,Prescription refills,Prior authorizations,Data entry
  • Open and close multiple financial accounts Loan processor/funder Conduct data entry Resolve problems of Credit Union members
  • Create strong relationships with members Resolve customer service complaints Sign up new members Data Entry Manage deposits Ensure cleanliness

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450 Data Entry Jobs

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11. Financial Transactions
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high Demand
Here's how Financial Transactions is used in Member Service Representative jobs:
  • Maintained accurate processing of financial transactions which resulted in a reduction of member complaints and increased member satisfaction.
  • Assisted member with financial transactions, promote additional products/services, loan processing and provide exceptional customer service.
  • Performed consumer and business level financial transactions.
  • Process complex financial transactions, new account applications, small business development, and consumer lending applications.
  • Performed various financial transactions for members including deposits, withdrawals, balance inquiries, and wire transfers.
  • Perform tasks related to facets of lending, financial transactions, savings and investment product.
  • Assured that members received prompt, courteous, and accurate service with their financial transactions.
  • Process financial transactions including; check cashing, deposits, withdrawals and loan payments.
  • Process with financial transactions such as deposits, withdrawal, transfers, etc.
  • Interacted with members, conducted financial transactions, and resolved account issues.
  • Perform basic financial transactions for members of various US credit unions.
  • Handle all member financial transactions from opening and closing accounts.
  • Processed financial transactions for members with zero errors.
  • Assisted members with their financial transactions and needs.
  • Gained extensive experience in interfacing with the general public and handling financial transactions requiring strict attention to detail.
  • Maintained accuracy and integrity while performing financial transactions and selling products and services to members.
  • Maintained a friendly and professional demeanor while ssisting bank customers with financial transactions.
  • Process member financial transactions, including deposits, withdrawals, loan payments, and transfers.
  • Completed financial transactions for members Assisted member with banking concerns and applying for services
  • Performed financial transactions and daily balancing * Balanced ATMs daily * Loan Disbursals * Performed IRA transactions

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85 Financial Transactions Jobs

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12. Prospective Members
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high Demand
Here's how Prospective Members is used in Member Service Representative jobs:
  • Provided facility tours to prospective members and renew expired memberships.
  • Assisted existing and prospective members regarding their individual membership needs.
  • Prioritize making members and prospective members feel welcomed by interacting with a diverse group of people.
  • Sell memberships to potential members & sell items from retail to prospective members that need them.
  • Educated members and prospective members about the credit union products and services and anticipate member needs.
  • Performed data entry for new member sign-ups and took prospective members on tours of facility.
  • Handled incoming calls from dealerships, current members, prospective members, and insurance companies.
  • Greeted and provided a positive first impression of club to current and prospective members.
  • Inform members and prospective members of the programs and opportunities available at the YMCA.
  • Greet members, prospective members and guests, providing exceptional customer service.
  • Issue enrollment package to all prospective members and explain membership options.
  • Detail the benefits of YMCA membership to prospective members.
  • Recommended current and prospective members about products and services.
  • Provided tours of the facility to prospective members.
  • Give tours to prospective members.
  • Take prospective members on tours.
  • Inform and assist prospective members of the programs and admissions requirements Thorough documentation and preparation of case for appropriate review and decision
  • Recommend funds for cross-sale goals Counsels current and prospective members about Navy Federal products and services.
  • Greet and assist all prospective members with all questions and concerns..
  • Take prospective members on tours Facilitate needed updates to member's accounts Assist in maintaining the neatness and cleanliness of the club

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174 Prospective Members Jobs

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13. Account Information
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high Demand
Here's how Account Information is used in Member Service Representative jobs:
  • Ensured proper identification was established and entered into system prior to giving account information and processing transaction.
  • Provided members assistance with obtaining general account information and information about credit union products.
  • Record and update customer account information on computer database.
  • Maintained customer records by updated account information.
  • Verify their identity and explain account information.
  • Updated account information as provided.
  • Job Duties: Provide personal and prompt account information by telephone, in person, through mail and by electronic means.
  • Assist beneficiaries with updating account information, providing plan information, and resolving issues with utilization of the plan.
  • Handled customer inquiries, complaints, and account information with the ability to solve problems and enhance customer satisfaction.
  • Initiate contact with attorneys and bankruptcy agents to retrieve financial status and provide client's account information.
  • Assisted customers in opening/closing accounts, process withdrawals and loan payments, and update personal account information.
  • Greet members, assist with transactions, wires, credit card advances, and account information.
  • Update account information such as billing options and changes of address or phone numbers.
  • Informed customers about new bank policies and personal account information.
  • Verify account information and contact information is up to date.
  • Assist members with account information; cross sell products/services.
  • Keep members account information up to date.
  • Upgrade memberships and update any account information necessary.
  • Updated account information -Proceed Payments.
  • Assist members with account information Transfer and help other departments with members Explain and educate members on Federal Regulations

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88 Account Information Jobs

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14. Medicaid
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high Demand
Here's how Medicaid is used in Member Service Representative jobs:
  • Research problems, questions or correspondence to provide the best solutions available within Medicare/Medicaid policy or contract guidelines.
  • Utilized federal and state Medicaid health guidelines to implement proper managed care according to departmental policies and procedures.
  • Reviewed, modified as necessary, and re-billed rejected/denied Medicaid and Medicare claims.
  • Assist medical providers verifying State Medicaid eligibility for member benefits and eligibility.
  • Research problems, questions or correspondence to provide the best solutions available for Medicaid, Medicare and Healthy Families members.
  • Adjusted Medical Insurance claims according to Indemnity, PPO, HMO, Medicare and Medicaid contracts as needed.
  • Educate members and providers about health coverage with STAR Medicaid and CHIP product benefits and services.
  • Scheduled Medicaid transportation for Medicaid members to get back and forth to their doctor's appointments.
  • Provided information on Medicaid/ CHIP/ Medicare programs, policies, and procedures.
  • Assist low income families with Medicaid/Medicare issues and applications.
  • File member grievance for the state of Ohio Medicaid.
  • Assisted with Simply and Better Health Medicaid plan.
  • Handle Medicaid and affordable care act benefit inquiries.
  • Received inbound calls from Medicare and Medicaid members.
  • Offer excellence in customer services to Medicare and focusing on Medicaid beneficiaries through our Clear Health Alliance plan.
  • Trained on all aspects of Indiana's Medicaid pharmacy programs: Hoosier Healthwise, Care Select, M.E.D.
  • Handled calls for Medicaid recipients advising them of their benefits Handled changes and additions to plan coverage
  • Answer questions in regards to all Iowa Medicaid programs including Title XI and Iowa Care.
  • Answer inbound calls from State Medicaid members/prospects in regards to enrollment, claims and benefits.
  • Trained in Medicare , Medicaid , commercial plans .

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136 Medicaid Jobs

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15. Financial Needs
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average Demand
Here's how Financial Needs is used in Member Service Representative jobs:
  • Identify customer financial needs by evaluating current account status and looking for opportunities to increase customer relationships.
  • Maintained customer relations while assisting customer with their financial needs while adhering to policy and procedures.
  • Discovered member financial needs and provided product and service recommendations.
  • Communicated and interacted with members to identify their financial needs and cross sell products and services to better their financial goals.
  • Recommended members to accurate services that help satisfy their financial needs, participated in the closing process to ensure branch settlement.
  • Talked to members regarding other credit union programs that may work for them to help meet their financial needs.
  • Cash handling for members to include: Check cashing, cashier s checks, assisting members for financial needs.
  • Provided assistance and information to members regarding all credit union products and services to help meet individual financial needs.
  • Exceed their expectations by identifying a need and educating them on how to improve their financial needs.
  • Introduce and offer members new and existing products to help effectively meet members' financial needs.
  • Build long term relationships with members by understanding their financial needs and goals.
  • Assist members with financial needs, offer products/services and other task as assigned.
  • Promoted numerous products and services to meet each member's financial needs.
  • Consult customer on financial needs, new account and personal accounts.
  • Determined financial needs of the member by clarifying desired service.
  • Assisted members with all facets of their financial needs.
  • Offer products that meet member's ongoing financial needs.
  • Assist members with various financial needs.
  • Assist members with their financial needs; including transactions and opening accounts Recommend products or services that enhance their account responsibility
  • Assist members with financial needs such as making deposits, withdrawals, payments and transaction disputes.

