Member service representative jobs in Toledo, OH

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public. The individual selected for this role will be expected to work at Store #1134 located at 6843 Airport Hwy, Holland, OH 43528 At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in: Life … with rewards, benefits and the flexibility to enhance your health and well-being Career … with opportunities to learn, develop new skills and grow your contribution Connection … with an inclusive team and commitment to our own and broader communities It's all here for you... let's Create Your Possible What is the Process to get Started? Step 1 - Online Application Find the role(s) that interest you on our Careers page: Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners Step 2 - Digital Interview Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions You'll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation Step 3 - In-Store Interview Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal. At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute-it matters to us. A general description of benefits offered can be found at Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee. Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable. Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans. Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process. Ensure high levels of customer satisfaction through excellent sales service Assist customers in person and over the phone by determining needs and presenting appropriate products and services Build productive trust relationships with wholesale and retail customers Process sales transactions accurately and consistent with policies and procedures Follow and achieve sales goals on a monthly, quarterly, and yearly basis Maintain precise work order files and formulas Pull appropriate products from the sales floor or warehouse Tint and mix products, as needed, to customer specifications Stock shelves and set up displays Clean store equipment Load/unload delivery trucks Assist in making deliveries, as needed Maintain in-stock and presentable condition assigned areas Remain knowledgeable on products offered and discuss available options Comply with inventory control procedures Suggest ways to improve sales Minimum Requirements: Must be at least eighteen (18) years of age Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future Must have a valid, unrestricted Driver's License Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation Preferred Qualifications: Have at least a High School diploma or GED Have at least one (1) year experience working in a delivery, retail, or customer service position Have previous work experience selling paint and paint related products Have previous work experience operating tinting and mixing equipment Ability to read, write, comprehend, and communicate in more than one language Ability to read, write, comprehend, and communicate in Spanish #SHWSales

Cardinal Staffing Services is hiring for Customer Service in Northwood, OH. Working onsite in an industrial metal and plastic sales company that is looking to expand their team! Assisting customer in using our website to place orders or find pricing information Answering questions regarding order status, delivery, or questions about materials we offer Answering phone and fax inquiries for quotes Managing 3-4 online chats with customers Entering orders using our internal entry system Successful transfer of larger-volume orders and inquiries to appropriate sales hubs within our parent organization Resolving customer requests, questions, and complaints - frequently requiring analysis of situations to determine the best use of resources This position will require candidates to have 2-5 years of customer service AND manager experience, know MS Office applications, and have knowledge of the metals distribution industry. You must be able to work independently, be detail oriented, have excellent communication skills and demonstrate a proactive, problem-solving attitude. Cardinal Staffing Services is invested in their team members! All Customer Service Talent are offered competitive compensation of $20.00 per hour. Generous referral bonuses are available. You can work from 11:00 am - 8:00 pm. About Cardinal Staffing At Cardinal Staffing, we are dedicated to helping individuals unlock their career potential through meaningful job opportunities. As a leading staffing agency in the light industrial and manufacturing space, we pride ourselves on connecting talent with top employers across the Midwest and Southeast. With an estimated yearly revenue of $295 million, SureStaff was recently named one of the largest staffing firms in the U.S. by Staffing Industry Analysts (SIA). We understand that finding the right job is about more than just a paycheck - it's about finding the opportunity that fits your skills, goals, and lifestyle. Here are the benefits you'll enjoy when you partner with us: Access to a wide range of job opportunities Competitive pay Health and Wellness Programs (including EAP) Medical benefits including medical, vision, dental, and prescriptions Electronic weekly pay Employee Advocacy & Personalized Job Support Cardinal Staffing also follows all applicable state and local laws regarding sick time, paid time off, and retirement savings programs. Cardinal Staffing is an equal opportunity employer. Our commitment to speed-to-hire means we work efficiently to get you placed in the right role, fast. If you're ready to take control of your career, explore exciting opportunities, and gain experience that lasts, then Cardinal Staffing is the place for you. Let's get started today! #IND1

Hybrid Schedule. Onsite Tuesday, Wednesday and Thursday. Remote Monday and Friday. Must be open to work M-F: 9am-6pm 8am-5pm or 7am-4pm Interview: In person interview Ideal candidate (Manager comments): Able to multitask Professional on the phone Able to limit distractions Previous customer service experience (phone or in person) Good computer skills PURPOSE OF THE JOB The Customer Associate is the first point of contact to address our customer needs and creates solutions in the best interest of our customers and Corning. This position engages and collaborates with external customers and internal partners to make Corning the supplier of choice. The Customer Associate is a team player, adaptable to change, and is an active learner who seeks out and learns market trends and behaviors. This role is part of Customer Operations within the Supply Chain Team. JOB RESPONSIBILITIES Service our Customers Deliver consistent service to our customers Maximize every opportunity to sell to the customer Take proactive actions to meet customer needs and concerns creating win/win solutions Enter orders accurately Develop close relationships with our customers and understand what it takes to ensure their success Develop customer trust by consistently following through on actions and operating with integrity Leverage relationships to obtain outside-in market insights Leverage product training opportunities Operate in a Waste Free Environment Effectively use Lean Sigma methodology and tools (standard work) to support a waste free environment Identify and take action to eliminate non-value added activities within day to day operations Identify opportunities for, develop, maintain and execute Standard Work Understand and promote the use of customer tools and technology Live the Safety stand, adhere to the safety responsibilities Implement a personal safety action plan and review with leader Adhere to the Corning safety policies at all times JOB REQUIREMENTS MINIMUM QUALIFICATIONS: High school degree, Associates or Bachelors degree preferred EXPERIENCE: SAP experience desired Previous experience in an ever-changing, fast-paced customer service environment Previous experience creating solutions in the best interest of the company and the customer KNOWLEDGE, SKILLS & ABILITIES: Fluency in Microsoft Applications (Word, Excel, Outlook) Knowledge of building materials industry preferred Supply Chain knowledge Strong oral & written communication and listening skills Supportive and adaptive to a change management initiatives

Global Fortune 500 packaging manufacturer has an immediate opening for a Seamer Service Technician in the North American Beverage Division. This individual is a key member of the Technical Services Team who supports various customer-filling operations. Position accountabilities include the following: Act as the key interface between the Company and the customer in trouble-shooting problems associated with the Company's final product and the customer's filling processes. Support the customer in areas such as equipment audits, rework of the final filled products, overhauls and equipment conversion. Interact with other members of the Company's Sales Team to develop strategies, resolve problems and implement solutions to support the customer. Provide double-seaming training for customers. Requirements for this position would include the following: High school diploma or equivalent required. Associate degrees or technical school certificate in a mechanical related discipline a plus Working knowledge of Beverage Can Seamers (specifically Angelus, Pneumatic Scale and Continental) Working knowledge of Beverage Fillers Equipment (Crown, H&K, Cemco, etc.). Proven mechanical skills including the ability to use gauges, dial calipers, micrometers and other related instruments. Strong PC skills including a working knowledge of Microsoft Office (Word, Excel, Access, Outlook and Power Point) Effective communication skills, both verbal and written as well as proven presentation skills. Ability to clearly and effectively interact with customers on a variety of levels. Ability to identify a final packaged product that is not working or defective, troubleshoot the potential causes, and incorporate a solution for effectively resolving the problem. Ability to work overtime during the week and week-ends based on customer needs. Ability to travel (car and/or plane) up to 70% of the time. This will include some international travel to Canada

Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized. FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center. We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person? Compensation: $17 - $20 per hour At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.

Company Cox Automotive - USA Job Family Group Business Operations Job Profile Business Services Specialist II Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day Compensation Hourly base pay rate is $17.79 - $26.63/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description Business Service Specialist II If you like hats, this is the job for you, because in the course of a day, our Business Service Specialist II wear a lot of them, from administrative and investigator, to customer liaison and internal business partner. All these stylin' hats are a fashionable match for the shoes you'll walk in as you develop and maintain relationships with our customers and external business partners. Manheim, part of the Cox Automotive family of businesses, is looking for an Business Service Specialist II, a powerful admin advocate that will use their powers for good - organizing, managing, and supporting the daily operations of the world's largest wholesale auto marketplace. What You'll Do So, about those hats. There are a lot of them, but they're fun to wear, and you look great in them. Here's a peek at what you'll get to do when you suit up as a Manheim Account Administrator: * You'll develop and manage relationships with internal and external business partners, and you'll assist with retail operations from start to finish, from communicating with suppliers and sublet vendors for quotes and status updates right up to notifying customers of the latest news on their vehicles. * You'll assist with coordination and execution of mechanic activities and keeping up daily customer vehicle trackers. * You'll input vital vehicle info into the Application System AS400 and RPP.. * You'll team up with our partners to get accurate prices for retail reconditioning and create estimates for our retail customers. * You'll use your eagle eye for details to manage vehicle inventory reports, investigate errors, and verify vehicle completion eligibility. * You'll partner with departments to prepare and notify of customers' requests. * You'll follow up on retail vehicle prep, contact appropriate partners for missing info and issues to ensure smooth retail operations. * You'll communicate with our accounting team to balance recon completion. * You'll provide administrative/clerical support, and assist with special projects, admin support, and graphics requests. What's In It For You? Hey, look, if you're going to wear that many hats here, you need a home to hang them in, and we want you to feel at home with us. So, we offer a competitive salary, 401(k) with a generous company match, comprehensive healthcare, life, and disability benefits, plus numerous other benefits, including adoption assistance, pet insurance, and discounts on travel and cars! At Cox, we truly value people. That means you'll work within a culture and with a team that values your leadership, experience, and contributions. We believe recognition is important, and Cox strives to celebrate those who help make us successful every day. We also encourage diversity and support inclusion; we want you to do you and feel comfortable doing so. We also offer opportunities for growth; you can sharpen your skills, learn a new talent, join a mentoring program, or even earn an advanced degree. Who You Are Whether it's planning a family vacation or a project for a valued client, you're a passionate point person. Details can't sneak past you. Your organizational and time management skills are impressive; your ambidextrous brain means you are as creative as you are analytical. And when it comes to getting the job done, you always do - on time and on budget, the first time. When chaos swirls, you're a calming influence, commanding order and respect. You're perfectly at ease working on your own, but you're also an ace at anticipating what the broader team needs…both in the moment and down the road. Qualifications: * High school diploma or GED Required. * 2+ years of administrative or general office experience. * Ability to multitask and thrive in a fast-paced environment. * Excellent organizational, time management, and communication skills. * Ability to work with all management levels. * Strong computer skills, including familiarity with Microsoft Office. Physical requirements: * Ability to stand for long periods of time, view and read computer screens, perform repetitive data entry, and have manual dexterity. * See close, distance, color variance, and depth perception. Drug Testing To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

Role: To assist members and potential members with their financial needs directly and through other Member Service Representatives; provides expertise with respect to more complex Credit Union services such as certificates of deposit, electronic funds transfer, home banking, etc.; explains services, sets up new accounts, originates consumer loan applications, closes loans, responds to co-worker and member problems, and solves member issues promptly. The Senior Member Service Representative is responsible for smooth flow of branch office, responsible for the vault, opening and closing of the branch, making sure the branch is in balance at the end of the day, adequate coverage throughout the day (lunches, etc.) and general training of MSRs. This position ensures that members are promptly and professionally served. Actively cross sells all credit union products and services. Essential Functions & Responsibilities: E 45% Perform all Member Service Representative job duties. Assists other Member Service Reps with any member or job-related questions or concerns on a daily basis. Refers problems that are beyond their authority to the branch manager their supervisor, along with their recommendations. Assist with branch daily operations which includes: checking the calendar for loan closings, maintaining the vault control, lunch schedules, etc. Assist MSR's in decision making (within limits of authority) pertaining to cashing and/or accepting checks. Ensures that each teller balances at the end of each day and that all monies are secured in accordance with established procedures. Assist in finding balancing errors. Performs procedures for opening and closing of operations including vault and alarm. Keeps ATMs/ITMs filled and functional. Monitors and assists with cash order, dispenses, ships, and balances cash. E 30% Responsible for all branch functions in the manager's absence. Keeps management informed of any concerns. Provides suggestions for improved member service. Work with new MSRs to ensures they are properly well trained. Completes required reports and related documents promptly and accurately. Ensures that work areas and equipment are clean and well maintained. Complies with all credit union policies, procedures and protocols. Attends meeting and training as required. Meets training deadlines. E 20% Provides leadership to personnel through delegation and communication. E 5% Performs other job-related duties as assigned. Performance Measurements: 1. Provide informed, prompt, accurate service and support to all members and co-workers. Maintains and projects the credit union's professional reputation. Maintains privacy of member account information. Perform all MSR duties and adhere to Member Service Standards. 2. Security procedures are understood and adhered to by all staff. 3. Ensure MSRs are appropriately directed, assisted, and supported. MSR functions are efficiently, accurately, and effectively performed in accordance with established credit union policies and procedures. Discrepancies are promptly resolved. 4. Responsible for branch operations which include balancing of: the vault, teller drawers, ATMs and ITMs on a daily basis. 5. To achieve branch and corporate goals - Actively cross-sell products and services in order for members to meet their financial needs. 6. Troubleshoot and resolve member and internal inquiries in a timely and accurate manner. Good working relationships and coordination exist with co-workers and management. Resolve Members problems or questions. 7. Ensure compliance with all applicable credit union policies and procedures. Working knowledge of regulations relating to all Credit Union deposit products (Reg E, Reg CC, Reg D, Truth-in-Savings Act). Ensure required reports and records are accurate and completed in a timely manner. Knowledge and Skills: Experience Two years of MSR or similar supervisory experience. Education A high school diploma or GED. Interpersonal Skills Supports sales culture. Strong leadership skills and ability to coach and motivate others. Ability to maintain an effective and efficient work flow. Excellent communication skills. Courtesy, tact, and diplomacy are essential elements of the job. Other Skills Good listening and telephone skills. Able to use a computer keyboard and ability to make decisions with minimum information. Well organized. Ability to work well as a team member. Obtaining cooperation (internally and/or externally) is an important part of the job. The employee in this position must be capable of effectively multi-tasking and be detail-oriented. Must be able to have a good working knowledge of basic computer software, email, IM, use of the internet and the ability to learn internal use software. Physical Requirements: The employee, in the course of performing this position, spends time writing, typing, speaking, listening, lifting (up to 25 pounds). The employee for this position may operate any or all of the following: telephone, copy and fax machines, calculator, imaging equipment, postage meter, computer terminal, personal computer, related printers, and teleconferencing equipment. This position also may require travel by automobile between branches and occasional travel elsewhere for training. Work Environment: The environment for this position is a cubicle within an open office that is clean and comfortable. It may include some minor annoyances such as noise, odors, drafts, etc. The employee is in a non- confined office setting in which he or she is free to move about at will. This is a non-smoking workplace. This Job Description is not a complete statement of all duties and responsibilities comprising the position. View all jobs at this company

Job Description Join our squad as a Part Time Member Service Associate at the Francis Family YMCA! You'll be the face of the Y, greeting members with a smile and helping them with any needs. This role is perfect for people who love connecting with others and creating a fun atmosphere. Plus, you get to be part of a team that's all about making a positive impact in the community. Starting at $12.48 per hour, you'll be earning some extra cash while having a blast at work. Don't miss out on this exciting opportunity! Apply today! You will have benefits such as YMCA Membership and the opportunity to earn Paid Time Off. A little about us Be a difference maker, with the YMCA of Greater Toledo. We are a Cause Driven community of collaborative, bold, fun, dedicated individuals, whose passion is the many children we guide, teach, and protect every day. Here, you'll find a dynamic environment and culture that is open, friendly, welcoming, and collaborative. Are you ready to be an inspiring, innovative force that makes a difference in the lives of children? Their future begins now. And so does yours. Make a difference as a Member Service Associate As a Part Time Member Service Associate at the YMCA, you'll play a key role in ensuring our members are happy and engaged. By providing top-notch service and promoting all the awesome programs we offer, you'll help members make the most out of their Y experience. Your in-depth knowledge of membership options and branch details will be crucial in assisting members with any questions they may have. Join our energetic team and be the go-to person for creating a welcoming environment for all who step through our doors. Ready to make a difference? Apply today! Would you be a great Member Service Associate? To thrive as a Part Time Member Service Associate at the Y, you'll need to have excellent customer service skills and be a pro at engaging with others. Having a high school diploma or its equivalent is a must, and any previous experience in customer service would be a major plus. Familiarity with basic computer software and tools will also come in handy in this role. If you're someone who's friendly, reliable, and ready to help our members have a stellar experience, then you're just the person we're looking for! A H.S. Diploma or equivalent Customer service skills Basic computer skills Friendly, reliable and engaging Our team needs you! If you think this job is a fit for what you are looking for, great! We're excited to meet you! Job Posted by ApplicantPro

Job DescriptionPosition: Member Services Rep - Floater We are searching for a motivated Member Services Representative to join our team! BILINGUAL English/Spanish are encouraged to apply! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience! Some of your responsibilities will include: Customer Service/Front Desk Activities: Greet members and guests providing exceptional customer service making everyone feel comfortable and welcome. Answer phones in a friendly manner and assist callers with a variety of questions. Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests. Respond to member questions and concerns in a timely and professional manner. Conduct beverage or merchandise purchases on the point to sale system. Utilize POS system to assist with new membership cards, change of address and billing or payment questions. Club Cleanliness and Maintenance: Go above and beyond to keep the front desk area and lobby clean and orderly. Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights. Regular cleaning of all exercise equipment and tanning beds. Regular restroom and wet area cleaning and stocking. Qualifications & Requirements: Applicants for an overnight position must submit to a 7-year criminal background check within the first week of hire. Continued employment will be based on satisfactory outcome of the background check. Exceptional customer service skills; ability to interact in a positive and professional way with members and co-workers, exceeding the members expectations. Prior Customer Service experience preferred Must be 18 years of age or older. High School diploma/GED equivalent required. Upbeat, positive and professional attitude Punctuality and reliability are a must. Obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency. Physical Demands/Requirements: Walk and stand, for prolonged periods of time; to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand motion. Occasionally lift, carry, push, and/or pull moderate amount of weight (up to 50lbs). Ability to talk continually in person or on the phone during shift. Maintain physical ability to administer CPR in the event of medical emergency. Ability to see in normal visual range with or without correction. Ability to hear in the normal audio range with or without correction. Why you should join Planet Fitness? Contribute to changing peoples lives every day by helping us create a healthier Planet! Work alongside an amazing group of talented, dynamic professionals! Want more reasons? Medical, Dental, Vision Insurance PTO Paid Time Off Free Black Card Membership 401(K) and Roth Retirement Savings Plans Healthcare and Dependent Care Flexible Spending Accounts STD, LTD, Term Life Insurance and other benefits Note: We participate in E-Verify for all Utah locations. E-Verify Participation Poster: ********************************************** Contents/E-Verify_Participation_Poster_ES.pdf E-Verify Right to Work Poster: **************************************************************************************

