Post Job

Member Service Representative Jobs in Phoenixville, PA

- 1,292 Jobs
All
Member Service Representative
Customer Service Representative
Service Representative
Client Service Associate
Customer Service Supervisor
Bilingual Customer Service
Representative
Client Associate
Customer Service Technician
Finance Service Representative
Associate, Member Services
  • Commercial Lines CSR

    Atlantic Group 4.3company rating

    Member Service Representative Job 8 miles from Phoenixville

    Minimum 1 year commercial experience, 2-3 years is a plus Adequate technical knowledge of commercial lines coverage Some experience with various carriers and working directly with their underwriters. Some Experience utilizing online rating software and various insurance carrier online systems. Valid P& C Licensed required
    $26k-32k yearly est. 1d ago
  • Sales and Service Representative

    Meridian Bank 4.6company rating

    Member Service Representative Job 12 miles from Phoenixville

    Meridian Bank (subsidiary of Meridian Corporation, Nasdaq: MRBK) is an innovative team of experts serving the financial needs of entrepreneurs, businesses and individuals. Growing throughout Pennsylvania, New Jersey, Delaware, Maryland and Florida, Meridian offers opportunities for anyone wishing to start or continue a career working in a collegial atmosphere to bring unrivaled service to clients and customers. Member FDIC | Equal Housing Lender” Position summary: Responsible for performing various duties to support the Retail Branch Department; coordinating work within the department, as well as with other departments; complying with operating policies and procedures established for this position. Reporting pertinent information to the immediate supervisor; responding to inquiries or requests for information. Assists in the day-day operations of the branch with a sales focus on deposit growth in local territory and develops /helps to manage an account portfolio while delivering excellent customer service Qualifications required: Associate's degree in Finance or related field; or equivalent work experience 3 plus years related banking experience or an equivalent combination of education and experience Ability to work in a team environment Previous sales and customer service experience in a retail banking environment Strong computer skills (MS Office, etc.) High degree of attention to detail and ability to multitask Prior cash handling experience Ability to work all hours the branch is open Essential functions and responsibilities: Provides exceptional customer service by promptly resolves customer issues, responding to questions, and creatively solves problems Participates in sales campaigns with energy and focus to achieve goals while maintaining quality standards Engages in outbound calling efforts to establish new business Meets with and calls prospects/customers and develops an understanding of other financial goals and needs; assesses information and suggests appropriate product and service solutions; educates the prospect/customer on the benefits and value of suggested solutions resulting in closed sales Demonstrates strong product knowledge and cross-selling aptitude Processes customer transactions efficiently and accurately, while following policies and procedures. Transactions include but not limited to cashing checks, opening new accounts, accepting loan payments, verifying currency, completing withdrawals, resolving customer issues, and issuing of bank checks Has a working knowledge of all compliance regulations and bank policies and procedures Must be capable of developing relationships with customers/prospects and be creative in solving problems Participates in community events in conjunction with Bank sponsorships, marketing, and networking Demonstrates and promotes Meridian Bank's Core Values: Our Partners, Our People, Our Bank and Our Communities Coordinates specific work tasks with other employees within the department as well as with other departments in order to ensure the smooth and efficient flow of information Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the work place Communicates with management and coworkers in order to integrate goals and activities Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc. Other duties as assigned Success factors/job competencies: Organizational and time management skills Ability to work with little or no supervision Excellent interpersonal and communication skills Timely and regular attendance Completes work in a timely manner Actively seeks coaching Application Access: Jack Henry Physical demands, work environment, and location: Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the necessary functions. This is a largely sedentary role, requiring the use of typical office equipment such as a computer, laptop and cell phone. Most work is completed in an office environment. Work environment: The noise level in this environment is minimal Location: Various Meridian Bank locations as assigned. Meridian Bank is an Equal Opportunity Employer
    $32k-49k yearly est. 14d ago
  • Customer Service Representative - Immediate Hire

    PHL Acquisitions

    Member Service Representative Job 22 miles from Phoenixville

    Customer Service Representative Needed - Immediate Hire Are you a people person who loves interacting with customers and providing top-notch service? Do you thrive in a customer-facing role where your communication skills can shine? If so, we want you to be part of our team as a Customer Service Representative! Key Responsibilities: Greet and assist customers, ensuring they have a positive experience. Handle customer inquiries and resolve any issues with professionalism and care. Provide detailed information about products and services. Maintain a positive and friendly attitude while addressing customer needs. Collaborate with team members to improve overall customer satisfaction. Keep accurate records of customer interactions and transactions. Follow up with customers to ensure their needs are met and they are satisfied with our service. Qualifications: Strong communication and interpersonal skills. A passion for customer service and a desire to help people. Ability to remain calm and handle challenging situations with a positive attitude. Excellent problem-solving skills and attention to detail. Experience in customer service, retail, or a related field is a plus. Ability to work in a fast-paced environment and adapt to changing priorities. Why Join Us? Engaging Work Environment: Work in a dynamic and supportive atmosphere where your contributions make a real impact. Career Development: Opportunities for growth and advancement within the company. Comprehensive Training: Ongoing training and development to help you succeed in your role. Competitive Compensation: Attractive bonus structure with uncapped performance-based incentives. Inclusive Culture: Be part of a team that values diversity and inclusion. How to Apply: If you're ready to take on a customer-facing role where you can make a difference, we'd love to hear from you! Please submit your resume and a brief cover letter explaining why you're a great fit for this position. We encourage recent graduates and aspiring communication professionals to apply! Join PHL Acquisitions and become a key part of our mission to deliver exceptional customer service!
    $27k-36k yearly est. 10d ago
  • Personal Lines Customer Service Representative

    Summit Bridge Partners 4.5company rating

    Member Service Representative Job 20 miles from Phoenixville

    This is a hybrid role, candidates must reside in commuting distance in order to be considered. Growing agency seeking a motivated and detail-oriented customer service expert to join the team. The ideal candidate will provide exceptional service to clients while assisting with insurance-related tasks and office operations. This position requires a commitment to customer satisfaction, attention to detail, and the ability to work effectively in a fast-paced environment. Key Responsibilities Answer incoming calls and provide prompt, professional assistance. Quote insurance products and market carriers, such as Travelers. Process client payments and maintain accurate transaction records. Update and manage customer information in EPIC (agency management system). Assist clients with questions regarding premiums, coverage options, and policy details. Manage client records and ensure accurate documentation. Support marketing and outreach initiatives to build client relationships and promote agency products. Qualifications Possess a valid Property & Casualty (P&C) insurance license or willingness to obtain one within 90 days. Minimum of 2 years of experience in a customer service role, in the insurance industry. Strong communication and interpersonal skills. Proficiency in using computer systems, including Microsoft Office and agency management software (EPIC experience preferred). Ability to handle multiple tasks and prioritize effectively. If you are passionate about insurance and providing outstanding customer service; and are ready to contribute to a growing team, we encourage you to apply!
    $28k-35k yearly est. 9d ago
  • Customer Service Representative

    Insight Global

    Member Service Representative Job 14 miles from Phoenixville

    Insight Global is hiring for Outbound/Inbound Customer Service Representatives to join one of our large healthcare call center teams. This will be calling insurance plan members to assist and/or schedule the Annual Wellness Visit, assist with finding new Primary Care Providers and may help members connect with member services for any benefit questions or concerns. Agents need to be able to demonstrate excellent verbal communication and presentation skills with or without a script in a professional, personable, empathetic and friendly way. Compensation: $14/hr, 40 hours per week, onsite M-F in Bluebell, PA! Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
    $14 hourly 1d ago
  • Spanish Bilingual Customer Service Specialist

    SQRL

    Member Service Representative Job 13 miles from Phoenixville

    Opportunity for a Spanish Bilingual Medical Assistant, Medical Front Desk Coordinator, or recent Customer Service Representative to join a growing Clinical Research Site Network within the Plymouth Meeting area outside of Philadelphia,PA! This is an on-site position in Plymouth Meeting. Highlights Play a major role in cutting-edge clinical trials - a meaningful healthcare position! Full Benefits (Health, Dental, Vision, 401k w/ 4% Match, PTO, Paid Holidays) Gain experience in the fast-growing world of clinical research and develop skills that are in high-demand Monday - Friday 8:30am-5pm Company Our client is a Clinical Research site network with over 15 research sites across the seven states. Their sites conduct Phase I-IV trials in therapeutic areas like cardiology, metabolic disorders, renal, CNS, pulmonology, and vaccines. Position The Patient Recruitment Coordinator assists Clinical Research Coordinators and Investigators in the recruitment of study participants for Phase I, II, III, and IV clinical research trials in accordance with Standard Operating Procedures (SOPs), FDA and GCP guidelines, and study protocols. RESPONSIBILITIES Possess a comprehensive understanding of all active study protocols. Daily recruitment activities for all assigned enrolling protocols. Call potential study participants and conduct thorough phone screening. Schedule interested study participants on a daily visit calendar. Review the research database to identify potential study subjects for multiple Phase 1-4 FDA-regulated clinical trials. Enter pertinent medical history and demographic information from potential study participants into a computerized database. Request medical reports from General Practitioners as needed. Communicate with community physicians/staff and answer questions about study protocols. Assist with the general maintenance of the database. Provide administrative support as assigned. Prepare and mail any recruitment materials to community and physician offices. Perform other duties as assigned. SKILLS Impeccable organizational skills and attention to detail. Exceptional professionalism. Commitment to excellence and quality patient care. Excellent communication and interpersonal skills to effectively interact with Clinicians and the research team. Ethical compass that compels the candidate to be honest, detail-oriented, and self-driven. High-level critical thinking skills. Proficiency with computers and Microsoft Office Suite. Comfortable in a fast-paced, productive, and high-performing environment Qualifications Bilingual in English and Spanish. Knowledge of medical terminology is a plus! Experience working directly with patients over the phone, helping with scheduling, patient education, or similar responsibilities Excellent oral and written communication skills. A clear understanding of GCP regulatory requirements. Previous experience with electronic medical records is preferred. Job Type: Full-time Pay: $18.00 - $20.00 per hour Expected hours: 40 per week Benefits: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Tuition reimbursement Vision insurance Schedule: 8 hour shift Weekends as needed Work Location: In person
    $18-20 hourly 17d ago
  • Client Services Associate

    Gemharvest Executive Recruiting

    Member Service Representative Job 21 miles from Phoenixville

    Client Service Associate Multi-Billion Independent Wealth Management Firm Southeastern Chester County, PA Multi-Billion dollar Independent Financial Advisory firm serving high net worth clientele seeks a Client Service Associate to support Private Wealth Clients and Advisors by taking initiative in Client Services. The Firm provides sophisticated financial advisory and investment management services to high net worth and ultra high net worth clientele. Highlights Serve as a primary lead for client onboarding and private wealth client services Provide an excellent client experience for high net worth clients, building and maintaining client relationships Participate in the growth of an independent RIA by servicing client needs Strong culture of teamwork, integrity, work-life balance and personal and professional development Competitive compensation package including benefits and bonuses 50 minutes from Philadelphia, 25 minutes from Wilmington Requirements Bachelor's Degree 2+ years experience in Client Service, preferably within Financial or related industry Track record of professionalism, adaptability, attention to detail, and time management
    $48k-82k yearly est. 15d ago
  • Customer Service

    Vt Group, Inc. 3.8company rating

    Member Service Representative Job 19 miles from Phoenixville

    Growing Delaware County based manufacturing business is seeking a motivated professional to join our team! Job Title : Customer Service Representative Department : Sales Service Areas of Concentration: Secondary packaging Position Summary : The Customer Service Representative is an administrative professional who serves as an integral member of the Secondary Packaging Project Team and is responsible for organizing and coordinating all aspects of assigned projects. Under the direction of the Sales Manager the CSR will interface with department heads and internal staff to continually provide exceptional service that ultimately exceeds customer expectations. The Customer Service Representative will facilitate the requirements to move graphics from a conceptual stage on through to a final approval, manufacturing and deliverables. Responsibilities: Establish and maintain professional customer relationships and respond in a timely fashion to requests and concerns of client. Coordinating all aspects of assigned projects from inception to completion as it relates to graphics facilitation and utilizing time management through to plate manufacturing process Process orders in a clear, timely and accurate manner and manage project documentation Qualifications: The ideal candidate is organized, detail-oriented and capable of multi-tasking in a fast-paced environment. If you are a deadline and process-driven individual with a strong work ethic and a background in office administration, we would like to hear from you!
    $39k-60k yearly est. 14d ago
  • Customer Service Representative

    NESC Staffing 3.9company rating

    Member Service Representative Job 15 miles from Phoenixville

    Job Title: Customer Service Representative FLSA Status: Hourly Non-Exempt We manufacture and distribute medical device solutions specializing in neonatal, vascular access, and USP approved products. We utilize the latest manufacturing technologies and offer products through a fully trained, professional network of direct sales representatives and specialty distributors. Every team member, every activity we undertake, and every policy we enact must reflect our core values: Integrity - consistent, honest, and truthful. Commitment - a pledge or a promise. We are committed to Valuing Life and putting our patients first. Open-mindedness - Receptive to new or different ideas or opinions. Improvement-oriented - a continuous improvement culture. Human Driven - empowerment of our people through knowledge and resources. Job Summary: The Customer Service Representative is responsible for providing timely, efficient, and professional support to both internal and external customers regarding the products offered. This role requires effective communication and problem-solving skills to ensure customer satisfaction. Primary duties include handling inquiries, providing information, resolving issues, and generating leads in alignment with company protocols and customer service standards. This position reports directly to the Customer Service Supervisor. Essential Functions: Customer Communication: Receive and place customer calls, maintaining professional and courteous interactions. Relationship Management: Build strong customer relationships through clear, open, and interactive communication. Data Entry: Ensure all customer data is entered accurately into the system and is compliant with established protocols. Complaint Handling: Address customer complaints, provide appropriate solutions, and follow up to ensure complete resolution within established time limits. Sales Support: Identify opportunities to generate sales leads and communicate them to the appropriate team members. Product Knowledge: Maintain up-to-date knowledge of company products and services to provide accurate information to customers. Escalation Management: Identify and escalate complex issues to the appropriate departments when necessary. Customer Interaction Channels: Respond to inquiries via phone, email, or chat promptly and professionally. Logistics Support: Provide tracking information and assist with claims for damaged shipments upon request. Attendance: Exemplary attendance is required to meet customer needs consistently. This is an onsite position. Education and Experience Requirements: High School Diploma or equivalent required. Minimum of 2 years of direct customer service experience, ideally in a role interacting with customers and internal teams such as sales representatives and management. Knowledge, Skills, and Abilities: Strong interpersonal skills to engage effectively with customers and internal teams. Proficient phone handling and active listening skills. Strong time management skills with the ability to prioritize and manage multiple tasks. Analytical and problem-solving skills to resolve customer issues. Accurate data entry and experience with electronic ordering systems. Keen attention to detail and strong organizational skills. Excellent verbal and written communication skills. Proficiency in Microsoft Office Suite. Ability to work collaboratively in a team environment and provide a positive customer experience. Ability to thrive in a fast-paced environment. FLSA Evaluation: This position is classified as non-exempt and is eligible for overtime under the Fair Labor Standards Act (FLSA). Environmental Conditions: Work is primarily performed in an office environment with frequent use of computers and telephones. Physical Requirements: Primarily a sedentary role, though some filing and handling of documents is required. Must be able to lift and move items up to 20 pounds occasionally. Frequent standing, walking, and sitting are necessary.
    $27k-36k yearly est. 16d ago
  • Call Center Customer Service Representatives

    Manpower 4.7company rating

    Member Service Representative Job 26 miles from Phoenixville

    Our client, a leading call center company, is seeking Call Center Representatives to join their team. As a Call Center Representative, you will be part of the customer service department supporting inbound calls and resolving customer inquiries. The ideal candidate will have excellent communication skills, strong customer service experience, and the ability to handle emotional customers in a calm and professional manner. Job Title: Call Center Representative Location: Reading, PA Pay Range: $17/hr What's the Job? Receiving inbound calls, creating notifications, performing account maintenance and inputting data Documenting customer notes on accounts Receiving and processing outage and emergency calls within company and regulatory guidelines Utilizing independent analysis and judgment resolving customer concerns Handling all emotional customers in a calm, courteous and professional manner What's Needed? High school diploma or GED required Must pass company approved CSR test before completion of temp to hire assignment Strong customer service experience preferred Ability to sit at desk and be on phone for long periods of time Excellent communication skills including good grammar, tone of voice and diction Able to work overtime, weekends and be on call. What's in it for me? Opportunity to work with a leading call center company Competitive pay Opportunity for growth and advancement within the company Comprehensive training program Flexible work schedule If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands Manpower, Experis, Talent Solutions, and Jefferson Wells creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
    $17 hourly 4d ago
  • Architectural Design Representative - Philadelphia

    Stonhard 4.0company rating

    Member Service Representative Job 22 miles from Phoenixville

    *Successful candidates must live within the Philadelphia/Southern NJ area to be considered* Why should you work for THIS company? The question is - WHY WOULDN'T YOU? Embrace YOUR opportunity to maximize tremendous, industry training with LIMITLESS ongoing learning AND earning potential. Our professional culture and our dedication to every employee-these are just a few benefits we're proud to offer. (Outside Sales - Strategic Account Management - Business Development) What's in it for YOU? The Stonhard team knows every job is critical, and that teamwork drives innovation. Your experience and hard work will be recognized through: competitive pay and uncapped earning potential (get paid for your performance) 401K matching AND a pension plan. (Stonhard invests in its people) world-class training and a commitment to ongoing career development. flexibility to work from your home office when not in the field/meeting clients. Send your resume directly to our local Sales Manager for immediate review and a conversation about our position! It's essential that our Architectural Design Reps are: Visionaries, Planners, Presenters, Team Players and Communicators with Knowledge and Experience in the Building & Construction Industry. What about you? Do you have the essentials for this challenging and exclusive position? STONHARD, a subsidiary of RPM, is the leading manufacturer and installer of high performance seamless floors and lining systems. With a focus on large impact projects, we anticipate continuous growth and currently have a rewarding position for a dynamic, hands-on Architectural Engineer covering a specific metro market. Qualified candidates will have a four-year degree (engineering or technical degree preferred) with a minimum of 2 years sales experience calling on architects, design engineers and design build firms to get their products specified for bid. Combine that background with outstanding communication/presentation skills and a high level of energy, and we'd like to talk to you. Our successful candidate will be trained and given the support of the best marketing, technical service and R&D professionals in the industry. You will consult, design, and specify Stonhard flooring and lining systems to architectural, engineering and national accounts. Base Salary Range: $70,000 - $90,000 Uncapped Commission potential (First 2 years): approx. $15,000 - $50,000 Supplemental Pay Types:Commission Pay, Bonus Pay Benefits:401k w/ company match after 6 months, Pension Plan, Medical/Dental/Vision Insurance, flexible schedule, life insurance, tuition reimbursement CONTACT STONHARD TODAY! Visit us online at **************** or Apply here! Exp'd Industrial/Commercial Sales professionals may call ************ !NO AGENCIES! (Outside Sales - Strategic Account Management - Business Development) After applying, we encourage you to "follow" us on LinkedIn (Stonhard) as well! This way you can stay informed and up to date on what's happening around our organization and start your path to becoming part of our FAMILY! STONHARD has nearly 100 years of experience manufacturing and installing high performance, seamless floor systems throughout the world. We employ over 300 project engineers and 200 expertly trained application teams worldwide, who together deliver long-term floor, wall and lining solutions to industrial and commercial customers, including Fortune 500 companies. Target markets include, but are not limited to food processing, pharmaceutical, chemical processing, schools, universities, and water treatment facilities. **************** We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. ****************
    $70k-90k yearly 11d ago
  • Customer Service Technical Support

    Ionos 4.4company rating

    Member Service Representative Job 22 miles from Phoenixville

    IONOS, Inc. is a subsidiary of United Internet, a profitable, publicly held German company with a market cap of over $8 billion. IONOS' North American headquarters is located in Philadelphia PA. IONOS is known for its comprehensive and affordable Internet products - its unique business model positions it as a one-stop-shop for web solutions. From domain registration to web hosting, site creation, technical support and cutting edge technology, IONOS offers users every available resource to easily and affordably create and maintain an optimal online presence. IONOS has grown since it introduced its distinctive approach to the U.S. market in October of 2003. Since the launch of its complete product line in the US, IONOS has become one of the premiere web hosting companies serving the US market; making it one of the country's top 5 web hosting companies. We are always seeking technically minded individuals with a passion for helping others to join our team in our new Center City office. Our contact center teammates assist callers with virtual servers, building websites and other general technical and non-technical issues. Responsibilities may include assisting customers with dedicated, root, and VPS server products via phone, email and chat. Assisting customers with their drag and drop website builders, domains, e-mail, e-commerce packages and other support. Our staff also make recommendations and market new products to clients. Exceptional customer service skills are needed with all of our roles, prior customer service experience in various settings is needed. Prior experience in technical support and website technical knowledge a plus. Founded in 1988, IONOS is a global leader among web hosting providers. Internationally, IONOS maintains more than 8 million customer contracts with both consumer and business users and the IONOS group manages over of 19 million domain name worldwide. It also operates 10 highly-secure, green data centers housing more than 90,000 servers. IONOS is an Equal Opportunity Employer. We do not discriminate on the basis of any status protected by law.
    $29k-37k yearly est. 10d ago
  • Client Relationship Associate

    Randstad USA 4.6company rating

    Member Service Representative Job 6 miles from Phoenixville

    Company Description: We are a leading financial services firm dedicated to empowering individuals to achieve their financial goals through sound investment strategies and unparalleled customer service. With a commitment to integrity and excellence, we strive to provide our clients with the support and guidance they need to navigate the complexities of the financial world. Position Overview: As a Financial Services Call Center Representative, you will play a vital role in delivering exceptional service to our clients. You will be responsible for handling inbound calls from clients, addressing their inquiries, providing accurate information about our range of financial products and services, and assisting them in resolving any issues they may encounter. Key Responsibilities: Respond promptly to inbound calls from clients and provide knowledgeable assistance. Address client inquiries regarding financial products, account information, transactions, and policies. Educate clients on investment strategies, retirement planning, and other financial topics. Qualifications: Bachelor's degree in Finance, Business Administration, or a related field preferred. Prior experience in a financial call center or customer service role is highly desirable.
    $35k-50k yearly est. 16d ago
  • Customer Service Representative I

    Corvel Corporation 4.7company rating

    Member Service Representative Job 10 miles from Phoenixville

    The Customer Service Representative is responsible for addressing client and/or provider inquiries via email, fax, telephonic, or written correspondence ensuring adherence to contractual and state guidelines as well as client instructions. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: Answer phone calls, return phone calls Answer emails from clients, providers and internal referring offices Review previous history of the provider in MedCheck, Scheck and SalesCloudConsult with Supervisor or other departments to clarify answers to inquiries Contact provider to discuss findings at the appropriate level Maintain reports and spreadsheets as needed Requires punctual and consistent attendance Additional duties as assigned KNOWLEDGE & SKILLS: Knowledge of Workers Compensation fee schedules and regulations Effective oral, and written and communication skills Good organizational skills and ability to multitask Detail OrientedProficiency with Microsoft applications Medical terminology and coding knowledge EDUCATION & EXPERIENCE: High school diploma or equivalent Customer service experience working in the Managed Care and Benefit Administration industries PAY RANGE:CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time. For leveled roles (I, II, III, Senior, Lead, etc. ) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process. Pay Range: $13. 31 - $20. 50 per hourA list of our benefit offerings can be found on our CorVel website: CorVel Careers | Opportunities in Risk ManagementIn general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first. ABOUT CORVEL: CorVel, a certified Great Place to Work Company, is a national provider of industry-leading risk management solutions for the workers' compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!). A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off. CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable. #LI-Hybrid
    $13 hourly 60d+ ago
  • Member Service Representative (Part-Time) - Horsham

    Navy Federal 4.7company rating

    Member Service Representative Job 20 miles from Phoenixville

    To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members. This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you. Ability to work independently and in a team environment Working knowledge of savings and checking products, accounts and services May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need Effective active listening skills to accurately respond to inquiries and account requests Effective organizational, planning and time management skills Effective research, analytical, and problem solving skills Effective skill building effective relationships through rapport, trust, diplomacy and tact Effective skill exercising initiative and using good judgment to make sound decisions Effective skill maintaining composure in a high production and changing environment Effective skill navigating multiple screens and PC applications and adapting to new technologies Effective skill performing mathematical calculations and working accurately with numbers Effective verbal and written communication skills Desired Qualifications Experience in member/customer service preferably in a call center, retail banking or financial institution Experience in working in a credit union environment Hours: Available Monday - Saturday, hours based on business needs. Part-Time hours are typically 20-25+ hours a week. (Please note, during training longer hours will be required) Location: 314 Horsham Road, Suite D1, Horsham, PA 19044 Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance. *Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at ****************************. Analyze, research and resolve problems and discrepancies related to member accounts/loans Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications Counsel current and prospective members about Navy Federal's products and services Ensure cash and other negotiable instruments are handled properly Identify opportunities to cross service products and increase product penetration Perform platform banking functions Assist level I team members Understand and comply with federal and other regulations relating to financial products and services May assist with Branch Office vault opening, closing and balancing procedures May serve as a Branch Office and/or ATM vault custodian Perform other duties as assigned
    $29k-37k yearly est. 14d ago
  • Part-Time - Call Center - PAT Member Service Representative I - NE Philadelphia

    American Heritage Credit Union 4.3company rating

    Member Service Representative Job 22 miles from Phoenixville

    * Contact Center * 2060 Red Lion Road, Philadelphia, PA, USA * 18.00-21.00 per hour Starting rate range. In addition, the hourly rate is increased by $2.00 per hour for time worked after 5:00PM, and for Saturday hours worked. * Hourly * Part Time * *Sick and Vacation Time.* Email Me This Job American Heritage Credit Union, a $4.8+ billion Credit Union has immediate openings available in our Contact Center for Part-Time PAT Member Service Representative! This position performs routine member transactions, including deposits, withdrawals, cash advances, loan payments, transfers and check cashing via the Personal-interactive teller unit. **Responsibilities Include:** * Serve membership by providing service and information in a pleasant, efficient manner via the PTM/ITM (Personal Teller Machine Interactive Teller Machine) * Identifies cross-sell opportunities and cross-sells services to members. * Perform routine member transactions, including but not limited to cash/check deposits, withdrawals, and transfers. * Perform account review. * Ability to analyze and identify member's questions/problems and refer/cross-sell a product or service using the ACS system in order to meet the expectations/ financial needs of the member. **Qualifications:** * Must have prior Cash Handling, Customer Service experience required. * Previous Credit Union/Banking experience a plus. * Monday- Friday - 8:00 a.m. to 7:00 p.m. & Saturday 9:00 a.m. to 3:00 p.m. * **This position requires regular weekly Saturday coverage unless there is a special occasion and time off is approved by management.** We offer a competitive salary, an outstanding benefits package, including a 401(k) with a generous company match and a friendly, progressive & environmentally friendly work environment. To be considered, correspondence should include a resume listing job history and salary expectations. Please be advised that credit, criminal, employment, drug/alcohol testing and education background checks are conducted on potential candidates. All resumes will be reviewed, but only competitive candidates will be contacted for further conversation. ** Come experience why American Heritage Credit Union is a seven time award winner in the Philadelphia Business Journal Best Places to Work contest!! **
    $27k-30k yearly est. 27d ago
  • Service BDC Representative

    Fredbeans 4.5company rating

    Member Service Representative Job 24 miles from Phoenixville

    Fred Beans Automotive of Doylestown is Hiring Immediately for a Call Center Representative! Why Fred Beans? At Fred Beans Automotive Group, we've been voted a "Best Place to Work" for six years running. As a family-owned business with over 50 years of success, we're committed to supporting our employees, promoting from within, and providing ample opportunities for growth. Join our team-oriented environment and start your career with one of the most trusted names in the automotive industry. Apply today! Responsibilities: * Work closely with dealership parameters to communicate customer expectations and ensure a great customer experience * Present in a professional and well-spoken manner at all times * Generate service appointments with customers by selling the value of our store and brand, our high level of service and track record of integrity and customer care * Log all activities, notes as required * Meet and exceed department goals each month and quarter * Stay informed about specials, changes, recalls, and other call drivers * Refer customers with additional questions to the service advisor and other individual * Attend department huddles and training as required What We Offer * Updated facilities: including tablets, electronic repair orders and multi point inspections, * texting software and much more! * Company funded training and leadership programs to help you further * Company-Funded Training: We believe in developing our people. Last year, we invested over $600,000 in training and leadership programs to help our team members excel. * OR: Paid Training: No experience? No problem! Qualified candidates receive a paid training program through [insert program name]. * Competitive Pay: Unlimited earning potential with an hourly rate of 16 an hour plus bonus pay-the more you connect with customers, the more you earn! * Career Growth Opportunities: We promote from within. With Fred Beans Automotive Group, you have access to leadership programs and training to group your career. * Performance Incentives: The more you help our customers and team succeed, the more rewards you earn! * Work-Life Balance: Enjoy convenient hours Monday through Saturday-NO Sundays * OR: For part-time positions, this part time role offers days and times for those seeking flexible hours * Comprehensive Benefits: * Health, dental, and vision insurance to ensure you and your family are covered. * Life and disability insurance for peace of mind. * Bereavement leave for support during challenging times. * Even pet insurance-because furry family members matter too! * 401(k) with Company Match: Plan for your future with a company that invests in you. * Paid Time Off: * Paid parental leave for life's biggest milestones. * Generous vacation and personal time for rest and recharging. * Volunteer Time Off to give back to the community. * Company-Paid Holidays so you can spend time with loved ones. * Employee Savings Plan: Take advantage of programs that make financial planning simple and beneficial. * Employee Referral Bonuses: Earn rewards for helping bring talented people to our team. * Long-Term Job Security: With over 50 years in business and continuous growth, we offer stability and opportunity. * Healthy Living Program: We care about your overall well-being and offer resources to support physical, mental, and financial health. * Perks and Discounts: * Discounts on vehicle purchases, parts, and services. * Membership to our AutoRewards program, saving you money at over 150 vendors. Qualifications: * Strong written and verbal communication skills * interest and ability to make and take a high volume of calls * Ability to quickly learn new software * Time Management and multitasking skills with the ability to manage a high workload * Team Player attitude
    $28k-33k yearly est. 51d ago
  • Financial Services Representative - Floater

    QNB Bank 4.2company rating

    Member Service Representative Job 24 miles from Phoenixville

    Full-time position currently available. FUNCTION: As a floating FSR you will represent the bank in a courteous, professional manner, and provide prompt, efficient and accurate service when processing transactions. Cross-sell bank services when appropriate and make referrals to appropriate business partners. Strictly adheres to all current laws, security measures and organizational policies/procedures to ensure compliance with all regulatory requirements. Processes a variety of financial transactions in an accurate and efficient manner. Floating Universal Banker's will travel to different branches within the various QNB market areas to assist branch staff as needed. GENERAL DUTIES AND RESPONSIBILITIES: * Models Q2 Service and Sales programs with creativity and energy such that goals are achieved and quality standards are met or exceeded. Takes personal initiative and is a positive example for others to emulate. * Builds customer relationships by being accountable for representing QNB to the customer in a courteous, confidential, and professional manner, and for providing prompt efficient and accurate service in processing transactions through consultative selling and cross-selling in a positive manner. * Cross-sells deposit and loan products and refers customers to appropriate person or department. * Performs paying and receiving Financial Service Representative functions accurately balances cash drawer and/or a Teller Cash Recycler (TCR) at the end of the day. * Must be proficient in all aspects of the role of Financial Service Representative. * Able to relate to other people beyond giving and receiving instructions. * Must have strong QNB product knowledge and actively champion QNB Service and Sales, referral and product campaigns. * Completes assigned compliance training in a timely manner and demonstrates ability to apply training to their duties and responsibilities. * Supportive of community through involvement and participation in local volunteer and/or charitable organizations. * Required availability of all operating branch hours which can include holidays and weekends. * Assumes additional job-related duties as requested including the ability to work at any branch location. REQUIRED TRAINING, EXPERIENCE, AND EDUCATION: * Regularly required to stand for prolonged periods of time - all day if necessary. * Interpersonal skills to represent the Bank in a positive way when dealing with both internal and external customers. * Required training and product knowledge must be completed within the first 6 months of employment. * Ability to lift and maneuver 25-50 pound coin bags. * Communication skills that model QNB's sales efforts; including the ability to identify and fulfill customers' current and future needs. * Requires basic reading, writing and arithmetic skills. Completion of high school, vocational training or equivalent. * Fulfill QNB compliance in operations and security by adhering to government regulations, QNB policy, and established procedures. * Must successfully complete Banking Fundamentals courses within the first 18 months of employment (grade of C or higher). * Must fulfill re-certification requirements for FSR annually, * This position may require compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Apply Now
    $30k-37k yearly est. 60d+ ago
  • Donor Service Representative

    Goodwill Keystone Area 3.7company rating

    Member Service Representative Job In Phoenixville, PA

    Job Details Phoenixville Store - Phoenixville, PA Full Time $15.25 Description Donor Service Representative Department: Retail Supervisor: Store Manager BASIC FUNCTION To assist and promote through positive customer service the donations of clothing and household items to Goodwill for resale in its store locations. JOB DUTIES AND RESPONSIBILITIES Greets donors in a pleasant and professional manner. Promotes and represents Goodwill in a positive manner. Assists donors with donations; assists donors with unloading of donations from vehicle; issues donation receipts; politely refuses items on the “thanks, but no thanks” list; provides donation information and general Goodwill information to donors. Completes donor tracking paperwork accurately and submits in a timely manner. Assists transportation department to include, but not be limited to: loading and unloading trucks, assists in the collection and distribution of materials to and from trucks and processing areas; removal of trash and salvage from store and production areas. Steri-fabs appropriate items following all safety precautions. Performs all duties in a safe manner and adheres to all safety guidelines to include, but not be limited to: proper footwear and gloves worn at all times, aisles maintained free of clutter; etc. follows all safety precautions and techniques when operating material handling equipment, reports all safety hazards to store manager in a timely manner. Price hard goods as needed. Assists in maintaining a clean and orderly production and donor area as well as outside donor area. Supports, promotes and participates in organizational programs and special events. POSITION SUPERVISED None Qualifications JOB SPECIFICATIONS Must be at least 18 years old (responsible for equipment operation) Ability to speak, hear, read and write Ability to speak English in order to interact with donors and customers satisfactorily Must present a neat and positive appearance and demeanor Must possess good customer service skills Must be able to stand for extended period Must be able to lift up to 50 pounds frequently Must be able to work a flexible schedule to include evenings and weekends PHYSICAL REQUIREMENTS Ability to push and pull various carts requiring a force of 50 pounds a distance of 100 feet for 25% of the shift Ability to push and pull manual pallet jacks with gaylords or other material requiring a force of 60 pounds a distance of 100 feet for 25% of the shift Ability to lift 50 pounds from ground level to waist level at least 80 times during the course of an entire shift Ability to repeatedly bend forward or to the side 60 degrees to remove or place items into various carts and gaylords for 50% of the shift Ability to step up 24 inches onto forklifts and/or onto the lift forks slots of trash dumpsters up to 25% of shift Ability to raise hands above the head to open trash dumpsters for 10% of the shift Ability to stand continuously for more than 75% of the shift Visual and hearing acuity (with correction) that meets standard vision and hearing test criteria Note: This applies to powered industrial equipment operators only. Possession of a forklift license or the ability to become certified as a forklift operator. Note: This applies to powered industrial equipment operators only.
    $23k-30k yearly est. 32d ago
  • Member Experience Associate

    Retro Fitness 3.4company rating

    Member Service Representative Job 22 miles from Phoenixville

    Do you love fitness? Would you like to feel you impact the lives of many? Can you see helping prospective members get started? Would you like to hear the "thank you" from the members' lives you impacted? The Member Experience Associate is responsible for the entire Member Experience, you will be the face of the club; you are the person a member sees when he or she first walks in. You will be the first person they talk with and you will create a welcoming feeling. You have to have limitless energy and be great at multi tasking. Do you have a positive and upbeat personality with great communication skills? Creating the member experience requires that you wear many hats. Do you thrive being pulled in multiple directions... guiding prospects on the phone, making a Retro Smoothie for a member, and assisting our Retro members with an exceptional experience. Ideal candidates for the Member Experience Asosciate position will possess the following: A deep down passion for helping others. A positive upbeat personality. Effective ability to communicate with customers, coworkers and managers. The ability to multitask. Member experience oriented. Punctual, responsible and detail oriented. CPR/AED training preferred. Prior experience in a retail or hospitality setting is helpful. Responsibilities of the Front Desk include but not limited to: Greeting and checking in members as they come in. Resolving customer issues in an effective manner. Membership sales and retention. Following up with prospects. Selling in store merchandise such as Retro Smoothies cooler drinks, pro shop items etc. Ensuring a safe and clean health club environment for members and staff. Opening and closing the facility if scheduled. Following company policies and procedures. All Member Experience Associates are to wear company staff shirt along with either khaki pants or black athletic pant. Sneakers must be worn. No boots, heals or sandals. You must be well groomed and neat. Note on openers and closers: Opening employees are required to be at club 15 minutes prior to the clubs opening time. This is to ensure all items on the Opening Checklist are performed before the clubs scheduled opening time. Closing employees are to close at the established time. With more than 120 gyms open or under development across the US, Retro Fitness offers multiple fitness experiences under one roof. From traditional strength and cardio options to personalized training programs, Retro Fitness offers something for everyone. Gyms feature best in class equipment and services, our Retro Blends Smoothie Bar, and a selection of amenities that keep members feeling accomplished and refreshed. With our new CEO, Andrew Alfano, leading the team, Retro Fitness is poised for growth in an exciting atmosphere with a new strategic vision and focus. We encourage you to consider joining us on this journey! Interested in owning a Retro Fitness? The brand is seeking qualified franchise partners to expand nationwide. For more information, please visit ******************** or ************************* This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Retro Fitness Corporate.
    $19k-26k yearly est. 60d+ ago

Learn More About Member Service Representative Jobs

How much does a Member Service Representative earn in Phoenixville, PA?

The average member service representative in Phoenixville, PA earns between $18,000 and $42,000 annually. This compares to the national average member service representative range of $21,000 to $45,000.

Average Member Service Representative Salary In Phoenixville, PA

$27,000

What are the biggest employers of Member Service Representatives in Phoenixville, PA?

The biggest employers of Member Service Representatives in Phoenixville, PA are:
  1. Crunch Fitness
  2. The Malvern School
  3. Planet Fitness
Job type you want
Full Time
Part Time
Internship
Temporary