Member service representative jobs in Upper Darby, PA

Job Title: Customer Service Representative Type: Contract-to-Hire Pay Range: $19-$20 per hour About the Role We are seeking a Customer Service Representative to join our team in a fully onsite capacity. This role is ideal for someone with strong communication skills and a background in call center operations. You will handle customer inquiries, perform data entry tasks, and ensure exceptional service delivery. Key Responsibilities Respond to customer inquiries via phone and email in a professional and timely manner. Perform accurate data entry for orders, account updates, and service requests. Troubleshoot and resolve customer issues efficiently. Maintain detailed records of interactions and transactions. Collaborate with internal teams to ensure customer satisfaction. Required Qualifications Previous call center experience is required. Strong data entry skills with attention to detail. Excellent verbal and written communication skills. Ability to work weekends as part of the regular schedule. Proficiency in MS Office Suite; CRM experience is a plus. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act • Los Angeles City Fair Chance Ordinance • Los Angeles County Fair Chance Ordinance for Employers • San Francisco Fair Chance Ordinance Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Pay Details: $19.00 to $20.00 per hour Search managed by: Stephanie Peckerofsky Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500! Whether it's delivering happiness to customers on the driveway or getting involved in the local community, our Customer Advocates are leading the charge in reintroducing happiness into the car-buying process. Ready to join the 'Hauler-Life'? Shift Requirement: The hours for this position are from 11am - 9pm. We ask that team members be available to work 7 days a week. Days off will rotate between weekdays and weekend days. Unlock Your Earning Potential! We offer a competitive starting hourly rate of $20/hr with significant growth opportunities based on performance. You can boost your earnings within a short timeframe: Pay Range: $20-$22 hourly Starting Pay: $20/hr At 3 Months: $20.50/hr At 6 Months: $21/hr In your first year, you can progress from $20/hr to $22/hr through our performance-based Careers Not Jobs program, which provides four merit opportunities annually. As part of this program, eligible team members can enjoy an additional $0.50 increase in their pay every 90 days. And that's not all! Market Operations may offer other performance-based incentive programs specific to your location, potentially unlocking even greater earnings. Benefits + Perks: We continually invest in our team members' success because when our team members grow, we grow. Here is how we invest in you: Compensation: Competitive, Performance-Based Compensation PLUS 401(k) with Carvana match, opportunity for overtime during busy seasons Fast Track Advancement Opportunities: Stellar performers achieve higher pay rates sooner based on performance. Hard work and stellar performance won't go unnoticed. Health & Wellness: 100% Company Paid Healthcare Premiums plus Dental + Vision benefits. Wellness program to support mental, physical and financial health. We know pets are family too! Benefit from our pet care savings program to keep your furry friends healthy and happy. Time Off & Work-Life Balance: Generous paid time off (13 days for the first year, increases to 20 days thereafter) Education Support: We support you depending on where you are at in your education journey - if you are looking to pursue a bachelor's degree, we offer tuition reimbursement. And if you already have your bachelors degree we have a student loan repayment program! Equity: Carvana Shares is something that we grant to our team members on an annual basis where you get to be an 'owner' in the company. We also offer an Employee Stock Purchase Plan discount! Professional Development: Extensive internal growth and professional development opportunities And more! About the Role: We're looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to: Deliver vehicles straight to customers' doors with our custom car haulers (don't worry - a commercial license is not required to drive the hauler and you will receive ample training) Frequently load/unload vehicles onto the hauler (this part does require getting physical!) and regularly inspect the car-hauler to make sure the vehicle maintains safe to drive Complete customer paperwork and include thorough notes in our customer tracking system Consistently drive safe and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy. * Candidates must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (process sponsored by Carvana). This process may involve satisfying state-specific requirements. For further details, candidates can review their local state notary requirements here: State Notary Requirements . * Candidates must be able to satisfy state-specific requirements related to access DMV/title and registration systems. * Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeur's license or any other state specialty license within the first two weeks of employment (process sponsored by Carvana). * California employees must obtain a Vehicle Verifier license within the first 90 days of employment (Process sponsored by Carvana). General qualifications and requirements Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat) . Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours) Must be able to read, write, speak and understand English Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs. Frequent driving requires excellent visual acuity and manual dexterity. Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions Legal stuff This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. All applicants must pass a drug test and obtain a DOT Medical Card. This role is not eligible for visa sponsorship. Must be at least 21 years of age and possess a valid driver's license. Must be able to read, write, speak, and understand English."

MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide. Job Purpose Responsible for delivering responsive and committed support to customers, accountable for safe and effective branch operations aligned with MRC Global's strategy for gross margin growth, and financial/operational performance. Responsibilities Individual must be able to perform the essential duties with or without reasonable accommodation. * Respond to incoming customer inquiries, develop accounts, and generate quotes using the MRC Global database. * Maximize gross margin sales through careful analysis during the quote process. * Identify and act on opportunities to increase market share by growing sales. * Provide product prices, delivery specifications, and payment terms, and offer substitute products where appropriate. * Assist outside sales and/or branch management in processing priority transactions. * Work to understand customers' business and determine customers' requirements and expectations in order to recommend specific products and solutions and make value-added recommendations to increase sales. * Enter and maintain purchase orders, customer orders, procurement matches, and trade discounts as needed. * Work with internal MRC Global departments to set up and maintain accurate customer files (profiles). * Maintain and approve quality standards. * Establish and maintain customer relationships, communicate with customers and co-workers to provide technical information. * Participate in meetings and training opportunities to enhance and maintain personal and product knowledge. * Monitor expected ship dates to ensure timely delivery and expedite as needed. * Provide prompt responses to internal and external customers, vendors and branch inquiries about material and the sales function (including warehouse errors, shortages, and damaged material). * Take reasonable care for the safety and health of yourself and others. * Report workplace hazards, injuries, or illnesses immediately. * Perform other duties as required. Qualifications Any combination of requirements that provides the knowledge and abilities necessary to perform essential duties and responsibilities will be considered. * High School Diploma or General Education Degree (GED) and additional post-secondary training or education. * Any combination of two or more years in customer service, inside sales, and/or warehouse services in a position with increasing responsibility, to include demonstrated leadership/supervisory experience. * Demonstrated competence in the use of computers and software applications. * Demonstrated ability to communicate and promote ideas and transfer detailed knowledge to others. * Ability to effectively present information in one-on-one and small group situations. * Willingness and ability to be on call as needed to provide 24-hour service to customers. * Willingness and ability to travel within and outside the branch service area, with occasional overnight stays. * Valid Driver's license with the ability to meet the MRC Global vehicle policy. Additional Qualifications * Must have the ability to provide documentation verifying legal work status. * Ability to read and speak the English language proficiently in order to communicate with others, understand and interpret safety instructions, and to respond to inquiries. * Ability to understand and comply with MRC guidelines and expectations including MRC Global's Code of Conduct and Conflict of Interest guidelines. Working Conditions * For position-specific details regarding the physical and mental demands and working conditions, contact Human Resources. * Reasonable accommodation may be made to enable individuals to perform essential functions. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. California Employee Data Collection Notice

Join an organization with over 120 years of reliability in helping people get where they're going. There are full-time and part-time positions available. We are looking for dynamic individuals to join our Member Services Call Center. These positions are located in Voorhees, New Jersey. Hybrid remote work may become available after 8 weeks in our offices. The hybrid schedule could consist of 3 days remotely and 2 shifts in our offices. AAA is there for our members in their time of need every day and every night, including holidays. There are immediate openings for shifts that include nights and weekends. The Member Services Representative works in the call center and receives phone calls primarily from members seeking roadside assistance or membership information. The incumbent will assess the emergency and/or contact a roadside assistance provider to ensure prompt service. This position provides excellent customer service, providing members with information and resolving issues. The incumbent acts as a representative of the organization, providing prompt, accurate service and information to promote membership benefits. In his role, the candidate will: Ensure delivery of excellent customer service to members who contact the call center, coordinating with internal and external partners to resolve inquiries regarding emergency road service and membership. Confer with customers by telephone or in person in order to provide information about services, to include purchase of or renewal of membership, or to obtain details of complaints. Assess member's needs and identifies the most effective source to ensure timely assistance and appropriate service. Identifies opportunities to cross sell other products, services and promotions offered. Explains membership benefits and, if applicable, additional charges related to services Requirements The ideal candidate must have 1-2 years of call center experience. Excellent customer service and interpersonal skills. A Good understanding of the four-county area (Camden, Gloucester, Cumberland, and Salm Couty). Ability to cross sell products and services and to read and interpret maps, the ability to work under pressure and multitask. Strong communication and telephone skills and knowledge of MS office is required. Bilingual is a plus. Salary Description $17.20

Phenom People is seeking a highly motivated and talented individual to join our team as an Service Innovation Specialist. As a leader in the HR technology industry, we are dedicated to revolutionizing the way companies attract, engage, and retain top talent. The Customer Value Team is dedicated to delivering exceptional value to our clients through innovative solutions and unparalleled customer service. We pride ourselves on our dynamic team and customer-centric approach. Role Overview: As a Service Innovation Specialist, you'll help design, test, and implement innovative service strategies that ensure our Customer Value team continues to grow, adapt, and deliver phenomenal experiences in a rapidly changing market landscape. You'll bring curiosity, operational thinking, and fresh ideas to every challenge - and play a key role in shaping how we support our clients and each other. Please note: This is a full-time, hybrid position located at the headquarters in Ambler, PA, requiring 3 days per week in-office. Candidates must currently reside within a 50-mile radius of Ambler, PA. Employment visas will not be sponsored or transferred for this position at this time. Key Responsibilities: * Research emerging trends in customer success, Talent Experience, and service enablement, both within and outside our industry. * Deliver actionable insights on service interactions to streamline support, improve adoption, and unlock new value for our customers and internal teams. * Analyze existing service processes to identify opportunities for optimization, scalability, and innovation. * Pilot new ideas, tools, or training programs - measure impact and support rollouts that drive measurable improvement. * Work cross-functionally with Operations, Enablement, Product, and Customer Value teams to ensure alignment and adoption of best practices. * Develop clear, practical documentation and playbooks for new service strategies and process improvements. * Gather and synthesize feedback from the front lines to ensure solutions are relevant, practical, and impactful. * Share progress, results, and recommendations with stakeholders across the Customer Value organization. Qualifications: * 1-3 years of professional experience in customer success, operations, service enablement, or a related role. * A strategic, process-oriented mindset with a strong sense of ownership and intellectual curiosity. * The ability to manage multiple projects and priorities in a fast-paced environment. * Proven communication and collaboration skills to influence without authority and build strong cross-functional relationships. * Comfort analyzing data and turning insights into clear, actionable recommendations. * A willingness to learn, unlearn, and adapt as we grow. * Familiarity with tools like Salesforce, Looker and Jira * Willingness to learn, unlearn, and think on your feet. Salary * Expected salary range $65,000 - $75,000 Please note the Salary range is subject to change in the future in accordance with Phenom's policies Benefits We want you to be your best self and to pursue your passions! * Benefits/programs to support holistic employee health * Flexible hours and working schedules * Growing organization with career pathing and development opportunities * Tons of perks and extras in every location for all Phenoms! Diversity, Equity, & Inclusion Our commitment to diversity runs deep! Diversity is essential to building phenomenal teams, products, and customer experiences. Phenom is proud to be an equal opportunity employer taking collective action to build a more inclusive environment where every candidate and employee feels welcomed. We recognize there is more to be done. Our teams are committed to continuous improvement until these powerful ideas are ingrained in our culture for Phenom and employers everywhere! #LI-SN1