Joining the Metallus team means becoming part of a legacy that dates back over a century. We are an industry leader, manufacturing the cleanest steel in the world for companies in the industrial, aerospace and defense, automotive, and energy markets. Relocation will not be offered for this position. This role is eligible for our hybrid work schedule. Purpose & Scope: To assist customer service and inside sales functions for Scrap/Alloys and TSB Metal Recycling LLC (TSBMR). Provide superior customer service and maintain strong relationships with customers. Maintain the design, implementation and continuous improvement of the processes, systems and procedures required to support Scrap, Alloy and TSBMR activities. Maintain and improve quality and management control systems. Perform in-depth analysis of business performance to identify opportunities to improve customer service and profitability. Work with cross-functional teams (Finance, Scrap Operations, A/R, A/P, Corporate Shared Services, IT, Plants) to resolve problems and increase value. Responsibilities: * Develop and present business proposals to prospective customers. * Lead the implementation process for new accounts. * Develop and maintain customer scorecard. * Understand customer requirements, resolve their problems, help them improve their performance, make visits as required, and act as first point of contact for customers. Must be accessible during off-hours to address urgent customer problems. * Sell scrap materials on the behalf of Metallus entities across the United States, making sure they receive the best possible value for the material. * Monitor market pricing levels and trends to make sure TSBMR maintains competitive pricing in a very dynamic and volatile scrap metals market which requires review and analysis of pricing data for 8-10 regional markets across the United States and for scores of different commodities. * Maintain pricing for the business. * Manage accounts receivable and take necessary actions to address any past due accounts. * Work with team to develop the annual business plan. * Perform in-depth analysis of sales volume, pricing and profitability data to provide forecast information and identify opportunities to improve profitability. * Develop/improve the systems, processes, and procedures required to support current business activities, as well as growth initiatives. Includes enhancements to Mayer Scrap Management System, On-Base workflow process, coordinating our back-office support provided by Corporate Shared Services (TERI), and continual improvement of the TSBMR quality system. * Train TSBMR associates on best practice account management techniques, processes and systems (Mayer, On-Base, etc.). * Implement management control system (SOX) to assure strong management controls and compliance. Technical Skills: * Customer skills * Communication skills * Problem-solving skills * Proficient in email, data analysis, and presentation * Ability to work in teams and across functional areas * Knowledge in quality systems Minimum Qualifications: * High school diploma or equivalent with 5 years of experience in customer service, sales account management, or finance. * Associates degree in engineering, business, or math with 2 years of experience in customer service, sales account management, or finance. Preferred Qualifications: * Bachelor's degree in engineering, business, or math with 2 years of experience in customer service, sales account management, or finance. The company prohibits harassment or discrimination against any employee on the basis of any status protected by law, including, but not limited to, race, religion, color, national origin, ancestry, age, disability, genetic information, gender, sex or veteran status.

Join the Vibe Team! Our Purpose At Vibe, we are driven by our mission to elevate community and create opportunity. We believe in fostering an environment of inclusivity where every team member has the chance to grow professionally. Guided by our core values - be inclusive, educate, embrace change, and seek opportunities - we are dedicated to making a positive impact in the lives of our members and communities. As we continue to grow and expand our team, we are seeking passionate individuals who share our vision and are eager to join us in our journey. If you are someone who is passionate about making a difference and is committed to creating a brighter future for our communities, we invite you to explore this exciting opportunity at Vibe! Your Role: Member Services Representative As a Member Services Representative, you'll be the friendly face of Vibe, assisting members with a wide range of services-from opening accounts and renewing CDs to processing loans and recommending products that make life easier. Your goal? Deliver outstanding service while meeting all established sales and service goals set by the credit union. What You'll Do * Be the Expert: Open accounts, renew CDs, and handle account maintenance with confidence. * Build Relationships: Communicate the benefits of Vibe products and actively cross-sell services that help members succeed. * Support Lending: Process, underwrite, and disburse loan requests while ensuring compliance. * Solve Problems: Respond to member inquiries and provide effective solutions. * Stay Organized: Complete daily, monthly, and quarterly reports accurately. * Be Flexible: Adapt to branch scheduling needs and assist with teller transactions when needed. * Ensure Compliance: Follow BSA, AML, CIP, and CDD regulations every day. * Go Above & Beyond: Provide notary and signature guarantee services and assist with special assignments. What We're Looking For * Education: High school diploma or equivalent. * Experience: Customer or member service experience preferred. * Skills: Strong communication, multitasking ability, and a professional attitude. * Sales Savvy: Comfortable recommending products and meeting performance goals. Why You'll Love It Here * A culture that values service, growth, and community. * Opportunities to learn, lead, and make an impact. * A supportive team environment that celebrates success. Want all the details? Read our attached Job Description and learn more about this exciting opportunity! Apply today and help us create opportunities that matter!

State Bank, a growing, full-service community bank, has an immediate opening for a full time SBA Compliance/Servicing Officer in our Defiance, Ohio Corporate office. Our SBA Compliance/Servicing Officer will ensure SBA Eligibility and compliance oversight, assist with SBA servicing actions, submit SBA guaranty purchase packages and liquidations, perform SBA file audits, update SBA data analytics and reporting. If you're an outgoing self-starter who is committed to providing overall exceptional service to help achieve adherence to SBA compliance and regulations, you might be a great addition to our team. We offer an extensive benefits package including competitive compensation, retirement savings plans, medical/dental/vision, company-paid life and AD&D insurance, paid time off, short and long term disability, quarterly incentives, and more! In addition, State Bank strives to give back to the community. State Bank GIVES (Gathering Individuals to Volunteer, Empower and Serve) is a Volunteer program created to provide local non-profit organizations access to State Bank employees who volunteer their time to make a difference in the lives of the people and communities we serve. Apply today! Equal Opportunity Employer

Position: Member Services Rep - Full Time - Afternoon/Evening We are searching for a motivated Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional “Judgement Free” member experience! BILINGUAL English/Spanish are encouraged to apply! Some of your responsibilities will include: Customer Service/Front Desk Activities: Greet members and guests providing exceptional customer service making everyone feel comfortable and welcome. Answer phones in a friendly manner and assist callers with a variety of questions. Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests. Respond to member questions and concerns in a timely and professional manner. Conduct beverage or merchandise purchases on the point to sale system. Utilize POS system to assist with new membership cards, change of address and billing or payment questions. Club Cleanliness and Maintenance: Go above and beyond to keep the front desk area and lobby clean and orderly. Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights. Regular cleaning of all exercise equipment and tanning beds. Regular restroom and wet area cleaning and stocking. Qualifications & Requirements: Applicants for an overnight position must submit to a 7-year criminal background check within the first week of hire. Continued employment will be based on satisfactory outcome of the background check. Exceptional customer service skills; ability to interact in a positive and professional way with members and co-workers, exceeding the members expectations. Prior Customer Service experience preferred Must be 18 years of age or older. High School diploma/GED equivalent required. Upbeat, positive and professional attitude Punctuality and reliability are a must. Obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency. Physical Demands/Requirements: Walk and stand, for prolonged periods of time; to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand motion. Occasionally lift, carry, push, and/or pull moderate amount of weight (up to 50lbs). Ability to talk continually in person or on the phone during shift. Maintain physical ability to administer CPR in the event of medical emergency. Ability to see in normal visual range with or without correction. Ability to hear in the normal audio range with or without correction. Why you should join Planet Fitness? Contribute to changing people's lives every day by helping us create a healthier Planet! Work alongside an amazing group of talented, dynamic professionals! Want more reasons? Medical, Dental, Vision Insurance PTO - Paid Time Off Free Black Card Membership 401(K) and Roth Retirement Savings Plans Healthcare and Dependent Care Flexible Spending Accounts STD, LTD, Term Life Insurance and other benefits Note: We participate in E-Verify for all Utah locations. E-Verify Participation Poster: ********************************************** Contents/E-Verify_Participation_Poster_ES.pdf E-Verify Right to Work Poster: ************************************************************************************** We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. JOIN THE CLUB. Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

We're seeking a dynamic Customer Service Representative who thrives on creating positive experiences and delivering exceptional customer support. In this role, you'll have the opportunity to connect with customers, resolve their challenges, and make a meaningful difference in their lives. Essential Duties & Responsibilities: Customer Support: Provide prompt and courteous assistance to customers via inbound and outbound calls, emails, and live chat, addressing their inquiries, concerns, complaints, and issues effectively and efficiently. Relationship Building: Establish and maintain strong relationships with customers, demonstrating empathy, active listening, and a genuine interest in their needs, to foster long-term loyalty. Product Knowledge: Develop a basic understanding of our products and services, staying up to date with their features, benefits, and applications to effectively address customer inquiries and provide accurate information. Process credit card payments, resolve failed transactions, and monitor for potentially fraudulent activities. Customer Success Metrics: Meet or exceed key performance indicators (KPIs) and service level agreements (SLAs). For example: customer satisfaction ratings, response time, resolution time, and first call resolution rate. Provide information on Shar Music Loyalty Points program and set up customer accounts. Documentation and Reporting: Maintain accurate and detailed customer interaction records, documenting inquiries, issues, and resolutions in our CRM system. Assist with collections for Rentals and SharWay programs. Cross selling relevant products and services. Follow pricing and margin control to ensure profitability. Understand the shipping process to provide client accurate shipping times and expectations. Provide exceptional customer service, assist customers, support inventory management, handle administrative duties, and maintain a clean and organized environment in the Showroom. Knows the process and guidelines lines outside of policy to be able to give discounts and refunds. Is proficient at professionally de-escalating minor customer complaints and/or situations. When working in the Showroom, acts as the responsible party for opening and closing showroom policies and procedures. Schools Customer Support: sending & paying invoices, entering purchase orders, generating schools pricing and quotes, enter tax exemption certifications, performs returns and exchanges, and accounting resolutions. Regular and routine onsite attendance. Assists with sales and rental events. Other duties as assigned. Desired Qualifications: Highschool diploma or equivalent required. Some college education preferred. Passion for music and some experience with musical instruments preferred. Basic computer literacy, including proficiency in using CRM systems, email, and other relevant software applications. Strong time management skills, with the ability to multitask and prioritize tasks effectively. Team player with a positive attitude, adaptability, and willingness to collaborate and learn from others. Benefits Available for Full-time Team Members: 401(k) 401(k) Matching Medical Dental Vision Life Short & Long Term Disability Generous PTO Employee Discount Program Pet Insurance To learn more about Shar Music and our Company Culture check out our socials: Our Website: ****************************** Facebook: ********************************** Instagram: ************************************* TikTok: ********************************** Twitter: ****************************** YouTube: ************************************* Shar Music is an Equal Employment Opportunity employer. All aspects of employment are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation.

1111 Castalia St., Bellevue, OH 44811 CERTIFIED AUTOMOTIVE TECHNICIANUp to $50 per hour PLUS Bonuses! 5-Day Work Week with 40-Hourly Weekly Guarantee! Monday - Friday, No Weekends! ASE and/or Master Certified preferred. 5+ years of Automotive Technician experience required. ALL BRANDS ARE WELCOME! Myers Chrysler Dodge Jeep Ramis gearing up for a record year and seeking to add Certified Service Techniciansto add to our top performing team!Whether you are a ASE Certified Tech, Master Tech, or Brand Certified We want to hear from you! Our Service Department is a well-oiled machine as most of our team members have been here for years. Join us as we can continue to grow!If you are looking for a workplace where youre appreciated and rewarded for your time and skills and given opportunities to advance your career Apply online today! All applications are confidential. Be sure to monitor your phone and email as we are actively setting up interviews. We offer: Excellent Compensation: $22 - $50 per hour based on experience and certifications Performance Bonuses: Opportunity to earn $65,000 - $105,000+ a year! Monday - Friday with 40-Hour Weekly Guarantee! No Nights or Weekends! Relocation Allowance for the Right Candidate! Continued training paid for by company Medical, Dental, Vision, and Disability Insurance Holiday Pay after 90 Days Paid Vacation Knowledgeable Service Advisors & Fully Stocked Parts Dept. Long-term job security and career advancement Employee discounts on products and services A positive and professional team environment Family-owned and operated since 2014 State-of-the-art facility and technology Responsibilities - Service Technician: Perform work specified on maintenance and repair orders with efficiency and in accordance with dealership and/or manufacturer standards Diagnose and repair vehicle automotive systems including engine, transmission, electrical, steering, suspension, braking, air conditioning, etc. to specifications Provide labor and time estimates for additional automotive repairs Explain mechanical diagnoses and required repairs in a non-technical manner to service advisors and customers Continuously learn new technical information and techniques in formal training sessions in order to stay abreast of rapidly changing technology Inspect and test new vehicles and record findings so that necessary repairs can be made in a timely and effective manner Other related duties as assigned Qualifications/Requirements - Service Technician: 5+ years of experience as an Automotive Technician Automotive Service Excellence (ASE) and/or Master certifications are preferred We welcome skilled Technicians from other brands and industries such as:Firestone, Valvoline, Pep Boys, Jiffy Lube, Midas, Express Oil Changes, etc. Hold and maintain a valid drivers license Team oriented, flexible, and focused on maintaining a high level of customer service Please upload your resume. Completing the online assessment will grant you priority consideration! Applicants must pass pre-employment screening We are an Equal Opportunity Employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. RequiredPreferredJob Industries Customer Service

Details: Stefanini Group is hiring! Stefanini is looking for a Cloud Data Messaging Services Specialist, Dearborn, MI (Onsite) For quick apply, please reach out Saurabh Kapoor at ************/**************************** We are looking for Cloud Data Messaging Services Specialist that provide platform services to modern scalable, decoupled, and resilient cloud-native applications. Currently, Cloud Data Messages Services leverage technologies like GCP PubSub and Confluent Kafka Cloud. This position Cloud Data Messaging Services Specialist for GCP PubSub and Confluent Kafka Cloud requires abreast of the continual evolution of cloud data messaging technologies and understanding how GCP messaging services like Pub/Sub, alongside Kafka, integrate with other native services like Cloud Run, Dataflow, etc. Responsibilities Develop, Improve and support Infrastructure as Code (IaC) practices. Providing highly scalable and available infrastructures. Implement and enhance SRE practices. Develop, integrate and enhance automations for the services and its management. Enabling real-time data processing and event-driven architecture. Collaborate with many application DevOps teams, as well as product vendors. Develop automated processes to simplify the adoption and improve experiences for application development teams. Identify opportunities for adopting new data streaming technologies and patterns to solve existing needs and anticipate future challenges. Create and maintain Terraform modules and documentation for provisioning and managing Pub/Sub topics/subscriptions, Kafka clusters, and related networking configurations, often with a paired partner. Improve continuous integration tooling by automating manual processes within the delivery pipeline for messaging applications and enhancing quality gates based on past learnings. Monitor application logs, metrics, and alerts to proactively identify and resolve issues in cloud resources and infrastructure, ensuring high uptime and optimal performance. Ensure cloud systems are configured correctly, run efficiently and remain secure against potential threats. Ensure the availability and reliability of cloud services on public and private cloud platforms through proactive monitoring and incident response. Own and drive end to end technical resolution of critical incidents which might need involvement from multiple parties and ensures the right collaboration and communication. Implement disaster recovery and backup strategies to protect critical data and configurations and perform periodic full-scale tests to verify plans and make improvements. Ensure compliance with industry regulations and maintain clear and up-to-date documentation for cloud infrastructure and procedures. Recommend solutions to improve availability, performance, incident resolution, observability and supportability. Details: Experience Required 5 years of experience in IT Operations, and with Infrastructure Automation / DevOps. 2 years of experience utilizing cloud Data Messaging services (GCP PubSub, Confluent Kafka). 2 years of experience in any Public Clouds or On-Prem Cloud Services Automation and launching Infrastructure or application services. 2 years of experience in Terraform IaC. 2 years of experience in Python or PowerShell or Bash Shell Scripting Experience in CI/CD pipelines using Jenkins, Cloud Build or RedHat Tekton Strong understanding of Identity and Access Management Experience in authentication and authorization services like Oauth2, AD, LDAP, ADFS, SSL. Familiarity with networking (NAT, firewalls, basic routing, load balancing, etc.). SRE principles, monitoring tools and integration (Grafana, Dynatrace) Experience Preferred Experience with code-level troubleshooting with Java, Sprint, NodeJS, or similar language a plus Experience with Chatbot development Experience with Agentic AI, ADK, MCP Education Required Bachelor's Degree **Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives*** Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied. We also speak with you about the process, including interviews and job offers. About Stefanini Group The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than four hundred clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with a global presence. We are a CMM Level 5 company. #LI-SK2 #LI-ONSITE

Job DescriptionBenefits: Bonus based on performance Paid time off Training & development ROLE DESCRIPTION: As a Financial Services Representative State Farm Agent Team Member with JENNIFER ROBERTS - State Farm Agent, you will successfully market the financial products that manage everyday risks. Your proficient knowledge of financial products reinforces your sales-minded and consultative approach to educating customers on their financial options. Your analytical precision makes you an invaluable resource to customers and a competitive addition to a successful agency. RESPONSIBILITIES: Use a customer-focused, needs-based review process to educate customers about insurance options. Work with the agent to establish and meet marketing goals Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. QUALIFICATIONS: Proficiency in Microsoft Office applications. Strong mathematical skills. Excellent analytical, organizational, and problem-solving skills. Effective communication skills. Exceptional customer service skills. Successful track record of meeting sales goals/quotas preferred BENEFITS: Salary plus commission/bonus Paid time off (vacation and personal/sick days) IRA with matching benefit Growth potential/Opportunity for advancement within my office

Join the Vibe Team! Our Purpose At Vibe, we are driven by our mission to elevate community and create opportunity. We believe in fostering an environment of inclusivity where every team member has the chance to grow professionally. Guided by our core values - be inclusive, educate, embrace change, and seek opportunities - we are dedicated to making a positive impact in the lives of our members and communities. As we continue to grow and expand our team, we are seeking passionate individuals who share our vision and are eager to join us in our journey. If you are someone who is passionate about making a difference and is committed to creating a brighter future for our communities, we invite you to explore this exciting opportunity at Vibe! Your Role: Member Services Representative As a Member Services Representative, you'll be the friendly face of Vibe, assisting members with a wide range of services-from opening accounts and renewing CDs to processing loans and recommending products that make life easier. Your goal? Deliver outstanding service while meeting all established sales and service goals set by the credit union. What You'll Do Be the Expert: Open accounts, renew CDs, and handle account maintenance with confidence. Build Relationships: Communicate the benefits of Vibe products and actively cross-sell services that help members succeed. Support Lending: Process, underwrite, and disburse loan requests while ensuring compliance. Solve Problems: Respond to member inquiries and provide effective solutions. Stay Organized: Complete daily, monthly, and quarterly reports accurately. Be Flexible: Adapt to branch scheduling needs and assist with teller transactions when needed. Ensure Compliance: Follow BSA, AML, CIP, and CDD regulations every day. Go Above & Beyond: Provide notary and signature guarantee services and assist with special assignments. What We're Looking For Education: High school diploma or equivalent. Experience: Customer or member service experience preferred. Skills: Strong communication, multitasking ability, and a professional attitude. Sales Savvy: Comfortable recommending products and meeting performance goals. Why You'll Love It Here A culture that values service, growth, and community. Opportunities to learn, lead, and make an impact. A supportive team environment that celebrates success. 📌 Want all the details? Read our attached Job Description and learn more about this exciting opportunity! Apply today and help us create opportunities that matter!

Joining the Metallus team means becoming part of a legacy that dates back over a century. We are an industry leader, manufacturing the cleanest steel in the world for companies in the industrial, aerospace and defense, automotive, and energy markets. This position is eligible for a hybrid work schedule. This position is not eligible for relocation. Purpose and Scope This position exists to provide customer service and support to customers regarding their orders. Responsibilities * Order Management * Process PO changes initiated by the customer with high-level of data integrity. * Perform contract validation * Manage sales activities and overall business relationships for a variety of complex customer accounts with heavy service requirement. (Support outside sales) * Create and maintain in a positive relationship with our customers * Customer and Contact Data management * Customer contract, forecast and product line awareness * New opportunity processing / process inquiries along with inquiry assessment * Communicate re-promises, dispo, shortages and overages to customer * Provide accurate sales forecasts * Enter short term (this week & next) customer ship schedules into SAP * Shipment availability & release * Customer Service Interface - portal training, leads, call reports * Initiate continuous improvement * Participate in SOX audits as appropriate * May be required to provide data to management and provide information for KPIs as needed. * Communicate customer volume requirements timely and bring deviations to attention of DP * Lead continuous improvement efforts * Resource on IT projects that impact to our area * Train the team on changes that impact our area * Update training documents as appropriate Technical Skills * Problem solving skills that lead to continuous improvement of processes and procedures. * Use of tools such as D365, CORE, ICE, Excel, PowerPoint, SharePoint, Cognos, Order Source, Microsoft Teams, etc. * Strong communication skills. * SAP experience preferred Minimum Qualifications * High School Diploma or GED with at least 2 years of customer service experience or related Preferred Qualifications * High School Diploma or GED with at least 4 years of customer service experience or related * Associate Degree in Business, Marketing, or related with at least 1 year of customer service experience or related The company prohibits harassment or discrimination against any employee on the basis of any status protected by law, including, but not limited to, race, religion, color, national origin, ancestry, age, disability, genetic information, gender, sex or veteran status.