Bilingual Customer Service Representative
Member service representative job in Newark, NJ
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Bilingual Customer Service Representative
English/Spanish
Onsite in Newark, NJ
Bilingual in Spanish $17.50/hr, which may be below your state's minimum wage. Please take this into consideration when applying.
What you get:
Full-time Employment with Benefits day one including paid Holidays.
Bilingual in Spanish $17.50/hr
Paid Training
Great Work Environment
Requirements:
Must be at least 18 years of age or older.
Must have a High School Diploma, or equivalent.
Must be able to submit to a background check and drug test.
Must be able to work Monday-Friday 10:15am-7:15pm & Saturday 7:45am-2:15pm
Summary:
As a call center representative, you will be supporting our client's customers as a first point of contact. In this role, you will be responsible for answering calls, providing product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry.
What you will be doing:
Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems.
Identify customer needs to ensure the customer is provided complete and accurate information.
Process required transactions via mainframe or web-based applications.
Submit research requests in a concise yet accurate manner.
Maintain a thorough knowledge of the company and client programs, policies, and technology.
Communicate effectively in a warm and empathetic manner.
Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
Provide support to other positions/operations in cases during heavy workloads or absences.
People who succeed in this role have:
The ability to convey complex information in clear and concise terms to ensure customer understanding.
Strong work ethic.
Effective and accurate written and verbal communication skills.
Effective problem-solving skills.
Customer Service Experience.
Can navigate multiple applications and research solutions with ease
Love helping people and guiding them to the best solution for their issue
Are excited by innovative technology
Provide calm conflict resolution and problem solving for frustrated customers
Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers
Can commit to 100% attendance for three to five weeks of paid training
Join a rapidly growing organization that can support your career goals
Apply Today!
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $17.50/hr
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to ********************. You may also click here to access Conduent's ADAAA Accommodation Policy.
Coordinator of Care (Community Health Nurse) - $15,000 Sign-On Bonus or Student Loan Assistance!
Member service representative job in New York, NY
$15,000 Sign-On Bonus or Student Loan Assistance!
As an employer, MJHS attracts individuals who see their work as a calling as well as a job. Professionals in every job category have cited that they appreciate being left to make their own decisions, are encouraged to voice their opinions, and are given the necessary breathing room to do their work with minimal supervision. Yet, at the same time, they feel that management and their co-workers are solidly behind them and readily accessible.
Patients trust and rely on your judgment. And so do we!
Someone with your depth of compassion, clinical insight and strong decision-making capabilities is the ideal person to map out and oversee the process of a patient's recovery from illness, injury or surgery at home. At MJHS, our dedicated staff provides a full range of advanced clinical home care services, including patient assessment, medication management and patient/family education.
In this role, you will assume the ongoing, primary responsibility to coordinate, implement and continually evaluate the home care needs of your patients. You will also review patient insurance information, coordinate activities involved in each individual care plan and make sure that pertinent findings are shared with family and professional caregivers. Your excellent communication, documentation and time management capabilities will be essential to your success. And all along the way, you will experience the respect for your opinions and the high level of autonomy you need to do the job right.
Excellent clinical assessment skills
Strong ability to solve problems independently and interact with an integrated team
Current NYS RN license and registration
Bachelor's degree in nursing preferred
Minimum of one year acute medical-surgical nursing experience
CHHA experience preferred
Service Management Specialist
Member service representative job in Parsippany-Troy Hills, NJ
Information Technology Is this the next step in your career Find out if you are the right candidate by reading through the complete overview below. Job ID: 73148 Parsippany, NJ, US (Hybrid) Permanent About the Role: At Ferrero, we are focused on building & delivering best in class IT Solutions to our business colleagues that ultimately results into better customer experiences. For our team in North America, we are currently looking for a Service Management Specialist.
You will be part of the North America IT Service Management team and report to the Regional Service Manager. Your role is key in supporting the team to find solutions for business improvement, incident and problem management, escalation management, quality, capacity, and performances.
Main Responsibilities:
• Be responsible for IT Service Delivery in North America.
• Monitor continuously the Incident, problem, service request and the change management process and the quality of the IT services ensuring timely resolution according to SLA (Service Level Agreement).
• In case of a relevant issue, you work as main reference for the escalation/de-escalation management, managing the communication towards business and IT and leading war rooms for critical issues.
• Support IT Management in the decision-making process through the monitoring of relevant IT Services.
• For the Local Applications, ensure, in collaboration with the Global Governance, the application of the standard rules for the handover of the new initiative in AMS.
• Contributes to defining KPIs and dashboards and suggesting ways to improve performances.
• Ensures that all IT services and support functions remain responsive to customer needs.
• Ensures adequate reporting and service standards are met for all services.
• Ensures all technical changes are communicated and managed with appropriate governance.
• Enforces a program of continual service improvement across the wider IT service delivery function.
• Be Accountable for Statutory & Internal Audits, Monitor Compliance with Group Governance & Implement Group IT policies as applicable.
• Coordinate external IT resources, involving them in the daily activities.
• Analyze and identify recurrent incidents trend and highlight to the external IT support services the cases to be prioritized or still to be managed by Problem process.
• Report, in the periodical meeting with the Regional Service Manager, the status of the IT monitored services.
• Organize periodical meetings with the business to share the status of the IT services.
About You:
- A proactive IT professional with service management experience and an open mindset able to develop and maintain professional and effective relationships with internal customers (Business Users, Group IT Stakeholders, Procurement, ...) and external stakeholders (IT Suppliers, Consultants, etc.).
- Certified in ITIL and with knowledge of the ITSM Tool ServiceNow.
Compensation Data
The base salary range for this position is $81,188.00 - $108,250.00 annually. Actual compensation will be determined based on experience, qualifications, and other job-related factors permitted by law. This range represents the anticipated salary for this position at this time.
About Ferrero:
Ferrero began its journey in the small town of Alba in Piedmont, Italy, in 1946. Today, it is one of the world's largest sweet-packaged food companies, with many iconic brands sold in countries all over the world. Find out more about Ferrero at .
DE&I at Ferrero:
Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative, and highly rewarding.
Find out more here.
Ferrero N.A. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
#FNA
Our Application Process
We're constantly looking for talented individuals who are ready to be part of our dynamic and growing organization. xevrcyc Ferrero is a company with a global presence and family values. Join us!
1. Apply
Complete your online application, upload your CV and include brief cover letter to help us understand your experience and interests
2. Assess
Our HR team will arrange a phone or video interview if we feel your qualifications are a good match for the job
3. Interview
If the first interview goes well, you'll be invited to speak with a Ferrero manager to assess your competencies, technical aptitude and fit within our dynamic organization
Field Technical Service Representative-Metal Packaging
Member service representative job in New York, NY
CROWN Cork & Seal USA, Inc., a wholly owned company of Crown Holdings, Inc. is a global leader in the design, manufacture and sale of packaging products for consumer goods. At Crown, we are passionate about helping our customers build their brands and connect with consumers around the world. We do this by delivering innovative packaging that offers significant value for brand owners, retailers, and consumers alike. With operations in 39 countries employing approximately 23,000 people and net sales of approximately $12 billion, we are uniquely positioned to bring best practices in quality and manufacturing to our customers to drive their businesses locally and globally. Sustaining a leadership position requires us to build a team of highly talented, dedicated, and driven individuals.
Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.
CROWN's Food Division is a leading manufacturer of food cans in North America. Our complete array of food packaging serves a variety of markets, including fruit, vegetables, dairy, fish, meat, ready meals, pet food, infant milk powder, and other dry food products. We offer a wide selection of food cans from round to bowl as well as shaped cans. We truly focus on excellence. Here is your chance to join CROWN's Food Division.
Location: This position will support CROWN Food Division customers in the Northeastern United States and Eastern Canada.
Position Overview:
This position will support metal packaging customers of the CROWN North American Food Division in the Northeast United States and Canada. This position is a field technical service representative who will spend the majority of their time traveling to customer facilities to troubleshoot processes, investigate product quality issues, and conduct trials in a food manufacturing environment. In this role, one will serve as the primary technical contact for customers and will be the liaison among customers, Crown Sales, R&D, Engineering, Quality, and Manufacturing.
Job Responsibilities:
* Providing problem-solving leadership on technical and quality matters relating to food can and end performance
* Managing the overall technical interface between the Food Division and their customers
* Support customers in all technical aspects of the business including current packages and new package development
* Develop and manage technical meetings between the Company and customers to discuss ideas, issues, and solutions
* Interact directly with customer and internal manufacturing operations
* Partner with the Company's Sales, R&D, Engineering, and Manufacturing divisions to develop strategies and action plans for both current customers and potential new customers
* Extensive travel (Up to 80%) will be required to service customer needs
The ideal candidate would possess the following attributes:
* BA/BS degree in Food Science, Engineering, Packaging or a related discipline
* 2+ years in a packaging manufacturing environment, food production or a similar industry.
* Experience interfacing with customers in a technical capacity: field testing, qualification trials, claims management, etc.
* Experience with double seaming technology, various food canning equipment, and troubleshooting associated problems is highly preferred but not required.
* Effective communication skills are needed for this role, both verbal and written, as well as the ability to interact with customers and employees at all levels of the organization.
* Demonstrated ability to effectively manage multiple projects to completion
* Self-motivated and eager to take the initiative, with the ability to work effectively in a team setting and as an individual
* Well organized and detail oriented with good time management skills
* Strong PC skills are a must, especially using Word, Outlook, and Excel.
* Committed to on-going personal development and career growth
* Knowledge and/or certification in Six Sigma is a bonus
Physical Requirements
* While performing the duties of this job, the associate is regularly required to sit, stand, walk, use hands, reach with hands and arms, and may be required to balance, stoop, kneel, crouch, or crawl.
* The associate may lift and/or move up to 30 lbs.
* Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus.
Working Conditions
* Will be required to perform job duties outside of the typical office setting in a plant environment as well as in an office.
* While performing the duties of this job, the associate may be exposed to moving mechanical parts and vehicular traffic.
* The associate may be exposed to a wide range of temperatures.
* The noise level is frequently loud. xevrcyc
*Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Benefits:
Crown offers competitive pay, comprehensive benefits including free company paid health insurance for employees as well as company matched 401(k).
Mail Service Associate
Member service representative job in Morris Plains, NJ
Immediate need for a talented Mail Service Associate . This is a 03 months contract opportunity with possible extension and is located in Morris Plains, NJ (Onsite). Please review the job description below and contact me ASAP if you are interested.
Job ID: 25-93508
Pay Range: $20 - $23/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
Resource typical working day:
Receiving and sorting incoming mail and packages
Delivering mail and packages to appropriate recipients
Interacting with clients in a professional manner
Providing general support to the facilities team
Key Requirements and Technology Experience:
Key Skills; ["Mailroom ", "Package Handling", "Facilities Support"]
Communication and collaboration Skills
At least 2 years of experience
Education: HS and GED
Basic computer functions
Microsoft office suite
Interview Process: 1 virtual and 1 onsite interview
Our client is a leading commercial real estate services and investments Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
Procurement Service Specialist
Member service representative job in Raritan, NJ
The Procurement Service Specialist will generate 90-100 purchase orders (POs) per month through e-Marketplace for R&D, primarily focusing on lab supply orders and suppliers.
This is a part-time position with flexible hours: either 4 hours per day or 3 full days per week. The role starts onsite for training purposes and then transitions to a hybrid arrangement.
Responsibilities:
Placing approximately 100 POs weekly.
Searching for lab supplies, chemical suppliers, and catalog numbers for R&D requestors as needed.
Following up on the status of all placed POs, including handling email and phone inquiries.
Experience:
At least 1 year of experience in procurement or vendor management.
Skills:
Procurement
Vendor Management
Creating purchase orders
Education:
Associate or Bachelors.
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ************************
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Recruiter Details:
Name: Azhar
Email: ****************************
Internal Id: 25-53771
Customer Service Representative
Member service representative job in Springfield, NJ
Inside Sales Specialist / Customer Service Representative
Type: Temp to Permanent
Hourly Pay: $23.00 - $26.00 per hour
LHH is working with a rapidly growing organization in their search for a motivated and customer-focused Inside Sales Specialist / Customer Service Representative to join our client's Springfield, NJ corporate office. This is an excellent opportunity to be part of a dedicated team within a leading company in the building industry.
About the Role
In this position, you will play a key role in delivering exceptional customer service and sales support to our external customers. The ideal candidate is detail-oriented, proactive, and thrives in a fast-paced environment where accuracy and professionalism are essential.
Key Responsibilities
Provide outstanding customer service in a high-volume call environment
Generate accurate price quotes for customers
Follow up on customer quotes and identify cross-selling opportunities
Collaborate with the sales department to support territory development
Ensure accuracy and efficiency in all customer interactions and transactions
Qualifications
Previous Customer Service or Call Center experience is required
Strong communication skills and a professional, pleasant phone manner
Proficiency in Microsoft Word, Excel, and Outlook
Excellent multitasking and organizational abilities
Ability to work effectively both independently and as part of a team
Accurate mathematical skills and attention to detail
Experience in construction industry is a strong plus*
For immediate consideration: Please email resume to *************************
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to *******************************************
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Seasonal Customer Service Representative
Member service representative job in New York, NY
A New York landmark since 1901, Bergdorf Goodman represents the global pinnacle of style, service and modern luxury. With its rich history of showcasing leading and emerging designers, the iconic store at 5th Avenue and 58th Street-the crossroads of fashion-is a singular destination for discerning customers around the world. BG.com expands on Bergdorf Goodman's heritage, showcasing coveted collections for men and women in an unparalleled online shopping experience. Bergdorf Goodman is part of Neiman Marcus Group.
Your Role
This position is responsible for handling the daily use of the Credit Systems, knowledge of Audit Works and cash office, assisting customers and associates about questions on their accounts.
What you Bring
Customer Focus
Functional/Technical Skills
Personal Learning
Technical Learning
Conflict Management
Must have great customer service skills, experience in handling money, positive attitude, and must like detailed work.
To perform this job successfully, an individual must be able to perform each job duty satisfactorily.
The requirements listed above are representative of the knowledge, skills and/or ability required.
Customer Service Representative
Member service representative job in East Windsor, NJ
Come join the Modway family!
We're a team of passionate individuals with a unique company culture and dynamic work environment. With warehouses strategically located on both coasts, we aspire to bring joy to the modern home with furnishings for every room in the house.
Modway is seeking a Customer Service Representative with a passion for ensuring that customers' needs are satisfied through effective communication and support. organization. The position will work on-site at our Corporate Office located in East Windsor.
Essential Duties & Responsibilities:
Resolves customers' most pressing questions and concerns in a courteous, helpful, and knowledgeable manner in all areas of the Customer Experience value chain (i.e Order Entry, Customer Calls, Shipping, and Customer claims)
Research and diagnoses issues that resolve customer concerns to ensure a high level of retention and satisfaction
Follows the Customer Experience SOP's and compliance requirements while exhibiting efficient workplace productivity and time management skills.
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts, and file documents the CRM database.
Experience & Competencies:
Minimum of 2 years of Customer Service experience a call center operations environment resolving customers' concerns
Ability to learn and adapt to new processes quickly
Strong work ethics and eager to learn
Team player and work well with others at all levels of the organization
Maintains positive attitude when facing change in a fast paced environment
Strong problem-solving skills and the ability to think analytically
Excellent communication skills both written and verbal
Modway offers competitive market compensation, paid lunch, federal and company holidays (12 to 15 holidays a year) benefits including medical, dental, vision, flexible spending account, AFLAC, 401K, employee discount, and PTO.
Modway is an equal opportunity employer and will not discriminate against any applicant for employment by race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Customer Service Representative
Member service representative job in New York, NY
Our client is seeking a Patient Retention Coordinator to add to their growing team! The Patient Revenue Coordinator will be responsible for handling escalated customer issues, resolving discrepancies, answering questions, and working with insurance.
The ideal Patient Retention Coordinator will have 2+ years of experience in a Home Healthcare environment.
This role is in person - 5 days on site - in Brooklyn, New York.
Client Services Associate
Member service representative job in New York, NY
One of the largest Real Estate investment management firms in the world, with over $80 billion in assets under management, is looking to hire a Client Services Analyst. With over 300 people, they specialize in investing in property through acquisition and development, mainly in the US. They mostly invest in high-quality properties, office, retail, industrial, multifamily residential, and hotel, but a broad range of real estate strategies across the risk and return spectrum: core, core-plus, value-add, and opportunistic.
The primary responsibility for supporting the Firm's fundraising and client service efforts through the preparation of responses to Requests for Proposals (RFPs), Requests for Information (RFIs), Due Diligence Questionnaires (DDQs), and other investor inquiries.
Responsibilities include, but are not limited to:
Content Development:
Draft, edit, and coordinate RFP, RFI, and DDQ responses, incorporating both qualitative narratives and quantitative data, in collaboration with internal stakeholders across functions and levels of seniority.
Firm & Investor Relations Support:
Develop expertise in Clarion's investment platform and funds to support a wide range of investor relations activities.
Maintain strong working relationships across the Firm to stay informed on new initiatives, strategy updates, and performance results, ensuring client deliverables reflect current information.
Support special projects and ad hoc initiatives as assigned.
Candidate Profile
1-2 years of experience in financial services, preferably private fund marketing, client services, investor relations, due diligence, or operations.
Customer Service Representative
Member service representative job in Newark, NJ
Customer Service Representative I
Responsibilities:
Responds to telephone inquiries using standard scripts and procedures.
Defines or resolves inquiries received either through written or telephone correspondence.
Gathers information, researches/resolves inquiries and logs customer calls.
Communicates appropriate options for resolution in a timely manner.
Performs customer needs analysis and informs customers of services and resources available to them.
Maintains adherence (attendance, punctuality, use of AUX time).
All other duties as assigned
Must have experience working in a call center.
Education/Skills/Experience Requirements:
High School diploma or GED.
Excellent communication skills.
Candidates must go through the interview process with the client.
Customer Service Representative I *Bilingual
Responsibilities:
Responds to telephone inquiries using standard scripts and procedures.
Defines or resolves inquiries received either through written or telephone correspondence.
Gathers information, researches/resolves inquiries and logs customer calls.
Communicates appropriate options for resolution in a timely manner.
Performs customer needs analysis and informs customers of services and resources available to them.
Maintains adherence (attendance, punctuality, use of AUX time).
All other duties as assigned
Must have experience working in a call center.
Education/Skills/Experience Requirements:
High School diploma or GED.
Excellent communication skills.
Language: Spanish
Training Schedule: Monday through Friday 9 am to 5 pm for 2 weeks
After Training Schedule: Must be able to work between the hours of Monday through Friday 7 am to 5:30 pm and Saturday, Sunday, and holiday from 8:30 am to 5:00 pm (40-hour work week); fluctuating schedule.
Work Schedule: Will be discussed during interview
Customer Service Representative
Member service representative job in Woodbridge, NJ
Are you ready to embark on a rewarding career journey? At Plymouth Rock, we pride ourselves on fostering a dynamic and supportive service center environment where professionalism and teamwork are highly valued. If you're the kind of person who enjoys solving problems and helping others when they need it, this could be a great opportunity to start your career at Plymouth Rock!
We're currently seeking passionate individuals to join our team as Customer Service Representatives, where you'll play a pivotal role in providing exceptional service to our valued customers, agents, and partners. As a Customer Service Representative, you'll be at the forefront of our customer interactions, handling inbound calls with efficiency and professionalism.
RESPONSIBILITIES
• Answer inquiries via phone, email and texting regarding policies, coverages, and premiums with confidence and accuracy.
• Ensure first call resolution, making the customer experience as seamless as possible.
• Develop and maintain comprehensive product knowledge across all three lines of insurance (Auto, Homeowner, and Umbrella).
• Cultivate strong relationships with our agents and partners, contributing to our collaborative work environment.
• Utilize your analytical and decision-making skills to address policy changes and corrections effectively.
• Exceed customer and agent expectations by delivering top-notch service through positive interactions and extensive product expertise.
• The ability to work a flexible schedule is a critical aspect of this position. Hours for this position are shifts between: 8:00am-7:00pm Monday - Friday and 10:00am-3:00pm every third Saturday.
QUALIFICATIONS
• Strong interpersonal, communication, and organizational skills.
• Analytical mindset with good decision-making abilities.
• Proficiency in computer skills and data entry.
• High motivation to take ownership and follow up on tasks.
• Flexibility to adapt to a fast-paced, changing environment.
• Ability to work weekdays and rotational Saturdays.
• High school diploma required, college degree is a plus!
• Spanish language proficiency is a plus!
SALARY RANGE
The pay range for this position is $45,000 to $49,500 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.
PERKS & BENEFITS
• 4 weeks accrued paid time off + 9 paid national holidays per year
• Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
• Annual 401(k) Employer Contribution
• Free onsite gym at our Woodbridge Location
• Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
• Robust health and wellness program and fitness reimbursements
• Various Paid Family leave options including Paid Parental Leave
• Tuition Reimbursement
ABOUT THE COMPANY
The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
#LI-DNI
Customer Experience Analyst
Member service representative job in Kearny, NJ
Apparel that comes from the Japanese values of simplicity, quality and longevity. Designed to be of the time and for the time, LifeWear is made with such modern elegance that it becomes the building blocks of each individual's style. A perfect shirt that is always being made more perfect. The simplest design hiding the most thoughtful and modern details. The best in fit and fabric made to be affordable and accessible to all. LifeWear is clothing that is constantly being innovated, bringing more warmth, better design, and better comfort to people's lives.
Position Overview:
UNIQLO USA is looking for a talented and energetic analyst to join our Customer Engagement Center. This individual will be responsible for finding ways to improve the overall customer experience based on Voice Of Customer (VOC). We expect this person to represent our current and future customers, working directly with management, and key department leaders.
Job Responsibilities:
Analyze customer inquiries, various types of feedback. and related data.
Report to management and department leaders with suggestions on how to improve customer experience when working with logistics-related inquiries.
Understand customer voices, identify and work closely with business stakeholders both internal and external to troubleshoot customer pain points with the customer experience with efficiency.
Ownership to resolve customer issues including responding to customer inquiries and creating/updating SOP.
Continuously work with CEC team members to streamline and improve the customer experience and operations efficiencies within CEC.
Be able to take the lead as necessary, including customer support, in order to investigate the actual situation and resolve issues.
Collaborate with the Loss Prevention and Fraud Investigation teams to identify and resolve issues impacting customer experience.
Is up to date and understanding of industry fraud trends
Skills in defining requirements for operational changes or service improvement
Capability to adhere to team processes and standards, while leading process improvement efforts.
Ability to work in a fast-paced environment while maintaining a high level of attention to detail.
Other duties as assigned by supervisor
Requirements:
Bachelors degree required, preferable areas of study are: Economics, Mathematics, Statistics, Business, Marketing, Customer Service or similar
Minimum 2-3 years of experience in Logistics or E-commerce is preferred
Proficiency in Microsoft Office, particularly Excel, PowerPoint as well as similar tools
Flexibility and agility to adapt to changing and evolving business requirements and objectives.
Results-driven with exceptional detail and knowledge around metrics with excellent problem-solving skills and a strong work ethic.
Excellent interpersonal skills with the ability to build and foster strong cross-functional relationships, internally and externally.
Regular, dependable attendance and punctuality is required
Salary: $92,000 - $97,000
*The offered salary or salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills and expertise, and location of the position.
The Company is committed to equal pay initiatives and will not ask candidates for their current or past salary.
As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.
Customer Service Representative
Member service representative job in Edison, NJ
Edison, NJ 08817
Role Type: Onsite Role
Note: MUST be legally authorized to work in the United States.
JOB RESPONSIBILITIES:
Core Responsibilities:
Ensures all orders received, through EDI, emails and phone are processed in a timely and accurate manner. Ensure any changes or revisions to orders are properly documented and communicated. Provide necessary documents to operations/warehouse department
Responsible for establishing and maintaining effective communication with all customers regarding price discrepancies, out of stocks and potential shipping delays
Ensure all customer related documentation is complete and filed
Processes RMAs and credits. When necessary, forward credits to customers and corporate finance
Oversee/manage Papervision
Attend and participate meetings as required
Additional Responsibilities:
Answer incoming calls
Oversee the resolution of all customer complaints. Ensure communications are comprehensive and thorough. Report all complaints to supervisor when applicable
Provide customers missing or misplaced documents including but not limited to invoices and BOLs
Provide effective support to sales team
Greets and screens visitors and telephone call and notifies staff members or records and relays messages
Monitors admittance to facility assuring admittance is authorize employees and vendors only
Complete miscellaneous customer care functions and special projects as assigned
Complete reports and maintain documentation as required
Performs other duties as assigned
JOB REQUIREMENTS:
Education/Certifications:
High School diploma or GED equivalent
Experience:
One to two years related experience and/or training; or equivalent combination of education and experience
System Implementation preferred
Knowledge/Skills/Abilities:
Knowledge of Microsoft Excel; IDS systems; Power Sell software; EDI software and Microsoft Outlook
Oral and written communication skills
Time management
10 key skills
Language Ability:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees of organization
Math Ability:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
Good judgment is required for this position as there may be times when direct supervision may not be immediately available
WORK ENVIRONMENT:
Onsite Role: This position requires the associate to perform all duties at one of our UNFI locations, such as a distribution center or office
Travel (Minor): This position may require the associate to travel to company offices, distribution centers, or other locations for specific meetings or other business reasons
PHYSICAL ENVIRONMENT/DEMANDS:
Office Roles:
Most work is performed in a temperature-controlled office environment
Incumbent may sit for long periods of time at a desk or computer terminal
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear
Incumbent may use calculators, keyboards, telephones, and other office equipment in the course of a normal workday
Stooping, bending, twisting, and reaching may be required in the completion of job duties
Warehouse Roles:
Ability to lift up to 75 pounds and to stand, walk, bend, stoop, twist, and turn frequently
Exposed to temperatures ranging from -20 degrees below zero to 35 degrees Fahrenheit in Perishable Operation and 37 degrees to 90 degrees Fahrenheit in Grocery Operation
Ability to do repetitious arm, wrist, and hand movements required for maintenance and service procedures
Must be able to work with hands and arms overhead, and to work in or under the equipment
Requires manual dexterity, overall coordination, and good balance to work both at ground level and in high places to perform job duties. Ability to operate work-related equipment
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus
Woodstock Farms: Ability to work in an environment containing tree nuts, peanuts, soy, wheat, sesame, milk and different spices like pepper, chili, etc.
ADDITIONAL INFORMATION:
Interview Process:
The selection process will likely consist of two rounds. The first round will be conducted virtually via Microsoft Teams, followed by a second round which will be an onsite interview
Temporary to Permanent Opportunity:
Conversion from a temporary to a permanent position will be based on business needs, attendance, and overall performance. Candidates demonstrating strong performance and reliability may be considered for permanent employment
We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.
req UNFI-JB-687
Customer Support Agent
Member service representative job in Jersey City, NJ
BettingJobs are working with a well-established iGaming operator from Europe who are readying their launch in the regulated US market. The operations will be based out of New Jersey, and they are currently looking to hire a customer support team to launch in early 2026.
Key Responsibilities:
Provide responsive, professional assistance to customers through live chat, email, and phone.
Support players with account-related questions including registration, verification (KYC), deposits, withdrawals, and gameplay issues.
Guide customers through processes in a compliant manner following NJDGE regulations and responsible gaming policies.
Identify, document, and escalate technical or operational issues to relevant internal teams.
Maintain familiarity with our platform, games, promotions, and internal procedures to deliver accurate information.
Monitor player activity to identify potential fraud or responsible gaming concerns and escalate accordingly.
Work closely with the Compliance, Payments, and Fraud teams to resolve customer requests.
Maintain high-quality service levels and meet performance KPIs.
Contribute to a positive and supportive team environment, especially during the early launch phase.
Requirements:
Previous experience in Customer Support, ideally within iGaming, online entertainment, fintech, or a regulated industry.
Strong communication skills and a customer-centric mindset.
Ability to work shifts, including evenings, weekends, and holidays (24/7 operation).
Basic understanding of online platforms, payment methods, and troubleshooting.
Attention to detail with the ability to follow structured procedures.
Ability to work on-site in the New Jersey office.
Nice to have:
Experience in a regulated iGaming market (US or international).
Familiarity with KYC, AML, and responsible gaming principles.
Experience using customer support platforms (Zendesk, Freshdesk, Salesforce, etc.).
Customer Service Representative
Member service representative job in Jersey City, NJ
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for assisting customers with all issues with their online sports betting and iCasino accounts:
Applicants must be available to work any 8 hour shift between the hours of 10am -12am any day of the week. Agents are required to work in office 3 days per week.
Responsibilities
Communicate with customers via phone, email and live chat
Provide knowledgeable answers to questions about product, pricing and availability
Work with internal departments to meet customer's needs
Data entry in various platforms
Qualifications
At least 1 - 3 years' of relevant work experience
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work
Sports interest and knowledge
Reservations Agent
Member service representative job in New York, NY
At Casa Cipriani, the reservation agent is responsible for performing a variety of customer service and administrative duties to support the hotel's room reservation and revenue management objectives. The job is seasonal with the potential of becoming full time.
Essential Functions and Responsibilities of the job include but are not limited to:
Responding to incoming calls and emails from guests in a prompt, friendly and professional manner, providing information about the hotel's rooms, rates, and services, and assisting with room reservations and inquiries. Ensure that all customer data is properly stored and protected.
Utilizing the hotel's reservation system to efficiently manage room availability, rates, and packages, ensuring that the system is updated and accurate at all times.
Processing room reservations, modifications, and cancellations, and providing guests with detailed information about the reservation process, policies, and procedures.
Create and maintain an upscale and personalized pre-arrival process that improves the guests' experience and the hotel revenue.
Up-selling room categories and hotel services to guests, leveraging knowledge of the hotel's facilities, services, and special promotions to maximize revenue.
Ensuring accurate billing and payment processes: You will be responsible for ensuring that the reservation is secured and correct.
Maintaining a high level of knowledge about the hotel's facilities, services, and local attractions, and providing recommendations and information to guests as needed.
Excellent organizational skills and attention to detail
Ability to handle challenging situations and resolve customer complaints in a professional and timely manner.
Collaborating with other departments, such as sales, housekeeping, and front desk, to ensure guests receive exceptional service and to resolve any issues that may arise.
Ensuring that you are retrieving all the necessary relevant information to support the front staff in creating smooth and memorable experiences (arrival and departure time, special occasions, needs and preferences)
Maintaining accurate and up-to-date records of guest information and reservations, including guest preferences, special requests, and payment information.
Meeting and exceeding sales goals and targets, and actively seeking opportunities to increase revenue and maximize room occupancy.
Adhering to hotel policies, procedures, and standards, including data privacy and security, and ensuring that all guest information is kept confidential.
Should be knowledgeable, understanding, and adhere to Company Core Values and Mission Statement. Must lead by example.
Perform Switchboard duties and direct calls as needed.
Participating in training and development programs to improve job skills and knowledge.
Performing other duties as assigned by the management team.
Sales-oriented mindset, with a goal-driven approach to achieving targets and maximizing revenue.
Flexibility to work varying shifts, including evenings, weekends, and holidays, as needed.
Ability to work independently and as part of a team in a fast-paced and dynamic environment.
Qualifications:
Education: A bachelor's degree in hospitality management, business administration, or a related field is often preferred.
Work experience: Several years of experience in the hospitality industry, particularly in a reservations or sales role, is usually required.
Customer service skills: Excellent communication and interpersonal skills, as well as a strong customer-focused approach, are critical in ensuring guest satisfaction.
Technical skills: Proficiency in computer systems and software, including central reservation systems (CRS), global distribution systems (GDS), and Microsoft Office, is important.
Sales and negotiation skills: The ability to sell rooms, packages, and services to potential guests, and negotiate rates and packages, is essential.
Organizational skills: The ability to prioritize tasks, manage multiple tasks simultaneously, and maintain attention to detail is crucial.
Problem-solving skills: The ability to analyze and resolve guest complaints, resolve conflicts, and make decisions under pressure is necessary.
Financial management skills: An understanding of budgeting, forecasting, and revenue management, as well as the ability to analyze financial reports, is desirable.
Teamwork: A strong ability to work collaboratively with other departments, such as front office, housekeeping, and food and beverage, is essential.
Professionalism and integrity: A professional demeanor, strong ethical standards, and the ability to maintain confidential information is expected.
Refined verbal and written communication skills.
Minimum 2 years of progressive experience in a hotel or a related field requirement.
Ability to work overnight, weekends, and holidays.
Ability to stand or walk for long periods of time.
Must be able to lift, push, and pull items up to 40 pounds.
All job requirements in the provided indicate the minimum level of knowledge, skills, and/or abilities deemed necessary to perform the job competently. Job description is an overview of the duties, responsibilities, and requirements of the position. Employees may be required to perform other job-related assignments as requested.
Environmental Services Specialist
Member service representative job in New York, NY
Job Title: Environmental Services Specialist
Department: Facilities Management
For over 178 years, New York Academy of Medicine has been a driving force for progress, helping transform the landscape of health through independent thinking, rigorous research, and dynamic collaboration. Our mission reaches beyond the boundaries of conventional institutions; we champion a future where every person - no matter their background or circumstance - has what they need to live a healthier, longer life.
True transformation happens when diverse perspectives unite with a shared vision. We bring together grassroots advocates, global leaders, clinicians, policymakers, researchers, and community voices in purposeful partnership. Our work is grounded in evidence and resonates with human experience. We consistently turn ideas into action, accelerating the adoption of innovations that advance health equity far beyond New York's borders.
Position Summary/Overview:
Reporting to the Facilities Manager, the Environmental Services Specialist will be responsible for:
Overall cleanliness and repair of all items on specified floors of the building (cleaning will consist of all offices, common areas, restrooms, and event spaces)
Maintaining the general cleanliness of all buildings and grounds, including front of building and doors
Inspection of any light fixtures that are out and replace any bulbs, etc.
Assisting in setting up and coordinating set-up and clean-up for all meetings and special events, including lifting tables and placing chairs.
Assisting with delivery of furniture and supplies to the building.
Accommodating staff requests for maintenance services as instructed by supervisor
Removal of all trash as directed
Performing light carpentry, electrical, plumbing and other assistant handyman helper tasks as required
Other duties as assigned.
The ideal candidate will practice care in the maintenance of the facility and take pride in their work; recognize the contributions of others and collaborate effectively within and outside of the department; communicate well with others and listen effectively to their ideas; be flexible, enthusiastic, and persistent in overcoming obstacles; demonstrate ability to think and act independently while exercising good judgment; take initiative to solve problems; and have a desire to expand knowledge and develop professionally.
Qualifications:
Working knowledge of policies and procedures relevant to the job function
A familiarization with local, state, and federal regulations governing buildings in NYC or an ability to acquire such knowledge
2-5 years of maintenance staff experience required
High School Diploma or equivalent required
Ability to work flexible hours
Ability to work outside in all weather conditions
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand, walk, sit, handle or feel for objects, tools, or controls, reach with hands and arms, speak, and hear. The employee is occasionally required to climb, balance, stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50+ pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
This position is based in New York City and requires full-time on-site presence. It is a non-exempt, hourly position and is eligible for overtime pay and benefits.
NYAM is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. NYAM is an affirmative action employer. As an organization whose primary focus is health equity, NYAM is committed to creating a diverse and inclusive environment for all employees.
Application Process: Interested candidates should submit a resume and contact information for three references to ***********************. Applications will be reviewed on a rolling basis until the position is filled.
Salary range: The salary range for this position is $18 to $20 per hour.
Call Center Specialist
Member service representative job in Parsippany-Troy Hills, NJ
About Us
Dealer Owned Warranty Company LLC is a leading provider of F&I (Finance and Insurance) partnership services in the automotive industry, offering a full suite of obligor and administrator services, top-of-the-line products, technology, and training. We understand the importance of leveraging process and technology in the F&I industry to drive revenue and ensure success. Our goal is to provide visibility, transparency, and the tools needed for our partners to build their wealth and achieve their goals. DOWC prides itself on taking care of its employees (We were voted one of the “Best Places to Work” three years in a row!), and we also offer award-winning products. All of our positions are fully on-site in Parsippany, NJ.
Overview
We are seeking a dedicated and motivated Claims Support Specialist to join our dynamic team. This role is essential in providing exceptional support and call center service to our contract holders in the service contract and automotive F&I claims department. The ideal candidate will possess strong communication skills, professional phone etiquette, a keen attention to detail, a love for customer service, excellent problem resolution, and the ability to work effectively in a fast-paced and high-volume environment. This person will be solution-oriented and eager to learn a complex business. Opportunities for advance within the department with training provided.
Job Duties:
Provide outstanding customer support via phone, email, and chat related to claims inquiries.
Handle a high volume of inbound calls with a minimum of 40 calls answered per day.
Assist contract holders with inquiries regarding products and services, ensuring a high level of satisfaction pertaining to our contract guidelines.
Accurately log and track customer issues, inquiries, and requests in the incident management system from identification through resolution.
Deliver timely and reliable roadside assistance to customers in need.
Process payments accurately and efficiently to ensure a smooth customer experience.
Communicate effectively with team members and customers to resolve issues promptly.
Handle simple claims and troubleshoot basic to intermediate product or service issues.
Connect and triage customers calling in for a claim with the appropriate mechanical claims analysts.
Demonstrate excellent phone etiquette while handling client interactions.
Collaborate internal departments to streamline customer services with adherence to SLAs.
Maintain a queue of ongoing support tasks and resolve all customer issues in a high-priority manner.
Proactively communicate with leadership to escalate any issues for immediate resolution.
Create a positive support experience through active listening, problem-solving, and professional communication.
Analyze information and process documents to resolve issues prior to escalation.
Develop product knowledge to become a subject matter expert and confidently address customer concerns.
Participate in further training sessions to enhance product knowledge and service skills.
Qualifications
Minimum of 3+ years in a customer service call center environment required.
Proven experience handling a high volume of inbound customer calls.
Insurance claims or automotive industry highly preferred.
Ability to resolve escalated issues with a sense of urgency.
Strong business acumen with the ability to identify customer needs and recommend appropriate solutions.
Excellent communication skills, both verbal and written.
Proficiency in data entry and familiarity with MS office software applications.
Ability to work independently as well as part of a team in a collaborative environment.
Strong organizational skills with an emphasis on attention to detail.
Superior sense of urgency and ability to complete tasks in a timely manner.
Strong customer-first attitude and relationship building skills.
Come join our growing team here in Parsippany! As NJ's Best Places to Work Honoree for three years in a row, we offer:
Competitive compensation
Medical, Dental, Vision, 401k matching, Life Insurance, medical expense card
PTO and Sick Time
Corporate events, team and culture building activities, employee awards and recognition, company trips and more!
DOWC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact us for assistance.