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact. As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you're interested in working with a passionate team of people who care about the future of Philadelphia, start here. What We Offer: • Impact - The work you do here matters to millions. • Growth - Philadelphia is growing, why not grow with it? • Diversity & Inclusion - Find a career in a place where everyone belongs. • Benefits - We care about your well-being. The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia's businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city's technology assets and the return on the city's technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency. Job Description The Chief Digital Services Officer (CDSO) is an experienced technology leader responsible for driving the City's digital transformation agenda. This role leads the design, development, and delivery of resident-facing digital services and internal enterprise systems that power city operations. The CDSO will serve as the strategic and technical champion for digital innovation, modernizing platforms, improving accessibility, and strengthening Philadelphia's position as a nationally recognized digital government. Please note, we are looking for candidates with deep technical acumen and a foundation in modern software development. The CDSO reports directly to the Chief Information Officer (CIO) and collaborates closely with departmental leadership across the City to align technology modernization with operational impact. Digital Strategy Development: Manage the City's public-facing digital strategy. Develop and implement a comprehensive City-wide digital innovation strategy that aligns with key departmental business objectives. This includes setting the vision for digital initiatives, ensuring they integrate seamlessly with overall strategic planning and align with broad organizational goals. Champion innovation leadership. Lead digital innovation across departmental units. Encourage creative thinking, explore emerging technologies, and identify opportunities for growth and efficiency. Prioritize digital equity, and accessibility. This involves creating solutions that serve all residents, regardless of socioeconomic status or abilities and using user research and data to make informed decisions. Leadership and Team Management: Lead and inspire the Software Development Director and other business units, fostering a collaborative and innovative work environment. Oversee the recruitment, development, and performance management of the digital innovation team. Excel in change management. Leading teams through digital transformations requires the ability to navigate resistance, communicate effectively, and inspire confidence in the vision. Project Oversight and Execution: Oversee the design, development, and deployment of cutting-edge mobile apps, websites, and software applications. Ensure all digital projects are delivered on time, within budget, and meet high-quality standards. Ensure appropriate platform management. Oversee the development and management of digital platforms. This includes evaluating existing systems, identifying gaps, and recommending improvements. The CDSO must align digital initiatives with broader organizational goals, anticipate future trends, and make informed decisions. Innovation and Trends: Stay abreast of emerging technologies and industry trends to ensure the city remains at the forefront of digital innovation. Foster a culture of experimentation and continuous improvement, encouraging the exploration of new technologies and methodologies. Stakeholder Collaboration: Collaborate with key stakeholders. Work closely with cross-functional partners, including the CIO and other executive team members, to drive digital initiatives. Foster collaboration, knowledge sharing, and best practices. Identify opportunities for digital transformation across city departments and services to enhance efficiency, accessibility, and user experience. Performance Measurement and Reporting: Establish metrics and KPI's to measure the success of digital initiatives and report progress to the CIO and other stakeholders. Ensure transparency and accountability in all digital projects, maintaining a high level of public trust and engagement. Establish and report on Return on Investment (ROI) metrics. Measure ROI for digital projects. Fine-tune approaches as needed to ensure the organization invests in the right tools and resources. Operations Coordinates the development and implementation of major project timelines where appropriate. Follows effective relationship and project management processes in coordination with team members and engagement managers at the City. Sets and monitors SLAs for production systems that the team supports. Collaborates with City leaders, providing infrastructure and networking support. Qualifications Required: Proven track record managing complex projects. Ability to solve complex business problems and develop user/business-driven technology strategies and plans. Strong written and oral communication skills (including ability to present ideas in user-friendly, business-friendly, and technical language) and interpersonal skills with a focus on rapport-building, listening, and questioning skills. Proven analytical and problem-solving abilities, including the ability to anticipate, identify, and solve critical problems. Exceptional customer service orientation. At least 7+ years working in a similar field. At least 5 years of direct management experience, preferably 2+ at the executive management level. A strong background in digital technologies and a proven track record in digital transformation. Additional Information Salary: $175k Important: To be considered, candidates must provide a cover letter and resume. All applications should include the following: • A one-page cover letter clarifying your interest and qualifications for the role. It really helps us understand why you're interested in this position. We read every single one! • Your resume or curriculum vitae. • Optionally, an online professional portfolio or public GitHub account. We won't accept or review incomplete applications. Work Setting: in-person (onsite) Discover the Perks of Being a City of Philadelphia Employee : • We offer Comprehensive health coverage for employees and their eligible dependents • Our wellness program offers eligibility into the discounted medical plan • Employees receive paid vacation, sick leave, and holidays • Generous retirement savings options are available • Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness. • Enjoy a Free Commute on SEPTA - Starting September 1, 2023, eligible City employees will no longer have to worry about paying for SEPTA public transportation. Whether you're a full-time, part-time, or provisional employee, you can seize the opportunity to sign up for the SEPTA Key Advantage Program and receive free Key cards for free rides on SEPTA buses, trains, trolleys, and regional rails. • Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too! Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth! *The successful candidate must be a city of Philadelphia resident within six months of hire Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at ************ or send an email to [email protected] .

