Customer Service Representative
Member Service Representative job in Oklahoma City, OK
Our client is seeking enthusiastic and compassionate Customer Service Representatives to join their team. As a representative, you will be responsible for assisting customers with identifying assistance programs. This role involves interacting with customers over the phone in a call center environment, providing empathetic support, and guiding them through available options.
Key Responsibilities:
Handle inbound and outbound customer calls, addressing inquiries and offering assistance with mortgage-related concerns.
Evaluate customers' financial situations to determine eligibility for various assistance programs.
Walk customers through the application process for mortgage relief programs.
Keep accurate records of customer interactions and financial assessments.
Work with other team members to ensure customer satisfaction and seamless service delivery.
Meet performance targets for call handling, customer satisfaction, and program enrollment.
Qualifications:
Excellent verbal communication skills and the ability to explain complex information in a clear, empathetic manner.
Strong attention to detail and the ability to assess financial information effectively.
Previous experience in customer service or a call center environment is preferred.
Professionalism in handling sensitive customer information.
A collaborative, team-oriented mindset and a passion for helping others.
Basic computer proficiency.
Additional Details:
Full-time, in office position.
Ability to work in a fast-paced, dynamic environment.
Flexible hours may be required to meet customer needs.
Perks:
Competitive pay based on experience.
Comprehensive training and development opportunities.
A positive and collaborative work culture.
Make a difference in customers' lives by helping them stay in their homes.
Apply now to join our client's team as a Customer Service Representative!
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
Japanese Interpreter / Language Services Specialist
Member Service Representative job in Oklahoma City, OK
+ Provide interpretation/translation to various meetings/projects to support Otsuka's global initiatives involving Otsuka staff, partner companies, outside consultants, and vendors. + Provide Japanese cultural training to Otsuka US and affiliates. Also offer expertise in Japanese culture and language to various organizational initiatives.
+ Liaise with language service vendors to arrange external linguists and oversee successful assignment completion.
+ Contribute to department operations by monitoring service metrics and generating monthly reports.
+ Manage user administration of subscribed systems and tools and monitor usage.
+ Support various department projects and initiatives, including the implementation of the most up-to-date language technologies and solutions, and process improvement.
**Qualifications**
Required
+ Minimum bachelor's degree
+ 2+ years of experience in the interpretation/translation industry
+ Strong capability in different modes of interpretation and translation including simultaneous interpretation, consecutive interpretation, whispering, and sight translation
+ Fluency in Japanese and English with comprehensive understanding of Japanese and American cultures and their differences
+ Excellent oral, written, and interpersonal communication skills
+ Have initiative and proactively strive for superior customer services and outcomes
+ Ability to build and maintain effective relationships and partnerships with internal customers and global key stakeholders
+ Ability to handle sensitive or confidential information
+ Ability to identify and solve problems effectively with creative or innovative solutions
+ Ability to work independently and collaboratively while adhering to well-defined and well-established departmental procedures and processes
+ Ability to manage multiple tasks simultaneously in a fast paced and fast changing environment
+ Up to 5% domestic travel may be required based upon business needs
Preferred
+ Master's degree in interpretation
+ Experience in pharmaceutical, biotech, or medical industry
+ Experience with a global work environment
**Competencies**
**Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
**Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business.
**Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
**Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
**Respectful Collaboration -** Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals.
**Empowered Development -** Play an active role in professional development as a business imperative.
Minimum $86,661.00 - Maximum $119,130.00, plus incentive opportunity: The range shown represents a typical pay range or starting salary for candidates hired to perform the work. Other elements may be used to determine actual salary such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. This information is provided to applicants in accordance with states and local laws.
**Company benefits** : Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits.
Come discover more about Otsuka and our benefit offerings; ********************************************* .
**Disclaimer:**
This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request (EEAccommodations@otsuka-us.com) .
**Statement Regarding Job Recruiting Fraud Scams**
At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf.
Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment.
Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters.
To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* .
Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities.
Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Retention Representative (Client Experience & Upsell)
Member Service Representative job in Oklahoma City, OK
Reports To: VP of Retention
Compensation: $55,000 - $70,000 base + Commission + Bonus Structure
About the Role
We are looking for a highly organized, emotionally intelligent, and legally fluent Retention Representative to join our team. This role is part client concierge, part case shepherd, and part upsell strategist. Your job? Ensure our clients stay engaged, informed, and active - while spotting opportunities to strengthen the relationship.
This position is ideal for someone who embodies our core values: - Purpose - You believe in the mission of helping clients get the justice they deserve. - Resilience - You stay calm and clear-headed under pressure. - Accountability - You take ownership of your clients and their outcomes. - Integrity - You are truthful, honest and fair in every situation. - Success Driven - You look for every opportunity to add value and grow revenue. - Excellence - You take pride in polished communication, detailed documentation, and efficient processes.
Responsibilities:
Client Retention & Communication - Serve as the day-to-day point of contact for active clients - Handle all client follow-ups, concerns, and engagement touchpoints - Identify when clients are at risk of disengagement and intervene accordingly - Communicate legal progress, next steps, and case movement in plain language
Process Execution & Documentation - Maintain detailed records of all interactions in CRM - Ensure SLAs and internal timelines are being met - Follow up on any incomplete documents, signatures, or deliverables - Coordinate between legal, intake, and other internal teams
Upsell & Relationship Expansion - Identify and pitch additional services where appropriate - Re-engage former clients or revive paused opportunities - Support cross-sell campaigns in collaboration with the marketing team
Qualifications:
• 2+ years in legal support, personal injury, or client service roles
• Prior paralegal or case management experience strongly preferred
• Excellent verbal and written communication skills
• High attention to detail and process compliance
• Comfortable with CRM tools (Salesforce, HubSpot, etc.)
