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  • Customer Relationship Advocate Career Development Experience- Greenwood Village, CO

    Fidelity Investments 4.6company rating

    Member service representative job in Greenwood Village, CO

    The Role Join our team of Customer Relationship Advocates (CRA). This first-of-its-kind experience supercharges your early career growth at Fidelity with personalized support, skill development and training. In this role, you are a licensed professional providing outstanding customer service while answering inbound phone calls and supporting Fidelity's valued clients. You will develop skills to assist with a broad range of client needs, including trade requests, money movement, online support and so much more! What to expect… As a new CRA, you'll learn about the financial services industry, apply new concepts, develop, and practice new skills, and push yourself to accomplish new goals through three major milestones: 1. Licensing Preparation In the first months, you'll prepare to become a FINRA (Registered Representative by studying for and obtaining your SIE , Series 7, and 63 licenses, all fully sponsored by Fidelity. This includes paid study time and access to valuable resources like licensing coaches and workshops. While these exams can be challenging, rest assured that we're here to support you every step of the way! (Learn More) 2. Skill Development In the following months, you'll handle more complex customer calls while dedicating time each week to connect with your team, meet with your leader, and expand your network. 3. Proficiency As you gain confidence and proficiency in serving customers, you'll explore new career paths through job shadowing and our career center. The Expertise and Skills You Bring Aptitude and dedication to complete the FINRA SIE , Series 7 Top Off and Series 63 exams through our industry-leading licensing program. Enthusiasm for continuous learning and dedication to studying and applying new concepts, learning quickly, and retaining information to assist with decision-making. A passion for connection and desire to establish rapport with customers by facilitating meaningful conversations that are resolution-oriented and efficient. Ability to handle different types of situations, emotions and conversations driving towards suitable resolutions. A desire for growth and a mindset that generates long term success through adaptability and personal accountability. Exceptional critical and analytical problem-solving skills and a demonstrated ability to interpret a scenario, leverage resources and find an appropriate resolution. Comfortable learning new technology or proprietary platforms and confident navigating multiple systems simultaneously. Note: Fidelity is not providing immigration sponsorship for this position The Team Our Greatest Asset is Our People We are committed to building a diverse workforce, enduring a culture of belonging, and creating more inclusive experiences for our associates, customers, and our community. Our benefit programs are crafted to help you and your loved ones strike the perfect balance. Here are a few featured benefits (not all benefits are listed): Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, 401(K) 7% match, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Time off, Commuter Benefit Program, Backup Dependent Care, Charitable match, Concierge Services, and Wellness Program. (Learn More) The base salary range for this position is $42,000 - $60,000 per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors. Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted. Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories. Certifications:Series 07 - FINRA, Series 63 - FINRACategory:Customer Service, Sales
    $42k-60k yearly 4d ago
  • Foodservice Equipment Estimator/Customer Service

    Ignite Foodservice Solutions

    Member service representative job in Denver, CO

    Ignite Foodservice Solutions is a leading manufacturers representative for the food service industry, operating across Colorado, Arizona, Utah, Wyoming, Idaho, New Mexico, Montana, Oregon, Washington, Alaska, Hawaii, and El Paso TX. Partnering with various manufacturing firms, Ignite provides innovative sales and marketing solutions to help consultants, dealers, and foodservice operators make informed purchasing decisions. Our mission is to be an asset to our customers, ensuring they make smart decisions that lead to our customers' prosperity. We believe our success is tied to the success of our customers and aim to address the everyday challenges faced by foodservice operators. Ignite Foodservice Solutions offers competitive salary, benefits, 401k, and PTO packages. Role Description This is a full-time role for an Estimator, based in the Denver Metropolitan Area. The Estimator will be responsible for analyzing project requirements, preparing detailed cost estimates, collaborating with project managers and vendors, reviewing 11400, design schedules, and cost efficiency. Daily tasks include estimating costs for restaurant equipment, logging specifications, and updating pricing as required and ensuring accuracy. The Estimator will work closely with the sales and project management teams to provide accurate and timely cost information. Qualifications Strong analytical and problem-solving skills Knowledge of food service equipment and industry trends · Experience in estimating costs and preparing quotes Proficiency in estimation software - AutoQuotes, Specifi, and MS Office Suite Excellent communication and negotiation skills Detail-oriented with organizational and time-management skills Ability to work independently and collaboratively with a large customer base Experience in the food service industry or a related field is a plus Familiarity with blueprints and ability to read plans
    $28k-36k yearly est. 4d ago
  • Customer Support Specialist

    Us Solar

    Member service representative job in Denver, CO

    Customer Support & Onboarding Specialist (Spanish Preferred) US Solar is a developer, owner, operator, and financier of solar and solar + storage projects, with a focus on emerging state markets, community solar programs, distributed generation and small-scale utility projects nationwide. US Solar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We believe diverse teams and diverse perspectives lead to better outcomes and breakthrough thinking, which are differentiators in any business and fundamental to our long-term success. US Solar's Sunscription team is seeking a dedicated Customer Support & Onboarding Specialist to ensure new customers have a smooth, confident start with community solar. We're at the forefront of making sustainable energy accessible to everyone. We are committed to delivering the best community solar experience for customers. This role is critical in supporting customers from their initial enrollment validation through their first billing cycles, with a special focus on coverage for Mountain Time markets (Colorado and New Mexico). It's ideal for someone who thrives in a dynamic environment, communicates clearly on phone and email, and is excited to help customers understand how solar credits and billing work. Spanish proficiency is strongly preferred. Key Responsibilities Customer Support & Retention Triage and resolve firstline questions via phone, email, and chat; escalate complex issues quickly Provide late day Mountain Time phone coverage; returning voicemails and new subscriber onboarding calls Provide collections support to help customers pay their bills and ensure program understanding Support commercial accounts by clarifying statements and credit applications; coordinate with internal teams as needed Apply retention tools within guardrails to exceed customer expectations Enrollment Validation & Onboarding Guide customers through “what to expect” from community solar, how credits appear on utility bills, and billing timelines Maintain accurate records and customer notes in our systems Spanish Support & Compliance Serve Spanish speaking customers in CO/NM; help ensure customer communications and knowledge base content are available in English and Spanish consistent with state requirement Tools, Quality, and Collaboration Use Intercom to manage workload efficiently; contribute to saved replies and help center articles Partner with the Customer Experience Lead/Manager on automation and workflow improvements Collaborate closely with Sales, Program Support, and Billing to resolve issues and improve upstream processes Core Proficiencies Thrive in environments that are growing and changing and bring order to complex customer questions Energized by helping thousands of customers adopt clean energy and see tangible savings Confident on the phone and in writing; able to explain billing and credit concepts simply and calmly A problem solver at heart who works across teams, documents clearly, and follows through Comfortable owning a queue, managing time, and meeting response time SLAs during busy launch periods Qualifications 2-4+ years in customer support, onboarding, or account coordination (energy/utility/finance/telecom a plus) Strong phone presence and clear, concise writing Experience with Intercom (or similar ticketing), CRM and Microsoft 365; familiarity with automation is a plus Ability to work Mountain Time hours with occasional late day coverage blocks Bilingual English/Spanish strongly preferred Detail oriented, organized, and comfortable documenting processes and using macros/saved replies
    $33k-45k yearly est. 3d ago
  • Technical Customer Support Representative

    Vantor

    Member service representative job in Westminster, CO

    Vantor is forging the new frontier of spatial intelligence, helping decision makers and operators navigate what's happening now and shape what's coming next. Vantor is a place for problem solvers, changemakers, and go-getters-where people are working together to help our customers see the world differently, and in doing so, be seen differently. Come be part of a mission, not just a job, where you can: Shape your own future, build the next big thing, and change the world. To be eligible for this position, you must be a U.S. Person, defined as a U.S. citizen, permanent resident, Asylee, or Refugee. Note on Cleared Roles: If this position requires an active U.S. Government security clearance, applicants who do not currently hold the required clearance will not be eligible for consideration. Employment for cleared roles is contingent upon verification of clearance status. Export Control/ITAR: Certain roles may be subject to U.S. export control laws, requiring U.S. person status as defined by 8 U.S.C. 1324b(a)(3). Please review the job details below. Vantor is currently seeking a Technical Customer Support Representative to join our Customer Success team. The Technical Customer Service Representative serves as the customer's resource and advocate within Vantor. Our team works primarily with external customers. We also work collaboratively with other internal departments and customers to achieve Service Excellence and ensure complete and accurate delivery of the customer's requirements. Ability to learn quickly and adapt to a fast-paced Performance Culture is critical to success, and a Commitment to Customers is essential. The skills learned within Customer Experience will prepare you for a career with Vantor. We are very serious about professional development and continuing education at Vantor. Our group has amazing resources to support learning and development. Responsibilities: Answers inbound email and phone communications Processes orders and prepares quotations and feasibilities Assists customers to define order requirements, including image selection Ability to learn, execute, and affect change within a dynamic environment Technical support of our SaaS programs Uses knowledge of company policy and departments to find answers to technical questions Uses knowledge of satellite imagery to perform basic quality control evaluations and recommendations Attend training and development courses, provide training to peers and customers as needed Effectively communicate with all levels of the company and customers Denied party screenings Minimum Qualifications: Must be a U.S. citizen or permanent resident Minimum of two years of previous experience in customer service, preferably in a professional or B2B setting Previous experience with Microsoft Windows, Microsoft Office Suite (Outlook, Excel, etc.) Preferred Qualifications: Previous exposure to GIS applications and technologies, e.g., Esri ArcGIS, ArcPro, QGIS Excellent listening, comprehension & interpersonal skills Effective problem-solving and analytical abilities Strong attention to detail Strong sense of initiative and proactive mindset Time management skills Pay Transparency: In support of pay transparency at Vantor, we disclose salary ranges on all U.S. job postings. The successful candidate's starting pay will fall within the salary range provided below and is determined based on job-related factors, including, but not limited to, the experience, qualifications, knowledge, skills, geographic work location, and market conditions. Candidates with the minimum necessary experience, qualifications, knowledge, and skillsets for the position should not expect to receive the upper end of the pay range. ● The base pay for this position within Colorado is: $18.00 - $30.00 hourly. For all other states, we use geographic cost of labor as an input to develop market-driven ranges for our roles, and as such, each location where we hire may have a different range. Benefits: Vantor offers a competitive total rewards package that goes beyond the standard, including a robust 401(k) with company match, mental health resources, and unique perks like student loan repayment assistance, adoption reimbursement and pet insurance to support all aspects of your life. You can find more information on our benefits at: ****************************** The application window is three days from the date the job is posted and will remain posted until a qualified candidate has been identified for hire. If the job is reposted regardless of reason, it will remain posted three days from the date the job is reposted and will remain reposted until a qualified candidate has been identified for hire. The date of posting can be found on Vantor's Career page at the top of each job posting. To apply, submit your application via Vantor's Career page. EEO Policy: Vantor is an equal opportunity employer committed to an inclusive workplace. We believe in fostering an environment where all team members feel respected, valued, and encouraged to share their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability, protected veteran status, age, or any other characteristic protected by law.
    $18-30 hourly Auto-Apply 6d ago
  • Previous Customer Service Wanted

    Serenity Mental Health Centers 3.7company rating

    Member service representative job in Lakewood, CO

    🌟 Previous Servers and Customer Service Wanted - Patient Care 💙 No Healthcare Experience Needed - Just Heart, Empathy & a Desire to Help Others Heal ✨ Make a Real Difference Every Day Are you great with people and ready for work that actually matters? At Serenity Healthcare, we're redefining mental wellness with empathy, innovation, and life-changing care. We're not looking for medical backgrounds - we're looking for human connection. If you've worked in customer service, hospitality, or any role that puts people first, you already have the foundation to succeed here. 🎓 Don't Have Healthcare Experience? We'll Train You! We provide full, paid training and national certification. You bring: ✅ 2+ years of full-time work experience ✅ Strong communication skills ✅ A kind, composed, and positive attitude ✅ A passion for helping people feel seen, heard, and valued 👩 ⚕️ Your Role as a TMS Technician As a TMS Technician, you'll guide patients through their healing journey, offering both emotional support and technical care using our advanced TMS therapy. Your day-to-day: Work one-on-one with patients during treatment sessions Operate and monitor our high-tech TMS therapy machine Use tools like gratitude, journaling, and goal-setting to encourage patient growth Track and document progress to share with medical staff Be a steady, supportive presence throughout each patient's care journey 🌱 What We're Looking For You don't need a medical degree - just a genuine love for helping people. We're seeking someone who: Has 2+ years of customer-facing experience (e.g., retail, hospitality, education, etc.) Is naturally empathetic, calm, and uplifting Communicates clearly and professionally Is reliable, growth-oriented, and receptive to feedback Wants to be part of something bigger than a job 💼 Why You'll Love Working at Serenity ✔ Fulfillment - Help people take back their lives ✔ Career growth - We promote from within as we expand nationwide ✔ Supportive culture - You'll be valued for who you are and how you care Our Benefits Include: 🏥 90% employer-paid medical, dental & vision 🏖 10 PTO days (15 after 1 year) + 10 paid holidays 💰 401(k) retirement plan 🚀 Rapid internal promotion opportunities 💡 About Serenity Healthcare We're on a mission to change the mental health industry. Using FDA-approved TMS therapy and a holistic, patient-centered approach, we help people heal even when traditional treatments haven't worked. Our care is personal, proven, and powered by compassion. 📝 Apply Today - Be the Reason Someone Finds Hope Again Serenity Healthcare is an equal opportunity employer. All qualified applicants are welcome. Employment is contingent upon successful background and drug screening. In accordance with Colorado's Equal Pay for Equal Work Act this position pay ranges $25-26.50 hourly.
    $25-26.5 hourly Auto-Apply 60d+ ago
  • Juvenile Services Professional Hourly/On-Call

    Boulder County, Co 4.0company rating

    Member service representative job in Boulder, CO

    Boulder County Community Services Department is seeking to hire 2 (two) Juvenile Services Professionals Hourly/On-Call.The Boulder Juvenile Assessment Center (JAC), a 24/7 facility, is the County's short-term detention and assessment center housing male and female detainees under the age of 18. This is a great opportunity to work directly with at-risk youth and to learn about the Juvenile Justice System in Boulder County including community partners such as law enforcement, probation department, social services, etc. and the juvenile court. The JAC embraces a strength-based and harm reduction practice to juvenile detention. The ideal candidate will enjoy working in a progressive detention setting and have experience or studies in corrections, social work, residential treatment, child advocacy, education, or working with underserved populations. The ideal candidate is also someone who can work in a team-oriented, fast paced, and trauma-informed environment. These arehourly, non-benefitedpositions that will work 8-32 hoursper week in a varied/flexible schedule. As these are hourly positions, no set hours are guaranteed to applicants. Weekly minimum time commitment of one 8-hour shift with maximum time commitment up to five shifts a week depending on the needs of the facility and the availability of the applicant. These positions are intended to offer shift coverage and support for full-time employees. Applicants must be available and willing to work evenings, overnights, weekends and holidays.These positions will work out of1777 6th Street,Boulder, Colorado. Under Fair Labor Standards Act (FLSA) guidelines, these positions are non-exempt(eligible for overtime). Boulder County requires its employees to reside in the state of Colorado as of the first day of work. Hiring Salary Range: $25 - $28Hourly Tentative Hiring Timeline: * Phone Screening: Week of December 15th * First Round Interviews: December 17th * Reference Check: Week of December 15th Boulder County employees may qualify for Public Service Loan Forgiveness (PSLF). Visit studentaid.gov for more information. Examples of Duties * Provide a safe and secure facility * Attend court and act as representative of facility * Complete detailed individual and family assessments and submit detailed reports to the court * Conduct court appointed bond commissioner functions * Conduct intakes * Provide verbal and physical crisis intervention/de-escalation * Conduct secure transports * Oversee and provide structure programming for youth in custody * Conduct perimeter/security checks * Administer medications * Assist in maintaining interagency/community relationships * Performs related work, as required * May be reassigned during emergency situations Required Qualifications PLEASE NOTE: When completing your application describe all relevant education and experience, as applications are assessed based on the required qualifications listed. Resumes and other attachments are not accepted in lieu of completed applications andwill not be reviewed in the initial screening process. Any personally identifiable information (PII) such as name and address will be redacted from applications that meet the minimum screening requirements and are forwarded to the hiring manager. If the hiring manager selects you to advance in the hiring process, your attachments will then be shared with the hiring team. EDUCATION & EXPERIENCE: Boulder County is looking for well qualified candidates to fill our positions. Any combination of relevant education and experience is encouraged. In this position, we are looking for a minimum of: A high school diploma or equivalentand 1 (one) year of experience, either paid or volunteered, working directly with youth or an underserved population OR 1 (one) year of college coursework pursuant to a degree in psychology, sociology, social work, human services, law, criminology or a closely related field DRIVER'S LICENSE: * Applicants must have a valid driver's license and a clean driving record * For more information regarding a clean driving record, please clickhere. BACKGROUND CHECK& FINGERPRINTING: * A job offer is contingent on passing a background investigation with fingerprinting; a CBI/FBI background check, and a Child Welfare/Trails check of the Child Abuse Registry SPECIAL REQUIREMENTS: * Applicants must be able to obtain Crisis Prevention and CPR/First Aid certifications within one year of hire and annually thereafter. *Training will be provided and paid for by the County Supplemental Information PREFERRED QUALIFICATIONS: * Bilingual in English and Spanish * Additional compensation will be provided based on the use of bilingual skills. * One year of experience, either paid or volunteered, working directly with youth * Twoyears of college coursework in psychology, sociology, social work, human services, law, criminology or a closely related field KNOWLEDGE, SKILLS, & ABILITIES: * Action-Oriented: Enjoys working hard; is action-oriented and full of energy for the things they see as challenging; not fearful of having to act with a minimum of planning * Patience: Is tolerant with people and processes; listens and checks before acting; tries to understand the people and the data before making judgements and acting * Compassion: Genuinely cares about people; is available and ready to help; is sympathetic to the plight of others maybe not as fortunate; demonstrates real empathy with the joys and pains of others * Cross Cultural Sensitivity: Understands and can empathize with differences in people and cultures; is not judgmental about differences; respects differences; respects different value sets; handles and is comfortable with diversity * Communication: Is able to communicate clearly and succinctly in a variety of settings and styles; can get messages across and have the desire effect * Positive Peer Relationships: Can quickly find common ground and solve problems for the good of all; can represent their own interest and yet be fair to other groups; can solve problems with peers with minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers Boulder County is a workplace dedicated to supporting individuals and families of all types and to fostering a diverse, inclusive, and respectful environment for all employees. We prohibit unlawful discrimination against applicants and employeeson the basis of race, color, religion, gender, gender identity, national origin, age, disability, socio-economic status, sexual orientation, genetic information, or any other status protected by applicable federal, state, or local law.
    $25-28 hourly 2d ago
  • Member Service Representative or Senior - Erie, CO

    Ent Federal Credit Union 4.5company rating

    Member service representative job in Westminster, CO

    The primary purpose of this position is to provide superior member service; driving member satisfaction and retention by helping members take full advantage of Ent's full range of products and services. This is accomplished through accurate and professional member transactions, enhanced member awareness of existing products and services, and regularly meeting monthly sales standard goals. Additionally responsible for understanding and complying with credit union policies and procedures, as well as financial regulations including BSA (Bank Secrecy Act) and CFPB (Consumer Financial Protection Bureau). The Member Service Representative must excel in service, quality communication, product knowledge, sales, and accuracy while meeting all service, performance, and safety standards. Essential Functions The primary purpose of the Member Service Representative position is to provide superior member service; driving member satisfaction and retention by helping members take full advantage of Ent's full range of products and services. This is accomplished through accurate and professional member transactions, enhanced member awareness of existing products and services, and regularly meeting monthly sales standard goals. Additionally responsible for understanding and complying with credit union policies and procedures, as well as financial regulations including BSA (Bank Secrecy Act) and CFPB (Consumer Financial Protection Bureau). The Member Service Representative must excel in service, quality communication, product knowledge, sales, and accuracy while meeting all service, performance, and safety standards. The primary purpose of the Member Service Representative Senior position is to provide superior member service; driving member satisfaction and retention by helping members take full advantage of Ent's full range of products and services. This is accomplished through accurate and professional member transactions, enhanced member awareness of existing products and services, and consistently meeting monthly sales standard goals. Additionally responsible for understanding and complying with credit union policies and procedures and financial regulations including BSA (Bank Secrecy Act) and CFPB (Consumer Financial Protection Bureau). The Sr. Member Service Representative must excel in service, problem resolution, quality communication, product knowledge, sales, and accuracy while meeting all service, performance, and safety standards. Essential Functions at the Member Service Representative level: * Providing quality member service through accurate and professional face-to-face member interactions including basic monetary transactions, new member account creation, and account maintenance, with a focus on member retention and acquisition. * Accountable for discovering and meeting member needs by regularly achieving monthly sales standards through product offering in all areas including, but not limited to deposit and lending products, credit and debit cards, investments, and business banking. * Responsible for meeting job training requirements and complying with safety and service standards defined in the Credit Union's Policies and Procedures documents, as well as financial regulations to include, but not limited to, BSA (Bank Secrecy Act) and CFPB (Consumer Financial Protection Bureau). Essential Functions at the Member Service Representative Senior level: * Providing quality member service through accurate and professional face to face member transactions to include new member account creation, account file and card file maintenance, and basic Service Center Control Manual procedures. * Accountable for discovering and meeting member needs by consistently achieving monthly sales standards through product offering in all areas including, but not limited to deposit and lending products, credit and debit cards, investments, and business banking. Further meeting needs through specialty training, such as lending, business banking, and business development. * Responsible for meeting job training requirements and complying with safety and service standards defined in the Credit Union's Policies and Procedures documents and financial regulations including, but not limited to, BSA (Bank Secrecy Act) and CFPB (Consumer Financial Protection Bureau). Member Service Representative: * High School Diploma/G.E.D. or Equivalent. * REQUIRED: 6+ months of Customer Service experience in Financial Services or Retail Delivery. * PREFERRED: 6+ months Sales experience. Member Service Representative Senior: * High School Diploma/G.E.D. or Equivalent. * Member Relationship, Customer Service New Account, or equivalent training. * REQUIRED: 1+ year customer service experience in Financial Services or Retail Delivery, to include: * REQUIRED: 6+ months financial Services. * PREFERRED: 6+ months Sales. Technical or Specialized Knowledge/Skills: * Enthusiastic attitude regarding helping our community. * Strong emphasis on member service and offering appropriate cross-sell / upsell opportunities to the member. * Strong attention to detail and accuracy of all transactions is of critical importance. * Professional and courteous communication skills are of critical importance. * Proficient in basic math (addition, subtraction, multiplication, and division). * Comfortable handling physical money with a high level of accuracy with members directly. * Exposure to Microsoft Outlook and web based transactional systems to complete day to day member requests. * Able to use 10-Key by touch is preferred. Certifications Required: * None Environmental, Physical and Psychological Requirements * Standing - Occasionally * Walking - Occasionally * Sitting - Frequently * Lifting - Rarely (40 Lbs) * Carrying - Rarely * Pushing - Rarely * Pulling - Rarely * Balancing - Rarely * Stooping - Rarely * Kneeling - Rarely * Crouching - Rarely * Crawling - Rarely * Reaching - Occasionally * Handling - Occasionally * Grasping - Occasionally * Feeling - Occasionally * Talking - Frequently * Hearing - Frequently * Repetitive Motions - Frequently * Eye/Hand/Foot Coordination - Occasionally * Noises louder than normal speaking volume - Occasionally * Temperature Changes - Rarely * Atmospheric Conditions - Rarely
    $41k-49k yearly est. 10d ago
  • Customer Support Representative

    Validity 4.5company rating

    Member service representative job in Broomfield, CO

    About the Role As the Customer Support Representative, you will be responsible for providing a positive experience to requesters in need of help, ranging from administrative assistance to product concerns. You are excellent at communicating with people of all levels and backgrounds, can empathize with even the most unhappy customer, and enjoy the relentless pursuit of knowledge. We currently offer support via email-to-case, phone, and chat. So, you must be a flawless, speedy, and empathetic written communicator. This Support Tier I position will enable you to learn best practices in customer service, case management, product expertise, and industry knowledge with a growing global company. Validity's strong commitment to customer success will provide you with a unique opportunity to become an integral part of Validity's continued growth. Position Duties and Responsibilities Triage Support inquiries and respond to incoming requests from customers, prospects, and colleagues through our support channels. Educate requesters about best practices and product questions by recommending Help Center content and/or providing status updates. Verify and/or modify user accounts, profiles, permissions, passwords, and contacts for customers upon request. Become an expert on how Validity products work to help requesters understand the features and benefits pertaining to their specific needs. Reproduce customer issues in a development environment to resolve basic troubleshooting issues. Complete preliminary troubleshooting steps in reviewing customer nuances to determine cause of results in the products. Understand what the requester needs and why they are asking, in order to troubleshoot before escalating to responsible internal parties. Analyze customer issues using proprietary tools, publicly accessible tools, and data provided by the customer to determine root cause. Consistently maintain excellent customer satisfaction ratings. Provide prompt and accurate feedback to requesters. Ensure the support SLA is met on all assigned Support cases. Prioritize and manage several open issues at one time. Create and/or maintain internal training documentation. Participate in holiday on-call rotation as required. Required Experience, Skills, and Education Self-starting, intellectually curious, and creative individual comfortable operating in ambiguity. 2 years experience in a technical role. Experienced in providing SaaS support. Ability to work independently with little supervision and to seek assistance proactively to meet role-specific KPIs. Proven ability to work in a fast-paced, iterative department with rapidly changing conditions. Write and speak to customers in a clear, concise manner appropriate for the audience. Ability to learn quickly, both about businesses and technologies. Preferred Experience, Skills, and Education One year of experience in answering support cases (i.e., Salesforce or Zendesk). Experience working in a customer service environment and/or email deliverability. Salesforce administration experience. Hands-on experience with Validity products. Salary range $45,000 - $50,000 plus benefits, bonus opportunities and stock options. Final salary may vary depending on skills, location, and/or experience. About Validity For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers - using trustworthy data as a key advantage. Validity's flagship products - Everest, DemandTools, BriteVerify, and GridBuddy Connect - are all highly rated, #1 solutions for sales and marketing professionals. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth. Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, a winning culture, and a work environment that fosters hard work, trust, and fun. Headquartered in Boston, Validity has offices in Denver, London, Sao Paulo, and Sydney. For more information, connect with us on LinkedIn, Instagram, and Twitter. _____________________________________________________________________________ Validity is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of actual or perceived race, color, ancestry, national origin, citizenship, religion or creed, age, physical or mental disability, medical condition, AIDs/HIV status, genetic information, military and veteran status, sex, parental status (including pregnancy and pregnancy-related conditions, childbirth, post childbirth, nursing mother, parent of a young child and parent of a foster child), gender (including gender identity and expression), sexual orientation, marital status (including registered domestic partner status), or any other characteristic protected by applicable federal, state, or local law. _____________________________________________________________________________ Please review our Applicant Privacy Notice before submitting any information: Applicant Privacy Notice
    $45k-50k yearly Auto-Apply 60d+ ago
  • Peer Specialist - Homeless Services Outreach

    Aurora Mental Health & Recovery 4.1company rating

    Member service representative job in Aurora, CO

    Job Details Homeless Services: 1544 Elmira Street, Aurora, CO 80010 - Aurora, CO Full Time: FTE 1 High School $20.04 - $30.05 Hourly ClinicalDescription The homeless services team at Aurora Mental Health & Recovery (AMHR) is a dynamic interdisciplinary group of peer specialists, case managers, therapists, housing navigators, and client service representatives. We are actively building a cohesive, collaborative team focused on expanding and enhancing our services and programs for homeless individuals. By leveraging diverse expertise and fostering collaborative efforts, we aim to provide comprehensive support that addresses the multifaceted needs of our clients with empathy and effectiveness. Together, we are dedicated to expanding our services and developing meaningful programs that make a positive impact on the lives of homeless individuals in our community. We are seeking a Peer Specialist who is centered, supportive, and recovery-oriented. As an Outreach Peer Specialist, you will provide support, guidance, and resources to individuals facing mental health or substance use challenges. Leveraging your own lived experience, you will connect with clients on a personal level, offering empathy, understanding, and inspiring hope. Your responsibilities will include engaging with the community to identify individuals in need, facilitating access to treatment and social services, and providing ongoing emotional support. You will work closely with the interdisciplinary PATHways to Home team, healthcare providers, and community organizations to ensure clients receive comprehensive care while advocating for their needs and promoting recovery-oriented practices. This role involves completing 20 hours of community and street outreach weekly, as well as assisting with the team's Drop-In program on-site, providing peer guidance and case management. Salary for this role. Starting wage is based on experience and company equity. Paid bi-weekly. $20.04 to $30.05 per hour Schedule: Half of your time will be spent on-site, while the other half will be dedicated to community and street outreach. We offer flexible scheduling with options for 5x8 shifts (8:30 am - 5:00 pm) or 4x10 shifts (8:00 am - 6:30 pm). Bilingual Language Differential Pay. *rate depends on language requirements for the position and the candidate's fluency. Will receive scheduled earnings on a bi-weekly basis, 5% of their regular base rate (hourly or salaried), to a maximum amount of $3,000.00 per calendar year. *the annual maximum amount will be prorated based on full-time equivalency (FTE). Essential Functions: Assist clients in articulating personal goals for recovery through one-to-one meetings and group sessions. Support clients in identifying and creating goals and developing recovery plans with the skills, strengths, supports, and resources to aid them in achieving those goals. Provide follow-up services with clients after their admission or assessment with Crisis Services, to help ensure successful transition to community-based services. Assist client in working with their case manager or treatment team in determining the steps s/he need to take to achieve these goals and self-directed recovery. Meet with clients in a wide range of settings, including client, group, or family homes, in community-based outpatient settings, and community agencies. Assist clients in obtaining services that suit the individual's recovery needs by providing community resources and groups that may be useful. Inform clients about community and natural supports and how to use these in the recovery process. Promote working together and sharing of resources for clients in the community - food, clothing, transportation, recreation, medical, housing, shelters, and employment, as appropriate. Assist clinical staff in maintaining accurate data by outreaching clients and meeting with them one-to-one to ensure all forms are up-to-date and entered in the organization's electronic health record. Assist in navigation and advocacy with clients' appointments and attendance, including criminal justice proceedings, medical, and others needs. Staff member will monitor and coordinate care for assigned clients in partnership with the other members of the clients care team. Qualifications Requirements: High school diploma/GED. Lived experience with behavioral health concerns. Valid Colorado Drivers Licenses with a clean driving record. Must possess a Basic Life Support (BLS) certification or obtain one within 30 days of hire. Completion of a Clinical Peer Specialist or Peer Coach training course is required within 12 months of hire. Preferred: Clinical Peer Specialist certification. Required Vaccination and TB Test. At AMHR, the health and safety of our clients and staff are our top priorities. As part of this commitment, all employees are required to receive an annual influenza (flu) shot and present a negative TB test result before their first day of work. Proof of both the flu shot and a negative TB test must be provided on your first day of employment. Medical and religious exemptions can be requested if necessary. Benefits: Health insurance: Kaiser Dental, vision, and flexible spending accounts (dependent care & health care) Company paid basic life and AD&D insurance Long-term disability coverage* 403(b) retirement plan which provides 100% vesting immediately, and matching contributions up to 4% after one year of employment Accrued Vacation pay up to 12 days and accrued Sick Pay up to 12 days per year, and 2 floating holidays (hours calculated pro-rata basis based on full-time equivalency) The company observes 11 designated holidays each year. Exception: Employees working in 24/7 programs or facilities are scheduled to work their regular shifts if the holiday falls on their scheduled workday. In these cases, employees will receive their regular pay for hours worked plus holiday pay. Employee Assistance Program Voluntary term life insurance Short term disability* *Eligible for benefit if working 30 hours per week or more Our Mission, Vision and Core Values. Mission: Deeply rooted in our diverse community, we deliver state-of-the-art care and meaningful outcomes that impact emotional well-being and addiction recovery. Vision: To foster hope and healing through compassionate, quality care. Core Values: Passionate caring; Rising to the challenge; Honoring and respecting all persons; Believing in resilience; Putting clients and community first; Commitment to collaboration and teamwork We are an Equal Opportunity Employer. Aurora Mental Health & Recovery and subsidiaries (AMHR) are dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race (including traits historically associated with race, such as hair texture and length, protective hairstyles), sex, sexual orientation, gender identity, gender expression, color, religion, national origin, disability, military status, genetic information, or any other status protected by applicable state or local law. We do not tolerate discrimination in any form or context, including harassment or exclusion. #LI-KR1
    $20-30.1 hourly 51d ago
  • Service Center Representative

    Homepage Viega Group

    Member service representative job in Broomfield, CO

    The Service Center Representative ensures excellent customer service by promptly processing orders and coordinating with other departments to resolve inquiries and discrepancies. This position handles general inquiries about pricing, products, and scheduling, while also maintaining accurate customer and pricing data, and managing EDI/VMI for established customers. Fosters customer loyalty and satisfaction by providing effective, proactive, customer-oriented service. Responsibilities Analyzes incoming complex customer orders including high-value customer and key account orders utilizing various technical platforms including email and/or enterprise resource planning platforms. Provides order follow up communications with customer, sales and support regarding questions or discrepancies, including but not limited to invalid purchase order numbers, back orders, shipping methods, part numbers, pricing issues, bag quantity issues, estimated delivery dates, etc. Ensures the accuracy of orders requested and efficiently rectifies information in accordance with established guidelines, customer requirements and data management procedures. Collaborates with internal partners and customers to solve order issues, escalate complex issues and ensures resolution of issues. Monitors workflow queues to ensure timely processing and pending items. Responsible for the accuracy and verification of customer requirements to submitted source documents. Proactively identifies and recommends process enhancements to order management processes and tools to support a positive customer experience, streamline order processing, and provide scalable solutions. Communicates with internal partners and customers regarding the status of product types, including but not limited to backordered parts, ensuring orders are processed in accordance with customer requirements and product availability. Determines the best shipping method as needed. Attend meetings as required and/or assigned. Attends meetings regarding new products and procedures i Adheres to ISO9001 compliance standards. Performs other duties as required and/or assigned. Travel may be required up to 5% of the time Knowledge, Skills and Abilities Knowledge of computer programs including Microsoft Word, Excel, Outlook, ERP and CRM tools Critical thinking and problem-solving skills are Excellent customer service skills including but not limited to professional phone/email protocols Strong interpersonal, written, and oral communication skills Ability to prioritize tasks, including follow-up and follow-through on customer requests Excellent organizational and prioritization skills Detailed-oriented with the ability to take self-initiative to maintain and learn product knowledge Ability to perform with superior service, reflecting a positive company image while sustaining a positive attitude towards others; consistently goes above and beyond to help team members while ensuring a positive customer experience Ability to provide continuous improvement ideas, identifying quality improvements and optimization of processes, tools and work instructions. Ability to work in a team environment, ability to collaborate with others; interpersonal skills. Education, Certification/License & Work Experience High School Diploma or equivalent required Some college education preferred 3-5 years of related customer service/support experience Total Rewards Package: Compensation Base: $22 to $28 an hour, based on specific compensable factors including, but not limited to education, work experience, and geographic market. Bonus: This role will be eligible for participation in a discretionary annual bonus program, pursuant to which an employee may be awarded a percentage of their salary based on the company's performance and their own individual performance. Benefits Medical, Dental, Vision Wellness Program Health Savings Account (HSA) with a company contribution Voluntary Benefits (Life, AD&D, Disability) 401(k) retirement plan with a 7.5% company contribution Time Off Programs - 22 days Paid Time Off (PTO), 9 Company Holidays, 2 Volunteer Days Application Window Posting date: 10/13/2025 The application deadline for this job is: 12/12/2025 Your contact person: Brad Kerwin
    $22-28 hourly 44d ago
  • Insurance Policy Service Specialist

    Amwins Group 4.8company rating

    Member service representative job in Aurora, CO

    As a Insurance Policy Service Specialist with our firm, you will play a key role in serving our clients while ensuring their insurance needs are met using professionalism and care. This requires quick, accurate, detailed correspondence while using the company's database and other software by entering and gathering large amounts of data for the purpose of; assisting policyholders cross selling, assisting retail agents, and assisting internal staff members using various data sources. Policy Service Specialist Job Functions: Solicit Dispense brochures, applications, and other information to existing policyholders and agents to account round existing insureds. Negotiate Communicate with clients, agents (internal and external) and prospects, to obtain information necessary to provide quotes. This means gathering missing application questions, affidavits, signatures, and supplements. Explain, discuss and interpret coverage, analyze exposures or policies, or give opinions or recommendations as to coverage, or to insure with a particular company. Sell Obtain underwriting information from other insurance agencies and companies; this includes questions to underwriters about rates & carrier appetite. Indicate to the insured, carrier, or retail client, that coverage is bound or issued. Servicing Assist with calls from the insureds explaining coverage, sending proof of insurance certificates, and maintaining monthly premium reports. Manage an expiration list of policies by premium and responsibilities will vary by policy type. This includes review of the renewal application(s) for completeness, certificate issuance, cancellation calculation, endorsements and return premium requests. Establish a collaborative relationship with existing clients, agents and underwriters by responding to risk related questions and issues; missing information, application questions, endorsements, changes, coverage explanations, renewal offers and renewal reminders. Receive and record requests concerning any change, addition, or deletion to an existing policy then prepare the appropriate endorsement by processing in a timely manner, including providing the rate quote, transacting and collecting the premium, and sending the completed correspondence to the requester. Update claim(s) correspondence on client files for liability risks Manage premium finance agreements, correspondence, and cancellations for renewals managing refunds as needed. Prepare detailed insurance proposals as needed. Assist the team with renewing policies by gathering information with the goal to increase monthly retention. Experience Requirements: 1+ year(s) experience as support staff in an insurance agency Must have strong organizational skills, be a problem solver, collaboration, and basic math skills. Great attention to detail, quick thinking and the ability to manage multiple tasks, while being flexible. General operating knowledge of and experience with personal computers and general office equipment. Property and Casualty license required Pay Range - Hourly rate will depend on experience: $25 to $35 per hour. Applications will be accepted through end of the business day on November 10th, 2025.
    $25-35 hourly 53d ago
  • Account Manager/External Customer Service Professional

    The Method Difference

    Member service representative job in Aurora, CO

    We are looking for a passionate Account Manager/External Customer Service Professional who will partner with and ensure the long-term success of our customers. You will be responsible for developing long-term relationships with your portfolio of assigned customers, connecting with key business stakeholders and leading implementations of new sites, which includes training new site staff on testing procedures and protocols. You will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. Method is a rapidly growing national digital health software and proprietary testing company servicing the healthcare delivery and sports performance industries. We are looking for people who understand our industry and are driven to help change the paradigm. Responsibilities • Operate as the lead point of contact for any and all matters specific to our customers • Build and maintain strong, long-lasting customer relationships • Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors • Ensure the timely and successful delivery of our solutions according to customer needs and objectives • Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders • Forecast and track key account metrics • Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment • Assist with high severity requests or issue escalations as needed Requirements • Proven account management or other relevant experience • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization • Experience in delivering client-focused solutions based on customer needs • Proven ability to manage multiple projects at a time while paying strict attention to detail • Excellent listening, negotiation and presentation skills • Excellent verbal and written communications skills; proven record of successfully training new client staff • BA/BS degree in physical therapy or exercise physiology or equivalent; experience with clinical lab testing preferred and experience with physical therapy and/or fitness industries preferred.
    $28k-52k yearly est. 60d+ ago
  • Customer Service Representative

    Fastsigns 4.1company rating

    Member service representative job in Aurora, CO

    Inside Customer Service Representative and Administration -- Signage, Graphics, and Printing -- Flexible hours or Part Time This industry is unique for many reasons, most importantly: 1. Crafting a custom product : You're responsible for making an idea into a tangible reality; being able to see your idea go from a sketch to a finished sign on a wall or graphic on a window in your community brings a sense of accomplishment that is hard to find in another job. 2. Variety : Each project is custom and there is constantly something different to learn and build. There is opportunity for learning, development, and growth. 2. Our team : You will work with a close-knit group of people that works together and supports each other on every project. We are a small, locally owned business, and each of us is a positive, motivated person that enjoys problem solving and the challenges this industry presents every day. Our culture and collaborative team atmosphere are essential to everyone who works here. Everyone here has a sense of humor and values a fun, professional environment. Each of us takes pride in our work, in helping each other, and in helping our clients. About Us: We are a signage company, but first and foremost our focus is people, both our clients and each other. At its core, your job will be to help our team reach a solution that will best meet each clients' needs. About You: A good fit for this job will enjoy new challenges and continually learning about new products and projects. If you have a positive mindset, are willing to be challenged, and are willing to learn and grow, you will be supported by everyone here and will be successful. What You'll Be Doing: You will be responsible for sales activities within our store and will be the first point of contact for walk-in, email, and telephone customers. Your primary responsibilities are assisting customers with questions, providing quotes, placing orders, as well as following up with customers. You will manage several projects and new inquiries every day; it is a fast-paced environment where you often will be juggling several things at once. You will receive training and support, especially during the initial months while you get up to speed. Skills You'll Need: Requires basic computer knowledge, including Microsoft Office and web browsers, and the ability to pick up new software quickly. Signage industry, large format or other printing experience is helpful, but not required. Able to efficiently manage multiple projects and tasks at the same time. Able to learn new things quickly and thrive on challenges. Able to work well under deadlines and pressure. Able to troubleshoot and solve problems. Must demonstrate strong communication and interpersonal skills. Must have a sense of humor; must be able to have fun while being professional. Key Attributes We Value: A positive mental attitude. Take pride and ownership in everything you do. A drive to improve and grow. Persistence and resilience. High personal and professional integrity. Organized and paying attention to detail. Creativity and problem solving. What's In It For You: Competitive hourly pay, and bonuses based on monthly sales targets and customer satisfaction feedback. Paid vacation and holidays. Option for health insurance. Working on a team with dynamic and dedicated team members. Predictable and/or flexible work hours (between 8:30 to 5:00 Monday to Friday). Opportunity to grow within the business and take on as much responsibility as you would like and can fulfill at a high level. This position could transition to a salary + commission Outside Sales position for the right person. We take pride in the work we provide our clients. If you are a fit with us, you will enjoy new challenges and continually learning about new products and projects. If you value helping people, are positive, willing to be challenged, willing to learn and grow, you will be supported by everyone here and will be successful. Comprehensive training in all aspects of this position will be provided. If this describes you, we encourage you to apply! We recruit and hire qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status. Compensation: $17.00 - $24.00 per hour At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
    $17-24 hourly Auto-Apply 60d+ ago
  • (PT) Member Service Representative I - East Andrews

    Zing Credit Union

    Member service representative job in Denver, CO

    Member Service Representative I - East Andrews Denver, CO | Full-Time | $20.00-$23.51 per hour is filled Part-time position Flexible schedule: 3 full weekdays + Saturday's (8:30 am - 1:30 pm) Why Work at Zing Credit Union? At Zing, we believe in more than just banking - we believe in people helping people. That's why we're proud to create a workplace where employees feel supported, valued, and empowered to grow. Growth & Development We promote from within and support your career goals through tuition reimbursement and ongoing on-the-job training Every new hire gets a strong start with a 2-week onboarding program designed to set you up for success Whether you're just starting out or ready for the next step, we're here to help you build your future with us Culture & Community We celebrate our team with company outings, potlucks, and festive holiday parties - plus, you'll even get your birthday off (paid!) We're big on teamwork and appreciation, and our people-first mindset shows in everything we do Values in Action “People over profit” isn't just a motto - it's how we operate. We focus on educating and helping our members rather than upselling them We proudly partner with local nonprofits and organizations to give back - and employees have opportunities to volunteer and make a difference Please visit *************************** for Zing's list of current benefits. Job Summary As a Member Service Representative I at our Acoma branch, you'll be the first point of contact for many of our members-providing exceptional service and helping them navigate their financial needs. From processing transactions and opening accounts to answering questions and promoting helpful products, you'll be there to support our members with professionalism, accuracy, and care. You'll also handle more advanced services such as IRAs, Certificates of Deposit, and electronic banking support. This role plays a vital part in delivering Zing's mission of putting people over profit, educating members instead of upselling, and making a positive difference in every interaction. Essential Responsibilities Accurately process deposits, withdrawals, payments, and transfers while maintaining cash drawer limits Open and close member accounts; answer questions about products and services Cross-sell credit union services that benefit members' financial well-being and log interactions accordingly Load loan applications into the system as directed Balance vault, ATM, and cash machines as needed; restock marketing materials Assist members with complex services like IRAs and Certificates of Deposit Direct unresolved issues to MSR II or leadership when necessary Ensure all transactions comply with credit union regulations and internal procedures Maintain accurate records and prepare required reports Support team goals and contribute to a positive branch environment Perform other duties as assigned Skills & Abilities Strong verbal communication and interpersonal skills Basic math and accounting knowledge Ability to remain professional under pressure and in high-traffic environments Trustworthy with a strong sense of integrity and confidentiality Quick learner with the ability to follow structured procedures accurately Familiarity with banking or credit union systems is a plus Qualifications & Requirements High school diploma or equivalent required 6 months to 2 years of customer service or cash-handling experience required Ability to read and interpret safety rules, instructions, and procedural manuals Ability to write routine emails and speak effectively with members and coworkers Demonstrated ability to interpret policies and apply them to daily operations Role requires basic analysis and good judgment within well-defined guidelines Interactions involve frequent contact with members and staff-professionalism and courtesy are a must Most decisions follow defined procedures, with limited discretion within known options Technical Skills Proficient with 10-key by touch Comfortable using standard office software and credit union core systems (or ability to learn quickly) Reasoning & Judgment Responsibilities follow structured policies and procedures Tasks may require problem-solving or research to determine the best course of action Work is guided by training and compliance standards Work Environment & Physical Expectations Office setting within a branch environment Extended periods of sitting and computer use Occasional bending, kneeling, or lifting up to 30 pounds Use of standard office and financial equipment such as computers, card machines, and cash drawers Reasonable accommodations will be made for individuals with disabilities Accepting Applications until position is filled All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $20-23.5 hourly 55d ago
  • Bookkeeper / Accounting Services Specialist

    Soukup, Bush & Associates

    Member service representative job in Fort Collins, CO

    Soukup, Bush and Associates is the largest CPA firm in Northern Colorado. Our team is made up of almost 50 associates who provide professional tax preparation, audits, valuation consulting, cost segregation studies, education, bookkeeping and small business planning. You can find out more about us at soukupbush.com. If you join our team in this role, you will not be merely doing head-down number crunching. We expect all of our associates to build lasting relationships with clients, right from the start. You will not be isolated in a back office or cubicle. We expect all of our associates to work as part of a team whose members may have different roles but who have shared relationships with clients. We are seeking a bookkeeper to support our growing and dynamic firm who: Has recent experience as a full-charge Bookkeeper / Accounting Services Specialist in a CPA firm or other multi-client environment which would allow him or her to jump into our firm with very little need for training. Knows how to how to build lasting relationships with our clients, through which they can instill customer confidence as a trusted and crucial advisor; Has strong communication and organizational skills, the emotional intelligence, and the professional voice needed to directly communicate with clients; Has the ability to work in a team-oriented environment, taking direction from peers and supervisors. Is proficient in both QuickBooks Online and QuickBooks desktop. The person hired for this role with Soukup, Bush and Associates will be responsible for: Entering transactions and reconciling accounts for multiple clients; Preparing monthly, quarterly and annual financials for multiple clients; Preparing payroll reports for clients; and Assisting clients with general QuickBooks questions. This will not be the right opportunity for those who: Are not full-charge Bookkeepers, with recent experience in a CPA firm or similar multi-client environment. Want to be isolated and left alone in an office or cube, uninvolved, and disconnected; Lack the drive and accountability needed to meet the expectations of a high-performing team; Lack an understanding of business, human nature, and interpersonal skills; or who Think they'd like the yoke of a traditional accounting firm. *Expected salary range - $28-$34 per hour and benefits are to be discussed based on individual qualities and experience. ** We will be accepting applications for this position through October 31, 2025.
    $28-34 hourly 60d+ ago
  • Customer Experience Representative

    Belmar Pharma Solutions

    Member service representative job in Golden, CO

    This Customer Experience Representative is responsible for providing a superior customer experience and a supportive environment for optimal customer care. This role involves triaging high volume phone calls, data entry, and addressing other administrative needs. The Customer Experience Representative will support Belmar Pharma Solutions management in carrying out the company's mission.
    $35k-55k yearly est. 58d ago
  • Service (Maintenance) Specialist

    “Centerspace

    Member service representative job in Denver, CO

    Dylan at RiNo in Denver, Colorado What's in it for you? The base hourly rate for this position is expected to pay $25.00-$29.00/hour, with the actual base amount dependent on a number of factors, including but not limited to a candidate's credentials, relevant experience, and primary job location, with consideration given to internal equity. This position is eligible for: On call pay and Quarterly Renewal Bonuses Competitive PTO Generous time off - 10 paid holidays, plus diversity day and your birthday Paid Caregiver and Paid Parental Leave 20% Rent, Parking, and Storage Discount for Centerspace rents 32 Paid Hours of Volunteer Time Off Medical/Dental/Vision Benefits - 1st of Month Following Start Date Centerspace Stock Purchase Plan 401(k) match up to 5% per paycheck Tuition Reimbursement & Scholarship Program About Centerspace: Centerspace was founded in Minot, North Dakota, in 1970. You can find our corporate support offices located in Minneapolis, Minnesota and in Minot North Dakota, along with onsite operations in eight states. From Denver, CO to Minneapolis, MN, our company continues to grow throughout the Midwest, proudly providing apartment homes to thousands of residents, extending our vision to be the premier provider of apartment homes in vibrant communities by focusing on integrity and serving others. Centerspace is built around our employees. Our Mission and Vision unites our employees as one team. Position Summary Responsible for repairs of mechanical or aesthetic issues; general building preventative maintenance; maintaining the environmental conditions of spaces; maintaining accurate levels of inventory related to the building's mechanical systems; know and perform individual emergency procedures and duties as dictated by the site emergency procedure manual. Expectations Expected to follow instructions, understand established procedures and comply with deadlines. Generally given guidance, but expected to be self-directed once trained. May need assistance in prioritizing duties, and setting deadlines. Essential Duties & Responsibilities include the following. Other duties may be assigned. To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. *Valid Driver's License & Reliable Transportation are required. Maintenance: Complete minor and major repairs of mechanical or aesthetic issues to ensure the property is optimally functional, presentable, and safe. Perform minor and major HVAC maintenance, such as replacing motors and bearings. Change light bulbs, service flush valves, clean mechanical rooms, and plunge toilets. Paint and/or wallpaper assigned areas and perform minor repairs to applicable areas. Perform minor carpet repairs. Demonstrate proficiency and respond appropriately to the building automation and security (including card access if applicable), fire, life, and safety systems. Select and monitor service providers to ensure services delivered are the most effective and efficient for the property. Perform general building preventative maintenance to ensure equipment is safe and effective for use, and down time with equipment meets or exceeds established specifications. Service and monitor the HVAC equipment. Maintain the environmental conditions of spaces to ensure the tenant and common space environments are acceptable for optimum use. Perform preventative maintenance on: HVAC Electrical Plumbing Lighting Doors, locks, and hardware Wall treatments Provide assistance to the Community Leader to ensure that tenant improvements are accurate and address concerns with appropriate contact, such as construction or tenant. Monitor and maintain tools. Perform assigned duties as prescribed in safety manuals. Respond to test situations accurately. Maintain sufficient technical and industry contacts and knowledge. Participate in after hours on-call programs. Assist outside contractors with major inspections. Serve as a key contact between community leaders, operations managers, general managers, and tenants. Apply current knowledge or devise creative solutions to proactively resolve issues. Utilize any tools and/or processes implemented by the organization to assure adherence to quality standards. Participate in capital improvements. Administrative: Maintain operating logs and record temperatures, pressures, and chemical level of heavy equipment such as chillers and boilers. Complete reports and perform various administrative duties to positively support completion of activities and projects. Maintain accurate levels of inventory related to the building's mechanical systems to ensure optimum levels of inventory are on hand and readily accessible when needed. Purchase parts and supplies from vendors; review pricing for competitive rates for parts, services, and supplies. Stock items when received. Cleaning: Clean up vacant areas. Remove debris from the building and grounds. Provide backup for Community Porter. Emergency Situations: Know and perform individual emergency procedures and duties as dictated by the site emergency procedure manual and the safety manual to ensure that actions promote the safety and security of the employees, occupants, and structures, and correct actions are demonstrated in test situations and actual emergencies. Promptly respond to all emergency situations, fire alarms, and natural catastrophes. Study and know the site-specific emergency manual(s). Assist tenant and emergency personnel in swift and careful evacuations when appropriate. Other: Communicates regularly with management, vendors, equipment repair, maintenance, and tenants for day-to-day operational issues. Participate in continuous improvement/quality initiatives and identify improvements to, and/or develop new, products, services, or processes to result in the discovery of more efficient and effective methods and/or new offerings. May assist with groundskeeping duties such as mowing, weed control, tree/shrub trimming, depending on the property and need. May be responsible for snow removal such as shoveling snow and de-icing walkways, etc, depending on the property and need. Assist and/or back up coworkers. Responsibilities include 60% property maintenance, 25% community cleaning, 10% customer service, and 5% business administration. Equipment Issued If expected to carry a mobile phone, eligible for a monthly reimbursement or Centerspace issued phone, according to company policy. May have access to a shared company vehicle. Eligible for mileage reimbursement, according to company policy, when no Centerspace owned vehicle is available. Travel Required Some local travel may be required. Education & Experience Required: 2+ years of previous maintenance experience. Preferred: Trade school education. Certifications and/or Licenses: Have or willing to attain EPA, CPO, and/or boiler operator's license as required. Knowledge, Skills, & Abilities Language Skills - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, MSDS sheets, and procedural manuals. Ability to communicate effectively with supervisor, tenants and vendors. Mathematical Skills - Ability to add, subtract, multiply and divide. Calculate figures and amounts such as proportions, percentages, area, ratios, circumference, and volume. Reasoning Ability - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Computer Skills - To perform this job successfully, an individual must be able to efficiently use and navigate on the internet and use web based timekeeping software. Experience with work order systems beneficial. Physical Requirements While performing the duties of this job, the employee is required: Constantly (66-100% of the time) - to be on feet, stand, walk; bend, stoop, squat, kneel; use hands and fingers to grasp, grip, turn and feel; reach above shoulders, push, pull, lift and carry; operate equipment and tools; climb stairs and ladders; balance; and talk and hear or effectively and safely communicate. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Lift or move up to 25 pounds. Frequently (33-66% of the time) - lift and/or move up to 75 pounds, write reports and drive vehicles. Occasionally (1-33% of the time) - sit; lift and/or move more than 75 pounds, although usually with the assistance of another employee and/or equipment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Additional details regarding competencies and other duties are available upon request. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of this position. “Centerspace is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Centerspace is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Centerspace are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, […], family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Centerspace will not tolerate discrimination or harassment based on any of these characteristics. Centerspace encourages applicants of all ages.”
    $25-29 hourly 30d ago
  • Overnight Member Services Rep (Lakewood)

    Hfp Pasadina

    Member service representative job in Lakewood, CO

    Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers with over 2,600 clubs and growing! Its mission is to provide a high-quality experience in a welcoming, non-intimidating environment called the “Judgment Free Zone.” Houston Fitness Partners is a leading independently owned franchisee of Planet Fitness. You'll be joining a team that values: • People-we genuinely care about our team + members • Fun- we enjoy the work • Honesty- we lead with integrity • Accountability- we own the outcome • Drive- we take initiative Characteristics that will make you the perfect fit for our Overnight Member Services Representative: Essential Duties & Responsibilities: Greet members/guests as they enter and exit the club with confidence, high-energy, and professionalism. Anticipate member's/guest's need and respond promptly by delivering efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment. Answer phones promptly and in a friendly manner. Assist callers with knowledgeable and accurate information during their inquiries. Utilize strong communication and problem-solving skills to resolve customer concerns, ensuring a positive experience. Perform prospective member calls and tours; assessing their membership needs. Execute retail transactions with accuracy and drive sales goals. Regular, consistent cleaning and sanitizing of the club and equipment for up to 50% of the shift. Ability to answer questions regarding business procedures and policies accurately and in a customer-friendly way. Subject to work at any Planet Fitness location within Houston Fitness Partners franchise. Minimum Skills: Superior customer service skills, preferably 6-12 months of face-to-face customer service experience. Self-starter who takes initiative with minimal direction and supervision. Must be punctual and dependable with a solid work ethic. Basic computer proficiency and ability to manage multiple responsibilities. Minimum Qualifications: Must be 18 years of age or older. Ability to pass a background check. Willing to become CPR/AED Certified prior to gaining employment and maintain your certification while employed. Physical Demands of the Overnight Member Services Representative: Continual standing and walking throughout the club to accomplish tasks during shift. Ability to work 3rd shift (overnight) alone, Must be able to lift up to 50 pounds. Will encounter toxic chemicals during shift. Frequent cleaning and sanitizing of equipment and facilities. Some bending, twisting, and reaching are required to accomplish tasks. Benefits of Joining Our Team: Medical, Dental, and Vision Insurance for Full-time staff (work a minimum of 30 hours per week). 401(k) plan eligible after 12 months of employment. Free PF Black Card gym membership. Opportunities for growth. As part of our hiring process, we use the E-Verify system to confirm that new employees are legally authorized to work in the United StatesWe provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Note to Applicants: We have been made aware of an increasing number of hiring fraud schemes across numerous platforms. Planet Fitness never requires advance payments of any kind for computer equipment or any other purpose at the start of employment. Any request for you to provide payment information during the application process is part of a fraud scheme. Further, we recommend that you do not provide sensitive personal information (SSN, DOB, driver's license number) as part of the initial application process.
    $24k-32k yearly est. Auto-Apply 35d ago
  • Sales and Service Specialist

    The Hertz Corporation 4.3company rating

    Member service representative job in Denver, CO

    The Sales and Service Specialist is an essential member of the Hertz Local Edition team. As a brand ambassador, the Mobility Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers + Ensure optimal operational efficacies to provide customers the best rental car experience + Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers. + Assist customers with various post rental inquiries that involve the rental and billing process + Work in a fast-paced environment, while providing helpful customer service that enhances the customer's rental experience. + Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more. + Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures. + Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections. + Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids. **Professional Experience:** + Ability to work in a fast-paced environment with a variety of tasks. + Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills. + Previous customer service. + Strong time management and organizational skills are required + Computer literate and detailed orientated. + Must have a valid driver's license with an acceptable driving record **Wage: $22.00/hour** **Knowledge:** + Customer service resolution practices + Excellent communication techniques + Sales Management/Coaching ability **Skills:** + Demonstrate good written and oral communication skills. + Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills. + Demonstrate professionalism and interpersonal skills. + Show a high level of ownership, accountability and initiative. + Proven experience of working well within a team. + Ability to work flexible shifts including weekends and holidays; and work overtime as required. + Willing to work outdoors during all weather conditions. + Assist with special administrative projects when needed. + Ability to stand for long periods of time. + Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. **US EEO STATEMENT** At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran
    $22 hourly 60d+ ago
  • Customer Experience Representative

    Blue Sky Plumbing & Heating

    Member service representative job in Wheat Ridge, CO

    Blue Sky Plumbing is looking for Customer Experience Coordinator to assist potential prospects with product and service information, plus scheduling of online inquiries. This position will handle customer service requests via phone, online submissions, texts, and online marketing requests. This position will manage a large volume of inbound and outbound inquiries, and scheduling for all Blue Sky services. To be successful in this position, candidate must have a strong sense of urgency and superior customer service skills. Our Customer Experience Coordinators are one of our most important resources in our company. They provide the sole source for our ability to meet our customer's needs. We have a set of high standards for job qualification and job performance. Our coordinators must have strong skills and a willingness to learn and grow with the company. To be successful in this role, you must be: A Multitasker: Able to handle multiple projects and tasks in a fast-paced environment Detail Oriented: Able to pay attention to the minute details of a project or task Efficient: Able to work in a fast-paced environment and handle multiple projects and goals Competitive: Able to strive to get ahead, finish projects, and exceed goals for monetary incentive Goal Oriented: Able to focus on a goal and obtain a pre-determined result, achieving all necessary KPIs and exceeding metrics Communicative: Able to communicate information via writing and spoken word clearly and concisely Customer Oriented: Able to take care of customer needs while following company procedures Problem Solvers: Able to find a solution for or to deal proactively with work-related problems Professional: In the way you speak, dress, and act. Requirements To adequately perform the duties of this job the employee is regularly and routinely required to sit, stand, walk, stoop, use hands to finger, handle controls; hear, and talk. The employee frequently is required to reach with hands and arms. Specific vision abilities required by this job include close vision and the ability to adjust focus. The work environment will subject employees to continual interruptions and changing priorities. Effective, consistent, and constant communication with customers, vendors, co-workers, and others is required. Work Environment: Office-based role with regular use of phones and computers. Fast-paced environment requiring flexibility and problem-solving. May require occasional overtime availability, depending on seasonal demand. Benefits Pay Rate Range: $19-$23/h Three Kaiser Medical Plans to select from with a 100% Company Paid Option Dental & Vision Insurance Voluntary Life Insurance & Accident Coverage options Company Paid Short Term Disability, Long Term Disability & Basic Life Employee Assistance Programs Retirement Account with 3% Company Match Paid Vacation & Paid Sick Time Maternity & Paternity Pay Company Paid Gym Membership, Costco Membership & Chiropractic Care Company Provided Vehicle Company Provided Uniforms Phone & Tablet Provided Weekly Payroll
    $19-23 hourly Auto-Apply 60d+ ago

Learn more about member service representative jobs

How much does a member service representative earn in Thornton, CO?

The average member service representative in Thornton, CO earns between $21,000 and $37,000 annually. This compares to the national average member service representative range of $21,000 to $45,000.

Average member service representative salary in Thornton, CO

$28,000
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