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105 Financial Needs Jobs

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16. High Volume
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average Demand
Here's how High Volume is used in Member Service Representative jobs:
  • Performed teller and new account functions in high volume branch with a major focus on sales and referrals.
  • Raised number of members through competitive sales and resolved problems in a high volume work environment.
  • Handle high volume of patient, vendor and hospital related calls from the Call Center queue.
  • Managed a high volume call center focusing on customer services, claims, and eligibility.
  • Adhered to high volume call center guidelines with focus on first call resolution.
  • Worked in a high volume contact center environment providing assistance to member inquiries.
  • Handle high volume of incoming calls along with listening/solving customer inquiries.
  • Job Duties: This job duty requires high volume phone calls.
  • Function efficiently and productively in a high volume telephone call center.
  • Field inbound calls in a high volume call center.
  • Operated high volume switch board in a call center.
  • Operated a High Volume Call center.
  • Answer high volume of calls to main phone line (on average 70-100 calls per day.)
  • Managed a high volume of daily customer inquiries telephonically.
  • Answer a high volume of calls and emails in the main office Provide assistance to Home Equity loan processing department
  • Answer a diverse and high volume number of health insurance related member calls.
  • Receive incoming calls in a high volume call center for Tenncare.
  • Answer High volume of incoming calls Respond to member inquires.
  • Answered high volume multi-line phones.
  • Answered phones of high volume Assisted with office work and training Additional Community Health Experience Cigna Wellness at Work Committee

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151 High Volume Jobs

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17. Front Desk
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average Demand
Here's how Front Desk is used in Member Service Representative jobs:
  • Front desk - Selling memberships, giving tours of the facility, assisting members with questions and concerns, answering phones.
  • Answered phones, faxed, filed, opened accounts, handled customers and all front desk duties and general office work.
  • Worked at the front desk helping customers with their accounts and signing up with programs, along with occasional friendly banter.
  • Maintained and serviced the front desk area to ensure that all guest was greeted appropriately.
  • Executed full-scope bank teller and front desk customer service functions at a busy retail bank.
  • Answered incoming calls and/or assisted customers at the front desk regarding bills and products sold.
  • Worked with members at front desk, helped with travel plans and general customer service.
  • Maintained the front desk area, gym floor, gym equipment and bathroom.
  • Maintained the front desk and reception area in a neat and organized fashion.
  • Front desk experience with the knowledge of opening accounts and closing accounts.
  • Work front desk dealing with all member issues.
  • Handle all front desk related activities.
  • Cross trained as front desk receptionist.
  • Worked the registers and the main phones at the front desk.
  • Front Desk, Volunteer and Rental Coordinator Provide prompt and courteous service to over 100 members and prospective members per day.
  • Handle all front desk related activities -Facilitate needed updates to member s accounts.
  • interact with patrons at the front desk and on the phone.
  • Team * Provides back up assistance to the front desk
  • Demonstrated ability to provide information regarding products and services Maintained exercise equipment on an ongoing basis Provided front desk support when needed
  • Handle all front desk related activities including: - Answer phones in a friendly manner and assist callers.

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415 Front Desk Jobs

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18. Member Inquiries
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average Demand
Here's how Member Inquiries is used in Member Service Representative jobs:
  • Follow up on member inquiries not immediately resolved using established guidelines.
  • Provide effective and timely resolution of a range of member inquiries, placing appropriate levels of urgency on each contact.
  • Consult and coordinate with various internal departments, providers and businesses to ensure a first call resolution of member inquiries.
  • Reviewed and responded to member inquiries regarding benefits, claims processes, medical delivery system, and administrative procedures.
  • Answered member inquiries pertaining to their account, or any other financial inquiries they may have.
  • Fielded member inquiries, and assisted members by directing them to the appropriate internal departments.
  • Respond to member inquiries via telephone and written correspondence in a timely and appropriate manner.
  • Followed up on all member inquiries and/or complaints in a timely and professional manner.
  • Investigated and resolved member inquiries and complaints in a timely and empathetic manner.
  • Handled member inquiries and transactions, while building relationships and member trust.
  • Utilize current reference materials to assist and resolve any member inquiries.
  • Investigate and resolve member inquiries through correspondence and computer research.
  • Handled brief member inquiries and cross-sold products and services.
  • Follow up on member inquiries if not immediately resolved.
  • Responded to inbound member inquiries regarding claim procedures.
  • Answer basic member inquiries pertaining to their account.
  • Maintain a urgent response level while resolving member inquiries, in order to assist an adequate amount of members daily.
  • Respond to member inquiries via email .
  • Answered member inquiries regarding eligibility, benefits, precertification's Answered physicians' inquiries about credentialing and provider services.
  • Answered member inquiries Assisted with member advisory meetings Data Entry Fielded outbound welcome calls

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105 Member Inquiries Jobs

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19. Wire Transfers
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Here's how Wire Transfers is used in Member Service Representative jobs:
  • Process domestic and international wire transfers requests with proper verification.
  • Performed international wire transfers requiring precise documentation.
  • Assisted members with daily banking transactions such as deposits, withdraws, wire transfers, check cashing and loan payments.
  • Set up of stop payments, wire transfers, in house account funds transfers, check deposits and loan payments.
  • Maintained accounts per member request through wire transfers, stop payments, processed loan payments, and updated account information.
  • Assist members with service needs including wire transfers, payroll deduction/direct deposit and ATM card requests and statement queries.
  • Completed all transactions required to open and close member accounts, process wire transfers and renew share certificates.
  • Handle all basic services including wire transfers, ACH processing and payroll deduction.
  • Process wire transfers to banks internationally, issue drafts and travelers checks.
  • Executed accurate teller transactions and wire transfers often exceeding $50,000.
  • Process wire transfers, IRA transactions, and Visa card services.
  • Executed wire transfers, stop payments and account transfers.
  • Review and verify wire transfers with the Federal Reserves.
  • Executed outgoing domestic wire transfers.
  • Execute wire transfers of funds.
  • Processed wire transfers for customers.
  • Processed cashier's checks and traveler's checks Executed wire transfers, stop payments and account transfers.
  • Processed transactions such as withdrawals and deposits Prepared wire transfers.
  • Wire transfers, opening and closing branch.
  • Process international and domestic wire transfers Issuing temporary checks Performing Liberty/ Harland Clark share draft orders

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184 Wire Transfers Jobs

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20. Health Care
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average Demand
Here's how Health Care is used in Member Service Representative jobs:
  • Provide explanation of benefits to health care providers and members via telephone regarding Medicare supplement policies and individual/group policies.
  • Provided inbound member services with information regarding their health care coverage and/or benefits.
  • Established relationships in the Omaha community to educate members on their health care benefits through home visits and outreach programs.
  • Explain benefits and coverage associated with different types of health care plans and describe exclusions and non-covered treatment approaches.
  • Assist members with basic information about health care coverage, such as benefit information, and finding a provider
  • Provided member education regarding benefits, utilization of health plan and access of the health care delivery system.
  • Gained experience working within health care industry and with processes related to Medicare and Medicaid.
  • Answered high volume incoming calls, addressed members questions regarding their managed health care plans.
  • Identified gaps in health care delivery system, resulted in lost or disenfranchised members.
  • Assist providers and members with health care related issues/concerns regarding Medicare and Medicaid plans.
  • Educate members on health care benefits through home visits and outreach.
  • Help individuals and families get access to health care services.
  • Assisted Medicaid and United Health Care members with enrollment services.
  • Position placed me in a fast pace health care environment.
  • Process Health Risk Assessments for Total Health Care members.
  • Assist lead health care professionals with complex case members.
  • Answered any inquiries a participant had about health care.
  • Answered phone calls from members and health care providers.
  • Educated Members on Health Care options.
  • Informed members on new benefit changes to Cigna health care.

