Member service representative jobs in Metairie, LA - 1,208 jobs
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Customer Account Representative
Alphabe Insight Inc.
Member service representative job in New Orleans, LA
About Us At Blue Print Out, we are dedicated to delivering exceptional service and precision in every customer interaction. Our commitment to excellence drives us to maintain a professional, welcoming, and efficient environment where both our customers and employees thrive. We take pride in fostering teamwork, integrity, and growth across all aspects of our operations.
Job Description
We are looking for a Customer Account Representative who will serve as the primary point of contact for our clients, ensuring their needs are met with professionalism and efficiency. The ideal candidate will maintain strong client relationships, manage orders from start to finish, and work closely with internal teams to guarantee high-quality service delivery.
Responsibilities
Serve as the main liaison between clients and internal departments.
Manage client accounts, orders, and inquiries with accuracy and timeliness.
Provide detailed information about products, services, and order status.
Ensure client satisfaction through proactive communication and problem-solving.
Maintain organized account records and monitor order progress.
Collaborate with production and logistics teams to ensure seamless project execution.
Identify opportunities to enhance client relationships and promote additional services.
Qualifications
Qualifications
Strong communication and organizational skills.
Excellent attention to detail and multitasking ability.
Proficiency in basic office software and client management systems.
Ability to work independently and as part of a collaborative team.
Customer-oriented mindset with a professional attitude.
Additional Information
Benefits
Competitive salary ($59,000-$63,000 per year).
Career growth and development opportunities.
Supportive and collaborative work environment.
Comprehensive training and mentorship.
Health and wellness benefits package.
$59k-63k yearly 7d ago
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Customer Support Specialist
Bearing Distributors, Inc. 4.5
Member service representative job in New Orleans, LA
The Customer Support Specialist is responsible for customer and sales support through various duties, including but not limited to entering and maintaining sales orders, purchasing, quotation, over the counter sales, and supporting the outside sales staff.
Responsibilities
Answer emails and telephone calls from customers and assist them in their needs, such as identifying and interchanging product.
Enter and maintain sales orders and expedite previous sales orders.
Accurately quote product to the customer.
Purchase product directly from the manufacturer.
Assist and support the outside sales staff, including customer follow-up.
Identify and document cost savings.
Capture over-the-counter sales with walk in customers.
May perform occasional duties in the warehouse, such as shipping and receiving.
Responsible for other duties as they are assigned.
Skills, Knowledge and ExperienceSkills, Knowledge and ExperienceBenefits
BDI Team Members can expect industry leading benefits including competitive pay, exceptional variable compensation programs, health benefits, 401(k) and profit-sharing program, maternal and paternal leave programs, tuition reimbursement, referral bonuses, and many more. All in an exciting and ever-changing entrepreneurial environment.
Video: Who We Are
$39k-51k yearly est. 7d ago
Customer Service Specialist
AAA-The Automobile Club 4.5
Member service representative job in Metairie, LA
Customer Service Specialist. Job Summary. This position performs a variety of routine and advanced duties in support of growth, service goals and profitability for Field Sales within a Branch. Performs routine and advanced duties in support of agents Customer Service, Customer Service Specialist, Specialist, Insurance, Retail, Support, Sales
$24k-30k yearly est. 7d ago
Administrative Services Specialist
Baker, Donelson, Bearman, Caldwell and Berkowitz, PC 4.8
Member service representative job in New Orleans, LA
Baker, Donelson, Bearman, Caldwell, & Berkowitz, PC has an opening for an Administrative Services Specialist in our Jackson, Birmingham, New Orleans, or Baton Rouge office. The ideal candidate will have administrative experience, be extremely professional, possess exceptional communication, organizational and computer skills, have strong proficiencies in MS Word, Outlook and Excel, and the ability to work effectively within a group or independently. This position will provide support to both attorneys and staff across all offices of the Firm.
For a full job description or to apply click here.
$49k-74k yearly est. 7d ago
Customer Service Representative (Contingent) - 7x7 - Houma, LA
Bristow Group, Inc. 4.6
Member service representative job in Houma, LA
DUTIES AND RESPONSIBILITIES:
Set the stage first thing in the morning; this includes making coffee, layout Newspapers, confirm the waiting area is clean and free of clutter, check for outgoing parts, and prepare manifest sheets. This duty should be repeated several times during the day during slow periods;
Answer phones promptly and professionally;
Maintain excellent customer service by communicating with the passengers in a positive and pleasant manner;
Maintain a list of needed office supplies, consumables, etc. and relay to the Base Manager if applicable;
Coordinate all outbound aircraft;
Manifest and check identification for all inbound and outbound passengers through TSA list when needed;
Maintain contract information such as rig names, lats, longs, blocks, freqs, and deck info. Fuel info. Crew change dates and customer specifications;
If applicable, responsible for making hotel/vehicle accommodations when we have an overflow of pilots or mechanics RON;
If applicable, flight-follow when aircraft cannot get through to Operations;
Communicate with the Base Manager or Lead Pilots or AMTs with day to day operations. Also, assist the above with any administrative duties that need to be accomplished;
Maintain a log of all daily flights;
Gather flight logs from the previous day. Check the times for accuracy and make sure all other pertinent information is correct. Add flight information to daily flight logs. Make copies and create base files to hold for two months. The originals should be mailed to the Accounting Department every third day, making sure that all logs for the month have been sent in by the first of the new month;
Gather and sort all incoming mail and faxes;
Log all incoming and outgoing packages. Arrange FedEx when customers send in outgoing packages;
Email daily aircraft status at the end of each day after confirming status with the Lead AMT;
Email hotel and rental car logs every Friday;
Keep a log of all mechanical delays on contracted aircraft and email every day;
Keep a log of the number of passengers traveling outbound each day;
At the closing of the day, make sure the manifest/sign-in sheets are ready for the next morning;
At closing, please do one final walk through confirming that the waiting area and restrooms are clean and organized for the next business day;
If applicable, loading baggage and cargo onto and off of aircraft;
Any other duties as assigned.
MINIMUM QUALIFICATIONS:
Must be proficient in Word, Excel, and Outlook;
Must adhere to dress code/appearance policy stated in the Bristow Group Handbook;
Aviation background preferred;
Must be organized and be able to work effectively as a team with a large and varied workload;
Must maintain valid Driver's License and physically be able to drive a company vehicle as required;
Must be able to travel as required by Bristow Management.
Bristow Group is an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Bristow Group is an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
$23k-32k yearly est. 7d ago
Customer Service Representative - State Farm Agent Team Member
Barcley Steib-State Farm Agent
Member service representative job in New Orleans, LA
Benefits:
401(k)
Bonus based on performance
Competitive salary
Dental insurance
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a Customer ServiceRepresentative - State Farm Agent Team Member with Barcley Steib - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
$24k-32k yearly est. 7d ago
Customer Service Representative: New Orleans, LA
American Cash Advance 4.1
Member service representative job in New Orleans, LA
We are looking for the Best of the Best Full-Time Customer ServiceRepresentative: New Orleans, LA Do you have a passion for helping people? Are you always looking for a better way of doing things? Do you embrace change and adapt well under pressure? If you answered yes to the above questions, please continue reading.
American Cash Advance has been a leading cash advance company, helping people get from their current emergency to their next payday for more than 20 years. We pride ourselves on hiring the best of the best and creating a culture of ambitious self-starters who are always willing to go the extra mile for both the customer and the company.
Thanks to our staff's unique way of embracing change and adaptability, the recent pandemic allowed our essential services to remain open with continued opportunities in our communities' workforce.
Your primary job responsibilities would include, building exceptional customer relationships, marketing to gain new customers, reviewing accounts for accuracy and needed updates, funding loans, collections, and customer acquisitions.
Other job responsibilities include but are not limited to; working closely with and supporting others in a positive, team environment to enhance the customer experience, maintain a clean and professional office environment, safe guarding company monies & property, assist in managing P&L's, adhering to all company policies, procedures, creed, and industry laws, staying up to date on all company trainings, and industry laws, calling and documenting calls to past, present, and future customers, educating customers on the term and conditions of the contract, follow instructions and respond to management direction and report for work on time, as scheduled and ready to begin your work day.
Experience in the industry is welcome, but not necessary. You'll gain loads of experience, but before you do you should already possess the following skills:
Math Skills: including the ability to count money
Social Skills: including the ability to engage & interact professionally
Problem-Solving Skills: including the ability to negotiate payment terms
Communication Skills: including the flexibility to work with different personalities
Computer Skills: ability to use computer programs required to process day to day transactions
Clerical Skills: including the ability to file folders, answer phones, scan and copy paperwork
Organization Skills: including the ability to utilize filing systems
Other Requirements:
Must be 18, have a valid driver's license, dependable vehicle, eligible to work in the USA, and able to successfully complete all post offer screens, including a criminal background check, MVR, and reference check. We are an equal opportunity employer.
Excellent Benefits including:
Health Insurance (up to 80% of premiums paid by company)
Other insurances include, Dental, Vision, Life, Long & Short-Term Disability, and more!
401K
Paid Holidays
Paid Vacations!
Paid All-Purpose Time Off
Paid Training
Advancement Opportunity!
Unlimited Earning Potential and more!
If you think you have what it takes to be a part of our dynamic team, please apply today!
For more information about American Cash Advance visit our website at ***************************
$23k-31k yearly est. 7d ago
Pearl River | 2nd Shift CSR
Agile Cold Storage
Member service representative job in Pearl River, LA
Customer ServiceRepresentative - Agile Cold Storage Department: Customer Service Schedule: Full-Time | 2nd Shift (6:30 PM - 3:00 AM, Monday-Friday) Reports To: Customer Service Manager The Customer ServiceRepresentative (CSR) serves as the primary point of contact between Agile Cold Storage and its customers. This role manages inquiries, resolves issues, and coordinates logistics to ensure accurate, timely, and professional service delivery.
Essential Duties and Responsibilities
Respond promptly to all customer inquiries, requests, and complaints related to work orders, shipments, and inventory.
Schedule inbound and outbound appointments within the Dock Management System (DMS).
Communicate effectively with customers, brokers, freight forwarders, and warehouse operations regarding accounts, inventory, invoicing, and credit changes.
Process and verify computer-generated invoices to ensure accurate billing.
Generate and manage all required documentation for customer work orders, including special requests and expedited orders.
Review and confirm that orders comply with company policies and procedures.
Research issues, obtain supporting documents, secure approvals, and process credits or debits.
Provide general clerical support, including maintaining order files, answering phones, operating office equipment, and greeting visitors.
Support and provide coverage for other team members as needed.
Perform other duties as assigned to support Agile's operational goals.
Additional Responsibilities
Accurately enter orders into the Warehouse Management System (WMS).
Follow all company safety rules and maintain a clean, organized workspace.
Adapt to changing work hours and shifts based on business needs, including occasional overtime, weekends, or holidays.
Required Qualifications
Minimum 2 years of customer service experience, preferably in logistics, warehousing, or distribution.
Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Access) and general internet navigation.
Strong clerical and organizational skills with attention to detail.
Excellent verbal and written communication skills in English.
Demonstrated ability to remain professional and cooperative under pressure.
Team-oriented with strong interpersonal and problem-solving skills.
Must successfully complete a basic math skills test, background check, and drug screening prior to employment.
Preferred Qualifications
High School Diploma or GED.
Experience in export coordination or warehouse logistics is a plus.
Knowledge, Skills, and Abilities
High attention to detail, accuracy, and organization.
Ability to follow written and verbal instructions.
Strong time management and multitasking capabilities.
Dependable, self-motivated, and customer-focused mindset.
Work Environment
Primarily office-based with occasional movement throughout warehouse areas.
Frequent use of standard office equipment (computer, phone, copier, fax, calculator).
Moderate noise level typical of a warehouse setting.
Physical and Mental Demands
Ability to sit for extended periods and perform repetitive office tasks.
Regular standing, walking, bending, and light lifting (up to 20 lbs).
Must adhere to company grooming, hygiene, dress code, and PPE policies for safety compliance.
Supervisory Responsibilities
May occasionally lead or assist with special projects under supervision.
Join the Agile Cold Storage team and be part of a fast-paced, customer-driven environment where precision and teamwork make a difference.
$24k-32k yearly est. 7d ago
Insurance Customer Service Representative
Insight Global
Member service representative job in New Orleans, LA
Must Haves:
• 2-5 years of Customer Service/Client services experience
• 1 year of Personal Insurance experience is mandatory
• Associate degree or equivalent education, or one to three years of related experience/training in sales, insurance, or customer service.
• Proficiency in Microsoft Office with applied knowledge of Policy Management System (s) i.e. TAMS.Epic etc. and insurance quoting websites preferred.
• Ability to travel, as needed, to support client relationships, sales initiatives, or business requirements.
Plusses:
• EPIC experience preferred.
• Property & Casualty (P&C) Licensed.
• Active Property & Casualty Agent's license
Day-to-Day:
Insight Global is seeking a Personal Lines Insurance Processor to manage all aspects of new and renewal personal insurance business while delivering exceptional customer service. You will maintain accurate recordkeeping of all policy information, quote and write new business, and support the retention of the existing book of business. In this role, you will ensure clients' insurance needs are handled with accuracy and care, helping protect what matters most to them.
Your responsibilities as the Personal Lines Insurance Processor will include:
• Review daily carrier reports, monitor policy status, and resolve discrepancies to ensure continuous and accurate coverage.
• Serve as the primary liaison with clients, mortgage companies, and carriers to coordinate documents, payments, and policy updates.
• Prepare and send renewal quotes and invoices, process client payments, and maintain accurate bookkeeping records.
• Assist clients with coverage options, basic claims inquiries, and quote comparisons while providing responsive customer service.
• Maintain organized records, support office operations, and contribute to process improvements and team initiatives
• Process payments; Process late-payment and cancellation notices, as well as payment-received notices into EPIC.
$24k-32k yearly est. 22h ago
Financial Service Representative l - Jefferson Financial FCU Lapalco 4924
Keesler Federal Career 4.5
Member service representative job in Marrero, LA
JOIN THE EXTRAORDINARY TEAM AT JEFFERSON FINANCIAL FCU A DIVISION OF KEESLER FEDERAL CREDIT UNION
Travel may be required during training. Additional details will be discussed during the interview.
EXTRAORDINARY BENEFITS:
Medical, dental, and vision insurance
Short Term & Long Term Disability Benefits
Section 125 Flexible Spending Accounts for Health Care and Dependent Care expenses
Employee and Dependent Life Insurance
401(k) Retirement Plan with 100% match on the first 5% contributed by you
Paid Leave
11 Paid Holidays
Tuition Reimbursement
Competitive Scholarships
EAP (Employee Assistance Program)
WE CURRENTLY DO NOT SPONSOR WORK RELATED VISAS
Position: Financial ServicesRepresentative I (FSR I)
Department: Retail Operations
Reports To: Branch Manager
FLSA: Non-Exempt
SUMMARY
Under general supervision, but following established policies and procedures, is responsible for creating, opening, and processing new consumer & business member accounts and cross selling services to members. Explains products' and/or services' value, benefits, features, rates and fees to members. Using the AIDINC process as outlined in The Member Advantage (TMA) training, is responsible for conducting a high quality interview with members and potential members to satisfy their needs. Through the use of the Opening Act (OA) system, creates membership, new account, and deposit services in Symitar. Also uses Opening Act to build and submit loan applications to Central Lending Decision Makers for a decision. If an application is immediately approved by the system, (under the guidance of the Branch Manager, Assistant Branch Manager, or Loan Officer), takes steps to disburse the loan. Represents the credit union in a professional, friendly, courteous manner. Gives prompt, efficient, and accurate service in the processing of all transactions. Stays current with credit union membership requirements, deposit products, services, loan products, and marketing campaigns.
ESSENTIAL FUNCTIONS
Using Opening Act and/or Symitar, opens and processes required documentation for all types of consumer & business deposit accounts including individual retirement accounts and certificates of deposit.
Orders and statuses ATM and Debit cards through Card Creation Wizard or utilizes Card@Once to provide members with ATM and Debit cards instantly. Handles ATM and Debit card disputes and fraud disputes.
Conducts quality interviews with members using the AIDINC system to meet member needs through credit union products and services.
Within the scope of an FSR I authority, accepts deposits and payments and performs withdrawals or loan advances. These transactions are performed on a variety of transaction and savings products as well as a variety of loan types, including credit cards. At the conclusion of a member interaction, reads back members' receipts in order to verify and finalize the accuracy of the transaction.
Within the scope of an FSRI authority, maintains control of cash by double counting all cash received and disbursed, or being diligent as the 2
nd
party in any dual control procedure.
In opening new accounts, verifies checks for deposit are made payable to parties presenting them for negotiation, properly endorsed, and deposited in accordance with credit union policy, for new accounts and, if applicable, Reg CC. A determination of collectability based on the actual check and the member presenting the item may require an extended hold. Utilizes True Checks within prescribed guidelines.
Provides account information such as current balances, transaction history, dates & amounts of deposits and loan pay-offs (excluding business loans), only for the member account owner(s) for consumer & business accounts.
Works to resolve members' concerns, complaints, discrepancies, and problems through use of available resources, effective use of KFCU computer systems and product knowledge. Refers problems through the chain-of-command for resolution. Utilizes the Synapsys CRM to effectively track member concerns.
Uses Opening Act system and the AIDINC process to complete quality consumer & business loan applications over the phone or in person. The goal of the loan application interview is to meet member needs and minimize pending applications.
Routes the loan applications and any supporting documentation to Central Lending Decision Makers for disposition via Opening Act Priority 1 or Priority 2 queue.
In the event of a declined loan, the FSR I clearly communicates the decision and how it was determined to the member in a positive and tactful manner. The FSR I should be able to advise the borrower(s) on proactive steps they can take to hopefully improve their prospects on their next application or improve their credit score.
Upon loan approval, disburses the loan in accordance with guidelines and procedures. Ensures that all paperwork and documents for closure of loan are correctly completed. The goal in loan closing is to ensure that the member and KFCU are fully protected. It is imperative that any collateral offered for security has KFCU listed as lienholder, the member is aware of their requirement to maintain collateral insurance, and the terms to avoid defalcation are fully understood by the borrower(s).
Like a concierge and utilizing TMA behavioral styles as a guide, provides insightful guidance and assists members through the process of opening deposit accounts, loans and other services using the AIDINC process.
Consistent with the view that Sales is Service and Service is Sales, strives to exceed the goals set by the credit union with regard to memberservice and sales of all products and services offered by the credit union.
Upholds all member information in the strictest confidence.
Accurately interprets the Fair Credit Reporting Act as it applies to credit union loans.
Completes, with an acceptable grade, all training for this position as directed by management and actively participates in training classes.
In support of marketing campaigns such as Auto Loan Refinance or new member onboarding, makes outbound phone calls to contact members in regards to products or services for which the member qualifies. Effectively uses TMA skills to open new products and services for membership.
Maintains proficiency in Symitar, COWWW, Synergy, Synapsys CRM, Outlook, Microsoft Office, Opening Act and any other computer systems necessary to perform the job satisfactorily.
Responsible for compliance with all Federal regulations including Bank Secrecy Act (BSA), Office of Foreign Assets Control (OFAC), Red Flag Program and REG CC.
Utilizes The Member Advantage AIDINC system to identify potential member (internal or external) service needs which can be met through the sale of credit union products and services, or adherence to the department's policy and procedures. This can be affected through direct sale and in many cases referral to another team member. Effective use of the Synapsys CRM to create, monitor, and manage sales and referrals is required for consumer & business accounts.
Provides merchant referrals directly to the merchant for business accounts.
Other Duties and Responsibilities:
Maintains branch office equipment and supplies necessary to keep office working efficiently.
Assists in balancing the ATM as directed by the Branch Manager or Assistant Branch Manager.
Assists in the balancing of Night Depository as directed by the Branch Manager or Assistant Branch Manager.
Miscellaneous duties as assigned.
KNOWLEDGE & SKILLS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education:
A high school education or GED.
Community college coursework is desired.
Experience and Other Requirements:
One year to three years of similar or related experience.
Completion of Lending Class, New Accounts training, and Teller training through the KFCU Training Department required.
Must possess ability to operate computer terminal, computer printers, calculator, fax machine, copier, telephone, fax machine, currency counter, and copier with accuracy and attention to detail.
Must possess and exhibit an outgoing personality, helpful memberservice attitude and an ability to sell credit union products and services.
Must possess strong basic math skills, accuracy and attention to detail
Must demonstrate an ability to understand and implement changing policies and procedures.
Must be knowledgeable of teller transactions relevant to the position.
Must maintain confidentiality and dependability.
Exceptional oral and written communication skills required.
Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
Computer Skills:
Extensive use of personal PC required.
Must be proficient in Microsoft Word, Excel, as well as use of internet and e-mail.
Must be able to navigate the internet to search for data and be able to complete online forms.
Somewhat knowledgeable of emerging computer technology, such as mobile devices, imaging technology, and social media.
Must be familiar with home banking and bill paying services.
Certificates, Licenses and Registrations:
Must actively participate in and successfully complete The Member Advantage (TMA) training within 9 months of employment.
Must actively participate in and successfully complete TMA Annual Accelerator training classes.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, stand, and walk; use hands to finger, handle, feel or grasp; reach with hands and arms; and talk or hear. The employee is frequently required to kneel, crouch, or stoop. The employee is occasionally required to lift and/or move 25-50 pounds.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Extensive use of desktop computer is required. The noise level is that of a normal office environment.
DECLARATION: The human resources department retains the sole rights and discretion to make changes to this job description.
#HPIND
$24k-28k yearly est. 60d+ ago
Technical Service Representative (Houma, LA)
Akzo Nobel N.V 4.7
Member service representative job in Slidell, LA
Company: AkzoNobel About AkzoNobel Since 1792, we've been supplying the innovative paints and coatings that help to color people's lives and protect what matters most. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe. We're active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It's what you'd expect from a pioneering and long-established paints company that's dedicated to providing sustainable solutions and preserving the best of what we have today - while creating an even better tomorrow. Let's paint the future together.
For more information please visit *****************
2024 Akzo Nobel N.V. All rights reserved.
Job Purpose
The purpose of this role is to provide technical support and training on the use and application of company products, services, equipment, and documentation in acquiring new business and in maintaining multiple existing customers.
Job Responsibilities
* Generate and maintain accurate records and application reports of company products. This includes day-to-day environmental conditions as well as surface preparation and relevant coating application information. - 20%
* Attend scheduled inspections; verify specification and standard adherence, perform quality checks of surface preparation, and the application steps in the painting process. - 20%
* Advise customers of products and schemes based on vessel service environments and performance expectations. Proper knowledge of industry standards (i.e., SSPC, NACE ISO, Etc) and use of inspection equipment for both surface preparation and coating application operations. Proper use of required PPE. May occasionally be required to demonstrate proper use of application equipment (i.e., single-feed airless,
Conventional and plural component). - 20%
* When conditions are identified not within company specifications or application guidelines, advise the customer and or applicator and their immediate supervisor to acquire a resolution. When conditions are not resolved to meet the specification document, according to the exception report. - 20%
* Lifts 100 pounds - 10 %
* Monitor customers/applicators in the proper application of coatings and paint systems in accordance with company specifications. - 5%
* Other duties as assigned - 5%
Level of Autonomy
Limited to customer specifications
Employee is expected to perform these company success factors independently:
* Helps the customer
* Achieves expected results on time
* Understands the need to learn
* Open to change and new ideas
* Fulfils responsibilities in expected style
Job Requirements
* High school diploma required; college degree preferred.
* Minimum 5 years of technical and/or sales experience, preferably in the marine or coatings industry.
* Knowledge of marine industry terminology and practices, including vessel maintenance and repair (M&R) and new build (NB).
* Understanding of coating applications, techniques, and parameters related to marine vessels.
* Strong analytical and problem-solving skills, with the ability to interpret technical data, diagrams, and instructions.
* Effective verbal and written communication skills, including the ability to prepare business and technical reports.
* Proficiency with Microsoft Office and digital tools, including PCs, mobile devices, and software used for data collection and reporting.
* Ability to travel as required to support customers and field activities.
* Ability to work safely in marine environments, including working around water; ability to swim or willingness to learn.
* Ability to hear and respond to safety and emergency alarms and maintain awareness in high-risk environments.
Total Compensation
* The salary range for these skills is $72,000 to $85,000, plus a 15% annual bonus.
* Excellent Medical Insurance with HSA.
* Dental, Vision, Life, and AD&D benefits.
* 401 (k) retirement savings with a 6% company match.
* Generous vacation, sick, and holiday pay.
* Paid Parental leave.
* Active Diversity & Inclusion Networks.
* Career growth opportunities on a regional and global scale.
* Tuition Reimbursement.
* Monthly Automobile Allowance
At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
#LI-HE1
REQ ID#51293
$25k-42k yearly est. 7d ago
Customer Support Representative
Culligan 155La
Member service representative job in Jefferson, LA
Benefits:
Competitive salary
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Benefits/Perks
Medical insurance
Dental insurance
Vision insurance
Vacation, paid time off
Company-paid training
Employee discounts for Culligan in-home products
Eligibility for annual recognition and training meetings/events
Job SummaryCulligan Water is seeking an individual experienced in customer relations. The Customer ServiceRepresentative works directly with customers to discuss orders, resolve problems, and meet related needs. To be a successful Customer ServiceRepresentative, you should be detail-oriented, organized, and have strong interpersonal and communication skills.
Responsibilities
Extensive problem-solving, order processing, and helping to manage customer accounts
Provide proactive sales support by developing close relationships with customers
Schedule service and delivery orders
Coordinate schedules with the service/operations team
Contact customers for purposes of scheduling additional services or offering maintenance plans
Refer unresolved customer grievances to designated departments for further investigation
Qualifications
High school diploma or GED
College degree
Minimum of two years of customer service experience required
Strong time management and project management skills
Proficient in Microsoft Office (word, excel, outlook)
Excellent communication skills, both written and verbal
Experience with Service Titan software is strongly preferred.
About CulliganAs the world's leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Culligan International offers technologically advanced, state-of-the-art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems, and whole-house filtration systems.
Compensation: $15.00 - $20.00 per hour
About Culligan
Great tasting water. Brighter future. Bigger job opportunities. Culligan is making a real difference in the lives of people all over the world by providing better, cleaner water through our suite of innovative products and exceptional customer service. Join the Culligan team. Apply for a job now.
Culligan provides healthy, delicious water for our customers in their homes, offices, businesses, and industrial facilities around the world. Our complete line of water softeners, water filtration systems, commercial and industrial water treatment solutions, drinking water systems, whole-house filtration systems and bottled water delivery options set the standard in the water treatment industry.
This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate.
$15-20 hourly Auto-Apply 60d+ ago
Representative - Customer Service
Wesco 4.6
Member service representative job in Metairie, LA
As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.
**Responsibilities:**
+ Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
+ Process payments for cash account customers.
+ Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
+ Back-up support to sales counter with walk in and telephone inquiries.
**Qualifications:**
+ High School Degree or Equivalent required
+ Associates' Degree (U.S.)/College Diploma (Canada) preferred
+ 2-4 years of relevant experience
+ Solid interpersonal skills that allow one to work effectively in a diverse working environment
+ Able to effectively communicate both verbally and in writing
+ Able to work well under pressure
+ Strong attention to detail
+ Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
+ Computer literate, including effective working skills of MS Word, Excel, and e-mail
\#LI-JB1
At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.
Our Company's greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits (**************************************************************************** and active community engagement, we create an environment where every team member has the opportunity to thrive.
Learn more about Working at Wesco here (******************************************************************* and apply online today!
Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500 company.
_Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer. _
_Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act._
$20k-27k yearly est. 47d ago
Toyota Express Service Advisor
Toyota of Kenner 4.3
Member service representative job in Kenner, LA
Toyota of Kenner, a Toyota dealership located in Kenner, Louisiana, is seeking a motivated and customer-oriented individual to join our team as a Full Time Toyota Express Service Advisor. As the Express Service Advisor, you will be responsible for providing exceptional customer service while ensuring the smooth and efficient operation of our Toyota Express Service department. This is an individual contributor role with a competitive salary range of $45,000 to $80,000 per year, paid semimonthly.