Student Financial Services Student Financial Services Representative Department Purpose The Student Financial Services (SFS) department supports Cairn University's mission by providing caring, accurate, and responsive financial guidance to current and prospective students. SFS helps students and families navigate the cost of higher education through the integration of financial aid and student account services, promoting both access and stewardship. Position Summary The Student Financial Services Representative is a cross-functional, student-facing position responsible for assisting students and families with both financial aid and student account matters. This includes advising on financial aid eligibility and processing, managing account transactions, and providing guidance on payment responsibilities and options. In addition to student-facing tasks, the role will be responsible for a collection of logistical tasks to related to data entry and maintenance, financial aid packaging, billing, and communication. SFS Representatives are expected to be cross-trained in both financial aid and student accounts functions, while taking primary responsibility for certain tasks based on strengths and departmental needs. The role is critical to delivering excellent customer service and ensuring regulatory compliance, data accuracy, and coordinated communication. Essential Duties and Responsibilities Customer Service & Communication * Serve as a primary point of contact for students and families via phone, email, and in-person interactions. * Provide clear guidance on financial aid processes, tuition billing, payment options, and account balances. * Contribute to the execution of the Student Financial Services communication plan across all mediums. * Present financial information at campus events and orientations as needed. Financial Aid Administration * Accept tasks delegated and adhere to guidelines and strategies provided by the Financial Aid Manager. * Process federal, state, and institutional financial aid, including packaging, verification, and corrections. * Certify student loan applications, conduct loan entrance/exit counseling, and monitor enrollment status. * Coordinate with the Business Services office on disbursement of aid and loan funds. * Support awarding and tracking of institutional scholarships and state grants. * Collaborate with Admissions to encourage FAFSA completion and provide financial aid during recruitment. Student Accounts Administration * Maintain accurate student accounts receivable records and post transactions. * Advise students on billing procedures, payment plans, and financial policies. * Assist with daily cashiering functions, cash sheet reconciliation, and reporting of account activity. * Coordinate tuition remission and ensure accurate billing in conjunction with Financial Aid and the Registrar. * Collaborate with collection agencies and assist with past-due accounts as needed. Administrative & Cross-Functional Duties * Participate in departmental planning meetings and training for new or updated procedures. * Contribute to the development and maintenance of financial services policies and documentation. * Provide support for internal reporting and regulatory compliance. * Assist with process improvement initiatives and student service enhancements. * Serve in a front desk rotation to receive walk-in guests and payments. Skills and Abilities * Strong interpersonal and communication skills (verbal and written). * Commitment to excellent customer service and student care. * Proficiency in Microsoft Office and familiarity with student information systems (PowerCampus, PowerFAIDS preferred). * Ability to manage multiple priorities and work collaboratively across functions. * Analytical and problem-solving abilities. * Comfort with public speaking and presenting to groups. Required Education and Experience * Bachelor's degree or equivalent combination of education and experience * One to three years of experience in administrative, customer service, customer accounts, financial aid, or other related positions. Hours of Work Core office hours are Monday through Friday, 8:00 am to 4:30 pm. The position requires varied schedules including evening and weekend hours. Hours may vary throughout the year based on the academic schedule. Serving at Cairn University Located in Langhorne, Bucks County, Pennsylvania, Cairn University exists to educate students to serve Christ in the church, society, and the world as biblically minded, well-educated and professionally competent men and women of character. Students earn bachelor's degrees in various areas including Bible, Education, Music, and Business Administration; and graduate degrees in Business, Divinity, Education, Organizational Leadership, Worship and Music, and Counseling. Cairn is a conservative evangelical institution within the protestant tradition that employs faculty and staff who profess Jesus Christ as personal Savior; agree to Cairn's Statement of Faith and Community Life Covenant; and serve students in a ministerial capacity through imparting and upholding biblical instruction, prayer, and mentoring. Members of the faculty are required to integrate biblical instruction in their respective professional subject areas. All members of the Cairn community are obligated to affirm, agree with, and align with the University Foundational Statements. During the application process, applicants will have the opportunity to review these statements and must agree to affirm and support the position of the University, if hired. Applicants are also asked to provide a Personal Testimony of salvation as part of the application process. To apply, please follow the link below. You may upload and submit your resume/CV and cover letter and unofficial transcripts with the application. Ineligible for sponsorship of H1B visa. Cairn University does not discriminate on the basis of race, gender, color, national or ethnic origin, age, disability or other protected characteristics, in administration of its educational, employment and admissions policies.

Job Summary: The eLearning Services Specialist designs, develops, and implements engaging digital learning experiences that support organizational goals. This role creates interactive courses, microlearnings, and multimedia resources, as well as maintains course assets and tracks learner progress in the Learning Management System. The ideal candidate combines instructional design expertise, technical proficiency, and creativity to create accessible and engaging learning solutions. Required Skills and Qualifications: 2+ years of eLearning development and instructional design experience. Proficiency in eLearning content authoring tools. Experience with graphic design software and video/audio editing tools. Strong understanding of instructional design models, adult learning theory, and accessibility standards. Excellent time management and organizational skills. Excellent communication, collaboration, and project management skills. Attention to detail and commitment to producing high-quality work. Preferred Qualifications: Bachelor's degree in Instructional Design, Educational Technology, Multimedia Development, or related field. Knowledge of learning management systems (LMS) content management and system administration. Familiarity with web development tools. Experience in legal, professional services, or corporate environment. Key Responsibilities: Design and create interactive modules, microlearning activities, and job aids using storyboards, SME contributions, and instructional outlines. Develop multimedia components and assessment tools that foster learner engagement and support retention. Collaborate with subject matter experts, trainers, and other team members to ensure cohesive course development. Conduct testing and revisions based on feedback, ensuring compatibility across devices and compliance with accessibility standards. Maintain version control of learning assets; participate in regular revision cycles. Upload, organize, and maintain learning assets in the LMS. Track and report on course usage, learner progress, and completion data using LMS analytics. Manage timelines and due dates to ensure projects are completed on schedule. Stay current with emerging eLearning technologies, trends, and best practices.

