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  • Technical Service Representative

    International Paper 4.5company rating

    Member service representative job in Oklahoma City, OK

    What if you were given the opportunity and responsibility to make a difference? At International Paper, you control your destiny. We offer challenging assignments and total rewards in countries around the world. When we say infinite possibilities, we mean it. Apply now and join a community that improves people's lives, the planet and our company's performance by transforming renewable resources into products people depend on every day. **Position Title:** Technical Service Representative **Background:** The Southwest Technical Service Representative position will support customers in Texas, Oklahoma, Arkansas, Louisiana and southern Mississippi as a part of the IP Ink & Plate Division, within the North American Container group. IP Ink & Plate supplies water based flexographic printing inks, printing plates and related services to corrugated packaging converters, bag manufacturers, and other flexographic printers, within International Paper and to outside customers. The ink lab provides color matching, technical service, formulation, and R&D services to our customers in order to help them produce high quality packaging products. The Technical Service Representative reports to the National Technical Service Manager. **Pay Rate** : $65,100 - $86,800 _Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range. Variable pay may provide additional opportunities for financial awards. This job is eligible to participate in IP's annual incentive plan._ **Category/Shift** : Salaried Full-Time **The Job You Will Perform:** + The Technical Service Representative is responsible for providing technical service and assistance to our customers in the Southwest Region. + This position requires the tech rep to travel to customer locations for testing of new and existing inks on press, troubleshoot printing problems the customer may encounter, assist customers with controlling ink inventory, and provide technical feedback to the customer, sales representative, and the lab. + Color matching and other minor lab work for these customers will take place at the Blend Plant when not traveling. + Maintaining current customer base as well as playing an integral technical support role in acquiring new customers will be central to the job. + The Technical Service Representative position will be working in a fast paced, team environment, and will need to be able to handle multiple tasks and changing priorities. + Approximately 50% overnight travel is anticipated, but can vary greatly depending on circumstances. **The Skills You Will Bring:** + 5 years minimum industry or related experience preferred. + Candidates will have excellent press side technical and trouble shooting skills, color matching ability, inventory control skills, be detail oriented and have strong communication skills. + Since heavy customer contact is required, the ability to communicate effectively and in a pleasant manner is essential. + Positive attitude, willingness to take on special projects, and initiative and excellent computer skills are desired. + Experience in a printing ink manufacturing or printing environment with press side technical skills required. **The Benefits You Will Enjoy:** International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets. **The Career You Will Build:** Sales and Leadership training, promotional opportunities within a global company **The Impact You Will Make:** We continue to build a better future for people, the plant, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 120 years. Join our team and you'll see why our team members say they're **Proud to be IP** . **The Culture You Will Experience:** International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. You will learn Safety Leadership Principles and have the opportunity to opt into Employee Networking Circles such as IPVets, IPride, Women in IP, and the African American ENC. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly diverse culture. **The Company You Will Join:** International Paper (NYSE: IP) is a leading global supplier of renewable fiber-based products. We produce corrugated packaging products that protect and promote goods, and enable worldwide commerce, and pulp for diapers, tissue and other personal care products that promote health and wellness. Headquartered in Memphis, Tenn., we employ approximately 38,000 colleagues globally. We serve customers worldwide, with manufacturing operations in North America, Latin America, North Africa and Europe. Net sales for 2022 were $21.2 billion. Additional information can be found by visiting InternationalPaper.com. **_International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law._** **_International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact_** **_reasonable.accommodations@ipaper.com_** **_or **************._** International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact reasonable.accommodations@ipaper.com or **************. AR Share this job: Location: STATE WIDE, AR, US, #STATE WIDE, TX, US, #STATE WIDE, OK, US, #STATE WIDE, LA, US, #STATE WIDE, MS, US, # Category: Sales & Marketing Date: Dec 6, 2025 If you are not finding suitable opportunities, please click below to join our talent community!
    $65.1k-86.8k yearly 44d ago
  • Customer Retention Representative

