Member service representative jobs in Maine - 578 jobs

Contract Opportunity - Belfast, Maine About the Role Crown Solutions is offering an exciting contract opportunity for motivated recent graduates. This role is designed for individuals eager to gain professional experience in a dynamic environment. Contract Details Duration: 6 months (extendible up to 1 year) Start Date: Immediate Location: Belfast, Maine Must be a U.S. citizen Eligibility Any Graduate Knowledge of U.S. Healthcare is a plus, but not mandatory Responsibilities Assist in daily operations and project tasks Collaborate with team members to meet project goals Conduct research, prepare documentation, and support client communications Participate in training and skill development sessions Qualifications Strong communication and organizational skills Ability to adapt quickly and work in a fast-paced setting Eagerness to learn and contribute to team success Basic proficiency in Microsoft Office Suite Benefits Competitive contract compensation Opportunity to gain valuable industry experience Potential for contract extension up to 1 year Professional development and mentorship opportunities How to Apply Interested candidates should submit: Resume Cover letter highlighting academic achievements and career goals Send applications to: ***************************

Gateway Services is North America's leading accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150+ locations, 2,000 team members and servicing over 17,000 veterinary clinics across North America, Gateway has built a solid reputation for providing compassionate and respectful aftercare for pets and the people who love them. Please visit Gateway Services Inc. to learn more about us. Pay Rate: $19-23/hr (based on experience) Work Hours: (4) 10-hr days...days can be flexible. Location: Final Gift Pet Memorial 54 Pit Rd, Turner, ME 04282 Job Overview At Gateway, our Customer Service Representatives (CSRs) are relationship-driven professionals in a key customer-facing role. As the primary link between Gateway and our veterinary partners, CSRs build lasting relationships, manage customer needs, and resolve challenges with professionalism and compassion. This position goes beyond driving. While transportation is part of the job, CSRs spend their days engaging with clinics and communities, staying active, and representing Gateway with care and integrity. What you'll do: Serve as the main point of contact for veterinary clinics, providing reliable and compassionate service Build trusted relationships with clinic staff and families through empathy, respect, and professionalism Safely handle pets in the aftercare process with dignity and care Manage customer needs and solve problems effectively Support Gateway's reputation for exceptional service in every interaction What we're looking for: Strong relationship-builder with excellent communication skills Empathetic and respectful, especially toward families and pets in our care Organized, dependable, and committed to customer service excellence Comfortable with driving responsibilities and being active throughout the day Pet lovers and pet parents are especially well-suited to this role The CSR role reports to the Care Center Manager. Duties & Responsibilities Relationship management: Serve as the primary point of contact for veterinary clinics on your route. Build and maintain strong relationships with clinic staff to ensure satisfaction and efficiency. Develop and maintain strong relationships with veterinary clinic staff. Maintain and support growing account base. Educate clients on services, answer questions, and address concerns promptly. Address any inquiries or concerns raised by clinic employees regarding service quality and operational efficiency. Ensure clinics receive prompt and professional support for all their pet aftercare needs. 100% Service Perfection and Wow 'ng customers at every interaction. Collect feedback to improve service quality and enhance the overall customer experience. Service delivery: Address any service issues proactively and escalate concerns to the appropriate department when necessary. Educate clinics on company services, policies, and procedures to enhance their experience and optimize operations. Ensure that the collection of all pets from veterinary clinics is conducted with the utmost care and the highest level of professionalism. Living our Brand Promise and One Pet at a Time. Anticipate clinic needs before requested, ensuring the highest level of quality service. Maintain all proper documentation and tracking for all pets entrusted to you. Enhance the overall clinic experience by ensuring that clinic staff are appropriately informed on company services, policies, and procedures. Assist with administrative tasks related to client accounts, including billing inquiries and service modifications. Follow company safety guidelines, adhere to store policies, and maintain vehicle and equipment standards. Always maintain best in class service standards by ensuring that you always comply with proper uniform and vehicle cleanliness standards. A positive and welcoming attitude is a must. Product and Service Promotion: Educate veterinary clinic staff on new product launches and available commemorative merchandise for pet parents. Distribute authorized marketing materials to clinics and ensure product information is up to date. Identify potential sales leads and redirect them to the Business Development Manager for follow-up. Monitor inventory levels of promotional materials and request replenishments as needed. Key Performance Indictors Growing revenue from existing clinics (Same Store Sales Growth). Expanding services and products within your assigned route (Organic Growth). Retaining clinic partnerships and keeping them highly satisfied (Client Attrition Rate & NPS). Minimizing customer complaints and ensuring on-time, exceptional service. Education, Training & Qualifications High school diploma or GED required as minimum Prior experience in customer service, account management, or sales/route sales is highly desirable. Proficiency in CRM systems and sales tracking tools. Ability to work early morning hours, weekends, and holidays as needed. Basic math and computer skills for order placement and inventory tracking. Valid driver's license with a clean driving record. Skills and Abilities Empathy and Compassion: Deep understanding of pet parents' grief and the vital role of aftercare services. Training provided. Service Excellence: Dedication to delivering exceptional, white-glove customer service. Problem Solving: Focused on turning obstacles into opportunities to deliver smoother, more reliable service. Urgency and Precision: Ability to respond swiftly while maintaining accuracy and care. Sales Expertise: Skilled in professionally educating and informing clinic staff about products. Strong Relationship building skills. Energy and Professionalism: A proactive approach with strong interpersonal skills. Innovative Problem-Solving: Continuously seeking ways to enhance customer experience and service delivery. Strong Communication and Customer Focus: Excellent interpersonal skills with a customer-first mindset. Multitasking and Account Management: Ability to efficiently oversee multiple clinic accounts. Pet Handling Experience: Comfortable and experienced in professionally handling animals. Training provided. Independent Decision-Making: Capable of working autonomously in a fast-paced environment. Technical Proficiency: Skilled in using CRM software, email communication, and other computer applications. Physical Capability: Able to safely lift and transport animals of various sizes. Working conditions You'll be expected to deliver best-in-class service at every interaction, living out our brand promise of treating each pet with dignity and each client with utmost care. Daily direct interaction with veterinary clinic staff, including doctors, technicians, and reception teams, to ensure they feel supported and informed. Independent decision-making is essential, along with the ability to adapt quickly and solve problems proactively on behalf of clinics and pet parents. Exposure to the emotional aspects of pet loss and grief is common. Compassion and empathy are essential when working with veterinary teams and pet parents during sensitive situations. Flexibility is required to respond to time-sensitive needs from veterinary clinics and to ensure consistent, high-quality service. Frequent heavy lifting in a physically active environment. Maintaining professional appearance standards, including uniform and vehicle cleanliness, is required to uphold our brand and reassure clients. YOU'LL LOVE WORKING WITH US BECAUSE: The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams - people you can be proud to work with! OUR CORE VALUES: People First Exceed Expectations (HIT) Honesty, Integrity, Trust Be Passionate and Caring Continuously Improve WHAT YOU CAN EXPECT FROM US: Generous salary and benefits package includes: 3 national medical plans that pay 100% after the members' deductible and copays 2 national dental plans that cover many services at no cost to the plan members National vision plan Company paid Life/ AD&D and LTD for all full-time employees Chance to purchase additional Life/AD&D coverage at discounted rates Critical Illness, Accident and Pet insurance are offered as an employee's choice Tax savings account: HSA, Health and Dependent Care FSAs 401(k) Retirement plan Potential for Career Growth Employee Assistance Program Paid Holidays & Time Off A Sense of Community Great Hearts & Minds Scholarship Program Gateway Tuition Reimbursement Program Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee's cultural differences, life experiences, self-expression, and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources at *************************. New employees to Gateway will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov #INDCSR (4) 10-hr days...days can be flexible. 40hrs per week minimum

If you are a current State of Maine employee, you must complete your application through the internal application process (Find Jobs Report). Please apply using your PRISM account. If you are on Seasonal Leave and do not have access to PRISM, contact your local Human Resources representative for application information. Department: Secretary of State - BMV Location: Portland, Maine Schedule: Monday - Friday Job Class & Grade: 6604 - 16 Salary: $18.76 - $27.03 Closing Date: January 29, 2026 This position starts at step 3 $20.75 Join Our Team at the Department of the Secretary of State At the Department of the Secretary of State, we are a team dedicated to providing efficient and exceptional service to our community. We prioritize work-life balance and offer excellent benefits to support our team in achieving professional success while maintaining personal well-being. Join a team that fosters a culture of teamwork, integrity, and continuous improvement, offering opportunities for growth and making a meaningful impact on the lives of our citizens. Are you ready to make a difference? We are looking for dedicated and collaborative individuals who thrive in a fast-paced, customer-focused environment. If you are passionate about delivering outstanding public service, contributing to a high-performing team, and supporting the people of Maine every day, we want you on our team. About the Position: The Customer Representative Specialist at the Bureau of Motor Vehicles (BMV) plays a vital front-line role in delivering direct, in-person service to the public. This is a high-volume, customer-facing position where professionalism, patience, and attention to detail are essential. This is a designated Rover position and requires the incumbent to possess and maintain a valid driver's license. Travel to other branch locations may be required on business needs. Milage reimbursement is provided in accordance with State Policy. You will be responsible for processing a wide range of transactions such as driver's licenses, state ID cards, vehicle registrations, titles, and related services. This includes interacting with customers at the counter, over the phone answering questions, and resolve issues. Exceptional customer service is not only expected, but also essential in this role. You are often the first point of contact for the public, and how you communicate and resolve concerns directly impacts the experience of thousands of Maine residents each year. What We're Looking For: Customer Service Excellence: Demonstrated ability to provide courteous, accurate, and efficient service in a fast-paced setting with a diverse public. High Volume Readiness: Comfortable handling large numbers of customer interactions per day while maintaining composure and professionalism. Team Collaboration: Work effectively within a team, supporting shared goals and contributing to a respectful, productive workplace. Adaptability: Adjust quickly to new procedures, policies, and technologies as agency needs evolve. Attention to Detail: A focus on accuracy and thoroughness in completing tasks and managing responsibilities. Confidently make informed decisions and stay solution-focused while managing multiple priorities without sacrificing accuracy or customer satisfaction. Clear Communication: Strong verbal and written communication skills to explain complex rules and processes in a way that is easy for the public to understand. Problem-Solving: Identify and resolve issues efficiently while maintaining a calm and helpful demeanor. Professionalism: Consistently represent the Department with respect, integrity, and accountability. Key Competencies We Value: Emotional Intelligence: Empathetic, self-aware, and able to manage high-stress interactions with tact. Conflict Resolution: Handle difficult or emotional customer situations with patience and effectiveness. Time Management: Prioritize tasks and complete assignments accurately and on time. Commitment to Excellence: Dedication to high-quality work, accuracy, and upholding public trust. Continuous Improvement: A mindset focused on improving processes, learning new skills, and supporting team development. In This Role You Will: Deliver exceptional customer service in person and by phone while assisting customers with motor vehicle services. Accurately review and verify documentation for issuing driver's licenses, IDs, and vehicle registrations as well as other BMV services. Respond to customer inquiries regarding licensing laws, registration requirements, and BMV services. Accurately collect fees and process transactions. Assist with requests for address changes, driving records, and processing disability placard applications. Contribute to a team that handles thousands of customer interactions monthly, ensuring each is handled with courtesy and care. Minimum Qualifications: Training, education, and/or experience in office and administrative support work that demonstrates: Proficiency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public with applications, fees, examinations, or social services that have an eligibility or compliance component. The ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures The ability to deal effectively with customers and maintain composure in stressful customer-service situations. Applicants must be authorized to work in the United States. Please note that this position is not eligible for visa sponsorship or STEM OPT extensions, and successful candidates will be required to complete an I-9 form upon hire. Why Join Our Team? We believe in supporting our workforce's health and well-being with a valuable total compensation package, including: • Work-Life Fit: Take time for yourself with 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave. • Health Insurance Coverage: The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find premium costs for you and your family, including the percentage of dependent coverage paid by the State. • Dental Insurance: The State of Maine pays 100% of employee-only dental premiums ($387.62 annual value). • Retirement Plan: The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS). Contact information: Questions about this position should be directed to Terri Kanaris Talent Acquisitions Specialist, via email *********************** Application Instructions: To apply, click “Apply for this opening” and upload your cover letter, resume, and any relevant transcripts or certifications. Your resume must include month/year for each position and list related duties and responsibilities. Please note if any experience was part-time. Need a paper application? Download one [HERE] or call ************. Submit paper applications, cover letter, and resume before the closing date to: Office of Human Resources Secretary of State, Office of Human Resources 101 Hospital Street Augusta, ME 04330 Fax: ************ We are an Equal Opportunity Employer committed to building an inclusive workplace that respects and values diversity across all background . If you are unable to complete the online application, please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.