• Self-starter who thrives in a structured environment
Compensation:
• Base Salary: $55,000 - $70,000 (depending on experience)
• Commission: Per upsell or retention milestone hit
• Bonuses: Performance-based
• Full benefits package including health, dental, vision, & PTO
Why Join Us
• Be part of a purpose-driven company transforming the legal experience for thousands of clients
• Take control of your earnings with performance-based compensation
• Join a team that lives our values: Purpose, Resilience, Accountability, Success Driven, and Excellence
• Work in a high-integrity, fast-paced, and deeply supportive environment
Please complete the following survey to be considered for the role.
Customer Support Representative
Member Service Representative job in Oklahoma City, OK
About the Company
We're supporting a SaaS organization in the search for Customer Support Representatives to serve as the first point of contact for existing customers when they have questions or concerns using the software. This individual will be cross-trained on several products to provide support for users.
About the Role
We're seeking self-motivated, puzzle-loving Customer Support Representatives to join this growing team. This role is perfect for someone who enjoys solving problems, takes initiative, and thrives in a team environment. You'll support customers using a variety of SaaS tools and will become a subject matter expert in several product areas.
As the first point of contact, you'll help users by phone, live chat, and ticketing system. You'll need to be comfortable troubleshooting software issues, navigating customer platforms like Zendesk and Jira, and - most importantly - delivering best-in-class service.
Key Responsibilities
Serve as the first point of contact for customer support inquiries
Troubleshoot issues and provide clear, empathetic communication via phone, chat, and email
Document, escalate, and track support requests using Zendesk
Verify and report software bugs; communicate with internal teams as needed
Act as a Subject Matter Expert (SME) for assigned products
Prioritize workload effectively and follow established SLAs
Encourage clients to submit product feedback and enhancement requests
Follow established risk management and data security protocols
Additional Duties
Update internal support documentation
Participate in ongoing training and development opportunities
Provide customer feedback to internal stakeholders
Learn and support additional products within the company's suite
Collaborate with product and development teams via tools like Jira
Contribute to process improvements and other team initiatives
What You Bring
1+ year of technical support, troubleshooting, or database experience
Strong written and verbal communication skills
Empathy, problem-solving ability, and customer-first mindset
Attention to detail and willingness to learn new platforms (e.g., Zendesk, Jira, Salesforce, Slack)
High school diploma or equivalent required
Perks and Benefits
Full health benefits
Flexible time off
About HighlightTA
This opportunity is presented by HighlightTA, your on-demand talent team. We make hiring easy with flexible, on-demand talent solutions. We partner with startups and scale-ups to embed talent partners, lead recruitment projects, and manage full talent functions. Our data-driven approach ensures fast hiring and access to top-tier talent, while flexible terms help you save time and reduce costs. Follow us on LinkedIn to learn more.
(PT) Member Service Representative (Teller) - South Branch
Member Service Representative job in Oklahoma City, OK
***A completed application is required for consideration of employment.*** Part-Time MSR Monday - Friday: 7:45 a.m. - 12:45 p.m. Saturdays: 8:45 a.m. - 1:15 p.m.
(Part-time employees are scheduled for 21 - 29 hours per week)
Role: To assist members with their financial transactions, involving paying and receiving cash and other negotiable instruments. Attendance is an essential function of performing the duties of this job.
Essential Functions & Responsibilities:
55% - Receives and processes member financial transactions, including deposits, withdrawals and loan payments; sells money orders and VISA gift cards to members; transfers amounts from member accounts as directed.
15% - Welcomes members and provides routine information concerning services and directs members to appropriate department for specific information and service.
15% - Balances cash drawer and daily transactions.
5% - Performs a variety of miscellaneous tasks including typing, filing, computer input and answering the telephone.
5% - Cross-sells credit union services.
5% - Other duties as assigned.
ALLEGIANCE CREDIT UNION is an EEO employer - M/F/Vets/Disabled View all jobs at this company
Member Service Representative
Member Service Representative job in Oklahoma City, OK
Job Description
Our Benefits
$1,000 New Hire Welcome Bonus after 90 days
Competitive Pay with advancement opportunities
Performance Incentives
11 Paid Holidays
Paid Time Off (Starting at 16 days per year with Years of Service Increases)
200% 401(k) Match up to 5%
Medical Plans with a $5.00 Employee Only Per Pay Period Plan
Dental, Vision, Short-Term Disability Insurance
Hospital and Accident Indemnity Plans
Employer paid Basic Life and AD&D Insurance
Employer paid Long-Term Disability Insurance
Flexible Spending Accounts- Medical and Dependent Care
Tuition/ Educational Assistance
Employee Perks and Discounts
Communication Federal Credit Union has proudly served its' members for over 80 years and was ranked the #1 Credit Union in Oklahoma by Forbes for 2020-2021. We are committed to our local communities, providing financial education, and supporting local organizations.
We are passionate about the credit union philosophy of "People Helping People" and empower our team members to deliver on that promise. Working at CFCU means working alongside a diverse group of financial professionals to create exceptional member experiences. Our culture encourages trust, collaboration, and communication enabling each of our employees to have a meaningful impact on our organization and in the communities we serve.
As a Member Service Representative, you will deliver exceptional member experiences by providing prompt, efficient and courteous member service and process accurate teller transactions. You will cross-sell credit union products and services in alignment with members' financial needs and the strategic goals of the credit union. The MSR also serves as a front-line contact for most member dealings at the credit union.
Who You Are:
A good listener with a strong desire to help people.
A collaborative individual with excellent intrapersonal and communication skills.
Able to process transactions and requests accurately.
Able to handle multiple tasks in a fast-paced environment.
Take initiative to accomplish tasks and embrace new opportunities.
Able to handle confidential information.
What You'll Do
Accurately process teller transactions, including deposits, withdrawals, and loan payments.
Serve as the front-line contact for, and build relationships with, Communication Federal Credit Union members.
Understand and cross-sell CFCU products and services.
Achieve individual and branch goals for member experience, transaction accuracy, and product cross-sells.
Adhere to all CFCU policies and procedures.
Perform other job-related duties as assigned.
