Member service representative jobs in Manchester, NH - 1,406 jobs

Masis Staffing Solutions is assisting a well-established local manufacturing company in Concord, NH in the search for a Customer Service Representative. This is an excellent opportunity for someone with strong customer service and coordination skills who enjoys working in a fast-paced, team-oriented manufacturing environment supporting orders from initial quotation through final shipment. Schedule: 1st Shift | Mon-Fri, 8:00 AM-4:30 PM Pay: $23/hour based on experience What You'll Do Reporting to the Plant Manager, the Customer Service Representative will: Serve as the main liaison between customers, Sales/Application Engineers, production, and logistics teams Prepare customer quotations, review purchase orders, verify data sheets, and create factory orders for production Communicate order status updates to customers and internal stakeholders throughout the production lifecycle Enter, track, and maintain job and order data in Pointman (SAP/ERP system) and sales registers Coordinate trucking and shipments; track deliveries and proof of delivery as needed Assist customers and sales engineers with material and compound selection Maintain requested and estimated ship dates to support inventory planning Handle customer complaints, returns, and allowances with professionalism and sound judgment Prepare customs documentation for Canadian shipments when required Send customer satisfaction surveys and track responses to address concerns Collaborate closely with Sales, Planning, Warehouse, and other internal departments What We're Looking For High School Diploma or GED required Strong verbal and written communication skills in English Excellent attention to detail and organizational skills Ability to manage multiple priorities in a fast-paced environment Comfortable working with data, order tracking, and ERP systems Customer-focused mindset with problem-solving ability

Customer Service Representative (Early-Career / 2+ Years Experience) New England Wire Products | In-Person | Full-Time New England Wire Products is a family-owned, domestic manufacturer of high-quality wire display racks and shelving solutions. For decades, we've partnered with customers across the U.S. to deliver dependable products backed by responsive, relationship-driven service. We are seeking a Customer Service Representative with 1-3 years of professional experience who is ready to take ownership of customer relationships, manage orders with minimal oversight, and collaborate closely with internal teams to ensure a seamless customer experience. This role is well-suited for someone who has moved beyond entry-level support and is looking to deepen their impact within a manufacturing and operations-focused environment. Role Overview As a Customer Service Representative, you will serve as a trusted point of contact for assigned customers, managing the full order lifecycle from intake through delivery. You will work cross-functionally with Sales, Production, and Shipping to anticipate needs, resolve issues, and ensure accuracy, timeliness, and consistency in all customer interactions. This role requires strong communication skills, sound judgment, and the ability to manage multiple priorities in a fast-paced, detail-driven environment. Key Responsibilities Customer & Order Management Manage customer orders end-to-end, including order entry, confirmations, changes, and delivery coordination Provide accurate and timely updates on order status, lead times, and product availability Serve as a primary point of contact for assigned customer accounts Identify and resolve order discrepancies, shipping issues, or service concerns with a solutions-oriented approach Customer Communication & Relationship Building Deliver professional, consistent communication via phone and email Build familiarity with customer preferences, product usage, and ordering patterns Proactively follow up to confirm accuracy, satisfaction, and on-time delivery Escalate complex or time-sensitive issues appropriately while maintaining customer confidence Cross-Functional Collaboration Partner closely with Sales, Production, and Logistics teams to align customer expectations with manufacturing realities Communicate clearly across departments to support scheduling, prioritization, and problem-solving Participate in process improvement discussions related to order flow, customer communication, and efficiency Systems, Documentation & Accuracy Maintain accurate records in internal systems related to orders, customer communication, and changes Ensure high attention to detail across pricing, quantities, shipping details, and documentation Follow established processes while identifying opportunities for improvement Qualifications Bachelor's degree required (business, communications, supply chain, or related field preferred) 1-3 years of experience in customer service, account coordination, order management, or a related role Experience working in manufacturing, distribution, or B2B environments preferred Strong written and verbal communication skills with a professional demeanor Highly organized with the ability to manage multiple priorities and deadlines Comfortable using Microsoft Office and learning ERP or order management systems Proactive, dependable, and team-oriented with strong follow-through Why Join New England Wire Products? Opportunity to take ownership and grow within a stable, family-owned manufacturing company Hands-on exposure to sales, operations, and production processes Collaborative, low-ego team environment with long-term employee tenure Clear path for increased responsibility and career development Job Details & Benefits Job Type: Full-time Work Location: In person Benefits Include: 401(k) with company match Health insurance Dental insurance Paid time off

Qualifications: Must have SAP experience and be able to work with Microsoft office systems. Must have background knowledge of inventory process, have some experience with chemical distribution, and detailed order entry and shipping. We expect that this candidate has customer service skills within the chemical industry, be organized, able to multitask, and be people oriented. This person should have great communication skills, as they will be communicating with all levels of colleagues, and multiple departments within our company. We request this person to have moderate domestic order knowledge, including Inco Terms, and experience with the overall concept of the exporting process. This candidate should also have knowledge of overall shipping, chemical distribution, and supply chain knowledge. In addition, we would prefer this person to be able to contribute in a corporate setting.

We are looking for either a Customer Experience Representative II or Bilingual Customer Experience Representative II Our Company More than a utility company, Unitil provides energy for life. Our work helps keep homes comfortable, businesses thriving and communities connected. Unitil is an investor-owned public utility proudly serving Maine, Massachusetts and New Hampshire. We are dedicated to delivering energy to our customers safely and reliably. Unitil is committed to creating an inclusive environment that welcomes and values the differences among all of our employees, customers, suppliers and the communities in which we live and conduct business. The continued success of Unitil is enhanced through initiatives that promote diversity and value our employees. Take advantage of a comprehensive benefits package. Unitil offers competitive salaries, a consumer-driven health plan, dental and vision coverage, flexible work, company-paid holidays, a, robust, highly competitive retirement plan and educational assistance. *Note: Benefit offerings may differ between union and non-union employee groups Position Purpose: Effectively and professionally communicate with customers, client companies and co-workers over the phone, web, social media and e-mail, in accordance with department standards and goals to ensure the Company satisfactorily meets their needs. Ensure that customers are consistently provided with prompt, accurate and courteous service. Communicate effectively with others within the department and cross-functional areas, in order to foster a positive working environment. Assist and contribute to improved processes and procedures, in order to efficiently and accurately respond to customers and client companies. Successfully resolve directly, or coordinate the resolution of, routine customer issues and complaints, in a timely manner. Availability & Scope POSTING DETAILS Our Call Center is located in Concord, NH and training is conducted on site, transitioning to a hybrid model thereafter We are subjected to randomized drug testing, one of which is administered on the day of hire. This is due to the gas emergency/leak and carbon-monoxide calls that we take, which puts us into the same category as NH DOT workers. This is a federal regulation, not a state regulation. Operating Hours Regular business Monday through Friday, 7am - 7pm Emergency business Monday through Friday, 5am - 7am & 7pm - 10pm Saturday & Sunday, 8am - 4pm Work Shift Your assigned shift after the completion of training will be 8.5 hours long (a half hour unpaid lunch and two 15-minute paid breaks), and could fall anywhere within the operating hours outlined An 11-hour Storm Shift (two 15-minute paid breaks and 1-hour unpaid lunch) is assigned upon hire and is worked during any Emergency Response Plan as the result of electrical and/or gas emergencies. Holiday coverage is provided on a volunteer basis On-Call Availability There is an On-Call Schedule that, on a rotating basis, one week at a time, would require you to provide stand-by coverage for emergency situations and needs, should they arise Principal Accountabilities: % of Time End Results 70% Respond and communicate promptly to customer inquiries through various communication channels Acknowledge and resolve customer complaints Process all customer requests in accordance with all policy and procedures Communicate and coordinate with peers and supervisors as necessary Provide feedback on the efficiency of the customer service processes Ensure customer satisfaction and provide professional customer support Follow call calibration guideline expectations to ensure customer satisfaction and one-call resolution Contribute to the team and help foster an atmosphere of support by applying Unitil core values Maintain a positive, empathetic and professional attitude toward customers at all times 20% Effectively and accurately acknowledge and resolve all customer interactions, transactions, comments and complaints within CIS. Ensure that all tasks are completed efficiently and accurately, in order to ensure a one-contact resolution and positive customer experience Recommend proactive solutions that could enhance the customer experience, such as communication preferences, Uni-Pay, MyUnitil account set-up, and self-service ways to pay 10% Complete all customer requests received through various communication channels (CHAT, WEB, IVR, E-mail, Social etc.) in a timely and professional manner. Ensure that written communication back to the customer is error free and grammatically correct. Ensure that all information provided is within all company standards and policies As Needed Respond to unforeseen situations and complete assignments and special projects, as assigned by supervisor or manager Qualifications for Customer Experience Representative II High School diploma, general education degree or equivalent experience 2-year experience in providing telephone customer service in a call center environment Possess advanced keyboarding and PC skills in a Windows environment Advanced web communication skills Ability to work in a changing environment Strong written and oral communication skills Demonstrated reliability and flexibility Must accept alternate shift coverage on a rotational basis, and as required Ability to multi-task, navigate and communicate effectively over VOIP and other communication channels High degree of self-awareness and pride in one's work Ability to stay calm when customers are stressed or upset Qualifications for Bilingual Customer Experience Representative II High School diploma, general education degree or equivalent experience Fluent in both English and Spanish and has the ability to translate written communications in both English and Spanish 2-year experience in providing telephone customer service in a call center environment Possess advanced keyboarding and PC skills in a Windows environment. Advanced web communication skills Ability to work in a changing environment Strong written and oral communication skills Demonstrated reliability and flexibility Must accept alternate shift coverage on a rotational basis, and as required Ability to multi-task, navigate and communicate effectively over VOIP and other communication channels High degree of self-awareness and pride in one's work Ability to stay calm when customers are stressed or upset High degree of self-awareness and pride in one's work Ability to stay calm when customers are stressed or upset Unitil is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Last updated: 01/06/2026

Established in 1980, the Greater Lawrence Family Health Center (GLFHC) is a multi-site mission-driven non-profit organization employing over 700 staff whose primary focus is providing the highest quality patient care to residents throughout the Merrimack Valley. Nationally recognized as a leader in community medicine (family practice, pediatrics, internal medicine, and geriatrics), GLFHC has clinical sites throughout the service area and is the sponsoring organization for the Lawrence Family Medicine Residency program. GLFHC is currently seeking a bilingual (English/Spanish) Customer Support Center Representative. Customer Support Center Representatives perform all functions necessary to ensure calls are handled efficiently and professionally promoting overall patient satisfaction. Promptly answers all incoming calls in a polite and professional manner. Directs calls to the appropriate departments. Schedules appointments and reviews appointment details, date, time, location, and clinician. Keeps demographic information updated and accurate. Communicates PCP change requests or transfer care/location requests. Sends late arrival notices and follows cancellation and rescheduling procedures. Assists with on-boarding, training, quality assurance and employee engagement. Qualifications Bilingual, Spanish and English. High School diploma or GED certificate. Computer knowledge. Excellent communication skills. Excellent customer service skills. GLFHC offers a great working environment, comprehensive benefit package, growth opportunities and tuition reimbursement

Job Title: Branch Member Service Representative II Department: Athol Branch Department Location: Athol, MA Reports to: Branch Manager Career Stream: Individual Contributor Classification: On-site Pay Grade: 7 FLSA Status: Non-Exempt Pay Grade Range: $21.88 - $27.35 Actual compensation offered may vary from the posted pay grade range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer. Location: Athol, MA (On-site) This position will be based out of our Athol Branch and floating to other close-by branches as needed. Athol Branch Hours: Monday: Off; Tuesday - Wednesday: 8:00AM - 5:15PM; Thursday 8:00AM - 6:15PM; Friday: 8:00 AM - 5:15PM; Saturday: 8:00 AM - 1:15 PM. Candidates will be required to work a flexible schedule based on branch operational needs. Position Summary: Are you passionate about helping others and delivering exceptional customer service? As a Branch Member Service Representative II (BMSRII), you'll be at the forefront of our commitment to our members. Your role will involve building lasting relationships, accurately processing financial transactions, educating members on our products and services, and making referrals that help them achieve their financial goals. Key Responsibilities: Open and service all types of WCU deposit and loan accounts. Accurately process all teller transactions such as deposits, withdrawals, loan payments and check cashing, etc. as well as assist with end of day balancing. Drive sales through service by developing a positive member experience and focusing on solutions that meet members' needs Identify and refer members to internal business partners for small business, investments, mortgages, consumer, and insurance services. Participate in all sales activities to achieve branch goals in product sales, loan and deposit growth, and referrals. Provide exceptional member service by addressing and resolving inquiries, issues, and complaints promptly. Lobby lead to ensure a positive member experience. Qualifications: High School diploma or equivalent required. Minimum of one year of branch banking experience. About Workers Credit Union: Since 1914, Workers Credit Union has existed to Improve the Daily Lives of our Members . We deliver on our core purpose by partnering with our members to help them make their best financial choices and improve their financial wellness. We call this The Workers Way and this is at the center of everything we do. Through our specialized financial counseling, we are pioneering a new member experience through high-touch service and convenient technology. We have grown to over 2.6 Billion in assets and serve over 120,000 members. We are one of the top performing credit unions in Massachusetts with big plans for the future! Benefits: Comprehensive medical, dental and vision plans Basic life and AD&D insurance, short-term disability and long-term disability 15+ days of paid time off (PTO) per year Up to 16 hours of volunteer time off (VTO) per year 11+ paid holidays 401(k) that includes a Safe Harbor Match of up to 4%. Tuition Reimbursement Program Mental health resources including an Employee Assistance Program (EAP) Individualized learning and development programs EEO Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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Under the direction of the Member Experience Supervisor/Manager, the Member Service Associate II is responsible for providing exceptional service to our members by addressing their inquiries, resolving issues, achieving sales goals, and maintaining deposit account relationships through a positive experience. This role requires strong interpersonal skills, attention to detail, and the ability to work efficiently in a fast-paced environment. Key Responsibilities * Greet and assist members with their inquiries and concerns via phone, email, and in-person interactions. * Maintain and update member accounts, ensuring accuracy and confidentiality. * Identify and resolve member issues promptly and effectively, escalating when necessary. * Provide information and guidance on membership benefits, programs, and services available in order to meet branch deposit and loan goals. * Handle and process member transactions accurately and efficiently. * Maintain thorough and accurate records of member interactions and transactions. * Meet established member relationship management standards through onboarding programs, outbound sales calls and referrals to other business lines. * Work closely with team members and other departments to ensure seamless member service experience. Core Skill Competencies * Communication: Clear and effective communication skills, both written and verbal. * Member Focus: Commitment to delivering exceptional member service and enhancing the member experience. * Problem-Solving: Ability to identify issues, think critically, and develop effective solutions. * Mathematical Skills: Basic math skills to handle cash transactions, balance cash drawers, and perform calculations. * Attention to Detail: High level of accuracy and thoroughness in all tasks and documentation. * Time Management: Efficiently manage time and prioritize tasks to meet deadlines and service standards. * Teamwork: Ability to work collaboratively with others, to achieve common goals and improve member service and work a flexible schedule to include Saturdays. * Technical Proficiency: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and banking software applications. Physical Demands * Ability to remain seated or standing for extended periods while performing job tasks. * Occasional lifting and carrying materials weighing up to 30 pounds. * Frequent use of hands and fingers to operate office equipment, including computers, phones, and keyboards. Qualifications * High school diploma or equivalent is required. * • Ability to advance to level III if goals meet or exceed expectations. * One to two years' experience as a customer service representative in either a retail establishment or financial institution in which sales were a function of the job. * Demonstrated success in sales in a financial organization as well as knowledge of deposit and loan products is required. * Proven track record in member service. * Present a professional image to the membership and community.

Job DescriptionDescriptionPosition: Welcome Center Representative Join our cause-driven and customer-service-focused YMCA Membership Sales & Service Team today! Under the supervision of the Director of Membership Sales & Service, the Welcome Center Representative will manage member check-in and adherence to safety protocols, conduct membership and program sales, take telephone calls, regulate YMCA lobby traffic, provide all membership and program information, and be informed of and execute all YMCA policies and procedures. Part-Time Hours Available: Opening week day shifts 5:15am and weekend Shifts 6:45am Expectations For All YMCA Staff: Provide excellent member service by exceeding member expectations including being a good listener, caring about members' well-being, and checking-in on their progress. Staff must also take the initiative to talk with members and to make them feel welcome. Ability to Multitask and work in a fast-paced environment. Use Listen First skills to build relationships with members, program participants and prospects. Make eye contact with members as much as possible when talking to them. Ask members how they are doing or if they are having a good day as they come into the facility or during classes. Make members feel welcome by being pleasant and cheerful, which includes saying hello, goodbye, calling members by name and most importantly smiling. Key ResponsibilitiesPrinciple Duties: Present a welcoming and friendly demeanor when greeting and serving members and program participants Arrive on time, ready to begin work at scheduled start of your shift, dressed in uniform with YMCA name tag. Enforce YMCA safety and membership policies at all times Ability to work independently and to problem solve to serve our Y members Be open and willing to be a substitute to work a shift where there is no coverage, including opening, closing, and weekend shifts Conduct prospective member tours, as needed. Take member and non-member phone calls per YMCA policies. Be knowledgeable about YMCA policies and procedures and effectively communicate them, as needed, to members and staff. Perform responsibilities such as; cashing out, balancing daily transactions, and dropping envelopes in safe. Maintain an orderly and neat workspace during your shift and clean up when leaving. Be ready and able to respond to an emergency, assemble emergency equipment and assist in care of the victim. Attend all staff meetings and be able to work as a team player. Perform all other duties as assigned. BenefitsWhy work at the Y? The YMCA of Greater Boston is an incredible place to have a fulfilling career or enjoy part-time employment - all while we are supporting and strengthening our communities, because our community is our cause. When you join us in your career here, you can look forward to: Developing your leadership skills in a caring, challenging & diverse working environment. Exploring a wide range of opportunities as you learn new skills and functions. Shaping the future of young children while making a difference each day for our communities and each other. Engaging in YMCA career training programs and working alongside those who have the same passion. A healthy work/life balance Comprehensive benefits including: FREE YMCA Membership for you. Discount on Specialty Programs like Personal Training and Swimming Lessons. Discounted or FREE family membership. Robust Retirement Plan up to 10%. (see eligibility requirement) Health, Dental, and Vision Benefit Package. Vacation and Sick Time (PT receive sick time)

Job DescriptionDescription: Our Mission: To deliver great rates that save our members money, provide easy access that saves them time, and offer remarkable service that preserves their peace of mind. Our Vision: To be the lifelong trusted partner of more and more members as they pursue their dreams. Our Purpose in Member Services: Every interaction should build stronger relationships, instill trust, empower financial decisions, and solve problems. About the Role We are seeking a full-time Member Services Representative to join our team at our branch location in Needham, MA. This role is ideal for someone who thrives in a face-to-face customer service environment and is passionate about helping members achieve financial success. Who We're Looking For We're looking for candidates who are: Experienced - Minimum of 1 year in customer service, banking, or a related field Strong Communicators - Able to engage with members and understand their needs Tech-Savvy - Comfortable using digital tools and learning new systems Detail-Oriented - Able to multitask and prioritize effectively Professional and Positive - Bring a great attitude and a member-first mindset What You'll Do As a Member Services Representative, you will: Provide exceptional service to members visiting the branch Assist with transactions, account inquiries, and product education Understand and explain all products and services offered by Direct Federal Build relationships and trust through personalized service Maintain confidentiality and security of member information Navigate internal systems and stay up-to-date on new tools and processes Perform additional duties as assigned to support the team and our members Work Environment This is a a 100% onsite position at our Branch location in Needham, MA. What We Offer Competitive hourly wage with performance-based incentives Comprehensive benefits package including: Medical, dental, and vision insurance Life and disability insurance 401(k) with match and a pension plan Paid vacation, sick, and personal time Credit monitoring service Student loan paydown program Ongoing training and a supportive, growth-focused culture. Job Status: Non-exempt Pay Range: $22.00 - $26.00 per hour, commensurate with experience Direct Federal Credit Union is an Equal Opportunity Employer (M/F/D/V). Requirements:

Job DescriptionRole: To assist members and potential members with their Credit Union needs directly and through other Financial Service Representatives; provides expertise with respect to more complex Credit Union services; such as IRAs, certificates of deposit, electronic funds transfer, home banking, and lending etc.; explains services, sets up new accounts, respond to problems, and direct members to the appropriate people with their consumer lending needs; process consumer loans from start to finish. Essential Functions & Responsibilities: - Welcomes Members and completes transactions within a reasonable period of time, with accuracy and while equally sharing workload with other FSR's; while embracing and using the "Service Strategies" concepts. Opening accounts for new members and working to identify their perceived and unperceived needs, while maintaining absolute confidentiality in regard to internal and/or external member information.- Remain current in regards to Products and Services by reviewing information provided. Seeking answers about such Products and Services by participating in on-going training. Using the knowledge of Triangle's products, services, and knowledge of operations, to maintain and grow the membership by applying sales strategies and lead to increased member loyalty through the use of both Service and Sales Strategies. Meet annual sales goals and maintain absolute confidentiality regarding member information.- Interviewing applicants to secure data for completing a loan application and work towards closing loans. Input a consumer loan application, on your own, and close on a loan with supervision. Answer basic questions.- Respond to all telephone and/or E-mail correspondences on the same day as they are received.- Complete IRA and CD transactions; handling "teller transactions", as part of working with the members to satisfy their needs.- Assures that appropriate records are maintained and required reports are prepared. - Performs other related duties, as assigned. Knowledge and Skills: Experience Previous Member/Customer Service or Financial Service Experience, required Cash Handling Experience, required Previous Lending Experience, is a plus Education A high school education or GED Post-secondary education, desired Interpersonal SkillsWork involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. Other Skills * Sales Acumen * Strong Computer Skills * Good Communication Skills * Detailed Oriented * Ability to Multi-task * Problem Solving Skills, essential * Organizational Skills * Attention to Details * Basic Math Skills * Ability to work independently and part of a team Physical Requirements* Ability to sit for long extended periods of time * Ability to bend, twist, squat and reach Work EnvironmentMember facing/Fast Paced/Team Oriented Triangle Credit Union is proud to be an Affirmative Action/Equal Opportunity Employer. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited to use the online application process, you may contact the Human Resources Department at ************ for other options to apply.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Job Description Join Our Team as a Financial Service Representative Location: Waltham, MA | Full-Time Do you have a passion for helping others reach their financial goals? Want to turn your passion for helping people into a rewarding career at BrightBridge? We're looking for a Financial Service Representative to serve our Waltham members, with the ability to travel to other branches as needed. In this role, you will deliver accurate, complete, and comprehensive in-person and digital service, assist with loan processing, and deepen member relationships through personalized support and product recommendations. If you're looking to start or continue your career in banking with a team that values your contributions, we'd love to meet you! Why You'll Love Working Here A collaborative team culture where your contributions matter Ongoing training and career development opportunities Competitive pay, benefits, and the chance to grow with a supportive organization The satisfaction of making a real difference in your community every day What You'll Be Doing (Your Responsibilities) Maintains a working knowledge of all products and services offered by the Credit Union. Performs all sales and service activities necessary to meet the assigned quarterly goals while creating an exceptional member experience. Focused on relationship deepening by creating member interest in additional products and services. Demonstrates willingness and openness to coaching while striving for excellence in sales and service execution. Maintains a working knowledge of all products and services offered by the Credit Union including but not limited to periodic promotional offerings. Maintains a working knowledge of all electronic delivery channels in order to assist members with access and use of online banking, bill pay and the mobile application. Originates and closes all loan types via direct member contact, telephone, mail and fax applications. Uses loan processing system to create approved documents for funding and disbursement. Ensures that all conditions for approval are met, obtains all required documentation, and disburses loans via direct member contact or mail. Demonstrates full knowledge of applicable state and federal regulations and laws. Performs all the duties and functions for the ATM/Debit card issuance, including all new, reissues, and maintenance on the system. Promotes, refers and sells additional third party products as determined by the Credit Union. Function as a Membership Officer in the Branch, as approved by the Board of Directors. Handles opening and closing of all account types and completes all proper documentation. Cross trains on all teller line functions to provide backup assistance in this area when deemed necessary by the Branch Manager. Assists Call Center with resolution of member issues on a daily basis. Adheres to all aspects of the Credit Union Bank Secrecy Act policy and procedures. Fills in at other branches as requested. What We're Looking For (Your Qualifications) Minimum of high school diploma or equivalent is required. Associates degree preferred. Minimum of high school diploma or equivalent is required. Minimum of two years Customer Service experience preferably in a financial institution. Strong interpersonal, written/verbal communication and organization skills required. Demonstrated ability to deal effectively with members and staff is essential. Experience with personal computers in a windows environment including Outlook, Excel and Word. Flexibility of work hours and proven reliability/dependability required. Must be able to handle multiple tasks effectively and accurately. Must have excellent cross-selling and problem solving skills. Must possess a professional and positive attitude and image to all of our members, at all times. Must be eligible to register with the Nationwide Mortgage Licensing System & Registry (NMLS) and must maintain registration with NMLS as a registered Mortgage Loan Originator (MLO).

Job Description The Moody Street Group, LLC , a general agency, of The Companies of OneAmerica , works with a diverse clientele including individuals, business owners, professionals and families. We assist our clients in attaining financial objectives by providing a broad range of products and services that can help create, accumulate and conserve wealth. The Moody Street Group, LLC , with offices in Newton, Massachusetts and South Windsor, Connecticut is actively recruiting new associates. We are interested in meeting highly motivated, success-oriented individuals with undergraduate or graduate degrees in business, marketing, finance, accounting, economics, law or communications who are looking for a professional sales career with excellent income potential. Our Financial Services Sales Representatives, utilize a values based approach and market primarily by introduction. We are supported by a marketing staff that is trained to do the back-office work, which allows financial representatives more time to see and interact with clients. Our marketing team provides new Financial Services Sales Representatives with a comprehensive and sophisticated training program. New Financial Services Sales Representatives will also benefit from a wide range of technical sales support provided by professional career associates who are leaders in the industry. We offer competitive compensation. We also provide group benefits, pension, tuition reimbursement for professional designations and conferences at worldwide locations. #ZR Powered by JazzHR 4hMY9OE8Xy

Established in 1980, the Greater Lawrence Family Health Center (GLFHC) is a multi-site mission-driven non-profit organization employing over 700 staff whose primary focus is providing the highest quality patient care to residents throughout the Merrimack Valley. Nationally recognized as a leader in community medicine (family practice, pediatrics, internal medicine, and geriatrics), GLFHC has clinical sites throughout the service area and is the sponsoring organization for the Lawrence Family Medicine Residency program. GLFHC is currently seeking a bilingual (English/Spanish) Customer Support Center Representative. Customer Support Center Representatives perform all functions necessary to ensure calls are handled efficiently and professionally promoting overall patient satisfaction. Promptly answers all incoming calls in a polite and professional manner. Directs calls to the appropriate departments. Schedules appointments and reviews appointment details, date, time, location, and clinician. Keeps demographic information updated and accurate. Communicates PCP change requests or transfer care/location requests. Sends late arrival notices and follows cancellation and rescheduling procedures. Assists with on-boarding, training, quality assurance and employee engagement. Qualifications Bilingual, Spanish and English. High School diploma or GED certificate. Computer knowledge. Excellent communication skills. Excellent customer service skills. GLFHC offers a great working environment, comprehensive benefit package, growth opportunities and tuition reimbursement

Under the direction of the Member Experience Supervisor Float, the Float Member Service Associate II is responsible for providing exceptional service to our members by addressing their inquiries, resolving issues, achieving sales goals, and maintaining deposit account relationships through a positive experience. This role requires strong interpersonal skills, attention to detail, and the ability to work efficiently in a fast-paced environment. Key Responsibilities * Provide coverage for staff shortages across multiple branches as needed. * Greet and assist members with their inquiries and concerns via phone, email, and in-person interactions. * Maintain and update member accounts, ensuring accuracy and confidentiality. * Identify and resolve member issues promptly and effectively, escalating when necessary. * Provide information and guidance on membership benefits, programs, and services available in order to meet branch deposit and loan goals. * Handle and process member transactions accurately and efficiently. * Maintain thorough and accurate records of member interactions and transactions. * Meet established member relationship management standards through onboarding programs, outbound sales calls and referrals to other business lines. * Work closely with team members and other departments to ensure seamless member service experience. Core Skill Competencies * Communication: Clear and effective communication skills, both written and verbal. * Member Focus: Commitment to delivering exceptional member service and enhancing the member experience. * Problem-Solving: Ability to identify issues, think critically, and develop effective solutions. * Mathematical Skills: Basic math skills to handle cash transactions, balance cash drawers, and perform calculations. * Attention to Detail: High level of accuracy and thoroughness in all tasks and documentation. * Time Management: Efficiently manage time and prioritize tasks to meet deadlines and service standards. * Teamwork: Ability to work collaboratively with others, to achieve common goals and improve member service and work a flexible schedule to include Saturdays. * Technical Proficiency: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and banking software applications. Physical Demands * Ability to remain seated or standing for extended periods while performing job tasks. * Occasional lifting and carrying materials weighing up to 50 pounds. * Frequent use of hands and fingers to operate office equipment, including computers, phones, and keyboards. * Travel is required. Qualifications * High school diploma or equivalent is required. * One to two years' experience as a customer service representative in either a retail establishment or financial institution in which sales were a function of the job. * Demonstrated success in sales in a financial organization as well as knowledge of deposit and loan products is required. * Proven track record in member service. * Present a professional image to the membership and community.

Full-time Description Our Mission: To deliver great rates that save our members money, provide easy access that saves them time, and offer remarkable service that preserves their peace of mind. Our Vision: To be the lifelong trusted partner of more and more members as they pursue their dreams. Our Purpose in Member Services: Every interaction should build stronger relationships, instill trust, empower financial decisions, and solve problems. About the Role We are seeking a full-time Member Services Representative to join our team at our branch location in Needham, MA. This role is ideal for someone who thrives in a face-to-face customer service environment and is passionate about helping members achieve financial success. Who We're Looking For We're looking for candidates who are: Experienced - Minimum of 1 year in customer service, banking, or a related field Strong Communicators - Able to engage with members and understand their needs Tech-Savvy - Comfortable using digital tools and learning new systems Detail-Oriented - Able to multitask and prioritize effectively Professional and Positive - Bring a great attitude and a member-first mindset What You'll Do As a Member Services Representative, you will: Provide exceptional service to members visiting the branch Assist with transactions, account inquiries, and product education Understand and explain all products and services offered by Direct Federal Build relationships and trust through personalized service Maintain confidentiality and security of member information Navigate internal systems and stay up-to-date on new tools and processes Perform additional duties as assigned to support the team and our members Work Environment This is a a 100% onsite position at our Branch location in Needham, MA. What We Offer Competitive hourly wage with performance-based incentives Comprehensive benefits package including: Medical, dental, and vision insurance Life and disability insurance 401(k) with match and a pension plan Paid vacation, sick, and personal time Credit monitoring service Student loan paydown program Ongoing training and a supportive, growth-focused culture. Job Status: Non-exempt Pay Range: $22.00 - $26.00 per hour, commensurate with experience Direct Federal Credit Union is an Equal Opportunity Employer (M/F/D/V). Salary Description $22-$26 / hour

Job DescriptionDescriptionPosition: Welcome Center Representative Join our cause-driven and customer-service-focused YMCA Membership Sales & Service Team today! Under the supervision of the Director of Membership Sales & Service, the Welcome Center Representative will manage member check-in and adherence to safety protocols, conduct membership and program sales, take telephone calls, regulate YMCA lobby traffic, provide all membership and program information, and be informed of and execute all YMCA policies and procedures. Part-Time Hours Available: Weekday Afternoons/Evenings, Weekends Expectations For All YMCA Staff: Provide excellent member service by exceeding member expectations including being a good listener, caring about members' well-being, and checking-in on their progress. Staff must also take the initiative to talk with members and to make them feel welcome. Ability to Multitask and work in a fast-paced environment. Use Listen First skills to build relationships with members, program participants and prospects. Make eye contact with members as much as possible when talking to them. Ask members how they are doing or if they are having a good day as they come into the facility or during classes. Make members feel welcome by being pleasant and cheerful, which includes saying hello, goodbye, calling members by name and most importantly smiling. Key ResponsibilitiesPrinciple Duties: Present a welcoming and friendly demeanor when greeting and serving members and program participants Arrive on time, ready to begin work at scheduled start of your shift, dressed in uniform with YMCA name tag. Enforce YMCA safety and membership policies at all times Ability to work independently and to problem solve to serve our Y members Be open and willing to be a substitute to work a shift where there is no coverage, including opening, closing, and weekend shifts Conduct prospective member tours, as needed. Take member and non-member phone calls per YMCA policies. Be knowledgeable about YMCA policies and procedures and effectively communicate them, as needed, to members and staff. Perform responsibilities such as; cashing out, balancing daily transactions, and dropping envelopes in safe. Maintain an orderly and neat workspace during your shift and clean up when leaving. Be ready and able to respond to an emergency, assemble emergency equipment and assist in care of the victim. Attend all staff meetings and be able to work as a team player. Perform all other duties as assigned. BenefitsWhy work at the Y? The YMCA of Greater Boston is an incredible place to have a fulfilling career or enjoy part-time employment - all while we are supporting and strengthening our communities, because our community is our cause. When you join us in your career here, you can look forward to: Developing your leadership skills in a caring, challenging & diverse working environment. Exploring a wide range of opportunities as you learn new skills and functions. Shaping the future of young children while making a difference each day for our communities and each other. Engaging in YMCA career training programs and working alongside those who have the same passion. A healthy work/life balance Comprehensive benefits including: FREE YMCA Membership for you. Discount on Specialty Programs like Personal Training and Swimming Lessons. Discounted or FREE family membership. Robust Retirement Plan up to 10%. (see eligibility requirement) Health, Dental, and Vision Benefit Package. Vacation and Sick Time (PT receive sick time)

Role: To assist members and potential members with their Credit Union needs directly and through other Financial Service Representatives; provides expertise with respect to more complex Credit Union services; such as IRAs, certificates of deposit, electronic funds transfer, home banking, and lending etc.; explains services, sets up new accounts, respond to problems, and direct members to the appropriate people with their consumer lending needs; process consumer loans from start to finish. Essential Functions & Responsibilities: - Welcomes Members and completes transactions within a reasonable period of time, with accuracy and while equally sharing workload with other FSR's; while embracing and using the "Service Strategies" concepts. Opening accounts for new members and working to identify their perceived and unperceived needs, while maintaining absolute confidentiality in regard to internal and/or external member information. - Remain current in regards to Products and Services by reviewing information provided. Seeking answers about such Products and Services by participating in on-going training. Using the knowledge of Triangle's products, services, and knowledge of operations, to maintain and grow the membership by applying sales strategies and lead to increased member loyalty through the use of both Service and Sales Strategies. Meet annual sales goals and maintain absolute confidentiality regarding member information. - Interviewing applicants to secure data for completing a loan application and work towards closing loans. Input a consumer loan application, on your own, and close on a loan with supervision. Answer basic questions. - Respond to all telephone and/or E-mail correspondences on the same day as they are received. - Complete IRA and CD transactions; handling "teller transactions", as part of working with the members to satisfy their needs. - Assures that appropriate records are maintained and required reports are prepared. - Performs other related duties, as assigned. Knowledge and Skills: Experience Previous Member/Customer Service or Financial Service Experience, required Cash Handling Experience, required Previous Lending Experience, is a plus Education A high school education or GED Post-secondary education, desired Interpersonal Skills Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. Other Skills * Sales Acumen * Strong Computer Skills * Good Communication Skills * Detailed Oriented * Ability to Multi-task * Problem Solving Skills, essential * Organizational Skills * Attention to Details * Basic Math Skills * Ability to work independently and part of a team Physical Requirements * Ability to sit for long extended periods of time * Ability to bend, twist, squat and reach Work Environment Member facing/Fast Paced/Team Oriented Triangle Credit Union is proud to be an Affirmative Action/Equal Opportunity Employer. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited to use the online application process, you may contact the Human Resources Department at ************ for other options to apply. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Job Description Join Our Team as a Financial Service Representative Location: Danvers, MA | Full-Time Do you have a passion for helping others reach their financial goals? Want to turn your passion for helping people into a rewarding career at BrightBridge? We're looking for a Financial Service Representative to serve our Danvers members, with the ability to travel to other branches as needed. In this role, you will deliver accurate, complete, and comprehensive in-person and digital service, assist with loan processing, and deepen member relationships through personalized support and product recommendations. If you're looking to start or continue your career in banking with a team that values your contributions, we'd love to meet you! Why You'll Love Working Here A collaborative team culture where your contributions matter Ongoing training and career development opportunities Competitive pay, benefits, and the chance to grow with a supportive organization The satisfaction of making a real difference in your community every day What You'll Be Doing (Your Responsibilities) Maintains a working knowledge of all products and services offered by the Credit Union. Performs all sales and service activities necessary to meet the assigned quarterly goals while creating an exceptional member experience. Focused on relationship deepening by creating member interest in additional products and services. Demonstrates willingness and openness to coaching while striving for excellence in sales and service execution. Maintains a working knowledge of all products and services offered by the Credit Union including but not limited to periodic promotional offerings. Maintains a working knowledge of all electronic delivery channels in order to assist members with access and use of online banking, bill pay and the mobile application. Originates and closes all loan types via direct member contact, telephone, mail and fax applications. Uses loan processing system to create approved documents for funding and disbursement. Ensures that all conditions for approval are met, obtains all required documentation, and disburses loans via direct member contact or mail. Demonstrates full knowledge of applicable state and federal regulations and laws. Performs all the duties and functions for the ATM/Debit card issuance, including all new, reissues, and maintenance on the system. Promotes, refers and sells additional third party products as determined by the Credit Union. Function as a Membership Officer in the Branch, as approved by the Board of Directors. Handles opening and closing of all account types and completes all proper documentation. Cross trains on all teller line functions to provide backup assistance in this area when deemed necessary by the Branch Manager. Assists Call Center with resolution of member issues on a daily basis. Adheres to all aspects of the Credit Union Bank Secrecy Act policy and procedures. Fills in at other branches as requested. What We're Looking For (Your Qualifications) Minimum of high school diploma or equivalent is required. Minimum of two years Customer Service experience preferably in a financial institution. Strong interpersonal, written/verbal communication and organization skills required. Demonstrated ability to deal effectively with members and staff is essential. Experience with personal computers in a windows environment including Outlook, Excel and Word. Flexibility of work hours and proven reliability/dependability required. Must be able to handle multiple tasks effectively and accurately. Must have excellent cross-selling and problem solving skills. Must possess a professional and positive attitude and image to all of our members, at all times. Must be eligible to register with the Nationwide Mortgage Licensing System & Registry (NMLS) and must maintain registration with NMLS as a registered Mortgage Loan Originator (MLO).