Member service representative jobs in North Carolina - 4,343 jobs
Manager, Salesforce CRM (Operational Lead)
Apryse
Member service representative job in Charlotte, NC
The Role:
Apryse is seeking a Manager of Salesforce CRM (Operational Lead) who brings strong, hands-on Salesforce expertise, can oversee day-to-day activity, and has the aptitude to grow into a broader leadership role. This role is ideal for a high-performing senior admin who enjoys solving problems, driving improvements, and supporting a cross-functional team - not someone who needs everything defined or mapped out for them.
You will be the player/coach of the Salesforce Admin function: Executing configuration work, supporting the business, guiding junior admins/contractors, and ensuring our core GTM systems run smoothly. You should thrive in ambiguity, collaborate well with others, and bring a proactive, positive attitude every day.
This is not a "big strategy" role - it's a day-to-day operational leadership role for someone who can think clearly, communicate well, and keep the engine running while also spotting opportunities to improve process, quality, and user experience.
Please note that candidates must be able to work Eastern Standard Time (EST) hours, as the position requires leadership and support across a global team.
Responsibilities:
Team & Workflow Leadership
Serve as the operational lead for the Salesforce Admin team (player/coach model).
Oversee workload management, ticket triage, prioritization, and day-to-day issue resolution.
Provide guidance, feedback, and support for junior admins and contractors.
Help build the team from the ground up - including processes, norms, and expectations.
Hands-On Salesforce Administration
Perform and oversee configuration across Sales Cloud, Service Cloud, and CPQ as needed.
Build and optimize: flows, fields, objects, validation rules, record types, permissions, and layouts.
Maintain org structure, documentation, data hygiene, and change management standards.
Conduct quality checks and ensure changes follow defined deployment processes.
Support Salesforce CPQ in a day-to-day operational capacity (pricing, product rules, approvals, troubleshooting).
Spot opportunities for cleaner configuration, process efficiency, and error reduction.
Collaborate with Sales Ops, Finance, and RevOps to resolve quoting issues quickly.
Systems Oversight & Improvement
Monitor system health, integrations (e.g., Boomi), and automation behavior daily.
Identify patterns, risks, and improvement opportunities across the CRM ecosystem.
Recommend tactical enhancements to reduce friction, improve usability, and increase data reliability.
Work through ambiguity and help shape clearer processes as the environment evolves.
Cross-Functional Collaboration
Partner closely with Sales, CS, Finance, Legal, Marketing Ops, and RevOps on requests and enhancements.
Translate business needs into clear tasks or configuration changes.
Communicate with calm, clarity, and confidence - even when navigating incomplete information.
Requirements:
8+ years of Salesforce admin experience
Solid understanding of CPQ, Sales Cloud, and a strong understanding of the GTM tech ecosystem
Experience guiding or mentoring admins/contractors
Strong communication skills across business and technical audiences
Experience with release management, sandboxes, and deployments
SaaS or high-growth company experience preferred
Hands-on builder who takes pride in accuracy and best practices
Salesforce Certifications: Admin, Advanced Admin, Platform...etc.
Benefits:
Competitive salary commensurate with experience and qualifications.
A comprehensive extended benefits package including health, dental and vision for you and your family, with company paid offerings.
401K savings program with company match.
Generous paid time off (PTO) is offered to support the ability to rest and recharge.
A great team environment and resources, supporting you to do the best work of your life and providing unlimited career growth potential.
Highly autonomous and entrepreneurial environment.
Annual recurring WFH allowance for you to purchase items you need for your home office.
Ongoing support for learning development so you can master your craft.
Work with the hardware you're most comfortable with (Windows or Mac).
Diverse and inclusive workplace where we all learn from each other.
Company Description
As the industry-leading provider of document software development (SDK) technology powering everything from traditional desktop software to innovative web and mobile applications, at Apryse we are committed to delivering cutting-edge technology solutions that empower our clients to achieve their goals. With a broad international portfolio of combined companies, products, and leading technologies, we are actively changing the way the world works with documents to make work better and life simpler.
Customers like IBM, Autodesk, DocuSign, Boeing, Microsoft (and many more!) come to us to realize their web and mobile strategies for document management, editing, and collaboration as the #1-ranked commercial document SDK of choice for companies worldwide. As a result, you can find our document technology in thousands of solutions, including those of household names, used by millions across virtually every industry. Our XODO app alone has 25M unique installs -- and counting -- and the highest ratings among PDF productivity apps on the largest online app marketplaces.
Ready to join our team?
If you are interested in helping Apryse deliver on its commitments and taking your career to the next level, we invite you to apply online now. Additionally, we view the above section as a guide, not a checklist. We welcome diverse and non-traditional backgrounds and encourage you to apply even if you do not have every requirement listed.
The compensation for this position is commensurate upon experience, with a range between $95,000.00-$128,000.00 USD in on target earnings.
We are committed to a work environment that is inclusive to all and free of discrimination. It is our policy to be an equal opportunity employer without regard to race, color, religion, sex, age, national origin, disability, sexual
$95k-128k yearly 1d ago
Looking for a job?
Let Zippia find it for you.
Customer Account Specialist
Insight Global
Member service representative job in Charlotte, NC
Must Haves:
Associate's degree or equivalent work experience required. Undergraduate degree preferred.
3-5 years of experience in a corporate environment
Excellent telephone skills required in order to deliver the best experience to the customer. Requires a good attitude, attentiveness, timeliness, and personalization of each customer's experience.
Outgoing personality with strong organizational and time management skills.
Resilient, persistent and dedicated sales skills conducted predominantly by phone.
Proficient in Windows Operating Systems.
Plusses:
Experience working in supply chain or logistics
Proven leadership experience
Consistency in past positions
Client facing experience
Experience using SAP
Experience using a video conferencing platform like MS Teams or Ring Central
Day to Day:
Receive and process orders via inbound telephone calls, email, and EDI from B2B customers.
Expedite as required to ensure customer satisfaction. Responsible for confirming order, product availability, delivery status using company guidelines and assigned distribution lanes.
Build effective team unity through collaboration, trust, and accountability as a member of a high-performance work team to deliver profitable results to our customers.
Assure to follow all company policies regarding product information and sales policy portals to ensure all customer transactions are accurate.
Create action plan with external sales team to meet established goals and objectives for volume and market share.
Track customer facing measures to include missed order and shipment reporting.
Research and resolve customer disputed items while working with the customer solution team.
Maximize daily shipments and volume while working with the BMD insides sales team to contribute to company's market share and achieve sales volume targets.
Collaborating with customer solutions team and sales.
Job Description:
A well-known manufacturing client of Insight Global is looking to bring on a Customer Account Specialist in Charlotte, NC. This role is hybrid, with 3 days a week onsite in the office. The main focus is making sure B2B customers get top-notch service-processing orders, handling special requests, building strong relationships, and helping drive company profits. You'll be juggling a high volume of inbound calls from customers, plant contacts, carriers, and field sales. They're looking for someone who's collaborative, a strong team player, thinks analytically, and can make smart decisions independently. If you're highly motivated and thrive in a fast-paced, high-performing team, this could be a great fit.
Compensation:
$20/hour while on contract, upon permanent conversion, salary is $57k.
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
$57k yearly 1d ago
Client Services Representative
Addison Group 4.6
Member service representative job in Apex, NC
Job Title: Client ServiceRepresentative
Industry: Specialty Coatings / Manufacturing / Chemicals
Pay: $65,000-$70,000 base salary
Benefits: Vision, Dental, Health, 401k
Job Description:
Addison Group is partnering with a global leader in specialty coatings to identify a Client ServiceRepresentative for their Apex, NC location. This direct-hire role was created due to growth and restructuring within the customer service function and will support approximately 200 active customers in a fast-paced manufacturing and technical environment.
This is a highly visible, customer-facing role requiring a proactive, service-oriented professional who thrives in high-touch customer interactions and complex order management.
Responsibilities:
Manage end-to-end customer order processing from entry through shipment and billing
Input, review, and validate customer orders to ensure accuracy and readiness for shipment
Proactively communicate with customers regarding order status, delays, changes, and logistics issues
Coordinate deliveries and ensure customer carriers are prepared and aligned
Serve as a primary point of contact for repeat customers and ongoing relationships
Handle customer inquiries, complaints, and escalations with professionalism and confidence
Generate, maintain, and analyze order, billing, and service-level reports
Perform daily billing activities, including issuing debits and credits
Maintain and update customer pricing files and documentation
Coordinate warehouse pickups with customers, sales teams, and third-party warehouses
Qualifications:
3-5 years of customer service or inside sales experience in a manufacturing or similar environment
SAP experience required
Proficiency in Microsoft Office and web-based systems
High school diploma or equivalent required
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
$65k-70k yearly 22h ago
Client Services Representative
Graham Personnel Services 3.6
Member service representative job in High Point, NC
Graham Personnel Services is seeking a Client ServicesRepresentative with strong project management experience to support a Sales Team and maintain client relationships.
The ideal candidate can work independently while also collaborating effectively with team members. This role focuses on coordinating client accounts, ensuring accurate communication with operations, and supporting the continued growth of clients.
This is a temp to hire opportunity with a pay rate of $24-26/hr.
Responsibilities:
Serve as the main contact for assigned client accounts
Maintain and control documentation from the Sales department, including Customer Specification Documents
Handle administrative details for new projects
Support client services on project-based work, troubleshooting, record-keeping, and process improvement
Perform other duties as assigned by supervisor or manager
Qualifications:
Bachelor's degree preferred
Proficient in Microsoft Office
Minimum 1 year of experience in client management; 2+ years preferred
Strong project management skills required
Ability to work independently and collaboratively
Skills:
Strong communication and organizational skills
Detail-oriented with ability to manage multiple tasks
Ability to collaborate across teams to support client needs
$24-26 hourly 4d ago
Customer Service Representative
Life's Abundance, Inc. 3.3
Member service representative job in Asheville, NC
Customer Care Representative - In-person Full-Time, Mainly Inbound Calls, No Quotas, $19 - $20/Hour, Excellent Benefits
This full-time role is ideal for someone who values a relaxed, supportive environment focused on quality interactions rather than meeting quotas. You'll handle incoming calls and emails, with no outbound telemarketing and no quotas to meet, allowing you to focus on delivering exceptional service.
Why Join Us?
Work-Life Balance: Monday through Friday schedule, with a 40-hour workweek from 8:00 a.m. to 4:30 p.m. Shifts may vary slightly in coordination with our call center in Dumas, Texas.
Convenient Hours: No night or weekend shifts, plus paid time off for major national holidays.
No Solicitation/Sales Calls: Our company does not engage in sales calls. We are committed to providing a focused and efficient environment for our team to serve our customers.
Hear directly from our employees: here
An abundance of benefits:
Competitive Salary- starting at $19.00 - 20.00/hour
Paid Volunteer Time Off
Paid Personal Time Off
Paid National Holidays Off
Medical insurance for employees plus family that includes dental and vision - with up to 90% paid by the company
Shares of company stock through the Employee Stock Ownership Plan (ESOP)
401K Saving Plan
Professional development, and we prefer to promote from within as much as possible.
Dental insurance with our basic dental package is 100% free to employees.
Vision Insurance
Flexible Spending Account
Hospital Indemnity
Met Law Program
Discounts on Company Products
Casual dress - every day is casual Friday
Responsibilities include:
Providing exceptional customer care through various platforms, including phone, email, and chat, to support orders, resolve issues, and answer questions with accurate, valid, and complete information.
Identifying and assessing customers' needs by thinking creatively and empathetically to assist in such a way that each person feels heard, and respected.
Use effective problem-solving skills and knowledge gained to support team members collaboratively.
Learning, understanding, and supporting all marketing initiatives, such as new product releases and changes to existing products.