    Cox Enterprises 4.4company rating

    Member service representative job in Oklahoma City, OK

    Company Cox Communications, Inc. Job Family Group Sales Job Profile Customer Retention Rep - CCI Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day Compensation Hourly pay rate is $15.00. In addition to the hourly rate identified herein, this role is eligible for an annual incentive/commission target of $16,584.00. Job Description Customer Retention and Sales Representative Our customers are the lifeblood of our business. In this role, you are the last line of defense, and the reason our customers stay with us. Through building meaningful relationships through each customer interaction, you'll be able to retain, upgrade and/or add new services. If you are looking for a challenging yet rewarding career where you'll use your persuasive skillset to help our customers rediscover the value of their Cox services, this role will do exactly that. Cox Communications, part of the Cox family of businesses, may be the place for you and we're hiring a Customer Retention Representative. The Customer Retention and Sales Representative is a full-time position currently working in the office. This is a highly consultative sales opportunity. Call center hours of operation are 7am - 10pm, Mon - Fri and 8am - 8pm, Sat. We have a shift bid process that you will go through before you are finished with the training program. Compensation includes a full-time hourly base rate of at least $15.00 per hour plus monthly targeted commissions of $1,700 with 3 times earning potential on commission. Employees also receive a ramp period of up to 2 months to adjust to commission earnings. As part of a customer loyalty-driven team, there is a variable targeted total compensation of $51,600 ($24.81 per hour), while high earners (the top 10%) reach an average annual compensation of just over $67,187.50 ($32.30 per hour). Targeted total compensation may vary based on factors including, but not limited to: location, candidate experience level, and successful completion of minimum sales targets. You must live within the area of Oklahoma City, OK. What You'll Do * You'll take calls from customers who are considering downgrading or disconnecting, listening to their concerns and steering them toward solutions so that we can turn the corner on their experience with us. * You'll have transparent conversations to help customers understand the value of existing Cox products and services while uncovering the need to add additional products and services. * Along the way, you'll also reaffirm the needs of each customer's household and influence or solidify the why Cox products and services satisfy their needs. * You'll upsell, cross-sell, and work to retain every customer with whom you interact. * You'll negotiate pricing and identify new opportunities while actively engaging in conversation about our competitors and the value Cox provides (following company guidelines, of course) * You'll use our customer database to tailor solutions and help customers understand their billing. * What's In It For You? How do we retain our Retention Reps? Well, when it comes to our employees, we understand that keeping you onboard begins with keeping you happy. Here are just a few ways we do our best to keep you here: * First, there's Cox's highly competitive pay and other compensation perks (401k + company match, comprehensive medical benefits, etc.). We also offer free Internet, and discounts on other Cox services valued at up to $300 per month. We offer tuition reimbursement for academic pursuits, adoption assistance, paid time off to volunteer, childcare and eldercare resources, pet insurance and much more. * Good work should be rewarded, and not just with a healthy paycheck. The Cox culture is one that values people more than technology, so it's our goal to make sure you feel recognized for your contributions. It's also important to work alongside colleagues who "get you". At Cox, you'll find a workplace where relationships are crafted with care and successes are celebrated with high fives. We strive to create an environment where you can do you, and everyone from leadership to new hires can support and feel supported. * Growth is a good thing, and you'll have opportunities to learn and train so you can sharpen your skills and explore opportunities within the Cox family of businesses that will continue to challenge and empower you. In the future, you may have the opportunity to cultivate customer relationships in other sectors where we operate like cleantech, health care and new forms of transportation mobility. Who You Are You're a persistent and resilient individual, who understands that change is a part of every salesperson's life, and you not only adapt, but look forward to change. You're driven and influential, utilizing those skills of persuasion to negotiate with customers and help them find products and services that fit their needs while maintaining revenue. You understand that value is the most important part of any sales offer, and you're not afraid to talk about price or the competition, because you know your offer has value. You're a self-starter, who has a familiarity with technology. Your sales approach is consultative because you understand that the customer doesn't always know what's available to them, so digging deep and understanding their needs is more valuable than just taking their order. Qualifications: Minimum * High school diploma, GED, or relevant work experience * Effective communication skills * Excellent computer skills * Demonstrated ability to multi-task * Excellent interpersonal skills to work effectively with teams * Excellent ability to persuade others through indirect influence * Ability to seek out opportunities and take initiative with little or no direction * Demonstrated capacity to thrive in a high-change, often ambiguous business environment * Ability to establish customer relationships in a fast-paced environment Preferred * Experience in the telecommunications industry * 1+ years in a sales quota or retention environment * 2+ years' experience in related field (i.e. Retail, Training, Indirect Sales, etc.) Join the Cox family of businesses and make your mark today! Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
    $51.6k-67.2k yearly Auto-Apply 9d ago
  • Customer Success Consultant

    Lumen 3.4company rating

    Member service representative job in Oklahoma City, OK

    Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. **The Role** The **Customer Success Consultant** is a customer-facing role aligned to our large and mid-market enterprise customer segment, driving customer value and success through optimal utilization of Lumen solutions. This is accomplished by ensuring customers realize and experience value from Lumen, monitoring indicators of customer health, addressing customer concerns, and helping them better use our technology/products to meet their corporate goals and objectives. With established trust and loyalty, this role seeks to naturally progress and expand the partnership through identifying potential up-sell and cross-sell opportunities and engaging sales accordingly. **The Main Responsibilities** + Construct and implement **customer success plans,** driving customer value realization + **Manage customer metrics** , including usage data, health indicators, and renewal dates in alignment with objectives + Evaluate **product and portal** **adoption maturity level** and address roadblocks leveraging digital marketing slicks, adoption articles and other templates + Build **value-based relationships** with customers to optimize CS plays while leveraging self-service + Share **thought leadership** with customers based on needs resulting in strengthened customer trust + Identify and qualify **opportunities for expansion,** partnering closely with sales + Implement **revenue management practices** driving accountability and goal alignment; revenue retention and growth strategies including value realization, renewal execution, risk management and customer growth + **Manage risks to customers' success** , identify root causes, define and activate solutions, and deploy cross-functional support to resolve + **Onboard new** **customers** and partner with sales, delivery & support to ensure **successful deployment of solutions and services** including bill reviews and audits + Define and execute **renewal** methodology aligned with customer priorities to positively impact profit margins **What We Look For in a Candidate** + Experience: 5+ years customer success or account management experience + Education Level: Bachelor's Degree or equivalent work experience + Experience working with large and medium enterprise customers + Excellent communication and interpersonal skills with ability to build strategic relationships within customer accounts + Ability to work closely with the customer and effectively negotiate directly with the customer and internally on their behalf + Strong analytical skills with the ability to translate data into customer insights and leverage with customer engagement strategies + Experience in collaborating and guiding cross-functional teams (e.g. Sales, Product, Marketing, Service Delivery) + Brings technology and data networking knowledge with technical aptitude to stay current in evolving technology sector + Effective and confident decision making based on business and financial principles + Working knowledge of MS Office suite **Compensation** This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $73,805 - $98,406 in these states: CO $77,322 - $103,089 in these states: CA, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: + Benefits (**************************************************** + Bonus Structure \#LI-Remote **What to Expect Next** Requisition #: 340973 **Background Screening** If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (************************************* . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. **Equal Employment Opportunities** We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. **Disclaimer** The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
    $77.3k-103.1k yearly 2d ago
  • CUSTOMER SUPPORT-SHOWROOM CONSULTANT

    Jetta Corporation

    Member service representative job in Edmond, OK

    Job DescriptionDescription: We are seeking a friendly, customer-focused Showroom Consultant to join our team. This entry-level position is perfect for someone with a passion for helping customers, a keen eye for design, and excellent communication skills. As a Showroom Consultant, you will assist customers in selecting bathtubs, process orders, and provide outstanding service both in person and through phone and email correspondence. Key Responsibilities: Greet and assist customers upon arrival at the showroom. Help customers select bathtubs and bathroom fixtures based on their needs and preferences. Provide product knowledge and recommendations to enhance customer experience. Process orders accurately and efficiently. Answer incoming calls from our national phone queue and assist customers with inquiries, product information, and order support. Monitor and respond to customer inquiries from our national email queue, providing timely and helpful responses. Provide professional and consistent service whether interacting in person, over the phone, or online. Maintain a clean, organized, and welcoming showroom environment. Work collaboratively with the sales and operations teams to ensure seamless service. Handle any additional customer service or administrative duties as needed. Requirements: Qualifications & Skills: Customer-focused, friendly, and confident demeanor. Strong communication skills (both written and verbal). Ability to engage customers and guide them through product selections. Strong attention to detail and organizational skills. Basic computer proficiency and comfort using email and phone systems. Prior customer-facing experience preferred. Ability to manage multiple priorities and provide excellent service across different channels. Professional presence and positive attitude.
    $57k-89k yearly est. 23d ago
  • Customer Service Professional

    Spring-Green Lawn Care of Edmond, Ok 4.3company rating

    Member service representative job in Edmond, OK

    Job DescriptionBenefits/Perks Flexible Schedules Competitive Compensation Careers Growth Opportunities For more than 40 years, Spring-Green has been beautifying Americas neighborhood lawns and landscapes, and we are proud to stand behind our work. We encourage personal and professional growth, which supports our standards of quality, service, professionalism, and value. Join our culture with core values of Customer Focus, Pursuing Common Goals, Family, Integrity, Innovation, and Perseverance. Job Summary Under the direction of the Office Manager, performs inbound call center functions; answering service questions, communicating with branch personnel to assist in resolving service issues, selling lawn care services over the telephone, and qualifying leads. Other duties include; performing collection calls, completing property measurements, following up on sales leads. Responsibilities Answer inbound sales calls, thoroughly explaining available and recommended services in response to marketing efforts, customer inquiries, and property evaluations. Explain lawn care services, quote prices, and use selling techniques to encourage customers to buy. Develop the knowledge and ability to communicate the selling points of all Spring-Green services and how each service could benefit the customer Perform data entry maintenance activities associated with maintaining customer demographic information, processing of credit card payment information, documenting customer conversations, and cancelation detail. Qualifications A high school diploma or general education degree (GED) required Some college coursework in Business, Sales, Marketing, Communications or related subject matter preferred Minimum two to three years of sales and customer service/call center experience; or equivalent combination of education and experience Minimum typing skills 45 WPM.
    $31k-42k yearly est. 1d ago
  • Customer Service Rep(06456) - 4401 N. MacArthur.

    Domino's Franchise

    Member service representative job in Warr Acres, OK

    About the Job: If you are energetic, friendly & like working with customers in a fast pace fun environment, this job is for you. Flexible work schedule and paid vacation. Requirements: Must have good personal Image & communication skills Must have some computer skills Must be willing to work nights & weekends Additional InformationGeneral Job Duties involve operation of all equipment; stock and rotate ingredients from delivery to storage/work area/walk-in cooler; prepare products' receive and process telephone and internet orders; clean equipment and facility. Customer service skills involve the ability to comprehend and communicate verbally and written with customers/co-workers over the phone and in person. Additional Job Details General Physical demands involve the ability to stand, walk, sit, lift, carry push, climb ladders, steps, stoop/bend, crouch/squat, reach, grasp with hands to use machines-tools-equipment-work aids and tolerate exposure to varying temperatures/conditions inside and outside. On the job training involves customer service orientation, interactive computer program, and hands-on practice.
    $24k-32k yearly est. 11d ago
  • Treasury Services Specialist

    Oklahoma State Government

    Member service representative job in Oklahoma City, OK

    Job Posting Title Treasury Services Specialist Agency 740 STATE TREASURER Supervisory Organization Office of the State Treasurer Job Posting End Date (Continuous if Blank) Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above. Estimated Appointment End Date (Continuous if Blank) Full/Part-Time Full time Job Type Regular Compensation Starting Annual Salary Range Level 1: $40,000 to $50,000 General Function: Under the general supervision of the Banking Manager, Banking & Treasury Service Specialists meet critical processing deadlines for accurately posting received ACH and wire transfer deposits to state agency accounts. Assist state agencies and limited external customers, with ACH deposits, incoming wire transactions, and processing payment card transactions in compliance with NACHA and industry rules and regulations. They also provide user access enrollment, accurate transaction processing for check cashing, limited teller services, and a variety of complex bookkeeping tasks and related clerical work. Banking & Treasury Services Specialist conduct exception processing and review items presented for payment through the Federal Reserve Bank and are responsible for decisioning items that are canceled by statute, duplicates, counterfeits or altered items. Benefits: State employees enjoy a comprehensive benefits package with a generous monthly benefit allowance to help offset the cost of insurance premiums for employees and their eligible dependents, a retirement savings plan, 11 paid holidays, and longevity payments. Employees earn 15 days of vacation and 15 days of sick leave in the first year of employment. Physical Demands and Work Environment: Work is typically performed in an office setting with a climate-controlled settings and exposure to moderate noise level. While performing the duties of the job, employee is required to communicate, move about inside the office, perform keyboard and 10-key entries. This position requires long periods of remaining in a stationary position and daily use of a computer and phone. Essential Functions: The functions of this job include but are not limited to: · Back up for all Banking and Treasury Services Staff. · Resource for any ad hoc projects assigned by management. · Provide timely and accurate notifications of unresolved issues to the Banking Manager or the Director of Banking as necessary. · Process forgery items and altered checks. · Provide PCI-DSS agency support, to include assessments, reporting, tracking, and liaising between State agencies and the Qualified Security Assessor (QSA). · Monthly reconciliations of Fed payments and Remote Deposit Capture (RDC) activity for OST. · Review of bank analysis statements · Handle agency requests regarding any Treasurer's bank accounts · Assist with annual divisional requirements · Other duties as assigned. Complexity Of Knowledge, Skills, and Abilities: · Generally accepted accounting principles and practices, financial statements. · Reports, accounting ledgers, journals spreadsheets and databases. · Computer technology related to accounting systems. · NACHA rules and regulations is preferred. · Cash handling & check warrant verification. · Key internal control concepts such as segregation of duties, physical control, and independent verification. Skills in · Analytics, identifying anomalies, finding source of issues, and taking corrective actions. · Must have intermediate or higher proficiency in Microsoft Office Suite products, particularly Excel. · Expressing ideas clearly and concisely, both orally and in writing. · Establishing and maintaining effective working relationships with other employees, and the public. · Maintaining a professional demeanor in all situations. Ability to · Use good judgment and critical thinking. · Analyze data to identify trends and anomalies. · Read, interpret, and apply various rules and regulations. · Demonstrate strong analytical interpersonal, problem solving, and time management abilities. · Be detail oriented. · Organize and present facts and opinions clearly and concisely; to conduct multiple projects at once. · Demonstrate ethical behavior, support the agency mission, vision, standards, policies, procedures, confidentiality standards, and work effectively in a team environment with moderate oversight. Level Descriptors: Level I: This is the basic level of the job family where employees are primarily responsible for performing routine entry level work in a training and supervised status to build their skills applicable to banking and treasury services. The interpret and apply policy, rules and statutes, and regulations pertaining to banking and treasury operations, and depending on the complexity, consults with supervisory or lead staff members on proper action/s to be taken. This level of the job family may also be assigned roles as a backup to other banking and treasury functions within the division. Level II: This is the career level of the job family where employees are assigned duties as a lead and responsibilities at the full-performance level and perform a wide range of tasks involving banking and treasury service operations. At this level, guidance and training may be provided to other employees performing similar related duties. This level may be assigned to assume a leadership role in the absence of the Banking Manager; or performs backup to any/all daily banking functions; assists with workflow, identify inefficiencies; review reconciliations, resolve discrepancies, assist with procedural documentation. Education and Experience Requirements consist of: Level I: · Completion of an Associate degree in business, accounting, finance, economics, or mathematics. · Three years of qualifying experience in banking or a relevant and directly relatable field. Level II: · All requirements listed in Level I and a minimum of two (2) years' experience at Level I. Special Requirements: · Applicants with a bachelors or higher in a relevant field, experience in banking, or individuals certified by The Clearing House, the National Automated Clearing House Association (NACHA), Certified Anti-Money Laundering & Fraud Professional (CAFP), or ABA Supervisor/Team Leader Certificate will be preferred and given higher levels of consideration. · Core working hours for the Banking & Treasury Services Division are Monday through Friday, 08:00 am to 5:00pm. · All new hire and employees are subject to a minimum 6-month to 1-year trial period. · This position is at-will and FLSA Non-Exempt. Additional Requirements: · If education, certification, or license is required to meet qualifications, applicants must provide documentation with their initial application submission. · All applicants must be legally authorized to work in the United States. · All applicants will be subject to a statutory criminal background check and may be subject to an authorized credit check at agency discretion. · This job description is not designed to cover nor contain a comprehensive listing of activities, duties or responsibilities that are required of the applicant selected for this job. Duties, responsibilities, and activities may change at any time with or without notice based upon agency and division needs. The Office of the State Treasurer is an Equal Opportunity Employer. Equal Opportunity Employment The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability. Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub. If you are needing any extra assistance or have any questions relating to a job you have applied for, please click the link below and find the agency for which you applied for additional information: Agency Contact
    $40k-50k yearly Auto-Apply 60d+ ago
  • Client Service Representative at Warr Acres Animal Clinic

    Glenwood City Veterinary Clinic

    Member service representative job in Warr Acres, OK

    Practice Warr Acres Animal Clinic is a trusted veterinary practice in Oklahoma City, OK. We offer many services to keep animal companions healthy and happy. Our commitment to excellence in veterinary medicine is matched only by our genuine love for animals. More about the Role Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience. Competencies Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care. Collaboration & Teamwork: Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to other's ideas. Communicating: Conveying instructions to clients and teammates to ensure successful patient care. Active Listening: Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback. Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients. Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction. Essential Responsibilities Leads practice opening and closing procedures per Practice Manager instructions and practice procedures. Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms. Processes cash, checks, charge card payments and credit account payments. Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow. Assists in the updating of client/patient files, as needed. Prepares and sends client correspondence. Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list. Performs a backup of the computer system on a regular basis, as directed. Performs and oversees the performance of posting daily business. Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit. Answers incoming telephone calls applying proper telephone etiquette. Presents clients with medications, instructions, new client kits and any other take home items. Handles emergency situations with great care, patience, and following established clinic policies and procedures. Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction. Requirements/Qualifications Ability to work on weekends as required High school diploma or equivalent Previous veterinary experience preferred Client satisfaction references preferred Practices OSHA safety techniques including proper PPE Benefits Offered Paid time off Health insurance; dental insurance; vision insurance Retirement benefits or accounts Employee discount Bonus incentive Flexible work schedules Career and professional development Employee Assistance Program Employee Referral Program Benefits offered may vary depending on full or part time employment status according to company policy. Pay Range USD $13.00 - USD $17.00 /Hr.
    $13-17 hourly Auto-Apply 43d ago
  • Professional Services Veterinarian Tulsa OK

    Idexx Laboratories 4.8company rating

    Member service representative job in Oklahoma City, OK

    Professional Services Veterinarian As a Professional Services Veterinarian you will consult with Practice Owner Veterinarians on medical protocols to promote growth and utilization of IDEXX products, services, and medical testing; and promote customer satisfaction and loyalty. Represent IDEXX to customers and academia. Partner with Sales Force and collaborate with internal teams, providing technical support to sales and marketing, technical training, market trials and other applicable technical activities. This position can be based in Tulsa or Oklahoma City, OK In this role you will: Consult with Practice Owner Veterinarians on medical protocols to promote growth and utilization of IDEXX products, services, and medical testing. Represent IDEXX to customers and academia which may include hosting seminars and continuing education sessions on company products to key influencers at Veterinary Hospitals, University and Veterinary Schools, etc. Partner with the Sales organization and other IDEXX areas as needed to collaborate, providing medical support to sales and marketing, technical medical training, market trials, and other applicable activities. Proactively support the company's products through assisting with, creating and reviewing technical materials and presenting technical medical subjects to a variety of audiences. May assist and write technical medical documents and/or provide input and approval oversight on marketing and field selling materials. Provide support to IDEXX Training Department, creating written materials, presentations, and conducting training sessions as appropriate. Assure compliance with all lDEXX SOP's and procedures relative to product questions/concerns, client records and administrative responsibilities. Handle customer (veterinary and end-user) questions providing technical medical advice and following through on product complaints. Adhere to and model the IDEXX Purpose & Guiding Principles. Perform other duties as assigned. What you will need to succeed: DVM degree or equivalent. Advanced degree or board certification preferred. Typically, 5-8 years of experience in the Veterinary Industry and/or in Veterinary Practice Licensed to practice in at least one state a plus. Solid knowledge of current topics and issues in clinical veterinary medicine. Strong business acumen, including specific knowledge of products and services sold. Seasoned business and medical professional. Excellent communication and interpersonal skills with the ability to influence others effectively and appropriately. Strong facilitator, able to resolve conflict through mutual understanding and respect. Excellent customer service and business relationship-building skills required. Professional maturity, adaptability and responsiveness to employee, customer and peer needs or concerns. Strong problem-solving and decision-making skills with the willingness and ability to work collaboratively with others in a matrix environment. High integrity and honesty to keep commitments to Employees, Customers, and the Company. Goal oriented, with drive, initiative and passion for business and team excellence. Ability to organize and prioritize. Have a service-oriented attitude. Computer proficiency in Microsoft PowerPoint, Excel, and Word Able to accommodate extensive travel up to 75% (four days in the field, one day work from home) Company vehicle provided Hold a valid driver's license Extended hours may be required. This position can be based in Tulsa or Oklahoma City, OK What you can expect from us: Annual Salary $140,000-160,000 based on experience Opportunity for annual cash bonus Health / Dental / Vision Benefits Day-One 5% matching 401k Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more! Why IDEXX? We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people. So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. Let's pursue what matters together. IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws. No unsolicited Employment Agency resumes are accepted. #LI-CFO #LI-REMOTE
    $40k-63k yearly est. Auto-Apply 35d ago
  • Customer Service Representative

    The Overhead Door 3.8company rating

    Member service representative job in Oklahoma City, OK

    1-3 years Customer Service experience, door industry preferred Attention to detail and problem solving. Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers. Working knowledge of PC's and related software including MS Word, Excel, Access, Lotus Notes, etc. Strong math skills required. Willingness to learn product and processes, and work as a team Light clerical work including answering/screening/telephone calls to the appropriate person, resolution of calls (orders, quotes, etc). Respond to customer requests for information concerning order tracking, order expediting and product availability. Perform order entry at both sales invoicing level and request for products from supply plants. Notify customers of potential backorders, credit issues, order availability and any other information regarding orders. Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately. Process all necessary paperwork for the daily operation of the sales center as required. Other duties as assigned.
    $31k-36k yearly est. Auto-Apply 60d+ ago
  • Member Service Representative

    Communication Federal Credit Union

    Member service representative job in Oklahoma City, OK

    Job Description Communication Federal Credit Union has proudly served its members for 80+ years and we've been ranked #1 Credit Union in Oklahoma by multiple sources during that time. We are committed to our local communities, providing financial education, and supporting local organizations. Our motto is "Connecting with you" and we believe connections are central to all that we do. Our commitment to community is a big part of who we are as a credit union and it is an important characteristic of our culture. Our Employee Benefits Include: $1,000 Welcome Bonus after 90 days 11 Paid Holidays 200% 401(k) Match up to 5% Tuition/ Educational Assistance Generous Benefits Options & Many Other Employee Perks! As a Member Service Representative, you will deliver exceptional member experiences by providing prompt, efficient and courteous member service and process accurate teller transactions. You will cross-sell credit union products and services in alignment with members' financial needs and the strategic goals of the credit union. The MSR also serves as a front-line contact for most member dealings at the credit union. Our Ideal Candidate: - Collaborative teammate with excellent interpersonal and communication skills. - Great listener with strong desire to help people. - Ability to accurately process transactions and requests. - Thrives handling multiple tasks in fast paced, service-oriented environment. - Embraces new opportunities with strong initiative to accomplish tasks. What You Will Do: Accurately process teller transactions, including deposits, withdrawals, and loan payments. Serve as the front-line contact for, and build relationships with, Communication Federal Credit Union members. Understand and cross-sell CFCU products and services. Achieve individual and branch goals for member experience, transaction accuracy, and product cross-sells. Work Schedule: Monday Friday and rotating Saturdays. Education and Qualifications High school diploma or G.E.D. Minimum 1 year of experience in financial institution or retail customer sales/service environment required. Prior cash-handling experience preferred. Communication Federal Credit Union is an equal opportunity employer. We value and strive to provide a diverse workplace free of discrimination. We do not engage in unlawful employment based on gender, gender identity, race, sex, sexual orientation, age, disability, religion, or national origin. We make every effort to provide an environment where every employee feels respected and valued. Job Posted by ApplicantPro
    $20k-28k yearly est. 3d ago
  • Representative II, Customer Service Operations

    Cardinal Health 4.4company rating

    Member service representative job in Oklahoma City, OK

    **What Customer Operations Support contributes to Cardinal Health** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. The Representative II, Customer Service Operations is responsible for providing services to customers by acting as a liaison in problem-solving, research and order problem/dispute resolution. **_Responsibilities_** + Offer professional and timely service as a representative of Cardinal Health at-Home + Support an inbound call queue, providing assistance in placing orders, searching products, processing returns, responding to order inquiries, providing delivery updates, and answering questions + Provide problem resolution for order issues in a timely manner **_Qualifications_** + High School diploma, GED or equivalent, or equivalent work experience, preferred + 2-4 years' experience in Customer Service preferred + Prior computer experience using Microsoft Office systems required + Team-oriented mindset + Demonstrate a passion for healthcare + Strong organizational skills and attention to detail **_What is expected of you and others at this level_** + Applies acquired job skills and company policies and procedures to complete standard tasks + Works on routine assignments that require basic problem resolution + Refers to policies and past practices for guidance, including usage of SOP's and written instructions. + Receives general direction on standard work; receives detailed instruction on new assignments + Consults with supervisor or senior peers on complex and unusual problems + Demonstrate excellent communication skills + Must be able to multitask in a fast-paced environment + Must maintain a distraction free workspace. **Anticipated hourly range:** $15.00 to $22.57 per hour **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 10/31/2025 *if interested in opportunity, please submit application as soon as possible. _The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity._ _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $15-22.6 hourly 53d ago
  • Customer Service Representative

    Closed Loop Recycling, LLC 3.8company rating

    Member service representative job in Oklahoma City, OK

    Route DriverJob Description Customer Service Representative (Route Driver) Closed Loop Recycling (CLR) is seeking a hard-working, self-motivated Route Driver to join our production team in OKC. CLR is one of the fastest-growing recycling companies. We provide a full service to manufacturers in which we provide them with reusable oil-absorbent material that soaks up leaks and spills in their facilities. Our plants' role is extracting the oily fluid from the material for reuse, laundering the material for reuse, cleaning out 55-gallon collection drums for reuse, and repackaging cleaned material. You'll be working with a small team but have room for advancement in your career here. This position will require truck training to service clients. Our CSRs remove 55-gallon collection drums filled with saturated oil absorbent mats, PPE, and other items and replace them with new materials. This is a physical, fast-paced, outdoor position that involves driving over the road, lifting, and moving heavy objects frequently, and communicating with our logistics department. Travel is required for this position as you will be OTR Monday-Thursday most weeks Driver Responsibilities: Class B CDL or Chauffer's License- (preferred) DOT Medical Card Ability to travel M-Th most weeks (over the road) Ability to move heavy objects (200+ lbs with assistance of a dolly or pallet jack) Must have a clean driving/criminal record Must pass our pre-employment physical strength test, Must pass our pre-employment drug and alcohol test Skills and Experience: High School Diploma or Equivalent Ability to use a pallet jack Ability to lift heavy objects Plant/warehouse experience Mechanic/carpentry/welding experience a plus CLR Employees Enjoy: Health, Dental, and Vision Insurance Paid time off Paid holidays 401(k) Headquartered in St. Louis, MO, Closed Loop Recycling (CLR) opened its doors in 1996, specializing in industrial textiles such as PPE, absorbents, rags, and wipers. CLR is dedicated to helping companies achieve green initiatives such as Zero Landfill and ISO 14001 certification through its proprietary Zero Liquid Discharge (ZLD) process and executing forward-thinking recycling solutions. CLR's success stems from its team, core values, and commitment to delivering legendary service. Closed Loop Recycling is an EEO/Affirmative Action Employer and will make all employment-related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Learn more today at ***************************
    $25k-32k yearly est. 11d ago
  • Customer Service Representative - State Farm Agent Team Member

    Julia Chew-State Farm Agent

    Member service representative job in Norman, OK

    Are you a vibrant individual who thrives on providing exceptional customer experiences? Do you relish the opportunity to engage with the public and make a positive impact? If your answer is a resounding "yes," then embarking on a career journey with a State Farm independent contractor agent might just be the perfect fit for you! Our agents are dedicated to promoting State Farm's premier insurance and financial service products, offering you the chance to become an integral part of a trusted brand. Responsibilities: Forge enduring customer relationships and proactively follow up to ensure continued satisfaction. Employ a customer-centric, needs-based approach to guide clients through comprehensive insurance options, empowering them to make informed decisions. Drive business growth by generating leads, coordinating appointments, and effectively marketing tailored products and services to meet diverse customer needs. As an Agent Team Member, you will receive... Simple IRA Hourly pay plus commission/bonus Health benefits Paid time off (vacation and personal/sick days) Flexible hours Professional development Abundant opportunities for career advancement within our agency Licensing paid by agency Requirements: Genuine interest in marketing products and services that align with customer needs and preferences. Exceptional communication skills across all channels - written, verbal, and attentive listening. A people-centric mindset with a keen eye for detail. Proactive problem-solving abilities, ensuring swift resolutions for customer inquiries. Proficiency in learning and navigating computer functions efficiently. Collaborative spirit, thriving in a dynamic team environment. If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
    $24k-32k yearly est. 15d ago
  • Licensed Insurance Customer Service

    Cindy Nashert-State Farm Agency

    Member service representative job in Norman, OK

    Job Description Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty license is required. We seek an licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. Only candidates who meet the following criteria will be considered for this role: 1. Must have an active Property and Casualty insurance license. 2. Must be able to make the commute to our agency location in Norman, OK. This is an in-office position. Responsibilities include but not limited to: Establish customer relationships and follow up with customers, as needed Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification Use a customer-focused, needs-based review process to educate customers about insurance options Maintain a strong work ethic with a total commitment to success each and every day As an Agent Team Member, you will receive... Base Salary plus monthly bonus based on sales Health Insurance (after 60 days) Vision & Dental (after 60 days) Valuable experience Growth potential/Opportunity for advancement within my office Requirements Property & Casualty license (required) Life and Health license (required) Excellent interpersonal skills Excellent communication skills - written, verbal and listening People-oriented Organizational skills Self-motivated Detail oriented Proactive in problem solving Dedicated to customer service Able to learn computer functions Pride in getting work done accurately and timely Ability to work in a team environment Ability to multi-task Provide timely and thorough activity reports to agent Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
    $24k-32k yearly est. 12d ago
  • Sales and Service Representative

    Trophy Insurance Solutions

    Member service representative job in Oklahoma City, OK

    Job Description Join the vibrant team at Trophy Insurance Solutions as a Sales and Service Representative, where your role is pivotal in serving our valued clients while enjoying the best of both worlds: the camaraderie of an office environment in Warr Acres, Oklahoma. Our hybrid schedule offers an inviting balance that lets you thrive both personally and professionally. We believe in fostering a positive atmosphere where your contributions are recognized and your career can flourish. As a key member of our sales team, you will be entrusted with nurturing strong client relationships and offering exceptional service. You will become the trusted advisor clients rely on for tailored insurance solutions that meet their unique needs. We take pride in our supportive and collaborative work culture, designed to inspire and empower our team to achieve excellent results. If you are a motivated individual eager to make a meaningful impact, we invite you to apply and be a part of our success story at Trophy Insurance Solutions. Benefits Annual Base Salary + Commission + Bonus Opportunities Career Growth Opportunities Hands on Training Health Insurance Mon-Fri Schedule Responsibilities Customer Engagement: Proactively engage with potential customers to understand their insurance needs and provide appropriate solutions. Service Excellence: Ensure high standards of service are maintained by providing timely responses and solutions to client inquiries and concerns. Account Management: Manage existing client accounts, ensuring their satisfaction and continued policy renewals. Sales Growth: Identify and capitalize on cross-selling and up-selling opportunities to maximize revenue. Market Knowledge: Stay informed on the latest insurance products and market trends to offer clients informed advice. Team Collaboration: Work closely with team members to strategize and achieve business goals. Requirements Experience: Previous experience in sales, customer service, or insurance is a plus. Communication Skills: Strong verbal and written communication skills are essential. Customer Focus: Must possess a strong commitment to providing superior customer service and meeting customer needs. Adaptability: Ability to thrive in both remote and in-office environments while maintaining productivity. Tech-Savvy: Proficiency with CRM and other digital communication tools preferred. Team Orientation: Must be a collaborative team player, able to work well with fellow employees.
    $23k-31k yearly est. 12d ago
  • Veterinary Client Service Representative

    Neel Veterinary Hospital

    Member service representative job in Oklahoma City, OK

    Job DescriptionDescriptionWe aim to break the mold of stuffy and impersonal veterinary care. We dream big, love everyone, have fun at work, and excel TOGETHER. We are not just a veterinary company, but a vision. We love animals of all species and breeds, as well as humans of all backgrounds, cultures and beliefs. We strive to exceed expectations and sweep our clients off their feet with our superb customer service and tailored veterinary care. Our focus is on being a place of comfort for our clients and pets, in sickness and in health. Some of the responsibilities you will own in this role: Provide friendly, quality customer care to patients and clients Process invoices payments Answer phones, schedule appointments, and obtain all necessary medical history Determine the status of the patient's immunizations and tests Communicate with the doctor and technical staff on the patient's arrival and necessary treatments Fill prescriptions, food requests, and over-the-counter products as instructed by a veterinarian Accurately input data into computer software This is not a complete list of job duties; some tasks may be assigned or reassigned as policies and procedures change* Weekend & swing shift availability is required Preferred Qualifications High school diploma Weekend availability as needed Must be able to lift 30-50 pounds Benefits Paid time off Health insurance Dental Insurance Vision insurance Employee discounts Flexible schedules 401K with company match Training and Career development
    $23k-31k yearly est. 6d ago
  • Customer Service Rep CSC

    TCH Group, LLC 2.9company rating

    Member service representative job in Oklahoma City, OK

    This employee aids in all Customer Service functions of order entry while abiding by the procedures set forth by management within the customer support centers (CSC). Job Responsibilities: Actively participates in the training of all Customer Service personnel, including new hires Deletes, corrects, or re-enters patient orders as deemed necessary #CC
    $24k-32k yearly est. 2d ago
  • Customer Service Rep CSC

    Carsonvalleyhealth

    Member service representative job in Oklahoma City, OK

    This employee aids in all Customer Service functions of order entry while abiding by the procedures set forth by management within the customer support centers (CSC). Job Responsibilities: Actively participates in the training of all Customer Service personnel, including new hires Deletes, corrects, or re-enters patient orders as deemed necessary #CC
    $24k-32k yearly est. 2d ago
  • Customer Service Rep, Floral/Produce

    AWG Enterprises

    Member service representative job in Oklahoma City, OK

    ESSENTIAL DUTIES AND RESPONSIBILITIES: The individual must have the ability to perform the responsibilities listed below. The list is not all inclusive of duties that may be requested by the department head or a member of upper management but are intended for an understanding of the purpose of the position. It is the responsibility of each individual at AWG to provide ultimate customer service to our members to support their efforts in increasing same store sales and profits. Handle member calls in a polite and courteous manner, provide information and resolve issues timely and accurately. Resolve billing issues on member A/R statements. Call members regarding special product offers. Call stores to verify product has been picked up, review item and invoice information on driver credit requests, and obtain department approvals for credits before sending credit to KC for processing. Research Member issues such as product credits, product availability, or any question or concern that requires research to provide answers. File customer service reports, memos, documents (statements, credits), etc. Handle store issues on accounts not assigned to sales managers or specialists. Provide receptionist coverage and backup support to various positions in division as required. Process handbills and manual billings for retailers. Work closely with loss control to coordinate product pickups, track orders, and confirmations for members. Work closely with route control for special deliveries (including handbills) and order confirmations for members. Key credits for shorts, mis-picks, damages, over charges, quality issues. Call multi-store retailers for ad surveys. Perform weekly price and freight charge changes in SCM as needed. Build sell sheets and weekly order guides and send to member on specified timeline. Work closely with KC and perishable buying to resolve product issues (ie: prebooks, surveys, new items, add-ons, special orders, incorrect pricing) for members. Provide paperwork for the disposition of warehouse salvage. Maintain ad log for vendor/brokers. Sign out order guides for vendors and bill costs back to vendors. Distribute rolling stock status reports to retailers. Coordinate and receive (via fax, US mail, and truck mail) surveys and prebook orders for input by system uploads. Assist Floral Buyer with communications to members and suppliers. Consult with vendors, field specialists, and warehouse specialists concerning customer orders, reduce - to - sell product, ad items and special deliveries. Create flyers and special brochures for special promotions or news updates to keep members informed. Communicate to members regarding updates to AWG policies. Develop and assemble new customer material notebooks. Post division information from all departments on Storefront. Order office supplies. Perform warehouse slot walk as needed to verify inventory count and condition. Prepare and coordinate pickup documentation for drivers to pickup product at store. Prepare covers and assemble information for all order guides, send to print shop for copying and distribution to retail. Separate food show surveys by indicator number and date and assemble for data entry by outsourced data entry company. Work as a member of the AWG team so the total job responsibilities are met. Actions must always stress a sense of cooperation, integrity, tact and consideration with our members, associates and division management. This position requires strong communication and computer skills with the ability to use and learn new technology. Management will be kept informed on planning, analysis, work performed and results. All records required by management must be complete, accurate and submitted on time. Position will back up bakery/deli, meat, and produce and will perform similar duties in those departments. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. A reasonable accommodation will be considered according to the ADA if it would not impose an undue hardship on the operations of the business without significant difficulty or expense. The accommodation would permit a qualified employee the ability to perform all essential functions of the job within the safety and contractual guidelines of the position. EDUCATION and/or EXPERIENCE: Two or more years related experience and/or training; or equivalent combination of education and experience. LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization. MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is frequently required to stand, walk, and taste or smell. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Indoors. Adequate heating, cooling, lighting and ventilation. The noise level in the work environment is usually moderate. This position's basic purpose is to use all available resources to guide the AWG Customer Service/ Merchandising department to continuous growth and financial success.
    $24k-32k yearly est. Auto-Apply 45d ago

Learn more about member service representative jobs

How much does a member service representative earn in Moore, OK?

The average member service representative in Moore, OK earns between $17,000 and $33,000 annually. This compares to the national average member service representative range of $21,000 to $45,000.

Average member service representative salary in Moore, OK

$24,000

What are the biggest employers of Member Service Representatives in Moore, OK?

The biggest employers of Member Service Representatives in Moore, OK are:
  1. Crunch Fitness
  2. Communication Federal Credit Union
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