Customer Service Associate
Member service representative job in Concord, NH
Starting hiring pay at: $16.00
As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great customer service. In this role, you will be responsible for taking orders in the drive-thru, assembling orders, delivering food to customers, cleaning the dining room, talking to customers, etc.
We are looking to hire Customer Service Associates who can thrive in an upbeat and fast-paced environment. We are hiring immediately for all shifts: opening shifts, closing shifts and everything in between. Whether you have previous experience as a customer service associate, retail team member, cashier, restaurant server, kitchen lead, cook, prep cook, drive-thru cashier or any other restaurant or service-oriented role - we have a position for you. We offer competitive pay and benefits for all positions. Even if you don't have previous Restaurant experience, this position is entry-level (yes, that's no experience required) and we provide paid training for every new Customer Service Associate on the team. We will make sure you are prepared to grow your Restaurant career with us.
Within your first year of working in the Restaurant, you can earn up to an extra $1.50 per hour in pay increases through additional training, certifications, and performance evaluations! If you want to be at Restaurant that is a FUN place to work, that values your growth and provides opportunities to impact your community, we want you on our team!
Qualities of awesome Canes Customer Service Associate:
Team player
Excellent communicator
Happy, Courteous and Enthusiastic
Hard working and attentive
Responsible and dependable
Authentic and genuine
Takes pride in doing a good job
Benefits available for hourly Crew:
Access to voluntary benefits through an insurance marketplace, including Medical & Pharmacy, Dental, Vision Life Insurance, Short Term Disability, Hospital Indemnity, Legal Insurance, Auto and Renter's Insurance, and ID Theft Protection
OnePass Gym Membership Program
401(k) With Safe Harbor Employer Match (age 21 & older)
Access to financial advisors for budget and retirement planning
Crewmember Assistance Program
Education assistance
Pet Insurance
Perks & Rewards for hourly Crew:
Paid Time Off*
Closed for all major holidays**
Early closure for company events
Casual Work Attire
Flexible Scheduling
Perkspot Employee Discount Program
*Must satisfy hours requirement per year
**Locations may vary
ESSENTIAL FUNCTIONS OF THE POSITION:
The intellectual and physical demands described below are representative of what must be met by Crewmembers to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Lift and carry, push or pull heavy objects up to 50 pounds
Kneel, bend, twist or stoop
Ascend or descend stairs
Reach and grasp objects (including above head and below waistline)
Excellent verbal and written communication
Ability to show up to scheduled shifts on time
Cleaning tables, floors and other areas of the Restaurant
Taking orders from Customers and processing payments efficiently
Follow proper safety procedures when handling and/or preparing food
Ability to multitask
ADDITIONAL REQUIREMENTS:
Must be 16 years of age or older
Provide all Customers with quick and friendly service
Work together as a team, assisting other Crewmembers in completion of tasks and assignments to ensure continuity of service
Work under pressure and at a fast pace
Align with Raising Cane's culture by balancing Working Hard and Having Fun
Take initiative
Comply with Company policies
Raising Cane's appreciates & values individuality. EOE
Financial Customer Associate - Bilingual- Merrimack
Member service representative job in Merrimack, NH
Do you genuinely enjoy making a difference in the lives of others? If you answered “yes” and are a customer service-minded champion, we are hiring Bilingual Financial Customer Associates (FCA) in our Merrimack site. We have multiple Spanish teams that provide financial support to our customers world-wide. All training and onboarding support is provided in English, with the possibility of joining our Spanish teams once proficient in servicing calls in English. If you are comfortable having conversations over the phone in either English or Spanish, this opportunity is for YOU.
In this full-time position, you can apply your skills and knowledge in a significant way every day to help others. Our FCA role is a springboard to an amazing career in which you change the lives of customers! In this customer service role, you will help customers feel more confident, make clearer decisions, and achieve their own financial dreams. You'll assist with a broad range of needs including answering questions about their 401k account balance and helping to make withdrawals, loans, account maintenance, provide education or resources. We commit to investing in you by strengthening your skills, experiences and connections that will help advance your career at Fidelity. You do not need a finance background to succeed in this role.
What to expect…
As a new FCA, you'll learn about the financial services industry, develop your skills, and gain new experiences.
Join a training cohort of associates during the first 14 weeks, spending time training to become a Financial Customer Associate. In this phase, you will start with basic customer calls and progress to more sophisticated calls related to our clients 401K plans.
In the subsequent months, you will continue taking customer calls to develop and hone your skills. There will be time in the day (away from assisting customers) to join team activities, get well-being support, and career coaching.
Rewards & Recognition: Your achievements will be celebrated as you progress through the program.
This is a full-time hourly phone position that also offers the opportunity to work extra hours based on the business needs and your availability. You do not need a finance background or a degree to succeed in the role.
The Skills You Bring
Ability to establish rapport and relationships through effective communication
Great listening skills, professionalism, and empathy toward others to support the challenges of our diverse customers.
Adaptability and flexibility to succeed in various work environments (i.e., balancing working from office and home, overtime, etc.)
Proficiency in navigating and troubleshooting basic technology issues or systems.
Handle a variety of situations and conversations driving towards a resolution suitable for all
Self-motivated teammate with strong social skills who brings energy and passion to the team
Minimum 1 year of customer service experience
High School diploma or GED required
The Value You Deliver
A passion for helping people
Desire for continuous learning, applying new concepts, and using training and experience to assist with decision-making
Provide outstanding customer service and communication via voice or digital channels
Note: Fidelity is not providing immigration sponsorship for this position
Our Investments in You
Our benefit programs are crafted to help you and your loved ones strike the perfect balance. Click here to learn about a few featured benefits (not all benefits are listed)
Shifts and Hours: Monday - Friday. Training hours are 8:30am - 5:00pm EST and post training must be able to work an 8hr shift between the hours of 10am - Midnight EST
Certifications:Category:Customer Service
Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.
Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Manufacturing Services Associate
Member service representative job in Portsmouth, NH
Job Title: Manufacturing Services Associate
Shift: Days | 7:00 AM - 7:00 PM (12-hour shifts)
Rate: $23.25/hr on W2 (OT Rate: $34.88/hr on W2)
The Manufacturing Services Associate I supports all cGMP manufacturing production suites by ensuring materials, equipment, and environments are maintained to compliant and operational standards. This role works closely with production teams, focusing on stocking, cleaning, preparing assemblies, and maintaining equipment under strict GMP and aseptic guidelines.