Work Schedule: Monday Friday and rotating Saturdays
Education and Qualifications
High school diploma or G.E.D.
One year experience in a financial institution or retail customer sales/service environment required.
Prior cash-handling experience preferred.
Communication Federal Credit Union is an equal opportunity employer. We value and strive to provide a diverse workplace free of discrimination. We do not engage in unlawful employment based on gender, gender identity, race, sex, sexual orientation, age, disability, religion, or national origin. We make every effort to provide an environment where every employee feels respected and valued.
Job Posted by ApplicantPro
CLUB - Overnight Member Services Rep
Member Service Representative job in Oklahoma City, OK
Job Details Oklahoma City, OKDescription
THE PLANET FITNESS MISSION We at Planet Fitness are here to provide a unique environment in which anyone, and we mean anyone, can be comfortable in a diverse, judgment free zone where a lasting, active lifestyle is built. Our product is a tool. A means to an end. Not a brand name or a mold maker, but a tool that can be used by anyone. In the end, it's all about you. As we evolve and educate ourselves, we will seek to perfect this safe, energetic environment, where everyone feels accepted and respected. We are not here to kiss your butt, only to kick it if that's what you need. We need you, because face it, our planet wouldn't be the same without you. You belong!
ORGANIZATION OVERVIEW
Title: Member Services Representative
Reports To: Club Manager
FLSA Classification: Non-Exempt
THE OPPORTUNITY
Look no further if you like to have fun, positively impact people, and grow your leadership skills in the coolest place on the planet. Your opportunity has arrived! United FP is dynamic, growing and continually evolving. You must be self-motivated. You should think like an entrepreneur, constantly innovating and driving positive change. Most importantly, you deliver consistently and over the top results! A role with United FP Partners is an opportunity to be a part of something special. If you would love working for a rapidly, growing company that changes people's lives for the better every day, helps them live healthier, doesn't judge anyone, and supports their communities and the Boys and Girls club, then this may be your dream job!
What You'll Be Doing
As a Member Services Representative you are a high energy, positive member of the team providing members with an unprecedented experience and encouraging them in achieving their fitness goals. You will make them feel like family in a clean, judgment-free environment. You will create “raving fans” by delivering +1% customer service, continually engaging and encouraging our members to succeed on their fitness journey.
You will ensure our club is super clean because our members value this and we're known for that too.
Finding new and current members to join the fitness trainer in fitness classes.
You'll impress new and existing members when you introduce them to our Black Card amenities. They're going to want these benefits!
You will help the entire team at the welcome desk checking in our members while providing greetings and farewells to them. Assist with fun energetic, non-high-pressure tours, as well as member enrollment, and other club responsibilities.
Be a leader! Be passionate - love what you do! Have fun and invite members to do the same!
Your schedule will vary. Shift could involve any of our hours of operation, including weekends and holidays.
United FP offers competitive salaries, PF Black Card membership and opportunities for growth.
Qualifications
What You'll Bring to the Table:
Birthdate that confirms you are a minimum of 18 years of age.
Passion for helping others.
Understanding the physical demands may involve but are not limited to, communicating, standing, walking, bending, lifting up to 50lbs, reaching, climbing, balancing, kneeling and handling potentially hazardous chemicals.
On-time dependability because you know people are counting on you.
High School diploma or GED equivalent.
Physical Demands:
Must be able to occasionally lift, push, or pull at least 50 lbs.
Must be able to stand, walk, sit, reach with hands and arms, bend, balance, stoop, kneel, twisting, or crouch.
Member Experience Representative
Member Service Representative job in Oklahoma City, OK
ABOUT US:
Oklahoma's Credit Union has been happy to help Oklahomans for over 60 years. From the beginning, OKCU has sought to keep people economically independent by helping them learn to save and borrow responsibly. We have over 600 million dollars in assets and employ over 145 people. OKCU offers branch access at over 91 locations across Oklahoma and over 5,000 locations nationwide. We serve over 47,000 people who enjoy benefits such as low or no fees on services, higher rates on deposits, and low rates on home or auto loans.
At OKCU, we are happy to guide you through a comprehensive training program to find a career path that works for you. Experience a robust benefits package and have a little fun along the way.
ABOUT YOU:
You really care about helping people in your community. You are always thinking of ways to make your job or life easier. You are the kind of person who likes to be held accountable, you don't want to leave anyone hanging! You love helping people do more with their money. You enjoy a happy place to work.
Join a community that puts people first, not profits. Want to learn more about who we are and what we're about? Take a look at what's important to us and hopefully it's important to you, too.
VISIT:
okcu.org
facebook.com/OklahomasCU
instagram.com/oklahomascreditunion
linkedin.com/company/oklahomascu
twitter.com/OklahomasCU
youtube.com/user/MyOECU
ESSENTIAL FUNCTIONS:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Provide outstanding member service and contribute to overall team effort.
Fully understand and actively assist members in using credit union products and services.
Receive checking and savings deposits - verify cash and endorsements, receive proper identification for cash back and issue receipts of deposit.
Examine checks deposited and determine proper funds availability based on regulation requirements and complete hold notices.
Process savings withdrawals; cash checks - verify endorsement, receive proper identification and ensure validity.
Answer basic member inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations and member privacy policies.
Issue personal money orders and cashier's checks, and cash out US Savings Bonds.
Accept loan payments - verify payment amount and loan status, issue receipts.
Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.
Maintain and regularly balance cash and other negotiable instruments, ensure teller station is properly supplied.
Refer members to the proper department for issues that cannot be resolved at the teller line.
Refer additional credit union products as appropriate.
Perform routine support functions as assigned; including verifications, scanning, filing, reports, and returned mail.
Ensure confidentiality regarding member transactions and information.
Ensure actions are compliant with all credit union policies and procedures.
EDUCATION AND EXPERIENCE:
Customer service experience
Multi-lingual capabilities in Spanish preferred
BENEFITS FOR FULL-TIME EMPLOYEES:
Employee medical coverage 90% paid by OKCU
Employee dental, vision and life insurance paid by OKCU
Tuition reimbursement program
BENEFITS FOR ALL ELIGIBLE EMPLOYEES:
401(k) contribution of 3%, plus additional profit-sharing match of up to 4%
Volunteer opportunities to serve the community
Gym membership reimbursement
Comprehensive training opportunities
And much more!
Oklahoma's Credit Union is an EEO / AA employer.
Sales Enrollment Representative
Member Service Representative job in Norman, OK
As a Sales Enrollment Representative, you will play a key role in helping individuals access essential telecommunications services through compelling, relationship-focused sales solutions. This entry-level position offers comprehensive training, empowering you to build your skills while connecting people to custom telecommunications solutions that enhance their lives!
We are excited to welcome a dedicated Sales Enrollment Representative who thrives on delivering exceptional customer service and driving results in a fast-paced, team-oriented environment!
Sales Enrollment Representative Responsibilities:
Inform & educate consumers about available telecommunications products and services
Assist customers throughout the enrollment process, ensuring a smooth and positive sales experience
Promote and upsell services to meet customer needs and achieve sales growth
Create meaningful rapport with customers by exceeding excellent customer service standards
Consistently meet or exceed daily, weekly, and monthly sales targets
Remain up to date on product offerings, promotion eligibilities, and overall changes in the market
Represent the company in a professional manner at all times
Benefits of Being a Sales Enrollment Representative:
Help connect people to the newest & top telecommunication products and services
Competitive pay with opportunities to surpass sales objectives and earn more
Learn valuable techniques in sales, customer service, and program enrollment
Work in diverse settings meeting with various consumers directly
Collaborate with the Sales Enrollment Representative team to achieve company-wide goals while also progressing your own career
What We Look For Sales Enrollment Representative:
Previous experience as a Sales Enrollment Representative, customer service, or marketing is preferred but not required
Excellent communication and interpersonal skills
A goal-driven mindset with long-term aspirations
Ability to thrive in a fast-paced, collaborative environment
Basic understanding of technology & devices
Flexibility to work weekends, evenings, or events as needed
Take the first step toward a fulfilling career as a Sales Enrollment Representative. Join us to build your foundation in sales and customer service while improving communities and achieving your personal and professional goals. Join us today!
#Linkedin-OnSite
Financial Services Representative (Bilingual)
Member Service Representative job in Oklahoma City, OK
World Finance, winner of the Top Workplaces USA award three years in a row and a two-time winner of Newsweek's Most Trustworthy Companies award, helps customers meet their financial needs and unlock their financial good. We're an energetic team looking for a Financial Services Representative to guide customers on their financial journey. As a Financial Services Representative, you're the face of World Finance - empathizing, empowering, and engaging with our customers.
The primary responsibility of the Financial Services Representative is to assist the Branch Manager in operating the branch effectively and efficiently and to maximize growth. This position is expected to utilize sound lending skills, maximize potential profits, and follow policies for effective collection of accounts. This position is also responsible for providing excellent customer service which is an essential part of marketing the branch and Company culture.
Hourly Pay: $15 - $19
What you'll do:
Guide customers toward upward credit mobility through good financial choices.
Provide top-tier customer service, assisting customers with questions, concerns, and products.
Process and prepare loan applications.
Take and process payments.
Prepare loan documents and execute loan closing on current renewal loans.
Balance assigned cash drawer daily.
Prepare and complete the daily branch bank deposit and possibly transport money (operating cash, interim deposits, daily deposits) to and from the bank.
Maintain strong customer relationships and build community within your branch.
Other duties include but are not limited to:
Call approved and unmade applications to close loans daily.
Help build tax clientele and provide tax services.
Send complete and accurate credit denial letters within 30 days from the date of application.
Pay branch expenses as instructed by Branch Manager.
Experience (and Requirements) that will WOW us!
Must be bilingual.
Must be able to demonstrate self-confidence and organizational skills.
A history of choosing kindness, showing compassion, and helping others.
The willingness to seek quality-driven solutions and embrace new ideas.
Absolute team player - pitching in when needed and accepting help, too.
To perform this job successfully, an employee must have basic computer skills.
A valid driver's license & access to a dependable vehicle.
Must possess a valid driver's license & reliable transportation to independently transport bank deposits and fulfill other required job responsibilities.
Why World?
We hire from within: we want to see you grow and climb in this company.
Each year, we promote 80% of Financial Services Reps to management.
75% of World's Operations Executives moved up from a similar role.
We pay you to give back: employees get paid volunteer hours each year.
Health, dental, vision, and life insurance are available to full time team members the 1st of the month following 30 days.
Paid holidays, vacation time, and a 401(k) plan (including company match).
Be part of a team with clear values, strong community, and a sense of belonging.
We'll get you home for dinner: your life outside of work is priority #1
You'll make a positive impact on the lives of the customers you serve.
Who is World?
Since 1962, World Finance has helped millions of people unlock their financial good. We aid customers in overall financial wellness, celebrating the hundreds of thousands of customers able to achieve better credit each year. Based in Greenville, SC, World reaches over one million customers annually - turning their financial possibility into reality through services like personal loans and tax preparation. With over 1,200 branches in 16 states, World is proudly rooted in the communities it serves. Our goal is to see our customers thrive, growing their credit and accessing more opportunities. We set ourselves apart as the financial partner with heart, offering an ever-expanding menu of customer-focused services and a commitment to teamwork, community, and care
It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, World Acceptance Corporation will provide reasonable accommodations for qualified individuals with disabilities.
Entry Level Vehicle Service Specialist - Shawnee Part Time
Member Service Representative job in Shawnee, OK
What You'll Do:
As an entry-level vehicle service specialist, you will help keep our guests safe on the road by providing top-tier customer service while performing preventative maintenance services for their vehicles. Through our award-winning training program, you will learn to change oil, check and refill fluids, rotate tires, test and replace batteries, inspect and replace lights and wipers - all included in our 18-point safety check. You'll work on a team to provide fast, easy, trusted services to our guests, and have fun doing it!
