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  • Customer Success Lead

    Volante Technologies 4.3company rating

    Member service representative job in Miami, FL

    About Us : Volante Technologies is the leading global provider of low-code cloud Payments as a Service solution for financial businesses. We are disruptors and innovators and we are growing fast. For the last three years, we have been the #1 seller of wholesale payment systems worldwide. At Volante, we are all about revolutionizing the world of Payments. Role Overview We are looking for an seasoned Customer Success expert to manage our most critical Enterprise clients in the US and LATAM regions. In this role, you will partner with the Head of Account Management to execute our regional engagement strategy. You are the primary face of the company for your portfolio, working to keep customers happy (Retention) and identifying new problems we can solve for them (Expansion). While this role is strategic, it requires significant mobility, you will be expected to travel frequently to drive business reviews and workshops. What You Bring 10+ years in Customer Success, Account Management, or Consulting for Enterprise B2B software. Business-level fluency in Spanish is required. You must be able to present to Executives and conduct business meetings in Spanish. You understand how to identify a sales opportunity. Familiarity with frameworks like MEDDIC is a strong plus. Willingness to travel frequently (approx. 25-40%) for client meetings across the Americas. Professionals based in the South Florida area (Miami/Fort Lauderdale/West Palm Beach) preferred. (Qualified candidates in other locations willing to travel will be considered). Your Objectives (Shared OKRs)- You will share the following Key Results with the Head of Account Management. We win as a team, and your execution is critical to hitting these regional targets: Maximize Client Value Strategic Reviews: Drive the execution of our Americas Team Target of 105 Formal Client Reviews (SBRs) annually. You will own a significant volume of these engagements, requiring frequent onsite presence. Success Planning: Implement "Joint Success Plans" (JSPs) for top accounts in the region. Risk Management: Ensure all "Red/Yellow" accounts have a defined "Get-to-Green" plan with clear deliverables. Maximize Client Opportunity Pipeline Generation: Contribute to the Americas Team Target in new Expansion/Upsell pipeline. (Note: You source and qualify the lead; Sales closes it. You retain attribution credit). Net Revenue Retention: Drive regional performance to achieve 115%+ NRR. Roadmap Alignment: Facilitate roadmap and discovery workshops for Top 15 accounts. What You'll Do Strategic Account Management: Manage a portfolio of high-value Enterprise clients. You are their main point of contact and their internal advocate. High-Touch Engagement (Travel): This role requires a willingness to travel within the US and LATAM to meet stakeholders face-to-face. You will be the primary driver of onsite Strategic Business Reviews. Opportunity Identification: Proactively look for opportunities to expand our footprint within your accounts to help us hit our shared pipeline goals. When you find an opportunity, you will qualify it (confirm budget and need) and introduce the Sales team. Bilingual Communication: Navigate complex business discussions with stakeholders in Latin America, understanding both the language and the business culture. Equal Opportunity Statement At Volante Technologies, we believe diversity drives innovation and inclusion fuels success. We are committed to creating a performance driven workplace where everyone feels valued, respected, and empowered to bring their authentic self to work. We welcome candidates from all backgrounds and ensure equitable opportunities for growth. All qualified applicants will receive consideration without regard to race, color, religion, age, gender, national origin, disability, sexual orientation, veteran status, or any other factor protected by law. Together as ONE TEAM, we celebrate differences and foster collaboration, creativity, and belonging.
    $101k-150k yearly est. 5d ago
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  • Customer Services Specialist

    Savills North America 4.6company rating

    Member service representative job in Miami, FL

    ABOUT THE ROLE The Client Services Specialist will support a top-producing four-person leasing team in Miami, led by the Vice Chairman and Co-Head of Florida for the Miami Office. This person will play a central role in keeping the team organized and efficient, helping manage projects, client deliverables, and daily operations. The ideal candidate is a fast learner who thrives in a busy environment, takes initiative, and helps the team stay on track across all active assignments. KEY RESPONSIBILITIES Marketing Coordination Lead all aspects of the team's marketing efforts, from concept through execution, for property campaigns, client presentations, and new business pursuits. Lead Social Media Management efforts such as LinkedIn a plus Develop, proof, and produce marketing materials including proposals, pitch decks, offering memorandums, and brochures that align with Savills' brand standards. Use Salesforce, LinkedIn, CoStar, and Exact Target to support prospecting, marketing outreach, and engagement tracking. Coordinate photography, floor plans, and other creative assets with vendors and internal teams. Maintain and organize the team's contact database while improving marketing processes for better efficiency and results. Financial Support Handle billing, invoicing, and expense reports for the team. Update and maintain stacking plans and other financial tracking tools in Excel. Administrative Support Greet and assist guests; answer and route incoming calls. Manage incoming and outgoing mail and packages. Keep Salesforce and other CRM databases accurate and up to date. Schedule meetings, conference calls, and team activities. Set up conference rooms and prepare materials for client meetings. Client Interface Help prepare materials and presentations for client meetings. Participate in client pitches as needed. Coordinate communication and logistics between the team and clients. Process Management Work closely with the team to manage all active projects and client assignments from start to finish. Keep track of deliverables, deadlines, and follow-ups to ensure nothing falls through the cracks. Anticipate next steps and help keep the team organized and accountable. Serve as the central point of coordination for ongoing projects and team priorities. Partner with other Client Services Specialists and Operations staff on office-wide initiatives. Qualifications Bachelor's degree preferred (Business, Marketing, Communications, Real Estate, Finance, or related field). Professional, proactive, and able to work both independently and as part of a team. Minimum of 3+ years of experience in marketing, administration, or commercial real estate preferred. Engagement and interaction with support of upper management is important. Strong skills in Microsoft Office (Namely: Excel, PowerPoint, Word) and Salesforce. Familiarity with Adobe InDesign, CRM, and email marketing tools such as SalesForce a plus. Excellent written and verbal communication skills. Strong organizational skills, attention to detail, and the ability to handle multiple priorities. WHY JOIN US? Join one of Miami's most established office leasing teams at Savills. This position offers exposure to all sides of the business-marketing, financial analysis, and client strategy-and is a great opportunity for someone looking to build a long-term career in commercial real estate. Savills values a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, veteran status, or any other protected characteristic. Savills participates in the E-Verify program.
    $27k-36k yearly est. 3d ago
  • Customer Service Representative

    Insight Global

    Member service representative job in Pompano Beach, FL

    As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You'll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience Day-to-Day: • Assist customers and business partners via telephone and email • Handle customer complaints in a calm, professional manner • Diagnose, assess, and resolve problems or issues • Monitor progress of delivery routes • Process changes or cancellations to delivery orders Requirements: Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint. Previous customer service experience Strong communication skills and the ability to satisfactorily resolve issues Solid ability to multitask with exceptional organizational skills Ability to thrive under pressure while delivering solutions that exceed customer expectations Pluses: Fluency in Spanish
    $23k-31k yearly est. 1d ago
  • Client Services Specialist

    Jets.com 4.4company rating

    Member service representative job in Fort Lauderdale, FL

    Flight Operations Coordinator This Role is an In-House Role. The Candidate must be able to travel to our Fort Lauderdale Office. We are not considering remote candidates. Are you ready to embark on a thrilling journey with a company that offers a dynamic, fun, and relaxed work environment? Look no further! At Jets.com, we take pride in delivering top-tier, personalized 24/7 service to our distinguished clientele who demand the best. We are seeking an experienced and detail-oriented Flight Operations Coordinator to join our team. This role is critical in coordinating and scheduling flights while ensuring seamless operations and an exceptional client experience. Additionally, we are prioritizing candidates with leadership experience, as we see this role evolving into managing a team of coordinators in the future. Key Responsibilities: Coordinate and Schedule Flights - Efficiently arrange flight itineraries, considering client preferences and operational requirements. Ensure Safe Operations - Monitor flight progress, weather conditions, and other factors that impact travel, making real-time adjustments as needed. Client Communication - Maintain clear and professional communication with clients, providing updates and addressing any travel-related inquiries. Accurate Documentation - Maintain detailed flight records, manage billing processes, and reconcile accounts. Customer Service - Handle customer inquiries with professionalism, ensuring issues are resolved efficiently. Compliance and Safety - Adhere to aviation regulations and company protocols to uphold the highest standards of service and safety. Ad Hoc Projects - Support the Vice President of Sales on projects aimed at building, optimizing, and innovating the sales department. Qualifications: Leadership Experience - Ability to mentor and guide others, with the potential to lead a team of coordinators in the future. Proficiency in Excel and PowerPoint - Comfortable analyzing data, preparing reports, and presenting insights. Detail-Oriented and Organized - Ability to multitask and manage multiple flights and clients simultaneously. Strong Communication Skills - Professional verbal and written communication with both clients and internal teams. Ability to Work Under Pressure - Remain calm and efficient in a fast-paced, time-sensitive environment. Aviation Knowledge - Preferred but not required; a willingness to learn is essential. If you have a passion for aviation, thrive in a dynamic work environment, and are ready to grow into a leadership role while contributing to the evolution of our sales department, we encourage you to apply!
    $28k-42k yearly est. 2d ago
  • Account Service Representative -Field Sales

    New Health Partners 4.1company rating

    Member service representative job in Doral, FL

    The Account Service Representative is responsible for delivering exceptional service to brokers, agencies, and employer groups. This role supports the full lifecycle of group accounts-renewals, enrollments, changes, claims support, quoting follow-ups, and carrier communication. The ASR works closely with the sales and operations team to ensure accuracy, timeliness, and high customer satisfaction What you'll be doing: Broker & Agency Support: Serve as the primary point of contact for agencies regarding group insurance questions, documentation, renewals, and service needs. Assist brokers with quoting requests, benefit summaries, enrollment materials, and onboarding documentation. Provide clear guidance on medical, dental, vision, GAP, and ancillary benefits. Group Account Management: Support new group onboarding, including application review, census validation, and carrier submissions. Assist with open enrollment meetings, renewal reviews, and plan comparison tools. Maintain accurate group records, policy details, and service notes. Track renewals, missing documents, billing issues, and enrollment updates. Carrier & Vendor Coordination: Communicate with carriers regarding applications, eligibility, billing discrepancies, and service issues. Facilitate resolution of escalated member and employer concerns. Ensure compliance with carrier guidelines and timelines. Administrative & Operational Tasks: Prepare service emails, renewal notices, spreadsheets, and standardized documents for agencies and employers. Maintain CRM activity logs, follow-up tasks, and documentation. Assist the Group Sales Director in tracking KPI metrics and service SLAs Requirements: Must know all carriers. Traditional group insurance Must have knowledge of working with a census Customer service experience 215 License required Reliable transportation Qualifications: Salesforce knowledge helpful Ichra knowledge helpful Business development experience 5-10 years of experience in health insurance, group benefits, or employee benefits administration (preferred). Knowledge of medical, dental, vision, GAP, and ancillary products. Strong communication skills-professional, clear, and customer focused. Ability to manage multiple priorities with attention to detail and deadlines. Proficient in Microsoft Office (Excel, Word, PowerPoint); CRM experience is a plus. Bilingual (English/Spanish) Salary range: $55-$75k + Commission Schedule: 9-5 with occasional weekend events. Hybrid/remote possible after 90 days. March start date
    $21k-28k yearly est. 3d ago
  • Member Relations Associate

    Major Food Brand 3.4company rating

    Member service representative job in Miami, FL

    MFG is hiring a Member Relations Associate to join our team! Responsibilities Responsible for membership communication: nomination emails, membership database organization, tracking applicants, day-to-day correspondence with members Assisting with monthly membership newsletter Overseeing ZZ's Club Membership e-mail: ********************** Training and implementing Peoplevine app into membership community Responsible for key date communication to members (i.e. Art Basel, NYE announcements, etc.) Assisting MFG Senior Director VIP Relations with administrative membership tasks BENEFITS: We offer competitive salary, medical/dental/vision insurance, TransitChek discount, Team Member Referral program, a generous dining program, and progressive paid time off. We offer many opportunities for growth and development for those who show long-term commitment to their role and MFG. Equal Employment Opportunity Major Food Group considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Major Food Group is an equal opportunity employer.
    $30k-74k yearly est. Easy Apply 60d+ ago
  • Part-Time Customer Assistant Representative

    Envoy Air Inc. 4.0company rating

    Member service representative job in Miami, FL

    Envoy Airlines is a stable, secure, and fast-growing American Airlines Group company. You will be stimulated, challenged, and have the opportunity to develop your career. Come work for Envoy Air at the Miami International Airport, where you will join a team committed to providing outstanding service. PAY RATE: $13.81 / hr. Customer Assistance Representatives - Welcome customers and provide a high level of customer service to the traveling public by assisting passengers. Representatives offer assistance or seek out customers who may need assistance, i.e., large parties, passengers with disabilities, etc. and escort passengers to and from the terminal to the aircraft, handle the loading and unloading of baggage and providing assistance to disabled passengers or others needing special assistance. The terms and conditions of this position are covered by the CWA Collective Bargaining Agreement. Benefits and privileges * On-the-job paid training * Comprehensive health benefits * Flexible schedules * Free flights on American Airlines * 401K program * Other benefits include Employee Assistance Program, discounts on hotels, cars, cruises and more! Job Description * Provide a high level of customer service * Answer questions about flight schedules and general terminal access * Stand and walk for extended periods of time * Provide a wide variety of assistance to mobility impaired customers such as, pushing wheelchairs, transferring to/from aisle chairs to aircraft seats up or down Jet bridge * Escorts passengers from the terminal to and from aircraft ensuring a safe path at all times * On occasion it may be necessary to drive a golf cart or tugs in congested areas * Responsible to fill out passenger paperwork relating to unaccompanied minor passengers; on occasion, may be required to stay overnight escorting an unaccompanied minor passenger * Lift and carry heavy luggage weighing up to 100 pounds (some items may be heavier) * Monitoring airport activity and performing required security checks of aircraft post-arrival and pre-departure following established company, government and airport procedures * Assists with oversize and valet luggage to ensure bags and sporting items are tagged and routed to the correct destinations * Ensures unattended aircraft are secure and performs security checks on all international arrivals, international departures and remain overnight (RON) aircraft * Ensures the correct loading of the aircraft, maintains accurate logs and records made manually or by input into a computerized system * Remove unclaimed bags from carousel * Stack unclaimed items onto baggage carts and into storage racks/shelves in secured areas * Work shifts that include irregular and/or extended hours, weekends and holidays * Possibly performing additional related duties as deemed operationally necessary by management in with the collective bargaining agreement (CWA) Requirements * Must be a least 18 years of age * Must possess at least one form of TSA-acceptable identification for business travel purposes. * High school diploma or GED or international equivalent * Good communication skills * Authorized to work in the United States without sponsorship * Depending on airport authority requirements in the location where the position is based, Naturalized U.S. citizens may be required to provide a valid U.S. passport and naturalization certificate as part of the hiring and verification process. * Must be able to read, write, fluently speak, and understand the English language * Willing and able to lift and push items weighing up to 100 lbs (some items may be heavier) * Must be flexible to work rotating shifts including days, nights, weekends, holidays, and rotating days off and to work additional hours without notice based on operational needs * Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements * Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable * Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable Please click on the link for more insight into Envoy Air: Envoy Job Videos Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment #EnvoyHubH
    $13.8 hourly Auto-Apply 18d ago
  • Student Services Officer

    Florida National University-Main Campus 3.7company rating

    Member service representative job in Miami, FL

    Position Overview: The Student Services Officer coordinates and assist with the activities of the Student Services department. Collaborate with promoting and executing activities to enhance the cultural, professional, and educational growth of students. Provides support to the students and the administration regarding interactions occurring throughout student's university life. Key Responsibilities: * Communication Management: Respond promptly to daily communications via email and voicemail, addressing inquiries promptly and professionally. * Policy Adherence and Ethical Compliance: Ensure strict adherence to the University's mission, policies, procedures, ethical standards, compliance with data protection regulations and pertinent legal regulations in all aspects of admission activities. * University Engagement: Participate in Commencement Exercises, new student orientation, university events, committees, self-studies, and University Commencement Ceremonies. * Special Projects: Execute special projects assigned by the President or supervisor. * Compliance Adherence: Ensure compliance with Title IX of the Education Amendments Act of 1972, as well as FNU Policies, Procedures, Rules, and Regulation, the FNU Code of Ethics, Family Educational Rights and Privacy Act (FERPA), Florida Information Protection Act of 2014 (FIPA), the EU General Data Protection Regulation (GDPR), and all other applicable federal, state, and local laws, rules, and regulations. * Assigned Duties: Undertake other assigned duties as required. Specific Duties and Responsibilities: * Assist with the Enforcement of regulations and standards found in the University Catalog and Student Handbook, when necessary, among the student body. * Coordinate, and assist with the Commencement ceremony for graduating students for all campuses. * Provide recommendations to Director of Student Services and Campus Dean regarding student feedback with concerns regarding various departments of the university to ensure student satisfaction and resolution. * Encourage student participation and provide assistance in developing the Student Government Association for the campus. * Issue and enforce the usage of student ID card throughout the campus. * Coordinate and assist in executing the educational, professional, and cultural activities that enhance student growth and development. * Assist and facilitates with the participation of students in various student organizations. * Coordinate and assist with the implementation of the orientation event for new students. * Assist with the Safety plan for students and staff for the campus. * Provide information on the Family Educational Rights, Privacy Act, and the Department of Education Privacy Act rules to students when inquiries arise. * Provides information and support with regards to Title IX. * Provide continuing education information to students. * Maintain graduate students list database for future Alumni Association. * Provide health insurance information to domestic and international students. Other Duties: * Prioritize and address the unique needs of service member students by ensuring seamless coordination of support services. * Offer resources and services to ease transitions between military and civilian life, recognizing the impact on both social and academic aspects. * Stay informed about changes in military educational policies and ensure the institution's compliance with relevant regulations affecting active-duty students. Requirements: * Bachelor's degree * Must have supervisory experience. * Solid understanding of the student life cycle within a school setting. * Excellent communication, customer service and interpersonal skills, including problem solving, organization and conflict resolution skills * Ability to work with people from a variety of diverse social and economic background * Develops constructive and cooperative working relationships with others * Very strong phone and computer proficiency in Word, PowerPoint and Excel a must, including typing and data entry * Ability to work independently and adapt to change. * High energy, assertive, results driven and highly ethical. Job Type Full-time. Schedule: * Monday - Thursday: 2 days from 8:00am to 5:00pm and 2 days from 12:00pm to 9:00pm * *Fridays alternate (campus closes at 7pm) (8:00am to 5:00pm or 10:00am to 7:00pm) Benefits: * Health insurance (medical, dental, vision) * Paid Time Off * Tuition waiver * Tuition reimbursement * 401(k) * 401(k) matching * Life insurance Working Conditions General office working conditions. Noise level is at normal office capacity. Physical Demands The physical demands described here are representative of those that must be met by employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. While performing the duties of this job, the employee may be required to frequently and for extended periods of time, sit; stand; walk; use hands to handle and feel objects; reach with hands and arms; climb stairs. This position requires the ability to see, hear, and operate a computer keyboard and standard office equipment. The employee must lift and/or move up to (10) pounds and occasionally lift and or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust to focus. The employee must travel to other campuses, as needed and/or required. Safety Hazard of the Job Minimal Hazards.
    $28k-36k yearly est. 3d ago
  • Customer Retention/Billing Specialist

    Bob Wylin-State Farm Agency

    Member service representative job in Boca Raton, FL

    Job DescriptionROLE DESCRIPTION: State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our clients. We are currently seeking a dynamic individual to join our team as a Customer Retention/Billing Specialist - State Farm Agent Team Member. Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team. RESPONSIBILITIES: Greet clients, answer phone calls, respond to emails, and handle client inquiries. Manage schedules, book appointments, and maintain office supplies. Prepare and process insurance forms, manage client files, and ensure all paperwork is accurately completed and filed. Enter client information into the agency management system and update records as necessary. Handle billing inquiries, process payments, follow up on overdue accounts. Act as a liaison between clients and agents, ensuring clear and effective communication. Assist in organizing marketing events, preparing promotional materials, and managing social media accounts. Provide preliminary assistance to clients in the claims process, ensuring proper documentation and communication with claims adjusters. BENEFITS: Monthly Bonuses based on performance Opportunity for advancement Paid time off Health Insurance Retirement Plan Training & development QUALIFICATIONS: Must be able to obtain FL 4-40 Customer Representative License Knowledge of Citizens and EasyLink a must. Previous insurance experience preferred (State Farm) Previous administrative or customer service experience, preferably in an insurance or financial services setting. Proficiency in Microsoft Office Suite and familiarity with agency management software. Excellent verbal and written communication skills. Strong organizational skills with the ability to multitask and prioritize tasks effectively. Friendly and professional demeanor with a strong focus on customer satisfaction. High level of accuracy in data entry and document preparation. Ability to work independently, handle client issues, and find effective resolutions. If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
    $26k-34k yearly est. 6d ago
  • Customer Retention Specialist - ACA Health Insurance (Licensed)

    Better Health Plans

    Member service representative job in Deerfield Beach, FL

    Job Title Customer Retention Specialist - ACA Health Insurance (Licensed) We are seeking a motivated, licensed Customer Retention Specialist to support and retain our Affordable Care Act (ACA) health insurance book of business. This role focuses on building strong relationships with existing policyholders, proactively addressing their needs, and ensuring they maintain the right coverage year after year. Join a fun, high-energy working environment! You must hold an active Health Insurance License to be considered for this position. Key Responsibilities Policyholder Retention & Support Make outbound and receive inbound calls to existing ACA members to review their coverage and encourage policy retention. Conduct annual and periodic coverage reviews with customers to ensure plans still meet their needs and budget. Proactively identify customers at risk of cancelling or lapsing and provide solutions to retain their business. Educate members on plan benefits, networks, and basic ACA concepts (premium tax credits, cost-sharing reductions, etc.) without providing tax or legal advice. Enrollment & Renewal Assistance Assist customers with ACA renewals, plan changes, and updates during Open Enrollment and Special Enrollment Periods. Verify and update customer information to maintain accurate records (income, household size, contact details, etc.). Help members understand important deadlines and the impact of changes on their coverage and subsidies. Compliance & Documentation Follow all CMS, marketplace, and state regulatory guidelines for ACA enrollments and member communications. Accurately document all customer interactions, retention efforts, and outcomes in the CRM and/or agency management system. Protect customer privacy and handle all PHI and PII in compliance with HIPAA and company policies. Collaboration & Performance Work closely with sales, service, and operations teams to ensure a smooth customer experience. Meet or exceed retention, call quality, and productivity targets. Provide feedback and insights on customer trends, common issues, and opportunities for process improvement. Qualifications Required Active Health Insurance Producer License in [State] (or ability to obtain prior to start date). 1-2+ years of experience in customer service, account management, or retention, preferably in health insurance or financial services. Working knowledge of ACA individual and family plans (on- and off-exchange), or strong willingness to learn quickly. Strong verbal and written communication skills, with a professional and empathetic phone presence. Ability to explain complex information in simple, clear language. Comfortable working with call metrics, KPIs, and performance goals. Proficiency with basic computer applications and CRM or agency management systems. Preferred Prior experience working with ACA enrollments on Healthcare.gov or a state-based marketplace. Experience in a call center or high-volume customer contact environment. Bilingual (e.g., English/Spanish) a strong plus. Core Competencies Customer Focus: Genuinely cares about helping people maintain appropriate coverage. Persuasion & Retention Skills: Able to address concerns, handle objections, and present alternatives that keep customers insured. Detail-Oriented: Accurate with data entry, documentation, and compliance steps. Problem-Solving: Quickly identifies issues and offers practical solutions. Resilience: Stays positive and professional when dealing with upset or anxious customers. Team Player: Collaborates well with colleagues and supports team goals. Work Environment & Schedule Monday - Friday 9am - 6pm Full-time position; extended hours and overtime may be required during peak periods such as Open Enrollment. Pay Base of $700 week + commission. $1000+ per week.
    $700 weekly Auto-Apply 60d+ ago
  • Sr. Member Services Rep

    Altegra Health 4.4company rating

    Member service representative job in Weston, FL

    Over 20 million individuals benefit from services that Altegra Health provides. When you join our team, you stand on the foundation of a successful organization that enriches an individual's life. We place a high value on qualities such as integrity, empathy, excellence and trust. As an Altegra Health Advocate you will have every opportunity to improve the lives of others. You become the voice of our organization to millions of individuals who are looking for services and solutions to improve their quality of life. Join our team and set your career path in the right direction! The Advocate role is a full-time position based in our Miami Lakes, Florida call center and reports to the Supervisor of Member Engagement for Altegra Health in the Eligibility & Enrollment division. This position holds accountability for conducting outbound and inbound telephonic inside sales/intake services to pre-qualified health plan members. Job Description RESPONSIBILITIES: • Interact with health plan members through outbound and inbound telephonic contact to review and assess health plan member's eligibility for services. • Achieve individual growth and production goals. • Contribute to the department's success by succeeding at departmental and quality metrics. • Review correspondences and/or inquiries from the health plan members to determine needs and fast track highly qualified cases. • Acknowledge, follow-up, and close out correspondence and/or inquiries as assigned. • Stay informed with current knowledge of state and federal regulatory requirements. • Comply with all company and department operational guidelines and policies. • Participate in Altegra Health staff and operational development programs as assigned. Qualifications • Must have a High School diploma or GED and some college coursework. Associates degree preferred with a focus in Health Care Administrative, Business, Finance, or a related field from an accredited college or university. Verifiable experience which demonstrates the ability to perform the functions of the position. • Must have 5 to 8 years of professional call center experience. • Ability to work independently • Demonstrates patience and empathy. • Business demeanor and skills with the ability to communicate effectively (verbal, written and listening skills). • Ability to successfully market, sell, and promote company services in an outbound call center (production driven) environment. • Professional behavior with courteous, polite and energetic qualities. • High commitment to accuracy, high quality work, and detail-oriented. • Must be driven and motivated to exceed individual and team goals. • Able to learn and adapt to changing environments, applications and software. • Experience with the health care industry. Prefer general knowledge of Medicare, Medicaid, and Managed Care. • Knowledge of MS Word, Excel and PowerPoint. • Bilingual is a plus (English/Spanish). MUST BE ABLE TO WORK M-F 9-6pm Additional Information We are located in Miami Lakes, FL now but in November we are moving to Weston, FL.
    $25k-36k yearly est. 60d+ ago
  • Customer Retention Specialist - State Farm Agent Team Member

    Rick Burke-State Farm Agent

    Member service representative job in Miami, FL

    Job DescriptionBenefits: Flexible schedule Opportunity for advancement Training & development You May Be a Great Fit as a Customer Retention Specialist at Rick Burke - State Farm Agent if: Youre the person people call first when life goes sideways - calm, steady, and ready to help. You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you. Youre a natural relationship-builder who earns trust quickly and keeps it. You listen first, then guide, making customers feel understood while confidently recommending solutions. Youre compassionate under pressure and can guide someone through their worst day with clarity and empathy. Location Address: Coral Gables, FL 33145 At Rick Burke - State Farm Agent, were here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether were helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, youll fit right in with us. Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance. Responsibilities Communicate with existing customers regarding renewals and coverage options. Review accounts and assist with updates or changes as needed. Identify opportunities to enhance customer satisfaction and engagement. Maintain accurate records and documentation of interactions. Collaborate with team members to meet retention and outreach objectives. Qualifications Strong interpersonal and problem-solving abilities. Effective communication and listening skills. Detail-oriented with a focus on customer experience. Previous experience in customer service or account management preferred. Must be able to obtain applicable state insurance licenses.
    $25k-35k yearly est. 2d ago
  • Customer Financial Services Representative

    Stribbons Packaging

    Member service representative job in Fort Lauderdale, FL

    Job Brief: We are looking for a Credit & Collections Clerk who wants to excel in an environment of operational excellence. The Credit and Collections Clerk performs vital functions to the business as well as to the customers (both internal and external) by focusing on customer billing and collections. Responsibilities: Gathers records such as purchase orders, sales tickets, work order & charge slips in order to verify billing Confers with customer by telephone in attempt to determine reason for overdue payment, reviewing terms of sales, service or credit contract with customer Records information about financial status of customer and status of collection efforts Documents correspondence on the customer accounts within the billing system Assist customers with online payment services Work closely with brokered accounts to track payments and provide information requested by them to identify short pays Produce manual invoices for certain customers requiring additional details Learn and utilize all billing tools available Other duties as assigned Skills Required: Speaks clearly and persuasively in positive or negative situations; listens and gets clarifications; responds well to question Solid working knowledge of Microsoft Office Applications (i.e Word, Excel, Outlook) Good Communication skills
    $25k-40k yearly est. 60d+ ago
  • Financial Services Representative State Farm Agent Team Member

    Jessica Alvarez-State Farm Agent

    Member service representative job in Fort Lauderdale, FL

    Job DescriptionBenefits: Company parties Opportunity for advancement Paid time off Signing bonus Wellness resources ROLE DESCRIPTION: As a Financial Services specialist with Jessica Alvarez Agency, you will successfully market the financial products that manage everyday risks. Your proficient knowledge of financial products reinforces your sales-minded and consultative approach to educating customers on their financial options. Your analytical precision makes you an invaluable resource to customers and a competitive addition to a successful agency. RESPONSIBILITIES: Use a customer-focused, needs-based review process to educate customers about insurance options. Work with the agent to establish and meet marketing goals Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. QUALIFICATIONS: Series 6 or 7, and 65 required. Must have 215 Life and Health Insurance License. Proven experience working as a financial services representative for Life Insurance Premium goals and Annuities. Proficiency in Microsoft Office applications. Strong mathematical skills. Excellent analytical, organizational, and problem-solving skills. Effective communication skills. Exceptional customer service skills. Successful track record of meeting sales goals/quotas BENEFITS: Salary plus commission/bonus Paid time off (vacation and personal/sick days) Health benefits Growth potential/Opportunity for advancement within my office
    $25k-40k yearly est. 22d ago
  • Financial Service Representative

    The Check Cashing Store

    Member service representative job in Lauderdale Lakes, FL

    Are you a dynamic and driven sales professional? If so, The Check Cashing Store wants you to join our team. In your role at The Check Cashing Store, you'll make a positive impact on the people living in your community by promoting our financial products and services to meet their short- and long-term financial goals. What we offer: Market competitive hourly pay rates Earn a percentage of the store's profits for exceeding company targets Other benefits include: Comprehensive medical/dental benefits Paid Time Off 401K with company match Tuition assistance Career development Branch Location: 3692 West Oakland Park During a typical day, you will: Deliver results on store profitability goals Provide a quality customer sales experience through efficient execution of all customer transactions Determine customers' needs and provide them with solutions that satisfy those needs Handle cash and accurately enter transactions into the system Contact customers over the phone with past due balances and negotiate payment terms and schedules Complete all documentation accurately Follow safety, security, and compliance requirements Successful candidates will: Be sales driven Have a minimum of one year of financial services and sales experience Have a passion for customer service Have previous cash handling experience Have a high school diploma or equivalent About us: Momentum Financial Services Group is a top financial services provider in North America We provide services through our retail network of over 400 locations, known as Money Mart and The Check Cashing Store We offer access to cash and related financial products to help customers achieve their financial goals We operate retail locations in local communities and cities across the United States as Money Mart and The Check Cashing Store We value: Employees who are committed to continuously improving their performance and achieving new levels of success Recognizing our employees for their achievements and developing them to be future leaders Diversity is an essential element for the success of our business Giving back to our local communities through annual contributions to charities and non-profit organizations Next Steps: Apply now to be considered for this opportunity! About The Check Cashing Store - Our Commitment to Responsible Innovation At The Check Cashing Store, we are committed to building innovative solutions grounded in ethical, transparent, and responsible use of data and technology. Aligned with the principles outlined in Canada's Artificial Intelligence and Data Act (AIDA), we take a proactive approach to ensuring that any AI or data-driven systems we use are safe, fair, and accountable. We prioritize strong data governance, clear communication around how systems work, and safeguards that reduce risks and protect individuals. Our focus is on developing tools and processes that promote equity, reliability, and trust, supported by ongoing monitoring and continuous improvement. Joining The Check Cashing Store means contributing to a future-focused organization that values both innovation and integrity, where your work helps shape solutions that responsibly support our employees, clients, and communities.
    $25k-40k yearly est. Auto-Apply 19d ago
  • Financial Services Representative I - Miami Gardens Walmart

    Dade County Federal Credit Union 4.4company rating

    Member service representative job in Doral, FL

    Financial Service Representative - Miami Gardens Walmart Branch Starting Salary: $20.00 per hour Responsibilities include cross-selling credit union products and services that meet our member's financial needs. Candidate will provide account services and resolve member inquiries. This is a high contact position requiring the ability to communicate face to face effectively with prospective/current members and to represent the credit union in a positive and professional manner. Candidate will also be part of the Float Staff which requires to go to various branches as needed. Essential Duties & Responsibilities: Process all financial transactions and member inquiries in an accurate and timely manner. Accepts sales goals and understands the role played in achieving branch's sales goals. Establishes good rapport with members. Possesses thorough knowledge of Dade County Federal Credit Union products and services. Recognizes selling opportunities and effectively cross-sells credit union products and services to build member relationships. Performs new account openings and all other related platform functions. Has a thorough understanding of credit union loan products and handles all loan applications, including but not limited to accepting the loan application with all the required information. . Obtains all required licenses as established by Credit Union. Handles inquiries, concerns and requests from members and employees. Handles all account maintenance, all service related member needs and communicates to higher authority, when necessary. Willingly assists all departments as requested. Complies with all Bank Secrecy Act (BSA) regulations and standards. Attends all required BSA training. Willing to assist in any other areas as requested. Requirements: Intermediate PC skills are required, MS Office and Windows necessary. Candidate must have excellent written and verbal communication skills. Candidate must be detailed oriented and display excellent mathematical skills. Schedule to include extended branch and Saturday hours . Candidate must have the ability to travel throughout the branch network to provide staffing assistance at all branch locations. High school diploma or equivalent required. Bilingual: English and Spanish, Highly Desirable Dade County Federal Credit Union requires certain positions to obtain a Florida 2-11 Credit Life/Credit Disability License in order to perform the duties required of the position. DCFCU is responsible for fees associated with this licensing process. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
    $20 hourly Auto-Apply 50d ago
  • Financial Services Representative State Farm Agent Team Member

    Veronica Mitchell-State Farm Agent

    Member service representative job in Palm Beach Gardens, FL

    Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents are independent contractors that market State Farm insurance and financial services products. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs required by the agent. Competencies Expected for This Role Enthusiastic and motivated to assist customerswith insurance and financial services to help them manage the risks of everyday life, recover from the unexpected, and realize their dreams. As an Agent Team Member, you will receive... Hourly pay plus commission/bonus Paid time off (vacation and personal/sick days) Growth potential/Opportunity for advancement within my office Additional Desired Abilities/Competencies People-oriented Self-motivated Dedicated to customer service Ethical and Honest Ability to work in a team environment Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to educate customers about insurance options. This position will be with a State Farm independent contractor agent, not with State Farm Mutual Automobile Insurance Company ("State Farm"). Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs required for the position sought. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm. State Farm Insurance is an equal opportunity employer.
    $25k-40k yearly est. 7d ago
  • Retail Banking Representative

    Ocean Bank

    Member service representative job in Coral Gables, FL

    The Retail Banking Representative (Coral Gables Branch) is responsible for opening new accounts, personal and business; ensuring the proper documentation for new accounts has been gathered and properly documented, and cross sells banks products/services. Responsibilities Inputs data and documents KYC (Know Your Customer). Assists branch personnel and customers with any account related inquiry. Provides quality customer service on a personal basis to customers in person, e-mail and by phone. As well as providing customer service to the internal departments of the bank. Also, performs as a Teller when needed. Processes teller transactions at the teller line; performs all teller paying and receiving functions for commercial and personal accounts, including services such as deposits, Cashier's Checks, Money Orders, and Cash Advances, gathers CTR information for transactions that exceed the established threshold and balances the cash drawer. Qualifications High school diploma or equivalent with at least two (2) years of teller or related financial customer service experience in handling cash and one (1) year of banking experience required. New Accounts experience preferred. Must possess the ability to deal with customers in a pleasant and effective manner. Must be knowledgeable of internal bank operations (wire transfers, debits/credits and loan payments) and of banking products to cross-sell. Must possess good verbal and written communication skills, interpersonal, and organizational skills. Must possess good computer knowledge in MS Software, (e.g. Excel, Word, and Outlook). Job Posting Locations In this role you can work onsite from Coral Gables, Florida, United States
    $34k-43k yearly est. Auto-Apply 4d ago
  • Customer Support Specialist

    Insight Global

    Member service representative job in Miami Lakes, FL

    Required Skills & Experience 2+ years of work experience in Customer Support or Customer Service role Strong Microsoft Office / Excel - VlookUps and Pivot Tables Ability to work in a fast-paced environment managing multiple priorities Strong verbal and written communication Nice to Have Skills & Experience Experience with Systems Applications and Processing (SAP)/ERP system Aerospace industry experience Data analytics experience Job Description Our Aerospace client is looking for Customer Supports Specialists to join their team. This role involves analyzing supplier and customer data related to the ordering and delivery of spare parts, provisioning products, and associated services. Responsibilities include processing returned materials, responding to customer inquiries regarding spare parts requirements, and resolving delivery issues. This positions also entails creating and tracking performance metrics, cultivating strong customer relationships, and developing a deep understanding of the customer's culture and business strategies. This position is offering $21.91/hour.
    $21.9 hourly 1d ago
  • Financial Service Representative

    The Check Cashing Store

    Member service representative job in Palm Springs, FL

    Are you a dynamic and driven sales professional? If so, The Check Cashing Store wants you to join our team. In your role at The Check Cashing Store, you'll make a positive impact on the people living in your community by promoting our financial products and services to meet their short- and long-term financial goals. What we offer: Market competitive hourly pay rates Earn a percentage of the store's profits for exceeding company targets Other benefits include: Comprehensive medical/dental benefits Paid Time Off 401K with company match Tuition assistance Career development Branch Location: 3198 S. Congress Ave During a typical day, you will: Deliver results on branch profitability goals Provide a quality customer experience through efficient execution of all customer transactions Determine customers' needs and provide them with solutions that satisfy those needs Handle cash and accurately enter transactions into the system Contact customers over the phone with past due balances and negotiate payment terms and schedules Complete all documentation accurately Follow safety, security, and compliance requirements Successful candidates will: Be sales driven Have a minimum of one year of financial services and or sales experience Have a passion for customer service Have previous cash-handling experience Have a high school diploma or equivalent #SJ About us: Momentum Financial Services Group is a top financial services provider in North America We provide services through our retail network of over 400 locations, known as Money Mart and The Check Cashing Store We offer access to cash and related financial products to help customers achieve their financial goals We operate retail locations in local communities and cities across the United States as Money Mart and The Check Cashing Store We value: Employees who are committed to continuously improving their performance and achieving new levels of success Recognizing our employees for their achievements and developing them to be future leaders Diversity is an essential element for the success of our business Giving back to our local communities through annual contributions to charities and non-profit organizations Next Steps: Apply now to be considered for this opportunity! About The Check Cashing Store - Our Commitment to Responsible Innovation At The Check Cashing Store, we are committed to building innovative solutions grounded in ethical, transparent, and responsible use of data and technology. Aligned with the principles outlined in Canada's Artificial Intelligence and Data Act (AIDA), we take a proactive approach to ensuring that any AI or data-driven systems we use are safe, fair, and accountable. We prioritize strong data governance, clear communication around how systems work, and safeguards that reduce risks and protect individuals. Our focus is on developing tools and processes that promote equity, reliability, and trust, supported by ongoing monitoring and continuous improvement. Joining The Check Cashing Store means contributing to a future-focused organization that values both innovation and integrity, where your work helps shape solutions that responsibly support our employees, clients, and communities.
    $25k-40k yearly est. Auto-Apply 60d+ ago

Learn more about member service representative jobs

How much does a member service representative earn in Sunrise, FL?

The average member service representative in Sunrise, FL earns between $16,000 and $42,000 annually. This compares to the national average member service representative range of $21,000 to $45,000.

Average member service representative salary in Sunrise, FL

$26,000

What are the biggest employers of Member Service Representatives in Sunrise, FL?

The biggest employers of Member Service Representatives in Sunrise, FL are:
  1. Crunch Fitness
  2. Altegra Health
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