Proactively learning and working to understand policies and documents to better assist Field Representatives and their customers with courteous, efficient, and complete information.
Our Customer Care Department is seeking a team member to support Field Representatives and their customers, ensuring that each person feels valued, heard, and receives the best possible assistance. The ideal candidate will be empathetic, courteous, and passionate about helping others. They should also be problem solver with high attention to detail, effective listening skills, and a strong sense of accountability for their work.
This role involves daily interactions with Field Representatives and customers through phone calls, emails, and chats. As such, professionalism-both written and verbal-is essential, along with patience and empathy. Responsibilities include assisting with orders, resolving issues by finding the best solutions, and providing accurate, relevant information to address questions about our products and services. Life's Abundance provides an ever-evolving opportunity for employee growth, and job responsibilities may be modified over time.
$19-20 hourly 5d ago
Customer Service Assistant
Alphabe Insight Inc.
Member service representative job in Charlotte, NC
About Us Property Soar is a forward-thinking real estate solutions company dedicated to elevating property management, client satisfaction, and operational excellence. We focus on building strong professional teams that drive long-term success, innovation, and exceptional service. Our culture empowers individuals to grow, lead, and create meaningful impact within a dynamic and supportive environment.
Job Description
We are seeking a detail-oriented and service-driven Customer Service Assistant to join our team in Charlotte, NC. In this role, you will support daily operations, assist clients, and help maintain smooth communication across departments. This position is ideal for a proactive individual who enjoys problem-solving, staying organized, and providing exceptional customer support.
Responsibilities
Respond to client inquiries with professionalism and accuracy.
Assist in maintaining updated records, files, and documentation.
Coordinate communication between clients and internal teams.
Provide support in scheduling appointments and property-related tasks.
Ensure a high level of service quality in every interaction.
Identify opportunities to improve processes and client satisfaction.
Qualifications
Qualifications
Strong communication and interpersonal skills.
Excellent organizational and multitasking abilities.
Ability to handle inquiries with clarity, patience, and problem-solving.
Proficiency with basic office software and digital tools.
Strong attention to detail and commitment to accuracy.
Ability to work independently and in a collaborative environment.
Additional Information
Benefits
Competitive salary ($47,000 - $52,000 per year).
Career growth and development opportunities.
Supportive and professional work environment.
Skill-building and ongoing training.
Stable, long-term job position.
$47k-52k yearly 1d ago
Customer Service Representative
Tronity Executives
Member service representative job in Fayetteville, NC
Job Title: Customer ServiceRepresentative
Job Type: Full Time
About Us
As a CSR, you'll be on the front lines of our growth strategy, connecting with prospective customers, understanding their needs, and delivering value that makes a measurable difference. We're building a team that values integrity, performance, and people-and we want you to be part of it.
Job Summary
As a Customer ServiceRepresentative you'll be the key point of contact for customers. You'll answer any questions, queries and concerns all while being the face of the company! Your role ensures that all customers feel informed, supported, and excited while learning about our Client.
Key Responsibilities
• Engage with customers face to face providing friendly support
• Proactively identify customer needs and recommend appropriate products, upgrades, or solutions
• Handle inquiries related to pricing and general information
• Achieve individual and team sales targets through excellent service and persuasive communication
• Maintain up-to-date knowledge of our client's products and services
Qualifications
1-3 years of experience in customer service, event coordination, or hospitality
Excellent verbal and written communication skills
Strong problem-solving skills and the ability to stay calm under pressure
High attention to detail and exceptional organizational skills
Positive, team-oriented attitude with a passion for creating memorable experiences
What We Offer
Competitive salary and benefits package
Opportunity to travel to live events (as applicable)
Fun, collaborative, and creative work environment
Clear growth path in the customer experience and events space
Exposure to exciting high-profile brands
How to Apply
We'd love to hear from you! Please submit your resume for consideration. We will be conducting virtual interviews starting later this week on Zoom.
$26k-35k yearly est. 2d ago
Dispatcher/CSR
Aireserv Heating and Air Conditioning
Member service representative job in Raleigh, NC
Dispatch scheduled service, maintenance, and sales calls - Receive incoming calls in professional and courteous manner - Scheduling appointments - Assigning daily work/calls to other team members - Perform marketing and sales functions to sell additi Dispatcher, Dispatch, Driver
$27k-35k yearly est. 2d ago
Customer Service Associate
American Signature, Inc. 4.5
Member service representative job in Charlotte, NC
At American Signature Inc., we believe everyone has the right to a well-furnished life. Every day, our customers embark upon their personal style journey-an adventure. To that purpose, we are committed to providing our customers with an easy and fun furniture shopping experience. The Customer Service Associate is critical in ensuring we meet that goal. This person serves customers by answering questions, forwarding messages, confirming orders, scheduling deliveries and keeping customers informed of their order status. The Customer Service Associate is responsible for executing all office operations.
Some of the functions the Customer Service Associate will perform:
Embodies our values: Adventure Guides, Serve Others and Own It
Assists in fostering an energetic and positive working environment
Frequently communicates with customers via phone
Partners with all team members to create an easy transaction and great in home delivery service
Develops strong relationships with customers who shop with us in-store and online
Listens to the customers' needs and presents possible options
Requirements
The Ideal Candidate will have, among other skills and abilities:
High school diploma or general education degree (GED); or equivalent combination of education and experience
Ability to read, write and comprehend simple instructions, short correspondence, and memos
Ability to effectively present information in one-on-one and small group situations to customers and team members
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Demonstrated ability to handle customer calls displaying good phone skills
Track record of serving others and putting team goals first
Owners mindset; takes ownership over everything within scope of responsibility
Embody an adventure guide; passion for the business, bringing curiosity and innovation to the job
Proactive approach; identifies and solves problems
Adaptability; flexible to shifting priorities and a changing environment
Desire to continuously improve
If you are selected for an interview, a formal job description is available. Your interviewer can answer any questions you may have about your role in our company.
$20k-26k yearly est. 1d ago
Client Service Representative
Howden 4.0
Member service representative job in Charlotte, NC
Why Join Howden US?
At Howden, we're not just building a business- We're rewriting the rules of what a global insurance broker can be. And now, it's your turn to be part of something extraordinary. From three people and a dog to over 22,000 employees across 56 countries, we've grown into a $4bn revenue powerhouse with bold ambition: to become a $13bn business with 40,000 people by 2030.
We're launching our US retail platform with the same entrepreneurial spirit that's driven our success worldwide- and we're looking for trailblazers to help shape the future.
Why Howden?
You'll Own It
With 6,000 employee shareholders owning 34% of the company, our unique ownership model means you're not just joining a team-you're building a business you truly own.
You'll Be Empowered
We're a destination for talent where people are trusted to look after their clients and grow together. You'll have the freedom to lead, backed by global scale and local expertise.
You'll Be Part of Something Bigger
Our integrated platform spans broking, reinsurance, and MGA capabilities-giving you access to everything you need to deliver for clients and build something remarkable
We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.
What is the role?
The Client ServiceRepresentative plays a critical role in supporting the end-to-end client lifecycle-from onboarding through renewal and ongoing service. This role partners closely with Account Executives and Account Representatives to ensure timely, accurate, and compliant delivery of client documentation and service requests.
You will serve as the operational backbone of the client team, coordinating with carriers, accounting, and internal service teams to ensure seamless execution and an exceptional client experience. The Client ServiceRepresentative combines strong attention to detail with proactive communication and problem-solving skills to maintain client satisfaction and operational excellence.
What will you be doing?
Client Onboarding & Data Management
Collect and organize client data to support onboarding, renewals, and program changes.
Maintain accurate records in internal systems, ensuring data integrity and audit readiness.
Assist in setting up new client accounts, verifying information, and coordinating across teams for a smooth onboarding experience.
Placement & Renewal Support
Prepare renewal materials, marketing submissions, and side-by-side coverage comparisons to support placement activities.
Coordinate with clients and carriers to gather, validate, and reconcile exposure data and program details.
Track key renewal milestones and ensure timely completion of all deliverables.
Proposal & Binding
Develop draft client proposals, including financing options, coverage summaries, and supporting documentation.
Facilitate the binding process by coordinating with carriers and ensuring all program details are accurately captured in systems.
Verify accuracy of binders, endorsements, and policy confirmations before delivery to clients.
Billing & Accounting Coordination
Partner with accounting teams to manage invoices, allocations, and fee agreements.
Ensure compliance with internal controls and regulatory requirements, including surplus lines tax filings.
Investigate and resolve billing discrepancies promptly, maintaining clear communication with clients and internal stakeholders.
Policy Issuance & Documentation
Deliver policies, certificates of insurance (COIs), and Auto ID cards to clients accurately and on time.
Review endorsements, renewals, and policy documents for completeness and accuracy.
Maintain organized documentation in line with audit, compliance, and data standards.
Ongoing Client Service
Support mid-term adjustments and policy changes, ensuring timely confirmation and documentation to clients.
Conduct audit checks and assist with ad hoc client reporting or analysis as requested.
Respond promptly to client inquiries, providing clear, professional, and solution-oriented communication.
Key Skills & Competencies
Client Focus: Committed to delivering timely, accurate, and high-quality service.
Organizational Skills: Able to manage multiple deliverables and priorities with attention to detail.
Communication: Strong written and verbal communication for collaborating across clients, carriers, and internal teams.
Problem-Solving: Skilled at identifying issues and resolving them efficiently and diplomatically.
Technical Proficiency: Comfortable working in insurance management systems (Epic, AMS360, or similar) and Microsoft Office tools.
Team Collaboration: Works effectively as part of a client service team, demonstrating reliability and initiative.
Qualifications
Bachelor's degree in Business, Insurance, or a related field; or equivalent work experience.
2+ years of experience in insurance operations, client servicing, or administrative support preferred.
Familiarity with Certificates of Insurance, policy documentation, and billing procedures a plus.
Strong organizational and communication skills with a client-service orientation.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
Experience with insurance agency management systems (Epic, CSR24, AMS360, or similar) preferred.
What do we offer in return? A career that you define.
Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society's greatest challenges. And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work - and vice versa. That's why we do our best to support our people in every aspect of their lives.
Diversity and Inclusion At Howden we value diversity - there is no one Howden ‘personality type'. Instead, we're looking for individuals who share the same values as us:
Our successes have all come from someone brave enough to try something new
We support each other, in the small everyday moments and the bigger challenges
We are determined to make a positive difference, at work and beyond
We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect - regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.
Our sustainability promise
We're on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.
$27k-47k yearly est. 4d ago
B2B Customer Service Representative
LHH 4.3
Member service representative job in Matthews, NC
LHH is looking for a detail-oriented and proactive professional for a contract-to-hire B2B Customer ServiceRepresentative role in Matthews, NC! The ideal candidate will have a background in manufacturing environments and a strong understanding of global trade operations. This position is fully in office Monday - Friday.
Responsibilities
Serve as the primary point of contact for business clients, distributors, and internal teams regarding order status and logistics.
Accurately enter and validate customer purchase orders in the internal system.
Coordinate with production, sales, and logistics teams to ensure timely fulfillment and delivery.
Manage freight arrangements, including booking carriers, scheduling pickups, and tracking shipments.
Prepare and review shipping documentation such as commercial invoices, customs declarations, and regulatory paperwork.
Troubleshoot and resolve any issues related to shipments, documentation, or customer inquiries.
Maintain compliance with internal procedures, international trade regulations, and customer-specific requirements.
Provide regular updates to the sales team on order and delivery status.
Support general administrative tasks and contribute to continuous process improvements.
Qualifications
2+ years of business to business customer service experience within a manufacturing or distribution setting.
Familiarity with import/export processes and documentation is preferred
Strong organizational skills and attention to detail.
Excellent communication skills, both written and verbal, with a professional demeanor.
Ability to collaborate across departments including engineering, finance, and production.
Experience with ERP or order management systems.
$29k-35k yearly est. 2d ago
Energy Service Representative
Willdan Group, Inc. 4.4
Member service representative job in Charlotte, NC
Energy ServiceRepresentative responsibilities include prospecting for qualified small business customers, conducting energy assessments, developing solutions for lighting, refrigeration, HVAC, and water, presenting proposals to customers, and signing up new customers for the electrical utility program design. Willdan encourages candidates who are committed, motivated, and passionate sales representatives to apply.
Essential Duties and Responsibilities
Conduct onsite energy assessments of non-residential buildings, which include but are not limited to identifying existing lighting and refrigeration equipment.
Prospect and develop new business relationships within your territory.
Conduct needs analysis to determine the best energy efficiency products for customers.
Provide information to customers on available utilityincentives and program details.
Prepare and present proposals that recommend energy conservation measures, provide customer costs and incentives, andthensell the value proposition to the customer.
Maintain strong ongoing communications with customers to assure customer satisfaction.
Track pipeline, maintain Outlook calendar with field appointments, and monitor progress towards program goals.
Meet or exceed set proposal and sales objectives.
Responsible for representing the company in a professional manner and abiding by all safety and employee guidelines.
Responsible for maintaining and protecting all company equipment issued.
Job Requirements / Qualifications
Bachelor's degree or equivalent preferred in related field.
2 or more years of outside sales experience.
Self-motivated, accountable, sales-oriented mentality.
Outgoing personality and the ability to interact positively with people and provide excellent customer service.
Excellent verbal, interpersonal, and written communication skills.
Detail-oriented with the ability to work to schedules and objectives.
Ability to learn and present energy efficiency scopes, including but not limited to lighting, refrigeration, HVAC, and water.
Proven ability to conduct successful cold calls and generate leads.
Local working knowledge of assigned territory preferred.
Sound business ethics, including the protection of proprietary and confidential information.
Ability to prioritize multiple projects and tasks to ensure timely delivery of high-quality deliverables.
Demonstrated ability to collaborate with a wide range of stakeholders while delivering excellent customer service in a highly dynamic growth environment.
Ability to work effectively in a fast-paced, evolving, entrepreneurial work environment.
Proficiency with technology, including use of iPad and MS Office Applications (Word, PowerPoint, Outlook, Excel, Teams)
Ability to travel within assigned territory up to 90% of the time.
Must possess a valid driver's license.
Experience with energy auditing or commercial lighting is required.
Passing a drug test is required to be hired due to client contract requirements.
EEO Non-Discrimination and ADA Reasonable Accommodation Statement
Willdan is an equal opportunity employer. Applicants are considered for all positions without regard to race, religious creed, color, age marital status, sex, sexual orientation, gender identity, gender expression, citizenship status, national origin, ancestry, religion, military service or veteran status, disability, medical condition, childbirth and related medical conditions, genetic testing, reproductive status or any other classification protected by federal, state or local laws and ordinances. Willdan does not discriminate on the basis of physical or mental disability where the essential functions of the job can be reasonably accommodated. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. If you need reasonable accommodation for any part of the application and hiring process, please notify us.
Willdan Energy Company participates in E-Verify.
$47k-66k yearly est. 4d ago
Late Night Team Member - Customer Service Associat
Taco Bell/KFC-Pittsboro
Member service representative job in Pittsboro, NC
Join Our Team at Taco Bell | Luihn VantEdge! Is this the next step in your career Find out if you are the right candidate by reading through the complete overview below. Are you someone who loves making people smile and working in a fun, fast-paced environment? Taco Bell is the place for you! Whether you're saving for something special, looking to grow your career, or just want to be part of an amazing team - we've got you covered.
Why You'll Love Working Here as a Team Member:
Free meal every shift - because tacos make everything better
Flexible scheduling - we'll work around your classes or other commitments
Paid time off - yes, even in the restaurant industry (for full-time employees)!
Career growth opportunities - move up into leadership and management roles as you learn and grow
What You'll xevrcyc Get From Us as a Team Member:
Clear leadership and support
Coaching to help you succeed in a fast-moving environment
A fun, energetic team that celebrates wins together
Real opportunities to build a long-term career
$20k-27k yearly est. 1d ago
Member Service Representative (Full-Time) - Western Jacksonville
Navy Federal Credit Union 4.7
Member service representative job in Jacksonville, NC
To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role.
This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.
Responsibilities
Provide basic counseling on available products and services to meet member needs
Assist members with opening and maintaining deposit accounts, loans, and other financial products
Research and resolve basic account discrepancies and service requests
Identify opportunities to cross-service products and enhance member relationships through education
Understand and comply with all relevant federal and institutional regulations related to financial products and services
Support team members by sharing knowledge and best practices as experience grows
Ensure cash and other negotiable instruments are handled properly and securely
Process routine transactions, including deposits, withdrawals, loan payments, and check cashing
Perform other duties as assigned
Qualifications
Experience in building effective relationships through rapport, trust, diplomacy, and tact
Effective research, analytical, and problem-solving skills
Experience working independently and in a team environment
Experience maintaining composure in a high-production and changing environment
Experience navigating multiple systems efficiently and adapt to evolving technologies
Effective skill exercising sound judgment and make informed decisions
Ability to embrace and support change initiatives in a dynamic and continuously evolving environment
Effective verbal and written communication skills to engage with members and colleagues
Working knowledge of deposit and loan products, services, and operational procedures
Experience in customer service, preferably in banking or a financial institution
Desired Qualifications
Working knowledge of deposit and loan products, services, and operational procedures
Experience in customer service, preferably in banking or a financial institution
Hours: Available Monday - Saturday, hours based on business needs.
Location: 1171 Western Blvd, Jacksonville, North Carolina 28546
Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.
*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at
.
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.*
Fortune
100 Best Companies to Work For 2025* Yello and WayUp Top 100 Internship Programs* Computerworld Best Places to Work in IT* Newsweek Most Loved Workplaces* 2025 PEOPLE Companies That Care* Newsweek Most Trustworthy Companies in America* Military Times 2025 Best for Vets Employers* Best Companies for Latinos to Work for 2024* Forbes 2025 America's Best Large Employers* Forbes 2025 America's Best Employers for New Grads* Forbes 2025 America's Best Employers for Tech Workers* 2025 RippleMatch Campus Forward Award Winner for Overall Excellence* Military.com Top Military Spouse Employers 2025* 2025 Handshake Early Talent AwardFrom
Fortune
. 2025
Fortune
Media IP Limited. All rights reserved. Used under license.
Fortune
and
Fortune
Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
$25k-31k yearly est. 3d ago
Licensed Customer Service & Sales Rep. - Raleigh, NC (New Hope)
The Auto Club Group 4.2
Member service representative job in Raleigh, NC
Join America's most trusted brand with over 100 years of service.
Why Choose AAA The Auto Club Group (ACG)
ACG offers excellent and comprehensive benefits packages:
* Medical, dental and vision benefits
* 401k Match
* Paid parental leave and adoption assistance
* Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
* Paid volunteer day annually
* Tuition assistance program, professional certification reimbursement program and other professional development opportunities
* AAA Membership
* Discounts, perks, and rewards and much more
A DAY IN THE LIFE of a Field Insurance ServiceRepresentative
The Auto Club Group is seeking a Field Insurance ServiceRepresentative who will provide a high level of support to the Insurance Agency and members by servicing existing insurance accounts.
* Perform retention calls, process applications, renewals, amendments, resolve customer problems, as well as selling membership and financial products (credit cards)
* Provide price quotes on all insurance products and factor in all applicable rules (underwriting, business, etc.) and discounts to complete the sale
* Take insurance payments (initial, installment, lapse, or reinstatement)
* Respond to customers' insurance inquiries and explains product features and Auto Club Group service advantages to potential customers for the purpose of promoting and selling various insurance, membership, and financial products
* Refer to agent when appropriate
* Recognize and promote cross-sale opportunities within the context of servicing a change to an existing member's policy and provide efficient processing of customer policies, endorsements, and status and coverage changes in accordance with state rules and corporate policies and procedures
* Provide customer assistance through the performance of sales processing activities and assists management and agents when applicable
* Conduct outbound promotional and retention call activities per management request and provides general promotion of Auto Club Group products and services following established guidelines
* Participate in a team environment to promote customer satisfaction and consistent service following the customer service model
* Receive and resolve member/customer complaints and seeks assistance from management in complaint resolution as necessary
* Participate in office events developed to generate insurance revenue, improve member awareness of products, and support local community activities
* Fulfill, maintain and service insurance policies
* Respond to inquiries regarding insurance availability, eligibility, coverage. Prepare insurance proposals, policy changes, transfers, and billing clarification
* Contact members or insureds regarding the renewal of delinquent memberships, late premium payments and to solicit reinstatements in the event of policy cancellations
* Verify new business applications
* Refer relevant members/insureds to other lines of business (i.e. Travel and Life)
* Process insurance and membership payments
* Update electronic member information
* Maintain filing systems and provide other general Agency support
HOW WE REWARD OUR EMPLOYEES
Starting hourly wage of $23.00 - $25.50 per hour, based on experience
WE ARE LOOKING FOR CANDIDATES WHO
Required Qualifications:
* A Current Property & Casualty Insurance license
* Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products.
* Successful completion of Customer Service, Insurance and Membership training within 6 months of hire
Education:
* High School Diploma or equivalent
Work Experience:
* Provide a high level of customer-focused service
* Service insurance policies and processing applications, renewals, and amendments
* Respond to billing and coverage questions
* Process monetary transactions; Taking payments
* Promote the sales of insurance products and services using established guidelines
* Present complex information in a clear and concise manner
Knowledge and Skills:
* Analyze member/potential customer insurance needs and determine appropriate levels of coverage
* Prepare appropriate rate quotations
* Organize, plan and promote the sale of ACG insurance and membership products and services
* Perform outbound service calls
* Maintain accurate records
* Insurance terminology
* General insurance regulations
* Underwriting procedures
* Sales regulatory and compliance guidelines
* Insurance Systems and/or membership systems (e.g., PPS, POS, IMS, IPM)
* Work effectively in a team environment
* Work independently, with minimal supervision
* Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility
* Proficient in using Microsoft Office products
* Read, comprehend, and communicate clearly and concisely in the work environment and with the public (e.g., explain instructions, rules and procedures)
* Perform mathematical calculations to accurately perform monetary transactions
* Work under pressure in a high volume, fast paced customer service environment
* Successfully complete appropriate training relative to all Auto Club Group (ACG) products and services
Work Environment
Work in a temperature-controlled office environment. Willingness and ability to work irregular hours to include weekends, holidays, and community events.
#LI-KH1
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit ***********
Important Note:
ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
$23-25.5 hourly 1d ago
Customer Service Assistant
Alphabe Insight Inc.
Member service representative job in Charlotte, NC
About Us At Harvest Evo, we are dedicated to delivering excellence through innovation, precision, and genuine partnership. Our mission is to empower businesses with solutions that promote growth, efficiency, and long-term success. As a company built on integrity and collaboration, we take pride in creating a professional environment where every team member is valued and inspired to thrive.
Job Description
We are seeking a Customer Service Assistant to join our dedicated team in Charlotte. This role focuses on supporting customers through clear communication, efficient problem-solving, and a commitment to outstanding service. The ideal candidate will demonstrate professionalism, adaptability, and a customer-oriented mindset.
Responsibilities
Respond to customer inquiries via phone, email, and internal systems with accuracy and courtesy.
Assist in processing orders, tracking shipments, and resolving service-related issues.
Maintain detailed and organized records of client interactions.
Collaborate with internal departments to ensure customer satisfaction and timely resolution of concerns.
Contribute to improving processes and overall service efficiency.
Qualifications
Qualifications
Excellent written and verbal communication skills.
Strong organizational and multitasking abilities.
Detail-oriented and reliable in maintaining confidentiality and accuracy.
Proficiency in basic computer and office software.
Positive attitude and a team-focused mindset.
Additional Information
Benefits
Competitive salary range of $46,000 - $50,000 per year.
Opportunities for professional growth and advancement.
Supportive and inclusive work environment.
Comprehensive training and development programs.
Full-time, on-site position with stable career potential.
$46k-50k yearly 1d ago
Member Service Representative (Full-Time) - Swansboro
Navy Federal Credit Union 4.7
Member service representative job in Swansboro, NC
To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role.
This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.
Responsibilities
Provide basic counseling on available products and services to meet member needs
Assist members with opening and maintaining deposit accounts, loans, and other financial products
Research and resolve basic account discrepancies and service requests
Identify opportunities to cross-service products and enhance member relationships through education
Understand and comply with all relevant federal and institutional regulations related to financial products and services
Support team members by sharing knowledge and best practices as experience grows
Ensure cash and other negotiable instruments are handled properly and securely
Process routine transactions, including deposits, withdrawals, loan payments, and check cashing
Perform other duties as assigned
Qualifications
Experience in building effective relationships through rapport, trust, diplomacy, and tact
Effective research, analytical, and problem-solving skills
Experience working independently and in a team environment
Experience maintaining composure in a high-production and changing environment
Experience navigating multiple systems efficiently and adapt to evolving technologies
Effective skill exercising sound judgment and make informed decisions
Ability to embrace and support change initiatives in a dynamic and continuously evolving environment
Effective verbal and written communication skills to engage with members and colleagues
Working knowledge of deposit and loan products, services, and operational procedures
Experience in customer service, preferably in banking or a financial institution
Desired Qualifications
Working knowledge of deposit and loan products, services, and operational procedures
Experience in customer service, preferably in banking or a financial institution
Hours: Available Monday - Saturday, hours based on business needs.
Location: 1017 W. Corbett Avenue, Swansboro, North Carolina 28584
Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.
*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at
.
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.*
Fortune
100 Best Companies to Work For 2025* Yello and WayUp Top 100 Internship Programs* Computerworld Best Places to Work in IT* Newsweek Most Loved Workplaces* 2025 PEOPLE Companies That Care* Newsweek Most Trustworthy Companies in America* Military Times 2025 Best for Vets Employers* Best Companies for Latinos to Work for 2024* Forbes 2025 America's Best Large Employers* Forbes 2025 America's Best Employers for New Grads* Forbes 2025 America's Best Employers for Tech Workers* 2025 RippleMatch Campus Forward Award Winner for Overall Excellence* Military.com Top Military Spouse Employers 2025* 2025 Handshake Early Talent AwardFrom
Fortune
. 2025
Fortune
Media IP Limited. All rights reserved. Used under license.
Fortune
and
Fortune
Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
$25k-32k yearly est. 5d ago
Branch Customer Service and Sales Representative - Gastonia, NC
The Auto Club Group 4.2
Member service representative job in Gastonia, NC
Why Choose a Career with the AAA The Auto Club Group (ACG)
* Established brand that has been around for over 100 years. Our members know and trust us!
* Branch Offices house travel, membership, insurance sales and support employees
* You will be challenged to drive new business with competitive products and help retain The Auto Club Group's 14+ million members.
Excellent Opportunities to Build a Career Path:
The Branch Customer ServiceRepresentative can be the start of a long-term career with The Auto Club Group. Your position could lead to a rewarding career and opportunities to grow and pursue other ACG roles such as:
* Other Branch positions - Field Insurance Sales Agent, Travel Agent or
* Other Departments such as:
* Call Centers (ERS, Sales and Service, etc.)
* Automotive Services
* Claims
* Underwriting and more
A DAY IN THE LIFE of a Branch Customer ServiceRepresentative
The Auto Club Group is seeking prospective MemberRepresentative I's or Branch Customer ServiceRepresentatives who can promote ACG products and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products. As the face of our branch, you will greet our customers and provide peace of mind by servicing their needs.
* Provide sales and support services to members including greeting, servicing, and selling membership, travel products (car, hotel, basic tour packages, etc.) and (some) banking products.
* Generate leads, update members on travel and insurance specials, and provide travel information
* Respond to customer inquiries and refer to senior staff or agent when appropriate
* Provide cashiering services to members which includes taking and processing payments for insurance policies (installment, lapse or reinstatement), travel and sale of tickets, and travel money products, processing remittance/depository transfers and balancing cash drawer
* Receive and resolve member/customer complaints and seek assistance from management in complaint resolution when appropriate
* Provide administrative support to the travel and/or insurance sales staff during peak periods
* Conduct outbound promotional calls for insurance and/or travel products
* Other duties as assigned
HOW WE REWARD OUR EMPLOYEES
Our Auto Club Group Branch Customer ServiceRepresentatives earn a competitive hourly wage of $19.00 with additional incentives and an annual bonus potential based on performance.
ACG offers excellent and comprehensive benefits packages:
* Medical, dental and vision benefits
* 401k Match
* Paid parental leave and adoption assistance
* Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
* Paid volunteer day annually
* Tuition assistance program, professional certification reimbursement program and other professional development opportunities
* AAA Membership
* Discounts, perks, and rewards and much more
WE ARE LOOKING FOR CANDIDATES WHO
Required Qualifications:
Education:
* High School Diploma or equivalent
Work Experience:
* Working in a customer focused environment
* Providing customer focused service and timely solutions to problems
* Microsoft Office applications
* Taking personal responsibility in seeking solutions to problems
* Multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goals
Successful candidates will possess:
* Passion and enthusiasm for working with people
* Basic mathematical calculations to accurately perform monetary transactions
* Communicate effectively (verbal and written) with others in a work environment
* Work effectively in a team environment
* Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility
* Work under pressure in a high volume, fast paced customer service environment
* Work irregular hours including holidays and weekends (may include community events)
Work Environment
This is an in-office position. Employees will service ACG members in-person and are based on site in an ACG branch facility.
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit ***********
Important Note:
ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
$19 hourly 2d ago
Customer Service Assistant
Alphabe Insight Inc.
Member service representative job in Charlotte, NC
Signal Tru Brand is a forward-thinking experiential company dedicated to delivering standout events that capture attention and build meaningful connections. We bring ideas to life through seamless execution, exceptional service, and a commitment to elevating every client experience. Our team thrives on creativity, precision, and a shared passion for making every event unforgettable.
Job Description
We are looking for a motivated Customer Service Assistant to support daily client interactions, ensure smooth communication, and assist in providing outstanding service. This role plays a key part in maintaining our reputation and supporting the ongoing success of our brand by helping clients feel valued, informed, and well-assisted.
Responsibilities
Provide professional and timely assistance to customers via phone, email, and internal communication channels
Maintain accurate records of client interactions and follow-up activities
Support the customer service team with administrative tasks and coordination
Assist in resolving customer inquiries with clarity, patience, and efficiency
Uphold brand standards in all communications
Collaborate with internal departments to ensure consistent and effective service delivery
Qualifications
Qualifications
Strong communication and interpersonal skills
Ability to stay organized, multitask, and prioritize effectively
Professional attitude with a customer-focused mindset
Problem-solving abilities and strong attention to detail
Ability to work independently and as part of a team
Basic proficiency with office and communication tools
Additional Information
Benefits
Competitive yearly salary: $46,000 - $50,000
Opportunities for professional development and long-term growth
Supportive and collaborative work environment
Skill-building opportunities through hands-on responsibilities
Full-time, stable position with a clear path for advancement
$46k-50k yearly 1d ago
Licensed Customer Service Rep- Asheville, NC
The Auto Club Group 4.2
Member service representative job in Asheville, NC
Join America's most trusted brand with over 100 years of service.
Why Choose AAA The Auto Club Group (ACG)
ACG offers excellent and comprehensive benefits packages:
* Medical, dental and vision benefits
* 401k Match
* Paid parental leave and adoption assistance
* Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
* Paid volunteer day annually
* Tuition assistance program, professional certification reimbursement program and other professional development opportunities
* AAA Membership
* Discounts, perks, and rewards and much more
A DAY IN THE LIFE of a Field Insurance ServiceRepresentative
The Auto Club Group is seeking a Field Insurance ServiceRepresentative who will provide a high level of support to the Insurance Agency and members by servicing existing insurance accounts.
* Perform retention calls, process applications, renewals, amendments, resolve customer problems, as well as selling membership and financial products (credit cards)
* Provide price quotes on all insurance products and factor in all applicable rules (underwriting, business, etc.) and discounts to complete the sale
* Take insurance payments (initial, installment, lapse, or reinstatement)
* Respond to customers' insurance inquiries and explains product features and Auto Club Group service advantages to potential customers for the purpose of promoting and selling various insurance, membership, and financial products
* Refer to agent when appropriate
* Recognize and promote cross-sale opportunities within the context of servicing a change to an existing member's policy and provide efficient processing of customer policies, endorsements, and status and coverage changes in accordance with state rules and corporate policies and procedures
* Provide customer assistance through the performance of sales processing activities and assists management and agents when applicable
* Conduct outbound promotional and retention call activities per management request and provides general promotion of Auto Club Group products and services following established guidelines
* Participate in a team environment to promote customer satisfaction and consistent service following the customer service model
* Receive and resolve member/customer complaints and seeks assistance from management in complaint resolution as necessary
* Participate in office events developed to generate insurance revenue, improve member awareness of products, and support local community activities
* Fulfill, maintain and service insurance policies
* Respond to inquiries regarding insurance availability, eligibility, coverage. Prepare insurance proposals, policy changes, transfers, and billing clarification
* Contact members or insureds regarding the renewal of delinquent memberships, late premium payments and to solicit reinstatements in the event of policy cancellations
* Verify new business applications
* Refer relevant members/insureds to other lines of business (i.e. Travel and Life)
* Process insurance and membership payments
* Update electronic member information
* Maintain filing systems and provide other general Agency support
HOW WE REWARD OUR EMPLOYEES
Starting hourly wage of $23.00 - $25.50 per hour, based on experience
WE ARE LOOKING FOR CANDIDATES WHO
Required Qualifications:
* A Current Property & Casualty Insurance license
* Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products.
* Successful completion of Customer Service, Insurance and Membership training within 6 months of hire
Education:
* High School Diploma or equivalent
Work Experience:
* Provide a high level of customer-focused service
* Service insurance policies and processing applications, renewals, and amendments
* Respond to billing and coverage questions
* Process monetary transactions; Taking payments
* Promote the sales of insurance products and services using established guidelines
* Present complex information in a clear and concise manner
Knowledge and Skills:
* Analyze member/potential customer insurance needs and determine appropriate levels of coverage
* Prepare appropriate rate quotations
* Organize, plan and promote the sale of ACG insurance and membership products and services
* Perform outbound service calls
* Maintain accurate records
* Insurance terminology
* General insurance regulations
* Underwriting procedures
* Sales regulatory and compliance guidelines
* Insurance Systems and/or membership systems (e.g., PPS, POS, IMS, IPM)
* Work effectively in a team environment
* Work independently, with minimal supervision
* Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility
* Proficient in using Microsoft Office products
* Read, comprehend, and communicate clearly and concisely in the work environment and with the public (e.g., explain instructions, rules and procedures)
* Perform mathematical calculations to accurately perform monetary transactions
* Work under pressure in a high volume, fast paced customer service environment
* Successfully complete appropriate training relative to all Auto Club Group (ACG) products and services
Work Environment
Work in a temperature-controlled office environment. Willingness and ability to work irregular hours to include weekends, holidays, and community events.
#LI-KH1
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit ***********
Important Note:
ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
$23-25.5 hourly 2d ago
Learn more about member service representative jobs