Support Services Representative
Member service representative job in Topeka, KS
Description We are currently seeking a Support Services Representative. Tyler Technologies help government entities web-enable their information services. Our electronic government solutions use technology to increase efficiency, reduce costs, and help make government interactions more accessible for everyone through ready access to relevant technology. As a Support Services Representative, you will be interacting directly with our local and state partners as well as citizens utilizing the many online services we provide on behalf of the State. You will assist customers by investigating and reproducing errors, reporting software bugs, troubleshooting errors, and providing general support. Must be about to work a hybrid work schedule. Responsibilities
Process a high volume of incoming customer inquiries promptly and efficiently through unscripted telephone, email and chat conversations
Resolve incoming inquiries regarding login issues, billing issues, technical problems, service questions, and other general concerns
Take detailed notes, document customer contacts quickly, and maintain customer records during and after each customer contact in the Customer Relationship Management system
Understand and determine the cause of problems quickly and apply the appropriate solution
Review and process documents for compliance with established regulations
Manage sensitive information securely and in accordance with company policies and procedures
Demonstrate commitment to customer satisfaction and interact with customers in a professional and courteous manner at all times
Solve technical problems with minimal supervision
Navigate a computer effectively and learn to use and support multiple web-based systems quickly
Provide accurate and complete information to meet customer needs and achieve satisfaction
Work with supervisor to stay updated on product knowledge, company policies and procedures, and effectively handle changes in any of these areas
Provide timely feedback to the supervisor regarding challenges or customer concerns
Qualifications
High School Diploma and a minimum of one year of customer-facing work experience.
Excellent communication skills, including clear verbal and written abilities.
Strong organizational and prioritization skills.
Ability to multi-task in a fast-paced environment to ensure timely follow-through.
Must have excellent problem-solving skills and keen attention to detail.
Must be self-motivated and demonstrate initiative.
Ability to understand a variety of technologies and platforms.
This position allows both flexible and remote workdays opportunities
Auto-ApplyCustomer Service Representative - Manhattan, KS
Member service representative job in Manhattan, KS
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools
used in this occupation:
Autodialers
- Autodialing systems; Predictive dialers
Automated attendant systems
- Voice broadcasting systems
Automatic call distributor ACD
- Automatic call distribution ACD system
Scanners
Standalone telephone caller identification
- Calling line identification equipment; Dialed number identification systems DNIS
Technology
used in this occupation:
Contact center software
- Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management CRM software
- Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software
- Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software
- Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software
- Microsoft Excel
Knowledge
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
- Talking to others to convey information effectively.
Service Orientation
- Actively looking for ways to help people.
Persuasion
- Persuading others to change their minds or behavior.
Reading Comprehension
- Understanding written sentences and paragraphs in work related documents.
Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
Coordination
- Adjusting actions in relation to others' actions.
Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
Negotiation
- Bringing others together and trying to reconcile differences.
Abilities
Oral Comprehension
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
- The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
- The ability to speak clearly so others can understand you.
Speech Recognition
- The ability to identify and understand the speech of another person.
Written Expression
- The ability to communicate information and ideas in writing so others will understand.
Near Vision
- The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension
- The ability to read and understand information and ideas presented in writing.
Deductive Reasoning
- The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional Information
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
Customer Service Representative - State Farm Agent Team Member
Member service representative job in Manhattan, KS
Job DescriptionBenefits:
Licensing paid by agency
401(k) matching
401(k)
Bonus based on performance
Competitive salary
Flexible schedule
Paid time off
Training & development
ROLE DESCRIPTION:
As a Customer Service Representative with Josh Salmans State Farm, you will play a crucial role in assisting clients with inquiries, payments, processing claims, providing details information about various coverage options, and addressing concerns with patience and professionalism. The ideal candidate for this position should be outgoing, personable, and able to build a rapport quickly with customers. Strong communication skills and a proactive attitude will be key to succeeding in this dynamic role, all while maintaining a high level of customer satisfaction through value-based conversations.
RESPONSIBILITIES:
Managing client insurance accounts and update information.
Answer customer inquiries and provide policy information.
Assist clients with policy changes, updates and payments.
Process insurance claims and follow up with clients.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Strong communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
Previous experience in insurance preferred. If you are not currently licensed, you will be required to become licensed.
Snack Delivery Customer Representative - T
Member service representative job in Topeka, KS
7 AM - Monday - Friday
The purpose of this role is to meet customer needs through delivering snack and beverage products to assigned customer, and merchandising product in a manner to increase sales.
Job Duties and Responsibilities
Deliver and merchandise snack and beverage products to assigned customers
Display and rotate products according to Company standards
Load and unload delivery truck daily
Resolve discrepancies
Create invoice for products sold to vending machines and collect cash
Finalize end of day paperwork
Establish and maintain positive relationships with customers
Perform other duties as necessary
Job Requirements
High School diploma or equivalent
A valid driver's license and safe driving record
Effective oral and written communication skills
Skills in problem solving, judgement and decision making
Ability to provide attention to detail
Ability to work with others
Work Environment and Equipment
Work generally takes place in customer accounts. There may be exposure to a variety of conditions at customer account, including dust and foul odors. Individuals must be able to manipulate a two-wheel dolly.