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607 Health Care Jobs

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21. Member Transactions
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Here's how Member Transactions is used in Member Service Representative jobs:
  • Conduct daily member transactions with accuracy to assure great effectiveness.
  • Processed member transactions and answered accounting/billing inquires.
  • Processed member transactions quickly and efficiently.
  • Perform various member transactions including transfers, payments, opening/closing of share, checking, certificate and IRA accounts.
  • Performed many duties, including completing member transactions; keeping and balancing a drawer; balancing an ATM.
  • Process member transactions including deposits, withdrawals, transfers, and opening/closing CD's.
  • Conducted member transactions consisting of deposits, withdrawals, and foreign payments.
  • Work as a teller to handle member transactions and customer service.
  • Processed member transactions in a professional, appropriate, and timely manner
  • Handled member transactions, answered phones, processed night deposit.
  • Entered member transactions data into the on-line banking software.
  • Process member transactions including sale of negotiable items.
  • Maintained cash drawer and processed member transactions.
  • Provided several member transactions per day.
  • detailed member transactions, handled large amount of cash, balanced consistently, cross sell credit union products and services.
  • Processed member transactions, including withdraws, deposits, and loan payments via Symitar.
  • Executed member transactions, including deposits, withdrawals and loan payments.
  • Trusted with customer confidential information Maintained accurate transaction records Handled various member transactions
  • Accept and process member transactions -Provide member service and recognize member needs -Daily balancing of cash drawer
  • Process member transactions timely and accurately Balance drawer Perform opening and closing duties Begin process of opening accounts

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22. Potential Members
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Here's how Potential Members is used in Member Service Representative jobs:
  • Worked closely with potential members, providing insurance advice, offering insurance options and explaining benefits of membership.
  • Show potential members around facility.
  • Provide members and potential members with accurate and precise information about all Credit Union products and services.
  • Maintain positive relationships and interactions with employees, enrolled members, potential members, and providers.
  • Explained to potential members different options of memberships and suggested the most suitable options.
  • Give tours to potential members daily, answers all phones, and handles POS.
  • Trained in checking both Members of the facility and potential members entering the facility.
  • Answered incoming calls from members, potential members, providers, advocates.
  • Assist potential members with information regarding the company & mail out brochures.
  • Recruited to assist members and potential members with their financial needs.
  • Toured potential members and consulted with them on various membership options.
  • Provide customer service to Mass Health members and or potential members.
  • Experience in giving tours of the facility to new potential members.
  • Opened and closed new account for existing and potential members.
  • Worked health fairs informing potential members on the gym.
  • Hosted tours for numerous potential members daily.
  • Work closely with both current and potential members to identify financial needs and suggest products and services to meet those needs.
  • Build and maintain relationships with current and potential members thru marketing and networking businesses and communities in the area.
  • Provide customer service to members, potential members, and other YWCA staff * Conduct tours for potential members
  • Provided quality customer service to members, potential members, and guest of the Jorgensen YMCA.

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190 Potential Members Jobs

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23. Sales Floor
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Here's how Sales Floor is used in Member Service Representative jobs:
  • Help sort merchandise onto pallets that are afterwards transported on to the sales floor to bowl.
  • Process Returns, Handle Money, Assist Members, Return merchandise to the sales floor
  • Maintained the Sales Floor in accordance with Company policies and procedures.
  • Manage and organize Ad Displays on sales floor.
  • Maintained sales floor and managed stock room.

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40 Sales Floor Jobs

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24. Communication
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average Demand
Here's how Communication is used in Member Service Representative jobs:
  • Displayed highly effective leadership, communication, motivational, and inspirational skills by actively participating in branch incentive programs.
  • Utilized strong interpersonal and communications skills to establish relationships with members and increase customer satisfaction Youth Programs Coordinator.
  • Utilized communication and interpersonal skills to generate new business to business relationships and developed a successful referral system.
  • Use questioning and listening skills that support effective telephone communication.
  • Manage telephone communication with clarity, accuracy and courtesy.
  • Display exceptional verbal and written communication with every customer.
  • Provide quality service and customer satisfaction through effective communication
  • Processed and fulfilled member requests for written communications.
  • Maintained excellent communication within department.
  • Coordinate communications with supervisory team.
  • Addressed billing problems, overcame communication and cultural barriers, advised customers of most beneficial plan to meet their needs.
  • Managed communication avenues to ensure our company could be an easily accessible & friendly resource for Participants.
  • Served as first point of contact for members via phone and in-person communications.
  • Achieved having great communication skills and have the ability to multitask.
  • Received and screened a high volume of internal and external communications, including email and mail.
  • Involve in developing Servlets, JSP, and XML based communication.
  • Key Results: Provided customer service with strong verbal communication skills.
  • Utilize Epic Hyperspace, Web Communications, Microsoft and Citrix.
  • Process membership billing information and membership cancellations Provide timely communication with all prospects and request for information Manage behavioral/policy issues within membership
  • Provide excellent member serrvice Critical thinking, proactive attitude, strong communication skills

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1,137 Communication Jobs

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25. Cross-Sell
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Here's how Cross-Sell is used in Member Service Representative jobs:
  • Process loan applications such credit cards, personal loans while effectively maximizing on cross-selling opportunities for members.
  • Contributed to company goals through successful cross-selling.
  • Practiced up-selling and cross-selling techniques in order to meet company goals and help members receive the highest level of financial success.
  • Identify cross-sell opportunities and cross-sale services to members while providing accurate, courteous, friendly, timely, and professional service.
  • Acquired work skill: Participated and contributed in winning the LOAN BLIZZARD for the branch by actively cross-sell SDFCU products.
  • Performed daily responsibilities to include cross-selling additional bank products, along with the knowledge of opening and closing accounts.
  • Obtained and processed information required for the provision of services, such as opening accounts and cross-selling additional products.
  • Consult with members to cross-sell products and analyze financial situations to develop solutions and strengthen investment goals.
  • Achieve assigned sales goals by actively promoting, explaining and cross-selling credit union products or services.
  • Sell, Cross-sell, Up-sell any and all loan products relative to the credit union.
  • Provided tellers with feedback and coaching for cross-selling and offering products to members.
  • Perform required maintenance on member accounts and cross-selling Credit Union products.
  • Act as first-line consultant on cross-selling products based on member needs.
  • Increased business by promoting Credit Union products and services through cross-selling.
  • Trained 5 tellers and held monthly meetings to help with cross-selling.
  • Opened both commercial and consumer accounts and cross-sells other bank products.
  • Promoted bank by cross-selling financial products to bank customers.
  • Achieve personal production goals by expanding existing relationships and acquiring new relationships, contacting members and cross-selling bank products and services.
  • Performed account maintenance, as well as cross-selling or up selling financial products.
  • Earned Top Performer Award 5x for upselling and cross-selling of products.

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26. Member Issues
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Here's how Member Issues is used in Member Service Representative jobs:
  • Provided accurate research and resolution to member issues in accordance with established procedures.
  • Resolved member issues via the telephone and electronic communications.
  • Served as primary contact for service area Member Service Reps and center leadership for escalations and direction regarding complex member issues.
  • Place outgoing phone calls to members and providers to resolve member issues and complete follow-up on customer service requests as necessary.
  • Process member issues to resolution; respond to inquiries and complete transactions documenting all contacts in appropriate systems etc.
  • Research to resolution for member issues in accordance with established procedures while understanding guidelines for current state Health Insurance.
  • Trained in trouble shooting most or all of members and potential member issues relating to their facility membership.
  • Maximize the success of teammates by answering questions they have regarding member issues.
  • Resolved member issues, complaints and question through outbound and inbound calls.
  • Resolve member issues in a large range of areas.
  • Document in the system all member issues/concerns and resolutions.
  • Identify member issues by flagging the account for follow up
  • Assisted other representatives with claim and member issues.
  • Maintain excellent member relations and resolve member issues.
  • Research and resolve member issues and complaints.
  • Document all member issues and resolutions.
  • Worked with internal and external customers to address the timely resolution of member issues related to eligibility spans and demographic updates.
  • Resolve member issues in person and on the telephone in a pleasant manner.
  • Handled a multitude of member issues Promote loan and mortgage promotions Scanned and filed documents
  • Handle member issues Sale membership and upsell new promotions Process returns and price adjustments Provide excellent service to every member

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94 Member Issues Jobs

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27. Member Questions
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Here's how Member Questions is used in Member Service Representative jobs:
  • Qualified licensed insurance agent, Issued/updated policies accurately, handled member questions/complaints to resolution
  • Answered member questions and gave information regarding covered services and limitations.
  • Provided excellent customer service by addressing member questions and concerns.
  • Research member questions/requests on an automated records system.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Enroll new in IRAs, answer member questions within scope of authorization in person as well as over the phone.
  • Answered numerous phone calls to take care of phone transactions and/or member questions and complaints.
  • Obtain detailed information on member questions and problems in order to manage call volumes efficiently.
  • Resolve escalated member questions regarding disputes, fraud, branch hours and bill pay.
  • Opened and closed accounts; addressed member questions and concerns regarding products and services.
  • Responded to member questions and concerns in efforts to find a resolution.
  • Respond to member questions and concerns in a timely and professional manner.
  • Answered member questions regarding member accounts and Navy Federal products and services.
  • Responded to member questions and concerns and assisted managers as needed.
  • Assisted dental offices and other insurance companies with specific member questions.
  • Answer member questions about accounts and products offered by SCU.
  • Responded to written and verbal member questions and requests.
  • Use resources to answer member questions.
  • Researched and resolved all member questions.
  • Respond to member questions and concerns Assist in maintaining the neatness and cleanliness of the club.

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55 Member Questions Jobs

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28. Hipaa
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Here's how Hipaa is used in Member Service Representative jobs:
  • Maintained accurate, up-to-date and confidential documentation and correspondence records in accordance with HIPAA guidelines and company policies.
  • Provide member eligibility and referral status information to customer adhering to HIPAA guidelines.
  • Maintain confidentiality per HIPAA guidelines.
  • Educated callers on Member Benefits, Policy & Procedures while adhering to all Medicare/ Medicaid, CMS & HIPAA guidelines.
  • Comply with HIPAA law regulations when communicating with patients, verifying their personal information and keeping it confidential from others.
  • Complied with HIPAA/PHI regulations in all interactions with internal departments as well as external which included members and providers.
  • Advocated for patients and pharmacies needing assistance with processing pharmacy claims in accordance with HIPAA standards.
  • Verify member eligibility for member and providers who were able to fully verify HIPAA.
  • Adhered to and reinforced company's operating procedures and training guidelines specific to HIPAA.
  • Assisted other representatives with policies and practices including questions about HIPAA regulations etc.
  • Addressed customer concerns and provided timely feedback while in line with HIPAA guidelines.
  • Verify HIPAA and member demographics info in CRM and update if needed.
  • Assisted in organizing new process for intake and processing of HIPAA/AOR documentation.
  • Meet standards for plans, benefit policies and procedures of HIPAA.
  • Follow all HIPAA laws during uploading of members through the Marketplace.
  • Adhere to company policies and HIPAA regulations.
  • Maintain privacy by following HIPAA guidelines.
  • Follow HIPAA guidelines -Answer help desk emails and call backs to address various issues.
  • Counseled members on health benefits and processed insurance claims Trained in HIPAA guidelines
  • Assisted members with navigating complex healthcare system while maintaining HIPAA compliant.

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129 Hipaa Jobs

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29. MSR
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Here's how MSR is used in Member Service Representative jobs:
  • Promoted to coaching and training of team of 10 - 12 MSR Is; handling highly escalated Member and Union inquiries.
  • Certified MSR1, Customer service, bank transactions, OSI Database software, highly confidential environment, opening/closing duties.
  • Perform specific assigned side jobs including receptionist and clerical functions, along with Personal MSR duties.
  • Have made weekly and monthly schedules for all MSR staff.
  • Substituted as teller or MSR at other branches as necessary.
  • Worked as a MSR for USAA credit card division.
  • Account servicing MSR mystery shop of 98%.
  • Trained employees in teller and MSR positions.
  • Performed all duties as a MSR.
  • Earned Secret Shopper scores of 95% and 100% for MSR and 100% for Teller.
  • Assisted with training and floor lead to help new MSR's on the floor.
  • Meet (MSR's) cross-selling products goals.
  • Recognized as #1 MSR out of 150.
  • Promoted from MSR to MSR Level I.
  • Supervised and coordinated activities of MSRs engaged in receiving and paying out money and keeping records of transactions within the branch.
  • Uncovered areas of opportunity for other MSRs to improve the quality of their service.
  • Controlled the cash vault and replenished MSRs drawer's cash as needed.
  • Complete compliance training and all other training offered to MSRs.
  • Examined MSRs financial reports of daily transactions for accuracy.
  • Assisted other MSRs in out of state branches for management decisions.

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30. Member Information
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low Demand
Here's how Member Information is used in Member Service Representative jobs:
  • Assisted members with enrollment process for benefits, verified member information, and requested documentation needed for enrolling dependents and re-certification.
  • Evaluate member information and asking probing question to recommended suitable lending products and applied appropriate promotion.
  • Maintain confidentiality of all member information in compliance with HIPAA requirements.
  • Maintain necessary departmental files, updating member information as required.
  • Administered Member Information Security program for branch office.
  • Handled and processed confidential member information.
  • Process member information timely and accurately.
  • Verified and updated Member information.
  • Managed all databases including: mailing lists, meeting/training attendance lists, member information, etc.
  • Processed payments and completed data entry to ensure member information was correct and up to date.
  • Verify and update member information for members and assist getting new if cards, and needs.
  • Make updates and changes to member information in systems to reflect new and most recent records.
  • Cash Checks and pay out money after verifying the member information is accurate.
  • Obtained member information necessary to send Bank Wires and Western Unions.
  • Input new member information and new sales earned information into computer.
  • Input member information into Access and Excel spreadsheets.
  • Fax member information to the appropriate fitness club.
  • Update member information upon their request.
  • Advanced from support clerk role and assumed responsibility for eligibility verification, updating member information and membership reports.
  • Input member information into the computer, answer incoming calls, 10 key, fax, photocopy and write correspondents.

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61 Member Information Jobs

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31. Appropriate Person
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low Demand
Here's how Appropriate Person is used in Member Service Representative jobs:
  • Provided customer assistance through performance sales processing activities, handled customer inquiries and routed to appropriate personnel when necessary.
  • Contacted appropriate personnel to initiate account adjustments and other corrective actions.
  • Respond to messages sent to the credit union by E-mail from members and send them to the appropriate person for response.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Refer and transfer complex issues/inquiries to Tier II Research Specialists, Team Leader, or other appropriate person.
  • Analyzed issues and route them to the appropriate person depending on the level of escalation that is needed.
  • Assisted in office duties such as answering incoming phones calls, and directing members to the appropriate person.
  • Greeted members and quickly and effectively responded to their needs or directed them to the appropriate person.
  • Provided sales status updates and promotions, operational sales, and products to appropriate personnel.
  • Explain products and services, and refer members to appropriate personnel.
  • Received and distribute office mail to appropriate personnel and department.
  • Answered and transferred incoming phone calls to their appropriate personal.
  • Refer members to appropriate personnel to meet their financial needs.
  • Managed incoming calls and routed them to appropriate personnel.
  • Send out emails to appropriate person or department.
  • Transfer calls appropriate person or department.
  • Transfer phone calls to appropriate personnel.
  • Answered multi-line phone system and referred callers to appropriate personnel as necessary.
  • Greet visitors and answer busy multi-line phone system, screen calls, and refer callers to the appropriate personnel.
  • Process loan payments Assist in balancing branch and ATM daily Explain products and services, and refer members to appropriate personnel.

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25 Appropriate Person Jobs

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32. ACH
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low Demand
Here's how ACH is used in Member Service Representative jobs:
  • Managed quality communication, customer support and product representation for each client.
  • Called on by Supervisor to take part in additional projects such as Enhanced Coaching Project and Debit Card Limit Increase tracking.
  • Please the customer with a hospitable approach in helping them with their queries, and generate revenue for the organization.
  • Provide solutions and use a structured thought process to achieve results while balancing customers' needs with company guidelines.
  • Performed Monthly audits on tellers and on required branch logs, vaults, and cash dispenser machines.
  • Assisted in auditing teller transactions daily and balancing the branch at the end of each day.
  • Achieved required call center metrics within two weeks of joining team on production floor.
  • Processed overdraft vouchers, ACH notices, loan coupons and maturing notices for members.
  • Maintained cash drawer, followed all credit union and federal regulations on each transaction.
  • Trained new associates one on one and help them to reach their goals.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Cross Sell, Recommend other products and services appropriately with each member transaction.
  • Achieved high performance based on the quality performance matrix set by company.
  • Achieved Life and Variable Annuity license within 5 months of hire date.
  • Use telephones to reach out to customers and verify account information.
  • Communicated clear expectations and goals to each team member.
  • Exceeded target revenue goals each year.
  • Achieved outstanding underwriting results and won recognition as Top Producer for the last four years.
  • Process and maintain daily electronic ach files for credit and debits to accounts.
  • Experience gained while serving as Teachers Assistant for Northside ISD in San Antonio, TX ('01-03)

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39 ACH Jobs

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33. Plan Benefits
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low Demand
Here's how Plan Benefits is used in Member Service Representative jobs:
  • Collaborated with Enrollment department to assist members with plan benefits and eligibility.
  • Assist members with plan benefits via telephone, in writing, in person or make referral to outreach representative as appropriate.
  • Received documentation and responded to all member contact including member inquires about Plan benefits, policies and procedures.
  • Explain to members and providers regarding Plan benefits, Plan policies, claims issues and facilitate appropriate resolutions.
  • Respond to telephone inquiries for members, regarding medical claims, provider information, and health plan benefits.
  • Handle inbound calls from members, pharmacies or physicians' offices regarding patients plan benefits for prescriptions.
  • Educated providers, staff and group purchasers and individual members about Health Plan benefits and services.
  • Assisted members with plan benefits over the phone, offered referrals to outreach representatives.
  • Educated members about health plan benefits, mediated and resolved member concerns.
  • Administer a high volume of calls pertaining to American Dental Plan benefits.
  • Educate providers and members on Health Plan benefits and services.
  • Educate providers and members on plan benefits and policies.
  • Verify member s policies and covered plan benefits.
  • Educated members plan benefits and available services.
  • Aided members with plan benefits Managed member transportation
  • Contacted newly enrolled members to complete a Transitional Needs Assessment, providing individual plan benefits and locating providers in their area.
  • Inform potential enrollees of plan benefits and general information, print and/or mail ID cards for new or existing members.
  • Handled telephone or written correspondence from members * Aided members with plan benefits.
  • Answer incoming member service calls regarding health plan benefits Handle claim information to members and providers through out the state of Nevada
  • Welcomed new Medicaid subscribers to health plan Explained Health Plan benefits and answered any questions Quickly and effectively solved customer challenges.

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34. Credit Reports
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low Demand
Here's how Credit Reports is used in Member Service Representative jobs:
  • Analyzed credit reports and financial statements to determine the eligibility of prospective borrowers.
  • Assist loan officer with loan process; check applications, generate credit reports, ensure complete and accurate loan document submission.
  • Utilize resources (credit reports, interview questions, marketing reports) to identify member needs and recommend/cross sell products.
  • Promote credit union products and services based on the applicants' requests and needs identified from interviews and credit reports.
  • Analyzed credit reports to use as a tool in order to cross sell credit union products and services.
  • Review and verify borrowers' income, credit reports, employment histories, and title insurance.
  • Open new member's accounts and set up account services based on credit reports.
  • Ordered credit reports, appraisal reports, and environmental reports.
  • Verified borrower income, credit reports and employment.
  • Ordered credit reports for consumer loans.
  • Obtained and reviewed credit reports.
  • Process loan documents for member which include paystubs, W-2's, loan security agreements, credit reports, etc.
  • Executed the loan origination process, including ordering credit reports, appraisals and preliminary title reports.
  • Reviewed financial data, appraisal reports, credit reports, verifications and documents as required.
  • Processed and verified checksystem, background checks, and credit reports on all new members.
  • Provided credit counseling regarding credit reports, and assistance with check book balances.
  • Installed new accounts * Assisted customers with preparing loan request * Ran credit reports and process consumer loan
  • Make outbound sales calls to bring in business -Analyze credit reports for further sales opportunites
  • Obtained and reviewed credit reports to determine if members were eligible for loans.
  • Supervised the member service desk Cashier Business Blitz Liaison Processed members credit reports Reconciled daily cash amounts of approximately $80,000

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12 Credit Reports Jobs

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35. Member Satisfaction
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low Demand
Here's how Member Satisfaction is used in Member Service Representative jobs:
  • Increased member interest in transferring assets to investments, thereby increasing portfolio diversification and member satisfaction.
  • Performed related follow-up tasks to assure problem resolution and member satisfaction.
  • Managed all inquiries and resolved issues ensuring optimal member satisfaction.
  • Provide excellent member services and maintain member satisfaction.
  • Delivered extraordinary customer service and ensured member satisfaction.
  • Provided first conflict resolution to maximize member satisfaction.
  • Delivered outstanding customer services and sustained member satisfaction.
  • Conducted member satisfaction assessment services as applicable.
  • Acquired an in-depth knowledge for MOAA by answering phone and email inquiries and ensuring member satisfaction by proactively addressing member needs.
  • Achieved the highest levels of member satisfaction, marked by the receipt of consistently glowing compliments and testimonials from members.
  • Listen to member s comments, concerns, and suggestions, relaying that information internally, while ensuring member satisfaction.
  • Provide a high level of member satisfaction while also exceeding metrics requirements including quality, referrals, and attendance.
  • Acted as personal liaison between members and various 5 star international resorts to ensure thorough member satisfaction.
  • Maintain Quality and Available Time scores at a minimum of 97% to ensure member satisfaction.
  • Assist and involve in member satisfaction projects, and other related projects as assigned.
  • Maintained a positive, cheerful attitude at all times to ensure member satisfaction.
  • Maintain a high level of customer service to insure member satisfaction.
  • Enhanced empathy skills for improved call handling & member satisfaction.
  • Designed companywide special medication request process resulting in increased member satisfaction and employee productivity.
  • Process domestic and international banking requests Small and large vault management Various accounts audits Ensure member satisfaction and retention Open various memberships

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7 Member Satisfaction Jobs

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36. Benefits Administration
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low Demand
Here's how Benefits Administration is used in Member Service Representative jobs:
  • Conducted benefits administration for benefit-eligible employees.

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8 Benefits Administration Jobs

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37. Savings Accounts
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low Demand
Here's how Savings Accounts is used in Member Service Representative jobs:
  • Provided personal banking assistance directly with customers including taking loan applications, balancing checkbooks and opening DDA and savings accounts.
  • Address and trouble-shoot member inquiries and concerns regarding their Checking Accounts, Savings Accounts, and associated card services.
  • Helped members with opening checking and savings accounts, CD's, IRA's, and savings bonds.
  • Assist in opening/closing checking accounts, savings accounts, certificate of deposit accounts, and credit accounts.
  • Handled providing customers with checking and savings accounts; provided accurate loan and other financial information.
  • Opened and closed savings accounts, checking accounts, and Certificate of Deposit accounts.
  • Assist members with their questions about checking and savings accounts and certificates of deposit
  • Trained in processing auto loans, credit card applications, checking and savings accounts
  • Opened all new checking and savings accounts including all investments products.
  • Answer inquiries regarding checking and savings accounts and other C.U.
  • Processed new checking and savings accounts for members.
  • Opened and serviced membership checking and savings accounts.
  • Open and close checking and savings accounts, CD's, and IRA's.
  • Answered telephone inquiries on banking products including checking and savings accounts Maintained friendly and professional customer interactions.
  • Advise and set up new and existing members with personal checking and savings accounts, as well as business accounts.
  • Ranked as Top Representative for highest rate of opening checking and savings accounts; 25 to 30 per month.
  • Opened new IRAs, CDs, money markets and checking/savings accounts.
  • Open new checking/savings accounts Apply for new loan accounts(auto, personal, mortgage, etc) Supervise 4 MSR Is
  • Promote bank products Opening checking and savings accounts Considering proper accounts to customers Process routine account transactions
  • Opened checking/savings accounts Opened IRAs, CDs, MMAs Performed daily cash counts Provided excellent customer service and satisfaction

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92 Savings Accounts Jobs

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38. Iras
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low Demand
Here's how Iras is used in Member Service Representative jobs:
  • Open new accounts for members including: savings, checking, certificates of deposit, IRAs, and special club accounts.
  • Assist members with their daily deposits and withdrawals from checking, savings, IRAs, and certificates.
  • Explain current rates, rules, eligibility, income and contribution limits on Roth and Traditional IRAs.
  • Processed levies, opened and closed Certificates of Deposits, transferred IRAs and closed accounts.
  • Opened IRAs, share certificates, savings, checking, and various clubs.
  • Open, close and respond to inquiries about share certificates and IRAs.
  • Hired as an account representative for IRAs and Money Market products.
  • Opened, adjusted, and closed certificate of deposits and IRAs.
  • Account manager for IRAs includes reporting, processing and auditing.
  • Opened/serviced new accounts, loans, and IRAs.
  • Audited reports for IRAs, CDS and loans.
  • Assisted members in opening various types of accounts, CDs and IRAs, as well as providing customer service via telephone.
  • Provide information to members regarding investment alternatives, including IRAs, term Share Accounts, and Financial Advisor referrals.
  • Opened/closed accounts including IRAs, CDs, Checking, Savings, Money Market, etc.
  • Opened new savings, checking accounts, CDs and IRAs for new and existing customers.
  • Assisted members in opening accounts such as CDs, Money Market, IRAs.
  • Opened new accounts that included checking, savings, IRAs and CDs.
  • Opened accounts, certificates, IRAs, share draft accounts, CDs, etc.
  • Open CDs, IRAs, and debit cards.
  • Processed VISA payments, IRAs and CDs.

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39. Notary
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low Demand
Here's how Notary is used in Member Service Representative jobs:
  • Participated in regular training on federal regulations and performed public notary services.
  • Provide Notary Services for Architectural Control Applications as needed or requested.
  • Provided Notary Services if commissioned.
  • Completed notary services and assistant treasurer duties, and offered qualified mortgage counseling assistance to those wishing to submit an application.
  • Opened new accounts, cross-sold products and services, notary service, and trained new hires in sales and service.
  • Oversee teller supplies, update daily ATM spreadsheets, review teller variance and provide Notary services.
  • Performed title, license and notary transactions within the regulations of Pennsylvania state law.
  • Served as a Notary Public for Navy Federal Credit Union.
  • Commissioned as a Notary in the state of Virginia.
  • Provide clients signature guarantee and notary services.
  • Certified notary in the Commonwealth of Virginia.
  • Handled DMV transactions and notary services.
  • Provide members with Notary Public services.
  • Mortgage Training 2008 * Notary Certified 2008
  • Provided notary service for members.
  • Maintain required notary certification, and performed notary functions in accordance with State laws and regulation.
  • Assist with Mortgage Applications / Notary Mentors and/or assist with the development and training of new and lower level team members.
  • Initiate claims and distribute funds appropriately Serve as Notary Republic.
  • Provide notary service Open new Accounts Actively participate in credit union marketing promotions
  • Explore and define opportunities to cross sell credit union products and services -Identify and discuss financial needs of members -Notary

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40. Financial Products
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low Demand
Here's how Financial Products is used in Member Service Representative jobs:
  • Worked within established policies, procedures and guidelines identifying customer needs and referring financial products and services.
  • Explain, advise and promote financial products and services to customers; ensuring their financial needs are met and exceeded.
  • Performed other duties with other financial products such as loans, credit cards and mortgages to fit members needs.
  • Established new accounts and processed deposits, payments, disbursed funds, and cross-sold credit union financial products.
  • Sell Travel Store items, attraction tickets, financial products and services, Bonus Books, EZ-Pass.
  • Increased client service with providing classified information on the company's financial products and/ or services.
  • Promoted American Heritage's financial products and services and referred customers to the appropriate sales personnel.
  • Approved loans for qualified candidates, sold financial products and services and answered account questions.
  • Maintained a strong work ethic and knowledge of current financial products and services.
  • Assess member financial needs and suggest current financial products suitable for the need.
  • Complied with federal and other regulations relating to financial products and services.
  • Suggested financial products, which appropriately suit members' individual needs.
  • Promoted and delivered a full range of financial products and services.
  • Cross sold financial products and services that benefited members needs.
  • Identify and recommend financial products and services based on need.
  • Cross sold financial products and services to credit union members.
  • Trained on cross sales for financial products and services.
  • Marketed and sold additional financial products I.E.
  • Advised members on financial products and services.
  • Utilized Financial Analyst methods in reviewing/interpreting budget guidance for consolidation of customer requirements and offered/sold financial products and services (i.e.

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18 Financial Products Jobs

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41. Accurate Information
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low Demand
Here's how Accurate Information is used in Member Service Representative jobs:
  • Provide patient and health care providers with accurate information regarding insurance enrollments, medication order status and benefit information.
  • Provide exceptional customer service while providing members with accurate information about their accounts and transactions.
  • Provided patient and health providers with accurate information and assured member and client satisfaction.
  • Provided assistant by communicating accurate information to subscribers, Dentist, Brokers/Agents.
  • Provided important, accurate information about Company membership benefits and options.
  • Communicate accurate information to members; accumulate details of transactions.
  • Utilize multiple system resources to ensure accurate information is provided.
  • Collect accurate information and document unresolved issues.
  • Provide customer with accurate information.
  • Keep updated knowledge about benefits to provide accurate information to providers and member inquiries about products, services and coverage.
  • Answer telephone in professional manner on or before the third ring, provide accurate information and transfer calls as necessary.
  • Provide patients with accurate information concerning their shipments, prescriptions or patient assistance programs.
  • Communicate accurate information to customer in a clear, concise and professional manner.
  • Assist Providers with accurate information on member's accounts, such as eligibility.
  • Provide accurate information upon request from members (internal and external).
  • Specialized in claims and authorization inquiries, providing accurate information on member's benefits/ eligibilities in accordance with company policies.
  • Provide accurate information about Medicare and Medi-cal and benefits provided.
  • Assess the needs of both members and providers to give them accurate information on Molina healthcare services and benefits.
  • Answered questions, handled customers concerns, provide accurate information in a timely manner.
  • Provided members with accurate information on benefits *Resolved patient complaints *Analyzed billing errors and amounts due *Answered and logged incoming communications

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72 Accurate Information Jobs

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42. Computer System
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low Demand
Here's how Computer System is used in Member Service Representative jobs:
  • Ask appropriate questions and listen actively to identify any questions or issues while documenting required information in computer systems.
  • Provided training and leadership on specialized computer systems for coworkers.
  • Entered new member information into Aphelion computer system.
  • Navigate between various computer systems and applications.
  • Verified insurance eligibility using computer systems.
  • Complete and input paperwork for products such as checking accounts, saving accounts, loans and credit cards into computer system.
  • Translate when there is a Spanish-speaking member to English and document in the correct grammar in the computer system.
  • Maintain member account information on Credit Union computer system and ensure that appropriate and accurate records are maintained.
  • Utilize the BCBSWY computer system to look up and record information regarding a customer's ac- count.
  • Document in the computer system all members' and providers' issues and resolution.
  • Input all changes, additions, and deletions to member information in computer system.
  • Identify, research, and resolve customer issues using the computer system.
  • Identify, research and resolve member issues using multiple computer systems.
  • Utilize computer system to recognize opportunities to sell banking services.
  • Enter necessary data into the credit union computer system.
  • Copied, faxed and scanned documents into computer system.
  • Scan checks and documents into computer systems.
  • Learned and used current RecTrac computer system.
  • Answer phones, work with multiple computer systems, work with finacial problems and questions
  • Supervised employees through the Lucent Technology Computer System.

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110 Computer System Jobs

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43. Usaa
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low Demand
Here's how Usaa is used in Member Service Representative jobs:
  • Acquire new and complex skills in order to fulfill the needs of the association to fulfill the mission of USAA.
  • Service banking products such as checking and savings accounts for USAA bank members (third party representative).
  • Provide exceptional customer service to USAA members in order to meet the policy needs of the member.
  • Educated USAA members on other products and services in order to strengthen their relationship with the company.
  • Provided USAA member with guidance on the most appropriate policy coverage, their purpose and applications.
  • Handle inbound calls from USAA members pertaining to their auto insurance and insurance billing.
  • Referred members to all the products and services USAA offers to improve their lives.
  • Increased the breadth and depth of membership with USAA by offering appropriate products.
  • Worked for USAA handing auto loan applications and finalizing auto and personal loans.
  • Answered USAA member phone calls Assisted members with problems/tasks related to USAA Credit Cards
  • Cooperated with different departments of USAA to give the members the best service possible
  • Maintain pertinent paperwork and records through data entry to USAA consumer loans.
  • Refer other USAA products based on member needs uncovered through conversation.
  • Listened to and conversed with USAA member to understand needs.
  • Used the USAA based computer program for credit card services.
  • Trained new employees on all computer systems and USAA SOP.
  • Assisted USAA members with various checking and savings account issues.
  • Answered calls from USAA Credit Card Members.
  • Promoted to Website Customer Support: Assist members with USAA Federal Bank website.
  • Fast track training to ensure optimum support for all USAA members.

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5 Usaa Jobs

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44. Hippa
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low Demand
Here's how Hippa is used in Member Service Representative jobs:
  • Maintain patient confidentiality and data integrity in accordance with HIPPA
  • Review HIPPA 834 from HHSC to ensure demographics/enrollment information is correct for membership.
  • Offer benefit and coverage information to our customers following very strict HIPPA guidelines.
  • Verify all HIPPA for every call to assure no sensitive information is disclosed.
  • Mail out HIPPA forms, provider listings and other correspondence as needed.
  • Maintained adherence to all BCBSMA, state and federal HIPPA mandates.
  • Maintain knowledge on working of all HIPPA EDI protocols.
  • Handled protected health information in compliance with HIPPA.
  • Certified in HIPPA and protected health information.
  • Comply with HIPPA and CMS regulations.
  • Followed all HIPPA regulation and guidelines.
  • Follow HIPPA rules and regulations.
  • Ensured compliance with HIPPA, CMS, the PHI
  • Obey all HIPPA and MMC laws.
  • Be informed of HIPPA laws.
  • Adhere to MHM's companies/department's confidentiality, HIPPA compliance programs, fraud and abuse prevention/detection policies and programs.
  • Followed HIPPA law in regards to all accounts.
  • Completed HIPPA training and "Magic" class; increased knowledge base to protect customers' privacy and improve customer relations.
  • Complied with HIPPA laws and regulations.Performed office tasks to complete day to day operations.
  • Trained on medi-cal state regulations aswell as HIPPA.

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45. Special Projects
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low Demand
Here's how Special Projects is used in Member Service Representative jobs:
  • Provided support for special projects including fulfillment of educational materials, data entry, research and analysis and records retrieval.
  • Handle management special projects including testing new system implementations to identify and promptly report systems errors and problems.
  • Completed weekly special projects including reprocessing claims, submitting/ resolving complaints and appeals.
  • Assist with special projects with claims lead providing claim status and claims education using notes provided by systems.
  • Assisted management team on special projects to ensure appropriate phone coverage on special dates and holidays.
  • Completed special projects, reports, and updates to policies and procedures as requested by management.
  • Responded to, researched and/or assisted with priorities and special projects as requested by management.
  • Handle all other duties and special projects as assigned by the management team.
  • Completed special projects including; spreadsheets, audits, and membership updates.
  • Complete special projects and assignment as requested by leadership.
  • Assist with special projects and surveys as deemed necessary.
  • Assisted Head Teller and Branch Manager in special projects.
  • Assisted multiple departments with special projects as necessary.
  • Handle various special projects on a daily basis.
  • Participated In Special Projects with Implementation of.
  • Work on special projects as needed.
  • Assist with special projects and training.
  • Assist Team Manager with Special Projects.
  • Assisted with special projects as assigned.
  • Assisted production leads and frontline leaders with special projects.

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56 Special Projects Jobs

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46. PCP
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low Demand
Here's how PCP is used in Member Service Representative jobs:
  • Coordinated, processes and documents PCP/PMG transfers utilizing appropriate protocols.
  • Attend to walk-ins; assist members with the selection and assignment of PCP's; update all member demographic changes.
  • Completed PCP assignments, returned mail, eligibility verification, track all calls and follow-up with resolutions.
  • Process member requests for Primary Care Physician (PCP) changes, dis-enrollments, and plan delegations.
  • Assigned to special projects such as PCP changes, welcome calls, returned mail, etc.
  • Handle and resolve member issues, provider issues, PCP changes, pharmacy, etc.
  • Assisted members in making PCP changes and locating closer specialist convenient for the member.
  • Identify members without a PCP and refer to Member Services.
  • Assist members with the selection and assignment of PCP's.
  • Assist members with PCP, specialist and transportation issues.
  • Processed PCP changes, documents, and follow-ups.
  • Assisted with locating new PCP or Specialist Doctors.
  • Schedule PCP appointment when necessary.
  • Make PCP and address changes and orders I.D.
  • Assisted with formal training needs for new employees Complied with regulatory requirements, PCP assignments, and eligibility verification.
  • Handle demographic and PCP changes, member complaints, disenrollments, inquiries, and request via telephone/mail.
  • provided members w referral information that had been received by their PCP office and or referring provider.
  • Assign member to new PCP Assist new members with scheduling new patient appointments with PCP.
  • assist members in locating PCP, specialist, and facilities that are network.
  • Account and Plan services PCP Inquiries and etc.

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47. Financial Services
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low Demand
Here's how Financial Services is used in Member Service Representative jobs:
  • Provide administrative support to Financial Services Representative managing supplies, preparing business correspondence, scheduling appointments, and auditing new accounts.
  • Educated members about financial services and investment products.
  • Provide customer/member service for Military Financial Services
  • Stay abreast of new types of loans and other financial services and products in order to better meet member's needs.
  • Selected to work as a summer intern with TowneBank providing financial services needs to members throughout the Hampton Roads region.
  • Stay informed of new types of loans and other financial services and products to better meet customers' needs.
  • Partner with the Director of Financial Services to develop product knowledge and assist in area when needed.
  • Well versed in recognizing customers' financial services requirements and cross sell services to meet those requirements.
  • Interviewed customers to obtain information and explain available financial services, such as savings and checking accounts.
  • Stay aware of new types of financial services and products to better meet members' needs.
  • Determine customers' financial services needs and prepare proposals to sell services that address these needs.
  • Provided analysis, validation, processing and correction of financial transactions and issues for financial services.
  • Educated members on credit union products and financial services by identifying and promoting value added products.
  • Assisted members with financial services and products offered by the credit union.
  • Referred members to appropriate financial services and products as required.
  • Provide customer service as well as financial services.
  • Provided member banking and financial services.
  • Provided financial services to members.
  • Provide personal, friendly, professional financial services to our members Handle customer disputes and taking appropriate action to resolve them.
  • Generated effective referral to the commercial banking team Evaluate potential customer's need and provide apt financial services and products.

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829 Financial Services Jobs

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48. Credit Unions
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low Demand
Here's how Credit Unions is used in Member Service Representative jobs:
  • Provide all required information in first time itself with accuracy, thus enhancing member experience and productivity of the credit unions.
  • Filed with credit unions for customers' loans, including mortgages, personal loans, car loans, and business loans.
  • Call center for credit unions, answered calls provided account information to the members and I also took loan applications.
  • Worked daily on the computer with a program specifically made to assist credit unions with the members needs.
  • Served as a key point of contact for credit unions in initiating account corrective actions and adjustments.
  • Educated members regarding different product & services offered through the various credit unions that are serviced.
  • Counseled customers on cash advances, euro bills, shared branching with other credit unions.
  • Processed requests for adjustments, returns, and source of receipts for the credit unions.
  • Assisted member credit unions on using internal website to process transactions for their members.
  • Managed incoming and outgoing calls from member credit unions regarding issues with their accounts.
  • Answered credit unions' questions about various corporate products and account options offered.
  • Assist members in understanding and utilizing Credit Unions products and Services.
  • Take inbound calls for many credit unions across the country.
  • Adhered to Navy Federal Credit Unions security and audit procedures.
  • Answered calls from various credit unions for Member Services.
  • Processed Coin and Currency orders for Member Credit Unions.
  • Verified funds from other credit unions before processing checks.
  • Assist members of various credit unions.
  • Addressed member inquiries via Teller Net and CU Scripter, and referring unresolved customer inquiries to credit unions for further investigation.
  • Provide members and other Credit Unions copies of checks from deposits made at Patelco's ATM's and Branches.

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49. Member Complaints
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low Demand
Here's how Member Complaints is used in Member Service Representative jobs:
  • Investigated and resolved member complaints and concerns in cooperation with Provider Network and other HealthFirst departments.
  • Refer unresolved member complaints and grievances to designated departments for further investigation.
  • Investigate member complaints and performs front-line analysis and intervention when appropriate.
  • Provide members with PCP selection, ID cards, and assist with member complaints and grievances.
  • Assisted in reprocessing of Claims, Member Complaints, Prior Authorizations, Benefits Medical & Dental.
  • Answered member complaints they had with providers, addressing with great customer service.
  • Received, researched, resolved and responded to member complaints and inquiries.
  • Analyzed problem situations and member complaints to provide options for resolution.
  • Received research and resolve a variety of member complaints and issues.
  • Handled all member complaints and issues with high professional courtesy.
  • Serve as the initial point of contact for member complaints/grievances.
  • Handle member complaints and take appropriate action to resolve them.
  • Research and resolve member complaints, grievances and correct discrepancies.
  • Responded to and resolved member complaints pertaining to their accounts.
  • Handle member complaints and inquiries and initiates proper action.
  • Investigated and resolved member complaints and processing issues.
  • Follow up member complaints, applications and inquiries.
  • Handle member complaints and fee refund requests.
  • Reviewed and solved member complaints and suggestions and implemented a new hands on member service department.
  • Document and resolve member complaints efficiently and in a timely manner.

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50. Billing Issues
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low Demand
Here's how Billing Issues is used in Member Service Representative jobs:
  • Completed telephone inquiries from subscribers regarding billing issues on their Medicare Supplement insurance.
  • Assisted finance department with contacting members about billing issues such as direct debit adjustments, payment arrangements, past due payments.
  • Process loan applications, Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns.
  • Answered calls regarding enrollment and billing issues, processed dental, life and STD/ LTD enrollments.
  • Resolve Members' service or billing issues by performing activities such as refunding or adjusting bills.
  • Checked memberships upon entry and handled any potential billing issues, while providing exceptional customer service.
  • Process members request to update customer records regarding club attendance, billing issues and services.
  • Provided guidance and support with resolving medical, dental, and Medicare billing issues.
  • Correspond with customers to resolve billing issues and assist members with payment arrangements.
  • Respond to member/guest suggestions, concerns, billing issues and complaints.
  • Contacted Doctors, Hospital and Collection Agency to resolve billing issues.
  • Educate and assist customers with billing issues and payments.
  • Resolved billing issues, assisted with claims processing.
  • Worked with Members to resolve billing issues.
  • Processed premium payments and resolved billing issues.
  • Resolve billing issues for members.
  • Resolved billing issues with vendors.
  • Assist members with EOB, billing issues.
  • Assist with Grievance Review Process Assist with Billing Issues, MRMIB/ HN Appeals
  • Assist with complex billing issues (past due, missing payments, etc. )

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163 Billing Issues Jobs

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20 Most Common Skills For A Member Service Representative

Loan Applications

18.1%

Member Service

10.7%

Phone Calls

9.9%

Providers

7.4%

Customer Service

7.1%

Credit Card

7.1%

New Accounts

6.2%

ATM

4.8%

Insurance Companies

4.8%

Data Entry

3.3%

Financial Transactions

3.2%

Prospective Members

2.5%

Account Information

2.3%

Medicaid

2.1%

Financial Needs

2.0%

High Volume

2.0%

Front Desk

1.7%

Member Inquiries

1.6%

Wire Transfers

1.6%

Health Care

1.6%
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Typical Skill-Sets Required For A Member Service Representative

Rank Skill
1 Loan Applications 14.0%
2 Member Service 8.3%
3 Phone Calls 7.6%
4 Providers 5.7%
5 Customer Service 5.5%
6 Credit Card 5.5%
7 New Accounts 4.8%
8 ATM 3.7%
9 Insurance Companies 3.7%
10 Data Entry 2.5%
11 Financial Transactions 2.5%
12 Prospective Members 1.9%
13 Account Information 1.7%
14 Medicaid 1.6%
15 Financial Needs 1.5%
16 High Volume 1.5%
17 Front Desk 1.3%
18 Member Inquiries 1.3%
19 Wire Transfers 1.2%
20 Health Care 1.2%
21 Member Transactions 1.2%
22 Potential Members 1.2%
23 Sales Floor 1.1%
24 Communication 1.1%
25 Cross-Sell 1.0%
26 Member Issues 0.9%
27 Member Questions 0.9%
28 Hipaa 0.9%
29 MSR 0.8%
30 Member Information 0.8%
31 Appropriate Person 0.8%
32 ACH 0.8%
33 Plan Benefits 0.8%
34 Credit Reports 0.7%
35 Member Satisfaction 0.7%
36 Benefits Administration 0.7%
37 Savings Accounts 0.7%
38 Iras 0.7%
39 Notary 0.7%
40 Financial Products 0.6%
41 Accurate Information 0.6%
42 Computer System 0.6%
43 Usaa 0.6%
44 Hippa 0.6%
45 Special Projects 0.6%
46 PCP 0.6%
47 Financial Services 0.6%
48 Credit Unions 0.6%
49 Member Complaints 0.5%
50 Billing Issues 0.5%
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61,179 Member Service Representative Jobs

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