Entry Level Customer Service Representative- Merrimack, NH
Member service representative job in Merrimack, NH
The Role Join our team of Entry Level Customer Service Representatives, also known as Customer Relationship Advocates (CRA). This first-of-its-kind experience supercharges your early career growth at Fidelity with personalized support, skill development and training. In this role, you are a licensed professional providing outstanding customer service while answering inbound phone calls and supporting Fidelity's valued clients. You will develop skills to assist with a broad range of client needs, including trade requests, money movement, online support and so much more!
What to expectโฆ
As a new CRA, you'll learn about the financial services industry, apply new concepts, develop, and practice new skills, and push yourself to accomplish new goals through three major milestones:
1. Licensing Preparation
In the first months, you'll prepare to become a FINRA (Registered Representative by studying for and obtaining your SIE , Series 7, and 63 licenses, all fully sponsored by Fidelity. This includes paid study time and access to valuable resources like licensing coaches and workshops. While these exams can be challenging, rest assured that we're here to support you every step of the way! (Learn More)
2. Skill Development
In the following months, you'll handle more complex customer calls while dedicating time each week to connect with your team, meet with your leader, and expand your network.
3. Proficiency
As you gain confidence and proficiency in serving customers, you'll explore new career paths through job shadowing and our career center.
The Expertise and Skills You Bring
Aptitude and dedication to complete the FINRA SIE , Series 7 Top Off and Series 63 exams through our industry-leading licensing program.
Enthusiasm for continuous learning and dedication to studying and applying new concepts, learning quickly, and retaining information to assist with decision-making.
A passion for connection and desire to establish rapport with customers by facilitating meaningful conversations that are resolution-oriented and efficient.
Ability to handle different types of situations, emotions and conversations driving towards suitable resolutions.
A desire for growth and a mindset that generates long term success through adaptability and personal accountability.
Exceptional critical and analytical problem-solving skills and a demonstrated ability to interpret a scenario, leverage resources and find an appropriate resolution.
Comfortable learning new technology or proprietary platforms and confident navigating multiple systems simultaneously.
Note: Fidelity is not providing immigration sponsorship for this position
The Team
Our Greatest Asset is Our People
We are committed to building a diverse workforce, enduring a culture of belonging, and creating more inclusive experiences for our associates, customers, and our community.
Our benefit programs are crafted to help you and your loved ones strike the perfect balance. Here are a few featured benefits (not all benefits are listed): Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, 401(K) 7% match, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Time off, Commuter Benefit Program, Backup Dependent Care, Charitable match, Concierge Services, and Wellness Program. (Learn More)
Certifications:Series 07 - FINRA, Series 63 - FINRACategory:Customer Service, Sales
Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.
Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Entry Level Customer Service Representative- Smithfield, RI
Member service representative job in Smithfield, RI
The Role Join our team of Entry Level Customer Service Representatives, also known as Customer Relationship Advocates (CRA). This first-of-its-kind experience supercharges your early career growth at Fidelity with personalized support, skill development and training. In this role, you are a licensed professional providing outstanding customer service while answering inbound phone calls and supporting Fidelity's valued clients. You will develop skills to assist with a broad range of client needs, including trade requests, money movement, online support and so much more!
What to expectโฆ
As a new CRA, you'll learn about the financial services industry, apply new concepts, develop, and practice new skills, and push yourself to accomplish new goals through three major milestones:
1. Licensing Preparation
In the first months, you'll prepare to become a FINRA (Registered Representative by studying for and obtaining your SIE , Series 7, and 63 licenses, all fully sponsored by Fidelity. This includes paid study time and access to valuable resources like licensing coaches and workshops. While these exams can be challenging, rest assured that we're here to support you every step of the way! (Learn More)
2. Skill Development
In the following months, you'll handle more complex customer calls while dedicating time each week to connect with your team, meet with your leader, and expand your network.
3. Proficiency
As you gain confidence and proficiency in serving customers, you'll explore new career paths through job shadowing and our career center.
The Expertise and Skills You Bring
Aptitude and dedication to complete the FINRA SIE , Series 7 Top Off and Series 63 exams through our industry-leading licensing program.
Enthusiasm for continuous learning and dedication to studying and applying new concepts, learning quickly, and retaining information to assist with decision-making.
A passion for connection and desire to establish rapport with customers by facilitating meaningful conversations that are resolution-oriented and efficient.
Ability to handle different types of situations, emotions and conversations driving towards suitable resolutions.
A desire for growth and a mindset that generates long term success through adaptability and personal accountability.
Exceptional critical and analytical problem-solving skills and a demonstrated ability to interpret a scenario, leverage resources and find an appropriate resolution.
Comfortable learning new technology or proprietary platforms and confident navigating multiple systems simultaneously.
Note: Fidelity is not providing immigration sponsorship for this position
The Team
Our Greatest Asset is Our People
We are committed to building a diverse workforce, enduring a culture of belonging, and creating more inclusive experiences for our associates, customers, and our community.
Our benefit programs are crafted to help you and your loved ones strike the perfect balance. Here are a few featured benefits (not all benefits are listed): Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, 401(K) 7% match, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Time off, Commuter Benefit Program, Backup Dependent Care, Charitable match, Concierge Services, and Wellness Program. (Learn More)
Certifications:Series 07 - FINRA, Series 63 - FINRACategory:Customer Service, Sales
Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.
Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Customer Service Representative
Member service representative job in Marlborough, MA
Qualifications:
Must have SAP experience and be able to work with Microsoft office systems.
Must have background knowledge of inventory process, have some experience with chemical distribution, and detailed order entry and shipping.
We expect that this candidate has customer service skills within the chemical industry, be organized, able to multitask, and be people oriented.
This person should have great communication skills, as they will be communicating with all levels of colleagues, and multiple departments within our company.
We request this person to have moderate domestic order knowledge, including Inco Terms, and experience with the overall concept of the exporting process.
This candidate should also have knowledge of overall shipping, chemical distribution, and supply chain knowledge.
In addition, we would prefer this person to be able to contribute in a corporate setting.