Compensation & Benefits:
- Competitive salary range of $45,000 to $80,000 per year, paid semimonthly
- Comprehensive benefits package including health, dental, and vision insurance
- Paid time off and holidays
- 401k with company match
- Ongoing training and opportunities for career advancement
- Employee discounts on vehicle purchases, services, and parts
Responsibilities:
- Greet and assist customers with a positive and professional attitude
- Schedule appointments and communicate with customers regarding their service needs
- Provide accurate estimates for services and obtain customer approval
- Ensure work is completed in a timely and efficient manner
- Communicate with technicians to keep customers updated on the status of their vehicle
- Process customer payments and maintain accurate records
- Continuously seek opportunities to improve customer satisfaction and service department efficiency
- Maintain knowledge of Toyota products, services, and promotions
- Handle customer complaints and escalate to management when necessary
- Follow dealership and manufacturer guidelines and policies
Requirements:
- High school diploma or equivalent
- Previous experience in customer service, preferably in the automotive industry
- Strong written and verbal communication skills
- Excellent organizational and multitasking abilities
- Proficient in basic computer skills and experience with dealership management systems is a plus
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Must be able to work occasional weekends and evenings
- Must have a valid driver's license and clear driving record
EEOC Statement:
Toyota of Kenner is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified candidates are encouraged to apply.
$45k-80k yearly Auto-Apply 60d+ ago
Sales & Service Representative
MRC Global 4.3
Member service representative job in Harvey, LA
MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide. **Job Purpose** The Sales & ServiceRepresentative is responsible for delivering business-to-business customer service through the order process of pipe, valves, and fitting products (PVF). The Sales & ServiceRepresentative creates and/or enters quotes, processes customer orders, and resolves customer issues. The Sales & ServiceRepresentative plays a critical role in maximizing value for customers while driving MRC Global strategies for safety, gross margin growth, and financial/operational performance.
**Key Duties & Responsibilities**
Individual must be able to perform the essential duties with or without reasonable accommodation.
+ Respond to customer requests for quotes by sourcing products from the Company's existing inventory orpurchasingthem externally.
+ Build quotes that simultaneously create value for the customer and profitability for MRC Global.
+ Identifyand actively pursue sales opportunities to contribute to overall sales growth.
+ Ability to proactively engage with customers andutilizeproduct knowledge to make recommendations and offer add-on solutions that maximize customer delight and drive sales growth.
+ Utilize MRC Global systems/software to create quotes,locateavailable products/materials, process customers' orders, create vendor purchase orders (PO), and perform other tasks related to customer needs.
+ Adhere to customer contract requirements related to pricing/non-contract pricing, freight, delivery schedules, and KPIs.
+ Verify the on-time shipping/delivery status of pending inbound and outbound shipments.
+ Communicate status proactively with the customer and adjust product sourcing efforts if needed.
+ Proactively respond to customers' needs and concerns with options by using a problem-solving approach.
+ Validate that products specified in customers' quote requests arepermittedper their respective approvedmanufacturer'slist (AML) or other customer-provided specifications.
+ Referencecustomer processing guides and other tools/resources tomaintainfamiliarity with customer preferences/processes.
+ Consult withamanager, other MRC Global departments, and suppliers as necessary to create the best possible customer experience.
+ Service next-level customer needs, including orders involving externally sourced labor, return material authorizations (RMA), purchase order changes, and orders involving special invoicing needs.
+ Communicate responsively and professionally with customers, suppliers, and coworkers to execute all main steps of the order process.
**Required Experience**
+ One (1) or more years' experience in a dedicated customer-facing role, inside sales, and/or warehouse services.
+ OR recent completion of post-secondary education to include any of the following: Technical/Trade School, associate degree, bachelor's degree, preferably with studies in industrial or sales.
**Skills & Abilities**
+ Competent in the use of computers and software applications. Ability to communicate and promote ideas and transfer detailed knowledge to others.
+ Ability to effectively present information in one-on-one and small group situations.
+ Attention to detailandworkwith a sense of urgency.
**Working Conditions**
+ Frequent driving/traveling.
+ Ableto interact with othersfrequently.
+ Most work is performed at a desk or in front of a computer.
+ Able to sit/stand forlong periodsof time.
+ Foradditionalposition-specific detailsregardingthe physical and mental demands and working conditions, contact Human Resources.
+ Reasonable accommodation may be made to enable individuals to perform essential functions.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
California Employee Data Collection Notice (*******************************************************************************************************
At MRC Global, you can build a satisfying career, while making a difference. You'll be rewarded for your contributions and encouraged to learn and grow. Most importantly, you'll be joining a team of people who care about each other sincerely, and who care about the communities where they live and work.
We invest in the growth and professional training of our team members creating more opportunities in your career. We offer tuition assistance and career development to support your professional growth.
**MRC Global** offers comprehensive benefits and incentives. We value your time and talent and know how to show our appreciation for having you as a part of our expanding global team.
At **MRC Global** , we care about and value all employees. During life changes and challenges, our Employee Assistance Program is available to all employees and household family members to help resolve issues, connect with the right mental health professional or community resource, and to identify other support tools designed to help our team members.
We care about our community and place a major focus on environmental and social responsibility. We are committed to our people, our communities and preserving our planet. As a part of our company's culture and efforts in preserving our environment, we are supporting our customers in the transition to green energy and decarbonization.
$24k-41k yearly est. 14d ago
Registrar Services Specialist
Herzing University 4.1
Member service representative job in Metairie, LA
Current employees, faculty or adjunct instructor at Herzing University (not a Contractor or temporary employee through a staffing agency): log into UKG and navigate to Menu > Myself > My Company > View Opportunities to apply using the internal application process.
Requirements:
* Associate's degree, Bachelor's degree preferred
* 2 years of related work experience preferred
Compensation is determined based on the qualifications, experience, and circumstances of each hire. It is uncommon for new employees to start near the top of the salary range. We offer a comprehensive benefits package, including a tuition waiver and reimbursement program, health insurance, paid time off, and a retirement savings plan. The hourly pay range for this position is $19.40 to $26.24.
Click Here or use the following link to learn more about careers at Herzing University: ****************************
Primary responsibilities:
* Adhere to the University's service level agreements.
* Act as a liaison for other administrative offices on student schedule and academic policy questions.
* Adhere to FERPA and other related regulatory requirements.
* Provide excellent customer service to students, staff, faculty and third parties.
* Participate in administrative meetings and committees as assigned.
* Develop and update continuing student schedules and input into the CampusNexus.
* Ensure completion of end of term and end of semester processes and reporting, including SAP processing, incomplete grades and rescheduling failed classes.
* Process student status changes and enrollment transfers.
* Monitor student attendance and process enrollment drops due to attendance violations.
* Track and ensure student's progress toward graduation.
* Produce graduation packets and diplomas.
* Other administrative tasks as assigned including assisting with other Specialist functions as needed.
Schedule includes a 20-hour work week, Monday through Friday with the occasional need for weekend hours. It is preferred that the final candidate will be near one of our current locations allowing for a potential hybrid schedule.
Region Locations Midwest Kenosha, Brookfield, Madison, Milwaukee (WI)
Minneapolis (MN) South
Clarksville, Nashville (TN)
Akron (OH), Atlanta (GA), Birmingham (AL), New Orleans (LA)
Florida Tampa, Orlando
Herzing University is committed to providing a diverse environment and is dedicated to fostering a culture and atmosphere of mutual respect. It provides an inclusive and collegial community where individuals are valued, heard and empowered to contribute to the effectiveness of the institution.
Physical Requirements:
* Must be able to remain in a stationary position 80% of the time.
* Must be able to occasionally move around the work location.
* Constantly operates office and/or teach equipment which may include computers, copiers, fax machines, audio/visuals.
* Frequently uses voice and hearing to communicate with students, staff or colleagues face-to-face or over the telephone.
* Visually or otherwise identify, observe and assess.
* Occasionally move, carry, or lift 10 pounds.
Applicants must be authorized to work for any employer in the U.S. We do not sponsor or take over sponsorship of an employment Visa at this time.
It is the university's practice to recruit and hire without discrimination because of skin color, gender, religion, LGBTQi2+ status, disability status, age, national origin, veteran status, or any other status protected by law. ***************************************
Herzing University prohibits sex-based discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. The notice of nondiscrimination is located at *********************************
$19.4-26.2 hourly 39d ago
Member Services Representative
Planet Fitness-United Fitness Partners
Member service representative job in Metairie, LA
THE PLANET FITNESS MISSION We at Planet Fitness are here to provide a unique environment in which anyone, and we mean anyone, can be comfortable in a diverse, judgment free zone where a lasting, active lifestyle is built. Our product is a tool. A means to an end. Not a brand name or a mold maker, but a tool that can be used by anyone. In the end, it's all about you. As we evolve and educate ourselves, we will seek to perfect this safe, energetic environment, where everyone feels accepted and respected. We are not here to kiss your butt, only to kick it if that's what you need. We need you, because face it, our planet wouldn't be the same without you. You belong!
ORGANIZATION OVERVIEW
Title: MemberServicesRepresentative
Reports To: Club Manager
FLSA Classification: Non-Exempt
THE OPPORTUNITY
Look no further if you like to have fun, positively impact people, and grow your leadership skills in the coolest place on the planet. Your opportunity has arrived! United FP is dynamic, growing and continually evolving. You must be self-motivated. You should think like an entrepreneur, constantly innovating and driving positive change. Most importantly, you deliver consistently and over the top results! A role with United FP Partners is an opportunity to be a part of something special. If you would love working for a rapidly, growing company that changes people's lives for the better every day, helps them live healthier, doesn't judge anyone, and supports their communities and the Boys and Girls club, then this may be your dream job!
What You'll Be Doing
As a MemberServicesRepresentative you are a high energy, positive member of the team providing members with an unprecedented experience and encouraging them in achieving their fitness goals. You will make them feel like family in a clean, judgment-free environment. You will create “raving fans” by delivering +1% customer service, continually engaging and encouraging our members to succeed on their fitness journey.
You will ensure our club is super clean because our members value this and we're known for that too.
Finding new and current members to join the fitness trainer in fitness classes.
You'll impress new and existing members when you introduce them to our Black Card amenities. They're going to want these benefits!
You will help the entire team at the welcome desk checking in our members while providing greetings and farewells to them. Assist with fun energetic, non-high-pressure tours, as well as member enrollment, and other club responsibilities.
Be a leader! Be passionate - love what you do! Have fun and invite members to do the same!
Your schedule will vary. Shift could involve any of our hours of operation, including weekends and holidays.
United FP offers competitive salaries, PF Black Card membership and opportunities for growth.
Qualifications
What You'll Bring to the Table:
Birthdate that confirms you are a minimum of 18 years of age.
Passion for helping others.
Understanding the physical demands may involve but are not limited to, communicating, standing, walking, bending, lifting up to 50lbs, reaching, climbing, balancing, kneeling and handling potentially hazardous chemicals.
On-time dependability because you know people are counting on you.
High School diploma or GED equivalent.
Physical Demands:
Must be able to occasionally lift, push, or pull at least 50 lbs.
Must be able to stand, walk, sit, reach with hands and arms, bend, balance, stoop, kneel, twisting, or crouch.
$20k-30k yearly est. 17d ago
Area Service Representative #410
Rugdoctor External 4.2
Member service representative job in Slidell, LA
JOIN THE RUG DOCTOR CLEAN TEAM: Area ServiceRepresentative
Rug Doctor is hiring a full-time, Monday-Friday, Area ServiceRepresentative (ASR), and is seeking a responsible, self-starter to provide delivery of products and the service of display/equipment, while providing superior customer service to established retail accounts located in Slidell, LA area.
We are looking for candidates like you that like to work independently, has a successful record of accomplishment, and can self-manage their productivity in a fast-paced environment in the delivery of the products daily. If this position fits you, we want to hear from you!
What We Offer:
Company vehicle - Includes fuel, maintenance, insurance, and repairs
Paid training
Company uniforms
Company credit card for business related expenses - travel, meals, etc.
Paid Time Off and Holidays
Medical, dental, vision, STD/LTD, Life and other optional benefits
401(k) plan with Company match
Educational Reimbursement
Our Preferences
The ideal qualifications to become a Rug Doctor AREA SERVICEREPRESENTATIVE:
Desire to learn and practice company standards
Friendly, with exceptional communication skills
Dynamic, with an outgoing personality
Customer service oriented
Mechanical aptitude
Able to work independently and solve problems
Basic computer skills
Available Full Time, 38-40 hours, Monday-Friday, Saturday (as needed)
Excited about a career, not just a job
Requirements
Must be at least 21 years of age
High school diploma or GED (preferred)
Valid state driver's license and clean driving record
Meet physical requirements - bending, stooping, kneeling, lift/raise up to 50lbs from ground to higher levels, and manually push/pull up to 75 lbs.
Ability to work in different climates - hot, cold, etc.
The ability to drive a vehicle for consecutive hours in day.
Ready to Join the Rug Doctor Team as an ASR? CLICK APPLY
Rug Doctor is an EOE company. Consent of candidate is required to complete a criminal background inquiry, non-DOT physical and to complete and pass a drug screen to qualify and considered for employment.
$27k-35k yearly est. 60d+ ago
Sales and Service Specialist
Hertz 4.3
Member service representative job in Harvey, LA
The TNC Sales and Service Specialist is an essential member of the Hertz Local Edition team. As a brand ambassador, the Mobility Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers
Wages: $16.00/hr.
Ensure optimal operational efficacies to provide customers the best rental car experience
Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers.
Assist customers with various post rental inquiries that involve the rental and billing process
Work in a fast-paced environment, while providing helpful customer service that enhances the customer's rental experience.
Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.
Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.
Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.
Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids.
Professional Experience:
Ability to work in a fast-paced environment with a variety of tasks.
Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
Previous customer service.
Strong time management and organizational skills are required
Computer literate and detailed orientated.
Must have a valid driver's license with an acceptable driving record
Knowledge:
Customer service resolution practices
Excellent communication techniques
Sales Management/Coaching ability
Skills:
Demonstrate good written and oral communication skills.
Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills.
Demonstrate professionalism and interpersonal skills.
Show a high level of ownership, accountability and initiative.
Proven experience of working well within a team.
Ability to work flexible shifts including weekends and holidays; and work overtime as required.
Willing to work outdoors during all weather conditions.
Assist with special administrative projects when needed.
Ability to stand for long periods of time.
Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply
$16 hourly Auto-Apply 1d ago
Sales & Service Representative
MRC Services Co 4.6
Member service representative job in Harvey, LA
MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide.
Job Purpose
The Sales & ServiceRepresentative is responsible for delivering business-to-business customer service through the order process of pipe, valves, and fitting products (PVF). The Sales & ServiceRepresentative creates and/or enters quotes, processes customer orders, and resolves customer issues. The Sales & ServiceRepresentative plays a critical role in maximizing value for customers while driving MRC Global strategies for safety, gross margin growth, and financial/operational performance.
Key Duties & Responsibilities
Individual must be able to perform the essential duties with or without reasonable accommodation.
Respond to customer requests for quotes by sourcing products from the Company's existing inventory or purchasing them externally.
Build quotes that simultaneously create value for the customer and profitability for MRC Global.
Identify and actively pursue sales opportunities to contribute to overall sales growth.
Ability to proactively engage with customers and utilize product knowledge to make recommendations and offer add-on solutions that maximize customer delight and drive sales growth.
Utilize MRC Global systems/software to create quotes, locate available products/materials, process customers' orders, create vendor purchase orders (PO), and perform other tasks related to customer needs.
Adhere to customer contract requirements related to pricing/non-contract pricing, freight, delivery schedules, and KPIs.
Verify the on-time shipping/delivery status of pending inbound and outbound shipments.
Communicate status proactively with the customer and adjust product sourcing efforts if needed.
Proactively respond to customers' needs and concerns with options by using a problem-solving approach.
Validate that products specified in customers' quote requests are permitted per their respective approved manufacturer's list (AML) or other customer-provided specifications.
Reference customer processing guides and other tools/resources to maintain familiarity with customer preferences/processes.
Consult with a manager, other MRC Global departments, and suppliers as necessary to create the best possible customer experience.
Service next-level customer needs, including orders involving externally sourced labor, return material authorizations (RMA), purchase order changes, and orders involving special invoicing needs.
Communicate responsively and professionally with customers, suppliers, and coworkers to execute all main steps of the order process.
Required Experience
One (1) or more years' experience in a dedicated customer-facing role, inside sales, and/or warehouse services.
OR recent completion of post-secondary education to include any of the following: Technical/Trade School, associate degree, bachelor's degree, preferably with studies in industrial or sales.
Skills & Abilities
Competent in the use of computers and software applications. Ability to communicate and promote ideas and transfer detailed knowledge to others.
Ability to effectively present information in one-on-one and small group situations.
Attention to detail and work with a sense of urgency.
Working Conditions
Frequent driving/traveling.
Able to interact with others frequently.
Most work is performed at a desk or in front of a computer.
Able to sit/stand for long periods of time.
For additional position-specific details regarding the physical and mental demands and working conditions, contact Human Resources.
Reasonable accommodation may be made to enable individuals to perform essential functions.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
California Employee Data Collection Notice
$26k-32k yearly est. Auto-Apply 15d ago
Learn more about member service representative jobs
How much does a member service representative earn in Metairie, LA?
The average member service representative in Metairie, LA earns between $16,000 and $37,000 annually. This compares to the national average member service representative range of $21,000 to $45,000.
Average member service representative salary in Metairie, LA
$24,000
What are the biggest employers of Member Service Representatives in Metairie, LA?
The biggest employers of Member Service Representatives in Metairie, LA are: