Member service representative jobs in Toledo, OH - 878 jobs
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Member Service Specialist
Service Officer
Resorts Contact Center Agent
Cedar Point 3.9
Member service representative job in Fremont, OH
$14.25/hour.
Ages 18+. Pay may vary between position based on job responsibilities. This is an in-person role located in Sandusky, Ohio and shifts assigned to you will be between the hours of 8am and 11pm.
The Contact Center Agent is responsible for creating, modifying, and canceling guest reservations at various resort properties. Agents are required to assist guests by answering questions, resolving concerns, and providing accurate information. Room for growth and advancement with the possibility of year-round agent and leadership roles.
Answer inbound calls and chats regarding reservations, park information, questions and concerns in a timely and professional manner.
Ensure guest information is entered accurately.
Enter and maintain credit card details in a secure and confidential process.
Make people happy by providing memorable service that builds long-lasting relationships.
Identify the needs of the guest, clarify information, and provide solutions to their problems.
Maintain a positive and approachable attitude that fosters a welcoming environment for everyone.
Some of our amazing perks and benefits:
Fosters a healthy work-life balance
Complimentary tickets for friends and family
Office incentives
Discounts on park food and merchandise
Discounts on local businesses and attractions
Employee events and gatherings
Paid training and free uniforms provided
Responsibilities:
Make our guests happy by delivering memorable experiences and helping them create lifelong memories.
Gain skills, knowledge and experience that will benefit your future.
Qualifications:
Ability to provide exceptional customer service with a passion to help guests from all over the world.
Excellent communication and active listening skills.
Must be able to multi-task and work in a loud, fast-paced environment.
Self-starter and ability to work efficiently with minimal supervision.
Must maintain professionalism and confidentiality.
Open availability to include working weekends, nights, and holidays.
Must have computer literacy and ability to type a minimum of 25 wpm.
Experience with general office environment.
Must be 18+ years of age.
Preferred experience in a resort, call center or an attraction setting.
Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law
Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law
$14.3 hourly Auto-Apply 5d ago
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Access Support Representative
Cornerstone Technology Talent Services 3.2
Member service representative job in Saline, MI
We are seeking Site Access & Compliance Support Representative to provide on-site workforce support at a mission-critical data center construction project in Saline, MI. This is a Level 1 field role focused on daily site operations, access management, compliance checks, and first-line technical troubleshooting.
Technicians will assist workers and subcontractors with site entry, credentialing, and onboarding while ensuring compliance requirements are met. This role requires a strong customer service mindset, attention to detail, and the ability to follow structured procedures in a fast-paced environment.
Key Responsibilities
Access Control & Compliance
Monitor gates, turnstiles, and access points to ensure only authorized personnel enter.
Verify worker credentials, badges, and compliance documentation.
Issue and manage temporary badges and visitor passes.
Report irregularities or noncompliance to site supervisors.
Worker Onboarding & Assistance
Guide workers and subcontractors through the digital onboarding process.
Assist with account setup, documentation upload, and system login.
Provide clear instructions on mobile check-ins, digital badges, and QR codes.
Support multilingual onboarding as needed (tools/resources provided).
First-Line Technical Support
Serve as the first point of contact for access or credentialing issues.
Troubleshoot basic technical problems (e.g., badge not scanning, login errors).
Escalate more complex issues to centralized support following standard procedures.
Maintain accurate records of support requests and resolutions.
Customer Service & Communication
Deliver professional, courteous assistance to workers and site staff.
Communicate clearly and calmly when resolving issues.
Relay feedback to supervisors to support process improvements.
Performance Expectations
Ensure smooth and timely worker access.
Minimize delays by resolving issues efficiently.
Maintain accuracy in compliance and credential checks.
Provide a consistently positive support experience on site.
Key Qualifications
High school diploma or equivalent (some college or technical training preferred).
Prior experience in field support, help desk, IT support, or site operations is a plus.
Basic technical troubleshooting skills (hardware/software).
Strong attention to detail and ability to follow structured protocols.
Excellent communication and interpersonal skills.
Ability to stand/walk for extended periods and work outdoors at site access points.
$25k-29k yearly est. 4d ago
Customer Service Representative
Cardinal Staffing Services 3.9
Member service representative job in Northwood, OH
Cardinal Staffing Services is hiring for a Customer ServiceRepresentative in Northwood, OH. This onsite role is with an established industrial metal and plastic sales company that is actively expanding its team. Cardinal Staffing Services, is invested in their team members! All employees are offered competitive compensation ($20/hour) as well as a benefits package including health insurance (medical, dental, and vision).
Available Shifts: 11:00 am - 8:00 pm Monday thru Friday
Position Responsibilities:
Assisting customer in using our website to place orders or find pricing information
Answering questions regarding order status, delivery, or questions about materials we offer
Answering phone and fax inquiries for quotes
Managing 3-4 online chats with customers
Entering orders using our internal entry system
Successful transfer of larger-volume orders and inquiries to appropriate sales hubs within our parent organization
Resolving customer requests, questions, and complaints - frequently requiring analysis of situations to determine the best use of resources
Requirements and Qualifications:
2-5 years of customer service and management experience
Proficient in Microsoft Office applications
Retail experience preferred
Ability to work independently with minimal supervision
Strong attention to detail and organizational skills
Excellent written and verbal communication skills
Proactive, solutions-oriented mindset with strong problem-solving abilities
About Cardinal StaffingAt Cardinal Staffing, a Surestaff Company, we are dedicated to helping individuals unlock their career potential through meaningful job opportunities. As a leading staffing agency in the light industrial and manufacturing space, we pride ourselves on connecting talent with top employers across the Midwest.We understand that finding the right job is about more than just a paycheck - it's about finding the opportunity that fits your skills, goals, and lifestyle. Here are the benefits you'll enjoy when you partner with us:
Access to a wide range of job opportunities
Competitive pay
Health and Wellness Programs (including EAP)
Medical benefits including medical, vision, dental, and prescriptions
Electronic weekly pay
Employee Advocacy & Personalized Job Support
Cardinal Staffing also follows all applicable state and local laws regarding sick time, paid time off, and retirement savings programs. Cardinal Staffing is an equal opportunity employer.
Notice Regarding the Use of Artificial Intelligence in Employment DecisionsIn accordance with state mandates, we are providing this notice to inform all applicants and employees that artificial intelligence (AI) tools may be used at various stages of our employment processes. This may include recruitment, screening, hiring, promotion, or other employment?related evaluations.AI tools may assist in reviewing application materials, assessing qualifications, or supporting decision?making. These tools do not replace human judgment; rather, they are used to support consistent and efficient evaluation.
Our commitment to speed-to-hire means we work efficiently to get you placed in the right role, fast. If you're ready to take control of your career, explore exciting opportunities, and gain experience that lasts, then Cardinal Staffing is the place for you. Let's get started today!
#IND1
$20 hourly 13d ago
Customer Service Representative
Blackhawk Industrial Operating Co 4.1
Member service representative job in Toledo, OH
Job Description
WHO ARE WE: BlackHawk Industrial provides you the highest quality industrial products and equipment, offering manufacturing services while creating innovative engineered supply solutions. We truly believe in the importance of the local relationships with the customers we service. Our employees have fun every day exceeding the expectations of our customers, suppliers, and shareholders. We distinguish ourselves as the #1 choice of industrial manufacturers who are in need of Technical Service and Production Savings.
We are BIG ENOUGH TO SERVE, and SMALL ENOUGH TO CARE.
SUMMARY: The Customer ServiceRepresentative is responsible for the daily tasks related to all customer accounts and Account Manager needs. The Customer ServiceRepresentative communicates and coordinates with suppliers and Account Managers, while providing quality customer service.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Personally exhibits, recruits and coaches associates consistent with BlackHawk Core Behaviors
Responsible for promoting culture of safety
Respond appropriately and in a timely manner to all customer and Account Manager incoming communications.
Analyze and assess customer needs completely and accurately with efficiency.
Work with suppliers and Account Managers to identify, source, and price appropriate product solutions and provide quotes for product solutions per OS ticket and other BHID response time guidelines.
Process customer orders, Return Material Authorizations and Guaranteed Test Orders and purchase material's to fill customer orders.
Review and maintain P21 portals daily for potential late orders, Return Material Authorizations, items not on a PO and unapproved orders.
Identify and resolve root cause issues by working and communicating with responsible cross functional teams to minimize repetition of the original issue.
Develop a detailed working knowledge of BlackHawk policies, procedures and practices.
Maintain a deep understanding of the BHID systems (including P21, OS ticket, ServiceNow, SharePoint, and Compass), suppliers' systems/websites and usage of those systems.
Perform all work in accordance with the company documented ISO processes and procedures utilizing appropriate company systems.
Perform other duties as assigned
QUALIFICATIONS:
Excellent written and verbal communications skills utilizing phone, email and instant message.
Excellent critical thinking skills to analyze and solve problems.
Diligent and detail oriented.
Ability to manage multiple tasks, shift gears to react to urgent scenarios and meet daily deadlines.
Proficient in and comfortable with basic computer operation. Ability to learn new software programs as a user.
Ability to learn and apply experience with vending platforms (CribMaster, Autocrib, etc.)
Experience in industrial field, B2B sales and customer service.
SUPERVISORY RESPONSIBILITIES:
No direct supervisory responsibility.
EDUCATION and/or EXPERIENCE:
High school diploma or equivalent required.
Minimum 1 year previous experience in customer service or inside sales preferred.
Experience in cutting tools, abrasives and MRO areas preferred.
Experience with Microsoft office suite required.
CERTIFICATES, LICENSES, REGISTRATIONS:
None required
WORK ENVIRONMENT:
Employee is regularly required to speak and understand English, stand, walk, sit, use hand to finger, handle or feel objects, tools or controls; reach with hands and arms. Employee is required to use computer and other equipment.
Employee frequently lifts and/or moves up to _50_ pounds. Specific vision abilities include close vision and the ability to clearly focus vision.
PPE REQUIRED:
Wrist rest for keyboard and mouse pad
BENEFITS:
Health Insurance BCBS of OK HDHP
HSA with Employer match (must meet criteria)
Dental and Vision Insurance
401K Plan and Company Match
FSA (Full FSA, Limited FSA, and Dependent FSA)
Company paid Long Term and Short-Term Disability
Company paid basic Life Insurance and AD&D/
Supplemental life and AD&D/Dependent life
Ancillary Critical Illness Insurance (Wellness Rider Included)
Ancillary Accident Insurance (Wellness Rider Included)
Ancillary Hospital Indemnity
Employee Assistance Program (EAP) - Includes concierge services and travel assistance.
Paid Time Off
Holiday Paid Time Off
Gym Reimbursement
Quarterly Wellness challenge with a chance to will money or prizes
Tuition Reimbursement - after 1 year of employment
*BlackHawk Industrial is an Equal Opportunity Employer
**As part of our BHID policy, we require all potential employees to undergo pre-employment background and drug screening. This is a standard procedure we follow to ensure a safe and productive work environment.
$28k-35k yearly est. 1d ago
Customer Support Representative
Apidel Technologies 4.1
Member service representative job in Toledo, OH
Hybrid Schedule. Onsite Tuesday, Wednesday and Thursday. Remote Monday and Friday. Must be open to work M-F: 9am-6pm 8am-5pm or 7am-4pm Interview: In person interview Ideal candidate (Manager comments): Able to multitask Professional on the phone
Able to limit distractions
Previous customer service experience (phone or in person)
Good computer skills
PURPOSE OF THE JOB
The Customer Associate is the first point of contact to address our customer needs and creates solutions in the best interest of our customers and Corning. This position engages and collaborates with external customers and internal partners to make Corning the supplier of choice. The Customer Associate is a team player, adaptable to change, and is an active learner who seeks out and learns market trends and behaviors. This role is part of Customer Operations within the Supply Chain Team.
JOB RESPONSIBILITIES
Service our Customers
Deliver consistent service to our customers
Maximize every opportunity to sell to the customer
Take proactive actions to meet customer needs and concerns creating win/win solutions
Enter orders accurately
Develop close relationships with our customers and understand what it takes to ensure their success
Develop customer trust by consistently following through on actions and operating with integrity
Leverage relationships to obtain outside-in market insights
Leverage product training opportunities
Operate in a Waste Free Environment
Effectively use Lean Sigma methodology and tools (standard work) to support a waste free environment
Identify and take action to eliminate non-value added activities within day to day operations
Identify opportunities for, develop, maintain and execute Standard Work
Understand and promote the use of customer tools and technology
Live the Safety stand, adhere to the safety responsibilities
Implement a personal safety action plan and review with leader
Adhere to the Corning safety policies at all times
JOB REQUIREMENTS
MINIMUM QUALIFICATIONS:
High school degree, Associates or Bachelors degree preferred
EXPERIENCE:
SAP experience desired
Previous experience in an ever-changing, fast-paced customer service environment
Previous experience creating solutions in the best interest of the company and the customer
KNOWLEDGE, SKILLS & ABILITIES:
Fluency in Microsoft Applications (Word, Excel, Outlook)
Knowledge of building materials industry preferred
Supply Chain knowledge
Strong oral & written communication and listening skills
Supportive and adaptive to a change management initiatives
$30k-37k yearly est. 11d ago
Manufacturing Services Specialist - SDKY
U S Tsubaki Power Transmission 4.2
Member service representative job in Sandusky, OH
The TSUBAKI name is synonymous with excellence in quality, dependability and customer service. U.S. Tsubaki is a leading manufacturer and supplier of power transmission and motion control products. As a part of a vast, international network of corporate and industrial resources, Tsubaki offers its customers the finest state-of-the-art products available in the world and we strive to be the “Best Value” supplier in the industry.
Essential Duties and Responsibilities: The essential duties and responsibilities of this job are included but not limited to this job description - other tasks may be assigned and expected to be performed.
Assures production processes have the necessary tooling and machine coding to execute production efficiently
Creates and/or modifies programs for CNC based equipment
Selects and procures perishable and durable tools for processes as assigned by supervisor
Designs, recommends, and implements new tooling and machine modifications as needed to achieve customer specifications, equipment capacity, product design requirements, and productivity improvements
Studies specifications, engineering drawings, tool orders, and shop data and confers with engineering and shop personnel to resolve design problems related to material characteristics, dimensional tolerances, service requirements, manufacturing procedures, cost effectiveness and quality standards
Knowledgeable of all departmental processes: CAD, Solid Edge, Gibbs-CAM, Esprit, Mechanical Press Tool design, Tool Room equipment, methods; assists or advises personnel; analyzes, troubleshoots
Applies algebraic and geometric formulas and standard tool engineering data to develop tool configuration.
Assists design engineering and others with manufacturing techniques or limitations or improvements
Assists maintenance in diagnosing machinery
Inspects products to design prints to verify conformance
Provides training to production personnel as necessary, creates supporting documentation
Assists in set-ups as needed to gain accurate and stable process
Assists/directs personnel to aid in methods or achievement of design tolerances
Recognizes poor performing tools, makes recommendations, corrections
Creates memos, drawings, reports, or other correspondence to communicate technical information, etc.
Analyzes, troubleshoots; makes decisions to achieve best possible outcome
Communicates and involves personnel internal or external to department for training, quality issues, etc.
Champions continuous improvement plans and projects
Works with corrective action process through proper investigation and follow up
Investigates and recommends capital equipment as needed
Implements capital projects as assigned
Other tasks, functions and projects as assigned
Requirements
Associates degree in Engineering or related field or equivalent work experience preferred
5 years or more of tooling design and machining experience
Exhibits required in-depth job knowledge and skills
Able to solve problems and determine a course of action
Troubleshoots and anticipates problems
Able to influence others outside the work group and at various levels of the corporation
Can prioritize the work and coordinate with others
Fosters a team environment
Supports complex internal and external customers' needs/requests
Demonstrates initiative and exhibits a sense of urgency to get the job done
Understands, responds and supports fostering good customer/supplier relationships
Proficiency in CAD, Solid Edge, Gibbs-CAM, Esprit, QAD, Solid Edge, QEMS program such as IQS/Trubox, as well as general computer software such as Word, Excel, Teams, Power Point and file management.
U.S. Tsubaki offers a competitive compensation package, including health benefits effective on date of hire, generous 401(k) match and profit sharing, education reimbursement, and annual bonus potential.
Tsubaki is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability
PM21
$45k-75k yearly est. 12d ago
Route Sales & Service Specialist
Absopure Water 4.1
Member service representative job in Plymouth, MI
Absopure is an equal opportunity employer.
Represent the company during sales, service and delivery of refreshment services to home and office accounts in a safe, courteous and timely manner.
1. To deliver all scheduled products/units a day.
2. Manage product truck inventory throughout the business day.
3. Acquire new customers via referrals and potential prospecting.
4. Create an accurate invoice using a handheld device for each sale.
5. Work safely and efficiently while lifting and moving product.
6. Other duties assigned as needed
Requires a High School Diploma / GED and a valid Driver's License. Will be required to obtain a CDL-B license with Airbrakes Endorsement through company provided training. Additionally requires a good driving record and the ability to lift and carry 50 lbs repeatedly.
We offer an excellent benefits package that includes Health Insurance, Dental and Vision Insurance, Company Provided Life and Disability Insurances, 401(k) with company matching and more!
$38k-50k yearly est. Auto-Apply 60d+ ago
Part-Time Member Experience Associate
Monroe Community Credit Union 3.9
Member service representative job in Monroe, MI
The Member Experience Associate is responsible for executing established policies, procedures, and systems involving cashier operations and memberservice functions. This role performs teller transactions for members and ensures members are promptly and professionally served. The Member Experience Associate acts as a Financial ServiceRepresentative, as needed, and actively promotes Monroe Community Credit Union products and services. This position fosters an environment that produces exceptional memberservice in accordance with MCCU's Passion Statement.
CORPORATE COMPETENCIES
MemberService and Value - Deliver exemplary service internally and external in accordance with the credit union's service standards and in a professional manner that projects confidence, knowledge, and ability to provide options and solutions to meet member needs within established policies and procedures. Interactions with members provide value and generate goodwill and a positive image of MCCU as a trustworthy financial institution.
Accountability/Accuracy/Efficiency - Maintain a superior level of attention to detail and ensure accuracy in all transactions and activities performed. Organized and thorough in completing duties and a reliable team member. Ensure established processes and procedures are complied with and are consistently executed. Display self-motivation. Accept responsibility for own actions and hold others accountable to maintain appropriate levels of performance in accordance with established policies and procedure.
Team Player - Possess exceptional collaborative skills to work cross functionally with various departments and operational areas to solve problems and advance ideas and innovation. Maintain positive working relations with all credit union team members to achieve corporate and departmental goals and objectives. Treat people with respect; keep commitments; inspire the trust of others.
Decision Making - Consistently apply superior data driven decision-making techniques pertaining to job duties, inquiries, approvals, and requests as they apply to existing policies and procedures, keeping within assigned approval limits and using these instances as a tool for development. Exercise good judgement in making decisions, ensuring appropriate supervisory approvals are obtained.
Communication - Exhibit strong communication skills with internal and external stakeholders. This includes appropriate collaboration and engagement of staff and other higher-level executives in information gathering and sharing, project management, and implementation of projects and other assignments. It also includes communication with vendors, members, and other external parties. Respond to inquiries or refer inquiries to the appropriate department or person and exhibiting the necessary follow through with members and/or staff involved.
ESSENTIAL DUTIES
1. Performance Responsibilities - Responsibilities and duties related to this function are:
Accurate processing of various transactions such as check. cashing, withdrawals, deposits, loan payments, and Visa cash advances.
Actively engage and participate in Credit Union promotions while meeting cross sale goals.
Maintain a balanced cash drawer and ensure proper handling of cash and negotiable instruments. Assist members with account inquiries, including balances, account history, and transaction details.
Provide excellent memberservice by resolving issues and answering questions professionally and courteously.
Demonstrate teamwork through positive interactions with all co-workers.
Completion of member verification and direct deposit forms.
Assist with coin machine.
Assist with night deposit and ATM balancing when required.
Perform other Duties as assigned.
ENVIRONMENT AND PHYSICAL ACTIVITY
The incumbent is in a non-confined office type setting in which he or she is free to move about at will. The position includes driving to MCCU branches which includes exposure to the outside weather elements and moving mechanical parts. It may include some minor annoyances such as noise, odors, drafts, etc.
The incumbent in the course of performing this position spends time writing, typing, speaking, listening, lifting (up to 50 pounds), driving, carrying, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling and reaching.
The incumbent for this position may operate any or all of the following: telephone, copy and fax machines, adding machine (calculator), check protector, scanner and image systems, scanning equipment, encoder, money counter, credit card terminal, computer terminal, and related printers, or other equipment as directed. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
MENTAL DEMANDS
The incumbent in this position must be able to accommodate to reading documents or instruments, detailed work, problem solving, member and vendor contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, stress, multiple concurrent tasks, and constant interruptions.
Qualifications
MINIMUM REQUIREMENTS
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.
High school diploma required.
Prior teller or banking experience preferred.
Strong attention to detail and accuracy in all work.
Proven ability to work accurately and efficiently under minimal supervision.
Memberservice experience preferred.
Memberservice oriented with the enthusiasm to provide high quality service.
Excellent oral and written communication skills.
Leadership reserves the right to change this job description at any time according to business needs.
$31k-81k yearly est. 9d ago
Customer Service Representative
Fastsigns 4.1
Member service representative job in Ann Arbor, MI
Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS Customer ServiceRepresentative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized. FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center. We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person? Compensation: $17 - $20 per hour
At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.
Are you ready to plan for your future? Discover your next career. Make your statement.
Learn more by exploring the positions offered by FASTSIGNS centers.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
$17-20 hourly Auto-Apply 60d+ ago
Sr. Member Services Representative (Arabic Speaking Preferred)
Parkside Credit Union 3.7
Member service representative job in Dearborn, MI
Role:
To assist members and potential members with their financial needs directly and through other MemberServiceRepresentatives; provides expertise with respect to more complex Credit Union services such as certificates of deposit, electronic funds transfer, home banking, etc.; explains services, sets up new accounts, originates consumer loan applications, closes loans, responds to co-worker and member problems, and solves member issues promptly. The Senior MemberServiceRepresentative is responsible for smooth flow of branch office, responsible for the vault, opening and closing of the branch, making sure the branch is in balance at the end of the day, adequate coverage throughout the day (lunches, etc.) and general training of MSRs. This position ensures that members are promptly and professionally served. Actively cross sells all credit union products and services.
Essential Functions & Responsibilities:
E
45%
Perform all MemberServiceRepresentative job duties. Assists other MemberService Reps with any member or job-related questions or concerns on a daily basis. Refers problems that are beyond their authority to the branch manager their supervisor, along with their recommendations. Assist with branch daily operations which includes: checking the calendar for loan closings, maintaining the vault control, lunch schedules, etc. Assist MSR's in decision making (within limits of authority) pertaining to cashing and/or accepting checks. Ensures that each teller balances at the end of each day and that all monies are secured in accordance with established procedures. Assist in finding balancing errors. Performs procedures for opening and closing of operations including vault and alarm. Keeps ATMs/ITMs filled and functional. Monitors and assists with cash order, dispenses, ships, and balances cash.
E
30%
Responsible for all branch functions in the manager's absence. Keeps management informed of any concerns. Provides suggestions for improved memberservice. Work with new MSRs to ensures they are properly well trained. Completes required reports and related documents promptly and accurately. Ensures that work areas and equipment are clean and well maintained. Complies with all credit union policies, procedures and protocols. Attends meeting and training as required. Meets training deadlines.
E
20%
Provides leadership to personnel through delegation and communication.
E
5%
Performs other job-related duties as assigned.
Performance Measurements:
1.
Provide informed, prompt, accurate service and support to all members and co-workers. Maintains and projects the credit union's professional reputation. Maintains privacy of member account information. Perform all MSR duties and adhere to MemberService Standards.
2.
Security procedures are understood and adhered to by all staff.
3.
Ensure MSRs are appropriately directed, assisted, and supported. MSR functions are efficiently, accurately, and effectively performed in accordance with established credit union policies and procedures. Discrepancies are promptly resolved.
4.
Responsible for branch operations which include balancing of: the vault, teller drawers, ATMs and ITMs on a daily basis.
5.
To achieve branch and corporate goals - Actively cross-sell products and services in order for members to meet their financial needs.
6.
Troubleshoot and resolve member and internal inquiries in a timely and accurate manner. Good working relationships and coordination exist with co-workers and management. Resolve Members problems or questions.
7.
Ensure compliance with all applicable credit union policies and procedures. Working knowledge of regulations relating to all Credit Union deposit products (Reg E, Reg CC, Reg D, Truth-in-Savings Act). Ensure required reports and records are accurate and completed in a timely manner.
Knowledge and Skills:
Experience
Two years of MSR or similar supervisory experience.
Education
A high school diploma or GED.
Interpersonal Skills
Supports sales culture. Strong leadership skills and ability to coach and motivate others. Ability to maintain an effective and efficient work flow. Excellent communication skills. Courtesy, tact, and diplomacy are essential elements of the job.
Other Skills
Good listening and telephone skills. Able to use a computer keyboard and ability to make decisions with minimum information. Well organized. Ability to work well as a team member. Obtaining cooperation (internally and/or externally) is an important part of the job. The employee in this position must be capable of effectively multi-tasking and be detail-oriented. Must be able to have a good working knowledge of basic computer software, email, IM, use of the internet and the ability to learn internal use software.
Physical Requirements:
The employee, in the course of performing this position, spends time writing, typing, speaking, listening, lifting (up to 25 pounds). The employee for this position may operate any or all of the following: telephone, copy and fax machines, calculator, imaging equipment, postage meter, computer terminal, personal computer, related printers, and teleconferencing equipment. This position also may require travel by automobile between branches and occasional travel elsewhere for training.
Work Environment:
The environment for this position is a cubicle within an open office that is clean and comfortable. It may include some minor annoyances such as noise, odors, drafts, etc. The employee is in a non- confined office setting in which he or she is free to move about at will. This is a non-smoking workplace.
This Job Description is not a complete statement of all duties and responsibilities comprising the position.
View all jobs at this company
$33k-41k yearly est. 60d+ ago
Member Service Associate
YMCA of Greater Toledo
Member service representative job in Toledo, OH
Job Description
Join our squad as a Part Time MemberService Associate at the Wayman Palmer YMCA! You'll be the face of the Y, greeting members with a smile and helping them with any needs. This role is perfect for people who love connecting with others and creating a fun atmosphere. Plus, you get to be part of a team that's all about making a positive impact in the community.
At $11.00-$12.00 per hour, you'll be earning some extra cash while having a blast at work. Don't miss out on this exciting opportunity! Apply today! You will have benefits such as YMCA Membership and the opportunity to earn Paid Time Off.
A little about us
Be a difference maker, with the YMCA of Greater Toledo. We are a Cause Driven community of collaborative, bold, fun, dedicated individuals, whose passion is the many children we guide, teach, and protect every day. Here, you'll find a dynamic environment and culture that is open, friendly, welcoming, and collaborative. Are you ready to be an inspiring, innovative force that makes a difference in the lives of children? Their future begins now. And so does yours.
Make a difference as a MemberService Associate
As a Part Time MemberService Associate at the YMCA, you'll play a key role in ensuring our members are happy and engaged. By providing top-notch service and promoting all the awesome programs we offer, you'll help members make the most out of their Y experience. Your in-depth knowledge of membership options and branch details will be crucial in assisting members with any questions they may have. Join our energetic team and be the go-to person for creating a welcoming environment for all who step through our doors.
Ready to make a difference? Apply today!
Would you be a great MemberService Associate?
To thrive as a Part Time MemberService Associate at the Y, you'll need to have excellent customer service skills and be a pro at engaging with others. Having a high school diploma or its equivalent is a must, and any previous experience in customer service would be a major plus. Familiarity with basic computer software and tools will also come in handy in this role. If you're someone who's friendly, reliable, and ready to help our members have a stellar experience, then you're just the person we're looking for!
A H.S. Diploma or equivalent
Customer service skills
Basic computer skills
Friendly, reliable and engaging
Our team needs you!
If you think this job is a fit for what you are looking for, great! We're excited to meet you!
Job Posted by ApplicantPro
$11-12 hourly 10d ago
Member Service Specialist II- Canton
Vibe Credit Union 3.8
Member service representative job in Canton, MI
Join the Vibe Team!
Our Purpose
At Vibe, we are driven by our mission to elevate community and create opportunity. We believe in fostering an environment of inclusivity where every team member has the chance to grow professionally. Guided by our core values - be inclusive, educate, embrace change, and seek
opportunities - we are dedicated to making a positive impact in the lives of our members and
communities. As we continue to grow and expand our team, we are seeking passionate
individuals who share our vision and are eager to join us in our journey. If you are someone who
is passionate about making a difference and is committed to creating a brighter future for our
communities, we invite you to explore this exciting opportunity at Vibe!
Your Role: MemberServicesRepresentative
As a MemberServicesRepresentative, you'll be the friendly face of Vibe, assisting members with a wide range of services-from opening accounts and renewing CDs to processing loans and recommending products that make life easier. Your goal? Deliver outstanding service while meeting all established sales and service goals set by the credit union.
What You'll Do
Be the Expert: Open accounts, renew CDs, and handle account maintenance with confidence.
Build Relationships: Communicate the benefits of Vibe products and actively cross-sell services that help members succeed.
Support Lending: Process, underwrite, and disburse loan requests while ensuring compliance.
Solve Problems: Respond to member inquiries and provide effective solutions.
Stay Organized: Complete daily, monthly, and quarterly reports accurately.
Be Flexible: Adapt to branch scheduling needs and assist with teller transactions when needed.
Ensure Compliance: Follow BSA, AML, CIP, and CDD regulations every day.
Go Above & Beyond: Provide notary and signature guarantee services and assist with special assignments.
What We're Looking For
Education: High school diploma or equivalent.
Experience: Customer or memberservice experience preferred.
Skills: Strong communication, multitasking ability, and a professional attitude.
Sales Savvy: Comfortable recommending products and meeting performance goals.
Why You'll Love It Here
A culture that values service, growth, and community.
Opportunities to learn, lead, and make an impact.
A supportive team environment that celebrates success.
📌 Want all the details? Read our attached Job Description and learn more about this exciting opportunity!
Apply today and help us create opportunities that matter!
Joining the Metallus team means becoming part of a legacy that dates back over a century. We are an industry leader, manufacturing the cleanest steel in the world for companies in the industrial, aerospace and defense, automotive, and energy markets.
This position is eligible for a hybrid work schedule.
This position is not eligible for relocation.
Purpose and Scope
This position exists to provide customer service and support to customers regarding their orders.
Responsibilities
* Order Management
* Process PO changes initiated by the customer with high-level of data integrity.
* Perform contract validation
* Manage sales activities and overall business relationships for a variety of complex customer accounts with heavy service requirement. (Support outside sales)
* Create and maintain in a positive relationship with our customers
* Customer and Contact Data management
* Customer contract, forecast and product line awareness
* New opportunity processing / process inquiries along with inquiry assessment
* Communicate re-promises, dispo, shortages and overages to customer
* Provide accurate sales forecasts
* Enter short term (this week & next) customer ship schedules into SAP
* Shipment availability & release
* Customer Service Interface - portal training, leads, call reports
* Initiate continuous improvement
* Participate in SOX audits as appropriate
* May be required to provide data to management and provide information for KPIs as needed.
* Communicate customer volume requirements timely and bring deviations to attention of DP
* Lead continuous improvement efforts
* Resource on IT projects that impact to our area
* Train the team on changes that impact our area
* Update training documents as appropriate
Technical Skills
* Problem solving skills that lead to continuous improvement of processes and procedures.
* Use of tools such as D365, CORE, ICE, Excel, PowerPoint, SharePoint, Cognos, Order Source, Microsoft Teams, etc.
* Strong communication skills.
* SAP experience preferred
Minimum Qualifications
* High School Diploma or GED with at least 2 years of customer service experience or related
Preferred Qualifications
* High School Diploma or GED with at least 4 years of customer service experience or related
* Associate Degree in Business, Marketing, or related with at least 1 year of customer service experience or related
The company prohibits harassment or discrimination against any employee on the basis of any status protected by law, including, but not limited to, race, religion, color, national origin, ancestry, age, disability, genetic information, gender, sex or veteran status.
$33k-51k yearly est. 60d ago
SBA Compliance/Servicing Officer
Sb Financial Group, Inc. 4.0
Member service representative job in Defiance, OH
State Bank, a growing, full-service community bank, has an immediate opening for a full time SBA Compliance/Servicing Officer in our Defiance, Ohio Corporate office. Our SBA Compliance/Servicing Officer will ensure SBA Eligibility and compliance oversight, assist with SBA servicing actions, submit SBA guaranty purchase packages and liquidations, perform SBA file audits, update SBA data analytics and reporting. If you're an outgoing self-starter who is committed to providing overall exceptional service to help achieve adherence to SBA compliance and regulations, you might be a great addition to our team.
We offer an extensive benefits package including competitive compensation, retirement savings plans, medical/dental/vision, company-paid life and AD&D insurance, paid time off, short and long term disability, quarterly incentives, and more!
In addition, State Bank strives to give back to the community. State Bank GIVES (Gathering Individuals to Volunteer, Empower and Serve) is a Volunteer program created to provide local non-profit organizations access to State Bank employees who volunteer their time to make a difference in the lives of the people and communities we serve.
Apply today!
Equal Opportunity Employer
$55k-84k yearly est. Auto-Apply 60d+ ago
Member Service Representative
University of Michigan Credit Union 3.7
Member service representative job in Ann Arbor, MI
The University of Michigan Credit Union is currently searching for bright, professional and friendly service minded individuals to provide first in class customer service to our members! MemberServiceRepresentatives at UMCU come from a wide variety of backgrounds, from recent graduates to experienced professionals. Our MemberServiceRepresentatives foster positive member relationships by providing exceptional service, anticipating member's needs, and exceeding expectations. What's in it for you?
UMCU was recently named one of Michigan's top workplaces by the Detroit Free Presses Top Workplace Awards Program as well as the Best and Brightest Top Workplaces in the country!
Generous medical, dental, vision, 401k, tuition reimbursement and student loan debt repayment, parental leave and plenty of additional amazing benefits!
Paid time off includes personal time, sick time, vacation time, your birthday off and even give back time to volunteer in the community.
Generous student loan debt repayment or tuition reimbursement.
As a MemberServiceRepresentative you will experience amazing training and development throughout your career at UMCU.
We focus on the growth and development of our team members. MemberServiceRepresentatives at UMCU have a variety of career paths and the ability to build the career they want.
What will you be doing in this role?
MemberServiceRepresentatives at UMCU focus on supporting our membership and community by meeting the needs of our members and work out of our branch locations throughout Ann Arbor, Ypsilanti, Dearborn and Flint.
MemberServiceRepresentatives are responsible for building member relationships by providing exceptional service, exceeding expectations and anticipating needs.
Interacts with members to provide information related to all UMCU products and services and how those products and services can meet the member's needs.
Provides responses to inquiries, questions and requests about products and services.
Proactively resolves concerns and views any member concerns as an opportunity to gain the member's respect and repeated business.
Effectively evaluates any risk to the member or UMCU when providing services to the member.
Serves as a Credit Union representative, spokesperson or events coordinator in the University Community on and off campus.
Evaluates needs and educates members on the features and benefits of UMCU products and services and provides available options
Assists members with information and transactions regarding their account and performs all memberservice requests, such as transactions, card requests, ACH and Visa disputes and troubleshooting issues with products and services
Uses technology to provide technical support and troubleshoot situations involving electronic services such as online banking, mobile app and third party related solutions
Understands how to use remote access and is able to access a members' computer and provide assistance or diagnose a problem
Assists with a variety of account related transactions, including (but not limited to); deposits, withdrawals, cashier's checks, loan and new account related inquires.
What will you need for this role?
Ability to interact positively with members and co-workers as a team in an enthusiastic, courteous and professional manner.
Must possess excellent written and verbal communication skills along with the ability to articulate information as needed to members and team members.
Excellent problem solving skills
Must have a professional appearance and attitude; be dependable and punctual; and possess a constant awareness of memberservice.
Ability to use technology and work with multiple systems to achieve desired results.
Associate's degree (A. A.) or equivalent from two-year College or technical school; or two or more years of experience.
$28k-33k yearly est. 60d+ ago
Customer Outreach Representatives - Westland
Weed Man Lawn Care Wixom
Member service representative job in Westland, MI
Marketing Team Representatives
Great part-time job for students or anyone needing a flexible schedule. Full time positions are available.
Working from 4:30 PM - 8:30 PM Monday - Thursday
Saturday 9 AM - 2 PM
Why Weed Man?
Earn up to $15.00 per hour
Comprehensive paid training
Working outdoors with friends
Referral of up to $200 for referring friend or family member
Working in a team environment - always with a supervisor
Valuable work experience
Customer Outreach Representative Job Duties
Offer free, no obligation quotes to homeowners in the southeast Michigan area
Meeting performance expectations in the field
Providing accurate information to homeowner
Knowledge, Experience, and Other Requirements
Must be 16 years or older
Ability to be trained on a basic understanding of standard fertilization practices
Good communication skills
Ability to be on feet for 3 to 5 hours daily
$15 hourly Auto-Apply 13d ago
Hearing Conservationists Wanted - Join Us in Supporting Our Military Service Members!
DOCS Health
Member service representative job in Dearborn Heights, MI
Attention all Hearing Conservationists! We are seeking dedicated professionals to join us in providing essential hearing conservation services to Military ServiceMembers. With a focus on maintaining the health and readiness of our brave personnel, you'll primarily work weekends with some occasional weekdays on an "as-needed" basis.
Why Join Us?
Serve with Purpose: Contribute to the health readiness of our military personnel across all branches, including the Army, Navy, Marine Corps, Coast Guard, and Air Force Reserves.
Flexible Scheduling: Enjoy the flexibility of weekend work with the possibility of occasional weekday shifts, allowing you to maintain work-life balance.
Critical Role: Your expertise will play a crucial role in ensuring our servicemembers receive the highest quality hearing assessments.
Responsibilities:
Conduct automatic audiograms for military personnel.
Review test results to ensure quality control, accuracy, and thorough demonstration of hearing capabilities.
Requirements:
Requirements:
Certification: CAOHC certification is required.
Skills: Strong attention to detail, proficiency in manual audiometry, and ability to work effectively in a fast-paced environment. Experience with DOEHRS preferred but training is provided.
Availability: Must be able to work weekends with the flexibility for occasional weekdays.
About Us: At DOCS Health, we provide innovative health readiness services that ensure our military force is prepared for duty. With over three decades of experience, we are a trusted leader in delivering health services across various sectors. Our dedicated team of professionals strives to set a new standard of care, ensuring that servicemembers receive the attention they deserve.
Join us today to make a lasting impact on the lives of those who serve. Together, we can be the bridge for better health!
$21k-30k yearly est. 27d ago
Member Services Associate
Power Wellness 3.6
Member service representative job in Ann Arbor, MI
Position Title: MemberServices AssociateLocation: The Health and Fitness Center at Washtenaw Community CollegeType: Part time - Evenings and Weekends Summary: We improve life and we're here to serve. What you do is something special and contributes towards improving health within your community. Power Wellness serves hospitals, healthcare systems, universities and community colleges with varying portfolios. We provide a comprehensive menu of services to plan, create, develop and manage an inviting, customized, and economically self-sustaining fitness and wellness center.
The MemberServices Associate is responsible for providing the highest level of customer service to members, guests and prospects of the facility, as well as, membership information, enrollment procedures, ongoing customer satisfaction and membership recruitment and retention.
Essential Duties and Responsibilities: 1. Oversee interactions at the service desk including opening and closing procedures, answering phones, point-of-sale transactions, guest registration and fees, student and college guest passes, check in guests/members for all scheduled appointments, accepting member feedback, accepting and returning lost and found items, guest/member check in, and the provision of information pertaining to all scheduled activities and events including sign up and fees if applicable. 2. Promote and effectively sell memberships and all ancillary services included but not limited to personal training, massage therapy, medically-integrated programs, and nutrition services. 3. Schedule all appointments via core business software (Compete), including reminder phone calls, cancellations and notifying associates of appointments per policy. 4. Knowledge of all opening and closing procedures, including balancing of drawers from daily sales, proper knowledge of credit card and check policies and use of cash drawer. 5. Proficiently enroll members via contract, explaining membership, obtaining signature and payment and providing member handbook. 6. Effective radio communication with all departments as needed. 7. Work towards achieving established satisfaction metrics such as Secret Shops and Member Survey scores as it relates to member and guest satisfaction. 8. Maintain an average of 5 working shifts per month to ensure ability to perform job. 9. Must be able to stand for length of shift (generally 3-6 hours at a time). 10. Other duties as assigned.
Qualifications: • High School diploma or GED preferred. • 1 year certificate from college or technical school preferred. • Minimum 6 months of related experience or training preferred. • 2-3 years of sales, reception and computer skills preferred. • CPR/AED certification required within 90 days of hire. • Must possess excellent inter-personal and communication skills, and the ability to work with members in a positive, service based manner. • Ability to multi-task and maintain a controlled and professional demeanor. • Proficient computer skills.
$21k-27k yearly est. 6d ago
Resorts Contact Center Agent
Cedar Point 3.9
Member service representative job in Sandusky, OH
$14.25/hour.
Ages 18+. Pay may vary between position based on job responsibilities. This is an in-person role located in Sandusky, Ohio and shifts assigned to you will be between the hours of 8am and 11pm.
The Contact Center Agent is responsible for creating, modifying, and canceling guest reservations at various resort properties. Agents are required to assist guests by answering questions, resolving concerns, and providing accurate information. Room for growth and advancement with the possibility of year-round agent and leadership roles.
Answer inbound calls and chats regarding reservations, park information, questions and concerns in a timely and professional manner.
Ensure guest information is entered accurately.
Enter and maintain credit card details in a secure and confidential process.
Make people happy by providing memorable service that builds long-lasting relationships.
Identify the needs of the guest, clarify information, and provide solutions to their problems.
Maintain a positive and approachable attitude that fosters a welcoming environment for everyone.
Some of our amazing perks and benefits:
Fosters a healthy work-life balance
Complimentary tickets for friends and family
Office incentives
Discounts on park food and merchandise
Discounts on local businesses and attractions
Employee events and gatherings
Paid training and free uniforms provided
Responsibilities:
Make our guests happy by delivering memorable experiences and helping them create lifelong memories.
Gain skills, knowledge and experience that will benefit your future.
Qualifications:
Ability to provide exceptional customer service with a passion to help guests from all over the world.
Excellent communication and active listening skills.
Must be able to multi-task and work in a loud, fast-paced environment.
Self-starter and ability to work efficiently with minimal supervision.
Must maintain professionalism and confidentiality.
Open availability to include working weekends, nights, and holidays.
Must have computer literacy and ability to type a minimum of 25 wpm.
Experience with general office environment.
Must be 18+ years of age.
Preferred experience in a resort, call center or an attraction setting.
Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law
Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law
$14.3 hourly Auto-Apply 5d ago
Member Services Associate
Power Wellness 3.6
Member service representative job in Ann Arbor, MI
Position Title: MemberServices AssociateLocation: The Health and Fitness Center at Washtenaw Community CollegeType: Part-Time Plus (30-39 hrs/wk + benefits), some weekends required Benefits:- Medical, Dental and Vision Benefits.- 401(K) plan with company matching.- Earned Time Off (ETO).- Complimentary Fitness Membership.- Pet Insurance.
Summary: We improve life and we're here to serve. What you do is something special and contributes towards improving health within your community. Power Wellness serves hospitals, healthcare systems, universities and community colleges with varying portfolios. We provide a comprehensive menu of services to plan, create, develop and manage an inviting, customized, and economically self-sustaining fitness and wellness center.
The MemberServices Associate is responsible for providing the highest level of customer service to members, guests and prospects of the facility, as well as, membership information, enrollment procedures, ongoing customer satisfaction and membership recruitment and retention.
Essential Duties and Responsibilities: 1. Oversee interactions at the service desk including opening and closing procedures, answering phones, point-of-sale transactions, guest registration and fees, student and college guest passes, check in guests/members for all scheduled appointments, accepting member feedback, accepting and returning lost and found items, guest/member check in, and the provision of information pertaining to all scheduled activities and events including sign up and fees if applicable. 2. Promote and effectively sell memberships and all ancillary services included but not limited to personal training, massage therapy, medically-integrated programs, and nutrition services. 3. Schedule all appointments via core business software (Compete), including reminder phone calls, cancellations and notifying associates of appointments per policy. 4. Knowledge of all opening and closing procedures, including balancing of drawers from daily sales, proper knowledge of credit card and check policies and use of cash drawer. 5. Proficiently enroll members via contract, explaining membership, obtaining signature and payment and providing member handbook. 6. Effective radio communication with all departments as needed. 7. Work towards achieving established satisfaction metrics such as Secret Shops and Member Survey scores as it relates to member and guest satisfaction. 8. Maintain an average of 5 working shifts per month to ensure ability to perform job. 9. Must be able to stand for length of shift (generally 3-6 hours at a time). 10. Other duties as assigned.
Qualifications: • High School diploma or GED preferred. • 1 year certificate from college or technical school preferred. • Minimum 6 months of related experience or training preferred. • 2-3 years of sales, reception and computer skills preferred. • CPR/AED certification required within 90 days of hire. • Must possess excellent inter-personal and communication skills, and the ability to work with members in a positive, service based manner. • Ability to multi-task and maintain a controlled and professional demeanor. • Proficient computer skills.
$21k-27k yearly est. 6d ago
Learn more about member service representative jobs
How much does a member service representative earn in Toledo, OH?
The average member service representative in Toledo, OH earns between $16,000 and $32,000 annually. This compares to the national average member service representative range of $21,000 to $45,000.
Average member service representative salary in Toledo, OH
$23,000
What are the biggest employers of Member Service Representatives in Toledo, OH?
The biggest employers of Member Service Representatives in Toledo, OH are: