Member service representative jobs in Toledo, OH - 888 jobs
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Service Officer
Resorts Contact Center Agent
Cedar Point 3.9
Member service representative job in Fremont, OH
$14.25/hour.
Ages 18+. Pay may vary between position based on job responsibilities. This is an in-person role located in Sandusky, Ohio and shifts assigned to you will be between the hours of 8am and 11pm.
The Contact Center Agent is responsible for creating, modifying, and canceling guest reservations at various resort properties. Agents are required to assist guests by answering questions, resolving concerns, and providing accurate information. Room for growth and advancement with the possibility of year-round agent and leadership roles.
Answer inbound calls and chats regarding reservations, park information, questions and concerns in a timely and professional manner.
Ensure guest information is entered accurately.
Enter and maintain credit card details in a secure and confidential process.
Make people happy by providing memorable service that builds long-lasting relationships.
Identify the needs of the guest, clarify information, and provide solutions to their problems.
Maintain a positive and approachable attitude that fosters a welcoming environment for everyone.
Some of our amazing perks and benefits:
Fosters a healthy work-life balance
Complimentary tickets for friends and family
Office incentives
Discounts on park food and merchandise
Discounts on local businesses and attractions
Employee events and gatherings
Paid training and free uniforms provided
Responsibilities:
Make our guests happy by delivering memorable experiences and helping them create lifelong memories.
Gain skills, knowledge and experience that will benefit your future.
Qualifications:
Ability to provide exceptional customer service with a passion to help guests from all over the world.
Excellent communication and active listening skills.
Must be able to multi-task and work in a loud, fast-paced environment.
Self-starter and ability to work efficiently with minimal supervision.
Must maintain professionalism and confidentiality.
Open availability to include working weekends, nights, and holidays.
Must have computer literacy and ability to type a minimum of 25 wpm.
Experience with general office environment.
Must be 18+ years of age.
Preferred experience in a resort, call center or an attraction setting.
Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law
Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law
$14.3 hourly Auto-Apply 5d ago
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Member Service Representative
Teksystems 4.4
Member service representative job in Plymouth, MI
* Customer servicerepresentative working in a call center environment * Handling inbound calls and some follow up calls * Answers calls and questions on prior authorization, general questions and some confidential information * Great customer service with high level attention to detail. Entering information accurately
* Measured on Quality and Accuracy might range from 50-100 calls a day depending on complexity.
* Utilize multiple systems and programs to track information and update communication with customers
*Skills*
customer service, call center, data entry computer
*Qualifications*
* 1 year of call center within recent employment
* at least a year of high volume call center experience in last 2-3 years
* typing at least 30wpm
* computer knowledge and skills
*Job Type & Location*This is a Contract to Hire position based out of Plymouth, MI.
*Pay and Benefits*The pay range for this position is $21.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a fully onsite position in Plymouth,MI.
*Application Deadline*This position is anticipated to close on Jan 19, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
$21-21 hourly 2d ago
Access Support Representative
Cornerstone Technology Talent Services 3.2
Member service representative job in Saline, MI
We are seeking Site Access & Compliance Support Representative to provide on-site workforce support at a mission-critical data center construction project in Saline, MI. This is a Level 1 field role focused on daily site operations, access management, compliance checks, and first-line technical troubleshooting.
Technicians will assist workers and subcontractors with site entry, credentialing, and onboarding while ensuring compliance requirements are met. This role requires a strong customer service mindset, attention to detail, and the ability to follow structured procedures in a fast-paced environment.
Key Responsibilities
Access Control & Compliance
Monitor gates, turnstiles, and access points to ensure only authorized personnel enter.
Verify worker credentials, badges, and compliance documentation.
Issue and manage temporary badges and visitor passes.
Report irregularities or noncompliance to site supervisors.
Worker Onboarding & Assistance
Guide workers and subcontractors through the digital onboarding process.
Assist with account setup, documentation upload, and system login.
Provide clear instructions on mobile check-ins, digital badges, and QR codes.
Support multilingual onboarding as needed (tools/resources provided).
First-Line Technical Support
Serve as the first point of contact for access or credentialing issues.
Troubleshoot basic technical problems (e.g., badge not scanning, login errors).
Escalate more complex issues to centralized support following standard procedures.
Maintain accurate records of support requests and resolutions.
Customer Service & Communication
Deliver professional, courteous assistance to workers and site staff.
Communicate clearly and calmly when resolving issues.
Relay feedback to supervisors to support process improvements.
Performance Expectations
Ensure smooth and timely worker access.
Minimize delays by resolving issues efficiently.
Maintain accuracy in compliance and credential checks.
Provide a consistently positive support experience on site.
Key Qualifications
High school diploma or equivalent (some college or technical training preferred).
Prior experience in field support, help desk, IT support, or site operations is a plus.
Basic technical troubleshooting skills (hardware/software).
Strong attention to detail and ability to follow structured protocols.
Excellent communication and interpersonal skills.
Ability to stand/walk for extended periods and work outdoors at site access points.
$25k-29k yearly est. 4d ago
Customer Success Specialist II
NSF International 4.3
Member service representative job in Ann Arbor, MI
This role is focused on driving customer-centric improvements and optimizing service delivery within the Customer Success Team. Using data to understand customer behavior, the Specialist II, Customer Success will identify trends and improve customer satisfaction and retention by providing data-driven insights, creating reports, and collaborating with other departments such as Operations, Sales, and Marketing. It will also support strategic projects aimed at improving the customer experience by gathering and analyzing business requirements, identifying opportunities for improvement, and designing solutions that meet business needs.
Key responsibilities include data analysis, KPI tracking, reporting, and leveraging customer success platforms. Essential skills include strong data analysis capabilities, knowledge of key performance indicators (KPIs), and excellent communication and process design abilities.
$57k-85k yearly est. 6d ago
Customer Service Technician
Brightspeed
Member service representative job in Stony Ridge, OH
At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.
Backed by funds managed by Apollo Global Management,our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.
Be a part of the team that will make this vision a reality....designing and building a world class fiber network and creating a customer experience second to none.
Check us out on the web!
Job Description
Brightspeed is looking for a Customer Service Technician to join our team! As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You will also be maintaining and repairing outside plant facilities within assigned geographic service areas. In this important roleyou may be required to work varying shifts that include mandatory overtime, weekends, and holidays.
As a Customer Service Technician your responsibilities will include:
Installing, maintaining, and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment
Performing maintenance and repair on outside plant facilities
Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes or controlled environmental vaults (CEV), and locating buried telephone cables
Observing all safety rules and regulations
Assisting other technical personnel in the performance of their duties when requested
Actively supporting sales and marketing related activities
Directing customer facing work and sales referrals
Qualifications
WHAT IT TAKES TO CATCH OUR EYE:
High School diploma or equivalent experience
Ability to distinguish colors on facilities
Ability to handle 28 footextension ladders (up to 75 lbs. routine work) and utility access hole covers (up to 150 lbs.)
Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations (self and full)
Basic computer skills including MS Office applications
Ability to work in confined spaces (e.g. attics, crawl spaces, utility holes)
Ability to work aloft (e.g. ladder)
Ability to work outside in all weather conditions and at various hours of the day/night
A valid driver's license and satisfactory driving record
Positive and professional appearance and demeanor when communicating the company's products and services to our customers
Accountability/dependability (on time and on load when scheduled and serve on call as needed)
Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures)
Active Listening (ability to take input from customers, APS and co-workers to problem solve and improve skills)
Ability to ask relevant questions to ensure problems are resolved quickly or to clarify information or directions
Active Learning (curious seeker of added information and actively works to improve skills and knowledge)
BONUS POINTS FOR:
Prior experience as a customer facing telecom operations technician
Basic electricity training/certification or documented equivalent work experience
ADSL installation/repair experience (self/full installs)
A+/Net + Certified Required Soft Skills
This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a)requiredto join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free tochoosewhetherto join the union, but if you do join the union you would beobligatedto pay union dues
#LI-GF1
Additional Information
WHY JOIN US?
We aspire to contemporary ways of working.
Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC.We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.
We offer competitive compensation and comprehensive benefits.
Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness throughphysical, emotional and financial health.Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.
Inclusion and belongingare at the center of our grounding belief in Being Real.
When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us befierce advocatesfor moreaccessible,inclusiveand high-quality internet, because webelieve doing so promotesequityin the communities we serve.
Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact to initiate the accommodations process.
For all applicants, please take a moment to review our Privacy Notices:
Brightspeed's Privacy Notice for California Residents
Brightspeed's Privacy Notice
$29k-42k yearly est. 2d ago
Customer Support Representative
Apidel Technologies 4.1
Member service representative job in Toledo, OH
Hybrid Schedule. Onsite Tuesday, Wednesday and Thursday. Remote Monday and Friday. Must be open to work M-F: 9am-6pm 8am-5pm or 7am-4pm Interview: In person interview Ideal candidate (Manager comments): Able to multitask Professional on the phone
Able to limit distractions
Previous customer service experience (phone or in person)
Good computer skills
PURPOSE OF THE JOB
The Customer Associate is the first point of contact to address our customer needs and creates solutions in the best interest of our customers and Corning. This position engages and collaborates with external customers and internal partners to make Corning the supplier of choice. The Customer Associate is a team player, adaptable to change, and is an active learner who seeks out and learns market trends and behaviors. This role is part of Customer Operations within the Supply Chain Team.
JOB RESPONSIBILITIES
Service our Customers
Deliver consistent service to our customers
Maximize every opportunity to sell to the customer
Take proactive actions to meet customer needs and concerns creating win/win solutions
Enter orders accurately
Develop close relationships with our customers and understand what it takes to ensure their success
Develop customer trust by consistently following through on actions and operating with integrity
Leverage relationships to obtain outside-in market insights
Leverage product training opportunities
Operate in a Waste Free Environment
Effectively use Lean Sigma methodology and tools (standard work) to support a waste free environment
Identify and take action to eliminate non-value added activities within day to day operations
Identify opportunities for, develop, maintain and execute Standard Work
Understand and promote the use of customer tools and technology
Live the Safety stand, adhere to the safety responsibilities
Implement a personal safety action plan and review with leader
Adhere to the Corning safety policies at all times
JOB REQUIREMENTS
MINIMUM QUALIFICATIONS:
High school degree, Associates or Bachelors degree preferred
EXPERIENCE:
SAP experience desired
Previous experience in an ever-changing, fast-paced customer service environment
Previous experience creating solutions in the best interest of the company and the customer
KNOWLEDGE, SKILLS & ABILITIES:
Fluency in Microsoft Applications (Word, Excel, Outlook)
Knowledge of building materials industry preferred
Supply Chain knowledge
Strong oral & written communication and listening skills
Supportive and adaptive to a change management initiatives
$30k-37k yearly est. 11d ago
Manufacturing Services Specialist - SDKY
U S Tsubaki Power Transmission 4.2
Member service representative job in Sandusky, OH
The TSUBAKI name is synonymous with excellence in quality, dependability and customer service. U.S. Tsubaki is a leading manufacturer and supplier of power transmission and motion control products. As a part of a vast, international network of corporate and industrial resources, Tsubaki offers its customers the finest state-of-the-art products available in the world and we strive to be the “Best Value” supplier in the industry.
Essential Duties and Responsibilities: The essential duties and responsibilities of this job are included but not limited to this job description - other tasks may be assigned and expected to be performed.
Assures production processes have the necessary tooling and machine coding to execute production efficiently
Creates and/or modifies programs for CNC based equipment
Selects and procures perishable and durable tools for processes as assigned by supervisor
Designs, recommends, and implements new tooling and machine modifications as needed to achieve customer specifications, equipment capacity, product design requirements, and productivity improvements
Studies specifications, engineering drawings, tool orders, and shop data and confers with engineering and shop personnel to resolve design problems related to material characteristics, dimensional tolerances, service requirements, manufacturing procedures, cost effectiveness and quality standards
Knowledgeable of all departmental processes: CAD, Solid Edge, Gibbs-CAM, Esprit, Mechanical Press Tool design, Tool Room equipment, methods; assists or advises personnel; analyzes, troubleshoots
Applies algebraic and geometric formulas and standard tool engineering data to develop tool configuration.
Assists design engineering and others with manufacturing techniques or limitations or improvements
Assists maintenance in diagnosing machinery
Inspects products to design prints to verify conformance
Provides training to production personnel as necessary, creates supporting documentation
Assists in set-ups as needed to gain accurate and stable process
Assists/directs personnel to aid in methods or achievement of design tolerances
Recognizes poor performing tools, makes recommendations, corrections
Creates memos, drawings, reports, or other correspondence to communicate technical information, etc.
Analyzes, troubleshoots; makes decisions to achieve best possible outcome
Communicates and involves personnel internal or external to department for training, quality issues, etc.
Champions continuous improvement plans and projects
Works with corrective action process through proper investigation and follow up
Investigates and recommends capital equipment as needed
Implements capital projects as assigned
Other tasks, functions and projects as assigned
Requirements
Associates degree in Engineering or related field or equivalent work experience preferred
5 years or more of tooling design and machining experience
Exhibits required in-depth job knowledge and skills
Able to solve problems and determine a course of action
Troubleshoots and anticipates problems
Able to influence others outside the work group and at various levels of the corporation
Can prioritize the work and coordinate with others
Fosters a team environment
Supports complex internal and external customers' needs/requests
Demonstrates initiative and exhibits a sense of urgency to get the job done
Understands, responds and supports fostering good customer/supplier relationships
Proficiency in CAD, Solid Edge, Gibbs-CAM, Esprit, QAD, Solid Edge, QEMS program such as IQS/Trubox, as well as general computer software such as Word, Excel, Teams, Power Point and file management.
U.S. Tsubaki offers a competitive compensation package, including health benefits effective on date of hire, generous 401(k) match and profit sharing, education reimbursement, and annual bonus potential.
Tsubaki is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability
PM21
$45k-75k yearly est. 12d ago
Route Sales & Service Specialist
Absopure Water 4.1
Member service representative job in Plymouth, MI
Absopure is an equal opportunity employer.
Represent the company during sales, service and delivery of refreshment services to home and office accounts in a safe, courteous and timely manner.
1. To deliver all scheduled products/units a day.
2. Manage product truck inventory throughout the business day.
3. Acquire new customers via referrals and potential prospecting.
4. Create an accurate invoice using a handheld device for each sale.
5. Work safely and efficiently while lifting and moving product.
6. Other duties assigned as needed
Requires a High School Diploma / GED and a valid Driver's License. Will be required to obtain a CDL-B license with Airbrakes Endorsement through company provided training. Additionally requires a good driving record and the ability to lift and carry 50 lbs repeatedly.
We offer an excellent benefits package that includes Health Insurance, Dental and Vision Insurance, Company Provided Life and Disability Insurances, 401(k) with company matching and more!
$38k-50k yearly est. Auto-Apply 60d+ ago
Part-Time Member Experience Associate
Monroe Community Credit Union 3.9
Member service representative job in Monroe, MI
The Member Experience Associate is responsible for executing established policies, procedures, and systems involving cashier operations and memberservice functions. This role performs teller transactions for members and ensures members are promptly and professionally served. The Member Experience Associate acts as a Financial ServiceRepresentative, as needed, and actively promotes Monroe Community Credit Union products and services. This position fosters an environment that produces exceptional memberservice in accordance with MCCU's Passion Statement.
CORPORATE COMPETENCIES
MemberService and Value - Deliver exemplary service internally and external in accordance with the credit union's service standards and in a professional manner that projects confidence, knowledge, and ability to provide options and solutions to meet member needs within established policies and procedures. Interactions with members provide value and generate goodwill and a positive image of MCCU as a trustworthy financial institution.
Accountability/Accuracy/Efficiency - Maintain a superior level of attention to detail and ensure accuracy in all transactions and activities performed. Organized and thorough in completing duties and a reliable team member. Ensure established processes and procedures are complied with and are consistently executed. Display self-motivation. Accept responsibility for own actions and hold others accountable to maintain appropriate levels of performance in accordance with established policies and procedure.
Team Player - Possess exceptional collaborative skills to work cross functionally with various departments and operational areas to solve problems and advance ideas and innovation. Maintain positive working relations with all credit union team members to achieve corporate and departmental goals and objectives. Treat people with respect; keep commitments; inspire the trust of others.
Decision Making - Consistently apply superior data driven decision-making techniques pertaining to job duties, inquiries, approvals, and requests as they apply to existing policies and procedures, keeping within assigned approval limits and using these instances as a tool for development. Exercise good judgement in making decisions, ensuring appropriate supervisory approvals are obtained.
Communication - Exhibit strong communication skills with internal and external stakeholders. This includes appropriate collaboration and engagement of staff and other higher-level executives in information gathering and sharing, project management, and implementation of projects and other assignments. It also includes communication with vendors, members, and other external parties. Respond to inquiries or refer inquiries to the appropriate department or person and exhibiting the necessary follow through with members and/or staff involved.
ESSENTIAL DUTIES
1. Performance Responsibilities - Responsibilities and duties related to this function are:
Accurate processing of various transactions such as check. cashing, withdrawals, deposits, loan payments, and Visa cash advances.
Actively engage and participate in Credit Union promotions while meeting cross sale goals.
Maintain a balanced cash drawer and ensure proper handling of cash and negotiable instruments. Assist members with account inquiries, including balances, account history, and transaction details.
Provide excellent memberservice by resolving issues and answering questions professionally and courteously.
Demonstrate teamwork through positive interactions with all co-workers.
Completion of member verification and direct deposit forms.
Assist with coin machine.
Assist with night deposit and ATM balancing when required.
Perform other Duties as assigned.
ENVIRONMENT AND PHYSICAL ACTIVITY
The incumbent is in a non-confined office type setting in which he or she is free to move about at will. The position includes driving to MCCU branches which includes exposure to the outside weather elements and moving mechanical parts. It may include some minor annoyances such as noise, odors, drafts, etc.
The incumbent in the course of performing this position spends time writing, typing, speaking, listening, lifting (up to 50 pounds), driving, carrying, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling and reaching.
The incumbent for this position may operate any or all of the following: telephone, copy and fax machines, adding machine (calculator), check protector, scanner and image systems, scanning equipment, encoder, money counter, credit card terminal, computer terminal, and related printers, or other equipment as directed. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
MENTAL DEMANDS
The incumbent in this position must be able to accommodate to reading documents or instruments, detailed work, problem solving, member and vendor contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, stress, multiple concurrent tasks, and constant interruptions.
Qualifications
MINIMUM REQUIREMENTS
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.
High school diploma required.
Prior teller or banking experience preferred.
Strong attention to detail and accuracy in all work.
Proven ability to work accurately and efficiently under minimal supervision.
Memberservice experience preferred.
Memberservice oriented with the enthusiasm to provide high quality service.
Excellent oral and written communication skills.
Leadership reserves the right to change this job description at any time according to business needs.
$31k-81k yearly est. 9d ago
Sr. Member Services Representative (Arabic Speaking Preferred)
Parkside Credit Union 3.7
Member service representative job in Dearborn, MI
Role:
To assist members and potential members with their financial needs directly and through other MemberServiceRepresentatives; provides expertise with respect to more complex Credit Union services such as certificates of deposit, electronic funds transfer, home banking, etc.; explains services, sets up new accounts, originates consumer loan applications, closes loans, responds to co-worker and member problems, and solves member issues promptly. The Senior MemberServiceRepresentative is responsible for smooth flow of branch office, responsible for the vault, opening and closing of the branch, making sure the branch is in balance at the end of the day, adequate coverage throughout the day (lunches, etc.) and general training of MSRs. This position ensures that members are promptly and professionally served. Actively cross sells all credit union products and services.
Essential Functions & Responsibilities:
E
45%
Perform all MemberServiceRepresentative job duties. Assists other MemberService Reps with any member or job-related questions or concerns on a daily basis. Refers problems that are beyond their authority to the branch manager their supervisor, along with their recommendations. Assist with branch daily operations which includes: checking the calendar for loan closings, maintaining the vault control, lunch schedules, etc. Assist MSR's in decision making (within limits of authority) pertaining to cashing and/or accepting checks. Ensures that each teller balances at the end of each day and that all monies are secured in accordance with established procedures. Assist in finding balancing errors. Performs procedures for opening and closing of operations including vault and alarm. Keeps ATMs/ITMs filled and functional. Monitors and assists with cash order, dispenses, ships, and balances cash.
E
30%
Responsible for all branch functions in the manager's absence. Keeps management informed of any concerns. Provides suggestions for improved memberservice. Work with new MSRs to ensures they are properly well trained. Completes required reports and related documents promptly and accurately. Ensures that work areas and equipment are clean and well maintained. Complies with all credit union policies, procedures and protocols. Attends meeting and training as required. Meets training deadlines.
E
20%
Provides leadership to personnel through delegation and communication.
E
5%
Performs other job-related duties as assigned.
Performance Measurements:
1.
Provide informed, prompt, accurate service and support to all members and co-workers. Maintains and projects the credit union's professional reputation. Maintains privacy of member account information. Perform all MSR duties and adhere to MemberService Standards.
2.
Security procedures are understood and adhered to by all staff.
3.
Ensure MSRs are appropriately directed, assisted, and supported. MSR functions are efficiently, accurately, and effectively performed in accordance with established credit union policies and procedures. Discrepancies are promptly resolved.
4.
Responsible for branch operations which include balancing of: the vault, teller drawers, ATMs and ITMs on a daily basis.
5.
To achieve branch and corporate goals - Actively cross-sell products and services in order for members to meet their financial needs.
6.
Troubleshoot and resolve member and internal inquiries in a timely and accurate manner. Good working relationships and coordination exist with co-workers and management. Resolve Members problems or questions.
7.
Ensure compliance with all applicable credit union policies and procedures. Working knowledge of regulations relating to all Credit Union deposit products (Reg E, Reg CC, Reg D, Truth-in-Savings Act). Ensure required reports and records are accurate and completed in a timely manner.
Knowledge and Skills:
Experience
Two years of MSR or similar supervisory experience.
Education
A high school diploma or GED.
Interpersonal Skills
Supports sales culture. Strong leadership skills and ability to coach and motivate others. Ability to maintain an effective and efficient work flow. Excellent communication skills. Courtesy, tact, and diplomacy are essential elements of the job.
Other Skills
Good listening and telephone skills. Able to use a computer keyboard and ability to make decisions with minimum information. Well organized. Ability to work well as a team member. Obtaining cooperation (internally and/or externally) is an important part of the job. The employee in this position must be capable of effectively multi-tasking and be detail-oriented. Must be able to have a good working knowledge of basic computer software, email, IM, use of the internet and the ability to learn internal use software.
Physical Requirements:
The employee, in the course of performing this position, spends time writing, typing, speaking, listening, lifting (up to 25 pounds). The employee for this position may operate any or all of the following: telephone, copy and fax machines, calculator, imaging equipment, postage meter, computer terminal, personal computer, related printers, and teleconferencing equipment. This position also may require travel by automobile between branches and occasional travel elsewhere for training.
Work Environment:
The environment for this position is a cubicle within an open office that is clean and comfortable. It may include some minor annoyances such as noise, odors, drafts, etc. The employee is in a non- confined office setting in which he or she is free to move about at will. This is a non-smoking workplace.
This Job Description is not a complete statement of all duties and responsibilities comprising the position.
View all jobs at this company
$33k-41k yearly est. 60d+ ago
Member Service Associate
YMCA of Greater Toledo
Member service representative job in Toledo, OH
Job Description
Join our squad as a Part Time MemberService Associate at the Wayman Palmer YMCA! You'll be the face of the Y, greeting members with a smile and helping them with any needs. This role is perfect for people who love connecting with others and creating a fun atmosphere. Plus, you get to be part of a team that's all about making a positive impact in the community.
At $11.00-$12.00 per hour, you'll be earning some extra cash while having a blast at work. Don't miss out on this exciting opportunity! Apply today! You will have benefits such as YMCA Membership and the opportunity to earn Paid Time Off.
A little about us
Be a difference maker, with the YMCA of Greater Toledo. We are a Cause Driven community of collaborative, bold, fun, dedicated individuals, whose passion is the many children we guide, teach, and protect every day. Here, you'll find a dynamic environment and culture that is open, friendly, welcoming, and collaborative. Are you ready to be an inspiring, innovative force that makes a difference in the lives of children? Their future begins now. And so does yours.
Make a difference as a MemberService Associate
As a Part Time MemberService Associate at the YMCA, you'll play a key role in ensuring our members are happy and engaged. By providing top-notch service and promoting all the awesome programs we offer, you'll help members make the most out of their Y experience. Your in-depth knowledge of membership options and branch details will be crucial in assisting members with any questions they may have. Join our energetic team and be the go-to person for creating a welcoming environment for all who step through our doors.
Ready to make a difference? Apply today!
Would you be a great MemberService Associate?
To thrive as a Part Time MemberService Associate at the Y, you'll need to have excellent customer service skills and be a pro at engaging with others. Having a high school diploma or its equivalent is a must, and any previous experience in customer service would be a major plus. Familiarity with basic computer software and tools will also come in handy in this role. If you're someone who's friendly, reliable, and ready to help our members have a stellar experience, then you're just the person we're looking for!
A H.S. Diploma or equivalent
Customer service skills
Basic computer skills
Friendly, reliable and engaging
Our team needs you!
If you think this job is a fit for what you are looking for, great! We're excited to meet you!
Job Posted by ApplicantPro
$11-12 hourly 10d ago
Member Service Specialist II- Canton
Vibe Credit Union 3.8
Member service representative job in Canton, MI
Join the Vibe Team!
Our Purpose
At Vibe, we are driven by our mission to elevate community and create opportunity. We believe in fostering an environment of inclusivity where every team member has the chance to grow professionally. Guided by our core values - be inclusive, educate, embrace change, and seek
opportunities - we are dedicated to making a positive impact in the lives of our members and
communities. As we continue to grow and expand our team, we are seeking passionate
individuals who share our vision and are eager to join us in our journey. If you are someone who
is passionate about making a difference and is committed to creating a brighter future for our
communities, we invite you to explore this exciting opportunity at Vibe!
Your Role: MemberServicesRepresentative
As a MemberServicesRepresentative, you'll be the friendly face of Vibe, assisting members with a wide range of services-from opening accounts and renewing CDs to processing loans and recommending products that make life easier. Your goal? Deliver outstanding service while meeting all established sales and service goals set by the credit union.
What You'll Do
Be the Expert: Open accounts, renew CDs, and handle account maintenance with confidence.
Build Relationships: Communicate the benefits of Vibe products and actively cross-sell services that help members succeed.
Support Lending: Process, underwrite, and disburse loan requests while ensuring compliance.
Solve Problems: Respond to member inquiries and provide effective solutions.
Stay Organized: Complete daily, monthly, and quarterly reports accurately.
Be Flexible: Adapt to branch scheduling needs and assist with teller transactions when needed.
Ensure Compliance: Follow BSA, AML, CIP, and CDD regulations every day.
Go Above & Beyond: Provide notary and signature guarantee services and assist with special assignments.
What We're Looking For
Education: High school diploma or equivalent.
Experience: Customer or memberservice experience preferred.
Skills: Strong communication, multitasking ability, and a professional attitude.
Sales Savvy: Comfortable recommending products and meeting performance goals.
Why You'll Love It Here
A culture that values service, growth, and community.
Opportunities to learn, lead, and make an impact.
A supportive team environment that celebrates success.
📌 Want all the details? Read our attached Job Description and learn more about this exciting opportunity!
Apply today and help us create opportunities that matter!
Joining the Metallus team means becoming part of a legacy that dates back over a century. We are an industry leader, manufacturing the cleanest steel in the world for companies in the industrial, aerospace and defense, automotive, and energy markets.
This position is eligible for a hybrid work schedule.
This position is not eligible for relocation.
Purpose and Scope
This position exists to provide customer service and support to customers regarding their orders.
Responsibilities
* Order Management
* Process PO changes initiated by the customer with high-level of data integrity.
* Perform contract validation
* Manage sales activities and overall business relationships for a variety of complex customer accounts with heavy service requirement. (Support outside sales)
* Create and maintain in a positive relationship with our customers
* Customer and Contact Data management
* Customer contract, forecast and product line awareness
* New opportunity processing / process inquiries along with inquiry assessment
* Communicate re-promises, dispo, shortages and overages to customer
* Provide accurate sales forecasts
* Enter short term (this week & next) customer ship schedules into SAP
* Shipment availability & release
* Customer Service Interface - portal training, leads, call reports
* Initiate continuous improvement
* Participate in SOX audits as appropriate
* May be required to provide data to management and provide information for KPIs as needed.
* Communicate customer volume requirements timely and bring deviations to attention of DP
* Lead continuous improvement efforts
* Resource on IT projects that impact to our area
* Train the team on changes that impact our area
* Update training documents as appropriate
Technical Skills
* Problem solving skills that lead to continuous improvement of processes and procedures.
* Use of tools such as D365, CORE, ICE, Excel, PowerPoint, SharePoint, Cognos, Order Source, Microsoft Teams, etc.
* Strong communication skills.
* SAP experience preferred
Minimum Qualifications
* High School Diploma or GED with at least 2 years of customer service experience or related
Preferred Qualifications
* High School Diploma or GED with at least 4 years of customer service experience or related
* Associate Degree in Business, Marketing, or related with at least 1 year of customer service experience or related
The company prohibits harassment or discrimination against any employee on the basis of any status protected by law, including, but not limited to, race, religion, color, national origin, ancestry, age, disability, genetic information, gender, sex or veteran status.
$33k-51k yearly est. 60d ago
SBA Compliance/Servicing Officer
Sb Financial Group, Inc. 4.0
Member service representative job in Defiance, OH
State Bank, a growing, full-service community bank, has an immediate opening for a full time SBA Compliance/Servicing Officer in our Defiance, Ohio Corporate office. Our SBA Compliance/Servicing Officer will ensure SBA Eligibility and compliance oversight, assist with SBA servicing actions, submit SBA guaranty purchase packages and liquidations, perform SBA file audits, update SBA data analytics and reporting. If you're an outgoing self-starter who is committed to providing overall exceptional service to help achieve adherence to SBA compliance and regulations, you might be a great addition to our team.
We offer an extensive benefits package including competitive compensation, retirement savings plans, medical/dental/vision, company-paid life and AD&D insurance, paid time off, short and long term disability, quarterly incentives, and more!
In addition, State Bank strives to give back to the community. State Bank GIVES (Gathering Individuals to Volunteer, Empower and Serve) is a Volunteer program created to provide local non-profit organizations access to State Bank employees who volunteer their time to make a difference in the lives of the people and communities we serve.
Apply today!
Equal Opportunity Employer
$55k-84k yearly est. Auto-Apply 60d+ ago
Customer Outreach Representatives - Westland
Weed Man Lawn Care Wixom
Member service representative job in Westland, MI
Marketing Team Representatives
Great part-time job for students or anyone needing a flexible schedule. Full time positions are available.
Working from 4:30 PM - 8:30 PM Monday - Thursday
Saturday 9 AM - 2 PM
Why Weed Man?
Earn up to $15.00 per hour
Comprehensive paid training
Working outdoors with friends
Referral of up to $200 for referring friend or family member
Working in a team environment - always with a supervisor
Valuable work experience
Customer Outreach Representative Job Duties
Offer free, no obligation quotes to homeowners in the southeast Michigan area
Meeting performance expectations in the field
Providing accurate information to homeowner
Knowledge, Experience, and Other Requirements
Must be 16 years or older
Ability to be trained on a basic understanding of standard fertilization practices
Good communication skills
Ability to be on feet for 3 to 5 hours daily
$15 hourly Auto-Apply 13d ago
Member Services Associate
Power Wellness 3.6
Member service representative job in Ann Arbor, MI
Position Title: MemberServices AssociateLocation: The Health and Fitness Center at Washtenaw Community CollegeType: Part time - Evenings and Weekends Summary: We improve life and we're here to serve. What you do is something special and contributes towards improving health within your community. Power Wellness serves hospitals, healthcare systems, universities and community colleges with varying portfolios. We provide a comprehensive menu of services to plan, create, develop and manage an inviting, customized, and economically self-sustaining fitness and wellness center.
The MemberServices Associate is responsible for providing the highest level of customer service to members, guests and prospects of the facility, as well as, membership information, enrollment procedures, ongoing customer satisfaction and membership recruitment and retention.
Essential Duties and Responsibilities: 1. Oversee interactions at the service desk including opening and closing procedures, answering phones, point-of-sale transactions, guest registration and fees, student and college guest passes, check in guests/members for all scheduled appointments, accepting member feedback, accepting and returning lost and found items, guest/member check in, and the provision of information pertaining to all scheduled activities and events including sign up and fees if applicable. 2. Promote and effectively sell memberships and all ancillary services included but not limited to personal training, massage therapy, medically-integrated programs, and nutrition services. 3. Schedule all appointments via core business software (Compete), including reminder phone calls, cancellations and notifying associates of appointments per policy. 4. Knowledge of all opening and closing procedures, including balancing of drawers from daily sales, proper knowledge of credit card and check policies and use of cash drawer. 5. Proficiently enroll members via contract, explaining membership, obtaining signature and payment and providing member handbook. 6. Effective radio communication with all departments as needed. 7. Work towards achieving established satisfaction metrics such as Secret Shops and Member Survey scores as it relates to member and guest satisfaction. 8. Maintain an average of 5 working shifts per month to ensure ability to perform job. 9. Must be able to stand for length of shift (generally 3-6 hours at a time). 10. Other duties as assigned.
Qualifications: • High School diploma or GED preferred. • 1 year certificate from college or technical school preferred. • Minimum 6 months of related experience or training preferred. • 2-3 years of sales, reception and computer skills preferred. • CPR/AED certification required within 90 days of hire. • Must possess excellent inter-personal and communication skills, and the ability to work with members in a positive, service based manner. • Ability to multi-task and maintain a controlled and professional demeanor. • Proficient computer skills.
$21k-27k yearly est. 6d ago
Resorts Contact Center Agent
Cedar Point 3.9
Member service representative job in Sandusky, OH
$14.25/hour.
Ages 18+. Pay may vary between position based on job responsibilities. This is an in-person role located in Sandusky, Ohio and shifts assigned to you will be between the hours of 8am and 11pm.
The Contact Center Agent is responsible for creating, modifying, and canceling guest reservations at various resort properties. Agents are required to assist guests by answering questions, resolving concerns, and providing accurate information. Room for growth and advancement with the possibility of year-round agent and leadership roles.
Answer inbound calls and chats regarding reservations, park information, questions and concerns in a timely and professional manner.
Ensure guest information is entered accurately.
Enter and maintain credit card details in a secure and confidential process.
Make people happy by providing memorable service that builds long-lasting relationships.
Identify the needs of the guest, clarify information, and provide solutions to their problems.
Maintain a positive and approachable attitude that fosters a welcoming environment for everyone.
Some of our amazing perks and benefits:
Fosters a healthy work-life balance
Complimentary tickets for friends and family
Office incentives
Discounts on park food and merchandise
Discounts on local businesses and attractions
Employee events and gatherings
Paid training and free uniforms provided
Responsibilities:
Make our guests happy by delivering memorable experiences and helping them create lifelong memories.
Gain skills, knowledge and experience that will benefit your future.
Qualifications:
Ability to provide exceptional customer service with a passion to help guests from all over the world.
Excellent communication and active listening skills.
Must be able to multi-task and work in a loud, fast-paced environment.
Self-starter and ability to work efficiently with minimal supervision.
Must maintain professionalism and confidentiality.
Open availability to include working weekends, nights, and holidays.
Must have computer literacy and ability to type a minimum of 25 wpm.
Experience with general office environment.
Must be 18+ years of age.
Preferred experience in a resort, call center or an attraction setting.
Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law
Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law
$14.3 hourly Auto-Apply 5d ago
Customer Service Representative
Teksystems 4.4
Member service representative job in Plymouth, MI
Customer servicerepresentative working in a call center environment Handling inbound calls and some follow up calls Answers calls and questions on prior authorization, general questions and some confidential information Great customer service with high level attention to detail. Entering information accurately
Measured on Quality and Accuracy might range from 50-100 calls a day depending on complexity.
Utilize multiple systems and programs to track information and update communication with customers
*Skills*
customer service, call center, data entry computer
*Top Skills Details*
customer service,call center,data entry computer
*Additional Skills & Qualifications*
1 year of call center within recent employment
tenure of 1 year in jobs
Candidates must have the following
- no jumpy resumes (client will not approve jumpy resumes)
- at least a year of high volume call center experience in last 2-3 years
- typing at least 30wpm
- computer knowledge and skills
There are the tests to use in IKM
Typing Test - One Space Version (1min) 30 WPM
Call Center - Telephone Skills 75% minimum
*Experience Level*
Entry Level
*Job Type & Location*This is a Contract to Hire position based out of Plymouth, MI.
*Pay and Benefits*The pay range for this position is $21.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a fully onsite position in Plymouth,MI.
*Application Deadline*This position is anticipated to close on Jan 20, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
$21-21 hourly 2d ago
Member Service Associate
YMCA of Greater Toledo
Member service representative job in Toledo, OH
Join our squad as a Part Time MemberService Associate at the Wayman Palmer YMCA! You'll be the face of the Y, greeting members with a smile and helping them with any needs. This role is perfect for people who love connecting with others and creating a fun atmosphere. Plus, you get to be part of a team that's all about making a positive impact in the community.
At $11.00-$12.00 per hour, you'll be earning some extra cash while having a blast at work. Don't miss out on this exciting opportunity! Apply today! You will have benefits such as YMCA Membership and the opportunity to earn Paid Time Off.
A little about us
Be a difference maker, with the YMCA of Greater Toledo. We are a Cause Driven community of collaborative, bold, fun, dedicated individuals, whose passion is the many children we guide, teach, and protect every day. Here, you'll find a dynamic environment and culture that is open, friendly, welcoming, and collaborative. Are you ready to be an inspiring, innovative force that makes a difference in the lives of children? Their future begins now. And so does yours.
Make a difference as a MemberService Associate
As a Part Time MemberService Associate at the YMCA, you'll play a key role in ensuring our members are happy and engaged. By providing top-notch service and promoting all the awesome programs we offer, you'll help members make the most out of their Y experience. Your in-depth knowledge of membership options and branch details will be crucial in assisting members with any questions they may have. Join our energetic team and be the go-to person for creating a welcoming environment for all who step through our doors.
Ready to make a difference? Apply today!
Would you be a great MemberService Associate?
To thrive as a Part Time MemberService Associate at the Y, you'll need to have excellent customer service skills and be a pro at engaging with others. Having a high school diploma or its equivalent is a must, and any previous experience in customer service would be a major plus. Familiarity with basic computer software and tools will also come in handy in this role. If you're someone who's friendly, reliable, and ready to help our members have a stellar experience, then you're just the person we're looking for!
A H.S. Diploma or equivalent
Customer service skills
Basic computer skills
Friendly, reliable and engaging
Our team needs you!
If you think this job is a fit for what you are looking for, great! We're excited to meet you!
$11-12 hourly 10d ago
Member Services Associate
Power Wellness 3.6
Member service representative job in Ann Arbor, MI
Position Title: MemberServices AssociateLocation: The Health and Fitness Center at Washtenaw Community CollegeType: Part-Time Plus (30-39 hrs/wk + benefits), some weekends required Benefits:- Medical, Dental and Vision Benefits.- 401(K) plan with company matching.- Earned Time Off (ETO).- Complimentary Fitness Membership.- Pet Insurance.
Summary: We improve life and we're here to serve. What you do is something special and contributes towards improving health within your community. Power Wellness serves hospitals, healthcare systems, universities and community colleges with varying portfolios. We provide a comprehensive menu of services to plan, create, develop and manage an inviting, customized, and economically self-sustaining fitness and wellness center.
The MemberServices Associate is responsible for providing the highest level of customer service to members, guests and prospects of the facility, as well as, membership information, enrollment procedures, ongoing customer satisfaction and membership recruitment and retention.
Essential Duties and Responsibilities: 1. Oversee interactions at the service desk including opening and closing procedures, answering phones, point-of-sale transactions, guest registration and fees, student and college guest passes, check in guests/members for all scheduled appointments, accepting member feedback, accepting and returning lost and found items, guest/member check in, and the provision of information pertaining to all scheduled activities and events including sign up and fees if applicable. 2. Promote and effectively sell memberships and all ancillary services included but not limited to personal training, massage therapy, medically-integrated programs, and nutrition services. 3. Schedule all appointments via core business software (Compete), including reminder phone calls, cancellations and notifying associates of appointments per policy. 4. Knowledge of all opening and closing procedures, including balancing of drawers from daily sales, proper knowledge of credit card and check policies and use of cash drawer. 5. Proficiently enroll members via contract, explaining membership, obtaining signature and payment and providing member handbook. 6. Effective radio communication with all departments as needed. 7. Work towards achieving established satisfaction metrics such as Secret Shops and Member Survey scores as it relates to member and guest satisfaction. 8. Maintain an average of 5 working shifts per month to ensure ability to perform job. 9. Must be able to stand for length of shift (generally 3-6 hours at a time). 10. Other duties as assigned.
Qualifications: • High School diploma or GED preferred. • 1 year certificate from college or technical school preferred. • Minimum 6 months of related experience or training preferred. • 2-3 years of sales, reception and computer skills preferred. • CPR/AED certification required within 90 days of hire. • Must possess excellent inter-personal and communication skills, and the ability to work with members in a positive, service based manner. • Ability to multi-task and maintain a controlled and professional demeanor. • Proficient computer skills.
$21k-27k yearly est. 6d ago
Learn more about member service representative jobs
How much does a member service representative earn in Toledo, OH?
The average member service representative in Toledo, OH earns between $16,000 and $32,000 annually. This compares to the national average member service representative range of $21,000 to $45,000.
Average member service representative salary in Toledo, OH
$23,000
What are the biggest employers of Member Service Representatives in Toledo, OH?
The biggest employers of Member Service Representatives in Toledo, OH are: