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Member service representative jobs in Rock Hill, SC

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  • Customer Service Representative

    3I People 3.9company rating

    Member service representative job in Charlotte, NC

    🔔 Hiring: Customer Care Support Technician I (Hybrid) We're hiring a Customer Care Support Technician I for a leading telecom services provider. Hybrid: Tue-Thu onsite | Mon & Fri WFH 💰 Pay $18.50 - $21.00/hr (W2 + benefits) 💼 Role Contract with extension / conversion potential 🔧 Responsibilities Tier 1 support for voice and basic network issues Handle customer calls, tickets, and service requests Perform MACD activities (moves/adds/changes) Aim for first-call resolution and high customer satisfaction ✅ Requirements 1+ year technical, telecom, or IT support experience Knowledge of VoIP / IP Telephony / SIP preferred Strong communication and customer service skills Able to work hybrid (on-site Tue-Thu) 📩 Interested? Apply now or message Sameera from 3iPeople with your resume.
    $18.5-21 hourly 1d ago
  • Customer Service/Coordinator II

    Pyramid Consulting, Inc. 4.1company rating

    Member service representative job in Charlotte, NC

    Immediate need for a talented Customer Service/Coordinator II. This is a 07 Months contract opportunity with long-term potential and is located in Charlotte, NC (Hybrid). Please review the job description below and contact me ASAP if you are interested. Job Diva ID: 25- 95296 Pay Range: $20 - $26 /hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: NOTE; Work hours: 8-5 or 9-6 Primary responsibility is to manage the order life cycle from creation through delivery to ensure accurate pricing, terms of sales, lead-times, special pack requirements, and inventory availability. Build and maintain accurate account profiles Work with Customer Supply Chain Manager and Sales management to analyze, evaluate, and solve for opportunities to improve key service metrics such as Incentive Pricing, Order fill, On time delivery, Invoice accuracy, case fill, etc. Communicate with customers by tracking orders and shipments, trouble shooting and responding to all other questions, inquiries, and complaints in a timely fashion. Meet service level expectations as defined by the customer and sales team. Coordinate with Sales, Manufacturing, and Distribution to resolve service issues and other order discrepancies that could negatively impact the customer or client. Provide backup support to other members of the Customer Service Team and perform miscellaneous duties as required. Required to track key metrics for annual performance review. The job complexity is related to the customers assigned to this position. It is based upon a variety of factors, including number of orders, buyers, distribution centers, and the complexity of the customer account. The order entry method is mainly EDI, with the possibility of non-complex CRP accounts. With guidance from the Team Leader, analyze and evaluate alternative solutions to respond to internal and external customer requests related to lead time exceptions, special events/ads, late-delivery notifications, pricing promotion problems, deductions, merchandise return requests, account consolidations, allocation restrictions, and product availability within department and Corporate guidelines. Normal office environment Some holiday and weekend coverage required throughout the year Hybrid - Remote on Mon & Fri | Onsite on Tues, Wed, and Thurs. Based on performance, chance to extend or convert Virtual Interview Clear verbal and written communication to explain issues and propose solutions to customers, sales teams, or managers. Monitor weekly/monthly on-time delivery performance. Research root causes for reliability failures and support the team leader in developing corrective action plans with cross-functional supply chain counterparts, including Transportation, Transplace, and Warehousing Maintain a monthly supply chain scorecard, with collaboration from the Team Leader to monitor service performance, Customer program compliance, and on-time delivery. Elevate to the customer supply chain manager cost savings opportunities around case pick, full pallet ordering, and internal network optimizations Owns and manages customer-specific service metrics and provides proactive communication and action plans to mitigate service risk Key Requirements and Technology Experience: Key Skills; Must have experience in customer service, Supply chain, and MS Office. Bachelor's degree and/or four years of related experience• Minimum 1-2 years of previous experience in a Customer Service role with emphasis on Order Management, Transportation, and experience working with cross-functional business units in a high-volume consumer products environment preferred. Demonstrated ability to quickly learn new systems (e.g,. SAP, PBI, etc.). Microsoft Office skills. Proficient in Excel and capable of manipulating data for insights Demonstrated experience working cross-functionally and managing multiple priorities is desired. Demonstrated ability to look at problems or projects from the perspective of the customers, competitors, coworkers, and managers. Our client is a leading Food and Beverage Manufacturing Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
    $20-26 hourly 1d ago
  • Regional Technical Service Sales Representative

    Ppg Architectural Finishes 4.4company rating

    Member service representative job in Charlotte, NC

    As a Senior Technical Service Representative, you will provide onsite and remote support to a designated group of national and regional accounts. You will manage and increase the customer base buying through our portal. You will work closely with our national strategic account team and customer support to ensure seamless exchange between us, distributors, and customers. The Senior Technical Service Rep will resolve related issues to provide a smooth customer experience for the Region covering the Carolinas, Virginia, & Tennessee. You will report to the Regional Manager. Key Responsibilities Maximize MSO account retention, profitability and partnership. Increase sales growth by identifying areas for expansion and improvement. Communicate market changs. Stay current on products, processes, and system upgrades (Continuous Learning). Be a gatekeeper for installations, upgrades and national account mandates. Account Management. Communicate with the sales team about the product needs or product information. Industry Knowledge Qualifications College Degree preferred or 3+ years of equivalent work experience in a related field, preferred but not required. Customer Service Experience Accountability with experience and accurate follow up. Work with all levels of team. Ownership of technical customer service support. PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
    $30k-36k yearly est. Auto-Apply 43d ago
  • Customer Experience Consultant

    Broad River Retail

    Member service representative job in Fort Mill, SC

    Job Details FORT MILL Corporate Site - FORT MILL, SC Fully RemoteDescription Customer Experience Consultant CULTURE SNAPSHOT Broad River Retail is an organization of integrity, diversity and culture working together for the purpose of ‘ Furnishing Life's Best Memories' . At Broad River, we call all our employees “Memory Makers.” We do this because we know everyone that works for our Company has the power to make positive memories not only for our Guests, but also for their families, co-workers, and communities. We take pride in training and developing our teams so that they can provide a premier customer experience to every Guest. Our Memory Makers are the driving force that has led us to being the largest and fastest growing Ashley licensee in the U.S. and landing us on the Top Places to Work list two years in a row in our industry. AT A GLANCE Broad River Retail is currently seeking a Customer Experience Consultants (CXC) to join our Customer Experience Team in Fort Mill or Four Oaks. The position is responsible for resolving highly visible and sensitive customer issues along with case managing escalations received via phone, chat, or written communication. Candidates must have a positive ‘can do' attitude with a sense of urgency to provide results. DAY IN THE LIFE AS THIS MEMORY MAKER Demonstrate enthusiastic support of corporate purpose, vision, mission, and core values. Fully embrace the Broad River Core Value of Customer Satisfaction Take ownership and effectively manage multiple escalated cases through resolution Clearly communicate problem resolution and next steps to customers and internal business partners, in both verbal and written form Handle highly escalated situations with grace, professionalism, and positivity Utilize internal and external resources to implement innovative ways to resolve customer concerns Resolve product or service issues by identifying the root cause Maintain a balance between company policy and customer benefit while handling escalated issues via transfer from the Retail Team or Customer Experience Team or written correspondence from external sources Actively achieve or exceed established performance metrics as defined by management Provide case summaries, analysis, and recommendations to Senior Leadership Develop and maintains positive, service-oriented relationships with other departments and retail stores Assists management with other projects, reports, and assignments as needed Follow defined process and policy standards across the department WORKPLACE ENVIRONMENT: While performing the duties of this job the employee is: Remote role to include virtual training Onsite team meetings Employees must arrange an appropriate workspace that ensures their productivity. Must be able to participate in virtual meetings, on-camera, and calls with minimal distraction Physical requirements such as extended periods of sitting, standing, and moving In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to empower individuals with disabilities to undertake the essential duties and responsibilities of the position. MEMORY MAKER PERKS & BENEFITS: Medical, dental, vision, and life insurance options Paid time off and 401K matching contribution Employee discount (40%) at BRR locations Internal Opportunities for career growth and advancement OUR COMMITMENT TO YOU: Broad River Retail is committed to creating a place where everyone feels respected, valued, and able to reach their full potential. Regardless of race, gender, religion, sexual orientation, age, disability, or if you're parenting the next generation of Memory Makers, we firmly believe our work is at its best when everyone feels free to be their most authentic self. Qualifications WHAT YOU'LL NEED TO SUCCEED 3 or more years' experience preferred in a high-volume call center or similar environment Ability to effectively read, write and speak English to communicate with customers Possess outstanding written and verbal communication skills, including proper pronunciation, grammar, and a consistently courteous and professional tone of voice Strong cognitive skills required; including the ability to learn quickly, handle multiple complex tasks simultaneously and be highly productive without needing much supervision Possess excellent administrative and organizational skills with a high degree of attention to detail Possess strong proficiency with Microsoft Office products - specifically Word, Excel, and PowerPoint Ability to quickly learn and adapt to multiple computer applications Possess quick, decisive, and strong, effective decision-making abilities with purpose and accountability Results-driven and focused on team performance Ability to manage multiple priorities with tight deadlines and work independently Ability to identify both potential problems and opportunities, make recommendations, and initiate appropriate action Enjoy a fast-paced contact center environment with the ability to work a 40+ hour work week, including nights and weekends Professional, driven, positive, resilient, and achievement focused Excellent time-management skills Strong interpersonal and communication skills: a great listener and negotiator
    $51k-82k yearly est. 60d+ ago
  • Customer Experience Representative

    Lingo Staffing 3.4company rating

    Member service representative job in Charlotte, NC

    Job DescriptionJob Title: Customer Experience RepresentativeLocation: South Charlotte Job Type: Full-time Base Salary: 35,000.00 per year We're seeking a friendly and proactive Customer Experience Representative to serve as the primary point of contact for our customers. You will assist with inquiries, resolve issues quickly and professionally, and ensure every customer feels valued. You'll communicate via phone, email, or chat, document interactions, and collaborate with other teams to improve service. Strong communication, empathy, and problem-solving skills are a must. Responsibilities: Respond to customer questions and concerns promptly and professionally Resolve issues with empathy and effective solutions Provide product information and guidance Keep accurate records of customer interactions Work with internal teams to enhance the customer experience Qualifications: Excellent communication and interpersonal skills Customer-focused attitude with patience and empathy Problem-solving abilities Comfortable using CRM and basic computer tools #LSNCJOBS
    $29k-36k yearly est. 5d ago
  • Member Services Associate

    CAMS 4.4company rating

    Member service representative job in Fort Mill, SC

    Full-time Description CAMS, a community association management company, has maintained our role as an industry leader for the last 30 years due to the dedication of our highly knowledgeable, expertly-trained and certified team members. CAMS is dedicated to providing a higher standard of quality service to our association boards, homeowners and vendors with our professionalism, accountability and commitment to excellence. Our Management, Community Support, Accounting and Maintenance Departments work cooperatively, as well as collaboratively to insure success and satisfaction for our clients. CAMS is on the search for a self-motivated, enthusiastic, responsible person to provide exemplary service to and represent one of our communities in Fort Mill, SC. Pay range is $18.00 - $22.00 hourly based on experience and qualifications. The schedule is full-time, Monday through Friday from 1:00 p.m. to 9:00 p.m. Responsibilities: AMENITY CENTER DUTIES: Open or close the amenity center as the shift requires. In accordance with board-approved policies, administer membership programs including but not limited to, membership directory forms, guest passes, age qualification forms, lease information from owners renting property and owner contact information. Assist with room set up and taken down for scheduled uses. Periodically walks the facility to identify guests who have not checked in and assist members and guests as needed. Enforce board-approved rules and regulations for use of the amenity center. Log in/out and distribute activity equipment and keys. Ensure that equipment and keys are returned in good condition. Register residents for events and activities. Collects payment at time of registration and provide receipts. Create name tags for all new residents meeting eligibility criteria and enters information in membership database. Assist with maintenance of access control software programs. Answer phones, greet visitors and provide information. Report any accidents, unsafe conditions, or problems to the appropriate staff member. Assist with room reservations and rentals, ensuring that all necessary arrangements for payment, set up and take down have been made. Other department related duties as assigned by the Manager or other team members. ADMINISTRATIVE DUTIES: Maintain and update homeowner addresses in Vantaca as necessary Track closings of units. Maintain office equipment inventory to include serial numbers of all equip., etc. Alert appropriate team members immediately on any issues of concern Maintain electronic files; homeowner, vendor, etc. Respond to inquiries from homeowners, residents, vendors and any other person having business with the community. Coordinate with Facilities Manager on issues regarding maintenance requests. Refer inquiries to appropriate resources. Performs other duties as assigned. Requirements Ability to communicate effectively both orally and in writing. Ability to establish and maintain good working relationships with staff, residents, guests, volunteers and contractors. Strong conflict resolution skills. Excellent “people” skills. Ability to multi-task. Ability to learn and proficiently utilize community management software and Microsoft Office products. Must be dependable, solution oriented and professional in appearance. Dependable with good attendance, good work quality, positive contributor; ability to work successfully with little direct supervision, strong people skills required, works well with others. Ability to lift and move up to 25lbs. Experience working for a community association or recreation center (preferred) Education/Certifications: Graduation from high school and two years' experience in customer service position. Ability to maintain CPR/AED certification. Benefits & Pay Rate The pay range for this position is $18.00 - $22.00 hourly and is determined by the candidate's previous experience and qualifications, which are explained and proven during the interview. The CAMS compensation package includes: Paid Time Off Paid Company Holidays Comprehensive medical, dental, and vision plans 401(k) Life Insurance Short-term Disability Long-term Disability Accident coverage Critical Illness coverage Employee Assistance Program
    $18-22 hourly 50d ago
  • Customer Retention Specialist

    CPI Security 4.7company rating

    Member service representative job in Charlotte, NC

    Job Description CPI Security, a leader in the security and automation solutions industry, is looking for a Customer Retention Specialist to join our growing team at our headquarters in Charlotte, NC! We are more than "just a security company," and we offer more than "just a job." CPI's mission is to protect our customers while providing world-class service and peace of mind. That's not something you can bottle up and sell - it's a feeling and a comfort our customers are guaranteed by our Customer Retention Specialists. What You'll Do: Provide fantastic customer service focused on dispute resolution and overcoming challenges Build value in the CPI brand to drive long term relationships with customers as a leading competitor in Security and Home Automation industry. Provide solutions-based approaches to retain customers who are considering service cancellation. Champion the customer care process, which includes, troubleshooting technical issues, answer questions or concerns regarding systems or services. Problem solve as you quickly identify the root cause of customer issues, pinpoint strategies to eliminate those issues, and work with customer to retain them. Consistently improve retention rates and achieve retention goals. Handle each call with empathy, compassion, and professionalism to ensure excellent customer service. What We're Looking For: Upbeat personality and a fun, positive attitude 1-2 years previous customer retention experience Strong customer service and people skills Ability to consistently meet and exceed performance targets Coachability with a desire to grow professionally Ability to work a flexible schedule, including weekends Experience with CRM system such as SalesForce is a plus, but not required Exceptional sales skills are a plus, particularly with strong upselling and closing abilities What's In It For You: $50,000 to $80,000 Annual Compensation Base hourly rate with tiered commission structure, performance based, training and quarterly bonus Higher shift pay for working nights and weekends Great medical, dental, vision, 401(k) with company matching, short- & long-term disability and life insurance options. Company paid holidays, floating holiday, and PTO Free monitored security system after 90 days. Engaging and fun company culture that's made up of a diverse group of people Talk about perks! An on-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness Director
    $26k-31k yearly est. 14d ago
  • Customer Retention Specialist

    Ripple Fiber

    Member service representative job in Charlotte, NC

    Job DescriptionSalary: Customer Retention Specialist | Ripple Fiber Join Our Team as a Customer Retention Specialist! Do you have a passion for turning customer challenges into success stories? Ripple Fiber is seeking an energetic and empathetic Customer Retention Specialist to join our growing team. In this role, youll be the voice of reassurance and problem-solving for customers restoring confidence, preventing cancellations, and ensuring every experience with Ripple Fiber leaves a lasting positive impression. If you thrive in fast-paced environments, excel at building trust, and enjoy transforming tough conversations into wins, we want to meet you! About Ripple Fiber Our mission is to provide access to the best internet for life, while bridging the digital divide, using advanced technology aimed at improving peoples lives. Our technology has proven successful in other countries around the world and has provided ease of access to more opportunities from an education, entertainment, and employment perspective. We have achieved the above by providing faster, more stable fiber internet connection, providing each user with their own bandwidth without needing to share with anyone else. Simply put, the capacity of fiber is a lot faster than copper and is the internet of the future. Our aim is to provide this internet access to over 3 million homes over the next 7 years, across various states. About our Culture We are a dynamic fast-growing, fast-paced, innovative company filled with ambitious, self-starters with entrepreneurial mindsets. We are people centric and place emphasis on employee experience, career growth and development. About the Role As a Customer Retention Specialist, youll play a pivotal role in preserving customer relationships and driving long-term satisfaction. Youll serve as both advocate and problem-solver, ensuring every customer interaction reinforces Ripple Fibers promise of reliability, empathy, and excellence. Responsibilities: Handle inbound and outbound calls with customers experiencing service concerns, installation issues, or expressing intent to cancel. Use active listening and discovery to understand customer pain points and offer personalized solutions or retention incentives that rebuild trust and loyalty. Collaborate cross-functionally with Sales, Field Operations, and Billing teams to resolve escalations swiftly and accurately. Communicate with empathy, professionalism, and confidence, ensuring customers feel heard and valued. Present tailored retention offers and troubleshoots technical or process issues that could impact customer satisfaction. Accurately document all customer interactions, follow-ups, and resolutions in internal systems. Track and manage follow-up commitments within established SLAs to ensure issues are closed with care and urgency. Maintain a comprehensive understanding of Ripple Fibers products, coverage, and customer journey to provide expert guidance. Consistently meet or exceed individual and team performance goals for retention, customer satisfaction, and resolution efficiency. Qualifications & Requirements: High school diploma or equivalent required. Minimum of 2 years of retention experience. Strong problem-solving and negotiation skills with a customer-first mindset. Strong verbal communication, negotiation, and problem-solving skills. Demonstrated ability to manage competing priorities and stay composed under pressure. Empathetic, customer-first mindset with a passion for resolving issues effectively. Proficiency in CRM tools and documentation practices. Bilingual fluency is a plus. What We Offer Competitive base pay with performance-based incentives. Comprehensive benefits package, including medical, dental, vision, and 401(k). Opportunities for advancement within a rapidly expanding organization. Ongoing professional development and training programs. A collaborative, inclusive culture that values innovation and integrity. Ready to Make Every Customer Count? If youre ready to play a key role in keeping customers connected and satisfied, apply today! Submit your resume and cover letter to join Ripple Fibers mission of delivering world-class internet with a personal touch. Ripple Fiber is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Ripple Fiber is committed to providing veteran employment opportunities to our service men and women.
    $29k-37k yearly est. 14d ago
  • Commercial Loan Servicing Representative

    Wells Fargo 4.6company rating

    Member service representative job in Charlotte, NC

    About this role: Wells Fargo is seeking a Commercial Loan Servicing Representative within Commercial Banking Operations. Learn more about the career areas and lines of business at wellsfargojobs.com. In this role, you will: * Support internal and external customers with inquiries and complaints regarding loan servicing needs * Monitor loan system and resolve customer issues, and process complex transactions online * Perform moderately complex administrative, transactional, operational and customer support tasks * Act as primary loan servicing contact that involve construction monitoring and disbursements * Monitor collateral and preparing payoff letters, releasing collateral * Audit loan systems of record for new loan setups, modifications and data input, and customer research and billing * Receive direction from supervisors, and escalate non-routine customer concerns to experienced individuals * Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals * Interact with internal customers * Receive direction from leaders * Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements Required Qualifications: * 2+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: * Commercial Loan experience * Ability to review and interpret complex commercial loan documents * Ability to navigate multiple computer systems, applications, and utilize search tools to find information * Intermediate Microsoft Office (Word, Excel, and Outlook) skills * Excellent verbal, written, and interpersonal communication skills * Strong analytical skills with high attention to detail and accuracy * Intermediate Microsoft Office (Word, Excel, and Outlook) skills * Ability to manage a pipeline within key performance indicators Job Expectations: * This position is not eligible for Visa sponsorship * Candidate must be based out of posted location * This position offers a hybrid work schedule * Relocation assistance is not available for this position * Ability to work additional hours as needed Posting Location: * Charlotte, NC Posting End Date: 18 Dec 2025 * Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
    $65k-114k yearly est. 1d ago
  • Sales & Services Contact Center Representative

    Comporium 4.0company rating

    Member service representative job in Rock Hill, SC

    Comporium is a diversified communications company providing a Quintuple Play of five services -- voice, video, data, wireless and security -- at the retail level; as well as, providing security monitoring and media services for its industry customers. Under this concept, the Comporium Group is uniquely positioned to offer customers a one-stop-shopping for all their communications needs. SUMMARY Responsible for providing customer service responses for all Comporium Services and Products to include, but not limited to: billing, sales, and services issues. Maintain strong knowledge on all Comporium Services and Products, and providing world class customer service and meet or exceed all sales objectives. RESPONSIBILITIES Respond to customer inquiries either by phone, text, email, social media or chat in a timely and professional manner to ensure customer inquiries or concerns are addressed in a satisfactory manner. Performance is measured by meeting and/or exceeding monitoring scores, as well as adherence to KPI's. Responsible for meeting and/or exceeding sales goals. Responsible for meeting and/or exceeding exit scores. Adhere to departmental guidelines as related to attendance. Notify Team Supervisor as to the need for additional training on Comporium products and services as needed and keep Team Supervisor informed of items requiring immediate attention or for the benefit of co-workers, including matters such as outages, equipment troubles and customer service issues. Other duties as assigned and requested .(ex. Outbound calling, new hire training, special projects, OT) REQUIREMENTS High School Diploma/GED required 1-2 years Customer Service and Sales preferred Excellent computer, oral and written communication skills We firmly believe that our company is only as good as the people we employ. Join a company that values its employees and rewards them for a job well done! Equal Opportunity Employer/Contractor
    $28k-31k yearly est. Auto-Apply 42d ago
  • Member Services Representative - Part Time Weekend / Sun: 9a - 5p

    Charlotte Nc 3.9company rating

    Member service representative job in Cornelius, NC

    This position is for a Part Time opportunity Work Hours Are: Sunday: 9am - 5pm If you can be dedicated to this shift and have a desire to serve and help others, please continue. Thank You for applying! The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service. Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. New member sign-up. Take prospective members on tours. Facilitate needed updates to member's accounts. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. Assist in maintaining the neatness and cleanliness of the club. Qualifications/Requirements Customer service background preferred. Basic computer proficiency. A passion for fitness and health. Upbeat and positive attitude! Punctuality and reliability is a must. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations. Strong listener with the ability to empathize and problem solve. Demonstrate diplomacy in all interactions while using appropriate behavior and language. High School diploma/GED equivalent required. Must be 18 years of age or older. Physical Demands Continual standing and walking during shift. Continual talking in person or on the phone during shift. Must be able to occassionally lift up to 50 lbs. Will occasionally encounter toxic chemicals during shift. JOIN THE CLUB. Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
    $19k-27k yearly est. Auto-Apply 60d+ ago
  • New Hire

    International Paper 4.5company rating

    Member service representative job in Charlotte, NC

    **The Company You Will Join:** International Paper (NYSE: IP) is a leading global supplier of renewable fiber-based products. We produce corrugated packaging products that protect and promote goods, and enable worldwide commerce, and pulp for diapers, tissue and other personal care products that promote health and wellness. Headquartered in Memphis, Tenn., we employ approximately 38,000 colleagues globally. We serve customers worldwide, with manufacturing operations in North America, Latin America, North Africa and Europe. Net sales for 2021 were $19.4 billion. In Russia, we have a 50/50 joint venture, Ilim Group, the country's largest integrated manufacturer of pulp and paper. Additional information can be found by visiting InternationalPaper.com **Position Title** **:** New Hire **Pay Rate** : $22.42/hr **Category/Shift** : Hourly Full-Time 2nd or 3rd with some Saturdays **The Job You Will Perform:** + Set up the machine according to machine specific procedures. + Make necessary adjustments during set up and run to ensure quality work + Successful candidates will be required to learn the duties of assistant and/or machine operator and be prepared to promote to the next position level when a vacancy becomes available + Monitor quality throughout the production run + Complete the box Quality check required on each order + Follow all Lock out and Try procedures + Enter production data into computer + Keep machine from jam ups + Counting and stacking finished product + Report significant and major mechanical failure to department supervisor immediately. + Work at a fast pace. Machinery can run up to speeds of 360 pieces per minute + Work in close proximity to electrical, hydraulic and mechanical energy sources. + Ensure correct unit configuration per customer requirements. + Clean up housekeeping procedures such as blowing down the machine, wiping off shafts, cleaning ink systems, vacuuming and sweeping the machine area, and picking up and shredding miscellaneous scrap. + Work overtime and weekends as required + Interpret documents such as safety rules, operating and procedure manuals, etc. + Read a tape measure up to 1/16 + High school diploma or state registered GED preferred **The Skills You Will Bring:** + Counting and stacking finished product + Reading factory orders + Attention to detail and quality **The Benefits You Will Enjoy:** + Paid time off including Vacation and Holidays + Retirement, pension, and 401k Matching Program + Medical, Dental & Vision + Life & Disability Insurance **The Career You Will Build:** + Leadership training + Promotional opportunities **The Impact You Will Make:** We continue to build a better future for people, the plant, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 120 years. Join our team and you'll see why our team members say they're **Proud to be IP** International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law Share this job: Location: Charlotte, NC, US, 28208 Category: Hourly Job Date: Nov 25, 2025 If you are not finding suitable opportunities, please click below to join our talent community!
    $22.4 hourly 60d+ ago
  • Commercial Loan Servicing Representative

    W.F. Young 3.5company rating

    Member service representative job in Charlotte, NC

    About this role: Wells Fargo is seeking a Commercial Loan Servicing Representative within Commercial Banking Operations. Learn more about the career areas and lines of business at wellsfargojobs.com. In this role, you will: Support internal and external customers with inquiries and complaints regarding loan servicing needs Monitor loan system and resolve customer issues, and process complex transactions online Perform moderately complex administrative, transactional, operational and customer support tasks Act as primary loan servicing contact that involve construction monitoring and disbursements Monitor collateral and preparing payoff letters, releasing collateral Audit loan systems of record for new loan setups, modifications and data input, and customer research and billing Receive direction from supervisors, and escalate non-routine customer concerns to experienced individuals Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals Interact with internal customers Receive direction from leaders Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements Required Qualifications: 2+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Commercial Loan experience Ability to review and interpret complex commercial loan documents Ability to navigate multiple computer systems, applications, and utilize search tools to find information Intermediate Microsoft Office (Word, Excel, and Outlook) skills Excellent verbal, written, and interpersonal communication skills Strong analytical skills with high attention to detail and accuracy Intermediate Microsoft Office (Word, Excel, and Outlook) skills Ability to manage a pipeline within key performance indicators Job Expectations: This position is not eligible for Visa sponsorship Candidate must be based out of posted location This position offers a hybrid work schedule Relocation assistance is not available for this position Ability to work additional hours as needed Posting Location: Charlotte, NC Posting End Date: 18 Dec 2025 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
    $59k-97k yearly est. Auto-Apply 2d ago
  • Owners Rep- Full Cycle Steel Construction Data Centers - Charlotte, North Carolina

    MK Consulting Group

    Member service representative job in Charlotte, NC

    Job Title: Steel Construction Data Center Owner's Representative (Structural Steel Construction-Fabrication and Installation Required) The Data Center Owner's Representative acts as the primary liaison between the owner and all project stakeholders during the planning, design, construction, and commissioning phases of a data center project. This role ensures that the owner's interests, standards, and objectives are met throughout the lifecycle of the project, delivering on time, within budget, and to the required quality and compliance standards. Key Responsibilities * Project Oversight * Represent the owner in all project meetings and communications. * Monitor progress against schedule, budget, and scope. * Ensure alignment with owner's strategic goals and technical requirements. * Design & Construction Management * Review and approve design documents for compliance with owner standards. * Coordinate with architects, engineers, contractors, and vendors. * Oversee construction activities to ensure adherence to specifications and quality standards. * Risk Management * Identify potential risks and develop mitigation strategies. * Ensure compliance with safety, environmental, and regulatory requirements. * Budget & Cost Control * Track project costs and manage change orders. * Validate contractor invoices and ensure financial transparency. * Commissioning & Handover * Oversee testing and commissioning of critical systems (electrical, mechanical, IT). * Ensure proper documentation and training for operations teams. * Validate that all deliverables meet contractual and performance requirements. Qualifications * Bachelor's degree in Engineering, Construction Management, or related field. * 7+ years of experience in data center construction or mission-critical facilities. * Strong knowledge of electrical, mechanical, and IT infrastructure. * Proven ability to manage large-scale projects and multiple stakeholders. * Excellent communication, negotiation, and problem-solving skills.
    $26k-34k yearly est. 33d ago
  • Financial Services Representative

    Schreiber Financial Service LLC

    Member service representative job in Charlotte, NC

    Job DescriptionBenefits: Bonus based on performance Stock options plan Training & development About Us Were a rapidly growing life insurance agency dedicated to helping families secure their financial futures. Our team operates 100% virtually, providing personalized insurance solutions with integrity, compassion, and professionalism. Were expanding nationwide and seeking driven individuals who want more than just a sales job we offer a clear path into leadership and management for those ready to take their careers to the next level. What Youll Do Connect with warm leads (no cold calling) via phone, Zoom, or other virtual platforms Educate clients on life insurance options tailored to their goals and needs Assist clients with the application and underwriting process Maintain regular follow-ups and build long-term relationships Work closely with mentors and managers to develop advanced sales and leadership skills Build and manage your own sales team as you grow within the organization What We Offer Fully remote and flexible schedule work from anywhere with Wi-Fi Leads provided no need to hunt or cold call Comprehensive training program learn sales, licensing, and leadership skills Performance-based promotions leadership opportunities for top performers High-commission structure + residual income potential Supportive team environment with mentorship and collaboration What Were Looking For Strong communication and interpersonal skills Entrepreneurial mindset with a drive for personal growth Self-disciplined, coachable, and goal-oriented Comfortable using Zoom and other virtual communication tools Must be able to obtain (or already hold) a state life insurance license Previous sales experience is a plus, but not required we provide full training Career Path This role begins with virtual sales training and client interaction. Top performers are eligible for advancement into Agency Management, where youll lead, mentor, and develop your own team while earning overrides and bonuses on your teams production.
    $30k-48k yearly est. 4d ago
  • Restaurant Team Member

    Papa John's International 4.2company rating

    Member service representative job in Charlotte, NC

    Do you want to have fun, make new friends and earn extra cash? If so, Papa Johns is the right fit for you! As a Restaurant Team Member, you will be the face for our customers ensuring they receive a hot, made to order meal. Or you could be working on the makeline, preparing the food a family will gather together to enjoy. At Papa Johns, people are always our top priority. Our secret ingredient is YOU! Working with Papa Johns is a great part time or second job and it's also a great opportunity to start your career. Many Restaurant Team Members have moved into Delivery Driving, running shifts or even to become the General Manager of a restaurant. You will improve on the skills you have, and we'll teach you some new ones. We are more than just a pizza company; we're a pizza family. Papa Johns Offers: + Benefits*- Medical, Dental, Paid Vacation, and 401(k) + *Benefits vary based off hours worked and position + Paid Weekly + Dough & Degrees - 100% Paid Online Tuition at Purdue University Global among other Online Universities + Flexible Hours + 50% off Discounts + Direct Deposit and Debit (Pay) Cards + On-going Training Programs Critical Ingredients: A great attitude and a desire to be a part of a team. You will need to be at least 16 years old (Please Note: 18 if you want to be a Delivery Driver). Nights and weekends are very busy, so you will need to have the ability and desire to work during these times. Lastly, you will need to be able to lift or move up to 25 pounds and stand for prolonged periods. We've covered the basics here but we'll have more details for you once you apply and a recruiter contacts you. We can't wait to welcome you to our pizza family. Apply today and let's do this! It is the policy of Papa John's to provide equal employment opportunities for all applicants and team members without regard to race, color, religion, sex, age, marital status or civil partnership, national or ethnic origin, pregnancy or maternity, veteran status, uniformed service (as defined by 10 U.S.C. §101 (a)(5)), protected disability status, genetic information, sexual orientation, gender identity, gender reassignment, or gender expression, or any other characteristic protected by statute or law.
    $19k-26k yearly est. 35d ago
  • Financial Services Representative- E Morehead (Part-Time)

    Carter Bank 4.3company rating

    Member service representative job in Charlotte, NC

    As a Financial Services Representative, you are stepping into a dynamic role that blends customer interaction and providing financial expertise. The FSR role allows you to be the first point of contact for customers where you'll guide them through their banking needs with a proactive and personalized touch. Whether handling every-day transactions, educating on self-service options, helping with basic banking needs, or routing customers to the appropriate next step, you will be building relationships with customers to improve their financial well-being day in and day out. ESSENTIAL JOB FUNCTIONS: Provides a range of customer services including transaction processing, customer and account servicing, opening new accounts and products, and referring to partners Delivers exceptional customer experience through every customer interaction by proactively engaging customers to build relationships through meaningful conversation, asking relevant questions, responding to and anticipating needs, and delivering on solutions that earn the customer's trust Proactively identifies basic customer needs and generates high-quality referrals to branch associates, internal partners, and external vendor partners to support the customer's financial goals Utilizes bank resources to assist with the resolution of basic or common account/customer issues and escalates unresolved issues for further research while providing clear, accurate answers and timely solutions Contributes to the efficient and effective operation of a well-run branch by adhering to established processes and guidelines in daily work while doing what is right for the customer and adhering to all applicable compliance directives (policies, procedures, rules, and regulations) Actively participate in and support the bank's strategic plan to grow all aspects of the retail bank's business Meet or exceed sales goals through targeted sales activities, identifying customer needs, and offering appropriate products and services Owns their career development by consistently working to sharpen existing skills while learning new ones through assigned and self-sourced training, branch coaching and observations, and taking advantage of other learning opportunities as they arise Actively attends and participates in bank sponsored events and works to enhance the visibility of the bank and contribute to the growth and acquisition of new customers JOB REQUIREMENTS: High school diploma or equivalence required, some college a plus Successful customer service and /or sales experience required Previous experience in a retail bank or related industry preferred Prior cash handling experience preferred KNOWLEDGE/SKILLS REQUIRED: Intermediate customer service skills Intermediate verbal, written, and listening skills Basic problem solving skills Intermediate collaboration skills Basic understanding of banking products and services Intermediate adaptability skills Basic prioritization skills Basic proficiency with MS Office Basic critical thinking skills PHYSICAL AND MENTAL QUALIFICATIONS: Standing, walking, bending and stooping required Must be able to sit at a desk for long periods of time and use a computer Must be able to occasionally move or lift up to 25 pounds May be asked to work supplemental hours periodically Limited travel required occasionally during and after business hours The above statements are intended to describe the general nature and level of work being performed by the incumbent assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and/or skills required of all personnel so classified. NOT A CONTRACT
    $31k-37k yearly est. 31d ago
  • Financial Services Representative (Temporary)

    Worldacceptance

    Member service representative job in York, SC

    World Finance, winner of the Top Workplaces USA award for five years in a row and a two-time winner of Newsweek's Most Trustworthy Companies award, helps customers meet their financial needs and unlock their financial good. We're an energetic team looking for a Financial Services Representative to guide customers on their financial journey. As a Financial Services Representative, you're the face of World Finance - empathizing, empowering, and engaging with our customers. The primary responsibility of the Financial Services Representative is to assist the Branch Manager in operating the branch effectively and efficiently and to maximize growth. This position is expected to utilize sound lending skills, maximize potential profits, and follow policies for effective collection of accounts. This position is also responsible for providing excellent customer service which is an essential part of marketing the branch and Company culture. Hourly Pay: $17 What you'll do: Guide customers toward upward credit mobility through good financial choices. Provide top-tier customer service, assisting customers with questions, concerns, and products. Process and prepare loan applications. Take and process payments. Prepare loan documents and execute loan closing on current renewal loans. Balance assigned cash drawer daily. Prepare and complete the daily branch bank deposit and possibly transport money (operating cash, interim deposits, daily deposits) to and from the bank. Maintain strong customer relationships and build community within your branch. Other duties include but are not limited to: Call approved and unmade applications to close loans daily. Help build tax clientele and provide tax services. Send complete and accurate credit denial letters within 30 days from the date of application. Pay branch expenses as instructed by Branch Manager. Experience (and Requirements) that will WOW us! Must be able to demonstrate self-confidence and organizational skills. A history of choosing kindness, showing compassion, and helping others. The willingness to seek quality-driven solutions and embrace new ideas. Absolute team player - pitching in when needed and accepting help, too. To perform this job successfully, an employee must have basic computer skills. A valid driver's license & access to a dependable vehicle. Must possess a valid driver's license & reliable transportation to independently transport bank deposits and fulfill other required job responsibilities. Why World? We hire from within: we want to see you grow and climb in this company. Each year, we promote 80% of Financial Services Reps to management. 75% of World's Operations Executives moved up from a similar role. We pay you to give back: employees get paid volunteer hours each year. Health, dental, vision, and life insurance are available to full time team members the 1st of the month following 30 days. Paid holidays, vacation time, and a 401(k) plan (including company match). Be part of a team with clear values, strong community, and a sense of belonging. We'll get you home for dinner: your life outside of work is priority #1 You'll make a positive impact on the lives of the customers you serve. Who is World? Since 1962, World Finance has helped millions of people unlock their financial good. We aid customers in overall financial wellness, celebrating the hundreds of thousands of customers able to achieve better credit each year. Based in Greenville, SC, World reaches over one million customers annually - turning their financial possibility into reality through services like personal loans and tax preparation. With over 1,200 branches in 16 states, World is proudly rooted in the communities it serves. Our goal is to see our customers thrive, growing their credit and accessing more opportunities. We set ourselves apart as the financial partner with heart, offering an ever-expanding menu of customer-focused services and a commitment to teamwork, community, and care. Physical Demands and Working Conditions: • Frequently stationary with regular movement throughout the office; occasional climbing, kneeling, bending, twisting, and reaching. • Occasionally lifts up to 5 lbs. and may exert up to 30 lbs. of force (e.g., opening file drawers). • Requires regular use of vision, hearing, fine motor skills, and verbal/written communication. • Fast-paced, high-demand environment with shifting priorities and tight deadlines; requires professionalism, multitasking, adaptability, and collaboration. • Occasional local travel; may include extended hours, evenings, or weekends. • Standard indoor office setting with shared workspace, typical noise, lighting, and temperature. • Frequent customer and coworker interaction; must communicate clearly and professionally in person, by phone, and electronically. • Regular, reliable attendance and punctuality are essential. Disclaimers: Employees must be able to perform the essential functions of this position with or without reasonable accommodation, which World Finance will provide unless doing so would impose an undue hardship. Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. The employer reserves the right to modify, assign, or reassign duties, responsibilities, and activities at any time with or without notice as needed to meet business needs. It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, World Acceptance Corporation will provide reasonable accommodations for qualified individuals with disabilities.
    $17 hourly Auto-Apply 16d ago
  • Consumer Investments - Financial Services Representative

    Bank of America 4.7company rating

    Member service representative job in Charlotte, NC

    Fort Worth, Texas;Charlotte, North Carolina; Hunt Valley, Maryland; Lincoln, Rhode Island; Pennington, New Jersey; Jacksonville, Florida; Chandler, Arizona **To proceed with your application, you must be at least 18 years of age.** Acknowledge Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (******************************************************************************************************************************* **:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being an inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! At Bank of America, we're creating real, meaningful relationships with individuals and businesses across the country. Each day, we connect with 67 million clients through a growing specialist workforce and our world-class digital platform. With each relationship and connection, we are looking to provide care and guidance for our clients when they need us most - whether they are just starting out, buying a home, building a family or planning for retirement. If you are interested in growing a long-term career and passionate about developing strong relationships with clients, then the Financial Services Representative I is the ideal role for you. The **Financial Services Representative I** is a foundational role designed to prepare you for your long-term career growth with Bank of America and Merrill. Preparation for the role starts with best-in-class training from our award-winning Academy; along with hands on practice and personalized coaching to develop the knowledge, skills, and behaviors that you will need to be successful. As a FSR I, you will work in a phone-based environment from a Merrill Contact Center. Your responsibilities include delivering point of call servicing and resolution on brokerage accounts, identifying client needs, and a focus on service to sales with existing Merrill clients. You will be providing exceptional client care, growing client relationships, and guiding clients with needs-based solutions that will support their financial goals. The exposure, ongoing support, and feedback that you will receive from leaders, managers and peers will help you determine the best roles and career paths to empower you to achieve your professional goals. **Job Description:** This job is responsible for answering detailed questions about products, accounts, and financial services offered. Key responsibilities include educating clients about value-added opportunities, identifying the need for deeper financial conversations, and referring clients to specialists across the bank. Jobs expectations include ensuring client needs are met in a timely fashion while adhering to procedures and guidelines. **Responsibilities:** -Delivers exceptional customer service by resolving escalated and complex inquiries and requests pertaining to accounts with care and in a timely manner -Triages client requests and makes referrals to appropriate internal specialists -Applies knowledge of financial products, financial planning, and banking services to educate clients on value-added opportunities **We'll help you:** -Develop the knowledge and skills you need to deliver world-class client care through the award-winning Bank of America Academy -Get training and one-on-one coaching from academy managers who are invested in your success -Build your knowledge of core banking and investment solutions and connect clients toall ofthe solutions we provide -Develop techniques to confidently engage with clients by telephone -Continue to learn and grow in a culture where growth and career advancement are a priority **As a Financial Services Representative I, you can look forward to:** -Providing a world class client experience through point of call account servicing and resolution -Working in a well-compensated, highly collaborative environment -Growing client relationships by understanding needs and presenting services and solutions offered throughout Merrill and Bank of America **You're the kind of person that (required skills):** **-** **Must be a current Bank of America Year Up intern with good performance history** -Is client-focused with a passion for excellence and a positive team attitude -Is self-motivated, goal-oriented, andhas the ability tomultitask in a fast moving, performance -based environment -Has the ability to identify clients' needs and find proper solutions to meet those needs by referring sales opportunities to specialist and sales teams -Is an effective communicator with an aptitude for sales and relationship management -Has strong computer skills -Wants to establish a long-term career in the financial services industry at a fast-growing company that rewards hard work and dedication -Is ambitious, disciplined, hardworking, resilient and willing to learn -Must be flexible to work any schedule: Sunday to Friday 8am to 9pm CST **We're a culture that:** -Believes in responsible growth and is dedicated to supporting the communities we serve -Provides continuous training and developmental opportunities to help people achieve their goals, whatever their background or experience -Believes diversity makes us stronger, so we can reflect, connect to and meet the needs of our clients around the world -Is committed to advancing our tools, technology, and ways of working. We always put our clients first to meet their evolving needs - **Skills:** -Active Listening -Attention to Detail -Critical Thinking -Customer and Client Focus -Oral Communications -Account Management -Client Experience Branding -Decision Making -Emotional Intelligence -Result Orientation -Adaptability -Coaching -Prioritization -Referral Identification -Written Communications **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. View your **"Know your Rights (************************************************************************************** "** poster. **View the LA County Fair Chance Ordinance (************************************************************************************************** .** Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
    $31k-40k yearly est. 5d ago
  • Financial Services Representative State Farm Agent Team Member

    Matt Gilliland-State Farm Agent

    Member service representative job in Gaffney, SC

    Job DescriptionBenefits: Licensing paid by agency 401(k) Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development About our Agency: Ive been with State Farm for more than 16 years5 as a team member and 11 as an agentand Im proud of the team weve built. Outside the office, I stay busy with my wife and our three boys, ages 11, 8, and almost 2. I coach baseball, serve as YMCA board chair, and stay active in our church while also sponsoring local teams and nonprofits. Our agency is small but driven, with 4 team members who work hard and support one another. We offer 20 days of PTO, a Roth 401K with matching, and plenty of opportunities to grow and succeed together. Over the last three years, our office has ranked #2 overall, and were looking for a self-motivated, team-oriented individual to help us reach #1. ROLE DESCRIPTION: As a Financial Services Representative State Farm Agent Team Member with Matt Gilliland - State Farm Agent, you will successfully market the financial products that manage everyday risks. Your proficient knowledge of financial products reinforces your sales-minded and consultative approach to educating customers on their financial options. Your analytical precision makes you an invaluable resource to customers and a competitive addition to a successful agency. RESPONSIBILITIES: Use a customer-focused, needs-based review process to educate customers about insurance options. Work with the agent to establish and meet marketing goals Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. QUALIFICATIONS: Must be able to obtain relevant financial service licenses. Proficiency in Microsoft Office applications. Strong mathematical skills. Excellent analytical, organizational, and problem-solving skills. Effective communication skills. Exceptional customer service skills. Successful track record of meeting sales goals/quotas preferred
    $24k-38k yearly est. 15d ago

Learn more about member service representative jobs

How much does a member service representative earn in Rock Hill, SC?

The average member service representative in Rock Hill, SC earns between $16,000 and $35,000 annually. This compares to the national average member service representative range of $21,000 to $45,000.

Average member service representative salary in Rock Hill, SC

$24,000
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