Job Details Branch 55 Mt Laurel - Mount Laurel Township, NJ Full Time BankingDescription When you choose a job at Andrews Federal Credit Union, you give yourself the opportunity to grow, advance and make a difference. Andrews Federal is a mission-driven financial institution that focuses on giving members the tools they need to reach their financial goals. We are continually developing our team of dedicated employees who are ready to serve. To create and retain this elite workforce, we offer highly competitive compensation and benefits plans, including highly desirable features like: 12 Paid Holidays a Year, Including Your Birthday Retirement Plans - 401(k) with a 6% Match Childcare Stipend up to $2600 to assist Working Families Discount on Lending Products. Tuition Reimbursement and Career Development Programs and Opportunities Employee Assistance Program - 24/7 Support for Families Affordable Healthcare Plan including Medical, Dental, Vision, and Rx Employer paid Long Term Disability, Life Insurance, and AD&D Short-Term Disability Vacation Leave and Sick Leave Free Parking Purpose of Position The Financial Service Representative is responsible for the tactical initiatives as they relate to building member relationships, providing world-class service, and achieving branch goals. The incumbent will promote and build positive relationships with members and provide solutions to their financial needs, remaining committed to the organizations core values. Essential Duties Assumes responsibility for the efficient, effective, and accurate performance of Teller functions. Presents and explains Credit Union membership, products and services to potential and existing members and assists in meeting their financial needs. Keeps members informed of Credit Union policies and information, including types of available accounts, interest and dividend rates, payroll deductions options, and other related services. Identifies cross-selling opportunities through asking members pertinent questions, execution of active listening skills while communicating with members and anticipation of member needs. Responds to member's requests, problems, and complaints and/or directs them to the proper person for specific information or assistance. Build positive relationships with other lines of business by interacting with other business units. Refers members to departments for specialized needs (i.e., Mortgage). Refers members to designated Credit Union partners to fulfill financial counseling, investment and insurance needs. Reviews all available operational, product and procedure manuals in branch to become completely familiar with all branch operations, products, services and policies. Demonstrate effective communication with all internal and external business partners, including the retail partner, while effectively communicating upwards and across the organization. Volunteer for SEG sign-ups and other credit union activities. Remains cognizant of and adheres to Andrews Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act. Required KSAs High school diploma or GED. Must have 2 years experience in a sales/service role within the financial services industry or other types of retail businesses. Excellent interpersonal, verbal and written communication skills. Knowledge of how the financial markets impact the financial services industry and excel at representing Credit Union products and operations. Minimal travel amongst branches may be required. Physical Requirements Ability to sit at a desk and computer for extended periods. Ability to lift up to 20 pounds. Pay Range $21.25 to $27.00 In accordance with the Americans with Disabilities Act, requirements may be modified to reasonably accommodate disabled individuals. However, no accommodation will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job DescriptionBenefits: Bonus based on performance Competitive salary Opportunity for advancement Paid time off Training & development Bilingual Insurance & Financial Services Representative (Spanish/English) Drive Impact. Grow Wealth. Build Your Legacy. Are you fluent in Spanish and English and passionate about helping people achieve financial stability and long-term security? Do you excel in sales conversations and want a high-impact career with purposeand unlimited earning potential? Were looking for a Bilingual Insurance & Financial Services Representative to join our team. In this role, youll support individuals, families, and business owners by providing personalized insurance and financial solutions that protect their today and empower their tomorrow. This is more than a jobits a chance to build a high-earning, mission-driven career with a respected agency that values performance, growth, and bilingual excellence. Why Youll Love This Career Uncapped Earnings Competitive base pay plus commission, bonuses, and long-term income opportunities. Meaningful Work Help clients plan for retirement, protect their income, and build generational wealth. Bilingual Impact Leverage your Spanish and English fluency to expand your reach and deepen client relationships. Full Training & Support Licensing assistance, mentorship, and ongoing professional development in both insurance and financial services. Real Career Advancement Opportunities to grow into leadership roles and specialized advisory positions. What Youll Do Build and maintain strong, trust-based relationships with clients seeking insurance and financial guidance Conduct personalized consultations on retirement strategies, life insurance, income protection, and investment-related solutions Stay informed on market trends, financial products, and client needs to deliver expert recommendations Provide exceptional service while meetingand exceedingsales and performance expectations What You Bring Fluency in both Spanish and English (required) Experience in insurance, financial services, or consultative sales preferred (3+ years ideal) Strong communication skills with the ability to simplify complex topics Life & Health and/or Property & Casualty licenses (preferred) or willingness to obtain them (full support provided) A driven, sales-minded approach and motivation to grow a rewarding career Take the Next Step If you're ready to combine your bilingual expertise, sales talent, and passion for financial empowerment into a meaningful, high-earning career, wed love to meet you. Apply today and become a trusted advisor who builds wealth, protects futures, and makes a lasting difference in your community.