Key Responsibilities:
Perform daily 6S activities and stock each production suite; clean soiled parts daily.
Prepare, assemble, and autoclave materials and assemblies according to production needs and deliver them to suites.
Conduct daily and weekly maintenance on analytical equipment.
Perform weekly and monthly cleaning of inoculum rooms.
Document activities in both written and electronic systems following GMP and GDP standards; review documentation as required.
Obtain and maintain qualifications for all assigned tasks and keep training plans up to date.
Prepare and transport materials into, out of, and across production areas.
Maintain facility and equipment through routine cleaning and sanitization procedures.
Perform administrative tasks including shift exchange meetings, emails, and participation in team projects.
Perform other duties as assigned.
Customer Account Support Specialist
Member service representative job in Nashua, NH
The Customer Account Support Specialist oversees and supports external customer accounts by fostering strong customer connections and advocating for internal processes ensuring customer success and satisfaction. A Customer Account Support Specialist will collaborate closely with internal teams, support customer critical needs, interfacing and building relations with external customers, and providing support to the Program Management team.
The ideal candidate will have a strong background in customer service, order processing, manufacturing, and light marketing.
Duties/Responsibilities: Serve as the primary point of contact for clients and internal leadership, managing communication, expectations, and project status using tools, templates, and regular meetings.
Build and maintain strong client relationships, acting as a strategic partner to understand business goals and drive client satisfaction, retention, and organic growth.
Supporting the sales team, managing customer relationships, and ensuring smooth order fulfillment Collaborate with internal teams, Field Sales, Marketing Team, Operations, Planning and Engineering.
Backlog management (integrate demand with Program Managers and Planning).
Quote preparation, order processing, and purchase order review.
Identify and respond to issues that may affect delivery commitments.
Resolve/elevate specific customer issues by informing the appropriate management and notify the customer upon resolution.
Manage customer(s) portals and scorecards for customers.
Will be required to perform other duties as requested, directed or assigned.
Requirements: Bachelors/associate's degree or equivalent with a minimum of 1-year related experience in customer service/marketing or equivalent combination of education and experience.
Knowledge of various order entry and MRP systems.
Communication: Highly communicative, able to handle all customer inquiries efficiently, and keeps internal teams informed.
Customer-Focused: Handles customer inquiries with care and professionalism, ensuring customer satisfaction at all times.
Detail-oriented with keen business acumen.
Comfort with a face-paced environment and managing multiple work streams.
Knowledge of commercial, and aerospace/defense customers and product offering desirable.
Amphenol offers a competitive salary and benefits.
The candidate must be able to legally work in the United States; we are unable to provide sponsorship.
Position requires candidate to be a U.
S.
person as defined in ITAR, 22 CFR 120.
15 (U.
S.
Citizenship or Resident Alien Status) and defined by 8 U.
S.
C.
1101(a) (20).
Amphenol is a proud Equal Opportunity Employer as to all protected groups, including Individuals with Disabilities and Protected Veterans.
For consideration for this position, please apply online to: *********************
acquiretm.
com APC871
Customer Support Representative
Member service representative job in Portsmouth, NH
The Customer Support Representative serves as a primary point of contact for members of the IAPP by answering customer inquiries via email and phone, as well as initiating membership renewal and/or inquiry follow-up calls or correspondence to customers and members as needed.
Essential Duties and Responsibilities
Ensure customer service excellence and consistency
Assist Membership & Customer Support team with administrative tasks
Respond to membership inquiries by phone and email utilizing knowledge of various the IAPP membership levels, membership benefits, products, events, and professional certifications
Comprehension of/proficiency in other technologies as relates to answering member and customer inquiries, and updating customer information as necessary
May be asked to serve as a specialist in a particular product line of the IAPP
Additional Duties
Additional duties as assigned
Minimum Qualifications
Education and/or Experience
High school diploma or GED; and up to one year related experience and/or training; or equivalent combination of education and experience.
Proficient in Microsoft Office suite
English fluency required
Work Environment
At the IAPP, we value in-person connections fueled by fun, excellence, and communication. To align with this value, we have a hybrid work environment that allows for two remote days and three days in our Portsmouth, NH office.
About the IAPP
The IAPP is the largest and most comprehensive global information privacy community and resource. Founded in 2000, the IAPP is a not-for-profit organization that helps define, promote and improve the privacy profession. More information about the IAPP is available at iapp.org.
What We Offer
Working at the IAPP is an opportunity like no other. In addition to a competitive compensation package including base salary, bonus and a full range of benefits, the IAPP offers a creative, supportive and flexible environment. Other perks include casual dress, a dog-friendly office, summer hours, and sabbaticals after seven years of service. We work in a “get-stuff-done” culture that values respect, personal and professional growth, and an entrepreneurial attitude. We have been named to
Business NH Magazine
's Hall of Fame for “Best Small Companies to Work for in NH.”
Want to be part of our dynamic and rapidly growing organization? View more information about all of our open positions on our website: iapp.org/careers.
Customer Development Representative
Member service representative job in Nashua, NH
At Crown Linen Service, Inc., we're more than a linen company. We're a trusted partner helping businesses look their best and run efficiently every single day. We're seeking a dynamic Customer Development Representative (CDR) to drive revenue growth within our established customer base. This is not an account management role, it's a growth role. You'll be in the field uncovering opportunities, deepening relationships, and expanding Crown Linen's footprint through upselling, cross-selling, and value-based solutions that make a real impact for our customers.
What You'll Do
Sales & Growth Focus
Ride service routes and visit customer sites to uncover untapped opportunities within existing accounts.
Identify and close upsell and cross-sell opportunities for additional products and value-add services.
Develop strategies to grow "share of wallet," increase product placements, item mix, and service usage per account.
Partner with sales and service leadership to develop customized customer-growth plans and closing strategies.
Collaborate with production and service teams to ensure a smooth rollout of new business wins.
Customer Engagement & Value Creation
Build strong, trusted relationships with general managers, owners, and key decision-makers through consistent on-site presence.
Present tailored solutions that save customers time, improve presentation, reduce linen loss, and enhance operational flow.
Position Crown Linen as a strategic business partner, not just a vendor.
Gather customer feedback and relay insights that drive innovation and service improvements.
Sales Execution & Reporting
Maintain a healthy pipeline of opportunities within assigned routes and accounts.
Log all activity in the CRM, including visits, proposals, and closed business.
Meet or exceed monthly and quarterly goals for incremental revenue growth.
Provide weekly updates highlighting wins, opportunities, and competitive activity.
What You'll Bring
2-5 years of sales experience - ideally in linen, uniform, foodservice, medical, or other route-based B2B industries.
Proven record of success upselling, cross-selling, or expanding services within an existing customer base.
Exceptional relationship-building and consultative selling skills.
Strong communication and presentation abilities - comfortable in kitchens, offices, and boardrooms alike.
Self-starter with a hunter's mindset and a passion for achieving measurable results.
Valid driver's license and clean driving record.
Proficiency with CRM systems, Microsoft Office, and route-management tools.
How You'll Be Measured
Incremental revenue growth (upsell/cross-sell)
Product placement growth per account
Share-of-wallet expansion
Number of qualified opportunities identified and closed
Customer visit frequency and engagement quality
Why You'll Love It Here
Competitive base salary ($60K) plus uncapped earning potential (up to $90K OTE).
Opportunity to grow within a fast-paced, people-first company with a proud history of service excellence.
Supportive leadership, extensive training, and the freedom to own your territory.
The satisfaction of helping businesses across hospitality, healthcare, and industry succeed every day.
Technical Parts and Service Representative
Member service representative job in Bow, NH
Full-time Description
Located conveniently at the 89 & 93 junction in Bow, NH Pitco manufactures some of the best commercial restaurant equipment available in the market. Pitco began in 1918 and continues to grow and expand. Part of the Middleby Corporation, Pitco Brands are engineered and manufactured under one roof bringing top of the line fryers, pasta cookers and rethermalizers to customers around the globe. From your favorite local haunt to the largest global chain restaurant, our products are beloved for their innovation, ease of use and reliability.
Summary Provide technical support to agents and end users by researching and answering questions and troubleshooting problems.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Provide technical support for service/warranty agents and end users.
Provide answers to clients by identifying problems, researching answers, and guiding client through corrective steps.
Improve client references by writing and maintaining documentation.
Participate in development of client training programs by identifying learning issues and recommending instructional language.
Process part orders by phone, fax, returns, or backorders.
Troubleshooting
Requirements
Education and/or Experience
High school diploma or equivalent and formal technician repair training is a plus.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, wire diagrams, blueprints, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills
To perform this job successfully, an individual should have knowledge of Database software; Internet software; Spreadsheet software and Word Processing software.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to walk; sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Some work on site at restaurants, service agents, or in our training room may be required.
*A Drug test is a requirement of employment.
Customer Service Account Management Specialist
Member service representative job in Londonderry, NH
Working at Freudenberg: We will wow your world!
Responsibilities:
Collaborate with the sales, GATE, or market manager to ensure customer needs are met.
Interface with supply chain, logistics, sales, and other internal departments to ensure seamless customer experience.
Develop a working knowledge of assigned accounts and/or markets.
Proactively reach out to key customers or establish contacts as needed.
Support target initiatives/objectives and sales goals.
Maintain updated information in CRM.
Handle customer inquiries in a timely manner.
Qualifications:
5-8 years' experience in direct customer service, customer relations, inside sales or account management role.
Degree in Business, Communication, Supply Chain or equivalent experiences.
Experience in manufacturing or technical environment preferred.
Proficiency with MS Office, CRM, and SAP (ERP) Systems.
Working knowledge of supply chain processes.
Strong verbal and written communications.
Bilingual in French- a plus.
The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.
Klüber Lubrication NA LP
Auto-ApplyAdventure Readiness Specialist - Service
Member service representative job in Hudson, NH
About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary As a seasonal Adventure Readiness Specialist, you are a critical part of the Rivian Service team during our peak seasonal period, helping us provide seamless care that keeps owners focused on their adventure and their Rivians ready for the journey ahead. During our seasonal surges in delivery and service demand, you'll be on the front lines, helping our team navigate the high-volume peaks and ensure every owner's journey continues uninterrupted. This temporary role is also an exciting entry point, offering an expected 6-month, hands-on, rotational development experience that provides a comprehensive overview of our entire service operation. While this is a seasonal, temporary role, it will allow you to build skills that can prepare you for a potential future career as a Technician, Service Advisor, or Parts Advisor. Responsibilities This is a dynamic role where you will spend time learning and contributing across three key areas: Vehicle & Site Operations: Receive, inspect, and process incoming vehicle inventory. Maintain the quality and delivery readiness of our vehicles through washing, detailing, and charging. Manage vehicle logistics, including lot organization, shuttling vehicles, and secure key management. Maintain a clean, safe, and highly organized service center environment, adhering to 5S principles. Service Production Support: Assist technicians with basic vehicle repairs, focusing on Pre-Delivery Inspection (PDI) tasks and Express Lane work. Learn to safely use basic hand tools and power tools under direct supervision. Support the workshop by maintaining tool and equipment readiness. Front-of-House & Parts Support: Act as a friendly and professional first point of contact, assisting with greeting owners and creating a welcoming environment. Shadow Service Advisors to learn how to document customer concerns and navigate our work order systems. Assist the Parts team with receiving, stocking, and organizing parts, and fulfilling basic parts requests for technicians. Training & Career Development Participate in our TRAIL program-a guided path through hands-on learning, technical training, and professional growth. Receive mentorship and on-the-job training across multiple service roles. Complete Rivian Learning Network (RLN) modules. Explore pathways into long-term roles like Service Technician, Service Advisor, or Parts Advisor. Qualifications High School Diploma or GED is required. Experience in a hands-on environment is valued (e.g., retail, hospitality, warehousing, basic mechanical work). At least one year of direct automotive experience is preferred. A strong desire to learn, a high degree of adaptability, and a passion for working with your hands. Excellent communication and teamwork skills. Must be at least 21 years old and possess a valid driver's license with no driving-related suspensions or revocation of Driver's License (within a 3-5 year period). Ability to work a flexible 40-hour week, which may include varied shifts, weekends, and holidays. Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs). Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners. Ability to see, read, and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics. Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com. Candidate Data Privacy Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services. Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Please note that we are currently not accepting applications from third party application services.
High School Diploma or GED is required. Experience in a hands-on environment is valued (e.g., retail, hospitality, warehousing, basic mechanical work). At least one year of direct automotive experience is preferred. A strong desire to learn, a high degree of adaptability, and a passion for working with your hands. Excellent communication and teamwork skills. Must be at least 21 years old and possess a valid driver's license with no driving-related suspensions or revocation of Driver's License (within a 3-5 year period). Ability to work a flexible 40-hour week, which may include varied shifts, weekends, and holidays. Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs). Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners. Ability to see, read, and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics.
This is a dynamic role where you will spend time learning and contributing across three key areas: Vehicle & Site Operations: Receive, inspect, and process incoming vehicle inventory. Maintain the quality and delivery readiness of our vehicles through washing, detailing, and charging. Manage vehicle logistics, including lot organization, shuttling vehicles, and secure key management. Maintain a clean, safe, and highly organized service center environment, adhering to 5S principles. Service Production Support: Assist technicians with basic vehicle repairs, focusing on Pre-Delivery Inspection (PDI) tasks and Express Lane work. Learn to safely use basic hand tools and power tools under direct supervision. Support the workshop by maintaining tool and equipment readiness. Front-of-House & Parts Support: Act as a friendly and professional first point of contact, assisting with greeting owners and creating a welcoming environment. Shadow Service Advisors to learn how to document customer concerns and navigate our work order systems. Assist the Parts team with receiving, stocking, and organizing parts, and fulfilling basic parts requests for technicians. Training & Career Development Participate in our TRAIL program-a guided path through hands-on learning, technical training, and professional growth. Receive mentorship and on-the-job training across multiple service roles. Complete Rivian Learning Network (RLN) modules. Explore pathways into long-term roles like Service Technician, Service Advisor, or Parts Advisor.
Auto-ApplyCustomer Service Bank Representative
Member service representative job in Hooksett, NH
The Merrimack is seeking a motivated and experienced banking professional to join our award-winning customer service retail banking team. We are searching for a Customer Service Bank Representative (Universal Banker) in Hooksett , NH.
We offer a competitive salary along with a comprehensive benefit package including but not limited to, medical, dental, vision, generous retirement savings plan, paid time off, paid parental leave, tuition reimbursement, professional development and the opportunity to work with a great team! Hourly pay begins at $20.64 and is negotiable based on level of experience JOB REQUIREMENTS/DESIRED EXPERIENCE:
High school diploma or GED
Minimum one year experience in customer service and/or cash handling role
Experience utilizing software applications to perform customer service duties
Strong interpersonal and organizational skills
Must be able to work rotating Saturdays
Ability to travel between offices as required
Prior bank teller transaction knowledge a plus but not required
PRIMARY RESPONSIBILITIES:
Maintains a working knowledge of banking products and services while promoting them to the customer
Demonstrates openness and willingness to switch between the teller and customer service positions as the needs arise
Complete individual and business account deposit/withdrawal transactions, account opening and maintenance activities including checking, savings and time deposits
Provide a professional customer service experience while obtaining new business opportunity referrals through needs based inquiry
Responds to questions and resolve problems or concerns for customers effectively and efficiently
We believe in building genuine partnerships that encompass top of the line customer service delivered by a culture of teamwork, integrity and excellence. We take pride in the communities that we serve!
We are dedicated to providing challenging and rewarding career opportunities for our employees across the state. If you are looking for an opportunity to be part of an award winning team, we are interested in speaking with you!
We are an Equal Opportunity Employer. This includes veterans and individuals with disabilities.
Auto-ApplyClient Services Representative
Member service representative job in Portsmouth, NH
The Client Services Representative communicates with commercial and large industrial companies across the United States and Canada, building relationships, while managing the facilities' waste and byproducts into various outlets. The individual understands their dedicated accounts business and assists in determining which of our waste and recycling services will create the most efficient and cost-effective solution.
We are currently considering candidates for all levels of this career path!!
The base salary range for this role is $20.00 to $22.00 per hour. Final compensation will be determined based on experience and skills. We believe in transparent pay and career development. This role offers growth opportunities, with clearly defined career paths supported by regular feedback, skill-building opportunities, and access to internal advancement. Compensation may increase with expanded responsibilities or promotion.
Key Responsibilities
Receives service requests via phone or email and obtains necessary information in order to execute a defined service and create work orders for the services.
Executes work orders in a timely fashion and assures that each work order contains complete and accurate information to execute and bill for the service.
Schedules service requests with necessary vendors and confirms that service has been completed.
Coordinates with the Sourcing Group to get pricing from haulers and end sites to compare pricing with other vendors necessary.
Communicates with customers to troubleshoot issues such as the need for equipment repairs, material that does not meet quality standards, additional service fees, etc.
Coordinates with and support accounts payable and receivable departments to ensure all services are billed.
Preschedules weekly service when possible and proactively contacts service locations when they are due for service and prior to holidays.
Communicates regularly with account managers about service for assigned customers including reviewing equipment repairs and repair changes; notifies customer/account manager of any reoccurring issues and participates in solving problems.
Participates in training and other learning opportunities to expand knowledge of the company, products, sales, and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.
Career Path Definitions and Distinctions:
Level 1:
Has 0-2 years of progressively complex experience in the customer service field. Demonstrates knowledge in Casella's business products and services as well as customer service and client relationship management. Can effectively manage assigned customer base, take calls from most customers without assistance, hand in daily work order report once reviewed, utilize problem solving skills to assess issues and ask for assistance when needed from team members, bulling specialist or account representatives.
Level 2:
Has 2-3 years of progressively complex experience in the customer service and client relationship management field. Demonstrates knowledge and competence in several technical areas of customer service and client relationship management and can build strong relationships with home office and divisional employees at various levels within the organization. Cross-trained to handle all accounts from a customer service prospective, accuracy and notes with minimal billing issues, work order report reviewed by supervisor, ability to handle problems and/or direct to management with idea for resolution, handle all calls from any customer, reliable and able to work extra time as needed, manages customer base instead of being reactive (holiday prescheduling, managing overweight hauls).
Senior:
4+ years of progressively complex experience in the customer service and client relationship management field. Demonstrates highly integrated knowledge and competence in several technical areas of customer service and client relationship management and can build strong relationships with home office and divisional employees at various levels within the organization. Assists with training, works with Client Service Manager on billing issues, takes on additional responsibilities and asks for additional projects, reviews daily work order reports of others, handles escalations and knows who and when will need to know of the issues, supervises the team when needed. Is extremely reliable and accurate.
Education, Experience & Qualifications
The successful candidate will have a high school education, a demonstrated ability to work as part of a team in a collaborative environment and be legally eligible to work in the US. A bachelor's degree, relevant sales certifications, 1-2 years of sales experience and background knowledge or interest in an environmental and/or sustainability field are preferred.
Outstanding relationship management skills, excellent listening, communication and problem-solving skills and an ability to identify and develop sales opportunities are required. Demonstrated proficiency with Microsoft Office and a working knowledge of Microsoft Dynamic for CRM or similar software systems and related software are expected.
Attributes
Positive, team-oriented individual who is proactive, efficient, attentive has strong problem-solving skills and is results-oriented with the ability to see the larger picture while focusing on detailed information.
Benefits
Medical, Dental, Vision, Life & Disability Insurance, Maternity & Parental Leave, Flexible Spending Accounts, Discounted Stock Program, 401K, Employee Awards, Employee Assistance Plan, Wellness Incentive, Tuition Assistance, Career Pathways, and More.
Auto-ApplyFleet Service Representative
Member service representative job in New Hampshire
Administrative/Clerical Support
The City of Nashua is looking for a highly motivated individual to join our Division of Public Works in the Fleet Department as a Fleet Service Representative. Take your career to the next level with us as opportunities for growth and development await!
JOB SUMMARY AND RESPONSIBILITIES
This position serves as a contact for the overall scheduling of repairs and maintenance of vehicles for the Division of Public Works and other City Departments, as needed. Essential functions will include customer service and scheduling, maintenance tracking and coordination, workflow management, and a high level of administrative organization Responsible for the intake of vehicles for service and repairs, including the Fleet repair check in procedures and entering repair data selection in Fleet software Incumbent will open repair orders and purchase orders as needed and assist in the maintenance of parts inventory. Maintains all department records including those records through the Fleet software program. Responsible for the inspection, management, and compliance records for storage of hazardous materials and waste for the facility. This is a full-time position, Monday through Friday, 6:45 am to 3:45 pm, is part of the UAW CT Bargaining Unit, and provides an excellent work life balance. The position is grade 9, with a starting hourly rate not to exceed $27.21.
SKILLS/QUALIFICATIONS
Minimum 3 to 5 years work related experience in truck or automotive environment, preferably as a Service Writer, Fleet Dispatcher or Fleet Technician or related work experience
Proficient in use of vehicle diagnostic software
Knowledge of construction equipment (loaders, excavators, backhoe, etc.); hydraulic equipment; including airbrakes
Strong understanding of standard snow removal procedures and be familiar with Fleet Department operational protocols during snow events
Automotive/Equipment service software platforms and documentation of service and maintenance records of large fleets
Ability to perform arithmetic calculations involving fractions, decimals, and percentages
Ability to compose original correspondence, follow technical manuals, and have increased contact with people.
BENEFITS
Our comprehensive benefits package includes:
Health/Dental/Vision Insurance
Disability Income Protection
Life Insurance
Mandatory Participation in Nashua Board of Public Works Retirement System
457 Retirement
Vacation/Sick/Personal Time
Weekly Pay
HOW TO APPLY
If you are looking to start or further your career with the City of Nashua, submit an application at: ****************************************
EQUAL OPPORTUNITY EMPLOYER - Recruiting practices shall be consistent with State and Federal Law (9/10/2025)
Vehicle Service Specialist
Member service representative job in Hooksett, NH
Text henleyjobs to 23000 to start your application today!
Message and data rates may apply.
Are you looking to reach your full potential? Do you enjoy meeting new people and working in a team environment? Whether you are looking for a part-time job with flexible hours, or a full-time career with excellent advancement opportunities,
Henley Companies
the largest franchisee of Valvoline Instant Oil Change, is proud to offer you the tools necessary to succeed.
We welcome all types of talent - no matter your background or experience. Wherever your confidence level is, we'll make sure you're trained in the services we offer including changing oil, check/filling vehicle fluids or inspecting/replacing lights and wipers. Our team of trainers are equipped to lead you through the path of self-made success. That's why we do not require any experience in our service centers! It doesn't matter if you're a recent high-school grad, a well-seasoned professional looking for a change, a veteran transitioning back into civilian life or somewhere in the middle.
THE TOOLS WE'LL PROVIDE TO YOU
Paid on-the-job training
No late evenings - Most locations close by 7pm
Competitive pay set at $20.25 per hour
Now offering Earned Wage Access through DailyPay!
Promoting from within - 95% of upper-level management started out in an entry-level position
Safety Shoes, Uniforms & Personal Protective Equipment (PPE)
Tuition Reimbursement
Employee Discount - 50% off most services for up to 2 vehicles
Medical, Dental, Vision, and 401(k) Savings plan
*Terms and conditions may apply and benefits may differ depending on location
Responsibilities
Provide exceptional customer service and address any concerns or questions.
Perform oil changes, filter replacements, and lubrication services for vehicles.
Inspect vehicles for any potential issues or areas that require attention.
Conduct basic maintenance tasks such as tire rotations and fluid level checks.
Basic computer knowledge/aptitude
Keep track of inventory and ensure all supplies are readily available.
Maintain a clean and organized work environment.
Follow safety protocols and guidelines to ensure a safe working environment.
Requirements
Attention to detail and ability to follow instructions.
Excellent problem-solving skills
Strong customer service and communication skills
Ability to work in a fast-paced environment and handle multiple tasks.
Able to learn and follow the VIOC SuperPro process for all services.
Achieve SuperPro certification.
Must have reliable transportation.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions of the job
Inspecting and replacing car lights and wipers.
Check fluid levels and add fluids to vehicle when necessary.
Inspect/replace engine air filter and cabin air filter.
Add oil to engine in the proper amount based on specifications of vehicle make/model.
Able to remove/rotate/lift/reinstall tires for tire rotation service.
Lubricate necessary components of the chassis/driveline.
Perform additional services on cooling systems and transmissions.
Perform second checks by visually verifying and performing proper callouts to ensure all necessary services have been performed correctly.
Able to move from bay to bay to perform services on multiple vehicles.
Frequently ascends/descends stairs/catwalks/stepstools to retrieve vehicle parts (filters, wipers, etc.) or perform services top side or underneath the vehicle (drain oil, replace filter, differential services, lubrication)
Able to work for extended periods of time with arms above your head when performing services underneath the vehicle on a catwalk.
Constantly positions self to perform required services under the hood, related to tires, or on catwalk working underneath the vehicle.
Able to move/transport items up to approximately 50 pounds.
Able to work with tools to perform duties in tight sometimes hard to reach areas.
Communicate verbally and receive verbal communication to ensure services are performed accurately, safely and in the proper order.
Environment
In this position you will be subject to environmental conditions. Activities occur inside and outside and in varying temperature conditions.
In this position you will be subject to noise. There is sufficient noise to cause the worker to shout in order to be heard above ambient noise level.
In this position you will be subject to hazards. Includes a variety of conditions including but not limited to proximity to moving mechanical parts, moving vehicles, electrical current, exposure to high heat, and exposure to chemicals.
In this position you will be subject to atmospheric conditions. One or more of the following conditions that may affect the respiratory system or skin: fumes, odors, dust, mists, gases, restricted ventilation.
In this position you will be required to function in narrow aisles or passageways such as catwalks.
The above description is not intended to be an "all-inclusive" list of the duties and responsibilities of the job described, nor is it intended to be such a listing of the skills and abilities required to do the job. Rather, it is intended only to describe the general nature of the job.
Henley Companies and its affiliates are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to
race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law.
We participate in the E-Verify program.
#AB1134#
Regional Service Associate
Member service representative job in Bedford, NH
Starting Rate: $24.00
Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.
Regional Service Associates are skilled in the duties of both a Customer Service Representative (sales on the platform), and Teller (transactions at the teller line). This role supports the particular Region by floating to various branches within a designated geographic area where operating needs dictate the additional staff in a branch for a period of time.
Responsibilities:
Simultaneously performs the duties of a traditional branch customer service representative and teller. This position requires travel to various branch locations within the designated Region. An emphasis is made on placing employees within a specific geography to where they live.
Account Representative Duties:
Opens deposit accounts
Prepares and processes loan applications for various lending units (mortgage, consumer, small business, etc.)
Closes loans for customers for applicable business lines (i.e. consumer lending)
Ability to process ATM, ITM, TCR and ICOM
Makes referrals to other bank business lines and third-party partners
Proactively reaches out, by phone and in person, to high-value customers in efforts to retain and grow the portfolio
Responsible for operational compliance and adherence to policy
Handles daily account maintenance and other service issues as necessary
Teller Duties:
Process deposits to customer accounts; includes verification of cash, verification of endorsements, and providing customers with receipts.
Cash checks for customers and non-customers according to bank policy.
Process and properly record the sale of monetary instruments (i.e. official bank checks).
Properly file all government-mandated reports related to large cash transactions and the sale of all monetary instruments.
Process foreign currency purchases and sales.
Process various types of loan payments and credit card cash advances.
Relative to all duties, must adhere to all bank policies and procedures.
Individuals in this position will have a mixture of time spent between account representative duties and teller duties. On some occasions more time might be spent on one opposed to the other.
Problem Solving and Decision Making:
Incumbent has the authority to use discretion in some circumstances, but if/when written policy is unclear or there is any uncertainty, the account representative should seek guidance from the immediate branch supervisor.
Qualifications:
Incumbent must have the ability to work independently, multi-tasking in a fast-paced environment.
Individual should be an outgoing self-starter and be technically literate.
Basic business acumen and professionalism is a must.
The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
Ability to build relationships and strong alliances across the organization.
Ability to quickly learn details about the products and services offered by the bank.
High School diploma or equivalent
2-4 years of sales experience in a retail, financial services or hospitality environment preferred
Working Conditions:
While performing the duties of this job, the employee must be able to remain in a stationary position 50% of the time. The employee frequently is required to operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer. The employee is occasionally required to move about inside the office to access file cabinets, office machinery, etc. They also occasionally travel to locations outside of the facility, to attend meetings, trainings, events, and other business activities. The employee occasionally positions self to maintain or access files in file cabinets. The employee must have the ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. The employee frequently observes details at close range (within a few feet of the observer). The must have near visual acuity for working on a computer, far visual acuity, and peripheral vision necessary for driving a motor vehicle. The employee must occasionally lift and/or move boxes or equipment up to 20 pounds across office for various needs.
Persons holding this position are generally subject to inside environmental conditions having the lighting, temperature, and noise level of an open floor-plan office environment (moderate, but occasionally loud at times). The employees in this role frequently will be required to travel to other company locations. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
Auto-ApplyCashier/Store CSR
Member service representative job in Hinsdale, NH
?? Now Hiring! Part-Time Cashier Sandri Hinsdale Store ??
?? Schedule: 12:00 PM 8:00 PM (34 days/week) plus Saturdays 5:30 AM 1:30 PM
Looking for a part-time role where you can stay busy, help people, and be part of a locally-owned company with real growth potential? Join the team at Sandris Hinsdale store! Were hiring a Cashier who can work with a smile, stay organized, and handle the physical pace of a busy convenience store.
?? Who We Are:
Sandri is a family-owned chain of convenience stores with 18 locations across Western Massachusetts, New Hampshire, and Vermont. We pride ourselves on maintaining clean, safe, and welcoming stores where both customers and employees feel appreciated.
?? What Youll Be Doing:
Customer Service & Sales: Greet customers, process transactions accurately, handle lottery sales, and check IDs for alcohol and tobacco purchases.
Keep It Clean: Clean restrooms, sweep/mop floors, wipe counters and pumps, empty trash, and maintain a clean and safe environment inside and outside the store.
Stock & Restock: Refill shelves and coolers, rotate products, and check in deliveries.
Stay Alert: Monitor customer needs and follow all safety and security procedures.
?? Physical Requirements:
This role is active and on your feet! You must be able to:
Stand and walk for extended periods (up to 8 hours).
Lift, carry, and move products and supplies up to 40 lbs.
Bend, reach, kneel, and climb step stools or ladders as needed.
Perform cleaning tasks using mops, brooms, and cleaning agents.
Work in coolers and freezers during restocking (brief periods).
?? Who Were Looking For:
Dependable: Shows up on time, every time.
Friendly & Attentive: Loves helping people and keeping things running smoothly.
Detail-Oriented: Can manage transactions and balances accurately.
Responsible: Follows rules for ID checks and safe practices.
Hard-Working: Takes pride in a clean, organized, and well-stocked store.
?? Perks of Working at Sandri:
?? Uniforms Provided
? Paid Time Off & Vacation (for full-time team members)
?? Growth Opportunities We love to promote from within!
Apply today and bring your energy to a company that values its people!
Compensation details: 13-14.5 Hourly Wage
PI00f71cfa3459-31181-37297868
Client Service Representative
Member service representative job in Nashua, NH
At Animal Medical Center of New England, our team members all share the same passion for making and keeping animals healthy.
Our hospital truly is an excellent place to work, with a highly skilled team focused on 'best in practice' veterinary care.
We are very supportive of individuals looking to grow their veterinary careers and look forward to hearing from you.
Position Overview
The Customer Service Representative / Receptionist contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital.
Key Responsibilities
Provides excellent customer service in-person, over the phone, and during high-stress situations.
Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
Assists with medication pickups, inquiries, and provides information about services and products.
Inputs and manages data in practice management software, including billing and accounts.
Assists with retail sales, weighing pets, processing faxes, and maintaining records.
Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.
Qualifications (Required)
High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
Must have 2 or more years of experience as a veterinary receptionist or veterinary assistant
Preferred Skills (Nice to Have)
Prior experience with Cornerstone
Schedule:
Full-Time, Day Shift
Based on hospital needs. The hospital is open from 8am-8pm, 7 days a week.
Rotating weekends. 1 major holiday and 1 minor holiday required.
What We Offer
We care deeply about supporting our team members - professionally and personally. Benefits include:
Medical, dental, and vision insurance
Paid Parental Leave (birth, adoption, foster)
401(k) with discretionary contribution
Team Member Pet Discounts
Emotional wellbeing support - including Calm app access and 24/7 EAP
CE stipends and career development resources
Grant Circle - a relief fund for team members facing personal hardship
Local hospital culture backed by national resources
Pay Range$16-$19 USD
At PetVet Care Centers, we're committed to a Culture of Care - for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.
Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you're providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.
You care for pets. We care for you.
PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V
PetVet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices.
Auto-ApplyTechnical Service Representative II
Member service representative job in Portsmouth, NH
We believe that great healthcare is an essential safeguard of human dignity. At Laborie, we know the work we do matters - it's what fuels our motivation and contributes to our success. If you're ready to make a positive impact in the lives of patients across the globe, we'd like to meet you. We support and empower our employees to grow their careers in an environment that encourages a sense of belonging and a connection to doing good. We're not afraid to roll up our sleeves to make our goals a reality and work together to solve for our customers. We reward and recognize our employees based on our values of Aspire to Greatness, Respect All, Own It, Working Together, Persist with Passion. Who We're Looking For: As a key member of the Service Department, the Technical Service Representative II will be on the front-line representing the company and focus on providing an excellent customer experience by supporting our customers through various channels on technical issues for all products offered by Laborie. When required, the representative will be assisting the team with Return Merchandise authorizations and replacement orders as well as following up with customers to make sure that they are satisfied with the replacement parts. Location: Portsmouth, NH (Hybrid)
This is an hourly non-exempt role. Pay rate is $25-27/hour, depending on skillset and experience.
About the Role:
Serve as the primary representative in the Tier 1 queue, promptly answering customer calls and addressing inquiries in a timely manner.
Troubleshoot customer issues via telephone, email, and remote access by gathering information, identifying the problem, and working to resolve it efficiently.
Maintain and record issues in a clear and concise manner using the Technical Support Center tools and ERP systems (SAP) following our Quality Management system (QMS) procedures.
Create Return Merchandise Authorizations and replacement orders through the Laborie ERP (SAP) system when required
Follow-up with customers to make sure their replacement materials are working, and customer is satisfied.
Work with other technical support team members, the repair department and field technicians to service the customer's needs.
Maintain technical knowledge and learn new products as required and maintain adherence to LABORIE specified Service Level Agreements (SLAs) to meet customer expectations.
Multitask effectively during busy times; exercise patience and professionalism during stressful situations and when dealing with clients; Escalate problems following the escalation process as required.
Complete all training requirements on time and document according to our Quality Management System (QMS).
Minimum Qualifications:
Minimum of 2 years of technical support experience, with excellent telephone, verbal, and written communication skills; fluent in English (written and verbal).
Strong knowledge of PC operating systems, applications, and general technologies.
Solid understanding of pumps, pressures, and scales, along with hands-on experience in mechanical and hardware inspections and troubleshooting.
Proven ability to analyze and resolve complex technical problems while effectively communicating with customers.
Demonstrated strengths in time management, planning, prioritization, and administration.
Strong ability to collaborate effectively within and across teams.
Preferred Qualifications:
Experience troubleshooting Bluetooth-enabled devices and printers.
Experience working with SAP or other ERP systems.
Bilingual in French or Spanish.
Why Laborie: Our Mission every day is to operate as a world-class specialist medical company making and advancing technologies that preserve and restore human dignity. We do that today by helping people with pelvic and gastrointestinal conditions live normal lives, and by helping mothers and babies have safe deliveries.
Paid time off and paid volunteer time
Medical, Dental, Vision and Flexible Spending Account
Health Savings Account with Company Funded Contributions
401k Retirement Plan with Company Match
Parental Leave and Adoption Services
Laborie provides equal employment opportunities and non-discrimination for all employees and qualified applicants without regard to a person's race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation, or any characteristic protected under applicable law. Laborie is committed to providing access and reasonable accommodation in our services, activities, education, and employment for individuals with disabilities.
Auto-ApplyMember Service Associate
Member service representative job in Milford, NH
Under the direction of the Member Experience Supervisor/Manager, the Member Service Associate II is responsible for providing exceptional service to our members by addressing their inquiries, resolving issues, achieving sales goals, and maintaining deposit account relationships through a positive experience. This role requires strong interpersonal skills, attention to detail, and the ability to work efficiently in a fast-paced environment.
Key Responsibilities
* Greet and assist members with their inquiries and concerns via phone, email, and in-person interactions.
* Maintain and update member accounts, ensuring accuracy and confidentiality.
* Identify and resolve member issues promptly and effectively, escalating when necessary.
* Provide information and guidance on membership benefits, programs, and services available in order to meet branch deposit and loan goals.
* Handle and process member transactions accurately and efficiently.
* Maintain thorough and accurate records of member interactions and transactions.
* Meet established member relationship management standards through onboarding programs, outbound sales calls and referrals to other business lines.
* Work closely with team members and other departments to ensure seamless member service experience.
Core Skill Competencies
* Communication: Clear and effective communication skills, both written and verbal.
* Member Focus: Commitment to delivering exceptional member service and enhancing the member experience.
* Problem-Solving: Ability to identify issues, think critically, and develop effective solutions.
* Mathematical Skills: Basic math skills to handle cash transactions, balance cash drawers, and perform calculations.
* Attention to Detail: High level of accuracy and thoroughness in all tasks and documentation.
* Time Management: Efficiently manage time and prioritize tasks to meet deadlines and service standards.
* Teamwork: Ability to work collaboratively with others, to achieve common goals and improve member service and work a flexible schedule to include Saturdays.
* Technical Proficiency: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and banking software applications.
Physical Demands
* Ability to remain seated or standing for extended periods while performing job tasks.
* Occasional lifting and carrying materials weighing up to 30 pounds.
* Frequent use of hands and fingers to operate office equipment, including computers, phones, and keyboards.
Qualifications
* High school diploma or equivalent is required.
* • Ability to advance to level III if goals meet or exceed expectations.
* One to two years' experience as a customer service representative in either a retail establishment or financial institution in which sales were a function of the job.
* Demonstrated success in sales in a financial organization as well as knowledge of deposit and loan products is required.
* Proven track record in member service.
* Present a professional image to the membership and community.
Treasury and Business Services Officer II
Member service representative job in Keene, NH
Full-time Description
We are looking for a Treasury & Business Services Officer II to join our Retail team in Southern New Hampshire.
The Treasury & Business Services (TBS) Officer II is responsible for effectively selling the Bank's depository and treasury management services to existing and prospective clients, either in conjunction with Relationship Managers or on an individual basis, achieving deposit and fee income goals. This person will also focus on customer retention efforts by providing a superior level of relationship management and customer service.
The TBS Officer II will be expected to prepare sales presentations, explain services offered, and recommend services which would benefit clients. They identify opportunities to cross-sell other products and services. The TBS officer II will continuously keep track of market data and intel, and communicate it regularly with team members, business partners, and management. They will continue their own learning and development within the treasury space and disseminate the information to their team.
Requirements
Achieve/exceed key objectives and goals in business development, client retention, deposit growth, portfolio quality, fee income, cross sales, referrals, client satisfaction, and knowledge of comprehensive treasury and cash management solutions.
Call on new and existing commercial and municipal clients to develop and close treasury and cash management sales business.
Develop and present treasury management sales proposals and pricing proformas for prospective and existing clients to further develop and strengthen business relationships.
Conduct annual treasury and cash management reviews and risk assessments for top tier commercial and municipal clients.
Maintain up to date and thorough knowledge of treasury sales programs, products, and services, as well as applicable federal and state regulatory and compliance requirements.
Serve as the internal Bank expert treasury management products, services, and trends and delivers internal presentations to team and management
Actively participates in sales meetings, joint call planning and prospect development, in partnership with region's commercial lending, wealth management and branch calling officers.
Prepare contracts and implementation documentation, in accordance with all account opening, account ownership verification and cash management services set-up processes; reviews and checks documents for completeness, accuracy and conformance with applicable rules/regulations and procedural requirements.
Provides an exceptional level of quality service for internal and external customers.
Adheres to and upholds all written policies and procedures of the Bank, including BSA/CIP and OFAC monitoring and reporting, security, operation, and personnel policies
Location: This is a hybrid role based out of Keene, New Hampshire.
What You Bring
Bachelor's degree, or equivalent work experience
10 or more years of sales experience in the commercial banking industry
Expert sales and new business development skills
Excellent customer service/relations skills
History of meeting and exceeding deposit and revenue goals
CTP strongly preferred
Proven ability to develop and maintain open, professional, positive, and productive relationships; demonstrate cooperative behavior with management, business partners, customers, and coworkers, and work effectively as a team member.
Strong ability to maintain and manage personal composure when confronted with a difficult situation and/or customer, with the ability to provide information, data, advice, and solutions, as well as gain trust and respect.
Excellent listening, verbal, written and business communication skills, delivered in person, via phone or email, including effective questioning strategies, and negotiations skills.
Demonstrated organizational and time management skills with the ability to effectively multitask, complete assignments and meet deadlines in a timely manner.
Ability to work independently, under limited direction/supervision, exercising independent judgment, referencing available resources, and demonstrating a high level of accuracy and attention to detail.
Advanced PC experience using MS Office products (Word, Excel, Outlook, Adobe), with the ability to adapt to learn and support new products and technologies quickly.
Must maintain confidentiality and privacy
Professional appearance; grooming and dress consistent with MB appearance policy
If you are interested in the role and do not meet 100% of the requirements, we are still interested in hearing from you!
Why Mascoma Bank?
Strong culture of belonging with a team that values creativity, new perspectives, and innovation.
Community first minded. We care about our employees and the communities we serve.
Competitive compensation.
Flexible work environment with onsite, remote and hybrid opportunities.
Career development and internal career mentorship.
Comprehensive health care, dental care, and vision.
401(K) Program: 4% safe harbor employer match on top of 5% non-elective contributions following one year of service.
Generous PTO starting at 22 days per year, not including 11 paid holidays and 16 hrs. of Volunteer Time Off.
Tuition Reimbursement.
Student Loan Paydown and so much more!
Background and Credit Check
As part of our commitment to maintaining a secure financial institution, all final candidates will be required to successfully complete background and credit screenings as part of the hiring process. These screenings will be conducted in accordance with applicable laws and industry regulations.
Please note: Having a record on a background or credit report does not automatically disqualify you. We evaluate results on a case-by-case basis, considering their relevance to the role and any regulatory requirements.
Our Commitment to Belonging!
The communities served by Mascoma Bank consist of individuals from diverse backgrounds. Our employees likewise bring unique perspectives, experiences, and approaches to the bank. We strive to create a safe and welcoming environment for all who pass through our doors and a workplace that actively demonstrates mutual respect and trust, one of our core values. A truly inclusive culture leads to a sense of belonging and support for all team members and inspires innovation and creativity. We are committed to recruiting and retaining a diverse talent pool, increasing team member engagement through professional development and community outreach activities, and offering personal growth workshops and team-building opportunities. By embracing diversity, equity, and inclusion, we strengthen our communities and ourselves.
Mascoma Bank is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, ethnicity, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, status as an individual with a disability, or other applicable legally protected characteristics. To request reasonable accommodations, please contact ***********************.
Mascoma Bank is an Affirmative Action and Equal Opportunity Employer, M/F/D/V.
Salary Description $82,237 - $106,908
Customer Service Representative
Member service representative job in Ashland, NH
Customer Service Rep -NLVH
At AmeriVet, your well-being, your loved ones, and your future are our top priorities. This commitment is reflected in the comprehensive range of benefits we offer, including:
• Comprehensive medical, dental, and vision insurance
• 401(k) matching
• Generous holidays and paid time off
• Career development programs
• Robust health and wellness initiatives
• Employee referral bonus programs and much more!
AmeriVet takes pride in embracing the uniqueness and diversity that every team member, pet owner, and pet brings to our community. Our unwavering dedication revolves around nurturing a culture of diversity, equity, and inclusion, where each team member not only feels a strong sense of belonging, but is also empowered to thrive.
Auto-Apply