Senior Customer Service Representative
Member service representative job in Northborough, MA
Are you looking for a meaningful career opportunity with an organization that values your goals, efforts, and dedication? We'd love for you to join our team at The Hope Group! The Hope Group, a SunSource company, offers access to a wide variety of career opportunities and strives to recognize and reward our associates for their hard work and commitment. If you have a desire to learn in a dynamic team environment that champions personal growth and development, we want to hear from you!
We are currently seeking a Sr. Customer Service Representative in Northborough, MA.
The Sr. Customer Service Representative performs a variety of customer servicing, order editing, pricing, writing, data entry, and other similar duties pertaining to Hope Group products. This position requires extensive specialized knowledge of product application characteristics.
What You'll Do:
Receive and review inquiries and orders to ensure correct identification of parts or units required
Price products following established practices from available records or in conjunction with supervisor and refer to factory for identification of products or units provided by the factory
Specialize in one or more product areas and assist customers with product selection
Enter orders or inquiries into computer terminal including all pertinent data, obtain negotiated pricing, delivery, or other details from available sources and finalize order with customer, and maintain computer pricing as needed
Collaborate with supervisor on complex or major order situations to prepare pricing/quotations and check, edit, write, and process customer orders against quotations
Receive and investigate customer inquiries and complaints regarding deliveries, price, credit, or other matters, and supply information, initiate action, and resolve within established practices (refer policy matters to supervisor)
Source non-stock items with suppliers based on negotiated price/delivery, initiate purchase of required items, maintain collection of current vendor catalogs, and connect with vendors to acquire technical information
Assist in training inside account managers on job performance involving new or unusual situations
Why You'll Love Working for Us:
Medical, dental, vision, and life insurance
Short & long term disability
401(k) with company match
PTO and paid holidays
Tuition Reimbursement
Employee Assistance Plan
What We Need from You:
2 years of experience in customer service within a manufacturing/distribution environment or 3 years of auto parts sales experience
Microsoft Office Suite intermediate skills
2-year fluid power associates degree and certification desired, but not required
Fluid power experience is a plus
Organized and able to coordinate with functional groups
Strong communication skills
We are an Equal Employment Opportunity Employer M/F/V/D
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.
WE PARTICIPATE IN E-VERIFY PROGRAM
********************
Customer Service Delivery Advocate
Member service representative job in Franklin Town, MA
We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500!
Whether it's delivering happiness to customers on the driveway or getting involved in the local community, our Customer Advocates are leading the charge in reintroducing happiness into the car-buying process. Ready to join the 'Hauler-Life'?
Shift Requirement: The hours for this position are from 11am - 9pm. We ask that team members be available to work 7 days a week. Days off will rotate between weekdays and weekend days.
Working Location: Norfolk, MA 02056
Unlock Your Earning Potential!
We offer a competitive starting hourly rate of $22/hr with significant growth opportunities based on performance. You can boost your earnings within a short timeframe:
Pay Range: $22-$24 hourly
Starting Pay: $22/hr
At 3 Months: $22.50/hr
At 6 Months: $23/hr
In your first year, you can progress from $22/hr to $24/hr through our performance-based Careers Not Jobs program, which provides four merit opportunities annually. As part of this program, eligible team members can enjoy an additional $0.50 increase in their pay every 90 days.
And that's not all! Market Operations may offer other performance-based incentive programs specific to your location, potentially unlocking even greater earnings.
Benefits + Perks:
We continually invest in our team members' success because when our team members grow, we grow. Here is how we invest in you:
Compensation: Competitive, Performance-Based Compensation PLUS 401(k) with Carvana match, opportunity for overtime during busy seasons
Fast Track Advancement Opportunities: Stellar performers achieve higher pay rates sooner based on performance. Hard work and stellar performance won't go unnoticed.
Health & Wellness: 100% Company Paid Healthcare Premiums plus Dental + Vision benefits. Wellness program to support mental, physical and financial health. We know pets are family too! Benefit from our pet care savings program to keep your furry friends healthy and happy.
Time Off & Work-Life Balance: Generous paid time off (13 days for the first year, increases to 20 days thereafter)
Education Support: We support you depending on where you are at in your education journey - if you are looking to pursue a bachelor's degree, we offer tuition reimbursement. And if you already have your bachelors degree we have a student loan repayment program!
Equity: Carvana Shares is something that we grant to our team members on an annual basis where you get to be an 'owner' in the company. We also offer an Employee Stock Purchase Plan discount!
Professional Development: Extensive internal growth and professional development opportunities
And more!
About the Role:
We're looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to:
Deliver vehicles straight to customers' doors with our custom car haulers (don't worry - a commercial license is not required to drive the hauler and you will receive ample training)
Frequently load/unload vehicles onto the hauler (this part does require getting physical!) and regularly inspect the car-hauler to make sure the vehicle maintains safe to drive
Complete customer paperwork and include thorough notes in our customer tracking system
Consistently drive safe and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy.
* Candidates must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (process sponsored by Carvana). This process may involve satisfying state-specific requirements. For further details, candidates can review their local state notary requirements here: State Notary Requirements .
* Candidates must be able to satisfy state-specific requirements related to access DMV/title and registration systems.
* Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeur's license or any other state specialty license within the first two weeks of employment (process sponsored by Carvana).
* California employees must obtain a Vehicle Verifier license within the first 90 days of employment (Process sponsored by Carvana).
General qualifications and requirements
Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat) .
Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours)
Must be able to read, write, speak and understand English
Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat
Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs.
Frequent driving requires excellent visual acuity and manual dexterity. Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions
Legal stuff
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
All applicants must pass a drug test and obtain a DOT Medical Card. This roles is not eligible for visa sponsorship. Must be at least 21 years of age and possess a valid driver's license. Must be able to read, write, speak, and understand English."
Restaurant Team Member
Member service representative job in Hooksett, NH
CULTIVATE A BETTER WORLD
Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.
THE OPPORTUNITY
At Chipotle, we've created a better place to eat and work. Many employees start just expecting a paycheck but end up with a rewarding career. We provide exceptional training and a clear career path - over 80% of our managers were promoted from Crew. We prepare real food by hand every day in our restaurants. No freezers, microwaves or can openers to be found. We'll provide the training you need to feel confident working at any station - grill, cashier, prep, salsa and expo. We take pride in our exceptional customer service and it's up to each of our team members to create the friendly atmosphere that our customers expect and enjoy. So, whether you have experience as a dishwasher, cashier, server, host, bartender, cook, prep cook or no experience at all, we're always looking for passionate and enthusiastic people to join our team. If this sounds like something you'd like to be a part of, we'd love to meet you! See more details below and apply today.
WHAT'S IN IT FOR YOU
Tuition assistance (100% coverage for select degrees or up to $5,250/year)
Free food (yes, really FREE)
Medical, dental, and vision insurance
Digital Tips
Paid time off
Holiday closures
Competitive compensation
Full and part-time opportunities
Opportunities for advancement (80% of managers started as Crew)
WHAT YOU'LL BRING TO THE TABLE
A friendly, enthusiastic attitude
Passion for helping and serving others (both customers and team members)
Desire to learn how to cook (a lot)
Be at least 16 years old
Ability to communicate in the primary language(s) of the work location
WHO WE ARE
Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit *****************
Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people-first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply.
Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact
...@chipotle.com
if you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non-accommodations related requests.
Auto Customer Service Reps
Member service representative job in Norton, MA
117 W Main St., Norton, MA 02766
Automotive Technicians, All Skill LevelsSign-on Bonus after 90 days! Up to $50 per hour! Competitive Salary! Guaranteed 40+ hours per week!No Weekends! Off at 5:00pm, Monday - Friday!
High Tech Automotive in Norton, MA is family-owned and a GREAT place to have a rewarding career! We perform domestic and foreign vehicle repairs and maintenance using the latest technology available. We are booming with business and seeking Automotive Technicians, with all skill levels (Master, Certified, A, B, C, Lube, and Apprentice) to diagnose auto problems and perform repairs and maintenance according to experience, skills and certifications. Enjoy being off at 5:00pm, Monday - Friday, and off every weekend!
Give us ONE interview to see how we ensure your financial success! Apply now and drive your career forward with this great opportunity!
Responsibilities - Automotive Technicians, All Skill Levels:
Diagnose problems and perform auto maintenance and repairs according to experience, skills and certifications
Keep shop area neat and clean and account for tools
Qualifications - Automotive Technicians, All Skill Levels:
Automotive technicians with ALL Skill Levels should apply!
A passion for auto mechanics and collaborative team participant
Energetic with a good work ethic and communication skills
Valid driver's license and insurance
High school diploma
Full-time Benefits:
Sign-on Bonus after 90 days based on experience!
Up to $50 per hour based on experience and work ethic
Competitive salary
No weekends!
Off at 5:00pm, Monday - Friday!
Guaranteed 40+ hours per week
Referral bonuses
Health, dental and vision insurance
Paid vacation and holidays
Family-owned
Employee discounts
Career growth
And more!
RequiredPreferredJob Industries
Customer Service
Customer Support Representative
Member service representative job in Portsmouth, NH
The Customer Support Representative serves as a primary point of contact for members of the IAPP by answering customer inquiries via email and phone, as well as initiating membership renewal and/or inquiry follow-up calls or correspondence to customers and members as needed.
Essential Duties and Responsibilities
Ensure customer service excellence and consistency
Assist Membership & Customer Support team with administrative tasks
Respond to membership inquiries by phone and email utilizing knowledge of various the IAPP membership levels, membership benefits, products, events, and professional certifications
Comprehension of/proficiency in other technologies as relates to answering member and customer inquiries, and updating customer information as necessary
May be asked to serve as a specialist in a particular product line of the IAPP
Additional Duties
Additional duties as assigned
Minimum Qualifications
Education and/or Experience
High school diploma or GED; and up to one year related experience and/or training; or equivalent combination of education and experience.
Proficient in Microsoft Office suite
English fluency required
Work Environment
At the IAPP, we value in-person connections fueled by fun, excellence, and communication. To align with this value, we have a hybrid work environment that allows for two remote days and three days in our Portsmouth, NH office.
About the IAPP
The IAPP is the largest and most comprehensive global information privacy community and resource. Founded in 2000, the IAPP is a not-for-profit organization that helps define, promote and improve the privacy profession. More information about the IAPP is available at iapp.org.
What We Offer
Working at the IAPP is an opportunity like no other. In addition to a competitive compensation package including base salary, bonus and a full range of benefits, the IAPP offers a creative, supportive and flexible environment. Other perks include casual dress, a dog-friendly office, summer hours, and sabbaticals after seven years of service. We work in a โget-stuff-doneโ culture that values respect, personal and professional growth, and an entrepreneurial attitude. We have been named to
Business NH Magazine
's Hall of Fame for โBest Small Companies to Work for in NH.โ
Want to be part of our dynamic and rapidly growing organization? View more information about all of our open positions on our website: iapp.org/careers.
Customer Support Representative (Part Time)
Member service representative job in Methuen Town, MA
Established in 1980, the Greater Lawrence Family Health Center (GLFHC) is a multi-site mission-driven non-profit organization employing over 700 staff whose primary focus is providing the highest quality patient care to residents throughout the Merrimack Valley. Nationally recognized as a leader in community medicine (family practice, pediatrics, internal medicine, and geriatrics), GLFHC has clinical sites throughout the service area and is the sponsoring organization for the Lawrence Family Medicine Residency program.
GLFHC is currently seeking a bilingual (English/Spanish) Customer Support Center Representative. Customer Support Center Representatives perform all functions necessary to ensure calls are handled efficiently and professionally promoting overall patient satisfaction.
* Promptly answers all incoming calls in a polite and professional manner.
* Directs calls to the appropriate departments.
* Schedules appointments and reviews appointment details, date, time, location, and clinician.
* Keeps demographic information updated and accurate.
* Communicates PCP change requests or transfer care/location requests.
* Sends late arrival notices and follows cancellation and rescheduling procedures.
* Assists with on-boarding, training, quality assurance and employee engagement.
Qualifications
* Bilingual, Spanish and English.
* High School diploma or GED certificate.
* Computer knowledge.
* Excellent communication skills.
* Excellent customer service skills.
GLFHC offers a great working environment, comprehensive benefit package, growth opportunities and tuition reimbursement
Branch Member Service Representative I (Part-time)
Member service representative job in Hudson, MA
Job Title: Branch Member Service Representative I (Part-time)
Department: Hudson Branch
Department Location: Hudson, MA
Reports to: Branch Manager
Career Stream: Individual Contributor
Classification: On-Site
Exemption: Non-Exempt
Pay Grade: 6
Pay Grade Range: $19.66 - $24.58
Actual compensation offered may vary from the posted pay grade range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer.
Hudson Branch Hours:
Monday - Wednesday, Friday: 8:30 AM - 5:00 PM; Thursday: 8:30 AM - 6:00 PM; Occasional Saturday: 8:30 AM - 1:00 PM in neighboring branch locations
Candidates should be flexible to work a schedule that aligns with branch operational needs.
Position Summary:
Are you passionate about helping others and delivering exceptional customer service? As a Branch Member Service Representative I, you'll be at the forefront of our commitment to our members. Your role will involve building lasting relationships, accurately processing financial transactions, educating members on our products and services, and making referrals that help them achieve their financial goals.
Key Responsibilities:
Accurately process all teller transactions such as deposits, withdrawals, loan payments and check cashing, etc. as well as assist with end of day balancing.
Drive sales through service by developing a positive member experience and focusing on solutions that meet members' needs
Identify and refer members to internal business partners for small business, investments, mortgages, consumer, and insurance services.
Participate in all sales activities to achieve branch goals in product sales, loan and deposit growth, and referrals.
Provide exceptional member service by addressing and resolving inquiries, issues, and complaints promptly.
Lobby lead to ensure a positive member experience.
Qualifications:
High School diploma or equivalent required.
Minimum of one year of cash handling experience.
About Workers Credit Union:
Since 1914, Workers Credit Union has existed to
Improve the Daily Lives of our Members
. We deliver on our core purpose by partnering with our members to help them make their best financial choices and improve their financial wellness. We call this The Workers Way and this is at the center of everything we do. Through our specialized financial counseling, we are pioneering a new member experience through high-touch service and convenient technology. We have grown to over 2.6 Billion in assets and serve over 120,000 members. We are one of the top performing credit unions in Massachusetts with big plans for the future!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Auto-ApplyAuto Customer Service Reps
Member service representative job in North Reading, MA
260 Main Street, North Reading, MA 01864
Automotive Service Technician / Mechanic Hiring All Skill LevelsGenerous Pay Plan + Great Benefits! Earn up to $38 per hour depending on experience!5-day Work Week with Rotating Saturdays! Experience Required
We provide Training where Necessary and will help you get Certified
North Reading Subarus reputation for excellent customer service, automotive expertise, and customer-friendly financing has made us a go-to dealership since our establishment.We have assisted countless drivers in this area in finding their next Subaru vehicle, as well as service their vehicles.
We need to hire Service Technicians / Mechanicsfor our busy shop.If you want to be appreciated for your hard work, look no further! Apply online today!
We are honored to be nationally recognized by Subaru of America, Inc. for our dedication to our customers, our community, and the Subaru Love Promise. The 2024 Subaru Love Promise Customer and Community Commitment Award recognizes elite Subaru retailers who provide an exceptional customer experience at every interaction with Subaru.
We offer:
Generous pay plan!
Earn up to $38 per hour depending on experience!
5-day work week with rotating Saturdays
Medical, Dental and Vision Insurance
401(k) retirement plan
Employee purchase program
Paid Vacation / Sick time
Opportunity for advancement
Responsibilities - Service Technician:
Perform work as outlined on repair order accurately in accordance with dealership and factory standards
Diagnose cause of any malfunction and perform repair
Efficiently repair automotive systems, including engine, transmission, electrical steering, suspension, brakes, air-conditioning, etc., in accordance with dealership standards
Communicate with parts department to obtain needed parts
Examine the vehicle to determine if additional safety or service work is required. Notify service advisor immediately if additional work outlined is not needed or required
Notify service advisor immediately if repairs cannot be completed within the time promised
Document work performed
Keep shop area neat, clean and be able to account for all dealership-owned tools at all times
Must follow all company safety policies and procedures and immediately report any and all accidents to a manager or supervisor
Qualifications/Requirements - Service Technician:
Service Technician experience required - candidates will be experienced in all aspects of maintenance and repair, from simple brake pad replacements to detailed engine overhauls.
Subaru (Import) experience is a plus!
Ability to read and comprehend instructions and information
Must be a team player
Valid driver's license and good driving record
Please upload your resume.Completing the online assessment will grant you priority consideration!
Must be authorized to work in the U.S. without sponsorship and be a current resident.
Must pass pre-employment testing to include background checks, MVR, and drug screening.
We are an Equal Opportunity Employer
.
All qualified applicants considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.
RequiredPreferredJob Industries
Customer Service
Customer Development Representative
Member service representative job in Nashua, NH
At Crown Linen Service, Inc., we're more than a linen company. We're a trusted partner helping businesses look their best and run efficiently every single day. We're seeking a dynamic Customer Development Representative (CDR) to drive revenue growth within our established customer base. This is not an account management role, it's a growth role. You'll be in the field uncovering opportunities, deepening relationships, and expanding Crown Linen's footprint through upselling, cross-selling, and value-based solutions that make a real impact for our customers.
What You'll Do
Sales & Growth Focus
Ride service routes and visit customer sites to uncover untapped opportunities within existing accounts.
Identify and close upsell and cross-sell opportunities for additional products and value-add services.
Develop strategies to grow "share of wallet," increase product placements, item mix, and service usage per account.
Partner with sales and service leadership to develop customized customer-growth plans and closing strategies.
Collaborate with production and service teams to ensure a smooth rollout of new business wins.
Customer Engagement & Value Creation
Build strong, trusted relationships with general managers, owners, and key decision-makers through consistent on-site presence.
Present tailored solutions that save customers time, improve presentation, reduce linen loss, and enhance operational flow.
Position Crown Linen as a strategic business partner, not just a vendor.
Gather customer feedback and relay insights that drive innovation and service improvements.
Sales Execution & Reporting
Maintain a healthy pipeline of opportunities within assigned routes and accounts.
Log all activity in the CRM, including visits, proposals, and closed business.
Meet or exceed monthly and quarterly goals for incremental revenue growth.
Provide weekly updates highlighting wins, opportunities, and competitive activity.
What You'll Bring
2-5 years of sales experience - ideally in linen, uniform, foodservice, medical, or other route-based B2B industries.
Proven record of success upselling, cross-selling, or expanding services within an existing customer base.
Exceptional relationship-building and consultative selling skills.
Strong communication and presentation abilities - comfortable in kitchens, offices, and boardrooms alike.
Self-starter with a hunter's mindset and a passion for achieving measurable results.
Valid driver's license and clean driving record.
Proficiency with CRM systems, Microsoft Office, and route-management tools.
How You'll Be Measured
Incremental revenue growth (upsell/cross-sell)
Product placement growth per account
Share-of-wallet expansion
Number of qualified opportunities identified and closed
Customer visit frequency and engagement quality
Why You'll Love It Here
Competitive base salary ($60K) plus uncapped earning potential (up to $90K OTE).
Opportunity to grow within a fast-paced, people-first company with a proud history of service excellence.
Supportive leadership, extensive training, and the freedom to own your territory.
The satisfaction of helping businesses across hospitality, healthcare, and industry succeed every day.
Service Management Specialist II
Member service representative job in Lexington, MA
Responsibilities Describe the essential job duties. After each, provide an estimate of the percent of time typically devoted to each responsibility (use increments of 5%, all time spent should total to 100% of time allocation). To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Please note the percentage of time spent on each job duty is an estimate for normal operating conditions.
โข Serves as a patient advocate by communicating with 501c3 organizations as well as any other organizations offering services to patients in need
โข Counsel patient/family on reimbursement options
โข Conducts research, manage patient records, and organizes documentation for the purposes of providing patient assistance
โข Guides patients through enrollment periods through both commercial and government payers as well as nonprofit organizations offering assistance
โข Collaborates with other members on the Patient Services Team for the purposes of updating patient status' currently in Financial Case Management
โข Monitor and work with patients approaching Medicare eligibility to ensure appropriate placement in Parts A, B, & D plans as well as supplemental and Gap coverage where necessary
โข Coordinate and manage all eligible patient referral/enrollment into the Rare Disease Financial Assistance and PAP Program
โข Act as single point of contact for patients enrolled in the RDCF program to external stakeholders
โข Maintain communication and interaction with patients and medical providers in order to address issues impeding optimum treatment goals
โข Research available commercial and government sponsored programs across all 50 states and Puerto Rico.
โข Provide back-up coverage for other Financial Case Managers
โข Attend patient meetings and represent the foundation at industry conferences
โข Travel to sales meetings and meet patients face to face as necessary
โข Be an on the floor leader
โข Become the subject matter expert for the group in a particular area (ex - Medicare, healthcare reform, etc) and present this section to new hires during training process
โข Train Sales, Marketing and Patient Services
โข Manage Risk Evaluation and Mitigation Strategies (REMS) patients prior to enrolling them into RCDF
โข Attend regional CMSA conference or national meetings related to all disease states we support
Education & Experience Requirements:
Include educational requirements or equivalency, required years and type(s) of experience, and necessary licenses or certificates. Specify which are required and which are preferred.
โข BS/BA in life sciences/communications is preferred
โข Minimum of 5 years of prior case management experience (within last 2 years)
โข Minimum of 3 years of customer service experience
Key Skills and Competencies:
Describe critical skills needed to successfully perform job, which should be representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
โข Prior reimbursement experience with ability to communicate complex reimbursement scenarios to patientsand medical professionals.
โข Ability to multi task, problem solve and work independently
โข Individual must possess and portray strong emotional resilience
โข Individual must possess extraordinary positive attitude, exceptional listening skills, and strong verbal and written communication skills
โข Ability to handle sensitive information
โข Ability to work in a team environment with excellent communication skills
โข Presentation skills
โข Proficient in all MS Programs (MS, Access, Word, Outlook, and PowerPoint)
โข Customer Service Focus
โข Adapts to complex situations
Other Requirements:
List any other job requirements, including domestic travel, international travel, driver's license, physical abilities required, etc.
โข Valid driver's license
Additional Information
All your information will be kept confidential according to EEO guidelines.
Service Center Representative
Member service representative job in Wakefield, MA
Location Note: This is a hybrid or remote role. Work hours are Monday-Friday, 10:30am-7:00pm EST. Open to candidates in the following US states: Massachusetts, New York, Michigan, Alabama, Arizona, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Louisiana, Maine, North Carolina, Nebraska, New Hampshire, New Jersey, New Mexico, Nevada, Ohio, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Washington.
The Purpose of Your Role:
We are seeking an outgoing, highly motivated individual to join our company as part of our Service Center team. This individual will work in a team-oriented environment while acting as the point of contact for our clients' participant inquiries relating to employee benefits, including 401(k), Flexible Spending Account and COBRA Plans. The ideal candidate will be committed to providing superior customer service while being self-motivated to learn industry material to grow within Sentinel.
What you'll bring to Sentinel:
Customer-centric attitude and commitment to doing what is right for our participants
Positive and fun perspective to your daily interactions
Team player and continuous learner - you share your knowledge with your team and our participants and are always looking to further your own knowledge
Ability to both provide and accept feedback and apply that feedback to better your work process. Openness to new learning opportunities and desire to grow within the company
Quick learner, able to multitask, comfortable working in multiple applications
What you'll be responsible for:
Respond to our clients via telephone and electronic inquiry tools for multiple lines of business.
Use problem solving skills to assist participants with their requests. This will entail applying knowledge of the industry, our systems and processes, and all other available resources to provide complete and accurate solutions to our participants.
Act as the face of Sentinel to our participants, knowing that each interaction you have is an opportunity to demonstrate our superior level of quality service.
Serve as a liaison between participants and various internal departments by building relationships
About you:
We are looking for innovative thinkers to drive our business forward-someone with an entrepreneurial spirit, customer focus, drive, determination, and the strength of character to challenge the status quo. The financial services industry is forever changing and we are looking for someone who is flexible and willing to embrace change.
Preferred qualifications:
Participant facing customer service experience
A sincere interest in working within/ learning about the financial service industry
A passion for customer service
Team-oriented attitude and ability to work well with others towards common goals
Nice to haves:
Experience in benefits administration, human resources, investment services, and/or other related fields is preferred
A Bachelor's degree is preferred but not required
What you'll be part of:
Joining our company means becoming part of something special. We're driven by a mission to excel in our industry and within our team, supported by people who truly care about our organization.
Sentinel was recently recognized by The Boston Globe as a Top Place to Work in 2020 and 2023. In 2021, 2022, 2023 and 2024, Sentinel earned a Top Workplace USA Award from Energage.
At Sentinel, we welcome people from diverse experiences, backgrounds, and perspectives - and we wouldn't have it any other way. So even if you don't meet every single requirement, please consider applying if you like what you see. Our priority is to find talented individuals who enrich our team culture, contribute with enthusiasm, and are passionate about what they do.
Sentinel is an equal opportunity employer and welcomes everyone to our team. If you need reasonable adjustments at any point in the application or interview process, please let us know.
Some of our Benefits:
PTO (vacation, sick, personal time bank)
FTO (Flexible time off for vacation, sick, and personal time) after 2 years of service
12 Paid Holidays (10 stated and 2 floating holidays)
2 Community Volunteer Days
5 Summer Half Days
Medical, Dental, Vision
Life Insurance
LTD & STD
Retirement Plan with 4% Employer Match
Parental Leave
See What We Stand For: ****************************************************
Who we are:
Sentinel Group proudly serves nearly 5,000 clients throughout the U.S. For 35+ years, we've remained devoted to positively impacting the lives of our people, our clients and our communities. With a 9-year average associate tenure among our 265 professionals, our team's commitment to excellent service has positioned Sentinel as the only provider who makes benefits EASY: easy for your people; easy for your business; and easy for you.
Our ultimate goal is to help companies and their employees prepare for their future health, wealth and retirement needs. Whether it's through retirement plans, group health insurance, reimbursement accounts or financial planning, we engineer simple solutions and continuously strive to make them better. Our in-house experts - and their commitment to excellence - define who we are.
Sentinel is also one of the largest employee benefits firms in Massachusetts (Boston Business Journal) and was named a 2022 Retirement Plan Adviser of the Year in the Mentorship category (PLANADVISER Magazine).
Auto-ApplyLoan Servicing Representative
Member service representative job in Newburyport, MA
The Institution for Savings, one of the oldest and most successful community banks in the region, is seeking a full-time Loan Servicing Representative to work with our Commercial and Residential team at the Bank's Newburyport Lending. Duties include but are not limited to:
Loan Set Up
Payment Processing
Tax & Insurance Processing
Payoff/Discharge Processing
Construction Loan Processing
Post-Closing Review
Quality Control
HELOC Renewals/Extensions
Investor Reporting
File Maintenance
Respond to Customer Calls/Emails
Payment Portal Review
This position is full-time with fully paid medical, dental and vision insurance, as well as dollar-for-dollar 401(k) match up to 10%; life insurance; disability plan; pension plan after 2 years of service; and generous vacation and paid-time off.
The Institution for Savings is an Equal Opportunity Employer. Member FDIC. Member DIF
Auto-ApplyPart Time Member Services Associate
Member service representative job in Boston, MA
Job purpose
Under the direction of the Branch Supervisor and Branch Manager, provides a high level of quality of service to members and provides accuracy in transactions. Performs a variety of member service functions in conformance with established policies and procedures. Adhere to the PICK US culture through exceptional member service during every member interaction. Handles all member transactions with complete discretion and confidentiality.
Duties and responsibilities
Member Service Experience
Deliver an exceptional member experience every time by:
Greeting members as they enter the branch.
Carefully listen during every member interaction.
Communicating efficiently, showing patience and thorough attentiveness.
Uncovering member's financial needs through meaningful discussion and exploration.
Making educated product and service recommendations based on professional knowledge.
Following up to ensure satisfaction.
Operational Proficiency
Able to quickly learn and adhere to all policies and procedures related to branch operations to include, but not be limited to, check cashing, deposit taking, cash drawer settlement, online banking navigation, debit card issuance, cancellation and dispute commencement, branch opening and closing, audit requirements, BSA compliance requirements, vault and ATM/ITM administration, and other such functions.
Processing teller transactions, updating member contact information, provide members with share and loan rates, process stop payments, answer member account questions and order checks.
Opens new checking and savings accounts, branch lobby direction, provide members with share, loan and account information.
Business Acumen and Technical Knowledge
Able to quickly learn all functionalities and related benefits inherent in the products and services offered by the Credit Union.
Demonstrate the ability to build relationships and alliances with members and colleagues.
Flexible with the willingness and ability to adapt to change.
Able to demonstrate a high level of proficiency with Mass Bay Credit Union's digital technology offerings.
Proficient with mobile smart phones and downloading applications. This includes the basics of texting, email and application management.
Proficient with desktop applications such as MS Office (Excel, Word, PowerPoint, Outlook).
Proficient using the Internet (mobile and desktop) to search for and locate information.
Eager to embrace new and emerging technologies.
Support "PICK US"
Identify member growth opportunities, deepen existing relationships, and discuss Mass Bay Credit Union products and services with non-members.
In collaboration with branch management and internal business partners, uncover needs and make referrals to cross-sell products and services.
Engage in growth activities to include uncovering member needs, offering solutions, closing the business, onboarding, follow-up, outbound calling, and recording each point of member contact in the Credit Union's system of record.
Participate in team meetings, contribute toward branch and credit union growth goals, engage in Credit Union campaigns, and celebrate team successes.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High school diploma, or equivalent required. Some experience in a member service environment preferred, but not required. Has or exhibits desire to develop skills in the banking industry and displays the qualities and attributes necessary to deliver superior member experience.
Competencies
To perform the job successfully, an individual should demonstrate the following additional competencies:
Communication - Speaks clearly and persuasively, is an active listener, seeks clarification when necessary, writes clearly and concisely, participates in meetings.
Teamwork - Exhibits objectivity and openness to others' views, gives and welcomes feedback, and contributes toward an energetic, positive team environment. Works well with others as a member of a team.
Problem Solving/Decision Making - Identifies and resolves problems in a timely manner seeking assistance as necessary, develops alternative solutions, works well in group problem solving situations, uses sound judgement, holds oneself accountable for decisions made.
Working conditions
Has a work space with a chair.
Traveling may be required to other branch locations.
Physical requirements
Ability to lift and carry objects up to 25 pounds.
Ability to use a keyboard, monitor and other standard office equipment.
This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties.
Job Posted by ApplicantPro
Member Associate
Member service representative job in Quincy, MA
Job DescriptionDescription:
Fit Factory is a 6 location health club brand. We are a full service health club with a luxury studio experience. We provide an incredible value for a low price point so that our members have the experience they crave, for the price point that allows them to enjoy life outside the club. Fit Factory is a dynamic, high-energy fitness gym dedicated to creating a supportive and results-driven environment for our members. We're more than just a gym-we're a community. We believe in helping people achieve their fitness goals, whether they are just starting their journey or training for their next big challenge. Join us as we continue to inspire and motivate our members every day.
Role Overview:
We are looking for a passionate and enthusiastic Member Associate to join our team. As a Member Associate, you will be the first point of contact for our members, helping them with their fitness needs, providing excellent customer service, and assisting in day-to-day operations. This role is perfect for someone who loves fitness, enjoys interacting with people, and thrives in a fast-paced, team-oriented environment.
Requirements:
Key Responsibilities:
Welcome and engage members as they enter the gym with a positive, friendly attitude
Assist with membership sign-ups, renewals, and cancellations
Provide information on services, programs, and gym equipment
Answer member inquiries and resolve issues in a timely and professional manner
Monitor the gym floor to ensure a safe and welcoming environment
Assist with class schedules, bookings, and event coordination
Help maintain cleanliness and organization of gym facilities
Support in maintaining the gym's brand, values, and community culture
Assist with promotional events, marketing initiatives, and member retention programs
Qualifications:
Passion for fitness and a healthy lifestyle
Excellent communication and interpersonal skills
Strong customer service mindset with a positive, can-do attitude
Ability to multitask and stay organized in a busy environment
Previous experience in a customer-facing or fitness-related role preferred
Knowledge of gym equipment and fitness terminology is a plus
Flexible schedule availability (evenings, weekends, and holidays may be required)
CPR/First Aid certified (or willing to obtain)
Why Join Us?
Competitive pay and potential for growth within the company
Free gym membership and discounts on fitness products and services
A positive and supportive work environment
Opportunities to learn, grow, and develop your fitness knowledge
Flexible schedule
How to Apply:
Ready to join the Fit Fam? Submit your resume and a brief cover letter detailing why you're a great fit for the Member Associate role. We look forward to hearing from you!
THIS IS NOT A SEASONAL ROLE
Fit Factory is an equal opportunity employer.
Part-Time Bilingual Customer Action Representative (Spanish/English)
Member service representative job in Lawrence, MA
Learn more about us here! (***********************************************************************
Bilingual Customer Action Representative (Spanish)
Customer Action ยท Lawrence, Massachusetts
Do you want to advance racial and economic justice while tackling climate change? All In Energy, a nonprofit organization, was founded in the spring of 2018 with a mission to accelerate an inclusive clean energy economy. We work hand-in-hand with cities and local community organizations to connect communities of color, non-English speakers, and renters to energy-saving programs and affordable renewable energy, which help families save money, make their homes healthier, and combat climate change. We are also creating new pathways into clean energy jobs, increasing green career opportunities for people of color, multilingual individuals, and women.
We're seeking a caring and detail-oriented, fully bilingual Customer Action Representative to help Spanish- and English-speaking residents in the Merrimack Valley navigate their way through Massachusetts' generous, but complicated energy efficiency programs. You must be fluent in verbal and written English and Spanish at a professional level. You will play a critical role in ensuring the residents we meet receive high-quality support to access programs that can save their families money and make their homes healthier and more comfortable. The Customer Action Representative will be the primary contact point in helping Merrimack Valley, Framingham, and Massachusetts families access energy efficiency and renewable energy programs.
Responsibilities consist of supporting residents through every step of their home energy journey, in English and Spanish:
Perform intake by phone and occasionally in-person through walk-ins at the Lawrence-based office.
Conduct eligibility screenings for clients to help them better understand what programs are available to them.
Assist in finding and scheduling contractors to complete required work, including an initial no-cost home energy assessment.
Make occasional in-home visits to collect data necessary to assess opportunities for home electrification during, before, or after third-party home energy assessments
Follow up with residents who have received energy assessments to help them understand recommendations and remove barriers to adding insulation to their homes.
Collaborate with the supervisor to evaluate performance and customer satisfaction by analyzing customer call recordings.
Assist clients with qualification and application support for rebates, incentives, and financing for their projects.
Assist with invoicing for services rendered, ensuring accuracy and timeliness in billing procedures.
Co-manage projects with partner organizations and vendors to give and receive updates for the clients.
Maintain organized contact records and other data about partnerships and community members, as well as program successes and challenges.
Solicit feedback from residents who have been through the program and ask for referrals from family, friends, and neighbors.
Miscellaneous tasks associated with executing our programs, as needed.