Company Overview and EEO Statement
LinPepCo is a Pepsi-Cola independent distributor and has more than 35 years of soft drink and vending product distribution experience. Our company includes five soft drink franchises in the Midwest, a full-line vending company, a full service coffee company and a refrigeration division that specializes in equipment service leasing. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at LinPepCo will be based on merit, qualifications, skills and other relevant criteria. LinPepCo does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by law.
Disclaimer
This should not be construed to imply that these requirements are the exclusive standards of the job. Incumbents will follow any other instructions, and perform any other related duties, as may be required. Reasonable accommodation will be provided to qualified individuals with disabilities. The employer has the right to revise this at any time. The job description is not to be construed as a contract for employment.
Printing Services Specialist
Member service representative job in Topeka, KS
Printer Services Specialist
Department: University Printing Services
Advertised Pay: Base $18.36/hour with potential for a higher entry rate commensurate with experience
Application Deadline: Application review will begin as applications are received and will continue until the position is filled. Applicants can be assured of full consideration if submitted by November 14, 2025.
Position Summary: The Printer Services Specialist performs various print and support services for Washburn University. Works with department designers and clients on materials produced, ensuring quality and consistency, using various job-specific machines to complete tasks. Maintains equipment, inventory, and monthly charge-back reports.
About Washburn University: Washburn University is a teaching-focused, student-centered, public institution located in the metropolitan setting of Topeka that has earned national recognition for its high-impact programs for first-generation students. Washburn has a student body of over 5,500 undergraduate, graduate, and law students, a significant and growing number of whom are first-generation and Pell-Grant eligible. The University has created educational pathways for all students to be successful and achieve their educational goals.
Washburn is dedicated to recruiting and retaining a dynamic faculty, staff, and student body and cultivating a robust learning and working environment and curriculum. We employ more than one thousand faculty and staff on our campuses throughout Topeka and strive to offer competitive wages, an excellent benefits program, and a supportive culture and a healthy work/life balance. Washburn seeks to create an environment that reflects our core values for creating positive IMPACT: inclusion, modernization, partnership, achievement, community and transformation. In 2024, Washburn was recognized as one of the best colleges in the nation to work for, according to Great Colleges to Work For program.
Essential Functions:
• Bill user departments for materials and services to ensure funds are transferred from user accounts to UMAPS accounts according to University policies and procedures.
• Initiate all requisitions and payment vouchers to order and initiate payments for all necessary supplies, paper, and vendor services needed in UMAPS.
• Using current software, establish, update, and maintain computer database(s) of all client orders to track orders, provide data for monthly activity and usage reports, calculate amounts due and bill clients, track inventory, plan and schedule work to be done, and provide data for analysis and reports. File all records received, issued or retained for reference as needed in resolving issues, etc.
• Record and enter all monthly procurement card usage, reconcile receipts and cash purchases, and submit usage reports for P-card purchases.
• Using available software to print and finish materials as needed, check the correct sequence of materials to be printed, and note copier/bindery activities to be performed to prepare materials for print from hard copy submissions, digital files, emails or from electronic storage of materials and media in response to client's request for printing.
• Review digital files submitted by clients and designers for proper formatting, color, layout, resolution, bleed, and overall design. Perform preflight checks to ensure files meet print specifications. Make necessary file corrections, including image resolution adjustments, color corrections, and font embedding. Review work with clients and designers to ensure customer expectations are accurately represented in the final print job.
• Provide technical assistance to customers to ensure designs meet production standards.
• Operate high-volume copiers/printers and wide-format and color copiers/printers, producing documents.
• Perform routine maintenance on equipment and schedule service providers for required maintenance and repair as needed.
• Assist print production with bindery functions to ensure quality and accuracy when completing work.
• In collaboration with Marketing and Branding, communicate with graphic designers, production managers, and press operators to resolve issues or clarify design intent. This includes outsourced materials.
• Participate in paper inventory activities, including but not limited to submitting paper stock orders to the manager, counting and wrapping paper, and delivering paper stock to clients as needed.
• Performs additional job-related duties as assigned or as appropriate.
Required Qualifications:
• High school diploma, GED, or equivalent.
• At least one year of experience using computer software to produce printed material, from hardcopy and digital originals, and operating high-volume copier and bindery equipment.
• Proficiency in operating various types of printing equipment.
• Knowledge of printing processes and terminology.
• Ability to troubleshoot and resolve technical issues.
• Experience using Microsoft Office, Adobe Creative Suite or similar software.
• Demonstrated effective interpersonal, communication, customer service, and problem-solving skills.
• Ability to learn and use a variety of computer software.
Physical Requirements:
• Ability to lift and maneuver materials weighing as much as fifty pounds.
Preferred Qualifications:
• Experience using large digital printers.
• A degree or certification in graphic design, printing technology, or related fields is a plus.
• Experience in Print Production pre-press.
Hourly, Full-time, Mon-Fri, 8am-5pm
Background Check Required
Customer Service Representative
Member service representative job in Topeka, KS
Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry.
As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients.
The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized.
FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service.
Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center.
We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person?
At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.
Are you ready to plan for your future? Discover your next career. Make your statement.
Learn more by exploring the positions offered by FASTSIGNS centers.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
Auto-ApplyCustomer Service Representative - KPC
Member service representative job in Topeka, KS
The Customer Service Representative represents YoungWilliams and provides outstanding customer service to both internal and external customers by professionally answering all calls and ensuring that customers receive accurate information politely and promptly.
ESSENTIAL JOB REQUIREMENTS
* Responds to incoming calls from employers, IV-D and Non IV-D customers, state and local child support staff, child support staff from other states, and other individuals concerned with remitting child support payments to the SDU.
* Assists custodial parents in establishing electronic disbursement either through the direct deposit or debit card program.
* Facilitates the retrieval of payment document images and other correspondence received by the SDU to authorized individuals.
* Performs research on unidentified payments received by the SDU and properly identify the source and the intended recipient.
* Quickly navigates through multiple computer screens in order to provide correct information to inquiring parties within acceptable service timeframes.
* Initiates outreach calls to offer alternate EFT disbursement and payment options.
* Accountable for accurate and timely documentation of customer contact in the automated system.
* Ensures the confidentiality of all information.
* Maintains a professional demeanor under stressful circumstances.
* Accountable for accuracy and completion of all transactions within established service level guidelines.
* Adheres to all safety and security procedures.
* Adheres to overall site Risk Activities, such as daily document shredding, and piggybacking.
* Contributes to the site wide accuracy rate of 99.99%
* Regular and timely attendance
* Other duties as assigned
REQUIRED EDUCATION
A high school diploma or GED required.
REQUIRED EXPERIENCE
Two years customer service experience involving banking, human service programs or related fields preferred.
Customer Service Rep
Member service representative job in Saint Marys, KS
Job Description Benefits/Perks
Competitive hourly pay rate plus commission and/or bonuses
Paid training
Paid Time Off
The Customer Service Representative provides excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and coordinates with sales specialists for follow-up. Assists the agency owner with attaining agency service goals.
Responsibilities
Provides personalized, professional customer service experiences by building trust and developing strong customer relationships
Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures
Drives customer satisfaction by following J.D. Powers best practices: Personal Insurance Review, rate revision notification, and claims process
Processes change to existing accounts and policies
Serves as a liaison on behalf of the customer between the agency and various business partners
Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.
Schedules appointments with existing or prospective customers for agency employees
Qualifications
Demonstrated customer service experience
Effective communication skills
Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)
Solid knowledge and understanding of basic mathematical skills
Member Services Representative
Member service representative job in Junction City, KS
Job Details Junction City, KSDescription
THE PLANET FITNESS MISSION We at Planet Fitness are here to provide a unique environment in which anyone, and we mean anyone, can be comfortable in a diverse, judgment free zone where a lasting, active lifestyle is built. Our product is a tool. A means to an end. Not a brand name or a mold maker, but a tool that can be used by anyone. In the end, it's all about you. As we evolve and educate ourselves, we will seek to perfect this safe, energetic environment, where everyone feels accepted and respected. We are not here to kiss your butt, only to kick it if that's what you need. We need you, because face it, our planet wouldn't be the same without you. You belong!
ORGANIZATION OVERVIEW
Title: Member Services Representative
Reports To: Club Manager
FLSA Classification: Non-Exempt
THE OPPORTUNITY
Look no further if you like to have fun, positively impact people, and grow your leadership skills in the coolest place on the planet. Your opportunity has arrived! United FP is dynamic, growing and continually evolving. You must be self-motivated. You should think like an entrepreneur, constantly innovating and driving positive change. Most importantly, you deliver consistently and over the top results! A role with United FP Partners is an opportunity to be a part of something special. If you would love working for a rapidly, growing company that changes people's lives for the better every day, helps them live healthier, doesn't judge anyone, and supports their communities and the Boys and Girls club, then this may be your dream job!
What You'll Be Doing
As a Member Services Representative you are a high energy, positive member of the team providing members with an unprecedented experience and encouraging them in achieving their fitness goals. You will make them feel like family in a clean, judgment-free environment. You will create “raving fans” by delivering +1% customer service, continually engaging and encouraging our members to succeed on their fitness journey.
You will ensure our club is super clean because our members value this and we're known for that too.
Finding new and current members to join the fitness trainer in fitness classes.
You'll impress new and existing members when you introduce them to our Black Card amenities. They're going to want these benefits!
You will help the entire team at the welcome desk checking in our members while providing greetings and farewells to them. Assist with fun energetic, non-high-pressure tours, as well as member enrollment, and other club responsibilities.
Be a leader! Be passionate - love what you do! Have fun and invite members to do the same!
Your schedule will vary. Shift could involve any of our hours of operation, including weekends and holidays.
United FP offers competitive salaries, PF Black Card membership and opportunities for growth.
Qualifications
What You'll Bring to the Table:
Birthdate that confirms you are a minimum of 18 years of age.
Passion for helping others.
Understanding the physical demands may involve but are not limited to, communicating, standing, walking, bending, lifting up to 50lbs, reaching, climbing, balancing, kneeling and handling potentially hazardous chemicals.
On-time dependability because you know people are counting on you.
High School diploma or GED equivalent.
Physical Demands:
Must be able to occasionally lift, push, or pull at least 50 lbs.
Must be able to stand, walk, sit, reach with hands and arms, bend, balance, stoop, kneel, twisting, or crouch.
Virtual Customer Service Professional( work frrom home)
Member service representative job in Topeka, KS
Virtual Customer Service Professional (virtual) - . The hourly pay rate is $9.00 - $14.00 per hour depending on experience and the company that you are assigned to. Must work minimum 25 hours per week, full time hours available. • Excellent listening skills, strong English communication skills (verbal and written)
• Answer general customer inquiries.
• Resolve concerns or complaints related to your client.
• Communicate client policies.
• No Cold Calling, No Telemarketing, inbound calls only.
Qualifications
• Must be 18+ to apply
• High school diploma or equivalency
• Secondary education and/or some college is preferred
• Able to perform basic math skills
• You'll make your own schedules
• Must be able to pass a background check
• Minimum 3+ months of customer service , retail, or sales experience preferred
• Ability to multitask and prioritize in a fast-paced environment.
• A background check is required. (client may ask for drug test)
• Comfortable with basic Computer skills including email and documents.
• Would like to work PT or FT as a
1099 contractor
from home.
• A Quiet home office place to work. No ambient sounds such as pets or children while working.
• Able to be in training consecutively up to a maximum of 4 hours in the evening or morning for up to a total of 10 weeks.
Technical Requirements:
• Computer (PC, or Mac)
• Windows Vista is not accepted at this time
• Computer USB Headset, Microphone or PC speakers
• High speed Internet access provided by a cable or DSL provider
• Satellite broadband does not meet our requirements
• Use of wireless and Wi-Fi "air cards" is prohibited
• A dedicated, hard wired phone with no features.
• A noise canceling phone headset.
• A computer with the basic following specs:
o Minimum Hardware: 2 Gigabytes (GB) - 80 GB IDE - Single Core 1.4 GHz - 48 x CD
ROM Drive - 32 Bit Sound Card -speakers
Minimum OS: Windows XP Service Pack 3, Windows 7 32 bit and 64 bit, and MAC OS 10
Additional Information
after which will resume at our regular rate of 149.99.
Member Service Representative - Topeka, KS
Member service representative job in Topeka, KS
Job Description
Communication Federal Credit Union has proudly served its members for 80+ years and we've been ranked #1 Credit Union in Oklahoma by multiple sources during that time. We are committed to our local communities, providing financial education, and supporting local organizations.
Our motto is "Connecting with you" and we believe connections are central to all that we do. Our commitment to community is a big part of who we are as a Credit Union and it is an important characteristic of our culture.
Our Employee Benefits Include:
$1,000 Welcome Bonus after 90 days
Performance Incentives
Tuition/ Educational Assistance
Competitive Pay with advancement opportunities
Generous Employee Perks and Discounts
As a Member Service Representative, you will deliver exceptional member experiences by providing prompt, efficient and courteous member service and process accurate teller transactions. You will cross-sell credit union products and services in alignment with members' financial needs and the strategic goals of the Credit Union. Serves as front-line contact for most member dealings at the Credit Union.
Our Ideal Candidate:
- Collaborative teammate with excellent interpersonal and communication skills.
- Great listener with strong desire to help people.
- Ability to accurately process transactions and requests.
- Thrive handling multiple tasks in fast paced, service-oriented environment.
- Embrace new opportunities with strong initiative to accomplish tasks.
What You Will Do:
Accurately process teller transactions, including deposits, withdrawals, and loan payments.
Front line contact to build relationships with Communication Federal Credit Union members.
Achieve individual and branch goals for member experience, transaction accuracy, and product cross-sells.
Work Schedule: Shifts begin 7:30am, latest ends 6pm; Monday-Friday & rotating Saturdays
Education and Qualifications
High school diploma or G.E.D.
Minimum 1 year of experience in financial institution or retail customer sales/service environment required.
Prior cash-handling experience preferred.
Working at CFCU means working alongside a diverse group of financial professionals to create exceptional member experiences. Our culture encourages trust, collaboration, and communication enabling employees to have a meaningful impact on our organization and in communities we serve.
Communication Federal Credit Union is an equal opportunity employer. We value and strive to provide a diverse workplace free of discrimination. We do not engage in unlawful employment based on gender, gender identity, race, sex, sexual orientation, age, disability, religion, or national origin. We make every effort to provide an environment where every employee feels respected and valued.
Job Posted by ApplicantPro
Medicare Advantage Customer Experience Representative-10
Member service representative job in Topeka, KS
The Medicare Advantage Customer Experience Representative provides a world class customer service experience through resolution of complex customer inquiries from members, providers, internal customers, and other Blue Plans related to Medicare Advantage (MA).
"This position is eligible to work onsite or remote in accordance with our Telecommuting Policy. Applicants must reside in Kansas or Missouri or be willing to relocate as a condition of employment." This role includes hours that can range from 8:00 a.m. to 8:00 p.m. and can include weekend hours from October 1 through March 31.
This position will have a start date of approximately March 30, 2026.
Why Join Us?
* Family Comes First: Total rewards package that promotes the idea of family first for all employees; including paid time off and family first leave.
* Professional Growth Opportunities: Advance your career with ongoing training and development programs both through our internal Blue University and external opportunities.
* Dynamic Work Environment: Collaborate with a team of passionate and driven individuals.
* Make a Positive Impact: Your work will directly contribute to the health and well-being of Kansans.
* Stability: 80 years of commitment, compassion, and community
* Lead and Inspire: Guide and mentor your team to achieve their full potential and success.
* Balance: paid vacation and sick leave with paid maternity and paternity available immediately upon hire
* Real World Experience: You will work hand in hand with our team in learning our business and applying your classroom learning.
* Networking Opportunities: Participate in our corporate intern program and network with other interns at BCBSKS to enhance your learning opportunity.
Compensation
Non-Exempt Grade 11
$20.96- $26.20
* Blue Cross and Blue Shield of Kansas offers excellent competitive compensation with the goal of retaining and growing talented team members. The compensation range for this role is a good faith estimate, it is estimated based on what a successful candidate might be paid. All offers presented to candidates are carefully reviewed to ensure fair, equitable pay by offering competitive wages that align with the individual's skills, education, experience, and training. The range may vary above or below the stated amounts.
Are you ready to make a difference? Choose to work for one of the most trusted companies in Kansas.
What you'll do
Responsibilities:
* Research, resolve, and respond to inquiries and correspondence via telephone, written, and email communication. Inquiries may be regarding benefits, eligibility, coverage and plan changes, payments, claims, prior authorizations, appeals, and grievances.
* Resolve customer inquiries and grievances in a timely and accurate manner according to company and regulatory requirements.
* Work with peers, other departments, and leadership to find appropriate solutions to problems.
* May serve as a backup in processing MA member, member representative, or provider appeals and grievances.
Perform assigned job-related duties as required, including any special projects.
What you need
Knowledge/Skills/Abilities:
* Effective communication skills to resolve complex inquiries and grievances. Must be able to follow Corporate Style Guide and excel at written, as well as verbal communication.
* Ability to interact positively with internal and external customers while demonstrating empathy, adaptability, and listening skills.
* Analytical and problem-solving skills to diagnose problems and recommend effective solutions.
* Ability to listen, talk, type, and perform research simultaneously using various research channels.
* Ability to maintain strict confidentiality in handling data related to job duties.
* Effective time-management skills to respond to customer inquiries promptly.
* Technical skills to effectively use computer programs and troubleshoot simple computer issues independently or with direction.
* Must be comfortable working independently in a structured environment.
* Ability to adhere to a rigid schedule and have regular and predictable attendance.
* Ability to achieve production-based performance goals. Obtain and maintain any departmental or legally required certifications (e.g. CMS or BCBSA requirements).
* Upon completion of training:
* Working knowledge of Blue Cross and Blue Shield of Kansas MA and other relevant customer service systems is required.
* Detailed knowledge of MA line of business is required.
Education and Experience:
Required:
* High school diploma or equivalent.
* Two years of customer service experience.
Preferred:
* College or continuing education courses in communications and/or medical related fields.
* Two years of navigating multiple computer systems simultaneously.
* Two years of MA or other call center or production-based customer service experience.
* Blue Plan experience.
Physical Requirements:
* Communicate by telephone 95 percent of the workday.
* Use a personal computer in a stationary position at least 95 percent of the workday.
Benefits & Perks
* Base pay is only one component of your competitive Total Rewards package:
* Incentive pay program (EPIP)
* Health/Vision/Dental insurance
* 6 weeks paid parental leave for new mothers and fathers
* Fertility/Adoption assistance
* 2 weeks paid caregiver leave
* 5% 401(k) plan matching
* Tuition reimbursement
* Health & fitness benefits, discounts and resources
Our Commitment to Connection and Belonging
At Blue Cross and Blue Shield of Kansas, we are committed to fostering a culture of connection and belonging, where mutual respect is at the foundation of our workplace. We provide equal employment opportunities to all individuals, regardless of race, color, religion, belief, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military or veteran status, family or parental status, or any other characteristic protected by applicable law.
Blue Cross and Blue Shield of Kansas conducts pre-employment drug screening, criminal conviction check, employment verifications and education as part of a conditional offer of employment.
Representative II, Customer Service Ops
Member service representative job in Topeka, KS
**_What Customer Service Operations contributes to Cardinal Health_** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.
The Representative II, Customer Service Operations processes orders for distribution centers and other internal customers in accordance with scheduling, demand planning and inventory. The Representative II administers orders in internal systems and responds to customer questions, clearly communicating delays, issues and resolutions. This job also processes non-routine orders, such as product samples, and ensures that special requirements are included in an order.
**_Responsibilities_**
+ Offer professional and timely service as a representative of Cardinal Health at-Home
+ Support an inbound call queue, providing assistance in placing orders, searching products, processing returns, responding to order inquiries, providing delivery updates, and answering questions
+ Process orders for distribution centers and internal customers in accordance to scheduling, demand planning and inventory
+ Provide problem resolution for order issues in a timely manner including delays
+ Process non-routine orders such as product samples that have special requirements
+ Multitask in a fast paced environment
**_Qualifications_**
+ High School diploma, GED or equivalent, or equivalent work experience, preferred
+ 2-4 years experience in Customer Service preferred
+ Prior computer experience using Microsoft Office systems
+ Team-oriented mindset
+ Strong organizational skills and attention to detail
+ Excellent communication skills
+ A passion for healthcare
**_What is expected of you and others at this level_**
+ Applies acquired job skills and company policies and procedures to complete standard tasks
+ Works on routine assignments that require basic problem resolution
+ Refers to policies and past practices for guidance
+ Receives general direction on standard work; receives detailed instruction on new assignments
+ Consults with supervisor or senior peers on complex and unusual problems
+ Other duties as assigned.
**Anticipated hourly range:** $15.70 per hour to $22.50 per hour
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 02/11/2026 *if interested in opportunity, please submit application as soon as possible.
_The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity._
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
Electronic Services Specialist
Member service representative job in Topeka, KS
What this role looks like:
Responsible for providing excellent service and support to both members and team Envista while complying with company policies and government regulations. Responsible for the issuance, monitoring, and maintenance of access devices, i.e. cards, online banking, etc. Responsible for handling account holders inquires and adjustments related to the movement of account holder funds by check, debit cards, credit cards, online banking, mobile deposit, etc. Must have strong problem-solving skills, excellent written and verbal communication, answer questions, troubleshoot, and handle escalated member inquiries. Responsible for processing disputed transactions, working with account holders, networks, and merchants to recover funds in compliance with government regulation and company policy. Responsible for monitoring activity and take appropriate action on fraud related activity as it pertains to electronic services. Successful candidates will share Envista's Core Values of Integrity, Empower, Unity, Impact, and Exceed.
What you'll do:
Issue, monitor, and maintain access devices and systems
Provide support to resolve account holder inquires/ resolve issues.
Review and process adjustments for disputed transactions
Monitor transaction activity for fraud, taking appropriate action as needed.
Perform other job related duties required or assigned.
Education & Experience:
One year to three years of similar or related experience.
A high school education or GED
Prior financial institution experience preferred, but not required
Our benefits:
Competitive Compensation
Performance Incentives
Community Involvement
Career Advancement
Educational Opportunities
Health & Wellness Benefit
Paid Time Off
Health & Dental Insurance
Life & Disability Insurance
401(k) Plan with company match
Vision Insurance
Voluntary Life Insurance
Auto-ApplyCustomer Experience Representative I
Member service representative job in Topeka, KS
Pay: $16.50 per hour Job Type: Full-Time Do you perform well under pressure and love interacting with customers over the phone? Join our team as a Customer Experience Representative and be a vital part of our commitment to delivering top-notch customer experiences.
We are seeking people who will go above and beyond to meet our customer's needs.
As a Customer Experience Representative, you will receive incoming calls and assist customers by providing product/service information and resolving any emerging problems that our customer accounts might face accurately and efficiently.
Qualities for a Customer Experience Representative:
* People-First Mindset
* Patient
* Effective Problem-Solving Skills
* Ability to Work Under Stress
* Effective Listening Skills
You will receive:
* Benefits are available on your first day to anyone working 20 hours or more per week!
* Opportunities for career growth.
What you will bring:
* High school education or equivalent
* A minimum of one to three years of similar or related experience.
In 2024, Newsweek selected Capitol Federal as one of the best places to work in America!
To learn more or apply go to *******************************************
CapFed is an equal opportunity employer.
Auto-ApplyCustomer Service Representative - Customer Service - FT - Day
Member service representative job in Topeka, KS
Full time
Shift:
First Shift (Days - Less than 12 hours per shift) (United States of America)
Hours per week:
The Customer Service Representative plays a critical role in the healthcare revenue cycle by providing exceptional service to patients, families, providers, and internal teams. This position is responsible for resolving billing, payment, and insurance-related inquiries across multiple communication channels, while ensuring compliance with healthcare regulations and organizational policies.
Essential Job Duties
Respond to incoming calls, emails, and in-person inquiries to assist patients, families, and providers with billing, payment, and account-related concerns.
Explain in depth to patients what their responsibility is (i.e.: deductible, co-insurance, copayments).
Promptly follow up with appropriate parties to effectively resolve customer questions and problems. Maintain professionalism and empathy in all interactions.
Accurately process payments, set up payment plans.
Accurately apply uninsured, prompt pay, and ministry discounts in accordance with policy and productivity standards.
Thoroughly research and resolve identified payment discrepancies in a timely manner including identifying and correcting posting errors (i.e. money applied to wrong account).
Consistently and accurately documents accounts with activities as needed in a timely manner.
Verifies accuracy of patient demographic and insurance information with patient or family members, documents and updates as necessary.
Pre-screen patients for financial assistance or charity programs, provide applications, and respond to related inquiries in a timely and compassionate manner.
Verify insurance eligibility, benefits, and network status. Coordinate multiple coverages and ensure compliance with Medicare, Medicaid, and other federal healthcare regulations.
Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health
Performs other duties as assigned
Qualifications
High School Diploma / GED Required
Associate's Degree or equivalent undergraduate hours preferred. Preferred
3 years Experience in healthcare financial services, healthcare registration services or related healthcare experience. Required
Stormont Vail is an equal opportunity employer and adheres to the philosophy and practice of providing equal opportunities for all employees and prospective employees, without regard to the following classifications: race, color, ethnicity, sex, sexual orientation, gender identity and expression, religion, national origin, citizenship, age, marital status, uniformed service, disability or genetic information. This applies to all aspects of employment practices including hiring, firing, pay, benefits, promotions, lateral movements, job training, and any other terms or conditions of employment.
Retaliation is prohibited against any person who files a claim of discrimination, participates in a discrimination investigation, or otherwise opposes an unlawful employment act based upon the above classifications.
Auto-ApplyCustomer Service Representative
Member service representative job in Onaga, KS
Job DescriptionDescription:
Mainstar Trust, located in Onaga, KS offers custodial services for self-directed retirement accounts and we are currently seeking detail orientated and self-motivated candidates to join our growing Customer Service team. This is a full time position with the ability to work a hybrid schedule upon the successful completion of new hire training.
Essential Duties/Responsibilities to be performed with or without accommodation:
Assists accountholders and representatives via the telephone
Inputs new accounts and ongoing maintenance to the account
Utilizes database and Trust Accounting system to process transactions and retrieve information
Regular attendance is a requirement of this job
Requirements:
Must have high school diploma/GED
One year of related work experience is preferred
Knowledge, Skills, Abilities required to perform essential functions:
Data entry
Able to multi-task
Attention to detail
Excellent communication skills
Enjoy talking on the telephone with customers
Able to effectively work in a team environment
Work Environment and Physical Demands required to perform essential functions:
Moderate noise (business office with computers, phone, printers, light traffic)
Ability to sit at a computer for an extended period of time
Regularly required to sit, stand, talk, hear, and use hands and fingers to operate a computer keyboard and telephone
Specific vision abilities include close vision requirements due to computer work
Preferred Qualifications:
IRA knowledge is helpful, but we will train the right person
Mainstar Trust Is an Equal Opportunity Employer
Snack Delivery Customer Representative - T
Member service representative job in Topeka, KS
7 AM - Monday - Friday
The purpose of this role is to meet customer needs through delivering snack and beverage products to assigned customer, and merchandising product in a manner to increase sales.
Job Duties and Responsibilities
Deliver and merchandise snack and beverage products to assigned customers
Display and rotate products according to Company standards
Load and unload delivery truck daily
Resolve discrepancies
Create invoice for products sold to vending machines and collect cash
Finalize end of day paperwork
Establish and maintain positive relationships with customers
Perform other duties as necessary
Job Requirements
High School diploma or equivalent
A valid driver's license and safe driving record
Effective oral and written communication skills
Skills in problem solving, judgement and decision making
Ability to provide attention to detail
Ability to work with others
Work Environment and Equipment
Work generally takes place in customer accounts. There may be exposure to a variety of conditions at customer account, including dust and foul odors. Individuals must be able to manipulate a two-wheel dolly.
Company Overview and EEO Statement
LinPepCo is a Pepsi-Cola independent distributor and has more than 35 years of soft drink and vending product distribution experience. Our company includes five soft drink franchises in the Midwest, a full-line vending company, a full service coffee company and a refrigeration division that specializes in equipment service leasing. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at LinPepCo will be based on merit, qualifications, skills and other relevant criteria. LinPepCo does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by law.
Disclaimer
This should not be construed to imply that these requirements are the exclusive standards of the job. Incumbents will follow any other instructions, and perform any other related duties, as may be required. Reasonable accommodation will be provided to qualified individuals with disabilities. The employer has the right to revise this at any time. The job description is not to be construed as a contract for employment.
Virtual Customer Service Professional( work frrom home)
Member service representative job in Topeka, KS
Virtual Customer Service Professional (virtual) - . The hourly pay rate is $9.00 - $14.00 per hour
depending on experience and the company that you are assigned to. Must work minimum 25 hours per week, full time hours available.
Skill Set Overview:
• Excellent listening skills, strong English communication skills (verbal and written)
• Answer general customer inquiries.
• Resolve concerns or complaints related to your client.
• Communicate client policies.
• No Cold Calling, No Telemarketing, inbound calls only.
Qualifications
• Must be 18+ to apply
• High school diploma or equivalency
• Secondary education and/or some college is preferred
• Able to perform basic math skills
• You'll make your own schedules
• Must be able to pass a background check
• Minimum 3+ months of customer service , retail, or sales experience preferred
• Ability to multitask and prioritize in a fast-paced environment.
• A background check is required. (client may ask for drug test)
• Comfortable with basic Computer skills including email and documents.
• Would like to work PT or FT as a 1099 contractor from home.
• A Quiet home office place to work. No ambient sounds such as pets or children while working.
• Able to be in training consecutively up to a maximum of 4 hours in the evening or morning for up to a total of 10 weeks.
Technical Requirements:
• Computer (PC, or Mac)
• Windows Vista is not accepted at this time
• Computer USB Headset, Microphone or PC speakers
• High speed Internet access provided by a cable or DSL provider
• Satellite broadband does not meet our requirements
• Use of wireless and Wi-Fi "air cards" is prohibited
• A dedicated, hard wired phone with no features.
• A noise canceling phone headset.
• A computer with the basic following specs:
o Minimum Hardware: 2 Gigabytes (GB) - 80 GB IDE - Single Core 1.4 GHz - 48 x CD
ROM Drive - 32 Bit Sound Card -speakers
Minimum OS: Windows XP Service Pack 3, Windows 7 32 bit and 64 bit, and MAC OS 10
Additional Information
after which will resume at our regular rate of 149.99.
Member Service Representative - Topeka, KS
Member service representative job in Topeka, KS
Communication Federal Credit Union has proudly served its members for 80+ years and we've been ranked #1 Credit Union in Oklahoma by multiple sources during that time. We are committed to our local communities, providing financial education, and supporting local organizations.
Our motto is "Connecting with you" and we believe connections are central to all that we do. Our commitment to community is a big part of who we are as a Credit Union and it is an important characteristic of our culture.
Our Employee Benefits Include:
* $1,000 Welcome Bonus after 90 days
* Performance Incentives
* Tuition/ Educational Assistance
* Competitive Pay with advancement opportunities
* Generous Employee Perks and Discounts
As a Member Service Representative, you will deliver exceptional member experiences by providing prompt, efficient and courteous member service and process accurate teller transactions. You will cross-sell credit union products and services in alignment with members' financial needs and the strategic goals of the Credit Union. Serves as front-line contact for most member dealings at the Credit Union.
Our Ideal Candidate:
* Collaborative teammate with excellent interpersonal and communication skills.
* Great listener with strong desire to help people.
* Ability to accurately process transactions and requests.
* Thrive handling multiple tasks in fast paced, service-oriented environment.
* Embrace new opportunities with strong initiative to accomplish tasks.
What You Will Do:
Accurately process teller transactions, including deposits, withdrawals, and loan payments.
Front line contact to build relationships with Communication Federal Credit Union members.
Achieve individual and branch goals for member experience, transaction accuracy, and product cross-sells.
Work Schedule: Shifts begin 7:30am, latest ends 6pm; Monday-Friday & rotating Saturdays
Education and Qualifications
High school diploma or G.E.D.
Minimum 1 year of experience in financial institution or retail customer sales/service environment required.
Prior cash-handling experience preferred.
Working at CFCU means working alongside a diverse group of financial professionals to create exceptional member experiences. Our culture encourages trust, collaboration, and communication enabling employees to have a meaningful impact on our organization and in communities we serve.
Communication Federal Credit Union is an equal opportunity employer. We value and strive to provide a diverse workplace free of discrimination. We do not engage in unlawful employment based on gender, gender identity, race, sex, sexual orientation, age, disability, religion, or national origin. We make every effort to provide an environment where every employee feels respected and valued.