Member service representative jobs in Nevada - 973 jobs
Customer Service Specialist
Airgas 4.1
Member service representative job in Henderson, NV
Airgas is Hiring for a Customer Service Specialist in Henderson, NV!
At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.
Accept inbound calls and provide courteous assistance to the customers' needs regardless of account assignment.
Handle any open territories assigned in a proactive manner. This includes proper follow up.
Provide assistance to sales people who are out of the office either on scheduled or unscheduled time off.
Handle all customer requests and keep the respective Sales Managers informed of customer matters that need further attention.
Assist in the preparation of quotes, faxes, etc. as assigned by management.
Ensure all orders are entered by the end of each day.
Run various reports for sales and sales management as requested.
Have a good understanding of SAP.
Sit with each account manager and train on their top tier base and any special needs for all customers. Maintain a territory binder with notes, etc. and update on a regular basis.
1Training - Maintain product knowledge, sales skills and procedure training by attending all training that pertains to position assigned by management. This includes all vendor training.
Provide back up assistance to the front desk for answering phones and greeting visitors.
Special projects - as assigned by management.
Required Qualifications And Competencies
High School Diploma or GED equivalent required
Working experience with direct customer contact / customer service preferred
Any combination of experience, education, or training that would provide the level of knowledge, skill and ability required
Ability to display competence in Microsoft Word, Excel & Outlook
Knowledge of SAP environment.
Show high competency of communication and organizational skills
PHYSICAL DEMANDS
Continuous sitting while using the computer terminal and/or telephone; constant use of sight while reviewing documents; constant use of speech/hearing abilities for communication. Ability to occasionally lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
$26k-32k yearly est. 3d ago
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Life Science Service Specialist
Shimadzu Scientific Instruments 4.2
Member service representative job in Las Vegas, NV
DescriptionLife Science Service Specialist Location: Los Angeles, CA Salary: $109,000 to $111,000 per year Who are we?
Established in 1975, Shimadzu Scientific Instruments is one of the largest suppliers of analytical instrumentation, physical testing, and environmental monitoring systems in the world. Ground-breaking scientific research, manufacturing ideas and results continue to propel Shimazu's outstanding reputation and "Excellence in Science." People dedicated to our mission have the largest impact on Shimadzu's continued growth and success. Would YOU like to join a diverse team of professionals working together with researchers, scientists and manufacturers to help better lives worldwide?
What can Shimadzu offer YOU?
Our Culture - A work environment that values diversity, inclusion & belonging
Competitive Compensation - Day 1 Benefits & Competitive Salary
Retirement Benefits - Matching 401K & Profit-Sharing Program
Professional Growth - Clear pathways for Career, Leadership and Personal Development
Health Benefits - Flexible Spending/Health Savings Accounts
Work-Life Balance - Generous & Front-Loaded Paid Time Off Plan
Education - Tuition Assistance Program for both graduate and undergraduate levels
Insurance Perks - Pet Insurance, optional Identity theft, legal pre-paid and critical care buy-up insurance benefits, generous company paid life insurance & short-term disability programs
Work Flexibility - Business casual Dress Attire & casual (jeans) Friday!
Employee Engagement - Employee Resource Groups to network, build a sense of community and enhance one's career and personal development
Shimadzu Scientific Instruments is seeking an Life Science Service Specialist to support the installation, maintenance, and repair of our specialized biotech instruments, including MALDI systems, PPSQ, LABNIRS, and related platforms. This is a hands-on, customer-facing role that plays a critical part in helping researchers and scientists perform mission-critical work in labs across the region.
JOB FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO:
Install, troubleshoot, and maintain biotech instrumentation across customer sites
Provide technical training to end users and junior field service engineers
Accurately document system builds, service visits, and part usage
Develop preventive maintenance procedures and contribute technical feedback
Manage and maintain regional parts inventory
Provide timely phone/email-based technical support as needed
Travel by air and car to perform on-site service; overnight travel required
Ensure safety compliance and proper use of PPE per company and client protocols
EDUCATION AND QUALIFICATIONS:
Associate degree in Electrical Engineering or related tech field required
Bachelor's degree in Life Sciences preferred
3+ years of field or in-house instrumentation service experience required
Mechanical, electrical, and customer-facing troubleshooting skills essential
Proficiency in technical documentation and remote support protocols
Must be self-driven and comfortable working independently or with cross-functional teams
At Shimadzu Scientific Instruments, we believe in providing structured career paths that recognize and reward talent. If your expertise surpasses the level specified in the listed position, we offer the flexibility to upgrade positions to better suit your qualifications accompanied by a salary adjustment.
Compensation & Benefits:
This full-time, non-exempt position comes with a comprehensive benefits package. In your first year, you will receive 10 paid vacation days, 8 paid personal days, 8 paid scheduled holidays and 3 paid floating holidays (Residents of California and Puerto Rico will receive state-mandated sick leave instead of personal days). After one year of employment, you will also be eligible for a generous short-term disability program with the company covering 100% of monthly premiums.
The starting salary range for this role is $109,000 to $111,000 annually, paid semi-monthly. As a non-exempt position, you will be eligible for overtime and double time pay, as outlined in our employee handbook. Additional variable compensation may include a discretionary year-end bonus based on overall company performance.
This position includes a company car with a fuel card (with a $55 per pay deduction for personal use), company laptop, and a company-paid cell phone, which remains company property but can be used for personal purposes.
For more details on benefits, please visit **************************
Shimadzu is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Shimadzu via email, the Internet or in any form and/or method without a valid written search agreement in place for this position (and agency was requested to work the requisition) will be deemed the sole property of Shimadzu. No fee will be paid in the event the candidate is hired by Shimadzu as a result of the referral or through other means.
EEO Statement:
Shimadzu Scientific Instruments (SSI) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, please click here.
Qualifications
BehaviorsFunctional Expert - Considered a thought leader on a subject
Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well
Innovative - Consistently introduces new ideas and demonstrates original thinking
Team Player - Works well as a member of a group
Thought Provoking - Capable of making others think deeply on a subject
EducationBachelors of Chemistry (preferred)
Associates of Electrical Engineering (required)
Skills
Instrument Repair (required)
Instrument- MALDI (required)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
$109k-111k yearly 2d ago
Member Service Representative (Full-Time) - NAS Fallon
Navy Federal Credit Union 4.7
Member service representative job in Fallon, NV
To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role.
This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.
Responsibilities
Provide basic counseling on available products and services to meet member needs
Assist members with opening and maintaining deposit accounts, loans, and other financial products
Research and resolve basic account discrepancies and service requests
Identify opportunities to cross-service products and enhance member relationships through education
Understand and comply with all relevant federal and institutional regulations related to financial products and services
Support team members by sharing knowledge and best practices as experience grows
Ensure cash and other negotiable instruments are handled properly and securely
Process routine transactions, including deposits, withdrawals, loan payments, and check cashing
Perform other duties as assigned
Qualifications
Experience in building effective relationships through rapport, trust, diplomacy, and tact
Effective research, analytical, and problem-solving skills
Experience working independently and in a team environment
Experience maintaining composure in a high-production and changing environment
Experience navigating multiple systems efficiently and adapt to evolving technologies
Effective skill exercising sound judgment and make informed decisions
Ability to embrace and support change initiatives in a dynamic and continuously evolving environment
Effective verbal and written communication skills to engage with members and colleagues
Desired Qualifications:
Working knowledge of deposit and loan products, services, and operational procedures
Experience in customer service, preferably in banking or a financial institution
Hours: Available Monday - Saturday, hours based on business needs.
Location: 4755 Pasture Rd Bldg 389, Fallon, Nevada 89496
Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.
*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at .
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.*
Fortune
100 Best Companies to Work For 2025* Yello and WayUp Top 100 Internship Programs* Computerworld Best Places to Work in IT* Newsweek Most Loved Workplaces* 2025 PEOPLE Companies That Care* Newsweek Most Trustworthy Companies in America* Military Times 2025 Best for Vets Employers* Best Companies for Latinos to Work for 2024* Forbes 2025 America's Best Large Employers* Forbes 2025 America's Best Employers for New Grads* Forbes 2025 America's Best Employers for Tech Workers* 2025 RippleMatch Campus Forward Award Winner for Overall Excellence* Military.com Top Military Spouse Employers 2025* 2025 Handshake Early Talent AwardFrom
Fortune
. 2025
Fortune
Media IP Limited. All rights reserved. Used under license.
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and
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Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
$29k-35k yearly est. 2d ago
Financial Services Representative
One Nevada Credit Union 4.2
Member service representative job in Reno, NV
One Nevada Credit Union has an EXCELLENT career opportunity for a Financial ServicesRepresentative at our Damonte Ranch Parkway Branch in Reno, Nevada!! The Financial ServicesRepresentative II performs all loan interviewing and processing, new accounts, paying/receiving member transactions, greets and directs members, and cross-sells Credit Union products and services. ESSENTIAL JOB FUNCTIONS DUTIES AND RESPONSIBILITIES
Financial Services 60%
Receives, reviews, and completes documentation for all new products and services as well as existing accounts;
Conducts all paying/receiving transactions, data entry, and records all pertinent information accurately and thoroughly;
Follows internal control procedures for production of debit/ATM cards;
Promotes and achieves quality sales to attain Credit Union goals and objectives;
Receives and responds to member inquiries, research requests, and member issues in a timely manner;
Follows Internal Control procedures to accurately process fraud claims; provide members direction for processing fraud claims.
Completes transactions data entry/changes and documentation in an accurate and timely manner;
Interviews members to determine their financial services needs;
Protects the Credit Union from potential loss via interview process and document review.
Authorizes fee refunds within approved limits;
Controls, maintains, and secures all cash and consignments as assigned within established limits;
Balances daily transactions in an accurate and precise manner;
Completes data entry, performs transactions, opens and closes IRA accounts and certificates;
Assists with opening and closing procedures at assigned branch;
Trains new Financial ServicesRepresentatives in all financial services transactions and procedures;
Approves and establishes Credit Union membership for qualified applicants; and
Provides problem resolution and troubleshooting for members with minor technical issues on mobile applications and online;
Reviews VISA debit and network applications to provide members with problem resolution;
Makes out-going calls to members regarding marketing campaigns;
Participates in business development efforts for select groups as well as participate in community relation events when required;
Promotes all ancillary products such as Investments and mortgages to members through the use of quality referrals.
Answers general questions concerning online systems, personal computers and phone applications as needed.
Practices and maintains high awareness of member confidentiality and all security, safety and internal control procedures.
Completes annual training requirements and stays current with all assigned online classes;
Completes debit card, withdrawal limit increases and wire transfers within established limits.
Loans 40%
Receives, reviews, enters, generates, and processes loan applications for consumer loans;
Communicates loan decisions to members in a timely manner;
Approves share and certificate loans, within established limits;
Completes loan documentation, including inspection of collateral;
Reviews documents with applicant and disburses loan;
Provides quality control for loans;
Sells insurance products such as; debt cancellation, mechanical breakdown and Gap coverage;
Performs other duties as assigned.
QUALIFICATIONS Knowledge, Skills, and Abilities
Thorough knowledge of all products and services offered by the Credit Union;
Working knowledge of loan and memberservice policies and procedures;
Working knowledge of loan interviewing skills and techniques;
Thorough knowledge of cash handling procedures and techniques;
Skill in the operation of a calculator, fax machine, and various office equipment;
Skill in the operations of a personal computer to include Internet/ Intranet, operating system, word processing, spreadsheet, presentation, calendar, and scheduling software programs;
Ability to quickly learn new online systems and procedures as implemented;
Ability to prioritize work flow and handle multiple tasks;
Ability to effectively cross-sell Credit Union products and services;
Ability to make sound decisions regarding exceptions to member accounts;
Ability to establish and maintain effective working relationships with co-workers and members;
Ability to effectively communicate verbally;
Ability to prioritize tasks and multi-task.
Ability to train other employees;
Ability to maintain regularly scheduled attendance;
Must be able to relate appropriately to other people beyond giving and receiving instructions: (a) can get along with co-workers or peers without exhibiting behavioral extremes; (b) perform work activities requiring negotiating, instruction, and communicating with others; and (c) respond appropriately to constructive feedback from a supervisor.
EDUCATION AND EXPERIENCE
A high school diploma or GED equivalent, plus one year experience with a financial institution or high volume cash handling business. Must successfully complete Financial Services and Success training within six months of position acceptance.
$30k-36k yearly est. 5d ago
Cox Communications Now Hiring Customer Retention Representative (142434)
Cox Enterprises 4.4
Member service representative job in Las Vegas, NV
As the nation's third largest cable and broadband company, Cox has about 6 million total customers. Cox is also the nation's third-largest cable television provider. Cox offers a variety of advanced digital video, high-speed Internet and telephone services over our own IP network. Business customers of all sizes are provided with our high speed Internet, phone and long distance services, as well as data and video transport services.
Cox Media offers local and national cable advertising in both traditional and new media formats, along with promotional opportunities and production services.
Job Description
Apply to: **************************************************
then apply to Job Number: 142434
At Cox, we connect people to the things they love. Now we'd like to connect with you. Cox Communications is looking for sharp talent to join our team and be the voice of our brand.
Unleash your potential with Cox Communications as a Customer Retention Representative, where you'll be enhancing the lives of our customers and your career.
The Cox Communications Difference
Cox Communications is more than just a place to work. We strive to create an environment that nurtures personal development and the opportunity to build on your talents.
Our employees are our most important resource. To demonstrate the value we place in our employees, Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment.
We are committed to having a diverse workforce that reflects the communities we serve. We embrace and foster an environment that builds on the unique talents that come from a variety of people and perspectives.
Keep reading to learn more about the role and to apply to join the Cox Communications team today!
As a Customer Retention Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative of the Cox brand.
Primary Responsibilities and Essential Functions
• Receive inbound retention calls from current customers, for sales and revenue generation, in a high-intensity call center environment.
• Utilize proactive persuasive/retention skills to turn requests for disconnection or downgrade into sales and save opportunities by identifying customer needs.
• Achieve monthly key performance metrics, call and order entry productivity standards, and call quality performance through utilization of persuasive skills, defined call flow structure, and adherence to provided schedule.
• Educate customers on active product features, service offerings, billing, charges, and product value.
• Understand and promote current marketing campaigns in order to sell to or save customers accurately and effectively.
• Increase revenue through up-selling and cross-selling video, HSI, wireless, and telephony services to existing customers.
• Research and review competitive pricing and service offerings in order to provide competitive price and product comparisons based on customer needs.
• Responsible for utilizing multiple customer databases to access, change or input account information for customers.
• Provide outstanding customer service, troubleshoot and resolve service and minor technical problems for customers by asking appropriate questions.
• Creatively negotiate pricing and bundling by making offers of credits and/or discounts according to Company guidelines.
• Complete installation, disconnect, transfer and seasonal downgrade orders and update customer accounts utilizing customer record database.
• Other duties as assigned.
Qualifications
Minimum
• HS diploma, GED, or relevant work experience.
• Effective communication skills.
Excellent computer skills.
• Demonstrated ability to multi-task.
• Excellent interpersonal skills to work effectively with teams throughout organization.
• Excellent ability to pursuade others through indirect influence.
• Demonstrated ability to seek out and seize opportunities and take initiative with little or no direction.
• Demonstrated ability to establish collaborative customer relationships in a fast-paced environment.
• Demonstrated capacity to thrive in a high-change, often ambiguous business environment.
Preferred
• Experience in telecommunications industry.
• 1 or more years in a sales quota or retention environment.
• 2 or more years of experience in related field (i.e. Retail, Training, Indirect Sales, etc.)
Additional Information
Your Career At Cox
From the valued customers we connect through our innovative communications services, to the employees we unite through exciting career opportunities, Cox is all about bringing people together and enhancing their lives.
Cox is known for its pioneering efforts in cable, telephone and commercial services, industry-leading customer care, and its outstanding workplaces. We are always looking for talented professionals to join our team! Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment.
Cox is an equal employment opportunity employer, disabled/protected/veteran and a wholly owned subsidiary of Cox Enterprises.
Statement to ALL Third Party Agencies and Similar Organizations: Cox Communications accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox Communications employees, or send to any Cox Communications facility. Cox Communications is not responsible for any fees or charges associated with unsolicited resumes.
$64k-78k yearly est. 1d ago
Specialist I Resort Services - On Call
Palms 4.4
Member service representative job in Las Vegas, NV
Under the direction of the Resort Services Leadership team, the Specialist I Resort Services is responsible for assisting both transient and casino guests with their room reservation needs in addition to facilitating in-house service requests. As the “voice” of the Hotel, the Resort Services Specialist I provides Best in Class guest service by accurately and efficiently processing room reservations and other service requests in order to maximize guest experience.
Core Responsibilities:
Provides guests with the highest level of customer service during all interactions. Answers phone calls and processes hotel and casino reservations in a courteous and gracious manner using approved scripting. Can knowledgably describe each room's physical elements and offer the guest a choice of room type that satisfies their needs. Addresses guest concerns and provides exemplary solutions. Efficiently facilitates in-house guest requests to ensure the highest level of guest satisfaction while aiming to exceed guest expectations.
Accurately inputs and organizes hotel and casino reservation information, internet, travel agency requests and internal department communications with appropriate follow-up.
Maintains accurate notes of special requests and ensures guest requests are accurately entered into the Lodging Management System.
Partners with Hotel Front Desk Team to accommodate in-house guest requests/accommodation changes to ensure a high level of guest satisfaction.
Assists with Hotel concierge services, guest itineraries and coordination of inter-departmental communications according to established protocols.
Assesses guest requests and inquiries, offers creative suggestions and recommendations tailored to each guest's unique needs.
Consistently presents information in a professional manner in both team member and business interactions.
Maintains accurate logs of special requests and ensures requests are blocked in LMS. Ensures all reservations transferred to LMS are accurate.
Has a strong understanding of selling strategy for hotel and stays current on status of room inventory.
Strategically sells hotel rooms to maximize transient room revenue using up-sell and yield management techniques per Company policy.
Knowledgeable in Hotel hours of operation and amenity offerings such as Restaurants, Spa, Pool, Casino Promotions, Event Center, and Special Events.
Assists in-house guests with wake-up calls and inputting in-house guests requests in HotSOS. The Resort Services Specialist I will dispatch the Bell Desk and Engineering using a radio to assist in-house guests.
Accurately assess casino customer gaming data to extend an appropriate level of complimentaries to qualified casino guests based on established company guidelines.
Safeguards confidential Guest, Department and Company data.
Adheres to all health and safety policies and procedures set by Company.
Positively contributes to an environment which motivates team members to collaborate, learn, perform and develop their skills.
Processes all changes and cancellations for group reservations accurately.
Consistent and regular attendance is an essential function of this job.
Performs other duties as assigned to support efficient operation of Department.
Qualifications:
High school Diploma or GED required.
Minimum two (2) years' experience in Hotel Reservations or Hotel customer service role in high-end/luxury hotel preferred.
Must obtain a Nevada Gaming License.
Excellent telephone etiquette and verbal and written communication skills required.
Must have schedule flexibility including evenings, weekends, holiday shifts and overtime when needed.
Intermediate proficiency in Microsoft Office preferred.
Ability to identify and prioritize issues.
Excellent organizational skills.
Strong interpersonal skills.
Must possess a friendly and outgoing demeanor.
Must be detail oriented and can multi-task.
Bilingual in a foreign language preferred.
Physical Demands:
Work is performed in an office setting.
Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
May be exposed to smoke.
The noise level in the work environment is usually moderate to loud.
Constant contact with executives, department management, team members, and guests.
Prolonged sitting or standing and mobility while on the phone.
Balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, repetitive motions Lift, carry, push, pull or otherwise move objects and/or move up to 75 pounds occasionally.
Eye/hand coordination.
Equal Opportunity Employer:
Palms Casino Resort provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Palms Casino Resort, its affiliates and subsidiaries will make reasonable accommodations in compliance with applicable law.
We are committed to creating a work environment where the growth and well-being of our team members is the top priority. Join our team today!
$29k-33k yearly est. Auto-Apply 60d+ ago
Operations Support Services Officer
Silver State Schools Credit Union 3.9
Member service representative job in Las Vegas, NV
Job Description
Operations Support Services Officer Full Time (40 Hours) Monday - Friday (8am - 5pm) Headquarters 630 Trade Center Dr. Las Vegas, NV 89119
PURPOSE:
The primary purpose of this position is to assist Silver State Schools Credit Union to live out its Mission, "Excellent MemberService and Financial Solutions - For Life," by providing outstanding service to both members and internal members. A key component of this service is to identify member needs and provide appropriate credit union product solutions.
To deliver service in alignment with our Service Commitments:
I will earn respect and build trust by acting with integrity in every situation.
I will understand my role in supporting the team to achieve our purpose.
I will focus on people over products and build lasting relationships.
I will take ownership and accept responsibility.
I will treat my coworkers with the same high standards as I treat my member.
I will continuously look for ways to improve myself, my credit union, and my community.
I will accept there is no "they". We are one working toward the same mission.
I will commit to the core values.
Possess adequate product knowledge as measured by the annual product knowledge certification assessment.
Meet or exceed established sales and service goals.
SUMMARY:
Responsible for supporting all branch and departmental support and member functions assigned. Responsible for member support for online banking and mobile banking (consumer and business) and all functions included within the platforms, support frontline teams and back-office operations and all additional assigned Credit Union operations and member support. Presenting and explaining credit union products and services to employees and members. Build member/internal team relationships through actively identifying additional products and services that will aid the member in achieving their financial goals. Responsible for assisting employees and members/internal teams in resolving account related problems by recommending solutions that will meet and/or exceed their requests. This position requires an ability to communicate effectively with internal and external members and to be able to represent the credit union in a professional manner. Provide the highest level of service always.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
In accordance with prescribed methods and operating policies and established practice, the Operations Support Officer:
Processes all incoming and outgoing communication daily. This includes but is not limited to verification of deposits, member and frontline correspondence, and research requests.
Scans/data sorts/system indexes all incoming documents including but not limited to loan documents, daily work, death certificates, legal documents, and other member records. Responsible for filing, storge, and destruction of checks as specified in SSSCU policies and procedures.
Responds and researches member inquiries regarding the operations of accounts, access to services, resolving account discrepancies, loan application questions as well as loan decisions, balancing and reconciling account ledgers, adding or reducing service features on various account types and shares, and educating and assisting members on all digital services and functions. This is primarily done via email, by phone, using chat functions, and by assisting SSSCU employees.
Processes a variety of financial transactions for members including the opening and closing of accounts, issuing checks, processing deposits and withdrawals from accounts, processing loan and mortgage payments, filing insurance claims, issuing/reissuing certificates, drafts, and other negotiable instruments.
Processes, organizes, and files IRA forms and assists with monitoring the accuracy of all IRA transactions.
Assists with frontline and member support of online banking for business account functions, remote deposit capture, ACH incoming and outgoing, online wires, Check Positive Pay and supporting all business bill pay users.
Must be comfortable in a high-volume/productions, fast paced environment. This includes inbound and outbound calls to members and potential members offering products and services to enhance the member engagement.
Processes all digital payments inquiries including dispute resolutions, resolving escalated member payment issues, reviewing payment holds, and general ledger reconciliation. Assists Risk Management with digital payment fraud investigations, researches improper payment usage and processes requests from Bill Pay for return of funds.
Must be highly proficient in the knowledge and use of all digital/electronic products and services with emphasis on new technology to ensure the success of all technologies. Assists in training employees and members on all digital platforms including remote deposit capture, transfers to other institutions, and billpay. Assisting members with access and all services pertaining to online banking including mobile banking applications.
Resolves issues for members including logging into online banking, business online banking, mobile application and other online banking products, how to use the functions, and general questions.
Supports frontline and departments on member support research, processes and procedures.
Recommends efficiencies in support workflows for automation
Assists with quality control for frontline and department assigned applications.
Works cooperatively with all other departments to ensure all member and employee requests are completely satisfied.
Completes various reports and projects as required.
Adheres to the Credit Union's core values (SMART Pro).
Follows established credit union policies and procedures, government rules and regulations, and visitor and security guidelines.
Other duties and functions as assigned by leadership.
EDUCATION and/or EXPERIENCE:
High school diploma or general education degree (GED); and a minimum of 3-5 years related experience and/or training in banking operations; or equivalent combination of education and related experience. Thorough knowledge of credit union's computer system for performing basic input/output tasks. Word, Excel, PowerPoint, and technology software knowledge preferred. Must take all required digital banking certification classes and pass exams within 6 months of hire date.
*ONLY FULLY COMPLETED APPLICATIONS WILL BE CONSIDERED*
**SEE RESUME ON APPLICATIONS WILL NOT BE CONSIDERED**
SILVER STATE SCHOOLS CREDIT UNION IS AN EQUAL OPPORTUNITY EMPLOYER (EOE)
DRUG-FREE WORKPLACE
$60k-105k yearly est. 11d ago
Member Service Associate
Financial Horizons Credit Union 3.3
Member service representative job in Yerington, NV
Job DescriptionSalary: 18.16
A person in this position is responsible for providing a variety of functions for members in person, via phone, email, and through the mail, including processing deposits, withdrawals, loan payments, cashiers' checks, cash advance, debit cards, etc. Maintains accurate records for daily transaction. Actively cross-sells Credit Union services when appropriate. Performs specified additional duties as assigned. Complies with all state and federal regulations as well as company policies.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Assumes responsibility for the efficient, effective, and accurate performance of teller functions.
a. Assists members with various account transactions in person, over the phone, by email, etc.
b. Performs cash functions, including receiving share deposits, withdrawals, check cashing, and loan payments while preparing a proper receipt for each transaction. Processes internal and external transfers.
c. Processes cash advances, cashiers' checks, domestic and international wires, redeems government bonds and similar transactions.
d. Assists members with all debit card related issues. Forwards escalated debit card issues to debit card specialist. Regularly service the ATM machine and cash recyclers/dispensers and forwards continuing mechanical errors to MSA Supervisor.
e. Verifies transactions for accuracy. Monitors deposit amounts and examines documents for endorsement and negotiability. Detects and resolves discrepancies promptly.
f. Appropriately reports situations of potential fraud, abuse, etc. timely and within limits of authority.
g. Balances daily transactions and verifies cash and check totals. Investigates and resolves out-of-balance conditions.
h. Appropriately maintains and adheres to contact manager notes and warnings in the core system.
Assumes responsibility for the effective and professional performance of memberservice functions.
a. Presents and explains credit union services and products to members and assists in meeting their financial needs. Closes accounts by member request. Provides member access to safe deposit boxes. Orders checks for members' accounts. Completes payroll deduction and authorization forms.
b. Answers questions and solves problems for members by listening to problems, collecting data, securing answers, and reporting results to the inquiring party. Resolves member bookkeeping and checking account problems. Processes stop payment requests.
c. Receives and directs members and telephone calls appropriately. Responds to inquiries and questions if possible or directs them as necessary. Records and relays messages in a timely fashion.
d. Performs accurate file maintenance and account changes as needed. Receives and processes changes of name, addresses, and such other account information as needed. Open various sub accounts after appropriate training.
e. Identifies areas to actively cross-sells credit union products and services after appropriate training. Ensures that all members are informed of credit union services and policies including eligibility for membership, types of available accounts, interest and dividend rates, payroll deduction options, and other related services and information.
f. Maintains and upholds privacy of member account information.
Maintains and upholds the credit unions excellent memberservice requirements and reputation.
a. Displays a professional and groomed appearance as outlined in the dress code policy.
b. Greets members cordially and professionally in person, via email, and over the phone.
c. Performs member transactions and problem resolution promptly and effectively.
d. Returns member and co-worker messages, phone calls, emails, etc. within the same business day when appropriate.
e. After appropriate training, understands the credit union movement.
Demonstrates appropriate working relationships with team members and management staff.
a. Keeps supervisors informed of area activities; reports suspicious or concerning activity as required.
b. Works collectively with the team to accomplish credit union initiatives.
c. Encouraged to participate in fundraising and team building actives as time allows.
d. Resolves minor conflict professionally and promptly.
e. Refers members to other departments as prescribed ensuring adequate communication between departments.
Assumes responsibility for related duties as required or assigned.
a. Ensures that work area is clean, secure, and well maintained.
b. Performs clerical and other related duties as required.
c. Attends and participates in staff meetings and training as required.
e. Assists area personnel as well as other department personnel when necessary and appropriate.
PERFORMANCE MEASUREMENTS
Demonstrates appropriate business relations with members. Ensures that member inquiries are courteously and promptly resolved. Completes member transactions correctly and ethically.
2. Demonstrates proper working relationships with co-workers, area personnel and management. Consistently provides assistance to staff as needed.
3. Completes and updates all transactions, required records, and drawer balancing ethically, timely, and with minimal error.
4. Upholds the Credit Unions professional reputation through appearance, work ethic, and excellent memberservice.
5. Must receive a minimum score of (3) within each competency of the performance review to qualify for tier advancement.
QUALIFICATIONS:
Education/Certification:
High school diploma or equivalent required.
Required Knowledge: Basic knowledge of cash handling and customer service highly desired.
Experience Required:
Six (6) months prior cash handling and customer service experience highly desired. Prior Teller experience helpful.
Skills/Abilities:
Must be able to communicate effectively and professionally utilizing all forms of business communications. Must maintain a clean and professional appearance. Must understand basic operation of computer and other office equipment. Demonstrates a willingness to learn. Possesses the ability to be approachable and cordial to members and co-workers.
PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
Talking: Must possess the ability to communicate in English. Must be able to read and comprehend business communications. Must possess the ability to communicate effectively utilizing all standard forms of business communication.
Average Hearing:
Able to hear average or normal conversations and receive ordinary information.
Finger Dexterity:
Using primarily just the fingers to make small movements such as typing, picking up small objects, counting cash, or pinching fingers together.
Repetitive Motion:
Movements frequently and regularly required using the wrists, hands, and/or fingers.
Average Visual Abilities:
Average, ordinary, visual acuity necessary to prepare or inspect documents or products or operate standard office equipment.
Physical Strength: Must be able to sit or stand for long periods of time. Must be able to lift at least ten (10) pounds individually, or twenty (20) pounds using a team lift.
WORKING CONDITIONS
None: Typical office environment.
MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
Reasoning Ability: Must be able to exercise independent judgement while carrying out basic instruction. Must be able to effectively resolve minor to moderate member related issues without supervision after appropriate training.
Mathematical Ability: Ability to perform basic math skills and use decimals to compute ratios and percentages. Also has the ability to count cash and balance a cash drawer correctly after appropriate training.
Language Ability: Employees are expected to communicate effectively and professionally with members and staff. English will be used when communicating with members, co-workers and other business affiliates who speak only English. Members who express a preference for another language are an exception to this rule. All task directions and work directives will be provided in English. Employees engaged in team-related work efforts or project teams will be expected to communicate in English. FHCU remains committed to its diversity efforts, which include the use of languages in the workplace other than English. When specific business and operational requirements necessitate the use of English, all employees are expected to comply.
$25k-31k yearly est. 12d ago
SERVICES SPECIALIST
Accessible Space Inc. 3.5
Member service representative job in Las Vegas, NV
Accessible Space, a national nonprofit provider of housing and personal care services to
adults with disabilities, seeks a Full time Services Specialist in Las Vegas.
The Services Specialist provides support to the Services Manager by providing direct
and administrative support and mentoring staff. Duties include assisting in
staff development by: meeting with staff; modeling appropriate work behaviors, directing
work flow as needed; assisting staff with problem-solving.
Qualifications: Minimum of three years of experience working with individuals with traumatic brain injury,
developmental disabilities, or behavioral health issues.
Excellent communication, problem-solving, interpersonal, and organizational skills
We offer a generous compensation package - health and dental insurance, daily pay, paid time off, paid holidays, education reimbursement and much more!!
We want you to join our team! You will work with the best and brightest team members.
$29k-34k yearly est. 8d ago
Employee Service Center Representative (Part-Time)
Sphere Entertainment
Member service representative job in Las Vegas, NV
Sphere Entertainment Co. (NYSE: SPHR) is a premier live entertainment and media company. The Company includes Sphere, a next-generation entertainment medium powered by cutting-edge technologies to redefine the future of entertainment. The first Sphere venue in Las Vegas opened in September 2023. In addition, the Company includes MSG Networks, which operates two regional sports and entertainment networks, MSG Network and MSG Sportsnet, as well as a direct-to-consumer and authenticated streaming product, MSG+, delivering a wide range of live sports content and other programming. More information is available at sphereentertainmentco.com.
Who are we hiring?
The Employee Service Center Representative champions a high standard of service driving operational efficiency. The Employee Service Center Representative serves as an engaging first point of contact, providing comprehensive customer service support to our frontline Venue employees throughout all MSG company venues. Through a proactive approach, the Employee ServiceRepresentative builds positive relationships and delivers solutions across various channels, including ticketing, email, phone, and face-to-face interactions.
What will you do?
* Act as the primary point of contact for Tier 1 employee inquiries (phone, in-person, and ticketing system). Resolve initial requests within the designated Service Level Agreement (SLA) and efficiently escalate Tier 2 issues to appropriate stakeholders (e.g., venue management, People Practices (Employee Relations), or scheduling coordinators).
* Assist employees in processing absences and call offs, including, but not limited to sick time, jury duty, bereavement, or general call offs.
* Resolve employee staffing issues; including missed clocks, schedule changes, attendance matters, pay inquiries, Time and Attendance discipline issues and other general questions.
* Support employee onboarding by facilitating the completion of new hire paperwork for on-the-spot hires, conducting I-9 processing, and providing orientation and training support as needed.
* Contribute to various HR functions, which may involve managing licenses and certifications, coordinating training and development initiatives, and assisting with Time and Attendance related disciplinary actions.
* Partner with Coordinators and Supervisor/Manager in all areas of day-to-day departmental orientation.
* Support Employee Service Center office with on-site support and tasks essential for sustaining smooth business operations.
What do you need to succeed?
* Previous call center, HR or administrative (scheduling, payroll, employee services) support experience
* Proficiency in Microsoft Office Suite including MS Word, PowerPoint, Excel and strong computer skills; experience with HRIS (e.g., Oracle) and case management software is a plus.
* Demonstrate proficiency in delivering exceptional customer service to a diverse range of internal stakeholders within a large-scale entertainment venue, coupled with the ability to navigate calmly and effectively through interactions.
* Capable of managing employee situations in a highly sensitive, fast-paced, and dynamic environment, often dealing with high volumes of inquiries.
* Strong verbal and written communication skills, along with excellent organizational and time management skills with exceptional attention to detail and a proactive approach to follow-up tasks is a must.
* Proficient problem-solving, reasoning, motivational, and organizational skills are essential.
* Spanish language skills preferred: Fluency in both English and Spanish (verbal and written) to assist our bilingual employees.
Special Requirements
* Flexibility to work a varied schedule, including days, nights, weekends, and holidays, as our operations run seven days a week, with consistent late evenings based on event schedules.
* May be exposed to theatrical smoke, strobe lights, pyrotechnics, intense sound, rapid motion video effects, smoke and odors.
#LI-Onsite
Hourly Pay Range
$27-$27 USD
At MSG, we recognize the importance of upskilling employees' talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.
We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.
$27-27 hourly Auto-Apply 3d ago
Test Content Services Specialist
Psi Services 4.5
Member service representative job in Carson City, NV
**Title:** Test Content Services Specialist **Salary:** $55K **About PSI** We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers.
We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent.
At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle.
Learn more about what we do at: *************************
**About the Role**
The Test Content Services Specialist applies technical expertise in exam content management, database management, and project management to the publication and
maintenance of certification exams. The Test Content Services Specialist will import
exam content from client representatives, prepare and configure exams for publication, and perform quality checks for publication and maintenance of exam forms in PSI's
proprietary item banking and exam delivery software.
- This is a full-time permanent role, with flexible hours around core office availability
Monday to Friday. The role can be performed remotely in the US, UK, or Sweden, with
occasional travel for meetings, events and workshops.
**Role Responsibilities**
- Onboard new clients and determine appropriate test setup based on client requirements.
- Intake new exams for existing clients and publish exams according to established timeline requirements.
- Develop and maintain timelines for test publication activities and track progress in project management ticketing software.
- Format files to import client content into item banking and test delivery software, and ensure all data is imported accurately.
- Prepare tests for publication and implement live updates to tests.
- Collaborate with Information Technology personnel and/or Test Content Services Manager to provide software support and training for clients.
- Identify potential test publication issues, troubleshoot, and suggest possible solutions to problems.
- Conduct quality control according to department procedures and address issues.
- Support other Content Management teams with tasks related to test publication.
- Participate in the development and maintenance of documentation of Test Content Services work processes and associated technology tools, including system user guides.
- Maintain in-depth and up-to-date knowledge of proprietary item banking and exam delivery software.
**Knowledge, Skills and Experience Requirements**
▪ Bachelor's degree level preferred
▪ 1+ years' experience exam publication, item bank management and/or database management.
▪ Strong communication skills required.
▪ Ability to approach problems with creative problem solving.
▪ Proficiency with Microsoft Office applications.
▪ Experience with Jira a plus.
▪ Experience with XML, HTML and QTI file formats preferred Benefits
At PSI, our culture is to be transparent and fair. That's why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role.
In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes:
+ 401k/Pension/Retirement Plan - with country specific employer %
+ Enhanced PTO/Annual Leave
+ Medical insurance - country specific
+ Dental, Vision, Life and Short Term Disability for US
+ Flexible Spending Accounts - for the US
+ Medical Cashback plan covering vision, dental and income protection for UK
+ Employee Assistance Programme
+ Commitment and understanding of work/life balance
+ Dedicated DE&I group that drive core people initiatives
+ A culture of embracing wellness, including regular global initiatives
+ Access to supportive and professional mechanisms to help you plan for your future
+ Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
$55k yearly 11d ago
Member Services Representative (LV Sunset)
Henderson 4.0
Member service representative job in Henderson, NV
At Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle. Our goal is to assist our members and our employees to reach their full potential.
We are currently looking for a high energy individual with a passion for helping others and a drive to succeed to join our team! The MemberServicesRepresentative is responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Why Planet Fitness?
Each of our employees receive:
Complimentary Black Card Membership
Company Facilitated Training
Advancement Opportunities
Rewards and Recognition Programs
Essential Duties and Responsibilities
Greet members, prospective members and guests, providing exceptional customer service.
Handle all front desk related activities including:
Answer phones in a friendly manner and assist callers with a variety of questions.
Check members into the system.
New member sign-up.
Take prospective members on tours.
Facilitate needed updates to member's accounts.
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
Assist in maintaining the neatness and cleanliness of the club.
Qualifications/Requirements
Customer service background preferred.
Basic computer proficiency.
A passion for fitness and health.
Upbeat and positive attitude!
Punctuality and reliability is a must.
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
Strong listener with the ability to empathize and problem solve.
Demonstrate diplomacy in all interactions while using appropriate behavior and language.
High School diploma/GED equivalent required.
Must be 18 years of age or older.
Physical Demands
Continual standing and walking during shift.
Continual talking in person or on the phone during shift.
Must be able to occasionally lift up to 50 lbs.
Must be able to frequently bend, reach, and kneel in order to complete cleaning tasks throughout the club.
Will occasionally encounter cleaning chemicals during shift.
Pay & Benefits
Potential of up to three raises per year
Great career advancement opportunities
Insurance benefits for full time staff
401k benefits based upon eligibility
$27k-33k yearly est. 31d ago
Financial Service Representative I
First Foundation Bank 4.6
Member service representative job in Las Vegas, NV
reports on-site.
Summary: Understands, communicates, and works to achieve the values, vision, and mission of FFB, FFA, and First Foundation, Inc. Responsible for delivering superior client service and proactively selling bank products/services that meet prospect/client needs. Requires a thorough understanding of various client needs, and transactions, effective communication skills, and the ability to sell/cross-sell/refer all bank products and services. Responsible for risk management, establishing new relationships, opening new accounts, and providing financial transactions in a professional, efficient, friendly, and accurate manner.
Duties and Responsibilities:
Support the achievement of branch sales goals and objectives (i.e., deposits, loans, referrals, etc.)
Generate new business to assist in meeting established production and profitability goals of the branch
Needs-Based Selling: Proactively promote, cross-sell, and refer products and services as appropriate to meet our clients' financial needs
Prepare and compile new account applications and required information to open new accounts for both business and consumer prospects/clients
Refer client opportunities to internal and external sales partners to meet client financial needs
Provide ongoing relationship servicing with existing clients
Exceed client expectations in terms of accuracy, efficiency, courtesy, and professionalism
Respond to clients' inquiries and requests regarding accounts
Work closely with the branch manager in the proactive sales efforts of the branch. i.e., telemarketing, outside prospect client appointments, appointment follow-up, etc.
Process routine to the complex client transaction. i.e., deposits, transfers, wires, check cashing, etc.
Notary Commission - serve as one of the branch team Notaries
Regular and consistent attendance required
Perform other duties as assigned
Salary Range: The salary range budgeted for this position represents the Company's good faith minimum and maximum range for this role at the time of posting. The compensation offered to a candidate may vary depending on several factors, including a candidate's qualifications, skills, competencies, experience, and location.
Geographic Location:
Las Vegas, NV: $42,200 - $57,400 (Annually)
Applicants must have current work authorization when accepting a First Foundation Inc. position. Currently, we cannot sponsor or take over the sponsorship of an Employment Visa.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Education and/or Experience:
High school diploma or equivalent required; Associate/Bachelor's Degree preferred
A minimum of 1 to 2 years of financial service industry experience is required
Skills:
Excellent command of the English language, both written and verbal, and the ability to effectively communicate with all levels within the organization and out in the community
Working knowledge and understanding of all bank products and services required
General Mathematics and Accounting
Must be able to assess any given situation, make decisions, and bring to a successful resolution
Must be experienced in the effective use of one or more core banking deposit and new account software
Must have satisfactory working knowledge and proficiency with Word, Excel, Outlook, PowerPoint, etc.
Approximate Time Allocation:
25% = Risk Management, Operations, Compliance, Training, Meetings, etc.
75% = Sales/Client Service, Lobby Management
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to sit for long periods; use hands to operate controls on a computer; reach with hands and arms for phone and computer work; to communicate on the phone for extended periods. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. This job description is subject to change at any time.
First Foundation is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with a disability, sexual orientation, gender identity, or any other characteristic protected by law.
$42.2k-57.4k yearly 30d ago
Financial Services Representative
Euphoria Institute of Beauty Arts and Sciences
Member service representative job in Las Vegas, NV
Job Description
Financial Aid Representative
Euphoria Institute of Beauty Arts and Sciences, Las Vegas, NV
Full-Time
The Financial Aid Representative is responsible for assisting students throughout the financial aid process, ensuring the accurate updating of student files, and managing associated records.
Essential Duties:
Meet with new and prospective students to provide educational cost estimates and discuss payment methods and options.
Follow up with new and prospective students to ensure all necessary paperwork is completed.
Assist parents and/or students with FAFSA filing paperwork to determine financial aid eligibility.
Determine student eligibility for Federal Student Aid (FSA) funds based on the Institutional Student Information Report (ISIR), resolve any issues, and complete all necessary paperwork.
Complete all established financial aid processes (e.g., verification, award letters, loan originations) to ensure the accurate and timely payment of Federal Student Aid funds.
Manage the yearly refinancing process with students to ensure the timely receipt of second-year funding.
Establish student work-study eligibility and collaborate with the HR liaison to complete new hire paperwork.
Meet with students prior to graduation for exit counseling and review student loan repayment information.
Develop and maintain a current working knowledge of all applicable financial aid regulations.
Demonstrate effective teamwork with all members of the enrollment team to meet student needs, assisting students as necessary.
Secondary Duties:
Present at new student orientations and attend Financial Aid Lead/Manager meetings when needed.
Other duties as assigned.
Working Hours: The schedule may vary between the hours of 8:00 AM - 7:30 PM (Monday-Thursday) and 8:00 AM - 5:00 PM (Friday) to meet departmental and student needs. The employee will be scheduled for 40 hours weekly.
Minimum Qualifications:
Education: Associate's degree in Finance, Accounting, Business Administration, or a related field. Two (2) years of additional experience may be substituted in lieu of a formal degree.
Experience: 1+ year(s) of experience in Finance, Accounting, Education, Customer Service, or a related field.
License(s)/Certification(s): Must be able to obtain and maintain access to secure government systems.
$27k-41k yearly est. 17d ago
Financial Services Representative State Farm Agent Team Member
Andrew Pizzi Olivera-State Farm Agent
Member service representative job in Las Vegas, NV
Job DescriptionBenefits:
Bonus based on performance
Company parties
Competitive salary
Free food & snacks
Opportunity for advancement
Paid time off
Training & development
Tuition assistance
ROLE DESCRIPTION:
As a Financial ServicesRepresentative, you will have the opportunity to work in our agency and build on a winning culture, make a lot of money while having a lot of fun, traveling and celebrating wins with coworkers. We are a very high performing office in a competitive city so if you are a goal driven, want to thrive and want more out of life. This is the place for you. If you expect to be a 9-5 and only do what you are asked for, this IS NOT the place for you. You will have opportunities to grow within the organization and even have your own office in the future. IF YOU CAN BE ON TIME, TAKE CARE OF OUR CUSTOMERS AND LOOK PROFESSIONAL WHILE BEING COACHED AND GROW. THIS IS THE PLACE FOR YOU, IF NOT, IT IS NOT.
RESPONSIBILITIES:
Use a customer-focused, needs-based review process to educate customers about insurance options.
Maintain and grow the culture in the office.
Work with the agent to establish and meet marketing goals.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
QUALIFICATIONS:
Must be able to obtain relevant financial service licenses (Not required to already be licensed)
Must be willing to learn, grow, be coached and want more (No settling mindset)
Proficiency in Microsoft Office applications.
Excellent analytical, organizational, and problem-solving skills.
Effective communication skills.
Exceptional customer service skills.
Successful track record of meeting sales goals/quotas preferred
BENEFITS:
Salary plus unlimited commission/bonus
Annual & Quarter Office Trips.
Great Culture of Winners within TOP AGENCY IN TOWN.
Continuous Training
Competitive Environment
Paid time off (vacation and personal/sick days)
Growth potential/Opportunity for advancement within my office and even to own YOUR OWN AGENCY!!!
$27k-41k yearly est. 4d ago
Financial Service Representative (FSR)
Weststar Credit Union 4.1
Member service representative job in Reno, NV
Establishes primary financial and lending relationship with our members, while always focusing on excellent memberservice.
Essential Job Functions:
Maintain a thorough knowledge of all Credit Union loan policies, products and promotions.
Aggressively promote and sell all credit union products and services including but not limited to secured, unsecured loans, all insurance products, CD's, IRA's etc.
Open and set up new accounts and service existing accounts. Provide members with all necessary information for membership.
Handle requests from members for transfers of shares to loan payments, share withdrawals, check requests, CD transactions, line of credit advances and any other requests received from members.
Issuance of ATM and Visa Debit Cards; assessment of fees and blocking of cards.
Processing of closure of accounts and ensuring the closure of all ancillary products including and not limited to ATM, Visa Debit Card, Visa Credit Card, etc.
Interview consumer loan applicants and provide information on consumer loan products that best meet the member's needs. Request and review all required information and documentation to secure a loan.
Assist the member in completing loan applications; in person, over the phone and/or electronically.
Notify applicant of loan decision. Correspond with members, applicants and creditors to resolve questions regarding application information.
Process and disburse loans; ensuring all applicable disclosures are explained and disbursed to members and all required documents are received for processing of loan.
Actively cross sell credit union products and services based on member needs that are obtained from member interview and/or review of member's account and credit reports.
Process all transactions for members including cash and check deposits and withdrawals, payments, etc.
Required to attain 75% of monthly loan goals set every month by the VP of Member Solutions.
Ensure adherence to all job-related aspects of the credit union's compliance programs - specifically but not limited to the BSA/OFAC/US Patriot Act/Red Flag/Elder Abuse, TISA and TIL
Compliance with the Bank Secrecy Act and other compliance programs and their implementing regulations, as they pertain to your position, is a condition of employment. Attendance to the compliance training programs is mandatory. Your participation or lack thereof of the credit union's compliance and compliance training program is part of and may influence the results of your performance evaluation.
Perform other duties as assigned.
$25k-29k yearly est. 6d ago
Financial Services Representative
One Nevada Credit Union 4.2
Member service representative job in Las Vegas, NV
One Nevada Credit Union is looking for a highly adaptable and self-motivated individual to join our Retail Operations Team Financial ServicesRepresentative program!
This role requires flexibility, reliability, and a strong commitment to providing exceptional service across all Retail Operations locations. Flexibility to work as early as 7:15 a.m. and an occasional Saturday in our Contact Center. Consistent and dependable attendance, ability to work independently while maintaining high performance standards, and ability to take direction. If you are someone who thrives in a fast-paced, collaborative setting and enjoys variety in your workday, we encourage you to apply. Team FSR employees must maintain flexibility to work at any branch location, as well as the ability to perform duties in our Contact Center.
Please review additional details about this career opportunity below:
This position utilizes a high level of technical skills to perform financial services in our branches and on our phones for prospective and current members by accessing automated systems, platforms, and software via desktop and mobile devices.
The Team FSR conducts loan interviews and processing, opens new accounts, greets and directs members, assists with member transactions, cross-sells Credit Union products and services, and educates members on the use of our ATM, mobile banking, and website.
This position provides technical support, initiates troubleshooting, and educates current and potential members to conduct financial service requests via automation. Our Team FSRs promote financial well-being through effective conversations and provide superior services.
This position requires knowledge of all products and services offered to our member-owners by One Nevada, loan and memberservice policies and procedures, and loan interviewing skills and techniques.
The ability to troubleshoot and assist members with gaining online access, learn and navigate new applications and programs, examine documents for accuracy and compliance, analyze situations, and recommend solutions.
Excellent interpersonal communication skills with an emphasis on negotiation and persuasion techniques are required.
Position requirements include a high school diploma or GED equivalent, plus, one year of experience with a financial institution or extensive customer service and sales experience. Ability to obtain licensing for NMLS and willing to travel to all branch locations.
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$30k-36k yearly est. 5d ago
Cox Communications Now Hiring Customer Retention Representative (142434)
Cox Enterprises 4.4
Member service representative job in Las Vegas, NV
As the nation's third largest cable and broadband company, Cox has about 6 million total customers. Cox is also the nation's third-largest cable television provider.
Cox offers a variety of advanced digital video, high-speed Internet and telephone services over our own IP network. Business customers of all sizes are provided with our high speed Internet, phone and long distance services, as well as data and video transport services.
Cox Media offers local and national cable advertising in both traditional and new media formats, along with promotional opportunities and production services.
Job Description
Apply to: **************************************************
then apply to Job Number: 142434
At Cox, we connect people to the things they love. Now we'd like to connect with you. Cox Communications is looking for sharp talent to join our team and be the voice of our brand.
Unleash your potential with Cox Communications as a Customer Retention Representative, where you'll be enhancing the lives of our customers and your career.
The Cox Communications Difference
Cox Communications is more than just a place to work. We strive to create an environment that nurtures personal development and the opportunity to build on your talents.
Our employees are our most important resource. To demonstrate the value we place in our employees, Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment.
We are committed to having a diverse workforce that reflects the communities we serve. We embrace and foster an environment that builds on the unique talents that come from a variety of people and perspectives.
Keep reading to learn more about the role and to apply to join the Cox Communications team today!
As a Customer Retention Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative of the Cox brand.
Primary Responsibilities and Essential Functions
• Receive inbound retention calls from current customers, for sales and revenue generation, in a high-intensity call center environment.
• Utilize proactive persuasive/retention skills to turn requests for disconnection or downgrade into sales and save opportunities by identifying customer needs.
• Achieve monthly key performance metrics, call and order entry productivity standards, and call quality performance through utilization of persuasive skills, defined call flow structure, and adherence to provided schedule.
• Educate customers on active product features, service offerings, billing, charges, and product value.
• Understand and promote current marketing campaigns in order to sell to or save customers accurately and effectively.
• Increase revenue through up-selling and cross-selling video, HSI, wireless, and telephony services to existing customers.
• Research and review competitive pricing and service offerings in order to provide competitive price and product comparisons based on customer needs.
• Responsible for utilizing multiple customer databases to access, change or input account information for customers.
• Provide outstanding customer service, troubleshoot and resolve service and minor technical problems for customers by asking appropriate questions.
• Creatively negotiate pricing and bundling by making offers of credits and/or discounts according to Company guidelines.
• Complete installation, disconnect, transfer and seasonal downgrade orders and update customer accounts utilizing customer record database.
• Other duties as assigned.
Qualifications
Minimum
• HS diploma, GED, or relevant work experience.
• Effective communication skills.
Excellent computer skills.
• Demonstrated ability to multi-task.
• Excellent interpersonal skills to work effectively with teams throughout organization.
• Excellent ability to pursuade others through indirect influence.
• Demonstrated ability to seek out and seize opportunities and take initiative with little or no direction.
• Demonstrated ability to establish collaborative customer relationships in a fast-paced environment.
• Demonstrated capacity to thrive in a high-change, often ambiguous business environment.
Preferred
• Experience in telecommunications industry.
• 1 or more years in a sales quota or retention environment.
• 2 or more years of experience in related field (i.e. Retail, Training, Indirect Sales, etc.)
Additional Information
Your Career At Cox
From the valued customers we connect through our innovative communications services, to the employees we unite through exciting career opportunities, Cox is all about bringing people together and enhancing their lives.
Cox is known for its pioneering efforts in cable, telephone and commercial services, industry-leading customer care, and its outstanding workplaces. We are always looking for talented professionals to join our team! Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment.
Cox is an equal employment opportunity employer, disabled/protected/veteran and a wholly owned subsidiary of Cox Enterprises.
Statement to ALL Third Party Agencies and Similar Organizations: Cox Communications accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox Communications employees, or send to any Cox Communications facility. Cox Communications is not responsible for any fees or charges associated with unsolicited resumes.
$64k-78k yearly est. 60d+ ago
Employee Service Center Representative (Part-Time)
Sphere Entertainment Co
Member service representative job in Las Vegas, NV
Sphere Entertainment Co. (NYSE: SPHR) is a premier live entertainment and media company. The Company includes Sphere, a next-generation entertainment medium powered by cutting-edge technologies to redefine the future of entertainment. The first Sphere venue in Las Vegas opened in September 2023. In addition, the Company includes MSG Networks, which operates two regional sports and entertainment networks, MSG Network and MSG Sportsnet, as well as a direct-to-consumer and authenticated streaming product, MSG+, delivering a wide range of live sports content and other programming. More information is available at sphereentertainmentco.com.
Who are we hiring?
The Employee Service Center Representative champions a high standard of service driving operational efficiency. The Employee Service Center Representative serves as an engaging first point of contact, providing comprehensive customer service support to our frontline Venue employees throughout all MSG company venues. Through a proactive approach, the Employee ServiceRepresentative builds positive relationships and delivers solutions across various channels, including ticketing, email, phone, and face-to-face interactions.
What will you do?
Act as the primary point of contact for Tier 1 employee inquiries (phone, in-person, and ticketing system). Resolve initial requests within the designated Service Level Agreement (SLA) and efficiently escalate Tier 2 issues to appropriate stakeholders (e.g., venue management, People Practices (Employee Relations), or scheduling coordinators).
Assist employees in processing absences and call offs, including, but not limited to sick time, jury duty, bereavement, or general call offs.
Resolve employee staffing issues; including missed clocks, schedule changes, attendance matters, pay inquiries, Time and Attendance discipline issues and other general questions.
Support employee onboarding by facilitating the completion of new hire paperwork for on-the-spot hires, conducting I-9 processing, and providing orientation and training support as needed.
Contribute to various HR functions, which may involve managing licenses and certifications, coordinating training and development initiatives, and assisting with Time and Attendance related disciplinary actions.
Partner with Coordinators and Supervisor/Manager in all areas of day-to-day departmental orientation.
Support Employee Service Center office with on-site support and tasks essential for sustaining smooth business operations.
What do you need to succeed?
Previous call center, HR or administrative (scheduling, payroll, employee services) support experience
Proficiency in Microsoft Office Suite including MS Word, PowerPoint, Excel and strong computer skills; experience with HRIS (e.g., Oracle) and case management software is a plus.
Demonstrate proficiency in delivering exceptional customer service to a diverse range of internal stakeholders within a large-scale entertainment venue, coupled with the ability to navigate calmly and effectively through interactions.
Capable of managing employee situations in a highly sensitive, fast-paced, and dynamic environment, often dealing with high volumes of inquiries.
Strong verbal and written communication skills, along with excellent organizational and time management skills with exceptional attention to detail and a proactive approach to follow-up tasks is a must.
Proficient problem-solving, reasoning, motivational, and organizational skills are essential.
Spanish language skills preferred: Fluency in both English and Spanish (verbal and written) to assist our bilingual employees.
Special Requirements
Flexibility to work a varied schedule, including days, nights, weekends, and holidays, as our operations run seven days a week, with consistent late evenings based on event schedules.
May be exposed to theatrical smoke, strobe lights, pyrotechnics, intense sound, rapid motion video effects, smoke and odors.
#LI-Onsite
Hourly Pay Range$27-$27 USD
At MSG, we recognize the importance of upskilling employees' talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.
We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.
$27-27 hourly Auto-Apply 5d ago
Member Service Representative (Full-Time) - NAS Fallon
Navy Federal 4.7
Member service representative job in Fallon, NV
To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role.
This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.
Experience in building effective relationships through rapport, trust, diplomacy, and tact
Effective research, analytical, and problem-solving skills
Experience working independently and in a team environment
Experience maintaining composure in a high-production and changing environment
Experience navigating multiple systems efficiently and adapt to evolving technologies
Effective skill exercising sound judgment and make informed decisions
Ability to embrace and support change initiatives in a dynamic and continuously evolving environment
Effective verbal and written communication skills to engage with members and colleagues
Desired Qualifications:
Working knowledge of deposit and loan products, services, and operational procedures
Experience in customer service, preferably in banking or a financial institution
Hours: Available Monday - Saturday, hours based on business needs.
Location: 4755 Pasture Rd Bldg 389, Fallon, Nevada 89496
Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.
*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at ****************************.
Provide basic counseling on available products and services to meet member needs
Assist members with opening and maintaining deposit accounts, loans, and other financial products
Research and resolve basic account discrepancies and service requests
Identify opportunities to cross-service products and enhance member relationships through education
Understand and comply with all relevant federal and institutional regulations related to financial products and services
Support team members by sharing knowledge and best practices as experience grows
Ensure cash and other negotiable instruments are handled properly and securely
Process routine transactions, including deposits, withdrawals, loan payments, and check cashing
Perform other duties as assigned
$29k-35k yearly est. Auto-Apply 7d ago
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