Department: Loan Servicing I Reports to: Loan Servicing Manager Summary: Join our community-focused bank as a Loan Servicing Representative, where you will play a vital role in maintaining strong relationships with our customers by providing exceptional service and support throughout the loan lifecycle. This is an excellent opportunity for a detail-oriented professional passionate about banking and customer service to contribute to a trusted financial institution committed to community growth and financial well-being. Requirements Key Responsibilities: • Manage and process loan payments, escrow accounts, and other related transactions accurately and efficiently • Respond to customer inquiries regarding loan accounts, payment schedules, and account status via phone, email, or in person • Ensure compliance with banking policies, procedures, and regulatory requirements in all loan servicing activities • Maintain detailed and organized records of loan transactions and customer interactions • Collaborate with loan officers and other banking staff to resolve customer issues and facilitate loan modifications or adjustments • Monitor loan accounts for delinquencies and coordinate with customers to develop repayment plans when necessary • Assist in the preparation of loan documentation and reports for internal and external audits • Assist with front-desk coverage as assigned, including answering phones and greeting visitors Skills & Qualifications: • High school diploma or equivalent; associate's or bachelor's degree in finance, business, or related field preferred • Previous experience in loan servicing, banking, or customer service is highly desirable • Strong attention to detail and organizational skills • Excellent communication and interpersonal skills • Knowledge of loan products, banking regulations, and compliance standards • Proficiency in banking software and Microsoft Office Suite • Must be able to maintain the highest level of confidentiality; ability to handle sensitive material concerning the Company and borrowers Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands: This is largely a sedentary role. This position frequently communicates with customers, coworkers, managers. Must be able to exchange accurate information in these situations requirements listed below are representative of the knowledge, skills, and/or abilities required for this position.

** Philadelphia, PA Provides financial services and planning to assist students in meeting college costs. This position also administers all aspects of the College's financial services programs. Administration. Provides financial counseling and planning to assist students in meeting college costs in order to administer all aspects of the College's financial aid programs. Customer Service. Provides students with answers and direction on obtaining financial aid to assist with college funding. Compliance. Maintains a presence and active involvement in communal affairs to assure compliance with Title IV Student Financial Aid programs and all federal and state regulatory requirements. Systems Technology. Continually refines office technology systems in order to maintain a high level of professionalism and quality of service to students. Title IV Refunds. Tracks and monitors student attendance in order to process timely and accurate Title IV Refunds. Job Requirements: The following job requirements represent minimum levels of education, direct Financial Aid experience and competencies/abilities needed to perform this job successfully: 1. Education: Minimum of an Associates degree preferred 2. Experience: Customer Service and Problem Solving 3. Competencies: Incumbent must (be) able to: • Project a professional image and provide outstanding customer service • High ethical standards • Keep commitments, meet deadlines and achieve demanding results • Organize and execute around multiple priorities • Communicate effectively, both orally and in writing • Cooperate and collaborate as a member of a team • Use Microsoft Word, Excel and PowerPoint to prepare and maintain records, correspondence, reports and other data • Excellent verbal and written communication skills • Strong interpersonal and organizational skills and attention to detail • Embrace and demonstrate on an ongoing basis the Company's core values and mission statement.xx

New Accounts Sales Representative - Powersports Location: Horsham, PA | Schedule: Monday to Friday | Employment Type: Full-Time Department: Sales - Powersports Reports To: Sales Manager Turn 14 Distribution is looking for a driven New Accounts Sales Representative to join our Powersports team. In this in-office role based in Horsham, PA, you'll be at the forefront of driving revenue growth by qualifying inbound leads, generating new business through outbound prospecting, and guiding accounts through the onboarding journey. You'll also provide expert knowledge on our products, processes, and competitive advantages. This role is ideal for a sales professional who is persistent, independent, innovative, and thrives in a fast-paced environment. If you're passionate about Powersports and enjoy building lasting customer relationships, this is the opportunity for you. Key Responsibilities Customer Communication Promptly respond to customer inquiries via phone, email, or text during business hours Provide professional, sales-focused communication to drive conversions Relationship Building Develop strong relationships with key staff of new accounts to build trust and loyalty Act as a liaison between customers and internal teams Engage with vendors to encourage lead generation Product & Company Expertise Master Turn 14 Distribution's tools, processes, and competitive edge Offer detailed guidance on our services and product catalog Contribution to Company Initiatives Support brand launch goals and other strategic company projects Help uncover new opportunities in targeted market segments Vendor & Brand Knowledge Participate in vendor-led training to stay informed on new products Maintain expert-level knowledge of Powersports brands within your segment Sales Targets Meet or exceed lead generation, revenue, and margin goals Identify and leverage upselling and cross-selling opportunities Competitive Intelligence Analyze competitor strategies and adjust positioning accordingly Collaboration Attend weekly sales meetings and contribute to strategic discussions Collaborate with internal stakeholders to improve sales outcomes ️ Occasional Travel Travel 1-2 times per year to attend trade shows and industry events Knowledge, Skills & Abilities In-depth understanding of the Powersports segment Track record of delivering exceptional customer service Organized, efficient, and goal-oriented Team player with excellent communication skills Proven ability to close sales and achieve revenue targets Passionate about living out Turn 14 Distribution's core values There at Every Turn: Our Benefits We believe in empowering our employees through career growth opportunities, ongoing learning, and a strong culture of support. Here's what we offer: Competitive Pay Structure Company-Sponsored Insurance (Medical, Dental, FSA, Dependent Care Accounts) Generous Paid Time Off and Paid Holidays 401(K) Match Tuition Reimbursement Company-Sponsored Events Subsidized Part Purchasing Program