At VIOC, 'It all starts with our people.' Creating a diverse and welcoming workplace with team members from varied backgrounds and experiences is our highest priority.
The perks and benefits we'll provide you*:
Competitive pay starting at $14.00/hour, with flexible pay options including Daily Pay, payroll debit cards and direct deposit.
Paid vacation, and holiday pay
Flexible work schedule: No late evenings
Paid on-the-job training - No previous automotive experience is required
Medical, dental, vision, and 401(k) savings plans - 100% match up to 3%
We promote from within - a commitment we are passionate about
Company provided uniforms and tools
40% discount on Valvoline Instant Oil Change automotive services
WHAT YOU'LL NEED TO SUCCEED:
An eagerness to learn, a friendly attitude, and a desire to be part of a customer-focused team
Ability to stand for up to 8 hours, climb stairs, and occasionally lift up to 50 pounds
Mobility to crouch, bend, twist, and work with your hands above your head
Comfortable working in a non-climate-controlled environment
Fluency in reading, writing, and speaking English
HOW YOU'LL ADVANCE IN YOUR CAREER:
We're passionate about cars, but we are really in the business of taking care of people. At Valvoline Instant Oil Change (VIOC), your roadmap to career advancement is limitless! With an award-winning training program, commitment to safety, and fair and honest values, we're here to help you reach every milestone.
*Terms and conditions apply, and benefits may differ depending on location
Valvoline is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Member Services Associate, Rockwell Plaza YMCA
Member Service Representative job in Oklahoma City, OK
Imagine going to work knowing that what you do each day positively impacts the lives of people in your community. Imagine sharing your passions and unique talents to build a better future for yourself and others. This is what it means to work at the Y. The Y offers more than a job. We offer the chance to make a difference in a fun, flexible environment, where our mission and values drive every decision we make.
POSITION DESCRIPTION:
This position is responsible for serving members and guests, maintaining member service control, answering the telephone, answering member questions and performing various clerical duties.
DUTIES AND RESPONSIBILITIES:
Must stay current in CPRPR/AED/O2 and First Aid, renewed annually.
Provide member services such as membership sales, tours, answer and direct phone calls, guest registration, provide program information and registration, input membership and program information into computer, accept payment/cash register/receipts, schedule appointments, make and scan membership cards, rent lockers, stock and distribute towels.
Serve as liaison between members and program supervisors.
Handle and solve member inquiries, concerns and complaints.
Monitor facility as required.
Carry out other duties as assigned.
Accept and demonstrate the positive character values of caring, honesty, respect and responsibility.
Attend Scheduled Staff Meeting.
Stay off all personal electronic items; cell phones, i pads,
Develop meaningful and sustainable relationships with members, donors and volunteers.
Requirements
EDUCATION AND EXPERIENCE:
Must be certified in PR/CPR, AED, O2, and First Aid. (Training provided by the Y, if needed)
Must be 18 years of age or older.
Have strong verbal interpersonal and communication skills, experience in a service-oriented environment, computer skills and accuracy.
Must be able to lift 30 pounds.
Salary Description Starting at $10.00 per hour
Retention Representative (Client Experience & Upsell)
Member Service Representative job in Oklahoma City, OK
Founded in 2016, Quintessa Marketing is the premier Marketing company specializing in Personal Injury Law Lead Generation. We create opportunities for financial recovery, physical healing, and peace of mind by connecting injured individuals with exceptional legal representation.
Our numbers speak for themselves. Quintessa has delivered over 100,000 Motor Vehicle Retainers to our clients. This quality, combined with the quantity, has helped Quintessa double in size year over year en route to becoming a billion-dollar company.
Our success is more than just in business numbers, though. Quintessa focuses on giving! We give 50% of our profits to charities, non-profits, schools, etc.
About the Role
As a National Account Associate, you will play a pivotal role in ensuring customer satisfaction and retention. You will be responsible for managing client accounts, analyzing their needs, and providing effective solutions to enhance their experience with our platform.
Are you a dynamic problem-solver who thrives under pressure? Do you consider yourself a competitor who wins because of disciplined preparation? Do you often have the answers that nobody else in the room does? If this sounds like you, we want you on our team.
Responsibilities
Proactively manage and resolve client issues promptly by adhering to and creating SOPs.
Develop and maintain strong relationships with clients, ensuring their success and satisfaction with weekly data-driven conversations.
Handle multiple client accounts, ensuring each receives the attention and support needed.
Work under pressure to meet time-sensitive tasks and multiple demands.
Provide accurate, reliable support, ensuring client needs are met.
Adapt to changing environments and client requirements.
KPIs for the role
Percent of meetings held as scheduled
Conversion Rates by Firm
Discretionary Credits Awarded
Increases and Decreases in Client Budgets
Traits of Success: If these sound like you, this opportunity is definitely for you
Initiative & Efficiency: You excel at starting and completing tasks quickly, enjoying a variety of challenges.
Adaptability: Thrives in a fast-paced, changing environment with multiple demands.
Problem-Solving: You love troubleshooting and moving on to the next challenge.
Independence: Prefer setting and following own priorities with minimal supervision.
Technical Expertise: Enjoys technical work and handling issues as they arise.
Accuracy & Reliability: Strives for precision and follows through to ensure success.
Reserved but Engaging: Ability to listen first and take charge with solutions
Direct Communication: Speaks factually and straightforwardly.
Imaginative Thinking: Open to new concepts and processes, with a knack for innovative solutions.
This is a full-time position offering competitive compensation based on experience. Join us in providing exceptional customer service and driving success for our clients!
To be considered for this opportunity, we kindly request that you complete the survey provided and ensure your resume is attached and current. Please copy and paste the link: *******************************************
Member Service Representative
Member Service Representative job in Oklahoma City, OK
Our Benefits
$1,000 New Hire Welcome Bonus after 90 days
Competitive Pay with advancement opportunities
Performance Incentives
11 Paid Holidays
Paid Time Off (Starting at 16 days per year with Years of Service Increases)
200% 401(k) Match up to 5%
Medical Plans with a $5.00 Employee Only Per Pay Period Plan
Dental, Vision, Short-Term Disability Insurance
Hospital and Accident Indemnity Plans
Employer paid Basic Life and AD&D Insurance
Employer paid Long-Term Disability Insurance
Flexible Spending Accounts- Medical and Dependent Care
Tuition/ Educational Assistance
Employee Perks and Discounts
Communication Federal Credit Union has proudly served its' members for over 80 years and was ranked the #1 Credit Union in Oklahoma by Forbes for 2020-2021. We are committed to our local communities, providing financial education, and supporting local organizations.
We are passionate about the credit union philosophy of "People Helping People" and empower our team members to deliver on that promise. Working at CFCU means working alongside a diverse group of financial professionals to create exceptional member experiences. Our culture encourages trust, collaboration, and communication enabling each of our employees to have a meaningful impact on our organization and in the communities we serve.
As a Member Service Representative, you will deliver exceptional member experiences by providing prompt, efficient and courteous member service and process accurate teller transactions. You will cross-sell credit union products and services in alignment with members' financial needs and the strategic goals of the credit union. The MSR also serves as a front-line contact for most member dealings at the credit union.
Who You Are:
A good listener with a strong desire to help people.
A collaborative individual with excellent intrapersonal and communication skills.
Able to process transactions and requests accurately.
Able to handle multiple tasks in a fast-paced environment.
Take initiative to accomplish tasks and embrace new opportunities.
Able to handle confidential information.
What You'll Do
Accurately process teller transactions, including deposits, withdrawals, and loan payments.
Serve as the front-line contact for, and build relationships with, Communication Federal Credit Union members.
Understand and cross-sell CFCU products and services.
Achieve individual and branch goals for member experience, transaction accuracy, and product cross-sells.
Adhere to all CFCU policies and procedures.
Perform other job-related duties as assigned.
Work Schedule: Monday Friday and rotating Saturdays
Education and Qualifications
High school diploma or G.E.D.
One year experience in a financial institution or retail customer sales/service environment required.
Prior cash-handling experience preferred.
Communication Federal Credit Union is an equal opportunity employer. We value and strive to provide a diverse workplace free of discrimination. We do not engage in unlawful employment based on gender, gender identity, race, sex, sexual orientation, age, disability, religion, or national origin. We make every effort to provide an environment where every employee feels respected and valued.
Member Services Representative
Member Service Representative job in Edmond, OK
Job Details Edmond, OKDescription
THE PLANET FITNESS MISSION We at Planet Fitness are here to provide a unique environment in which anyone, and we mean anyone, can be comfortable in a diverse, judgment free zone where a lasting, active lifestyle is built. Our product is a tool. A means to an end. Not a brand name or a mold maker, but a tool that can be used by anyone. In the end, it's all about you. As we evolve and educate ourselves, we will seek to perfect this safe, energetic environment, where everyone feels accepted and respected. We are not here to kiss your butt, only to kick it if that's what you need. We need you, because face it, our planet wouldn't be the same without you. You belong!
ORGANIZATION OVERVIEW
Title: Member Services Representative
Reports To: Club Manager
FLSA Classification: Non-Exempt
THE OPPORTUNITY
Look no further if you like to have fun, positively impact people, and grow your leadership skills in the coolest place on the planet. Your opportunity has arrived! United FP is dynamic, growing and continually evolving. You must be self-motivated. You should think like an entrepreneur, constantly innovating and driving positive change. Most importantly, you deliver consistently and over the top results! A role with United FP Partners is an opportunity to be a part of something special. If you would love working for a rapidly, growing company that changes people's lives for the better every day, helps them live healthier, doesn't judge anyone, and supports their communities and the Boys and Girls club, then this may be your dream job!
What You'll Be Doing
As a Member Services Representative you are a high energy, positive member of the team providing members with an unprecedented experience and encouraging them in achieving their fitness goals. You will make them feel like family in a clean, judgment-free environment. You will create “raving fans” by delivering +1% customer service, continually engaging and encouraging our members to succeed on their fitness journey.
You will ensure our club is super clean because our members value this and we're known for that too.
Finding new and current members to join the fitness trainer in fitness classes.
You'll impress new and existing members when you introduce them to our Black Card amenities. They're going to want these benefits!
You will help the entire team at the welcome desk checking in our members while providing greetings and farewells to them. Assist with fun energetic, non-high-pressure tours, as well as member enrollment, and other club responsibilities.
Be a leader! Be passionate - love what you do! Have fun and invite members to do the same!
Your schedule will vary. Shift could involve any of our hours of operation, including weekends and holidays.
United FP offers competitive salaries, PF Black Card membership and opportunities for growth.
Qualifications
What You'll Bring to the Table:
Birthdate that confirms you are a minimum of 18 years of age.
Passion for helping others.
Understanding the physical demands may involve but are not limited to, communicating, standing, walking, bending, lifting up to 50lbs, reaching, climbing, balancing, kneeling and handling potentially hazardous chemicals.
On-time dependability because you know people are counting on you.
High School diploma or GED equivalent.
Physical Demands:
Must be able to occasionally lift, push, or pull at least 50 lbs.
Must be able to stand, walk, sit, reach with hands and arms, bend, balance, stoop, kneel, twisting, or crouch.
Member Experience Representative
Member Service Representative job in Oklahoma City, OK
Job Description
ABOUT US:
Oklahoma's Credit Union has been happy to help Oklahomans for over 60 years. From the beginning, OKCU has sought to keep people economically independent by helping them learn to save and borrow responsibly. We have over 600 million dollars in assets and employ over 145 people. OKCU offers branch access at over 91 locations across Oklahoma and over 5,000 locations nationwide. We serve over 47,000 people who enjoy benefits such as low or no fees on services, higher rates on deposits, and low rates on home or auto loans.
At OKCU, we are happy to guide you through a comprehensive training program to find a career path that works for you. Experience a robust benefits package and have a little fun along the way.
ABOUT YOU:
You really care about helping people in your community. You are always thinking of ways to make your job or life easier. You are the kind of person who likes to be held accountable, you don't want to leave anyone hanging! You love helping people do more with their money. You enjoy a happy place to work.
Join a community that puts people first, not profits. Want to learn more about who we are and what we're about? Take a look at what's important to us and hopefully it's important to you, too.
VISIT:
okcu.org
facebook.com/OklahomasCU
instagram.com/oklahomascreditunion
linkedin.com/company/oklahomascu
twitter.com/OklahomasCU
youtube.com/user/MyOECU
ESSENTIAL FUNCTIONS:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Provide outstanding member service and contribute to overall team effort.
Fully understand and actively assist members in using credit union products and services.
Receive checking and savings deposits - verify cash and endorsements, receive proper identification for cash back and issue receipts of deposit.
Examine checks deposited and determine proper funds availability based on regulation requirements and complete hold notices.
Process savings withdrawals; cash checks - verify endorsement, receive proper identification and ensure validity.
Answer basic member inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations and member privacy policies.
Issue personal money orders and cashier’s checks, and cash out US Savings Bonds.
Accept loan payments - verify payment amount and loan status, issue receipts.
Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.
Maintain and regularly balance cash and other negotiable instruments, ensure teller station is properly supplied.
Refer members to the proper department for issues that cannot be resolved at the teller line.
Refer additional credit union products as appropriate.
Perform routine support functions as assigned; including verifications, scanning, filing, reports, and returned mail.
Ensure confidentiality regarding member transactions and information.
Ensure actions are compliant with all credit union policies and procedures.
EDUCATION AND EXPERIENCE:
Customer service experience
Multi-lingual capabilities in Spanish preferred
BENEFITS FOR FULL-TIME EMPLOYEES:
Employee medical coverage 90% paid by OKCU
Employee dental, vision and life insurance paid by OKCU
Tuition reimbursement program
BENEFITS FOR ALL ELIGIBLE EMPLOYEES:
401(k) contribution of 3%, plus additional profit-sharing match of up to 4%
Volunteer opportunities to serve the community
Gym membership reimbursement
Comprehensive training opportunities
And much more!
Oklahoma’s Credit Union is an EEO / AA employer.
Member Services Associate, Mitch Park YMCA
Member Service Representative job in Edmond, OK
Part-time Description
Imagine going to work knowing that what you do each day positively impacts the lives of people in your community. Imagine sharing your passions and unique talents to build a better future for yourself and others. This is what it means to work at the Y. The Y offers more than a job. We offer the chance to make a difference in a fun, flexible environment, where our mission and values drive every decision we make.
POSITION DESCRIPTION:
This position is responsible for serving members and guests, maintaining member service control, answering the telephone, answering member questions and performing various clerical duties. With this position we are seeking to fill weekend shifts, 7am to 5pm.
DUTIES AND RESPONSIBILITIES:
Provide member services such as membership sales, tours, answer and direct phone calls, guest registration, provide program information and registration, input membership and program information into computer, accept payment/cash register/receipts, schedule appointments, make and scan membership cards, rent lockers, stock and distribute towels.
Serve as liaison between members and program supervisors.
Handle and solve member inquiries, concerns and complaints.
Monitor facility as required.
Carry out other duties as assigned.
Accept and demonstrate the positive character values of caring, honesty, respect and responsibility.
Attend Scheduled Staff Meeting.
Stay off all personal electronic items; cell phones, i pads,
Develop meaningful and sustainable relationships with members, donors and volunteers.
Requirements
EDUCATION AND EXPERIENCE:
Must be certified in PR/CPR, AED, O2, and First Aid. (Training provided by the Y, if needed)
Must be 18 years of age or older.
Have strong verbal interpersonal and communication skills, experience in a service-oriented environment, computer skills and accuracy.
Must be able to lift 30 pounds.
Salary Description $10.00 Per Hour
Member Services Representative
Member Service Representative job in Shawnee, OK
Job Details Shawnee, OKDescription
THE PLANET FITNESS MISSION We at Planet Fitness are here to provide a unique environment in which anyone, and we mean anyone, can be comfortable in a diverse, judgment free zone where a lasting, active lifestyle is built. Our product is a tool. A means to an end. Not a brand name or a mold maker, but a tool that can be used by anyone. In the end, it's all about you. As we evolve and educate ourselves, we will seek to perfect this safe, energetic environment, where everyone feels accepted and respected. We are not here to kiss your butt, only to kick it if that's what you need. We need you, because face it, our planet wouldn't be the same without you. You belong!
ORGANIZATION OVERVIEW
Title: Member Services Representative
Reports To: Club Manager
FLSA Classification: Non-Exempt
THE OPPORTUNITY
Look no further if you like to have fun, positively impact people, and grow your leadership skills in the coolest place on the planet. Your opportunity has arrived! United FP is dynamic, growing and continually evolving. You must be self-motivated. You should think like an entrepreneur, constantly innovating and driving positive change. Most importantly, you deliver consistently and over the top results! A role with United FP Partners is an opportunity to be a part of something special. If you would love working for a rapidly, growing company that changes people's lives for the better every day, helps them live healthier, doesn't judge anyone, and supports their communities and the Boys and Girls club, then this may be your dream job!
What You'll Be Doing
As a Member Services Representative you are a high energy, positive member of the team providing members with an unprecedented experience and encouraging them in achieving their fitness goals. You will make them feel like family in a clean, judgment-free environment. You will create “raving fans” by delivering +1% customer service, continually engaging and encouraging our members to succeed on their fitness journey.
You will ensure our club is super clean because our members value this and we're known for that too.
Finding new and current members to join the fitness trainer in fitness classes.
You'll impress new and existing members when you introduce them to our Black Card amenities. They're going to want these benefits!
You will help the entire team at the welcome desk checking in our members while providing greetings and farewells to them. Assist with fun energetic, non-high-pressure tours, as well as member enrollment, and other club responsibilities.
Be a leader! Be passionate - love what you do! Have fun and invite members to do the same!
Your schedule will vary. Shift could involve any of our hours of operation, including weekends and holidays.
United FP offers competitive salaries, PF Black Card membership and opportunities for growth.
Qualifications
What You'll Bring to the Table:
Birthdate that confirms you are a minimum of 18 years of age.
Passion for helping others.
Understanding the physical demands may involve but are not limited to, communicating, standing, walking, bending, lifting up to 50lbs, reaching, climbing, balancing, kneeling and handling potentially hazardous chemicals.
On-time dependability because you know people are counting on you.
High School diploma or GED equivalent.
Physical Demands:
Must be able to occasionally lift, push, or pull at least 50 lbs.
Must be able to stand, walk, sit, reach with hands and arms, bend, balance, stoop, kneel, twisting, or crouch.
Member Experience Associate
Member Service Representative job in Oklahoma City, OK
ABOUT US:
Oklahoma's Credit Union has been happy to help Oklahomans for over 60 years. From the beginning, OKCU has sought to keep people economically independent by helping them learn to save and borrow responsibly. We have over half of a billion dollars in assets and employ over 135 people. OKCU offers branch access at over 91 locations across Oklahoma and over 5,000 locations nationwide. We serve over 46,000 people who enjoy benefits such as low or no fees on services, higher rates on deposits, and low rates on home or auto loans.
At OKCU, we are happy to guide you through a comprehensive training program to find a career path that works for you. Experience a robust benefits package and have a little fun along the way.
ABOUT YOU:
You really care about helping people in your community. You are always thinking of ways to make your job or life easier. You are the kind of person who likes to be held accountable, you don't want to leave anyone hanging! You love helping people do more with their money. You enjoy a happy place to work.
Join a community that puts people first, not profits. Want to learn more about who we are and what we're about? Take a look at what's important to us and hopefully it's important to you, too.
VISIT:
okcu.org
facebook.com/OklahomasCU
instagram.com/oklahomascreditunion
linkedin.com/company/oklahomascu
twitter.com/OklahomasCU
youtube.com/user/MyOECU
This position is located in our phone center at our Capitol Branch, 3001 N Lincoln Blvd, OKC 73105.
ESSENTIAL FUNCTIONS:
Provide outstanding member service and contribute to overall team effort.
Fully understand and actively assist members in using credit union products and services.
Assist members on the phone, in live chat or by email with general account inquires and credit union information.
Assist members with account-related requests and research, such as funds transfers, stop payments, inquiries about credit union deposit products and service charges, debit card usage and limits, accounts transactions, funds availability, and check verification requests by third parties.
Troubleshoot member remote access channels and assist members with online banking, bill pay, and mobile deposit.
Research and resolve member problems, acting as the member liaison between other departments when necessary.
Answer basic member inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations and member privacy policies.
Perform member requested research, including printing statements and check copies; send documents to members to obtain signatures via secure email.
Review daily, weekly and monthly reports as assigned; including money on deposit, inactive accounts, zero balance loans, large check deposits and referral reports.
Assist Credit Union Shared Branches with Currency Transaction Reports, submit verifications of insurance, distribute incoming faxes, and review returned mail.
Ensure confidentiality regarding member transactions and information.
Ensure actions are compliant with all credit union policies and procedures.
EDUCATION AND EXPERIENCE:
High school diploma or equivalent.
Six months of customer service experience.
Experience in a call center environment is preferred.
Multi-lingual capabilities to include Spanish are a plus.
BENEFITS FOR FULL-TIME EMPLOYEES:
Employee medical coverage 90% paid by OKCU
Employee dental, vision and life insurance paid by OKCU
Tuition reimbursement program
BENEFITS FOR ALL ELIGIBLE EMPLOYEES:
401(k) contribution match of up to 3%, plus additional profit-sharing match of 3%
Volunteer opportunities to serve the community
Gym membership reimbursement
Comprehensive training opportunities
And much more
Oklahoma's Credit Union is an EEO/AAP employer.
Member Services Associate, Rankin YMCA
Member Service Representative job in Edmond, OK
Imagine going to work knowing that what you do each day positively impacts the lives of people in your community. Imagine sharing your passions and unique talents to build a better future for yourself and others. This is what it means to work at the Y. The Y offers more than a job. We offer the chance to make a difference in a fun, flexible environment, where our mission and values drive every decision we make.
POSITION DESCRIPTION:
This position is responsible for serving members and guests, answering the telephone, answering member questions and performing various clerical duties.
DUTIES AND RESPONSIBILITIES:
Must stay current in CPR/AED/O2 and First Aid.
Provide member services such as membership sales, tours, answer and direct phone calls, guest registration, provide program information and registration, input membership and program information into computer, accept payment/cash register/receipts, schedule appointments, make and scan membership cards, stock and distribute towels.
Serve as liaison between members and program supervisors.
Handle and solve member inquiries, concerns and complaints.
Monitor facility as required.
Carry out other duties as assigned.
Accept and demonstrate the positive character values of caring, honesty, respect and responsibility.
Attend Scheduled Staff Meetings.
Stay off all personal electronic items; cell phones, i pads
Develop meaningful and sustainable relationships with members, donors and volunteers.
Requirements
EDUCATION AND EXPERIENCE:
Must be certified in CPR, AED, O2, and First Aid. (Training provided by the Y, if needed)
Must be 18 years of age or older.
Have strong verbal interpersonal and communication skills, experience in a service-oriented environment, computer skills and accuracy.
Must be able to lift 30 pounds.
Salary Description Sarting at $10.00 per hour