If you are a current State of Maine employee, you must complete your application through the internal application process (Find Jobs Report). Please apply using your PRISM account. If you are on Seasonal Leave and do not have access to PRISM, contact your local Human Resources representative for application information. Department: Secretary of State / Bureau of Motor Vehicle Location: Lewiston Schedule: Monday - Friday Job Class & Grade: 6604 - 16 Salary: $18.76 - $27.03 Closing Date: January 21, 2026 This position starts at step 3 $20.75 Join Our Team at the Department of the Secretary of State At the Department of the Secretary of State, we are a team dedicated to providing efficient and exceptional service to our community. We prioritize work-life balance and offer excellent benefits to support our team in achieving professional success while maintaining personal well-being. Join a team that fosters a culture of teamwork, integrity, and continuous improvement, offering opportunities for growth and making a meaningful impact on the lives of our citizens. Are you ready to make a difference? We are looking for dedicated and collaborative individuals who thrive in a fast-paced, customer-focused environment. If you are passionate about delivering outstanding public service, contributing to a high-performing team, and supporting the people of Maine every day, we want you on our team. About the Position: The Customer Representative Specialist at the Bureau of Motor Vehicles (BMV) plays a vital front-line role in delivering direct, in-person service to the public. This is a high-volume, customer-facing position where professionalism, patience, and attention to detail are essential. You will be responsible for processing a wide range of transactions such as driver's licenses, state ID cards, vehicle registrations, titles, and related services. This includes interacting with customers at the counter, over the phone answering questions, and resolve issues. Exceptional customer service is not only expected, but also essential in this role. You are often the first point of contact for the public, and how you communicate and resolve concerns directly impacts the experience of thousands of Maine residents each year. What We're Looking For Customer Service Excellence: Demonstrated ability to provide courteous, accurate, and efficient service in a fast-paced setting with a diverse public. High Volume Readiness: Comfortable handling large numbers of customer interactions per day while maintaining composure and professionalism. Team Collaboration: Work effectively within a team, supporting shared goals and contributing to a respectful, productive workplace. Adaptability: Adjust quickly to new procedures, policies, and technologies as agency needs evolve. Attention to Detail: A focus on accuracy and thoroughness in completing tasks and managing responsibilities. Confidently make informed decisions and stay solution-focused while managing multiple priorities without sacrificing accuracy or customer satisfaction. Clear Communication: Strong verbal and written communication skills to explain complex rules and processes in a way that is easy for the public to understand. Problem-Solving: Identify and resolve issues efficiently while maintaining a calm and helpful demeanor. Professionalism: Consistently represent the Department with respect, integrity, and accountability. Key Competencies We Value Emotional Intelligence: Empathetic, self-aware, and able to manage high-stress interactions with tact. Conflict Resolution: Handle difficult or emotional customer situations with patience and effectiveness. Time Management: Prioritize tasks and complete assignments accurately and on time. Commitment to Excellence: Dedication to high-quality work, accuracy, and upholding public trust. Continuous Improvement: A mindset focused on improving processes, learning new skills, and supporting team development. In This Role You Will Deliver exceptional customer service in person and by phone while assisting customers with motor vehicle services. Accurately review and verify documentation for issuing driver's licenses, IDs, and vehicle registrations as well as other BMV services. Respond to customer inquiries regarding licensing laws, registration requirements, and BMV services. Accurately collect fees and process transactions. Assist with requests for address changes, driving records, and processing disability placard applications. Contribute to a team that handles thousands of customer interactions monthly, ensuring each is handled with courtesy and care. Minimum Qualifications: Training, education, and/or experience in office and administrative support work that demonstrates: Proficiency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public with applications, fees, examinations, or social services that have an eligibility or compliance component. The ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures The ability to deal effectively with customers and maintain composure in stressful customer-service situations. Applicants must be authorized to work in the United States. Please note that this position is not eligible for visa sponsorship or STEM OPT extensions, and successful candidates will be required to complete an I-9 form upon hire. Why Join Our Team? We believe in supporting our workforce's health and well-being with a valuable total compensation package, including: • Work-Life Fit: Take time for yourself with 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave. • Health Insurance Coverage: The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find premium costs for you and your family, including the percentage of dependent coverage paid by the State. • Dental Insurance: The State of Maine pays 100% of employee-only dental premiums ($387.62 annual value). • Retirement Plan: The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS). Contact information: Questions about this position should be directed to Terri Kanaris Talent Acquisitions Specialist, via email *********************** Application Instructions: To apply, click “Apply for this opening” and upload your cover letter, resume, and any relevant transcripts or certifications. Your resume must include month/year for each position and list related duties and responsibilities. Please note if any experience was part-time. Need a paper application? Download one [HERE] or call ************. Submit paper applications, cover letter, and resume before the closing date to: Office of Human Resources Secretary of State, Office of Human Resources 101 Hospital Street Augusta, ME 04330 Fax: ************ We are an Equal Opportunity Employer committed to building an inclusive workplace that respects and values diversity across all background . If you are unable to complete the online application, please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.

Unlock Your Full Potential: Become a Key Player on Our Member Service Team! Atlantic Federal Credit Union is looking for an energetic and detail-oriented Member Service Representative who's ready to make a real impact in the financial lives of our members. If you are experienced and have a background in banking, retail or service, love connecting with people, and want to further your career, this could be the perfect fit. What You'll Do: You won't just handle routine transactions, you'll be the face of our credit union, helping members with everything from deposits to problem-solving. Your support will be in branch and in our digital channels Be a Relationship Builder: You'll do more than provide service, you'll build lasting relationships. Educate our members about our full suite of financial products, helping them make smarter decisions. Maintain Financial Integrity: Balance your drawer down to the penny every time and ensure all transactions are accurate. Your keen eye will help catch potential issues before they become problems. Compliance and Security: Safeguard confidential information, keep an eye out for suspicious activity, and stay on top of all regulations. Branch Support: From opening and closing the branch to assisting with audits, you'll be an essential part of the team's day-to-day operations. Why You'll Love It Here: At Atlantic, your professional development is our priority. You'll have the opportunity to grow, learn, and take on new responsibilities in a supportive environment that values hard work and dedication. Go beyond transactions take the next step in your career with a team that's got your back, we want to hear from you! Elevate your career and make a difference-apply today! Atlantic is an Equal Opportunity Employer Requirements What You Bring to the Table: We're not just looking for skills, we're looking for someone who shares our commitment to serving our community. Here's what helps you stand out: 1-3 years of customer service experience, ideally in banking, retail or service. A natural problem solver who thrives in a fast-paced environment. An eye for detail, balancing your cash drawer and ensuring all tasks are done with precision. Willingness to travel to branches when needed. High school diploma or equivalent.

**Title:** Test Content Services Specialist **Salary:** $55K **About PSI** We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers. We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent. At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle. Learn more about what we do at: ************************* **About the Role** The Test Content Services Specialist applies technical expertise in exam content management, database management, and project management to the publication and maintenance of certification exams. The Test Content Services Specialist will import exam content from client representatives, prepare and configure exams for publication, and perform quality checks for publication and maintenance of exam forms in PSI's proprietary item banking and exam delivery software. - This is a full-time permanent role, with flexible hours around core office availability Monday to Friday. The role can be performed remotely in the US, UK, or Sweden, with occasional travel for meetings, events and workshops. **Role Responsibilities** - Onboard new clients and determine appropriate test setup based on client requirements. - Intake new exams for existing clients and publish exams according to established timeline requirements. - Develop and maintain timelines for test publication activities and track progress in project management ticketing software. - Format files to import client content into item banking and test delivery software, and ensure all data is imported accurately. - Prepare tests for publication and implement live updates to tests. - Collaborate with Information Technology personnel and/or Test Content Services Manager to provide software support and training for clients. - Identify potential test publication issues, troubleshoot, and suggest possible solutions to problems. - Conduct quality control according to department procedures and address issues. - Support other Content Management teams with tasks related to test publication. - Participate in the development and maintenance of documentation of Test Content Services work processes and associated technology tools, including system user guides. - Maintain in-depth and up-to-date knowledge of proprietary item banking and exam delivery software. **Knowledge, Skills and Experience Requirements** ▪ Bachelor's degree level preferred ▪ 1+ years' experience exam publication, item bank management and/or database management. ▪ Strong communication skills required. ▪ Ability to approach problems with creative problem solving. ▪ Proficiency with Microsoft Office applications. ▪ Experience with Jira a plus. ▪ Experience with XML, HTML and QTI file formats preferred Benefits At PSI, our culture is to be transparent and fair. That's why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role. In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes: + 401k/Pension/Retirement Plan - with country specific employer % + Enhanced PTO/Annual Leave + Medical insurance - country specific + Dental, Vision, Life and Short Term Disability for US + Flexible Spending Accounts - for the US + Medical Cashback plan covering vision, dental and income protection for UK + Employee Assistance Programme + Commitment and understanding of work/life balance + Dedicated DE&I group that drive core people initiatives + A culture of embracing wellness, including regular global initiatives + Access to supportive and professional mechanisms to help you plan for your future + Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.

Do you enjoy helping people, building relationships, and making everyday interactions feel easy and welcoming? Are you detail-oriented, a problem solver, and comfortable handling transactions while answering questions with confidence? If so, we would love to have you on our team! Acadia Federal Credit Union is seeking a full-time Member Service Representative (MSR) for our Broadway branch. The individual best suited for this role will play an important part in creating a positive, professional, and welcoming experience for our members while supporting their day-to-day financial needs. This position focuses on building strong relationships, providing accurate information, and ensuring members feel supported and confident in the services they use. Recognized as one of the “Best Places to Work in Maine” every year from 2022 through 2025, Acadia FCU offers an excellent compensation and benefit package that includes health, disability, and life insurance, paid earned time off, and a 401(k) matching retirement plan. We are a growth-oriented community credit union that fosters excellence, teamwork, and engagement in our workplace. If you want to be part of a company that values its team, members, and the communities we serve while promoting a healthy work-life balance, then apply online today! This position will remain open until the right person is found. • An Equal Opportunity Employer • FULL JOB DESCRIPTION

Join Our Team as a Customer Service Representative in Auburn, ME! - Urgently hiring Customer Service Representative in Auburn! Job Title: Customer Service Representative Pay: $25.00 per hour Hours: Monday-Friday, 8:00 AM - 4:30 PM You'll work closely with the front office team to drive exceptional service and maintain smooth operations. What You'll Do: As a Customer Service Representative, you will be responsible for: Answering phones, prioritizing immediate responses to customer inquiries. Greeting and assisting walk-in customers with professionalism and warmth. Determining if callers are existing or new customers, adding them to the system as needed. Gathering customer needs and documenting requests accurately in our system. Routing calls to the appropriate departments. Communicating effectively with walk-in customers using a slider window for inquiries. Maintaining accurate and detailed data entry throughout your daily tasks. What You'll Bring: The ideal candidate for this role will have: A high school diploma or equivalent Strong attention to detail and a commitment to delivering outstanding customer service. Excellent communication skills for both phone and face-to-face interactions. A professional demeanor with a self-directed approach to staying productive during downtime. Why Join Us in Auburn? Enjoy flexible hours within a supportive team culture that values your contributions. Benefit from competitive pay and comprehensive health insurance coverage from day one. Be part of an employee-owned company with a clear path for career growth and development, with the potential to transition into an HR support role. Participate in our ESOP program with an opportunity to buy into ownership after three years. Earn paid time off starting at 40 hours in your first year and increasing to 80 hours in your second year, along with 8.5 paid holidays after 3 months. Location & Schedule: This position is on-site in Auburn, ME, and offers a consistent Monday to Friday schedule from 8:00 AM to 4:30 PM. Ready to Take the Next Step? If you're ready to start a rewarding career as a Customer Service Representative in Auburn, apply today or contact our recruiting team to learn more. Don't wait, we're hiring now!

Here at GoNetspeed, we believe in the power of connectivity. We believe that life doesn't wait for us to catch up. We believe that providing the fastest and most reliable Internet to the communities we serve means committing to the present and building for the future. And we believe that our amazing team of employees are the key to our future and vision of connecting communities for today and for whatever comes next. If this excites you, come and join our team. As a Customer Service Representative, you'll serve as the primary point of contact for new and existing customers. We do more than assist our customers, we deliver exceptional customer care experiences. In this key role, you'll develop and nurture strong customer relationships and deliver outstanding service. Every day, you'll support customers with service orders and billing analysis. You'll offer creative resolutions and connect your clients with the right products and services for their needs. PRIMARY DUTIES & RESPONSIBILITIES:Responsible for providing customer service for all customers. Very strong telecommunications skills, must be able to balance multiple, complex and time sensitive duties all at the same time.Experience in dealing with challenging interpersonal situations using flexibility to create positive change.Strong face to face, written and verbal communications skills.Experience diffusing difficult customer situations. REQUIRED EXPERIENCE & KNOWLEDGE:Two years of experience in direct or related industry.Associate degree in business or a combination of education and experience.Interact with complex database and management systems supporting customers. You'll thrive in this role if you're an effective communicator with excellent interpersonal skills. To be successful, you'll need to be familiar with bookkeeping practices and data management. If you're a detail-oriented problem solver with experience improving processes, this opportunity could be a great fit. GoNetspeed is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity, color, race, creed, national origin, religious persuasion, marital status, political belief, or disability. Thank you for choosing GoNetspeed as your potential next employer! We know you have other options when selecting an employer of choice and are so glad you chose to apply with us.

The purpose of this job is to perform a wide variety of tasks in support of law enforcement and crime prevention functions. Perform investigative work and other special assignments. Assist and interact with the public by taking calls-for-service over the telephone, in person (both in the field and at the department) and completing all required paperwork. Provide traffic control assistance at major crash scenes, fire calls, major crime scenes and special city events. Carry out a variety of technical and administrative tasks in support of the Police Department and to perform other duties as directed. Why Work for the City of North Richland Hills? As an employee of the City of North Richland Hills you will experience more than just a job, more than a paycheck. Working for the City of North Richland Hills means becoming a member of our family and reaping the benefits that go along with it. Insurance Full time employees are offered a complete line of benefits, which includes medical, dental and vision insurance, life insurance equal to three times your salary, and optional supplemental life insurance and long-term disability programs. Retirement As a full-time employee, you will become a member of the Texas Municipal Retirement System (TMRS) with the City of North Richland Hills making contributions towards your account. You can also put savings toward retirement in the voluntary 457 deferred compensation plan. Vacation, Holidays, and Sick Leave The city offers vacation and sick leave, as well as ten paid holidays. Full time employees earn three weeks of vacation during their first year of employment and 10 hours of sick leave a month. What We're Looking For * High School Diploma or Equivalency. * Six months to one year of experience in a related job field, or 15 college semester hrs. * Must successfully complete a basic public service officer training school within one year of employment. Valid Texas Class C Driver's License Code : 2025133-1 Location : POLICE DEPARTMENT Posting Start : 01/07/2026 SALARY RANGE: $47,490.00-$66,462.00

Part-time Description For over 40 years, the Central Lincoln County YMCA has been dedicated to improving the quality of life for all. There is not a more exciting, cause-driven organization to belong to, raise a family in, work or volunteer for, or donate. Our connections to our community hold us together, offer support, and give us an important sense of belonging. The CLC YMCA, with an operating budget of over $3M and over 90 staff, is a thriving non-profit organization serving more than 3,800 members and program participants with a range of activities. Emphasizing the four core character development values of caring, honesty, respect, and responsibility, we are committed to strengthening our communities by nurturing the potential of kids, promoting healthy living, and fostering a sense of social responsibility. We deliver subsidized services to adults and families in need and deserving children of the Central Lincoln County region. Position Summary: This position supports the work of the YMCA, a leading nonprofit to strengthen the community. Early mornings, evenings and weekends are a MUST. Essential Duties and Responsibilities: Commits to the YMCA's mission, vision and values to promote healthy living, social responsibility, and youth development. Works with supervisor to create and implement procedures and/or programs and/or curriculum. Works with program participants and volunteers to deliver safe, quality programming while adhering to all standards. Greets members, answers phones, answers questions, and/or directs members to the correct department supervisors. Conducts tours and assists members with registering for membership and programs: Processes member payments and assists with cash handling. Promotes YMCA programs and services to existing and potential members and recruits new members. Builds effective, authentic relationships with participants and connects participants to the YMCA. Monitors facility usage and ensures members and visitors adhere to YMCA rules and core values. Ensures the Welcome Center remains clean and organized. As a Mandated Reporter, recognizes signs of abuse or neglect and reports to supervisor and the appropriate authorities. Non-Essential Duties and Responsibilities: Performs other tasks and projects as assigned. Requirements Physical Requirements: The physical requirements described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, talk, hear, bend, and lift. The employee is also required to use hands and fingers to operate a standard computer keyboard or tablet; use a computer, mouse, printer, and copier; and speak and hear using a telephone. Specific vision abilities required by the job include close vision, distance vision, and the ability to adjust focus. The employee will lift and/or move up to 30 pounds. Work Environment: The work environment characteristics described here are representative of those the employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed at a community campus that serves all people. Work is occasionally stressful and requires ability to multi-task, meet deadlines, and successfully cope with the pressures which are related to the position. The campus facility is open early mornings, evenings, and weekends and the job may require attendance outside of regular business hours (9am - 5pm). The noise level can be all volumes. Essential Experience and Skill Requirements: CPR and First Aid certification required within 60 days of hire. Team player, with superb interpersonal skills. An ability to work with co-workers and the public in a positive and friendly manner and resolve conflicts as needed. Self-starter with the ability to multi-task, work independently, and adapt to changing circumstances in a fast-paced environment. Basic computer skills and ability to learn new software. Essential Education Requirements: High School degree or GED or working towards completion of high school. Benefits: The health and wellness of our staff is paramount, so we foster a culture of healthy living amongst our team and offer a YMCA membership and program discounts. Salary Description $15.50 to $17.15 per hour

Mentimeter is an engagement tool with a clear goal in mind. To turn presentations into conversations. Through real-time interactivity and clear visualizations, we get people to participate, engage and become more productive. Transforming all those passive meetings, airless classrooms and drawn out trainings into valuable and memorable moments. We truly believe that you achieve the best results by doing things together. And that successful leaders need to adopt a curious and collaborative mindset in order to get there. So with you at Mentimeter, you'll be a big part of the ambition to help over 1 billion people listen, learn and work better together. We're looking for a driven and curious Customer Support Representative to join our Support team in our Stockholm office. You'll become part of a humble, fast-moving, and collaborative team that helps our users shine when hosting interactive presentations. From the very beginning, high-quality, scalable support has been a key contributor to Mentimeter's success and you'll play an important role in carrying that forward. As a Customer Support Representative, your primary responsibility is to support our users via chat and email, helping them succeed with Mentimeter and delivering an exceptional experience in every interaction. Beyond great support, this role also has a strong commercial dimension. You'll learn to identify opportunities in incoming support conversations, capture sales potential, and hand over leads to our Sales team and by doing so directly contributing to Mentimeter's continued growth. We believe that the right person with ambition and a growth mindset can truly leverage their time at Mentimeter. We're a fast-growing company, and we want our people to grow with us. This role is a great opportunity for someone who is motivated by impact, enjoys collaborating across teams, and is interested in building a long-term career in sales. Starting your journey at Mentimeter as a Customer Support Representative is a natural stepping stone toward roles such as Sales Development Representative and beyond. Responsibilities for the role * Support users from all over the world via chat and email, helping them succeed with Mentimeter * Learn to spot and explore sales opportunities in incoming support conversations, and collaborate with our Sales team by handing over potential leads * Build a strong understanding of our users and their needs, and share insights and feedback with Product, Sales, and Marketing * Support the Stockholm team with administrative tasks such as payments and invoicing * Take part in team initiatives and projects that help improve how we work and grow our Support function Resources we have to support you * A collaborative global Support team working across our offices in Stockholm, Toronto, and Sydney * Best-in-class support tools and scalable solutions, including resolution bots, saved replies, and a comprehensive Help Center * A structured onboarding program and hands-on training, designed to help you feel confident, capable, and supported from day one * A beautiful office with everything you need to do your best work * A large and engaged community of over 200 million users, presenters, and customers who genuinely love Mentimeter (reflected in an NPS consistently above 70) * Clear Mentimeter principles and ways of working that guide how we collaborate, take ownership, and continuously improve together What we're looking for * At least 1 year of experience in a customer-facing role * Excellent written and verbal communication skills in English, with the ability to explain ideas clearly and engage in meaningful conversations with customers * A solid technical understanding of websites and digital products, enabling you to troubleshoot effectively with customers * A genuine passion for customer service, paired with ambition and motivation to create revenue-generating impact * An entrepreneurial mindset, as you will contribute to building Mentimeter together with your colleagues It's a bonus if you have: * Previous exposure to sales or commercial roles, and/or experience working in a B2B environment You don't need to tick every box to apply. We value mindset, motivation, and willingness to learn just as much as experience. Not required: * You don't have to know Swedish (we are an English-first organization, daily work is carried out in English and the Mentimeter team currently boasts over 45 different nationalities!) Please note that this position is located onsite at our office in Stockholm, with the starting date being flexible yet ideally as soon as possible. What Mentimeter can offer At Mentimeter we can offer a diverse and inclusive work environment supported by smart and driven colleagues. We believe in continuous professional development for all of our colleagues and therefore offer access to a leadership program (including external personal coach) and relevant education to ensure that we continue to be state-of-the-art when it comes to innovating and building Mentimeter. Your place will be in a growing company with lots of career opportunities, working on a beloved product used by more than 300 million people. It's not all about work though, we also offer a very healthy view on work-life balance. All of this comes attached with a competitive compensation and benefits package, including pension contributions. Learn more about our benefits by visiting our Benefits & Perks page AI and Hiring at Mentimeter At Mentimeter, we believe AI helps us work smarter - but it never replaces the human assessment, curiosity, and personal connection that define our culture and our hiring. We use AI as a sparring partner: to bounce ideas, bring new perspectives, support structure, and make our work more efficient. But the meaning, decisions, and interactions always come from people. * AI does not screen or decide on candidates. * There is no automated filtering, ranking, or decision-making in our recruitment process. Every application is reviewed by a person. * Hiring teams may use AI to support their work - for example, to structure notes, prepare interview questions, or organize their thinking. AI strengthens our work, but it does not define it. At Mentimeter, we're not building an AI-driven hiring process - we're building a people-first culture, where technology helps us listen, learn, and grow together. Culture at Mentimeter At Mentimeter we believe in giving everyone a voice - regardless of who you are. So we build a platform that does just that. Our platform is not only our product but also our organization. A platform where people feel safe, where differences are embraced, a place where you can have fun. We strongly encourage applicants who are people of color, LGBTQ+, women, people with disabilities, and/or formerly incarcerated people, and a college degree is not strictly required. In order to give everyone a voice, we need to be as diverse as our users. Learn more about our culture by visiting our Culture page. Review our Privacy Policy for more information.

Builds and maintains strong relationships with our members and proactively explores current and future member needs. A thorough understanding of all deposit products and electronic delivery services allows the Representative to open new accounts, originate loan application requests, manage complex accounts, provide support and follow-up on inquiries, and resolve problems with the intention of exceeding member expectations. Acts as the primary liaison for member technical support with regard to the various electronic products and services. *PLEASE NOTE: THIS IS AN ON-SITE, IN-PERSON POSITION. CANDIDATE MUST RESIDE IN STATE OF MAINE, POSSIBLE HYBRID OPPORTUNITY ONCE FULLY TRAINED* Qualifications The successful applicant will be a highly motivated, team oriented, positive thinker with a desire to provide exceptional service in a fast-paced environment. You should have a minimum of six months related experience (one or more years preferred). Also required are strong interpersonal, communication, and organizational skills; proven ability to establish and maintain effective working relationships with all levels of staff and members; professional appearance; solid work ethic; reliable attendance; work accuracy and an ability to be detail oriented. A high school diploma or GED is required. This position may require registration as a Mortgage Loan Originator (MLO) with the Nationwide Mortgage Licensing System (NMLS) and Registry on an annual basis in addition to maintaining updates as needed. The Credit Union will pay the fees associated with registration as a MLO. Benefits of Employment with Maine State Credit Union: In addition to our world-class culture, a fun and supportive work environment and opportunities to learn and grow, our employees appreciate the work-life harmony they are able to achieve as part of our team. We are also proud of the benefits we offer: Employer-subsidized medical insurance plans, includes one plan with employer paid premiums of 97% HSA - generous employer contribution Employer funded HRA Employer-subsidized Dental and Vision Insurance 100% employer paid - Life, Short-Term Disability and Long-Term Disability Insurance Accident Insurance Competitive wages, and annual evaluations with compensation adjustments Generous 401(k) employer match, plus annual discretionary contribution Generous PTO with immediate PTO accruals + 8 hrs of birthday PTO & 12 paid holidays Paid Parental Leave Education reimbursement - up to $5,000 annually for undergraduate Opportunities to volunteer in our local communities 100% Employer Paid EAP which includes 6 free mental health sessions Wellness Reimbursement of up to $150 Free coffee, tea, and hot chocolate and an abundance of food

Bangor Federal Credit Union is seeking a full-time Member Service Representative/Teller to assist members and potential members with their financial needs. The Member Service Representative/Teller is responsible for the opening and closing accounts, processing deposits, withdrawals and payments for members in person, on the phone or through electronic delivery channels. This person will also answer member questions regarding credit union products and services. This is a Monday through Friday position at the Ellsworth location. Requirements Additional requirements include: Positive attitude Accurate cash handling skills Good communication skills Computer knowledge Attention to detail Ability to multi-task Problem solving skills Bangor Federal offers a competitive wage and benefit package including: 100% employer paid health insurance, life insurance, short and long-term disability. We also offer dental and vision insurance, a generous earned time off plan, paid holidays, a matching 401k plan and wellness program. To apply, visit ********************* Bangor Federal Credit Union is an Equal Opportunity Employer.

Job DescriptionDescription: Join our team as a Member Service Representative/ Loan Officer! About the role: Maine Savings Federal Credit Union is looking for an MSR/Loan Officer for our Hampden location, and your mission is to foster cooperation with members and build their trust by relaying your knowledge of how our products can have a positive impact in their financial lives. If you have a knowledge base in retail banking, processing loan approvals and denials, opening/closing accounts, and have a passion for helping others, this could be a great fit! What You'll Do: Provides friendly, prompt, professional and accurate service to members and coworkers. Help our members understand our products- ranging from unsecured personal, secure vehicle loans, VISA and debt consolidation loans as well as cross sell opportunities and make recommendations. Communicates with and interviews members for consumer loan applications while ensuring that we are compliant with credit union policies, exclusive of equities. Deliver loan decision to member within minutes of their application. Confirms that all loan collateral is properly insured, demonstrates an understanding and compliance of regulatory and cybersecurity trainings as they relate to workflow. Periodically assists the Teller line, processing members' financial transactions and balances cash drawer. Demonstrates competency in Digital Banking. Requirements: 3-5 years of similar or related experience preferred. Prior experience in working with others inside and outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Working knowledge skills both written and verbal. Ability to work out of other branches as needed. More about Maine Savings: Maine Savings offers an excellent compensation package as well as the opportunity to thrive in a challenging, fun, and exciting environment. Maine Savings also offers health insurance, dental and vision insurance, 401k with company match, paid holidays, a generous Paid Time Off program, employee referral program, employee discounts, continuing education and student debt relief programs, longevity bonuses and more! Maine Savings is a growing modern financial institution offering members a full range of financial services. With over 38,000 members and over $800,000,000 in assets, Maine Savings is among Maine's largest credit unions. With 12 branches, nearly 175 employees, and state-of-the-art technology, Maine Savings is committed to providing its members in-person service and modern conveniences. Founded in 1961 by employees of the Bangor and Aroostook Railroad Company, Maine Savings continues to serve its membership as a federally insured not-for-profit credit union. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or any other characteristic protected by law. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Part-time Description Do you love helping people feel seen, supported, and excited to be part of something great? Join our Welcome Center team and become the heart of our YMCA community! We're looking for a friendly and organized teammate who thrives in a mission-driven environment to greet members, answer questions, and keep our front desk running smoothly at our Rockport facility. This is more than a customer service job - it's a chance to create connections, solve problems, and be a vital part of our community. Weekend Schedule: Saturdays, 6:45 AM to 12:45 PM, or potentially longer on days with scheduled birthday parties Sundays, 8:45 AM to 1 or 2 PM Note: We are offering a higher wage for this role than our standard Welcome Center position, to honor the weekend commitment What you'll do: Greet every member with warmth and positivity Help folks register for programs and navigate their Y experience Tackle tech like Daxko and CRM tools (we're willing to train the right candidate!) Work closely with all other teams to keep operations running seamlessly Keep the lobby area tidy and welcoming Handle cash, close out your register, and assist with light admin tasks Support mailings and member communications Get to know our members and help build a warm, connected community You're a great fit if: You've got strong communication skills and a team-first attitude You love being busy and helping people You're comfortable using computer systems You want to keep weekdays and nights free for other work or childcare needs. Why Join Us? Retirement Program - Access to retirement on Day 1, with potential eligibility for a 10% match from the YMCA after two years. Membership Perks - Enjoy a free annual YMCA membership ($696 value!) A Role That Makes a Difference - The PenBay Y is a community cornerstone where all people can connect, grow, and thrive, and you are a vital part of that vision. Requirements ESSENTIAL FUNCTIONS: Provide excellent service to members, guests, and program participants both in the Y and on the phone, contributing to member retention. Be creative in finding ways to successfully meet member needs. Greets members upon arrival and departure from Y and makes an effort to learn each member's name. Looks to ensure that all those entering our Y are checked in properly. Conducts discussions and/or tours responsive to the needs of prospective members; encourages and closes membership sales. Builds relationships with members; helps members connect with one another and the Y. Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues. Utilizes Nationwide Reciprocity to check-in members from Ys outside our organization. Verifies their starting cash at the beginning of each shift. Accurately handles cash/check and electronic transactions and complete closeout at the end of each shift. Utilizes Daxko to process and record payments for membership sales & renewals, program registrations and one-time fee transactions. Provides proof of receipts to those who request via email or print. Receive and warm transfer calls to other staff members. Take messages and email staff as needed. Check front desk email daily. Assists with monthly membership mailings by stuffing, sealing and stamping envelopes. Additionally helps with monthly membership reports and filing applications as needed. Helps ensure Y programs are correctly entered into Daxko before each new program registration begins. Applies all Y policies associated with member services. Light cleaning of front desk and lobby areas. Perform other duties as necessary for the good of the association QUALIFICATIONS: Excellent interpersonal and problem solving skills. Ability to relate effectively to diverse groups of people from all social and economic segments of the community Previous customer service, sales or related experience. Knowledge of computers, email, and a basic knowledge of Microsoft Word and Excel Ability to multi-task in an outward customer facing fast-paced environment. WORK ENVIRONMENT AND PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device. The employee frequently is required to sit and reach, and must be able to move around the work environment. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust. The noise level in the work environment is usually moderate. The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. Nothing listed is intended to be an exhaustive list of all responsibilities and duties required. The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Salary Description 17.00-19.00/hour, depending on experience

Temporary Customer Service Representative/Route Service Representative -Final Gift 📍 Turner, ME | M, T, Th, F | FT (40 hrs + overtime as needed) 💲 Pay Range: $19.00-$23.00/hr (Based on overall skill and experience) If you're a pet parent yourself or someone who feels strongly about giving back to your community of pet lovers and veterinary professionals, this role could be a perfect fit. About Gateway Services Gateway Services is North America's leading pet aftercare provider, trusted by over 17,000 veterinary clinics. With more than 2,300 team members across 140+ locations, we support pet parents with dignity, compassion, and care - one pet at a time. Please visit Gateway Services Inc. to learn more about us. (Don't worry if you haven't worked in pet aftercare before - we'll provide training!) Job Overview At Gateway, our Customer Service Representatives (CSRs) are relationship-driven professionals in a key customer-facing role. As the primary link between Gateway and our veterinary partners, CSRs build lasting relationships, manage customer needs, and resolve challenges with professionalism and compassion. This position goes beyond driving. While transportation is part of the job, CSRs spend their days engaging with clinics and communities, staying active, and representing Gateway with care and integrity. What you'll do: Serve as the main point of contact for veterinary clinics, providing reliable and compassionate service Build trusted relationships with clinic staff and families through empathy, respect, and professionalism Safely handle pets in the aftercare process with dignity and care Manage customer needs and solve problems effectively Support Gateway's reputation for exceptional service in every interaction What we're looking for: Strong relationship-builder with excellent communication skills Empathetic and respectful, especially toward families and pets in our care Organized, dependable, and committed to customer service excellence Comfortable with driving responsibilities and being active throughout the day Pet lovers and pet parents are especially well-suited to this role The CSR role reports to the Care Center Manager. Duties & Responsibilities Relationship management: Serve as the primary point of contact for veterinary clinics on your route. Build and maintain strong relationships with clinic staff to ensure satisfaction and efficiency. Develop and maintain strong relationships with veterinary clinic staff. Maintain and support growing account base. Educate clients on services, answer questions, and address concerns promptly. Address any inquiries or concerns raised by clinic employees regarding service quality and operational efficiency. Ensure clinics receive prompt and professional support for all their pet aftercare needs. 100% Service Perfection and Wow 'ng customers at every interaction. Collect feedback to improve service quality and enhance the overall customer experience. Service delivery: Address any service issues proactively and escalate concerns to the appropriate department when necessary. Educate clinics on company services, policies, and procedures to enhance their experience and optimize operations. Ensure that the collection of all pets from veterinary clinics is conducted with the utmost care and the highest level of professionalism. Living our Brand Promise and One Pet at a Time. Anticipate clinic needs before requested, ensuring the highest level of quality service. Maintain all proper documentation and tracking for all pets entrusted to you. Enhance the overall clinic experience by ensuring that clinic staff are appropriately informed on company services, policies, and procedures. Assist with administrative tasks related to client accounts, including billing inquiries and service modifications. Follow company safety guidelines, adhere to store policies, and maintain vehicle and equipment standards. Always maintain best in class service standards by ensuring that you always comply with proper uniform and vehicle cleanliness standards. A positive and welcoming attitude is a must. Product and Service Promotion: Educate veterinary clinic staff on new product launches and available commemorative merchandise for pet parents. Distribute authorized marketing materials to clinics and ensure product information is up to date. Identify potential sales leads and redirect them to the Business Development Manager for follow-up. Monitor inventory levels of promotional materials and request replenishments as needed. Key Performance Indictors Growing revenue from existing clinics (Same Store Sales Growth). Expanding services and products within your assigned route (Organic Growth). Retaining clinic partnerships and keeping them highly satisfied (Client Attrition Rate & NPS). Minimizing customer complaints and ensuring on-time, exceptional service. Education, Training & Qualifications High school diploma or GED required as minimum Prior experience in customer service, account management, or sales/route sales is highly desirable. Proficiency in CRM systems and sales tracking tools. Ability to work early morning hours, weekends, and holidays as needed. Basic math and computer skills for order placement and inventory tracking. Valid driver's license with a clean driving record. Skills and Abilities Empathy and Compassion: Deep understanding of pet parents' grief and the vital role of aftercare services. Training provided. Service Excellence: Dedication to delivering exceptional, white-glove customer service. Problem Solving: Focused on turning obstacles into opportunities to deliver smoother, more reliable service. Urgency and Precision: Ability to respond swiftly while maintaining accuracy and care. Sales Expertise: Skilled in professionally educating and informing clinic staff about products. Strong Relationship building skills. Energy and Professionalism: A proactive approach with strong interpersonal skills. Innovative Problem-Solving: Continuously seeking ways to enhance customer experience and service delivery. Strong Communication and Customer Focus: Excellent interpersonal skills with a customer-first mindset. Multitasking and Account Management: Ability to efficiently oversee multiple clinic accounts. Pet Handling Experience: Comfortable and experienced in professionally handling animals. Training provided. Independent Decision-Making: Capable of working autonomously in a fast-paced environment. Technical Proficiency: Skilled in using CRM software, email communication, and other computer applications. Physical Capability: Able to safely lift and transport animals of various sizes. Working conditions You'll be expected to deliver best-in-class service at every interaction, living out our brand promise of treating each pet with dignity and each client with utmost care. Daily direct interaction with veterinary clinic staff, including doctors, technicians, and reception teams, to ensure they feel supported and informed. Independent decision-making is essential, along with the ability to adapt quickly and solve problems proactively on behalf of clinics and pet parents. Exposure to the emotional aspects of pet loss and grief is common. Compassion and empathy are essential when working with veterinary teams and pet parents during sensitive situations. Flexibility is required to respond to time-sensitive needs from veterinary clinics and to ensure consistent, high-quality service. Frequent heavy lifting in a physically active environment. Maintaining professional appearance standards, including uniform and vehicle cleanliness, is required to uphold our brand and reassure clients. YOU'LL LOVE WORKING WITH US BECAUSE: The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams - people you can be proud to work with! OUR CORE VALUES: People First Exceed Expectations (HIT) Honesty, Integrity, Trust Be Passionate and Caring Continuously Improve What You'll Get At Gateway, we believe in rewarding and supporting our people with more than just a paycheck: Pay range: $17.00-$22.00/hr + overtime eligibility Employee referral program - bring great people into our family and earn rewards Medical, Dental, and Vision Plans with low co-pays designed to support you and your family Company-paid Life, AD&D and LTD insurance for all full-time employees. Critical Illness, Accident, and Pet Insurance available as voluntary benefits 401(k) with employer match - we invest in your future Great Hearts and Minds Program - limited annual subsidy for your dependents' education Tuition assistance - up to $2,000 for approved education courses Grow with Gateway Program - access to in-house learning and development for your career goals including the Gateway Management Advancement program (G-MAP) Established Talent Management practices allows our employees to thrive and grow while in our employ Employee wellness and support programs accessible in an established Employee Assistance Program Paid holidays and PTO so you can rest, recharge, and enjoy time with family Physical activity - Not built to sit behind a desk, don't worry this role will get you out and about doing some physical activity Sustainability is as important to us as it is to those communities that we serve Opportunity to do something meaningful with your life - Support others in their time of need. And most importantly: the chance to be part of a team that makes a real difference for pets, pet parents, and the communities we serve. Join Us If you're looking for more than just a job - if you want a role where your compassion, charisma, and community spirit shine through - we'd love to hear from you. Apply today and help us serve pet parents with the care and dignity their companions deserve. Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee's cultural differences, life experiences, self-expression, and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources at *************************. New employees to Gateway will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov #INDCSR M, T, Th, F 40 hours full time; overtime as business needs

Are you looking for a career that will challenge you, support your growth, and make a real difference in your community? Do you have a passion for helping others and leading by example? We're excited to meet you! As a Member Service Representative Team Lead at Atlantic, you'll play a vital role in driving our branch's success while developing your skills and leadership abilities. As team lead, you'll support and guide our member service representatives, ensuring they have the resources and training they need to thrive. You'll work closely with our Branch Manager to create a positive, productive work environment that's focused on delivering exceptional member experiences. What We're Looking For: A passion for helping others and a desire to grow with our organization Excellent communication and interpersonal skills (we'll teach you the rest!) 1-3 years of experience in a customer-facing role (banking experience a plus, but not required) Experience in a leadership role. A willingness to learn and adapt to new systems and processes Strong problem-solving skills and attention to detail A commitment to confidentiality and accuracy in your work What We Offer: Ongoing training and development opportunities to help you grow your career A supportive, collaborative work environment that values your contributions A competitive salary and benefits package The chance to make a real difference in the lives of our members and our community Why Atlantic? We're a locally managed financial institution that's dedicated to serving our community. We believe in empowering our employees to take ownership of their work and providing the resources they need to succeed. If you're looking for a career that will challenge you, support your growth, and make a real difference, we'd love to hear from you. Atlantic FCU is proud to be an Equal Opportunity Employer Requirements Requirements include up to 3 years of similar or related experience, amazing service and communication skills, the ability and desire to serve as a leader, capacity to learn and utilize our core banking system and related platforms. A high degree of accuracy and confidentiality is key to the role. Previous experience in coaching/mentoring capacity of other employees.

Are you a people-focused leader who enjoys supporting a team while building meaningful relationships with members? Do you take pride in cultivating a positive member experience, coaching and developing others, and ensuring smooth, effective branch operations? Acadia Federal Credit Union is seeking a full-time Lead Member Service Representative in one of our new branch locations in Presque Isle. The individual best suited for this role will lead and support the Member Service Representatives (MSRs), ensuring members and potential members receive knowledgeable, friendly, and consistent support. This position plays an important role in strengthening member relationships while supporting branch operations and team development. This role oversees the training, scheduling, and daily workflow of MSRs while assisting on the front line as needed. The Lead MSR partners closely with the Branch Manager to support hiring, coaching, and performance development, and helps ensure team members are confident, engaged, and prepared to meet members' financial needs. This new branch is slated to open in March. Until the branch is fully operational, the location of training and day-to-day work will be flexible and may occur at alternate Acadia FCU branches or remotely. Candidates should be comfortable working in a temporary location throughout the training and pre-opening period. Designated as one of the “Best Places to Work in Maine” every year from 2022 through 2025, Acadia FCU offers an excellent compensation and benefit package that includes health, disability, and life insurance, paid earned time off, and a 401(k) matching retirement plan. We are a growth-oriented community credit union that values people, collaboration, and continuous improvement. If you want to be part of an organization that supports its teams, is committed to its members, and is focused on continual improvement, we encourage you to apply online today. This position will remain open until the right person is found. • An Equal Opportunity Employer • FULL JOB DESCRIPTION