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Member service representative jobs in Kansas - 1,199 jobs

  • Site Service Representative

    Advanced Technology Services 4.4company rating

    Member service representative job in Topeka, KS

    **Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better.** **Fundada en 1985, ATS es una empresa con presencia en los Estados Unidos, México y el Reino Unido. Somos profesionales en mantenimiento industrial y hacemos que las fábricas funcionen mejor.** **Principal Duties/Responsibilities:** · Implements standard ATS processes for the customers' repairable parts management and identifies opportunities for process improvement at customer site(s) · Identifies, captures, and processes repairable parts at the customer's site(s) · Maintains warranty information for all repairable parts at the customers' site · Serves as the liaison between the repair service centers and the customer(s), providing on-site customer service to include tasks such as providing quotes, securing customer approval, and updating both parties on status of repairs · Documents and presents cost savings opportunities to the customer(s) · Develops relationship with key customer employees and uses knowledge to grow business within the site(s) · Prepares and presents metrics and reporting to customer(s) and manager **Knowledge, Skills, Abilities, & Behaviors Required:** · High school diploma or GED · Previous experience working in a factory environment · Strong customer service skills · Basic sales and persuasion skills · Ability to recognize part numbers and to distinguish among different types of parts on a basic level · Proficiency with computers and basic inventory/maintenance applications · Familiarity with process improvement methodologies, such as Six Sigma or Lean **Physical Demands and Working Conditions:** While performing the duties of this job, the employee is regularly required to sit, reach with hands and arms, and talk or hear. The employee is occasionally required to stand, walk, climb or balance, stoop, kneel, crouch, or crawl, or sit for long periods of time. The employee may occasionally lift and/or move more than 50 pounds. The employee is regularly required to use close vision. Work is typically performed in a factory environment and is usually very loud. In the factory environment, the employee may be exposed to hazardous materials and/or greasy or slippery factory floors. ATS believes in fair and equitable pay. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. We also offer market leading benefit programs including Medical, Dental and Vision plans, PTO, a 401k retirement plans with employer matching, tuition reimbursement, and more. Pay Range $23.98-$30.65 USD **ATS is committed to providing equal employment opportunities in all aspects of employment to all applicants and employees without regard to age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information, or other legally protected status. Review the privacy policy here. (********************************************************************************************************* **ATS se compromete a brindar igualdad de oportunidades de empleo en todos los aspectos del empleo a todos los solicitantes y empleados, independientemente de su edad, color, raza, religión, sexo (incluido el embarazo, identidad de género y orientación sexual), origen nacional, discapacidad, estatus de veterano, información genética u otro estatus legalmente protegido. Revisión de la política de privacidad aquí here. (********************************************************************************************************* ATS is committed to providing equal employment opportunity in all aspects of employment to all applicants and employees, regardless of age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information or other legally protected status.
    $24-30.7 hourly 2d ago
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  • Food Service Team Member

    McAlister's Deli

    Member service representative job in Wichita, KS

    We are hungry, and we aren't just talking about sandwiches! Come taste success at one of America's largest restaurant franchisees. Want to learn more? Watch our video! (**************************** Our Mission: Put people at the heart of everything we do Our Values: Genuine Hospitality, Employee Development, Growth & Profitability, Operational Excellence, Products & Safety, Community Involvement Hourly Pay Rate: $9.00 - $15.50 / per hour About the Hourly Team Member position: Be prepared to smile!Happy team members make for happy customers Ditch the outdated uniform! Our hourly team members wear jeans and t-shirts Were a no grease zone! You wont go home smelling like an old French fry. Our work environment is clean and safe This job is fun and flexible!Youve got a life outside of work and we want you to live it fully Talk about great benefits! We offer medical, dental, vision insurance.* Tuition reimbursement, 401(k) with an employer match, performance-basedpay and meal discounts! Get ready to learn and grow!Wantto advance in your career? Wecant wait to help you do just that Same day pay available! Job Requirements: Greet and interact with guests Sell, serve and prepare our deliciousmenu items Prepare the restaurant to be a welcoming environment for each and every guest * Must satisfy one year of service and meet ACA eligibility requirements The Saxton Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Required Preferred Job Industries Food & Restaurant
    $9-15.5 hourly 2d ago
  • Customer Sales and Service Representative

    Applied Industrial Technologies, Inc. 4.6company rating

    Member service representative job in Lenexa, KS

    Are you proactive in asking questions and recommending solutions as well as additional related products? Do you enjoy the challenge of discovering just the right part or solution for a customer's need? Are you knowledgeable in fluid power components? We have an immediate opening for a Customer Service Representative. We are the world's largest fluid power distributor, supplying hydraulic and pneumatic components and value-added services. More about this role: As a member of the Applied Fluid Power Network, you will partner with our external customers and internal customers (parent company account managers) to find products and services, solve customer needs, and build ongoing positive business relationships in an industrial environment. This branch is a small operation consisting of two to three employees, which requires all associates to be able to perform all functions required in the branch. * Respond to customer inquiries, create price quotes, process orders, expedite parts, and process returns. Professionally handle requests from customers to ensure that issues are resolved promptly and thoroughly. Requests are received via phone, email, fax, and as communicated by sales associates. * Sourcing parts from core vendors and alternative vendors when needed. Recommend and source the most profitable products, utilizing internal inventory first, supplier inventory as an alternate option, to meet or improve upon the customer required dates. * Continuously identifying process & product improvements that positively impact the Customer's experience. * Assist in generating sales and growing revenue for the branch. Proactively review open customer orders and pending quotes to ensure on-time responses, shipments, and conversion of quotes to orders. Promote the best long-term solutions to our customers. * Communicate disruptions in service levels, approval requests, corrective actions needed, customer feedback, and preventative actions to management. * Support pricing and margin improvement efforts by communicating opportunities with management. * Adopt and utilize business processes that will improve work efficiency. * Gain and utilize product knowledge and expertise to assist customers with product selections and coordinate supplier engineering support to drive the sales process. * Responsible for personal investment in gaining proficiency in our systems, product training, adoption of company initiatives, sales tools, and overall continuous career development. Warehouse/Shipping Related Functions: * Perform duties required in receiving and verify incoming parts, materials, and supplies; maintain stock areas; prepare sales orders for shipment; stock products appropriately and maintain branch supplies. Pull correct parts from inventory and prepare them (package) for shipment and delivery, while maintaining quantitative accuracy. * Work from daily schedule, work orders, verbal and written instructions, using pallet jack and mobile lift equipment (forklift) to safely transport and load/unload parts and materials. Exercise proper care and use of equipment and materials. Occasional use of simple hand and power tools, weighing scales, postage meters. * Work from purchase orders, bills of lading, packing slips, sales orders, service center requests, written and verbal instructions. Receive and examine condition of deliveries; indicate acceptance or note discrepancies on bill of lading. Check and match packing slip with purchase order; count and verify; record and route copies as prescribed. * Maintain accurate inventory levels through cycle counting as required. * Perform all duties required of the branch, functioning as both inside sales/customer service and all warehouse duties. * Maintain all work areas in a neat and orderly condition. Detect and report all faulty equipment, defective materials, improper operation or unusual condition to a supervisor. Observe all prescribed safety rules and regulations. * Occasionally assist with the loading, unloading and securing of loads when preparing materials for shipment. POSITION REQUIREMENTS: * 1+ year customer service or inside sales, mechanical or maintenance experience. Industrial distribution or parts counter environment preferred. * Attention to detail, sense of urgency, and strong inter-personal skills. * Strong mechanical aptitude is required. * Good written and verbal communication skills. * A working knowledge of warehouse systems and processes. * General knowledge or training in shipping, counting and checking of product. * Experience using PCs to perform job functions and the ability to learn new software applications. * High School diploma or GED. * Basic math calculations and the ability to read, write and understand work instructions. * The ability to stand for extended periods of time, walk, bend and lift up to 25 lbs. regularly, and up to 45 lbs. occasionally. * Valid driver's license & clean driving record (MVR) #LI-ONSITE Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise. Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
    $43k-50k yearly est. 2d ago
  • Contract and Licensing Support Representative

    Advisors Excel 3.8company rating

    Member service representative job in Topeka, KS

    Job Title: Contract and Licensing Support Representative Department: Annuity Operations Reporting to: Contract and Licensing Follow-Up Manager As part of the Annuity Operations team, the Contract and Licensing Support Representative provides outstanding customer service when processing and handling requests from agents, carriers, and internal staff. This role requires timely feedback with any pending contracting requirements to assist in the processing of contracts. This is more than just a job-it's a chance to be part of a team that values your expertise and supports your growth. What you'll do: Follow up on pending contracts with a variety of insurance companies, ensuring nothing falls through the cracks Assist your team members with any outstanding contracting requirements, contributing to a seamless operation Provide agents with up-to-date contracting statuses, necessary codes, and training information to keep them in the loop Perform monthly cleanups of our contracting system, ensuring data is accurate and up to date Experience you'll bring: Previous customer service experience - you've got experience delivering top-notch customer service and know how to make clients feel valued Strong communication skills Ability to interact with all personality types and with all levels of staff Problem-solving and decision-making skills Time management with the ability to handle multiple tasks in a fast-paced environment You're comfortable navigating multiple systems and are proficient with PCs Bonus Points: * Bachelor's degree * Prior experience working in the financial services industry What you'll get: Amazing benefits, including medical, dental, vision, and 401k (with matching options) Generous PTO package upon your start date Access to an on-site café, gym, and primary care Continuous personal and professional development opportunities Recognition for hard work & exemplary performance Employee-sponsored events...and more! Who We Are: Advisors Excel is a fast-paced, innovative company that seeks to service independent financial advisors in a multitude of areas within their business. From operational functions to sales and marketing, our end goal is to help continually grow advisors' businesses nationwide. We thrive on watching them succeed. Not only does AE want to see the success of our advisors, but also our employees. We have high expectations from them to continually move our business forward. We are on the hunt for positive people who thrive on hard work and in a collaborative team environment. If this sounds like you, then what are you waiting for? We want you to join our team! Advisors Excel is an Equal Employment Opportunity Employer. Everyone is welcome here - as an inclusive workplace, our employees are always comfortable bringing their true selves to our offices daily. #LI-RH1
    $33k-38k yearly est. 2d ago
  • Customer Service Specialist (Front Desk) -- Multiple Locations KC Metro Area

    Adventhealth 4.7company rating

    Member service representative job in Lenexa, KS

    **Our promise to you:** Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better. **All the benefits and perks you need for you and your family:** + Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance + Paid Time Off from Day One + 403-B Retirement Plan + 4 Weeks 100% Paid Parental Leave + Career Development + Whole Person Well-being Resources + Mental Health Resources and Support + Pet Benefits **Schedule:** Full time **Shift:** Day (United States of America) **Address:** 9100 W 74TH ST **City:** SHAWNEE MISSION **State:** Kansas **Postal Code:** 66204 **Job Description:** Collaborates with leadership to provide accurate and timely completion of projects. Schedules patient appointments and collects payments. Maintains confidentiality of medical records and other sensitive information. Adheres to the Corporate Compliance plan and all applicable local, state, and federal regulations. Organizes and maintains the department filing system efficiently. Processes and distributes incoming, outgoing, and interoffice mail (including faxes). Performs daily reconciliation of payments and adjustments. Demonstrates knowledge and maintenance of office equipment, including phone systems, photocopiers, computers, fax machines, and calculators. Other duties as assigned. Answers and routes phone calls using good judgment, ensuring messages are relayed timely and accurately. Locations: Shawnee Mission, KS (Multiple Medical Disciplinary available) Lenexa City Center, KS Prairie Star (Prairie Star Parkway) State Line Road (10205 State Line Road, KCKS) Overland Park, KS Leawood, KS Schedule: Full-Time Shift: Days Mon-Fri **The expertise and experiences you'll need to succeed:** **QUALIFICATION REQUIREMENTS:** Associate, High School Grad or Equiv (Required) **Pay Range:** $15.63 - $23.45 _This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances._ **Category:** Patient Experience **Organization:** AdventHealth Shawnee Mission **Schedule:** Full time **Shift:** Day **Req ID:** 150660418 \#additional
    $15.6-23.5 hourly 2d ago
  • Customer Relations Representative - State Farm Agent Team Member

    Alec Bartz-State Farm Agent

    Member service representative job in Overland Park, KS

    Benefits: Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Relations Representative - State Farm Agent Team Member with Alec Bartz - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Manage customer inquiries and resolve issues. Maintain customer records and update information as needed. Assist with customer retention strategies. Coordinate with other departments to ensure customer satisfaction. QUALIFICATIONS: Communication and problem-solving skills. Experience in customer service preferred. Ability to handle high-stress situations calmly.
    $28k-36k yearly est. 2d ago
  • Customer Service Specialist

    Royal Mechanical Services

    Member service representative job in Overland Park, KS

    The Customer Service Specialist is responsible for managing contracted facilities work for our growing number of enterprise retail clients. This individual requires experience with service requests in a facilities management, call center, insurance, or similar work environment. The work is highly transactional with the core responsibility of coordinating client service requests with ROYAL subcontractors and vendors. The work includes the execution and management of on-demand service orders, scheduled services, and contracted project work. Requirements: High school diploma or equivalent is required; college degree preferred. 3 - 5 years+ of customer service experience is required. 1 - 2 years+ of project management experience required. 1 - 2 years+ of work experience in facilities management, call center, insurance claims or similar. Knowledge of the U.S. retail and facilities industries is preferred. Experience with facilities management software such as Corrigo, FacilitySource, or ServiceChannel is preferred. Skills, Knowledge, Abilities: Working knowledge of retail facilities service delivery processes and systems. Process and project management skills. Strong understanding and efficiency using Microsoft Office Suite, emphasis on Excel. Computer database management and data entry skills. Effective planning and organizational skills. Effective written, electronic, and interpersonal skills. Client communication and relationship skills. Subcontractor and vendor management skills.
    $27k-35k yearly est. 3d ago
  • Client Relations Associate

    The Vet Recruiter

    Member service representative job in Topeka, KS

    ) We are searching for a Client Relations Associate to work on site in the company office in Topeka, KS. This is a new position due to rapid company growth. The incumbent in this role will help the sales team. The Client Relations Associate serves as the primary liaison between the company and its customers. The purpose of the position is to ensure that every interaction reflects the brand standards of the company which include quality, care, and responsiveness. The position focuses on managing client inquires, maintaining accurate records, supporting sales and operations to strengthen customer satisfaction and retention and to resolve concerns. The incumbent will follow up with clients to confirm satisfaction, resolve product or service issues, maintain detailed records of client interactions, feedback and complaints using a CRM. The incumbent will collaborate with departments such as sales, quality, and operations. The incumbent will prepare quotes, update customer files and hep with order processing. The incumbent will stay up to date on company services, products, promotions, and policies. Qualifications include a bachelor's degree in business, communications, or a related field with 1-3 years of experience in customer service, sales support, or client relations. The successful candidate will have strong interpersonal and communication skills, be proficient with MS Office Suite and CRM platforms, able to multitask and mange time efficiently and have a genuine desire to help clients and maintain a positive attitude. Having experience in the vet or pet space is a plus.
    $31k-51k yearly est. 2d ago
  • Call Center Supervisor - 249488

    Medix™ 4.5company rating

    Member service representative job in Overland Park, KS

    Patient Support Center Supervisor Schedule: Monday-Thursday 8:00 AM - 5:00 PM, Friday 8:00 AM - 3:30 PM About the Role The Patient Support Center Supervisor plays a key role in managing the daily operations of the Patient Assistance Center. This individual is responsible for supervising staff, ensuring compliance with internal procedures, and maintaining high levels of customer satisfaction. The Supervisor must lead by example, demonstrating strong leadership, motivation, and training capabilities. Key Responsibilities: Overseeing team of 8-10 collectors 80% coaching, training, and managing staff 20% taking calls to assist with volume or process auditing Hire, train, and coach representatives to maximize performance and productivity. Assign daily tasks, manage workflow, and step in to assist with calls when needed. Monitor team metrics including call times, unavailable time, wrap-up time, and collection commitments. Identify workflow issues and propose solutions to management. Foster a positive, motivating, and high-performing work environment. Maintain compliance with department procedures and policies. Perform other duties as assigned by management. Required Qualifications: High school diploma or equivalent. Experience as a frontline production employee, such as a collections representative. Prior experience in medical billing preferred. Proficiency with Microsoft Office and Windows-based applications. Preferred Qualifications: First-party collections experience. Previous supervisory experience in a collections or call center environment. Background in healthcare or medical collections. Why Join Us: High-investment leadership culture: management values opinions from all levels. Opportunity to coach and develop a strong team of professionals. Structured 90-day ramp-up plan with hands-on training and co-management support. Fun, engaging environment with contests and team-building initiatives. * We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA). * As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
    $30k-36k yearly est. 1d ago
  • Customer Experience Consultant (Telecom Industry) - 4-Month Engagement

    Mena Consultant

    Member service representative job in Kansas

    Years of Experience: 5+ years. Project Duration: 4 months. Working Arrangement: on-site. Language Requirements: Fluency in Arabic & English (written and spoken). We are seeking an experienced Customer Experience (CX) Consultant to support a major telecom client in enhancing the experience of its wholesale and B2B customers. The consultant will play a key role in leading CX transformation initiatives, monitoring and reporting customer experience performance, and designing loyalty programs tailored for the wholesale segment. The ideal candidate will have strong telecom industry experience, particularly in wholesale operations, and the ability to work independently within a client environment. Key Requirements Proven knowledge of Wholesale Business for Telcos. Experience leading or supporting Customer Experience (CX) Transformation initiatives. Hands-on experience in CX monitoring and reporting, including developing dashboards or KPIs. Experience in designing and implementing loyalty programs for B2B/wholesale customer segments. Proficiency in preparing and delivering PowerPoint presentations. Prior experience working directly with clients and managing project deliverables with minimal supervision. Other Qualifications Bachelor's degree in Business Administration, Marketing, Telecommunications, or a related field. Excellent analytical, presentation, and communication skills. Strong stakeholder management and the ability to work in a dynamic client environment. Key Responsibilities Support the development and execution of the CX transformation roadmap for the telecom wholesale business unit. Monitor and report on CX performance metrics, identifying key trends and improvement opportunities. Design and evaluate loyalty and retention programs tailored for wholesale/B2B clients. Conduct customer journey mapping and pain point analysis to inform experience enhancements. Collaborate with internal stakeholders to align CX initiatives with business strategy and operational objectives. Prepare executive-level presentations and reports summarizing CX insights, recommendations, and progress. Facilitate CX workshops or stakeholder sessions to drive customer-centric culture and awareness. Provide advisory support to ensure CX best practices are embedded across the client's wholesale operations. If you would like to know more about the Global Consulting Bootcamp Visit: ***************************************************** If you would like to know more about the MC Club Visit: ***********************************
    $55k-86k yearly est. Auto-Apply 60d+ ago
  • Immigration Services Officer

    Department of Homeland Security 4.5company rating

    Member service representative job in Overland Park, KS

    Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud. If you're ready to help safeguard the nation's immigration system and combat immigration fraud, review the
    $71k-104k yearly est. 7d ago
  • Customer Experience (CX) Consultant

    Andrew Reise

    Member service representative job in Overland Park, KS

    Job Description Join a growing consulting company that is fun, flexible and passionate about helping our clients (some of the world's most recognizable brands) define and realize business benefits through strategy, research, best practices, process improvements, and tools. We are seeking a versatile Customer Experience Consultant who combines a passion for customer experience with strong analytical skills. The ideal candidate is a strategic thinker and a hands-on executor, equally comfortable leading client workshops, conducting qualitative interviews, analyzing voice of the customer (VoC) feedback, and developing data visualizations that bring insights to life. Responsibilities (other duties may be assigned) Customer Experience Strategy Lead and support CX engagements, including journey mapping, current state assessments, and roadmap development. Participate in executive interviews, employee/customer focus groups, and client workshops to discover challenges and define future-state experiences. Identify CX opportunities using VoC, customer behavior data, and industry benchmarks. Develop and deliver client-facing materials including CX roadmaps, governance frameworks, and communication strategies. Define KPIs and success measures for customer experience initiatives. Data Analysis & Insights Collect, clean, and process structured/unstructured data from multiple sources (surveys, CRM, operational data). Perform Exploratory Data Analysis (EDA) to identify patterns and trends relevant to CX. Create dashboards and reports in Excel or data visualization tools to support storytelling and decision-making. Analyze qualitative data using synthesis techniques to generate actionable insights and support strategic decision-making Apply statistical techniques to support recommendations. Translate insights into compelling stories that influence client decisions. Qualitative Research Conduct qualitative research studies, including in-depth interviews and focus groups to uncover user needs, motivations, and behaviors. Analyze qualitative data using thematic coding and synthesis techniques to generate actionable insights and support strategic decision-making. Develop discussion guides, and stimuli to support exploratory, concept testing, or journey-mapping research. Collaborate with stakeholders to translate research findings into compelling research reports with key insights and actionable recommendations. Cross-Functional Consulting Collaborate with business, product, and IT stakeholders to align customer strategies with data capabilities. Identify and resolve data quality issues impacting business insights. Balance multiple projects while delivering high-quality, on-time deliverables. Ability to work independently and be resourceful. Contribute to proposal development and client presentations as needed. Qualifications to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor's or Master's degree from an accredited college or university. 4+ years of experience in consulting, customer experience, or strategy. 2+ years of experience in data analysis, business intelligence, or data storytelling. Experience conducting or supporting primary and secondary customer research. Strong written and oral communication skills. Advanced Proficiency in Microsoft Excel, PowerPoint, and visualization tools. Understanding of survey methodologies, sampling, and data weighting. Understanding of statistical methods. Experience with VoC and/or Experience Management platforms (e.g., Qualtrics, Medallia) preferred. Willingness to travel up to 50%. This is a full-time salaried W2 position with our company, including very competitive benefits and a great team to work with! Salary Range: $90,000 - $110,000 Andrew Reise Consulting is a leading provider of customer experience solutions. We are committed to helping clients align their product and service delivery experience with the wants, needs and expectations of their customers. We work with clients to build customer experience strategies tailored to enhance the full customer lifecycle. Our strategy development offering is built on decades of experience working with Fortune 500 companies across industries to grow broader, deeper and longer customer relationships. Our strategies and solutions are designed to put clients first and deliver practical solutions to improve their bottom-line. We start with strategy, but recognize the value of excellence in delivery. Our experienced consultants anticipate critical situations and are prepared to combat the typical pitfalls of customer experience programs. Above all else, we believe in solving problems, and are prepared to take on the most complex issues standing in the way of our client's customer experience goals. Andrew Reise is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based and applied without discrimination.
    $90k-110k yearly 6d ago
  • Loan Servicing Representative

    Corefirst Bank & Trust 4.3company rating

    Member service representative job in Topeka, KS

    Classification: Full-Time, Non-Exempt Hours: Monday through Friday, 8:00 am to 5:00 pm, other hours and days as needed Role: Performs a variety of duties related to the servicing and administration of loans. Apply: ***************************** Requirements Essential Functions & Responsibilities: Review daily exception reports Process Paid Files Perform maintenance on both consumer and commercial loans Calculate and process payoffs Post transactions to loans and general ledger accounts Service participation loans SBA reporting Credit Bureau maintenance File NSI/UCC's Answer phones to assist both internal and external customers Send correspondence as needed Fund all loan transaction types for processing departments onto the bank's core system Balance GL accounts for loans File lien documents with the appropriate state and county Track titles and collateral documentation for lien perfection Understanding of loan collateral and perfection requirements Additional Responsibilities: Servicing of Real Estate Loans that will include the following: Investor reporting and servicing Escrow analysis/Paying real estate taxes and property insurance PMI reporting Monitoring and processing insurance claims Please note this description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Experience: One year of banking and/or lending experience required Previous loan servicing experience desired Education: High school diploma or equivalent Skills & Abilities: Work involves communicating with immediate colleagues, other bank employees, customers, and vendors primarily for purposes of giving or obtaining information. Work requires courtesy and friendliness in providing assistance and exchanging factual information. Ability to relate and empathize with people. Competencies: Adherence to CoreFirst Values: Respect, Communication, Integrity, Initiative, and Accountability. High level of skill in the CoreFirst Bank & Trust competencies of internal and external Customer Service/Focus, Compliance, Ethics, Perseverance, and Time Management. Other Skills: Self-Starter, takes initiative Basic accounting Microsoft Office proficiency Detail/Goal/Solutions Oriented Listening, verbal and written communication skills Ability to resolve conflicts Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee sits for the majority of the day. Some light physical effort required. Travel: Travel is negligible Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copy machines, filing cabinets, and fax machines. Other: Applicants must pass a drug screen and background check Internal applicants must meet the minimum requirements of their current job and submit a cover letter and resume via the employee portal CoreFirst provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, CoreFirst Bank & Trust complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. #ZR #LI-DNI
    $38k-44k yearly est. 16d ago
  • Financial Service Representative

    Credit Union of America 3.8company rating

    Member service representative job in Derby, KS

    Starting Pay: $18.00/hour + Commission Role: Provide professional, accurate, courteous service to members and to increase utilization of CUA products and services among existing and new members through proactive sales efforts. Essential Functions & Responsibilities: Increase member penetration and use of credit union services among new and existing members. Identify credit union service and lending opportunities; develop leads and sell all credit union products to members through direct solicitation methods. Fulfill member requests and prepare necessary documents ensuring they are in compliance with CUA policies and legal requirements. Receive and process member financial transactions, including deposits, withdrawals, and loan payments. Balance cash drawer on a daily basis. Provide member support for problem resolution, including account research and questions involving CUA products & services. Refer problems that are beyond their authority to the manager. Perform other duties as assigned by supervisor. Employees shall be trained annually, demonstrate an understanding of and follow the requirements of the BSA/AML Compliance Program as it specifically relates to their job. Knowledge and Skills: Experience: One year to three years of similar or related experience. Education: A high school education or GED. Interpersonal Skills: Courtesy, tact, empathy, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation. Other Skills: Able to operate a 10 key calculator and computer keyboard. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands and fingers, handle or feel; reach with hands and arms, climb or balance, stoop, kneel, crouch, crawl; talk or hear. The employee must occasionally lift and/or move up to 10 pounds. Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work Environment: Office position; works indoors year-round; may be exposed to indoor temperature adjustments; heating and cooling vents distribute regulated air.
    $18 hourly Auto-Apply 5d ago
  • Financial Services Representative - State Farm Agent Team Member

    Jody Parker-State Farm Agent

    Member service representative job in Wichita, KS

    Job DescriptionBenefits: Bonus based on performance Competitive salary Paid time off ROLE DESCRIPTION: As a Financial Services Representative - State Farm Agent Team Member with Jody Parker - State Farm Agent, you will successfully market the financial products that manage everyday risks. Your proficient knowledge of financial products reinforces your sales-minded and consultative approach to educating customers on their financial options. Your analytical precision makes you an invaluable resource to customers and a competitive addition to a successful agency. RESPONSIBILITIES: Consult customers with financial planning and investment options. Assist customers with portfolio management and asset allocation. Conduct financial reviews and recommend appropriate products. Maintain compliance with financial regulations. QUALIFICATIONS: 3+ years of experience in financial services. Analytical and communication skills. FINRA Series 7 and 63 licenses preferred.
    $33k-47k yearly est. 4d ago
  • Financial Service Representative - Great Bend, KS

    Cuofamerica

    Member service representative job in Great Bend, KS

    Starting Pay: $18.00/hour + Commission Role: Provide professional, accurate, courteous service to members and to increase utilization of CUA products and services among existing and new members through proactive sales efforts. Essential Functions & Responsibilities: Increase member penetration and use of credit union services among new and existing members. Identify credit union service and lending opportunities; develop leads and sell all credit union products to members through direct solicitation methods. Fulfill member requests and prepare necessary documents ensuring they are in compliance with CUA policies and legal requirements. Receive and process member financial transactions, including deposits, withdrawals, and loan payments. Balance cash drawer on a daily basis. Provide member support for problem resolution, including account research and questions involving CUA products & services. Refer problems that are beyond their authority to the manager. Perform other duties as assigned by supervisor. Employees shall be trained annually, demonstrate an understanding of and follow the requirements of the BSA/AML Compliance Program as it specifically relates to their job. Knowledge and Skills: Experience: One year to three years of similar or related experience. Education: A high school education or GED. Interpersonal Skills: Courtesy, tact, empathy, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation. Other Skills: Able to operate a 10 key calculator and computer keyboard. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands and fingers, handle or feel; reach with hands and arms, climb or balance, stoop, kneel, crouch, crawl; talk or hear. The employee must occasionally lift and/or move up to 10 pounds. Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work Environment: Office position; works indoors year-round; may be exposed to indoor temperature adjustments; heating and cooling vents distribute regulated air.
    $18 hourly Auto-Apply 34d ago
  • Cell Center Representative

    Jenkins & Leblanc Pediatric Dentistry

    Member service representative job in Prairie Village, KS

    Come Join our Successful Dental Practice as a Call Center Representative. This full-time position is more than just a job, it's a career opportunity with the ability to learn and grow your knowledge skills and abilities with a cutting-edge dental team. It is our mission to provide the best dental experience to children, offering trustworthy expertly trained dental expertise to every family. Our call center team is a key part in providing great customer service to patients and parents. The call center representative will handle a multi-office phone system. The call center representative role plays an important part in communicating effectively with patients and maintaining an organized administrative schedule. Our dental office is committed to providing optimal dental care, so if you think you have what it takes to help us accomplish this task, we'd love to hear from you. Compensation will be based on experience. Benefits: Each of our 5 locations provide an excellent compensation and benefits package. Additionally, Jenkins & LeBlanc, Dentistry for Children invests extensive training and continuing education opportunities that are unparalleled and exceed industry expectations. Additional benefits: Medical and prescription drug insurance Dental Insurance including orthodontic benefits Vision care Life insurance 401(K) retirement plan 6 paid holidays off Team-focused, uplifting and educational work culture Paid-Time Off (for qualified positions) The call center representative will be responsible for answering a multi-line system, follow communication 'scripts' when handling different topics, be proficient in the use of telephone equipment, i.e. placing calls on hold, transferring calls, retrieving messages from voice mail, conference calls, etc., accurately acquire and input insurance and patient information, accurately schedule all new and existing patients with appropriate provider utilizing scheduling guidelines, take accurate and thorough notes for doctors and hygienists when needed. Requirements: Outstanding written and verbal communication skills Exceptional phone etiquette and customer service skills A friendly, positive demeanor with patients and supported dental office team members Great administrative organizational skills Strong computer skills and the ability to learn new programs Proficient in Microsoft Office, Google Docs, Dentrix a plus but not required Exceptional customer service skills Dental office experience a plus, but not required Accuracy and attention to detail required Education: High school diploma required Jenkins and LeBlanc Dentistry for Children provides all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.
    $27k-33k yearly est. 60d+ ago
  • Customer Service Specialist (Front Desk) -- Multiple Locations KC Metro Area

    Adventhealth 4.7company rating

    Member service representative job in Overland Park, KS

    **Our promise to you:** Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better. **All the benefits and perks you need for you and your family:** + Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance + Paid Time Off from Day One + 403-B Retirement Plan + 4 Weeks 100% Paid Parental Leave + Career Development + Whole Person Well-being Resources + Mental Health Resources and Support + Pet Benefits **Schedule:** Full time **Shift:** Day (United States of America) **Address:** 9100 W 74TH ST **City:** SHAWNEE MISSION **State:** Kansas **Postal Code:** 66204 **Job Description:** Collaborates with leadership to provide accurate and timely completion of projects. Schedules patient appointments and collects payments. Maintains confidentiality of medical records and other sensitive information. Adheres to the Corporate Compliance plan and all applicable local, state, and federal regulations. Organizes and maintains the department filing system efficiently. Processes and distributes incoming, outgoing, and interoffice mail (including faxes). Performs daily reconciliation of payments and adjustments. Demonstrates knowledge and maintenance of office equipment, including phone systems, photocopiers, computers, fax machines, and calculators. Other duties as assigned. Answers and routes phone calls using good judgment, ensuring messages are relayed timely and accurately. Locations: Shawnee Mission, KS (Multiple Medical Disciplinary available) Lenexa City Center, KS Prairie Star (Prairie Star Parkway) State Line Road (10205 State Line Road, KCKS) Overland Park, KS Leawood, KS Schedule: Full-Time Shift: Days Mon-Fri **The expertise and experiences you'll need to succeed:** **QUALIFICATION REQUIREMENTS:** Associate, High School Grad or Equiv (Required) **Pay Range:** $15.63 - $23.45 _This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances._ **Category:** Patient Experience **Organization:** AdventHealth Shawnee Mission **Schedule:** Full time **Shift:** Day **Req ID:** 150660421
    $15.6-23.5 hourly 2d ago
  • Customer Experience (CX) Consultant

    Andrew Reise

    Member service representative job in Overland Park, KS

    Join a growing consulting company that is fun, flexible and passionate about helping our clients (some of the world's most recognizable brands) define and realize business benefits through strategy, research, best practices, process improvements, and tools. We are seeking a versatile Customer Experience Consultant who combines a passion for customer experience with strong analytical skills. The ideal candidate is a strategic thinker and a hands-on executor, equally comfortable leading client workshops, conducting qualitative interviews, analyzing voice of the customer (VoC) feedback, and developing data visualizations that bring insights to life. Responsibilities (other duties may be assigned) Customer Experience Strategy Lead and support CX engagements, including journey mapping, current state assessments, and roadmap development. Participate in executive interviews, employee/customer focus groups, and client workshops to discover challenges and define future-state experiences. Identify CX opportunities using VoC, customer behavior data, and industry benchmarks. Develop and deliver client-facing materials including CX roadmaps, governance frameworks, and communication strategies. Define KPIs and success measures for customer experience initiatives. Data Analysis & Insights Collect, clean, and process structured/unstructured data from multiple sources (surveys, CRM, operational data). Perform Exploratory Data Analysis (EDA) to identify patterns and trends relevant to CX. Create dashboards and reports in Excel or data visualization tools to support storytelling and decision-making. Analyze qualitative data using synthesis techniques to generate actionable insights and support strategic decision-making Apply statistical techniques to support recommendations. Translate insights into compelling stories that influence client decisions. Qualitative Research Conduct qualitative research studies, including in-depth interviews and focus groups to uncover user needs, motivations, and behaviors. Analyze qualitative data using thematic coding and synthesis techniques to generate actionable insights and support strategic decision-making. Develop discussion guides, and stimuli to support exploratory, concept testing, or journey-mapping research. Collaborate with stakeholders to translate research findings into compelling research reports with key insights and actionable recommendations. Cross-Functional Consulting Collaborate with business, product, and IT stakeholders to align customer strategies with data capabilities. Identify and resolve data quality issues impacting business insights. Balance multiple projects while delivering high-quality, on-time deliverables. Ability to work independently and be resourceful. Contribute to proposal development and client presentations as needed. Qualifications to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor's or Master's degree from an accredited college or university. 4+ years of experience in consulting, customer experience, or strategy. 2+ years of experience in data analysis, business intelligence, or data storytelling. Experience conducting or supporting primary and secondary customer research. Strong written and oral communication skills. Advanced Proficiency in Microsoft Excel, PowerPoint, and visualization tools. Understanding of survey methodologies, sampling, and data weighting. Understanding of statistical methods. Experience with VoC and/or Experience Management platforms (e.g., Qualtrics, Medallia) preferred. Willingness to travel up to 50%. This is a full-time salaried W2 position with our company, including very competitive benefits and a great team to work with! Salary Range: $90,000 - $110,000 Andrew Reise Consulting is a leading provider of customer experience solutions. We are committed to helping clients align their product and service delivery experience with the wants, needs and expectations of their customers. We work with clients to build customer experience strategies tailored to enhance the full customer lifecycle. Our strategy development offering is built on decades of experience working with Fortune 500 companies across industries to grow broader, deeper and longer customer relationships. Our strategies and solutions are designed to put clients first and deliver practical solutions to improve their bottom-line. We start with strategy, but recognize the value of excellence in delivery. Our experienced consultants anticipate critical situations and are prepared to combat the typical pitfalls of customer experience programs. Above all else, we believe in solving problems, and are prepared to take on the most complex issues standing in the way of our client's customer experience goals. Andrew Reise is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based and applied without discrimination.
    $90k-110k yearly 60d+ ago
  • Financial Service Representative

    Cuofamerica

    Member service representative job in Derby, KS

    Starting Pay: $18.00/hour + Commission Role: Provide professional, accurate, courteous service to members and to increase utilization of CUA products and services among existing and new members through proactive sales efforts. Essential Functions & Responsibilities: Increase member penetration and use of credit union services among new and existing members. Identify credit union service and lending opportunities; develop leads and sell all credit union products to members through direct solicitation methods. Fulfill member requests and prepare necessary documents ensuring they are in compliance with CUA policies and legal requirements. Receive and process member financial transactions, including deposits, withdrawals, and loan payments. Balance cash drawer on a daily basis. Provide member support for problem resolution, including account research and questions involving CUA products & services. Refer problems that are beyond their authority to the manager. Perform other duties as assigned by supervisor. Employees shall be trained annually, demonstrate an understanding of and follow the requirements of the BSA/AML Compliance Program as it specifically relates to their job. Knowledge and Skills: Experience: One year to three years of similar or related experience. Education: A high school education or GED. Interpersonal Skills: Courtesy, tact, empathy, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation. Other Skills: Able to operate a 10 key calculator and computer keyboard. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands and fingers, handle or feel; reach with hands and arms, climb or balance, stoop, kneel, crouch, crawl; talk or hear. The employee must occasionally lift and/or move up to 10 pounds. Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work Environment: Office position; works indoors year-round; may be exposed to indoor temperature adjustments; heating and cooling vents distribute regulated air.
    $18 hourly Auto-Apply 6d ago

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Crunch Fitness

Planet Fitness-United Fitness Partners

Communication Federal Credit Union

Itedium

Itedium Inc.

Top 9 Member Service Representative companies in KS

  1. Planet Fitness

  2. Crunch Fitness

  3. Planet Fitness-United Fitness Partners

  4. Communication Federal Credit Union

  5. Mid American Credit Union

  6. Navy Federal Credit Union

  7. Itedium

  8. Itedium Inc.

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