Member service representative jobs in Nevada

Airgas is Hiring for a Customer Service Specialist in Henderson, NV! At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned. Accept inbound calls and provide courteous assistance to the customers' needs regardless of account assignment. Handle any open territories assigned in a proactive manner. This includes proper follow up. Provide assistance to sales people who are out of the office either on scheduled or unscheduled time off. Handle all customer requests and keep the respective Sales Managers informed of customer matters that need further attention. Assist in the preparation of quotes, faxes, etc. as assigned by management. Ensure all orders are entered by the end of each day. Run various reports for sales and sales management as requested. Have a good understanding of SAP. Sit with each account manager and train on their top tier base and any special needs for all customers. Maintain a territory binder with notes, etc. and update on a regular basis. 1Training - Maintain product knowledge, sales skills and procedure training by attending all training that pertains to position assigned by management. This includes all vendor training. Provide back up assistance to the front desk for answering phones and greeting visitors. Special projects - as assigned by management. Required Qualifications And Competencies High School Diploma or GED equivalent required Working experience with direct customer contact / customer service preferred Any combination of experience, education, or training that would provide the level of knowledge, skill and ability required Ability to display competence in Microsoft Word, Excel & Outlook Knowledge of SAP environment. Show high competency of communication and organizational skills PHYSICAL DEMANDS Continuous sitting while using the computer terminal and/or telephone; constant use of sight while reviewing documents; constant use of speech/hearing abilities for communication. Ability to occasionally lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there! Job Description As a Customer Service Ambassador (WG University Ambassador), you will represent the World of Westgate (WOW) University - an educational entity and strategic tool designed to achieve the company mission of putting our Owners on vacation, keeping them engaged, and making applicable payments timely. Positioned at Westgate's larger resorts at strategic hours to meet face to face with Owners and conduct weekly classroom-style educational events, the Owner Engagement Specialist must have a thorough knowledge of all Westgate products and services, can effectively troubleshoot, resolve problems, and provide positive customer experiences. Duties Delivering outstanding customer service internal and external by greeting each owner with a smile and addressing their needs promptly. Build positive relationships with owners by using their names, and making them feel welcome. Entering daily reporting feedback on customer's inquiries. Office hours and classes will be tested to maximize Owner participation and can be flexible. Owner check-in days are Friday, Saturday, and Sunday, so weekends are required. Responsible for explaining, and educating owners on owner benefits. Communicating clearly and professionally with customers and all levels of employees. Must be comfortable speaking on a public platform to owners. Solving problems using logic to identify key facts, explore alternatives, and propose quality solutions. Periodically observe sales and service encounters; study sales, technical, service, and customer experience results reports; confer with management. Performing all other duties as required. 100% assigned to Westgate Resort(s). Additional travel may be necessary as Westgate University evolves. To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares out commitment. Qualifications Flexibility in schedule. Excellent presentation skills (oral and written) with the ability to deliver engaging presentations. Operational knowledge of MS Office: Excel, Word, and PowerPoint. Knowledge of MR, SAMS, Owner Console and other Westgate operating systems is a plus. Customer sales and service training experience (minimum of 2 years in the industry or related field). Strong analytical and decision-making skills. Demonstrate strong organizational abilities to consistently meet deadlines. Westgate Resorts Owner Services and Account Management experience is a plus. Comfortable speaking on public platform. Bilingual English / Spanish is a plus. Additional Information Why Westgate? Comprehensive health benefits - medical, dental and vision Paid Time Off (PTO) - vacation, sick, and personal Paid Holidays 401K with generous company match Get access to your pay as you need it with our Daily Pay benefit Family benefits including pregnancy, and parental leave and adoption assistance Wellness Programs Flexible Spending Accounts Tuition Assistance Military Leave Employee Assistance Program (EAP) Life, Disability, Accident, Critical Illness & Hospital Insurance Pet Insurance Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) Advancement & development opportunities Community Involvement Programs Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities. Job Description Provide guests with a friendly and efficient service by answering incoming calls for the purpose of selling and reserving hotel rooms in a high volume call center for multiple properties. Job Functions Answer incoming customer calls. Cross sell room reservations across multiple properties. Access LMS, RMS, and CMS systems and be able to make informed decisions regarding comps, discounted and full rate rooms for hotel guests. Possess knowledge of rates, room types, room availability, hotel policies and procedures. Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc. in a friendly, professional manner. Utilize computer systems to run and compile necessary related reports. Other duties as assigned by management. Qualifications High school diploma or equivalent required. One year experience in a call center required with hotel industry experience preferred. Ability to communicate with guests and Boyd Team Members in English. Ability to utilize basic office/call center equipment not limited to: computer, headset and telephone. Must be able to work flexible shifts. Able to stand for long periods of time. Detail oriented and able to multitask. Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations. Additional Information All your information will be kept confidential according to EEO guidelines. Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

As the nation's third largest cable and broadband company, Cox has about 6 million total customers. Cox is also the nation's third-largest cable television provider. Cox offers a variety of advanced digital video, high-speed Internet and telephone services over our own IP network. Business customers of all sizes are provided with our high speed Internet, phone and long distance services, as well as data and video transport services. Cox Media offers local and national cable advertising in both traditional and new media formats, along with promotional opportunities and production services. Job Description Apply to: ************************************************** then apply to Job Number: 142434 At Cox, we connect people to the things they love. Now we'd like to connect with you. Cox Communications is looking for sharp talent to join our team and be the voice of our brand. Unleash your potential with Cox Communications as a Customer Retention Representative, where you'll be enhancing the lives of our customers and your career. The Cox Communications Difference Cox Communications is more than just a place to work. We strive to create an environment that nurtures personal development and the opportunity to build on your talents. Our employees are our most important resource. To demonstrate the value we place in our employees, Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment. We are committed to having a diverse workforce that reflects the communities we serve. We embrace and foster an environment that builds on the unique talents that come from a variety of people and perspectives. Keep reading to learn more about the role and to apply to join the Cox Communications team today! As a Customer Retention Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative of the Cox brand. Primary Responsibilities and Essential Functions • Receive inbound retention calls from current customers, for sales and revenue generation, in a high-intensity call center environment. • Utilize proactive persuasive/retention skills to turn requests for disconnection or downgrade into sales and save opportunities by identifying customer needs. • Achieve monthly key performance metrics, call and order entry productivity standards, and call quality performance through utilization of persuasive skills, defined call flow structure, and adherence to provided schedule. • Educate customers on active product features, service offerings, billing, charges, and product value. • Understand and promote current marketing campaigns in order to sell to or save customers accurately and effectively. • Increase revenue through up-selling and cross-selling video, HSI, wireless, and telephony services to existing customers. • Research and review competitive pricing and service offerings in order to provide competitive price and product comparisons based on customer needs. • Responsible for utilizing multiple customer databases to access, change or input account information for customers. • Provide outstanding customer service, troubleshoot and resolve service and minor technical problems for customers by asking appropriate questions. • Creatively negotiate pricing and bundling by making offers of credits and/or discounts according to Company guidelines. • Complete installation, disconnect, transfer and seasonal downgrade orders and update customer accounts utilizing customer record database. • Other duties as assigned. Qualifications Minimum • HS diploma, GED, or relevant work experience. • Effective communication skills. Excellent computer skills. • Demonstrated ability to multi-task. • Excellent interpersonal skills to work effectively with teams throughout organization. • Excellent ability to pursuade others through indirect influence. • Demonstrated ability to seek out and seize opportunities and take initiative with little or no direction. • Demonstrated ability to establish collaborative customer relationships in a fast-paced environment. • Demonstrated capacity to thrive in a high-change, often ambiguous business environment. Preferred • Experience in telecommunications industry. • 1 or more years in a sales quota or retention environment. • 2 or more years of experience in related field (i.e. Retail, Training, Indirect Sales, etc.) Additional Information Your Career At Cox From the valued customers we connect through our innovative communications services, to the employees we unite through exciting career opportunities, Cox is all about bringing people together and enhancing their lives. Cox is known for its pioneering efforts in cable, telephone and commercial services, industry-leading customer care, and its outstanding workplaces. We are always looking for talented professionals to join our team! Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment. Cox is an equal employment opportunity employer, disabled/protected/veteran and a wholly owned subsidiary of Cox Enterprises. Statement to ALL Third Party Agencies and Similar Organizations: Cox Communications accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox Communications employees, or send to any Cox Communications facility. Cox Communications is not responsible for any fees or charges associated with unsolicited resumes.

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. *** While this is a remote position, candidates must live withing a commutable distance and be willing to meet in person in the Phoenix area up to 4-6 times per year*** As a Registered Retirement Representative, you will be responsible for answering incoming telephone inquiries regarding retirement plans from participants, employers, and third-party plan specialists. What you will do: Answer incoming telephone inquiries including, but not limited to, requests for general account information, concerns related to contributions and withdrawals, how to make changes to an account, product information and tax questions Process financial transactions upon request of callers. Explain past returns in comparison to economic environment; convey information in accordance with FINRA / SEC guidelines. Complexity and scope of questions based on level Assist participants through the navigation of the automated voice response system as well as the Web Site when executing financial transactions and/or initiating loans. Complexity and scope of questions based on level Run disbursement quotes, respond to managerial feedback, and attend meetings and training sessions Overtime may be required based on business need. What you will bring: Associate degree in business or related field preferred With no degree, an additional one to two years directly related experience is required 1 year of customer service experience, preferably in a financial service-related field FINRA Series 6 and Series 63 required FINRA fingerprinting required ***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.*** #PJPS What we offer you We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance. Medical, dental, vision and life insurance Retirement savings - 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup Tuition reimbursement up to $5,250/year Business-casual environment that includes the option to wear jeans Generous paid time off upon hire - including a paid time off program plus ten paid company holidays and three floating holidays each calendar year Paid volunteer time - 16 hours per calendar year Leave of absence programs - including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA) Business Resource Groups (BRGs) - BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all. Base Salary Range $42,800.00 - $58,850.00 The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Equal opportunity employer • Drug-free workplace We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. ***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.*** Job Posting End Date at 12:01 am on: 12-06-2025 Want the latest money news and views shaping how we live, work and play? 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Reno, NV, United States Billings, MT, United States Seattle, WA, United States Hologic is seeking a Clinical Services Specialist (Level 2) to provide applications for the entirety of BSH Imaging portfolio and leverage customer relationships to drive adoption and implementation of existing and new technologies. This role will also stay current with any required certifications by respective accrediting body (i.e. ARRT) and support various corporate initiatives as required. A successful CSS will stay informed of competitive intel and provide updates to Sales and Marketing. Description Duties & Responsibilities: Provide product knowledge to customers in conjunction internal teams to exceed territory, Regional and Area sales goals Provide post-sales application support of Hologic imaging/interventional products (new hire year 1) Provides pre & post application support of Hologic imaging/interventional products after year 1 Provide competitive information/new product information to appropriate internal teams Provide competitive market information to corporate marketing Maintain full understanding and knowledge of all Hologic breast health products and all other adjunct technologies as developed or introduced into the market including configurations, new features, software enhancements, market use and pricing Customize clinical and technical presentations for the audience, utilizing appropriate resources in a professional manner Training Customer on new product or product updates including system and functionality Provide continued customer service through post-applications support Always maintain a high standard of medical ethics and is self-motivated to increase knowledge of the field, disease state and new procedures as they evolve Support various corporate initiatives as required Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the basic knowledge, skills, and/or abilities required: Effective communication skills, including ability to interact with medical staff, sales, marketing and global franchise leaders Adept at connecting to a wide range of individuals and networking with the intent of growing business Must be able to operate in a fast-paced, dynamic environment Ability to be highly adaptable to complexity and change with accuracy and attention to detail Excellent verbal and written skills Ability to build stable working relationships both internally and externally with customers Maintain required ARRT qualifications as applicable Ability to lift and/or move up to 50lbs Education: Bachelor's degree preferred Graduate of an accredited Radiologic Sciences Program Licenses/Certifications (RT)(R)(M) for Mammography Current compliance with Continuing Education Unit (CEU) requirements for specialties as appropriate. Experience: Qualified candidates require 2-3 years clinical experience in breast imaging and /or DXA as a registered technologist. Experience of biopsy suite preferred. Additional Details: 100% travel required - Domestic travel to customer locations by automobile and/or airplane (may include occasional evening/weekend travel and extended periods of time). A valid driving license and driving record satisfactory to the company, as well as a serviceable vehicle available for work use is mandatory. The annualized base salary range for this role is $77,600 to $121,300 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs and market demand. International travel may also be required. \#LI-KM3 Agency and Third-Party Recruiter Notice: Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition, Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered. Hologic, Inc. is proud to be an Equal Opportunity Employer & VEVRAA Federal Contractor

