Member service representative jobs in Lancaster, CA

We are seeking an experienced, hands Customer Service Representative for an amazing company! This pivotal role, resolving complex customer issues, and ensure seamless experience for every client we serve. You'll act as a key liaison between customers, internal departments, and team members,continuously improving processes to uphold the highest standards of service. This is an exciting opportunity for a team-oriented leader ready to make a lasting impact in a fast-paced, growth-driven environment. Team Supervision & Support Lead, mentor, and support a team of customer service representatives Monitor individual and team performance, providing real-time feedback and coaching Assist in onboarding, training, and developing new team members Foster a positive, accountable, and collaborative team culture Customer Issue Resolution Handle escalated customer concerns and complex service inquiries Ensure prompt and professional resolution of customer issues Uphold a customer-first approach in all interactions Performance Monitoring & Reporting Track and analyze key metrics such as order accuracy, response time, and customer satisfaction Identify trends and areas for improvement, and implement corrective actions when needed Communication & Cross-Functional Collaboration Collaborate with Sales, Operations, and other departments to resolve issues and streamline communication Clearly communicate policy updates, process changes, and service improvements to the team. Core Competencies: Excellent communicator and team player Self-motivated, organized, and able to juggle multiple priorities High level of integrity and interpersonal skills Process-oriented mindset with a focus on continuous improvement Results-driven and accountable Education & Experience: Minimum 2 years experience in Customer Service or Sales Support within a manufacturing setting Minimum 2 years experience in retail or food service distribution??is highly preferred Proven experience handling escalated issues and team supervision is a must College Degree highly preferred Benefits: Benefit offerings include medical, dental, vision, additional voluntary benefits, 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Pay: $22.00 - $25.00 per hour Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to?? The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance Pay Details: $22.00 to $25.00 per hour Search managed by: Michelle Schiller Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We are seeking a Workplace Experience team member to provide exceptional service and operational support across multiple areas of the office. This role plays a central part in creating a seamless and welcoming environment for employees and guests alike. Responsibilities span from front desk and meeting space coordination to travel support and urgent communication needs. What You'll Do Create a welcoming and polished experience for employees, clients, and guests. Deliver responsive, high-touch customer service in person, by phone, and through digital channels. Collaborate with teammates to share responsibilities and maintain seamless operations. Partner with other departments to direct inquiries and resolve issues efficiently. Serve as a local resource for workplace requests, ensuring smooth handling of needs ranging from logistics to event coordination. Safeguard sensitive and confidential information with the highest level of discretion. What We're Looking For Strong verbal and written communication skills. A customer-first mindset, with the ability to handle requests thoughtfully and professionally. Initiative and sound judgment to manage situations independently when needed. Your Background High school diploma or equivalent required. 3-5 years of experience in a similar environment (hospitality, reception, call center, facilities, or administrative support). Prior exposure to professional services or corporate environments a plus. The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.

The Customer Experience Specialist is an entry level customer service role, operating in a call center environment and supporting Consumer Direct Lending. The individual acts as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer. The individual is a key contributor to facilitating efficient and effective processes that support business and customer service objectives. Responsibilities may be limited within a specific function/channel or across functions/channels within the Mortgage Fulfillment Division (MFD). The Customer Experience Specialist will: Operate in a Call Center environment as a customer success advocate Receive inbound calls and make outbound calls to consumers Receive inbound text messages and facilitate outbound text messages to consumers Answer high-volume, inbound calls or texts from current customers in a timely manner. Provide exceptional customer service to all customers' mortgage loan inquiries/requests Effectively manage a pipeline of up to 75 loans Performing routine data entry and validation tasks Handling routine calls, emails and/or chat responses with employees, consumers &/or authorized 3rd parties Monitoring work queues and intervening as needed Interacting with multiple departments to expedite processing and/or issue resolution Conduct preliminary or basic research in order to accurately resolve and respond to customer inquiries Must request assistance for escalated and/or more complex issues to department senior associates or supervisors Meet outlined production and quality standards Follow established Policy and Procedures Performing other related duties as required and assigned Demonstrating behaviors which are aligned with the organization's desired culture and values

Recruitment Requirements for Senior Customer Complaint Specialist 1. Education requirements: Bachelor's degree or above, marketing, business administration, psychology,public relations, law or related major; 2. Work experience: at least 1 year or more of experience in handling customer complaints, customer service management, or after-sales support, with a background in the renewable energy, Internet, e-commerce, finance, fast-moving consumer goods, or large manufacturing enterprises; 3. Core competencies: Excellent communication and coordination skills, as well as emotional management skills, can efficiently handle high-emotional customer complaints; Familiar with the customer complaint handling process and crisis response mechanism, can independently lead the closed-loop solution of complex customer complaints; Strong logical analysis and problem-solving ability, can extract systematic improvement plan from customer complaints; Skilled in using CRM system, office software (Excel/Word/PPT) and data analysis tools, can output high-quality customer complaint analysis report Job Responsibilities: 1. Responsible for interpreting domestic and foreign project contracts 2. Responsible for call center customer service reception 3. Responsible for training and promoting the use and optimization of domestic energy storage after-sales systems, and maintenance of after-sales system information. 4. Responsible for actively collecting feedback on after-sales quality, and working with the quality department to improve and optimize quality issues.

Job Title: Customer Service Representative Job Type: Full Time About Us At Ultima, we're not just selling products-we're offering real solutions to real challenges. As a CSR, you'll be on the front lines of our growth strategy, connecting with prospective customers, understanding their needs, and delivering value that makes a measurable difference. We're building a team that values integrity, performance, and people-and we want you to be part of it. Job Summary As a CSR you'll be the key point of contact for customers. You'll answer any questions, queries and concerns all while being the face of the company! Your role ensures that all customers feel informed, supported, and excited while learning about our Client. Key Responsibilities • Engage with customers face to face providing friendly support • Proactively identify customer needs and recommend appropriate products, upgrades, or solutions • Handle inquiries related to pricing and general information • Achieve individual and team sales targets through excellent service and persuasive communication • Maintain up-to-date knowledge of our client's products and services Qualifications 1-3 years of experience in customer service, event coordination, or hospitality Excellent verbal and written communication skills Strong problem-solving skills and the ability to stay calm under pressure High attention to detail and exceptional organizational skills Positive, team-oriented attitude with a passion for creating memorable experiences What We Offer Competitive salary and benefits package Opportunity to travel to live events (as applicable) Fun, collaborative, and creative work environment Clear growth path in the customer experience and events space Exposure to exciting high-profile brands How to Apply: Submit your resume for consideration! Interviews will be held in person at our Culver City office beginning this week! If you're out of state we can arrange a virtual meeting. Looking forward to connecting with you!

DEPARTMENT DESCRIPTION At Disney, we're storytellers. We make the impossible, possible. The Walt Disney Company (TWDC) is a world-class entertainment and technological leader. Walt's passion was to continuously envision new ways to move audiences around the world-a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences - and we're constantly looking for new ways to enhance these exciting experiences. The Enterprise Technology mission is to deliver technology solutions that align to business strategies while enabling enterprise efficiency and promoting cross-company collaborative innovation. Our group drives competitive advantage by enhancing our consumer experiences, enabling business growth, and advancing operational excellence. TEAM DESCRIPTION As a Premier Services VTC Specialist, you'll be a trusted expert and technical leader within the Premier Services Team-a specialized group known for fast response, grace under pressure, and an obsession with getting it right the first time. You'll sit at the center of the Disney collaboration ecosystem, bringing deep domain knowledge and hands-on mastery to complex AV systems while supporting VIP customers with their complete technology needs. Working closely with executives, engineers, and team members, you'll ensure strategic alignment while exercising high autonomy in troubleshooting, optimization, and implementation. You'll mentor junior technicians, drive service excellence initiatives, and serve as the escalation point for complex technical challenges. Your leadership will ensure the team operates cohesively to deliver a superior customer support experience that consistently meets or exceeds expectations as measured by customer satisfaction surveys-which you'll help create, review, and action. WHAT YOU'LL DO Own and drive rapid, high-priority response to escalated incidents across global collaboration environments - 24/7 as needed. Deliver a seamless, white-glove experience across devices, offices, and events. Acquire, configure, and deploy connected devices, peripherals, desktop systems, and mobile devices. At individual and team level, document and report all work performed in the form of tickets via ITIL tools and processes. Collaborate closely with vendors and internal partners. Troubleshoot, isolate and resolve issues to minimize downtime. Troubleshoot complex interoperability issues across Microsoft, Cisco, and third-party ecosystems. Monitor performance metrics and implement proactive improvements using analytics tools. Provide expert, on-site meeting and event support-ensuring every presentation, broadcast, and high-profile call runs flawlessly. Respond rapidly to high-priority escalations and coordinate team response during critical incidents. Facilitate individual and team maintenance of accurate configuration, change, and asset documentation aligned with enterprise standards. Serve as a trusted escalation point for technical issues impacting executives or critical meetings. Mentor and guide junior engineers and technicians, fostering a culture of technical excellence, accountability, and customer-first service delivery. Flexibility & Decisiveness: Production environment requires adaptability to adjust shift plans, provide backup coverage, and make real-time decisions to ensure service continuity. Develop and contribute to service-excellence initiatives that enhance reliability, scalability, and customer satisfaction. Partner with engineering and product teams to influence technology roadmaps and future collaboration strategy. REQUIRED QUALIFICATIONS & SKILLS Minimum of 5 years of related work experience, including supporting enterprise-scale collaboration and AV environments. Comprehensive understanding of AV systems and signal flow-comfortable reading schematics and diagnosing issues to component level. Expert-level knowledge and advanced fluency with Microsoft Teams Rooms, Teams Admin Center, MTR Pro-Management Portal, Cisco Control Hub, Pexip CVI, Vyopta, Appspace, and Crestron XIO. Advanced fluency with desktop systems, mobile devices, Active Directory, Cisco VOIP, JAMF, Citrix, VPN, and Microsoft 365 including hybrid integrations and security. Expert-level knowledge of Microsoft Teams Rooms, Cisco Control Hub, Crestron XIO, Appspace, Vyopta, and Pexip CVI - comfortable with aspects of designing, deploying, and optimizing solutions at scale. Comprehensive understanding of signal flow, conferencing hardware, and troubleshooting from component to cloud. Calm, confident communicator with exceptional customer service instincts and executive presence; able to translate complex technical issues into a clear business context. Highly organized, detail-oriented, and comfortable managing multiple priorities independently. PREFERRED QUALIFICATIONS Experience in AV integration, live event production, and executive meeting support at scale. Familiarity with LLM or Generative AI tools that enhance productivity or automate workflows. Experience with ServiceNow or similar ITSM platforms at administrative level. Exposure to Teams Admin Center, Cisco Control Hub, Pexip, Vyopta, or Appspace. Experience with Crestron programming, Dante audio, Sennheiser audio systems, and digital audio mixing boards. Trained and capable if acting as A.1, TD, Camera operation. Hardware & Peripherals (Expert): Laptops, desktops, mobile devices, printers, scanners, A/V equipment (DSPs, codecs, control systems), conference room. *nix operating system administration skills/experience. HTML, CSS, and JavaScript literacy. Relevant advanced certifications: CTS (Certified Technology Specialist) or CTS-D/CTS-I CCNA (Cisco Certified Network Associate) or higher ITIL Foundation or ITIL Practitioner Microsoft certifications (Azure, Teams, Modern Desktop Administrator) Cisco certifications (CCNP Collaboration, Webex specialist) EDUCATION Bachelor's degree in Computer Science, Engineering, AV Technology-or equivalent hands-on experience with relevant technical certifications. The hiring range for this position in Burbank, CA is $106,900 to $143,300 per year based on a 40 hour work week. The amount of hours scheduled per week may vary based on business needs. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered. Job Posting Segment: Enterprise Technology Job Posting Primary Business: Services and Platforms Primary Job Posting Category: Executive Technical Support Employment Type: Full time Primary City, State, Region, Postal Code: Burbank, CA, USA Alternate City, State, Region, Postal Code: Date Posted: 2025-11-14

LAFCU's Branch Member Service Representative IV provides excellent service to Members and Non-Members visiting branch/service center locations. Provides information and promotes credit union products and services to build relationships. Processes applications and transaction/service requests in the general areas of establishing/ maintaining accounts (incl. Checking, Savings, Money Market, Holiday, Share Certificates, IRAs, Business Accounts, etc.), loan request (incl. applications, funding and closing), and auxiliary credit union services. This position is a full -time position and reports to the Branch Manager I/II at the employee's assigned branch location. Job Summary & Standards: All MSR 1-3 Functions. Provides exceptional member service while answering questions and accurately opening new business and specialty account relationships (Business Checking, Trust Accounts, Revocable Trust Accounts, Guardianships, Coogan, CUTMA, Powers of Attorney). Handles inquiries and transactions related to deceased account processing. Quotes rates, process, and fund 1st Trust Deed, & Home Equity / HELOC loans. May also provide training for MSR 3 positions. Provides Notary Service Knowledgeable of regulatory guidelines including but not limited to Real Estate such as HMDA. Trouble shoots complex member inquiries related to account discrepancies, balances, etc. Performs other duties as assigned by Leads / Management. May also serve as back-up the Contact Center "Queue 3" as needed. Qualifications & Opportunities: One year to three years of similar or related experience. A high school education or GED. Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. Working knowledge of established teller procedures and policies. Understanding of Credit Union operations. Communicates information and ideas in speaking so others will understand. General office equipment such as calculators, computers, photocopiers, and scanners. Salary: The minimum and maximum base salary range for this position is $25.61 to $37.43 in California. The target starting base hourly rate is between $25.61 to $31.52. This compensation and benefits information is based on Los Angeles Federal Credit Union's good faith estimate as of the date of publication and may be modified in the future. The starting base salary within the range will depend on a variety of factors that may include relevant prior experience and/or education, or skills and expertise. LAFCU is an Equal Opportunity Employer. We are committed to building an inclusive and diverse workforce.

Job Description We are looking for a number of Customer Centre Representatives. You will be working for an industry leader in the BPO space and helping their clients. We are expecting a large number of applicants, so please be patient with us, and will revert as soon as we can. Requirements As part of the day-to-day operations, the associates will be expected to perform the following: Manage customer accounts for their end-to-end service activation. Informing customers about the process scheduling of appointments and service activation Effective and efficient use of all relevant systems to access information and provide relevant solutions for the customer Engage customers by utilizing effective questioning techniques to identify issues Time management and the ability to prioritize workloads to meet targets Meet all productivity and quality performance measures related to the role To be successful you will have: Proven experience working in a fast-paced call center or customer service environments Customer-centric and should be committed to improving customer experience. Possess effective problem-solving skills and have the ability to deliver timely resolution. Ability to work under pressure and handle difficult customers. Ability to communicate effectively with customers, Field Technicians, and Personnel from other parts of the business. Analytical and technical skills (e.g. database, telecommunication systems), technically appropriate communication skills, clear understanding of all processes/work instructions, and an understanding of network and products specific to the role Excellent listening skills, being able to listen effectively and understand customers' issues. Benefits About Us We specialize in Digital, ERP, and larger IT Services. We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic, and flexible solutions will help you source the IT Expertise you need. If you are looking for new opportunities, send your profile at *******************************. Also follow our LinkedIn page for new job opportunities and more. Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We encourage applications from a diverse array of backgrounds, including individuals of various ethnicities, cultures, and linguistic backgrounds, as well as those with disabilities.

Job Description The Organization North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults. Department - Community Services Supervision Receives general supervision from the Community Services Supervisor. Scope Position will perform a variety of functions that supports service providers in continually improving service levels through consultation on related regulation, best practices, program monitoring, problem identification and exploration, complaint investigation, and providing group and individual training. EXAMPLES OF DUTIES: (These are examples of the types of duties that may be performed. Additional duties may be added.) Serves as a “Quality Assurance Liaison” to designated service providers and monitors those services for compliance with program designs, consumer satisfaction, effectiveness in delivering intended outcomes, and compliance with regulatory and/or statutory requirements. Act as subject matter expert and provide support and technical assistance to regional center staff and service providers about performance measures. Manages the receipt, tracking, investigation, and resolution process for Whistleblower Complaints involving service providers. Writes detailed reports of evaluation findings, advises service providers on implementing corrective actions, and follow-up on implementation. Collaborates with other Community Services Specialists such as Quality Assurance (QA) and Resource Developer (RD) as needed for investigations, monitoring, follow-up activities and reporting. Represents the agency in transactions with Community Care & Health Care Licensing, the Department of Developmental Services, community agencies, and regulatory agencies. Internal liaison to Contract Administration and external liaison to Department of Developmental Services (DDS) for Service Provider Investigations and outcomes. Monitor and maintain Whistleblower Complaints and Audit Reports. Participate in the implementation of the Service Provider Quality Incentive Program, maintain records, and develop reports on the effectiveness of the outcome measures as established by DDS and NLACRC. Prepare information material and provide trainings to Service Providers as needed per identified trends, and for new initiatives related to the Quality Incentive program and other related areas. Employment Standards Any combination equivalent to or likely to provide the required knowledge and skills is qualifying. A typical way to obtain the knowledge and skills would be: A Bachelor's degree in a related field and four years of related experience; or a Bachelor's degree and five years of related regional center experience. A Master's degree in a related subject may be substituted for two years of experience. Reliable transportation, valid CDL and acceptable driving record (or acceptable substitute) required. Skills and Abilities Understanding of family systems and appreciation for person-centered planning and thinking; empowering individuals to achieve their goals. Knowledge of intellectual and developmental disabilities, good organizational skills, demonstrated ability to work independently and cooperatively as a part of an interdisciplinary team, excellent verbal and written communication skills, and proficiency with MS Word and MS Outlook. Knowledge: Developmental or related disabilities, social service provision. Skills: Customer service, relationship building experience, and an understanding of regional center services and community resources. Must work successfully with people from a variety of cultures and backgrounds. Ability to understand and apply regulatory and statutory information during reviews or investigation. Decision making, collaborative problem resolution, comprehending and communicating complex information, written and verbal communication. Ability to develop and facilitate trainings. Ability to remain objective while conducting investigation. Education/Experience: Bachelor's Degree in social work, psychology, or a closely related field from a four-year college or university and with related experience. Essential Requirements Service coordination is a community-based position that requires meeting with individuals served and their families in their homes, in the community, or in our office location. Must be comfortable working with a high degree of independence. Frequent telephone, virtual, and out-of-office meetings required. Valid California Driver's License and reliable and transportation, or acceptable substitute, required. NLACRC Offers an Excellent Benefits Package: We offer employees a variety of health and dental plans. • Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only. We also provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs. • Dental Insurance - NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents. We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents • Pre-Tax Flexible Spending Account for eligible health care expenses • Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses • No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees • No cost Vision plan for employees and eligible dependents • Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees • NLACRC offers two (2) deferred compensation plans - 457 and 403(b) • Participate in the Public Service Loan Forgiveness program • Paid Time Off - Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness and sabbatical time • Holidays - NLACRC offers 12 paid holidays throughout the year • Most positions are offered a hybrid option ( must be a California Resident ) Professional Development Opportunities & Growth NLACRC values the professional development of staff! Many Consumer Services Coordinators gain experience and enter into Supervisor, Manager or Director positions. Diversity, Equity, and Inclusion At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging. Compensation This position is non-exempt. Regular Salary: $29.49 - $41.66 per hour.

The Member Services Representative - Member Engagement is responsible for receiving incoming calls in a prompt, professional, and polite manner, providing high quality service to California Credit Union members. Responsibilities include assisting members with their accounts, responding to product, operations, and policy inquiries. Resolve account concerns and complaints in an accurate, timely and professional manner, with the highest level of integrity and service. Principal Accountabilities (95%): Provide prompt and accurate information to members regarding accounts, Credit Union products, services, and promotions. Offers and cross-sells Credit Union products and services to meet member needs. Effectively responds to member's questions and/or concerns. Adhere to and follow all procedures including, wire transfers, check orders, ATM & Debit Card processing, lost/stolen cashier's checks, share, and loan accounts. Maintain a working knowledge and understanding of all audit and compliance regulations. Secondary Accountabilities (5%): Performs other duties as assigned. Complies with BSA requirements as commensurate with position. Position Requirement and Qualifications: Abilities: Excellent abilities in communication, time-management, analysis, customer service, judgment, cross-sell, teamwork, planning, and problem-solving. Knowledge, Education, Certifications, Licenses: Strong technical knowledge of all call center service duties, including policies, procedures, member transactions and system applications. General understanding of human resources policies and procedures. College coursework desired. Experience: Two to four years of progressively responsible experience in a call center environment as a lead to gain the knowledge, skills and abilities to handle all aspects of the position. Working Conditions and Physical Demands Work is performed in a general office environment. This position does not require significant physical efforts. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Refer to the Safety & Health Policy found in California Credit Union's Employee Handbook & Resource Guide. EOE Monday-Friday (7:00 a.m.-7:00 p.m.), rotating Saturdays (8:00 a.m.-3:00 p.m.) 40 hours

Appointment Type * Probationary 1 Bargaining Unit * Unit 7 - CSUEU - Clerical and Administrative Support Services 1 Job Search Category/Discipline * Administrative 1 Time Basis * Full Time 1 PTOC Applicant Services Representative Apply now Job no: 542537 Work type: Staff Location: Los Angeles Categories: Unit 7 - CSUEU - Clerical and Administrative Support Services, Administrative, Probationary, Full Time Job No: 542537; 8/26/2024 APPLICANT SERVICE REPRESENTATIVE (2 POSITIONS AVAILABLE) Administrative Support Assistant II Admissions and Recruitment Salary Range: $3,680 - $5,417/Monthly (Budgeted Hiring Salary $3,680) Work Schedule: Full-Time, Monday - Friday, 8:00 a.m. to 5:00 p.m. Occasional evening, or weekend, work may be required; non-exempt classification. Essential Functions: Reporting to the Associate Director of Admissions, the incumbent will become a central figure in our admissions team, to make the college journey smoother and more accessible for our prospective students. The incumbent is responsible for the processing of undergraduate and graduate application documents and responding to admissions related inquiries. The incumbent will conduct applicant follow-up for the online Cal State Apply admission applications and assist with the manual review and entry of paper applications. The incumbent will determine appropriate coding for transcripts and supporting documents and enter (scan and verify) application data into CMS (Content Management System) Student System. The incumbent will update necessary screens/items as appropriate into CMS and follow established entry and imaging procedures for documents, to prepare admission files for the evaluation teams. The incumbent will assist with data resolution and maintenance, student biographical/directory data updates and corrections. The incumbent will review admission appeal and application fee waiver requests. Additionally, the incumbent will respond to inquiries from applicants, current students, staff and campus community, and assist in the training of others. Required Qualifications & Experience: Equivalent to two years of general office experience, which included providing work direction or acting as a lead to lower level staff. The incumbent must have data entry experience. The incumbent must have fundamental writing and presentation skills to effectively communicate standard information. The incumbent must possess the ability to understand standard office procedures; operate office equipment and computer applications; perform basic arithmetic calculations; respond to routine inquiries and explain standard policies and procedures to others; and follow established procedures, maintain a high level of accuracy and maintain cooperative working relationships. The incumbent must have a demonstrated interest and/or ability to work in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the California State University. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University employees who may apply for the position. California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Desired Qualifications: Experience working within a student services-oriented environment. Must be able to work independently and in a high pressure/high volume work environment, with public contact. Be a quick learner, multi-task oriented, and consistently demonstrate a positive attitude, professionalism, student centered philosophy, and teamwork. Closing Date: Review of applications will begin on September 12, 2024, and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A COMPLETED ON-LINE CAL STATE LA EMPLOYMENT APPLICATION IS REQUIRED. RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION. The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017, as a condition of employment. In addition to meeting fully its obligations under federal and state law, California State University, Los Angeles is committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual. To that end, all qualified individuals will receive equal consideration without regard to economic status, race, ethnicity, color, religion, disability, national origin or cultural background, political views, sex or sexual orientation, gender, or other personal characteristics or beliefs. Candidates must demonstrate ability and/or interest in working in a multicultural/multiethnic environment. Certain positions require fingerprinting. The University actively encourages qualified minorities, women and persons with a disability to apply. Upon request, reasonable accommodation will be provided to individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause an undue hardship. We are an Equal Opportunity/Title IX Employer. To obtain employment information for the impaired call: TDD Line ************** 24-hour Dial-A-Job Line ************** Advertised: Aug 29 2024 Pacific Daylight Time Applications close:

Water Engineering is currently seeking a reliable, self-motivated, and conscientious person to fill the position of Water Treatment Technical Service Representative. The role entails collection and analysis of water samples, adjusting chemical feed rates, onsite troubleshooting and maintenance of chemical inventory. Work Location: On the road with access to warehouse - Build your own schedule! Education: High school or equivalent Job Type: Full-time Pay: $22.00 - $27.00 per hour Expected hours: 40 per week Benefits: Flexible schedule Paid Time Off Sick Time Holiday Pay 401(k) Medical Insurance Dental Insurance Vision insurance Company vehicle or vehicle allowance Company gas card Company paid travel - flights, hotels, rental cars Company phone & laptop PPE Test kit & equipment Schedule: Monday to Friday; with some weekends as needed Experience: Computer skills: 4 years (Required) Industrial Water Treatment: 2 years Willingness to travel: 25% (Required) Work Location: On the road The successful candidate will be responsible for: Customer site service visits to review the stability of the water systems, operation of water treatment equipment and inventory of water treatment chemicals. Completion of monthly service plans as per client contracts. Performing analytical tests to determine the adequacy of chemical dosing and stability of the water system. Completion of service reports and daily entry into database. Delivery of chemical stock and management of inventory levels Demonstrating proficiency in performing all test and calibration routines required, as well as procedures for on-site services and web site account management. Training is provided. Determining onsite support, equipment, parts and training for customer team support in the operation and preventative maintenance of all related equipment/instrumentation. Troubleshooting hardware and software problems for customers on-site at customer locations. Resolving issues by repairing and/or calibrating instruments in accordance with designated O&M manuals. Proactively reaching out and coordinating with the Account Management team to optimize applications or resolve service calls issues in a timely manner. Keeping up to date with all Technical and Operational skills pertaining to this position, including all applicable safety procedures while meeting end customer requirements and expectations. Demonstrating a safety mindset in actions and performance. Demonstrating safe driving habits Adhering to a service route schedule Preferred qualifications: Technical degree/diploma in Electrical, Electronic Technology, Instrumentation or Engineering or other technical discipline is preferred but not required. Minimum of 2 years of experience in water treatment, plant operations, maintenance, plumbing, electronics OR 2 years of relevant training (college, military, technical/vocational school) Mechanical aptitude Basic computer skills Strong ability to troubleshoot and resolve issues Clear, concise, and professional communication with customer and Water Engineering personnel, verbally and in writing. Ability to work in multiple environments, indoor/outdoor in variety of industries General knowledge of electrical equipment, basic plumbing and safety. Ability to learn applicable company procedures within a reasonable time from start of employment. Willing to travel daily within a 3 hr radius. Self-motivated, ability to operate with minimal oversight. Strong verbal and written communication skills. Familiarity of digital communications including Netsuite Ability to communicate effectively and contribute to team projects in a sales environment via strong technical support. Understanding of Water Treatment processes, controls and programming, and chemical applications Ability to make good business decisions based on risk reward analysis and Water Engineering's business objectives We offer competitive compensation and benefits working in a dynamic environment with challenging projects. We provide a support staff and training to ensure your success. We realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We are willing to train the right person on the specifics of water treatment. If you are a quick learner and enjoy problem-solving, water treatment offers a fluid opportunity for interesting work on a daily basis. We're an organization that champions diversity and inclusion at every level and are proud to be an equal opportunity workplace!

Job Description Associate\'s degree in business or equivalent combination of education, training and experience. Typically possesses three to five years experience resolving problems for customers and answering customer questions regarding Company programs, policies, and procedures. Demonstrated ability to tactfully resolve moderately complex issues. Under limited supervision, processes incoming orders. Receives, evaluates, and answers customer inquiries (phone or correspondence) of a moderately complex nature. Tasks require some judgment. Typically requires a high school education or equivalent and three to five years experience. Normally reports to the Customer Service Supervisor. (Add software requirements) Excellent organizational skills, high attention to detail and exceptional customer services skills required. Day-to-Day Responsibilities/Workload Responsible for clearing payment exceptions pertaining to the electronic payment channels: Electronic Funds Transfer; Authorized Payment Agencies; Direct Payment; Electronic Data Interchange; Quick Check; Credit/Debit Card; and .com. Helps to resolve payment inquiries received by customers directly and through system generated orders. Utilizes internal and external tools designed towards researching payments and determining their intended destination. Works with s banking relationships and vendors to return unidentified payments to the originator when necessary. Completes a daily reconciliation between SAP-ISU and the General Ledger using Bank deposit data to validate accurate financial reporting. Issues customer refund drafts for lost, stolen, or uncashed refunds. Works to process fraud documents with the appropriate internal groups. Required Skills/Attributes Three (3) years of experience in customer service and resolving customer inquiries. Ability to change course when an urgent matter arises. Good Written, Verbal and Communication Skills Ability to communicate complex issues well both in writing and verbally Desired Skills/Attributes Experience with SAP applications Experience with the payment processes and/or banking knowledge. Ability to apply logic to a scenario and pull upon previous occurrences Education Requirement A. High School Diploma or Equivalent

Job Description*In order to be considered as a candidate for this position, it is required you complete the 2nd step application. Upon clicking "Submit Application", you will be directed to this 2nd step"* The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Member Services Representative Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. New member sign-up. Take prospective members on tours. Facilitate needed updates to members accounts. Assist in maintaining the neatness and cleanliness of the club. Cleaning and sanitizing of all exercise equipment and Black Card spa amenities. Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule. Perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns. Member Services Representative Qualifications/Requirements Customer service background preferred. Must be 18 years of age or older. Basic computer proficiency. A passion for fitness and health. Upbeat and positive attitude! Punctuality and reliability is a must. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations. Strong listener with the ability to empathize and problem solve. Demonstrate diplomacy in all interactions while using appropriate behavior and language. High School diploma/GED equivalent preferred. Member Services Representative Physical Demands Continual standing and walking during shift. Continual talking in person or on the phone during shift. Must be able to occasionally lift up to 50 lbs. Will encounter toxic chemicals during shift. Moving self in different positions, including bending, climbing, balancing, kneeling, crouching, and twisting, to accomplish tasks. Why Join Planet Fitness? Philosophy We are here to provide a unique environment in which anyone, and we mean anyone, can be comfortable. A diverse, Judgement Free Zone where a lasting, active lifestyle can be built. Our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. We seek to perfect this safe, energetic environment, where everyone feels accepted and respected. We as employees take pride in the fact that we are a non-intimidating, welcoming gym. Unlike most traditional gyms, Planet Fitness does NOT cater towards bodybuilders or power lifters,but is instead focused on general fitness. We strive to provide a comfortable atmosphere for EVERYONE in what we call the Judgement Free Zone (JFZ). Mission Statement At PF Supreme, weve worked hard to become one of the largest franchisee groups in Planet Fitness, the most recognizable name in the fitness industry. We strive to create a fun and respectful environment, where our team of motivated individuals can learn and grow just as quickly as our organization. Our purpose is to continuously expand the Planet Fitness brand, better the lives of our team with fulfilling career, and truly deliver the Judgement Free experience to our members. We believe by being passionate in our work and fearless in our approach, that our potential has no limits. Job Benefits include Free Black Card gym membership. Day, evening, or overnight shifts. Career growth opportunities. Discounts on merchandise sold at the club. Benefits including: medical, 401k, and supplemental insurance. Discounts on movie tickets, theme parks, hotels, attractions, and much more.

Job Description Starting salaries are set in accordance with our compensation plan, which considers multiple individual and organizational factors, including internal equity. To uphold pay equity in alignment with the compensation plan, starting salary ranges are not negotiable. Before applying, please ensure that the compensation for this position meets your needs. Our Mission To promote the well-being of the underserved by providing access to high-quality healthcare for all, regardless of ability to pay. Our services, activities and governance reflect the Islamic values and moral principles which inspired our founders. These include the core values which are universally shared and revered by society at large: Service, Compassion, Human Dignity, Social Justice, and Ethical Conduct. Working at UMMA UMMA is looking for passionate and mission-driven Staff who look to make an impact on the lives of our patients and the members of our community. These roles include Physicians and Medical Staff, Behavioral Health Staff, Administration, and more! For more information on the services we provide, Click Here Benefits and Compensation UMMA offers a competitive compensation and benefits package with comprehensive and cost-effective medical plans. Benefits package includes Medical, Dental, Vision, AD&D and Supplemental Life Insurance, Employee Assistance Program Tuition Reimbursement, loan repayment opportunities, 403(b) savings plan, employee discounts, extended lunch on Fridays, and more! Our compensation plan also includes Paid Holidays, Paid Time Off (accruals begin on the first day of hire), Employee Recognition, and more!! SUMMARY The Member Services Representative is responsible for providing overall exceptional customer service for all new, current and future patients with health care insurance enrollment, post-enrollment and retention activities. The Member Services Representative will work closely with department leads to ensure a positive full cycle patient experience, including setting up patient appointments, conducting follow up calls on patient experience accordingly and provide linkage to community resources as needed. ESSENTIAL DUTIES Enrollment assistance for public insurance programs. Manage client enrollment and follow up as needed. Listen, identify, and recommend resources and services to help meet patient needs. Provide individuals with information on UMMA's services and help promote wellness and healthy behaviors. Demonstrates commitment to best customer service practices. Able to multi-task on various applications and client needs simultaneously. Submit monthly report of enrollment activities and other reports as assigned. Other duties as assigned by department leads. QUALIFICATIONS/ POSITION REQUIREMENTS These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this job. Individual abilities may result in some deviation from these guidelines. · Successful completion and acceptable results of post offer physical examination, drug screening, and criminal background check Healthcare Personnel Requirements for vaccinations and preventative testing: Hep B, Influenza, MMR, TDAP, and TB EXPERIENCE / KNOWLEDGE: To perform effectively in this position, the incumbent must have: Minimum 3 years experience in similar role Demonstrates high attention to detail Commitment to providing exceptional Customer Service Certified Enrollment Counselor Experience with, knowledge of, multi-ethnic and underserved communities. Bi-lingual, Spanish written and speech required Good oral/written communication, interpersonal A demonstrated ability to maintain confidentiality Proficiency in mathematics and analytical comprehension Proficiency in Microsoft Word, Excel, Outlook and Access EDUCATION: High School or equivalent PHYSICAL ACTIVITY While performing this work, the incumbent: Will spend substantial time standing, sitting, speaking and listening Must regularly lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds Is expected to travel via personal vehicle throughout the community on a frequent basis Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. EQUIPMENT & SOFTWARE OPERATION The incumbent in this position may operate any/all of the following equipment: Telephone, cell phone, fax Computer, printer and related equipment Copy machine Audio-visual equipment Personal automobile Computer software may include any or all of the following: Microsoft Office Microsoft Access Design / Publishing software Internet Explorer Donor Software

Los Angeles Police Federal Credit Union has proudly served law enforcement employees and their families since 1936. To enhance the quality of life for the law enforcement community by serving as a trusted partner, we provide rewarding financial solutions through exceptional service. Position Summary We are seeking a Member Experience Representative with a minimum of 1 year of banking experience to join our team to provide a high level of Member service in a fast-paced contact center. This person will answer Member telephone and/or electronic inquiries and provides information and assistance in accordance with credit union policy. This is a hybrid-based position with a minimum of 2 days in the Van Nuys office required and supports all facets of the day-to-day operations and/or projects within the Member Contact Center. This position collaborates with teammates and the broader associate population to support a wide range of projects and initiatives touching our corporate and branch workforce population alike and will be focused on streamlining processes and providing exceptional service to all associates. What You'll Do Maintain close adherence to the defined daily schedule to ensure proper resource coverage. Maintains high level of Member service, etiquette, knowledge and solutions. Promotes advocacy and continually focuses on improvement in Member survey ratings. Assists Members with balance inquiries, statement requests, stop payments, credit and debit card inquiries, transfers, payments and other account-related needs. Assists Members with savings information including IRA and term share certificates, including opening. Assists Members with loan information including all consumer and real estate loan products and rates. Supports credit union technology, educates members of all available delivery channels such as Online and Mobile banking, Bill pay, Zelle, External transfers, GoDep etc. This position is responsible for resolving member inquiries and problems at the first point of contact. Entering details into database system and follows up with members. Maintain a minimal level of errors to ensure a positive customer service experience. Effectively handle member concerns on their own or escalates to his/her supervisor for resolution. Minimum Qualifications High school diploma, GED or equivalent required. Education and Certificates/Licenses 1 to 3 years of similar or related experience required. Required Skills/Abilities Fluent English language skills required. Ability to read, analyze, explain, and interpret complex documents and concepts. Ability to respond effectively to complex and sensitive inquiries or complaints. Personal computer advanced level literacy in various Microsoft 365 applications and the internet. Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation. Physical Demands: These are the general physical demands that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is a hybrid office and remote location-based position involving primarily non-manual labor. Reliable, predictable, on-time attendance is essential, particularly to assure supervisory duties are fulfilled. The associate will spend most of the working time sitting, standing, or walking, including significant time using computers. Position requires repetitive hand movements, the daily ability to focus on several tasks at one time, analyze data and draw conclusions, quickly and accurately perform mathematical computations, analyze, and explain complex information, communicate frequently with others in person, over the phone, via electronic communications, and in group presentations. The associate must occasionally be able to travel among the branches. The position may include occasional lifting of up to 10 lbs. At LAPFCU, we support diversity, and we are an equal opportunity workplace.

Customer Service Rep - Bilingual Korean Temp to Perm Possibility Schedule: Monday - Friday (8 am - 5 pm) ESSENTIAL JOB FUNCTIONS: Documents all communications involving beneficiary and provider contacts. Answer incoming calls from our customers to include but not limited to members, providers, health plans, insurance brokers, and hospitals in accordance with HIPAA guidelines. Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer system. Advises management on issues and opportunities regarding workflows. Coordinates complete resolution of service issues by interfacing with other departments including Eligibility, Benefits, Claims and any other departments internally. Learns required measures of health information regulations. Develops an understanding of the grievance and appeals process available to dissatisfied beneficiaries and providers. EDUCATION/EXPERIENCE: High school graduate or equivalent. 1 year call center/customer service exp in a healthcare setting SKILLS/KNOWLEDGE/ABILITY: Excellent phone etiquette/skills Bilingual Korean Medical terminology Ability to multitask and problem solve in a fast-paced work environment.

←Back to all jobs at YMCA of Glendale Member Engagement Representative General Function: Under the direct supervision of the Associate Membership Director and consistent with the mission of the YMCA, the Member Engagement Representative is responsible for supporting member service related activities and functions in both facilities. In addition to providing excellent service for members, tenants and guests. Know-How: · High school diploma or equivalent required. · 3-5 years of experience in Customer Service and Office Operation. · Knowledge of computers, standard software, word processing, copiers and other standard office equipment necessary for daily efficient office operations. · Current First Aid and CPR certifications * Ability to communicate effectively in English and Armenian preferred Job Details: · Must be attentive to details, be able to work with and meet deadlines, take initiative to develop and provide information and controls necessary for efficient operations. · Must have excellent human relation, written and oral communication skills. · Must be able to multi-task, take initiative in making decisions and solving problems in the areas of assigned responsibilities and in the best interests of executive leadership · Must be able to work independently with little supervision and under pressure while maintaining a positive attitude. · Ability to work efficiently independently with little supervision and as part of a team. · Organizational, time management & Problem/Resolution abilities · Display a personal commitment to program development and quality customer service. · Ability to represent the YMCA in a mature and professional manner. Physical Requirement: · Sight, Hearing and Speaking · Standing, Walking, Stooping, Kneeling, Squatting, Climbing, Sitting · Lifting and carrying a minimum of 50 lbs. · Pulling a minimum of 100 lbs. Principle Activities: Overall: · Maintain exceptional quality standards w/ facility and member/tenants/customer relations including providing prompt and courteous service to members, staff and guests of the YMCA. · Ensure all persons using the facility are active members and program participants to ensure financial strength. · Members, guest and tenants that are flagged and owe a balance must be addressed according to our protocol. · Ensure that all facility policies and procedures are enforced as well as controlling access to facility. · Follow established procedures and execute sound judgement when allowing for exceptions. Uses excellent communication skills during phone calls and to understand prospects needs and creates interest in Y membership. · Specialize in DAXKO computer systems, policy and procedure and facility offerings. · Resolve member/tenant concerns in a professional, courteous and timely manner. · Perform daily quality checks on front area to ensure that it is clean and well stocked with supplies. Provide support to program services with daily operations, including but not limited to the following: program support, problem resolution, registration, receipting, telephone answering to provide support to maintain successful and accurate operations. Knowledge & execution of emergency procedures. Assist Member Experience Director and Associate Membership Director with annual and capital campaign administration. Support and participate in YMCA fair/special events such as health fairs, races, Annual Meeting and others as needed. Administration and Compliance · Complete necessary reporting as it relates to member concerns, request, end of shift and other necessary reports requested by manager. · Attend staff meetings and trainings as required. · Uphold YMCA policies for safety, supervision, mandated reporting and risk management. · Demonstrate the Six Pillars of Character (Trustworthiness, Citizenship, Respect, Responsibility, Caring, and Fairness) as well as the YMCA Core Values of caring, respect, honesty and responsibility in all dealings with members, guests, volunteers and fellow staff. · Demonstrate competencies in and willingness to develop in the Cause Driven Leadership areas of mission advancement, collaboration, operational effectiveness and personal growth. · All other duties and activities as assigned by your supervisor. Effect on End Result: The effectiveness of the incumbent can be measured by: · Mission Delivery · Communication from membership and finance office is courteous, professional, timely and effective to promote consistent and effective membership operations. · Steady growth and retention of overall facility membership. · Maintaining accuracy of program and membership records & other administrative functions as related to membership overall. · Enhancement of staff retention & performance. · Positive attitude and enthusiastic performance of duties. · High morale and satisfaction of fellow staff, volunteers, members and participants. · Quality of program, customer and member service delivery. · Attention to detail and follow through in the execution of all job components in a timely manner. · Effectiveness will also be measured by the extent of which the incumbent is a supportive staff member achieving the overall goals of the YMCA of Glendale. Please visit our careers page to see more job opportunities.

PENNYMAC Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U. S. mortgage loans and the management of investments related to the U. S. mortgage market. At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey. A Typical Day The Litigation Management Specialist II is a critical, high-impact role responsible for the end-to-end management, monitoring, and strategic support of complex servicing-related litigation. This specialist manages a portfolio of high-risk legal matters, including contested foreclosure, title disputes, and mediations, ensuring meticulous case documentation, accurate risk assessment, and timely support for both internal and external legal counsel. This role demands advanced organizational skills, keen analytical abilities, and the capacity to act as a corporate representative in legal proceedings. The Litigation Management Specialist II will: Case Ownership: Independently manage and track a high-volume portfolio of litigated files pertaining to real property law. , Associates maintain a comprehensive electronic case file for each matter Risk Mitigation: Analyze and research the legal pleadings, evaluate attorney findings, and utilize servicing system data to proactively assess litigation risk and potential financial exposure for the organization Strategy & Counsel Support: Collaborate directly with in-house and outside counsel to formulate litigation strategies, draft responses to lawsuits, monitor case progress, and provide strategic research for pre-litigation customer disputes Corporate Representation: Serve as the company's designated corporate representative at critical legal proceedings, including mediations, settlement conferences, depositions, and trials, to present and defend the company's position Document Production: Efficiently retrieve and provide loan-level documentation and data from servicing systems to outside counsel and business partners to support discovery and defense Executive Reporting: Organize, research, and deliver high-level, professional presentations on escalated cases, strategy, and risk to upper management, ensuring leadership is consistently informed Financial Administration: Oversee the accurate processing and timely payment of outside counsel invoices Department Support & Development - Policy and Procedure writing, Job Aid development and business contact support Process Improvement: Assist in the development, writing, and formalization of department policies and procedures to enhance litigation support operations Mentorship & Training: Provide guidance and training to other specialists on complex litigation procedures and best practices, as needed What You'll Bring Four-year degree and/or Paralegal Certificate with a minimum of 5 years mortgage servicing experience with understanding of GSE/insurer servicing guidelines Proven knowledge of: legal processes, civil rules of procedure, and the ability to decipher complex legal pleadings and allegations, particularly in the context of mortgage servicing and real property Demonstrated proficiency with mortgage servicing platforms and proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint) Expert Analytical Skills: Exceptional ability to analyze mortgage industry documents, calculate timeframes, and accurately evaluate potential costs and losses Advanced Communication: Superior professional, organizational, written, and verbal communication skills, with proven ability to present complex material to all levels of management Autonomy & Organization: Highly advanced organizational skills with a proven capacity to work independently, manage multiple priorities, and meet critical deadlines Teamwork: Ability to collaborate effectively with both internal legal teams and external partners Demonstrated research skills Why You Should Join As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do. Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported. Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include: Comprehensive Medical, Dental, and Vision Paid Time Off Programs including vacation, holidays, illness, and parental leave Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations) Retirement benefits, life insurance, 401k match, and tuition reimbursement Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships To learn more about our benefits visit: ********************* page. link/benefits For residents with state required benefit information, additional information can be found at: ************ pennymac. com/additional-benefits-information Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below: Lower in range - Building skills and experience in the role Mid-range - Experience and skills align with proficiency in the role Higher in range - Experience and skills add value above typical requirements of the role Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance. Salary $45,000 - $66,000 Work Model OFFICE