American Heritage Credit Union, a $5+ billion credit union, has an immediate opening for an Account Services Representative. This position handles many different aspects of member accounts; answers member questions, and maintains member account records. RESPONSIBILITIES: * Conduct quality control audits for all new membership applications and\/or updates for errors and notify applicable parties accordingly of items that require correction. * Assist with cross-training Account Services staff and branch staff during departmental training. * Process all Business Development membership application requests. * Process all Fulfillment requests received through fax or email. * Virtually assist members\/co-workers with questions regarding all products and services within the credit union including, but not limited to: CD's, New Accounts, Account Modifications, Declaration of Loss, and Money Order stop payments. * Perform follow up correspondence to obtain missing application information via phone, mail, or email to applicants that applied for membership either through the mail or on‑line. * Prepare and mail Welcome Packets when member doesn't receive the packet in the mail. * Complete SSA and Medicaid account verifications by the required due date and in accordance with department procedures. * Review and enter account owners CIP (Customer Identification Program) data into Verafin. * Prepare, scan, and process negotiable items received through Image Center. * Answer phone calls, emails and HelpDesk tickets from employees and\/or members. REQUIREMENTS: * At least one to two years of experience in a credit union or other financial institution. * Intermediate mathematical skills required (calculations involving decimals, percentages, fractions, etc.). * Must be available to work rotating evening and Saturday hours. Our commitment to your success is enhanced by our competitive salary commensurate with experience and an extensive benefits package including paid time off, health benefits, 401(k) with a generous company match, and future growth opportunities within the company. We work to maintain the best possible professional and environmentally friendly atmosphere for our employees. ","

Job Title: Customer Service Representative Type: Contract-to-Hire Pay Range: $19-$20 per hour About the Role We are seeking a Customer Service Representative to join our team in a fully onsite capacity. This role is ideal for someone with strong communication skills and a background in call center operations. You will handle customer inquiries, perform data entry tasks, and ensure exceptional service delivery. Key Responsibilities Respond to customer inquiries via phone and email in a professional and timely manner. Perform accurate data entry for orders, account updates, and service requests. Troubleshoot and resolve customer issues efficiently. Maintain detailed records of interactions and transactions. Collaborate with internal teams to ensure customer satisfaction. Required Qualifications Previous call center experience is required. Strong data entry skills with attention to detail. Excellent verbal and written communication skills. Ability to work weekends as part of the regular schedule. Proficiency in MS Office Suite; CRM experience is a plus. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act • Los Angeles City Fair Chance Ordinance • Los Angeles County Fair Chance Ordinance for Employers • San Francisco Fair Chance Ordinance Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Pay Details: $19.00 to $20.00 per hour Search managed by: Stephanie Peckerofsky Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Job DescriptionDescription: Department: Loan Servicing I Reports to: Loan Servicing Manager Summary: Join our community-focused bank as a Loan Servicing Representative, where you will play a vital role in maintaining strong relationships with our customers by providing exceptional service and support throughout the loan lifecycle. This is an excellent opportunity for a detail-oriented professional passionate about banking and customer service to contribute to a trusted financial institution committed to community growth and financial well-being. Requirements: Key Responsibilities: • Manage and process loan payments, escrow accounts, and other related transactions accurately and efficiently • Respond to customer inquiries regarding loan accounts, payment schedules, and account status via phone, email, or in person • Ensure compliance with banking policies, procedures, and regulatory requirements in all loan servicing activities • Maintain detailed and organized records of loan transactions and customer interactions • Collaborate with loan officers and other banking staff to resolve customer issues and facilitate loan modifications or adjustments • Monitor loan accounts for delinquencies and coordinate with customers to develop repayment plans when necessary • Assist in the preparation of loan documentation and reports for internal and external audits • Assist with front-desk coverage as assigned, including answering phones and greeting visitors Skills & Qualifications: • High school diploma or equivalent; associate's or bachelor's degree in finance, business, or related field preferred • Previous experience in loan servicing, banking, or customer service is highly desirable • Strong attention to detail and organizational skills • Excellent communication and interpersonal skills • Knowledge of loan products, banking regulations, and compliance standards • Proficiency in banking software and Microsoft Office Suite • Must be able to maintain the highest level of confidentiality; ability to handle sensitive material concerning the Company and borrowers Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands: This is largely a sedentary role. This position frequently communicates with customers, coworkers, managers. Must be able to exchange accurate information in these situations requirements listed below are representative of the knowledge, skills, and/or abilities required for this position.

Job Description American Heritage Credit Union, a $5+ billion credit union, has an immediate opening for an Account Services Representative. This position handles many different aspects of member accounts; answers member questions, and maintains member account records. RESPONSIBILITIES: Conduct quality control audits for all new membership applications and/or updates for errors and notify applicable parties accordingly of items that require correction. Assist with cross-training Account Services staff and branch staff during departmental training. Process all Business Development membership application requests. Process all Fulfillment requests received through fax or email. Virtually assist members/co-workers with questions regarding all products and services within the credit union including, but not limited to: CD's, New Accounts, Account Modifications, Declaration of Loss, and Money Order stop payments. Perform follow up correspondence to obtain missing application information via phone, mail, or email to applicants that applied for membership either through the mail or on‑line. Prepare and mail Welcome Packets when member doesn't receive the packet in the mail. Complete SSA and Medicaid account verifications by the required due date and in accordance with department procedures. Review and enter account owners CIP (Customer Identification Program) data into Verafin. Prepare, scan, and process negotiable items received through Image Center. Answer phone calls, emails and HelpDesk tickets from employees and/or members. REQUIREMENTS: At least one to two years of experience in a credit union or other financial institution. Intermediate mathematical skills required (calculations involving decimals, percentages, fractions, etc.). Must be available to work rotating evening and Saturday hours. Our commitment to your success is enhanced by our competitive salary commensurate with experience and an extensive benefits package including paid time off, health benefits, 401(k) with a generous company match, and future growth opportunities within the company. We work to maintain the best possible professional and environmentally friendly atmosphere for our employees.

Job Title: Customer Service Representative Type: Contract-to-Hire Pay Range: $19-$20 per hour About the Role We are seeking a Customer Service Representative to join our team in a fully onsite capacity. This role is ideal for someone with strong communication skills and a background in call center operations. You will handle customer inquiries, perform data entry tasks, and ensure exceptional service delivery. Key Responsibilities Respond to customer inquiries via phone and email in a professional and timely manner. Perform accurate data entry for orders, account updates, and service requests. Troubleshoot and resolve customer issues efficiently. Maintain detailed records of interactions and transactions. Collaborate with internal teams to ensure customer satisfaction. Required Qualifications Previous call center experience is required. Strong data entry skills with attention to detail. Excellent verbal and written communication skills. Ability to work weekends as part of the regular schedule. Proficiency in MS Office Suite; CRM experience is a plus. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act • Los Angeles City Fair Chance Ordinance • Los Angeles County Fair Chance Ordinance for Employers • San Francisco Fair Chance Ordinance Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Pay Details: $19.00 to $20.00 per hour Search managed by: Stephanie Peckerofsky Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

American Heritage Credit Union, a $5+ billion credit union, has an immediate opening for a Account Services Representative III. This position serves as subject matter expert in all areas of Account Services including but not limited to American Heritage Credit Union's deposit-based product and service offerings, member accounts, IRA administration, fiduciary accounts, etc. Engage with members/non-members through needs-based/consultative actions and assist members via remote, video-based experience. RESPONSIBILITIES INCLUDE: Serve as subject matter expert (SME) in the following areas: All American Heritage deposit-based products and services; Electronic/mobile offerings including but not limited to Online/Mobile Teller functionality, Bill Payer, Quick Pay, e-Pay, etc.; All Account Services processes which includes but is not limited to decedent accounts, IRA's, powers of attorney (POA's), trusts, fiduciary accounts, inheritance tax filing, garnishments, CP-2100 processing, etc. Engage with members as their financial consultant/advisor using knowledge of the credit union's products/services to provide solutions to their perceived and unperceived needs. Fulfill lead generation requests submitted via the customer relationship management (CRM) system, Better Lobby, etc. Open new accounts, certificates of deposit, money market accounts, IRA's, club accounts, and sharedraft accounts; Complete necessary documentation for ACH and payroll deductions, and cross-sell products and services to meet member financial needs/goals. Process requests for changes and maintenance to member accounts, check orders, debit card requests, etc. Assist with and resolve complex/specialized account matters such as IRA corrections, decedent account processing, Trust/IRA offerings, etc. Assist members in utilizing self-service technology (i.e.: PAT, Online/Mobile Teller, Bill Pay, etc.). Utilize sales tracking systems, member data warehouse programs, and other tools/systems (i.e.: Data Verity, Better Lobby, etc.) to analyze members' engagement with the credit union and educate them in areas of low engagement. Perform member transactions through a variety of channels which includes but is not limited to video, phone, mail, fax, etc. Prepare/assist with report compilations. Perform/assist with quality control duties with include but are not limited to new accounts, decedent accounts, POA's, etc. Assist management with departmental quarterly SOP procedure review and submit corrections and recommendations as deemed fit. Perform annual required minimum distribution (RMD) review; Manage and resolve member RMD correspondence as requests are received. Effectively describe features and benefits of American Heritage products and services so members may realize how their financial goals can be met. Interview loan applicants, process logs, and prepare loan applications using the automated loan approval system and distribute to loan officers for their approval. DocuSign, mail, or fax applications and/or other pertinent account information to members and prospective members. Gather background information on members through obtaining credit bureau reports and offering alternative cost saving financial solutions to members while enhancing relationships and providing ultimate member service. Assure quality member service by enthusiastically acknowledging members and ensuring they are promptly and professionally assisted. Complete all date of death figures for inheritance tax filing. Provide assistance and backup to all Account Services positions and access all programs needed to assist the membership effectively. QUALIFICATIONS: Three to five years of similar or related experience. Work requires exceptional knowledge of, deposit products, electronic services, and specialty processes completed in Account Services. Knowledge of interviewing skills and conversational techniques required. Must have the ability to apply broader aspects of established practices to situations which go beyond clear, concise guidelines. Work requires intermediate working knowledge of Word and Excel and advanced knowledge of Better Lobby, Data Verity, Meridian Link (XA) and Symitar. Our commitment to your success is enhanced by our competitive salary commensurate with experience and an extensive benefits package including paid time off, health benefits, 401(k) with a generous company match, and future growth opportunities within the company. We work to maintain the best possible professional and environmentally friendly atmosphere for our employees. To be considered, correspondence should include a resume listing job history and salary expectations. Please be advised that credit, criminal, employment, drug/alcohol testing and education background checks are conducted on potential candidates. All resumes will be reviewed, but only competitive candidates will be contacted for further conversation.