Under the direction of the Resort Services Leadership team, the Specialist I Resort Services is responsible for assisting both transient and casino guests with their room reservation needs in addition to facilitating in-house service requests. As the “voice” of the Hotel, the Resort Services Specialist I provides Best in Class guest service by accurately and efficiently processing room reservations and other service requests in order to maximize guest experience. Core Responsibilities: Provides guests with the highest level of customer service during all interactions. Answers phone calls and processes hotel and casino reservations in a courteous and gracious manner using approved scripting. Can knowledgably describe each room's physical elements and offer the guest a choice of room type that satisfies their needs. Addresses guest concerns and provides exemplary solutions. Efficiently facilitates in-house guest requests to ensure the highest level of guest satisfaction while aiming to exceed guest expectations. Accurately inputs and organizes hotel and casino reservation information, internet, travel agency requests and internal department communications with appropriate follow-up. Maintains accurate notes of special requests and ensures guest requests are accurately entered into the Lodging Management System. Partners with Hotel Front Desk Team to accommodate in-house guest requests/accommodation changes to ensure a high level of guest satisfaction. Assists with Hotel concierge services, guest itineraries and coordination of inter-departmental communications according to established protocols. Assesses guest requests and inquiries, offers creative suggestions and recommendations tailored to each guest's unique needs. Consistently presents information in a professional manner in both team member and business interactions. Maintains accurate logs of special requests and ensures requests are blocked in LMS. Ensures all reservations transferred to LMS are accurate. Has a strong understanding of selling strategy for hotel and stays current on status of room inventory. Strategically sells hotel rooms to maximize transient room revenue using up-sell and yield management techniques per Company policy. Knowledgeable in Hotel hours of operation and amenity offerings such as Restaurants, Spa, Pool, Casino Promotions, Event Center, and Special Events. Assists in-house guests with wake-up calls and inputting in-house guests requests in HotSOS. The Resort Services Specialist I will dispatch the Bell Desk and Engineering using a radio to assist in-house guests. Accurately assess casino customer gaming data to extend an appropriate level of complimentaries to qualified casino guests based on established company guidelines. Safeguards confidential Guest, Department and Company data. Adheres to all health and safety policies and procedures set by Company. Positively contributes to an environment which motivates team members to collaborate, learn, perform and develop their skills. Processes all changes and cancellations for group reservations accurately. Consistent and regular attendance is an essential function of this job. Performs other duties as assigned to support efficient operation of Department. Qualifications: High school Diploma or GED required. Minimum two (2) years' experience in Hotel Reservations or Hotel customer service role in high-end/luxury hotel preferred. Must obtain a Nevada Gaming License. Excellent telephone etiquette and verbal and written communication skills required. Must have schedule flexibility including evenings, weekends, holiday shifts and overtime when needed. Intermediate proficiency in Microsoft Office preferred. Ability to identify and prioritize issues. Excellent organizational skills. Strong interpersonal skills. Must possess a friendly and outgoing demeanor. Must be detail oriented and can multi-task. Bilingual in a foreign language preferred. Physical Demands: Work is performed in an office setting. Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality. May be exposed to smoke. The noise level in the work environment is usually moderate to loud. Constant contact with executives, department management, team members, and guests. Prolonged sitting or standing and mobility while on the phone. Balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, repetitive motions Lift, carry, push, pull or otherwise move objects and/or move up to 75 pounds occasionally. Eye/hand coordination. Equal Opportunity Employer: Palms Casino Resort provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Palms Casino Resort, its affiliates and subsidiaries will make reasonable accommodations in compliance with applicable law. We are committed to creating a work environment where the growth and well-being of our team members is the top priority. Join our team today!

🚗 Customer Support - Rider Operations (Autonomous Ride-Hailing Company) Pay: $25/hour Plus benefits 🧠 About the Job: An autonomous ride-hailing company (think self-driving taxis) is hiring friendly, skilled people to support customers who use their robo-taxi service. You'll be the human helping riders before, during, or after their trips - answering questions, solving problems, and stepping in if anything goes wrong. You'll also help the company improve its tools and systems by giving feedback and collecting data. This role is great for someone who's calm under pressure, cares about customers, and enjoys being part of a fast-moving tech environment. 💼 What You'll Do: Help riders in real-time through phone, chat, or email. Solve issues quickly and calmly, including emergencies. Work with other teams to make sure problems are handled fast. Use company tools to support riders and gather useful info. Help test new systems and provide feedback. Focus on safety, empathy, and great communication. 🕐 Shift Options (You'll need to be flexible): Fri - Tue: 9:30 AM - 6:00 PM Sun - Thu: 9:30 AM - 6:00 PM Wed - Sun: 5:30 PM - 2:00 AM Tue - Sat: 5:30 PM - 2:00 AM ✅ You're a Good Fit If You: Have 2+ years of experience in customer service (retail, call center, etc.) Are great at handling tough situations and staying calm. Communicate clearly, both in writing and speaking. Can think on your feet and solve problems quickly. Are a team player who's comfortable in a fast-changing environment. Have a positive attitude and are eager to learn. Can work flexible hours, including nights or weekends if needed. 💡 Bonus Skills (Nice to Have): Experience handling emergencies or high-pressure situations. Comfortable using customer support tools and software. Some basic experience with testing or quality assurance (QA). 🎁 Benefits Healthcare plans (subsidized) Pre-tax commuter benefits Flexible Spending Account (FSA) Paid short-term & long-term disability + life insurance 401(k) retirement plan If you're passionate about helping people and excited by new technology, this is a great opportunity to be part of the future of transportation

Why Work For Us? Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position 401k Matching - $1 for $1 company match up to 6% of eligible earnings per pay period Benefits - Medical, Dental, Vision, wellness program and more! Paid Holidays Paid Time Off - Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities. Collaborative Environment - AAA will value your contribution to providing exceptional service to our members Free AAA Classic Membership AAA Product Discounts Tuition Reimbursement Program Additional Details: Competitive hourly base + commissions . SUMMARY The Member Experience Associate (MEA) is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service, and meeting needs and expectations across multiple branch locations. In addition to delivering service, MEAs are directly accountable for achieving individual sales targets. While their contributions support the overall branch success, they are measured as individual contributors. MEAs must have strong customer service orientation, adaptability, and active listening skills to identify unmet Member needs in varied environments. They must quickly learn and adjust to multiple product lines, services, and systems in order to provide seamless service wherever assigned. *This is an on-site role, working full time at our Sparks Branch.* ESSENTIAL FUNCTIONS Performs fundamental customer interactions including Member Services and product sales; must be knowledgeable and proficient with AAA products and services and adhere to branch operations in accordance with standard operating procedures and compliance including, but not limited to: Member Experience Member Services Concierge DMV/MVD Auto Travel Insurance Services Smart Home Security Responsibilities may include all seven fundamental skills as well as growth skills, dependent on branch need. Performs fundamental customer interactions including Member Services and product sales, with accountability for meeting individual sales goals. Must be knowledgeable and proficient with AAA products and services, and consistently apply consultative sales techniques to uncover needs, present solutions, and close opportunities. Promotes AAA products and services to Members to achieve individual and branch goals, reinforcing the value of Membership regardless of location. Understands and anticipates Member needs, identifies and recommends relevant solutions, and demonstrates flexibility in adapting solutions to each branch environment. KNOWLEDGE AND SKILLS Customer Service: Professional and friendly attitude, problem-solving resolution, ability to quickly adapt to different branch teams and Member bases; Agility in modifying communication style to provide high communication effectiveness; Increases value of Membership with each interaction. Sales: Demonstrates strong sales skills with a proven ability to meet or exceed goals in prior roles. Active listener, adaptable thinker, and strong communicator who can uncover needs, present solutions, and close sales while maintaining consistency across locations. Uses strong product knowledge and sales skills to identify customer-specific needs, generate new sales, and retain existing business. Strives to become cross-functional across all seven fundamental skills and growth skills, building the ability to flex between service and sales responsibilities as branch needs require. Technical: Proficient with multiple computer systems and applications; ability to quickly adapt to varying system configurations or processes across branches. Strong knowledge of all AAA products, services, operations while demonstrating fiduciary accountability. Operational Excellence: Ensures process implementation and compliance with standard operating procedures in all assigned branches, ensures efficiencies on end to end flow to meet objectives; engage in daily activities to meet the larger purpose and goals. EDUCATION & EXPERIENCE / LICENSES & CERTIFICATION Minimum Qualifications High School Diploma/GED 2-4 years of work experience, with at least 1 year in a sales role. Sales experience is required. Backgrounds in insurance, retail, hospitality, service industries, or call centers are highly valued, to include work in sales, hospitality, insurance, retail, service industries or call centers. Drive for Results: Focuses on desired end results; takes steps necessary to meet deliverables in on time; Continues to move forward toward goal achievement Communicate Effectively: Clearly conveys information and ideas to individuals or groups in a manner that engages the audience and helps them understand and retain the message. Teamwork: Develop quality relationships with peers, leaders and internal partners. Must demonstrate adaptability, willingness to travel, and flexibility to cover shifts at multiple locations. Current & valid Driver's License required; bonding/fingerprinting and P&C licensing may be required depending on branch needs. Preferred Qualifications Demonstrated success working with defined sales standards and goals, consistently meeting or exceeding targets. Customer Service experience. NV P&C License. WORKING ENVIRONMENT / MINIMUM PHYSICAL REQUIREMENTS Works in a variety of branch office environments where standing, walking, or sitting at a desk, table, or computer workstation for extended periods of time may be required. Must be flexible with work shifts and able to travel between locations regularly, including Saturdays. Must be available to work in different branch locations, and work on Saturdays. This is primarily an office job. Physical requirements include standing, sitting, bending and lifting (up to 15 pounds). Approximately 98% of time is spent using a video display terminal. Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation for extended periods of time may be required. Approximately 50-80 percent of time spent on the job involves a personal computer. Works in an office environment where standing and walking or sitting at a desk, table or computer workstation for extended periods of time. Must be available to work in different branch locations, and work on Saturday's. May travel by car, plane or other form of transportation to attend business meetings. -

Job DescriptionDescription: Bloc Fitness stands by the motto BE FIT. LIVE WELL. We strive to spread our mission within our community and positively impact the overall health and well being of others by offering a state of the art fitness and wellness center. As a Member Associate at Bloc Fitness, you will be the first point of contact for members and guests, providing exceptional customer service while promoting a welcoming and engaging fitness environment. You will assist with membership inquiries, process transactions, and ensure members have a seamless experience. Responsibilities: Greet and assist members and guests with a friendly, professional attitude. Process membership sign-ups, renewals, and cancellations. Offer and lead tours to prospective members. Answer phone calls and respond to inquiries about memberships, programs, and amenities. Maintain an organized and clean front desk area. Assist with billing, payments, and basic account troubleshooting. Promote and sell fitness center services, including personal training. Support member retention efforts by engaging with members and addressing concerns. Enforce facility policies and ensure a safe and respectful environment. Assist with event coordination and member engagement initiatives. Perform light administrative and maintenance duties as needed. Benefits Overview: Eligible for 401k Plan with an Employer match and vesting schedule. Sick accrual according to Nebraska DOL mandates. Requirements: Qualifications: High school diploma or equivalent required. Previous customer service experience preferred. Strong communication and interpersonal skills. Ability to multitask and work in a fast-paced environment. Basic computer skills and familiarity with membership software a plus. Passion for health, wellness, and fitness. Ability to work flexible hours, including evenings, weekends, and holidays.

Why Work For Us? * Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position * 401k Matching - $1 for $1 company match up to 6% of eligible earnings per pay period * Benefits - Medical, Dental, Vision, wellness program and more! * Paid Holidays * Paid Time Off - Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities. * Collaborative Environment - AAA will value your contribution to providing exceptional service to our members * Free AAA Classic Membership * AAA Product Discounts * Tuition Reimbursement Program Additional Details: Competitive hourly base + commissions . SUMMARY The Member Experience Associate is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service, and meeting needs and expectations across multiple branch locations. In addition to delivering service, the Member Experience Associate are directly accountable for achieving individual sales targets. While their contributions support the overall branch success, they are measured as individual contributors. This position rotates between branches depending on business needs. Member Experience Associates must have strong customer service orientation, adaptability, and active listening skills to identify unmet Member needs in varied environments. They must quickly learn and adjust to multiple product lines, services, and systems in order to provide seamless service wherever assigned. * This is an on-site role, working full time at our Las Vegas Rainbow Branch.* ESSENTIAL FUNCTIONS * Performs fundamental customer interactions including Member Services and product sales; must be knowledgeable and proficient with AAA products and services and adhere to branch operations in accordance with standard operating procedures and compliance including, but not limited to: * Member Experience * Member Services * Concierge * DMV/MVD * Auto Travel * Insurance Services * Smart Home Security * Responsibilities may include all seven fundamental skills as well as growth skills, dependent on branch need. * Performs fundamental customer interactions including Member Services and product sales, with accountability for meeting individual sales goals. Must be knowledgeable and proficient with AAA products and services, and consistently apply consultative sales techniques to uncover needs, present solutions, and close opportunities. * Promotes AAA products and services to Members to achieve individual and branch goals, reinforcing the value of Membership regardless of location. * Understands and anticipates Member needs, identifies and recommends relevant solutions, and demonstrates flexibility in adapting solutions to each branch environment. KNOWLEDGE AND SKILLS * Customer Service: Professional and friendly attitude, problem-solving resolution, ability to quickly adapt to different branch teams and Member bases; Agility in modifying communication style to provide high communication effectiveness; Increases value of Membership with each interaction. * Sales: Demonstrates strong sales skills with a proven ability to meet or exceed goals in prior roles. Active listener, adaptable thinker, and strong communicator who can uncover needs, present solutions, and close sales while maintaining consistency across locations. * Uses strong product knowledge and sales skills to identify customer-specific needs, generate new sales, and retain existing business. * Strives to become cross-functional across all seven fundamental skills and growth skills, building the ability to flex between service and sales responsibilities as branch needs require. * Technical: Proficient with multiple computer systems and applications; ability to quickly adapt to varying system configurations or processes across branches. Strong knowledge of all AAA products, services, operations while demonstrating fiduciary accountability. * Operational Excellence: Ensures process implementation and compliance with standard operating procedures in all assigned branches, ensures efficiencies on end to end flow to meet objectives; engage in daily activities to meet the larger purpose and goals. EDUCATION & EXPERIENCE / LICENSES & CERTIFICATION * Minimum Qualifications * High School Diploma/GED * 2-4 years of work experience, with at least 1 year in a sales role. Sales experience is required. * Backgrounds in insurance, retail, hospitality, service industries, or call centers are highly valued, to include work in sales, hospitality, insurance, retail, service industries or call centers. * Drive for Results: Focuses on desired end results; takes steps necessary to meet deliverables in on time; Continues to move forward toward goal achievement * Communicate Effectively: Clearly conveys information and ideas to individuals or groups in a manner that engages the audience and helps them understand and retain the message. * Teamwork: Develop quality relationships with peers, leaders and internal partners. * Must demonstrate adaptability, willingness to travel, and flexibility to cover shifts at multiple locations. * Current & valid Driver's License required; bonding/fingerprinting and P&C licensing may be required depending on branch needs. * Preferred Qualifications * Demonstrated success working with defined sales standards and goals, consistently meeting or exceeding targets. * Customer Service experience. * Bilingual Spanish. * NV P&C License (Nevada Property & Casualty License). WORKING ENVIRONMENT / MINIMUM PHYSICAL REQUIREMENTS * Works in a variety of branch office environments where standing, walking, or sitting at a desk, table, or computer workstation for extended periods of time may be required. * Must be flexible with work shifts and able to travel between locations regularly, including Saturdays. * Must be available to work in different branch locations, and work on Saturdays. * This is primarily an office job. Physical requirements include standing, sitting, bending and lifting (up to 15 pounds). * Approximately 98% of time is spent using a video display terminal. Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation for extended periods of time may be required. * Approximately 50-80 percent of time spent on the job involves a personal computer. * Works in an office environment where standing and walking or sitting at a desk, table or computer workstation for extended periods of time. Must be available to work in different branch locations, and work on Saturday's. May travel by car, plane or other form of transportation to attend business meetings. *

As a Welcome Center Representative you would be responsible for: RSALMK.1820.683.20 When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. * Check in guests, Qualify Guest, NQ Guest, assigning tour times, modifying tour times, Rescheduling mini-vacation packages, cancelling mini-packages and creating mini-vacation packages. * Must reconcile tickets and bank inventory daily. * Thorough knowledge of local area and major attractions is a must. * Agents must perform confirmation calls for all pre-arrivals. * Verify all late arrivals checked-in their assigned hotel and confirm their assigned tour date and time. * Answer phones professionally and with-in 3 rings. * And other assignments as requested by management.

reports on-site. Summary: Understands, communicates, and works to achieve the values, vision, and mission of FFB, FFA, and First Foundation, Inc. Responsible for delivering superior client service and proactively selling bank products/services that meet prospect/client needs. Requires a thorough understanding of various client needs, and transactions, effective communication skills, and the ability to sell/cross-sell/refer all bank products and services. Responsible for risk management, establishing new relationships, opening new accounts, and providing financial transactions in a professional, efficient, friendly, and accurate manner. Duties and Responsibilities: Support the achievement of branch sales goals and objectives (i.e., deposits, loans, referrals, etc.) Generate new business to assist in meeting established production and profitability goals of the branch Needs-Based Selling: Proactively promote, cross-sell, and refer products and services as appropriate to meet our clients' financial needs Prepare and compile new account applications and required information to open new accounts for both business and consumer prospects/clients Refer client opportunities to internal and external sales partners to meet client financial needs Provide ongoing relationship servicing with existing clients Exceed client expectations in terms of accuracy, efficiency, courtesy, and professionalism Respond to clients' inquiries and requests regarding accounts Work closely with the branch manager in the proactive sales efforts of the branch. i.e., telemarketing, outside prospect client appointments, appointment follow-up, etc. Process routine to the complex client transaction. i.e., deposits, transfers, wires, check cashing, etc. Notary Commission - serve as one of the branch team Notaries Regular and consistent attendance required Perform other duties as assigned Salary Range: The salary range budgeted for this position represents the Company's good faith minimum and maximum range for this role at the time of posting. The compensation offered to a candidate may vary depending on several factors, including a candidate's qualifications, skills, competencies, experience, and location. Geographic Location: Las Vegas, NV: $42,200 - $57,400 (Annually) Applicants must have current work authorization when accepting a First Foundation Inc. position. Currently, we cannot sponsor or take over the sponsorship of an Employment Visa. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Education and/or Experience: High school diploma or equivalent required; Associate/Bachelor's Degree preferred A minimum of 1 to 2 years of financial service industry experience is required Skills: Excellent command of the English language, both written and verbal, and the ability to effectively communicate with all levels within the organization and out in the community Working knowledge and understanding of all bank products and services required General Mathematics and Accounting Must be able to assess any given situation, make decisions, and bring to a successful resolution Must be experienced in the effective use of one or more core banking deposit and new account software Must have satisfactory working knowledge and proficiency with Word, Excel, Outlook, PowerPoint, etc. Approximate Time Allocation: 25% = Risk Management, Operations, Compliance, Training, Meetings, etc. 75% = Sales/Client Service, Lobby Management Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to sit for long periods; use hands to operate controls on a computer; reach with hands and arms for phone and computer work; to communicate on the phone for extended periods. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. This job description is subject to change at any time. First Foundation is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with a disability, sexual orientation, gender identity, or any other characteristic protected by law.

Job DescriptionSalary: 18.16 A person in this position is responsible for providing a variety of functions for members in person, via phone, email, and through the mail, including processing deposits, withdrawals, loan payments, cashiers' checks, cash advance, debit cards, etc. Maintains accurate records for daily transaction. Actively cross-sells Credit Union services when appropriate. Performs specified additional duties as assigned. Complies with all state and federal regulations as well as company policies. ESSENTIAL FUNCTIONS AND BASIC DUTIES Assumes responsibility for the efficient, effective, and accurate performance of teller functions. a. Assists members with various account transactions in person, over the phone, by email, etc. b. Performs cash functions, including receiving share deposits, withdrawals, check cashing, and loan payments while preparing a proper receipt for each transaction. Processes internal and external transfers. c. Processes cash advances, cashiers' checks, domestic and international wires, redeems government bonds and similar transactions. d. Assists members with all debit card related issues. Forwards escalated debit card issues to debit card specialist. Regularly service the ATM machine and cash recyclers/dispensers and forwards continuing mechanical errors to MSA Supervisor. e. Verifies transactions for accuracy. Monitors deposit amounts and examines documents for endorsement and negotiability. Detects and resolves discrepancies promptly. f. Appropriately reports situations of potential fraud, abuse, etc. timely and within limits of authority. g. Balances daily transactions and verifies cash and check totals. Investigates and resolves out-of-balance conditions. h. Appropriately maintains and adheres to contact manager notes and warnings in the core system. Assumes responsibility for the effective and professional performance of member service functions. a. Presents and explains credit union services and products to members and assists in meeting their financial needs. Closes accounts by member request. Provides member access to safe deposit boxes. Orders checks for members' accounts. Completes payroll deduction and authorization forms. b. Answers questions and solves problems for members by listening to problems, collecting data, securing answers, and reporting results to the inquiring party. Resolves member bookkeeping and checking account problems. Processes stop payment requests. c. Receives and directs members and telephone calls appropriately. Responds to inquiries and questions if possible or directs them as necessary. Records and relays messages in a timely fashion. d. Performs accurate file maintenance and account changes as needed. Receives and processes changes of name, addresses, and such other account information as needed. Open various sub accounts after appropriate training. e. Identifies areas to actively cross-sells credit union products and services after appropriate training. Ensures that all members are informed of credit union services and policies including eligibility for membership, types of available accounts, interest and dividend rates, payroll deduction options, and other related services and information. f. Maintains and upholds privacy of member account information. Maintains and upholds the credit unions excellent member service requirements and reputation. a. Displays a professional and groomed appearance as outlined in the dress code policy. b. Greets members cordially and professionally in person, via email, and over the phone. c. Performs member transactions and problem resolution promptly and effectively. d. Returns member and co-worker messages, phone calls, emails, etc. within the same business day when appropriate. e. After appropriate training, understands the credit union movement. Demonstrates appropriate working relationships with team members and management staff. a. Keeps supervisors informed of area activities; reports suspicious or concerning activity as required. b. Works collectively with the team to accomplish credit union initiatives. c. Encouraged to participate in fundraising and team building actives as time allows. d. Resolves minor conflict professionally and promptly. e. Refers members to other departments as prescribed ensuring adequate communication between departments. Assumes responsibility for related duties as required or assigned. a. Ensures that work area is clean, secure, and well maintained. b. Performs clerical and other related duties as required. c. Attends and participates in staff meetings and training as required. e. Assists area personnel as well as other department personnel when necessary and appropriate. PERFORMANCE MEASUREMENTS Demonstrates appropriate business relations with members. Ensures that member inquiries are courteously and promptly resolved. Completes member transactions correctly and ethically. 2. Demonstrates proper working relationships with co-workers, area personnel and management. Consistently provides assistance to staff as needed. 3. Completes and updates all transactions, required records, and drawer balancing ethically, timely, and with minimal error. 4. Upholds the Credit Unions professional reputation through appearance, work ethic, and excellent member service. 5. Must receive a minimum score of (3) within each competency of the performance review to qualify for tier advancement. QUALIFICATIONS: Education/Certification: High school diploma or equivalent required. Required Knowledge: Basic knowledge of cash handling and customer service highly desired. Experience Required: Six (6) months prior cash handling and customer service experience highly desired. Prior Teller experience helpful. Skills/Abilities: Must be able to communicate effectively and professionally utilizing all forms of business communications. Must maintain a clean and professional appearance. Must understand basic operation of computer and other office equipment. Demonstrates a willingness to learn. Possesses the ability to be approachable and cordial to members and co-workers. PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION Talking: Must possess the ability to communicate in English. Must be able to read and comprehend business communications. Must possess the ability to communicate effectively utilizing all standard forms of business communication. Average Hearing: Able to hear average or normal conversations and receive ordinary information. Finger Dexterity: Using primarily just the fingers to make small movements such as typing, picking up small objects, counting cash, or pinching fingers together. Repetitive Motion: Movements frequently and regularly required using the wrists, hands, and/or fingers. Average Visual Abilities: Average, ordinary, visual acuity necessary to prepare or inspect documents or products or operate standard office equipment. Physical Strength: Must be able to sit or stand for long periods of time. Must be able to lift at least ten (10) pounds individually, or twenty (20) pounds using a team lift. WORKING CONDITIONS None: Typical office environment. MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION Reasoning Ability: Must be able to exercise independent judgement while carrying out basic instruction. Must be able to effectively resolve minor to moderate member related issues without supervision after appropriate training. Mathematical Ability: Ability to perform basic math skills and use decimals to compute ratios and percentages. Also has the ability to count cash and balance a cash drawer correctly after appropriate training. Language Ability: Employees are expected to communicate effectively and professionally with members and staff. English will be used when communicating with members, co-workers and other business affiliates who speak only English. Members who express a preference for another language are an exception to this rule. All task directions and work directives will be provided in English. Employees engaged in team-related work efforts or project teams will be expected to communicate in English. FHCU remains committed to its diversity efforts, which include the use of languages in the workplace other than English. When specific business and operational requirements necessitate the use of English, all employees are expected to comply.

Job Description Financial Aid Representative Euphoria Institute of Beauty Arts and Sciences, Las Vegas, NV Full-Time The Financial Aid Representative is responsible for assisting students throughout the financial aid process, ensuring the accurate updating of student files, and managing associated records. Essential Duties: Meet with new and prospective students to provide educational cost estimates and discuss payment methods and options. Follow up with new and prospective students to ensure all necessary paperwork is completed. Assist parents and/or students with FAFSA filing paperwork to determine financial aid eligibility. Determine student eligibility for Federal Student Aid (FSA) funds based on the Institutional Student Information Report (ISIR), resolve any issues, and complete all necessary paperwork. Complete all established financial aid processes (e.g., verification, award letters, loan originations) to ensure the accurate and timely payment of Federal Student Aid funds. Manage the yearly refinancing process with students to ensure the timely receipt of second-year funding. Establish student work-study eligibility and collaborate with the HR liaison to complete new hire paperwork. Meet with students prior to graduation for exit counseling and review student loan repayment information. Develop and maintain a current working knowledge of all applicable financial aid regulations. Demonstrate effective teamwork with all members of the enrollment team to meet student needs, assisting students as necessary. Secondary Duties: Present at new student orientations and attend Financial Aid Lead/Manager meetings when needed. Other duties as assigned. Working Hours: The schedule may vary between the hours of 8:00 AM - 7:30 PM (Monday-Thursday) and 8:00 AM - 5:00 PM (Friday) to meet departmental and student needs. The employee will be scheduled for 40 hours weekly. Minimum Qualifications: Education: Associate's degree in Finance, Accounting, Business Administration, or a related field. Two (2) years of additional experience may be substituted in lieu of a formal degree. Experience: 1+ year(s) of experience in Finance, Accounting, Education, Customer Service, or a related field. License(s)/Certification(s): Must be able to obtain and maintain access to secure government systems.

Job DescriptionBenefits: Bonus based on performance Company parties Competitive salary Free food & snacks Opportunity for advancement Paid time off Training & development Tuition assistance ROLE DESCRIPTION: As a Financial Services Representative, you will have the opportunity to work in our agency and build on a winning culture, make a lot of money while having a lot of fun, traveling and celebrating wins with coworkers. We are a very high performing office in a competitive city so if you are a goal driven, want to thrive and want more out of life. This is the place for you. If you expect to be a 9-5 and only do what you are asked for, this IS NOT the place for you. You will have opportunities to grow within the organization and even have your own office in the future. IF YOU CAN BE ON TIME, TAKE CARE OF OUR CUSTOMERS AND LOOK PROFESSIONAL WHILE BEING COACHED AND GROW. THIS IS THE PLACE FOR YOU, IF NOT, IT IS NOT. RESPONSIBILITIES: Use a customer-focused, needs-based review process to educate customers about insurance options. Maintain and grow the culture in the office. Work with the agent to establish and meet marketing goals. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. QUALIFICATIONS: Must be able to obtain relevant financial service licenses (Not required to already be licensed) Must be willing to learn, grow, be coached and want more (No settling mindset) Proficiency in Microsoft Office applications. Excellent analytical, organizational, and problem-solving skills. Effective communication skills. Exceptional customer service skills. Successful track record of meeting sales goals/quotas preferred BENEFITS: Salary plus unlimited commission/bonus Annual & Quarter Office Trips. Great Culture of Winners within TOP AGENCY IN TOWN. Continuous Training Competitive Environment Paid time off (vacation and personal/sick days) Growth potential/Opportunity for advancement within my office and even to own YOUR OWN AGENCY!!!

As the nation's third largest cable and broadband company, Cox has about 6 million total customers. Cox is also the nation's third-largest cable television provider. Cox offers a variety of advanced digital video, high-speed Internet and telephone services over our own IP network. Business customers of all sizes are provided with our high speed Internet, phone and long distance services, as well as data and video transport services. Cox Media offers local and national cable advertising in both traditional and new media formats, along with promotional opportunities and production services. Job Description Apply to: ************************************************** then apply to Job Number: 142434 At Cox, we connect people to the things they love. Now we'd like to connect with you. Cox Communications is looking for sharp talent to join our team and be the voice of our brand. Unleash your potential with Cox Communications as a Customer Retention Representative, where you'll be enhancing the lives of our customers and your career. The Cox Communications Difference Cox Communications is more than just a place to work. We strive to create an environment that nurtures personal development and the opportunity to build on your talents. Our employees are our most important resource. To demonstrate the value we place in our employees, Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment. We are committed to having a diverse workforce that reflects the communities we serve. We embrace and foster an environment that builds on the unique talents that come from a variety of people and perspectives. Keep reading to learn more about the role and to apply to join the Cox Communications team today! As a Customer Retention Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative of the Cox brand. Primary Responsibilities and Essential Functions • Receive inbound retention calls from current customers, for sales and revenue generation, in a high-intensity call center environment. • Utilize proactive persuasive/retention skills to turn requests for disconnection or downgrade into sales and save opportunities by identifying customer needs. • Achieve monthly key performance metrics, call and order entry productivity standards, and call quality performance through utilization of persuasive skills, defined call flow structure, and adherence to provided schedule. • Educate customers on active product features, service offerings, billing, charges, and product value. • Understand and promote current marketing campaigns in order to sell to or save customers accurately and effectively. • Increase revenue through up-selling and cross-selling video, HSI, wireless, and telephony services to existing customers. • Research and review competitive pricing and service offerings in order to provide competitive price and product comparisons based on customer needs. • Responsible for utilizing multiple customer databases to access, change or input account information for customers. • Provide outstanding customer service, troubleshoot and resolve service and minor technical problems for customers by asking appropriate questions. • Creatively negotiate pricing and bundling by making offers of credits and/or discounts according to Company guidelines. • Complete installation, disconnect, transfer and seasonal downgrade orders and update customer accounts utilizing customer record database. • Other duties as assigned. Qualifications Minimum • HS diploma, GED, or relevant work experience. • Effective communication skills. Excellent computer skills. • Demonstrated ability to multi-task. • Excellent interpersonal skills to work effectively with teams throughout organization. • Excellent ability to pursuade others through indirect influence. • Demonstrated ability to seek out and seize opportunities and take initiative with little or no direction. • Demonstrated ability to establish collaborative customer relationships in a fast-paced environment. • Demonstrated capacity to thrive in a high-change, often ambiguous business environment. Preferred • Experience in telecommunications industry. • 1 or more years in a sales quota or retention environment. • 2 or more years of experience in related field (i.e. Retail, Training, Indirect Sales, etc.) Additional Information Your Career At Cox From the valued customers we connect through our innovative communications services, to the employees we unite through exciting career opportunities, Cox is all about bringing people together and enhancing their lives. Cox is known for its pioneering efforts in cable, telephone and commercial services, industry-leading customer care, and its outstanding workplaces. We are always looking for talented professionals to join our team! Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment. Cox is an equal employment opportunity employer, disabled/protected/veteran and a wholly owned subsidiary of Cox Enterprises. Statement to ALL Third Party Agencies and Similar Organizations: Cox Communications accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox Communications employees, or send to any Cox Communications facility. Cox Communications is not responsible for any fees or charges associated with unsolicited resumes.

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. *** While this is a remote position, candidates must live within commuting distance and be willing to meet in person in the Las Vegas area up to 4-6 times per year*** Responsible for answering incoming telephone inquiries regarding retirement plans from participants, employers, and third-party plan specialists. What you will do Work in collaboration with a team of associates and launch your financial services career in our call center! New to the industry? No problem. Develop a solid foundation through our paid associate training program and receive continuous coaching for your role and career trajectory. Partner with our team and clients to: Provide excellent service within our call center for our customers' retirement savings accounts Educate and empower our customers without having to make cold calls or sales Communicate critical plan updates and changes Process contribution changes, loans, and withdrawals Process general account changes upon direction from the customer What you will bring Availability to work a 40-hour work week, outside of traditional business hours, Monday through Friday with an occasional Saturday Associate degree or higher AND at least one year of customer service experience (including but not limited to food service, retail, hospitality, teaching, military, or banking) OR two or more years of customer service experience What will set you apart Fluency in both English and Spanish Financial Services or call center experience A passion for providing quality customer service Desire to engage with customers over the phone Capability to adapt communication style while servicing our diverse customer base Attention to detail and ability to learn and apply financial industry policies, processes, and procedures #PJPS ***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.*** What we offer you We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance. Medical, dental, vision and life insurance Retirement savings - 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup Tuition reimbursement up to $5,250/year Business-casual environment that includes the option to wear jeans Generous paid time off upon hire - including a paid time off program plus ten paid company holidays and three floating holidays each calendar year Paid volunteer time - 16 hours per calendar year Leave of absence programs - including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA) Business Resource Groups (BRGs) - BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all. Base Salary Range $38,900.00 - $53,450.00 The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Equal opportunity employer • Drug-free workplace We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. ***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.*** Job Posting End Date at 12:01 am on: 12-06-2025 Want the latest money news and views shaping how we live, work and play? Sign up for Empower's free newsletter and check out The Currency.

reports on-site. Summary: Understands, communicates, and works to achieve the values, vision, and mission of FFB, FFA, and First Foundation, Inc. Responsible for delivering superior client service and proactively selling bank products/services that meet prospect/client needs. Requires a thorough understanding of various client needs, and transactions, effective communication skills, and the ability to sell/cross-sell/refer all bank products and services. Responsible for risk management, establishing new relationships, opening new accounts, and providing financial transactions in a professional, efficient, friendly, and accurate manner. Duties and Responsibilities: * Support the achievement of branch sales goals and objectives (i.e., deposits, loans, referrals, etc.) * Generate new business to assist in meeting established production and profitability goals of the branch * Needs-Based Selling: Proactively promote, cross-sell, and refer products and services as appropriate to meet our clients' financial needs * Prepare and compile new account applications and required information to open new accounts for both business and consumer prospects/clients * Refer client opportunities to internal and external sales partners to meet client financial needs * Provide ongoing relationship servicing with existing clients * Exceed client expectations in terms of accuracy, efficiency, courtesy, and professionalism * Respond to clients' inquiries and requests regarding accounts * Work closely with the branch manager in the proactive sales efforts of the branch. i.e., telemarketing, outside prospect client appointments, appointment follow-up, etc. * Process routine to the complex client transaction. i.e., deposits, transfers, wires, check cashing, etc. * Notary Commission - serve as one of the branch team Notaries * Regular and consistent attendance required * Perform other duties as assigned Salary Range: The salary range budgeted for this position represents the Company's good faith minimum and maximum range for this role at the time of posting. The compensation offered to a candidate may vary depending on several factors, including a candidate's qualifications, skills, competencies, experience, and location. Geographic Location: * Las Vegas, NV: $42,200 - $57,400 (Annually) Applicants must have current work authorization when accepting a First Foundation Inc. position. Currently, we cannot sponsor or take over the sponsorship of an Employment Visa. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Education and/or Experience: * High school diploma or equivalent required; Associate/Bachelor's Degree preferred * A minimum of 1 to 2 years of financial service industry experience is required Skills: * Excellent command of the English language, both written and verbal, and the ability to effectively communicate with all levels within the organization and out in the community * Working knowledge and understanding of all bank products and services required * General Mathematics and Accounting * Must be able to assess any given situation, make decisions, and bring to a successful resolution * Must be experienced in the effective use of one or more core banking deposit and new account software * Must have satisfactory working knowledge and proficiency with Word, Excel, Outlook, PowerPoint, etc. Approximate Time Allocation: 25% = Risk Management, Operations, Compliance, Training, Meetings, etc. 75% = Sales/Client Service, Lobby Management Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to sit for long periods; use hands to operate controls on a computer; reach with hands and arms for phone and computer work; to communicate on the phone for extended periods. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. This job description is subject to change at any time. First Foundation is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with a disability, sexual orientation, gender identity, or any other characteristic protected by law.