Required Qualifications:
Bilingual professional fluency in English and Spanish, both written and spoken
Passion for addressing global climate change, equitable clean energy access, or economic and environmental justice
Ability and desire to speak with strangers on the phone or in person, to ask them to take a no-cost action to save money and energy while helping reduce greenhouse gas emissions
Demonstrate ability to creatively problem solve and overcome obstacles
Ability to work independently and as a part of a small, nimble team
Detail-oriented and able to keep tasks, records, and systems organized
Preferred Qualifications:
Experience communicating with the residents of low-income and/or majority-minority communities
Sales, outreach, customer service, or organizing experience, e.g., retail, political canvassing, fundraising
Experience working with key performance indicators (KPIs)
Experience with phone banking, voter registration calls, or other phone-based outreach
Experience with Customer Relationship Management (CRM) systems like Salesforce
Basic knowledge of how homes use and lose energy
Fluency also in Portuguese and/or Khmer
Hours, Benefits, Compensation
Part-time (night and weekend availability preferred)
$27.89/hour
Paid sick time, vacation time, retirement, and technology benefits
Health, dental, and vision insurance
Required attendance in the Lawrence office, occasional work from home is possible
For a detailed list of benefits, go to bit.ly/AIEbenefits
Welcome Center Representative - Early Mornings
Member service representative job in Boston, MA
Department
Center Staff
Employment Type
Part Time
Location
East Boston YMCA
Workplace type
Onsite
Compensation
$17.00 - $18.00 / hour
Reporting To
Kelly Interiano
Key Responsibilities Benefits About YMCA of Greater Boston The YMCA of Greater Boston is the largest social services provider in Massachusetts. Through our network of facilities and program sites, the YMCA provides health and wellness programming, child care, summer camp, youth sports, and teen leadership programs, as well as work-force development and community outreach.
The YMCA of Greater Boston is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran's status.
Adventure Readiness Specialist - Service
Member service representative job in Hudson, NH
About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary As a seasonal Adventure Readiness Specialist, you are a critical part of the Rivian Service team during our peak seasonal period, helping us provide seamless care that keeps owners focused on their adventure and their Rivians ready for the journey ahead. During our seasonal surges in delivery and service demand, you'll be on the front lines, helping our team navigate the high-volume peaks and ensure every owner's journey continues uninterrupted. This temporary role is also an exciting entry point, offering an expected 6-month, hands-on, rotational development experience that provides a comprehensive overview of our entire service operation. While this is a seasonal, temporary role, it will allow you to build skills that can prepare you for a potential future career as a Technician, Service Advisor, or Parts Advisor. Responsibilities This is a dynamic role where you will spend time learning and contributing across three key areas: Vehicle & Site Operations: Receive, inspect, and process incoming vehicle inventory. Maintain the quality and delivery readiness of our vehicles through washing, detailing, and charging. Manage vehicle logistics, including lot organization, shuttling vehicles, and secure key management. Maintain a clean, safe, and highly organized service center environment, adhering to 5S principles. Service Production Support: Assist technicians with basic vehicle repairs, focusing on Pre-Delivery Inspection (PDI) tasks and Express Lane work. Learn to safely use basic hand tools and power tools under direct supervision. Support the workshop by maintaining tool and equipment readiness. Front-of-House & Parts Support: Act as a friendly and professional first point of contact, assisting with greeting owners and creating a welcoming environment. Shadow Service Advisors to learn how to document customer concerns and navigate our work order systems. Assist the Parts team with receiving, stocking, and organizing parts, and fulfilling basic parts requests for technicians. Training & Career Development Participate in our TRAIL program-a guided path through hands-on learning, technical training, and professional growth. Receive mentorship and on-the-job training across multiple service roles. Complete Rivian Learning Network (RLN) modules. Explore pathways into long-term roles like Service Technician, Service Advisor, or Parts Advisor. Qualifications High School Diploma or GED is required. Experience in a hands-on environment is valued (e.g., retail, hospitality, warehousing, basic mechanical work). At least one year of direct automotive experience is preferred. A strong desire to learn, a high degree of adaptability, and a passion for working with your hands. Excellent communication and teamwork skills. Must be at least 21 years old and possess a valid driver's license with no driving-related suspensions or revocation of Driver's License (within a 3-5 year period). Ability to work a flexible 40-hour week, which may include varied shifts, weekends, and holidays. Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs). Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners. Ability to see, read, and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics. Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com. Candidate Data Privacy Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services. Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Please note that we are currently not accepting applications from third party application services.
High School Diploma or GED is required. Experience in a hands-on environment is valued (e.g., retail, hospitality, warehousing, basic mechanical work). At least one year of direct automotive experience is preferred. A strong desire to learn, a high degree of adaptability, and a passion for working with your hands. Excellent communication and teamwork skills. Must be at least 21 years old and possess a valid driver's license with no driving-related suspensions or revocation of Driver's License (within a 3-5 year period). Ability to work a flexible 40-hour week, which may include varied shifts, weekends, and holidays. Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs). Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners. Ability to see, read, and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics.
This is a dynamic role where you will spend time learning and contributing across three key areas: Vehicle & Site Operations: Receive, inspect, and process incoming vehicle inventory. Maintain the quality and delivery readiness of our vehicles through washing, detailing, and charging. Manage vehicle logistics, including lot organization, shuttling vehicles, and secure key management. Maintain a clean, safe, and highly organized service center environment, adhering to 5S principles. Service Production Support: Assist technicians with basic vehicle repairs, focusing on Pre-Delivery Inspection (PDI) tasks and Express Lane work. Learn to safely use basic hand tools and power tools under direct supervision. Support the workshop by maintaining tool and equipment readiness. Front-of-House & Parts Support: Act as a friendly and professional first point of contact, assisting with greeting owners and creating a welcoming environment. Shadow Service Advisors to learn how to document customer concerns and navigate our work order systems. Assist the Parts team with receiving, stocking, and organizing parts, and fulfilling basic parts requests for technicians. Training & Career Development Participate in our TRAIL program-a guided path through hands-on learning, technical training, and professional growth. Receive mentorship and on-the-job training across multiple service roles. Complete Rivian Learning Network (RLN) modules. Explore pathways into long-term roles like Service Technician, Service Advisor, or Parts Advisor.
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