Member Service Representative Jobs in Waldorf, MD

As a Member Service Representative, you will be an important first point of contact in resolving customer questions and issues. The Member Service Representative will be someone the customer trusts to help them through their concerns. You will balance your calm demeanor with your quick thinking and analytical skills to identify and solve problems. Matern Staffing is currently recruiting for a Member Service Representative at a public utility company in Fredericksburg, VA. The position is responsible for providing service to the customer base. What You'll Do: Field incoming customer service calls, assuming responsibility to resolve customer issues in an accurate and timely manner Make outbound customer calls to promote and sell a product or service Develop and maintain sales material and current product knowledge Research account status and identify account issues Process disconnection and reconnection requests Enroll customers and resolve enrollment issues Provide price quotes to prospective customers Initiate collection activity for past due accounts What You'll Need: Previous experience in an inbound/outbound call center environment High school diploma or GED Outstanding phone etiquette and polished written and verbal communication skills Ability to pass background requirements in criminal, credit, and drug screen Calm demeanor when processing tough questions or issues Bring strong quantitative, analytical, and problem skills to each workday Ability to identify areas for process improvements Salary: $20.00 About our client: Our client is a member-owned utility that provides electric service to nearly 170,000 connections for member-owners from the Blue Ridge Mountains to the tidal waters of Chesapeake Bay. Their goal every day is to provide affordable and reliable electric service to our neighbors. Matern Staffing is an Equal Opportunity Employer

The Association of Community College Trustees (ACCT) is looking to hire a Membership Services Associate, who will be reporting to the Director for Member Engagement, this position will be responsible for providing programmatic, research, and logistical support to ACCT's senior staff. This position focuses on three primary areas that comprise membership services: member activities and data management; the awards program; and board elections. The position includes the handling of sensitive and confidential information and involves working independently and in teams and exercising good judgment and decision making. The position also provides administrative support to the Vice President of Membership and Educational Services. RESPONSIBILITIES: Member activities and data management Administer, maintain, and operate the association management system (AMS) to support ACCT members and staff. Maintain data integrity through regular customer updates, reconciling duplicate records, etc. Administer access to member portal for board liaisons in updating/maintaining their board rosters and demographics, and provide other support as needed. Create and distribute reports as needed. Lead the collection of annual membership dues via AMS for over 500 members. Use AMS to produce materials for member mailings for annual dues, voting delegate letters, and lifetime memberships, e.g. mailing labels, mailmerge letters, etc. Support membership events and engagement. Serve as staff liaison for coordinators network, including scheduling and facilitating regional membership meetings and state coordinator meetings, gathering coordinator updates and providing periodic reports. Send membership communications via email marketing software and AMS. Monitor and manage general email inboxes in order to respond to membership-related inquiries, and forward messages to other staff pertaining to their work. Contribute content to ACCT Connect online learning and networking platform. Annual awards program Coordinate the annual regional and association award nomination and selection process including updating members on opportunities. Compile awards packets, communicate with selection committees throughout the process and notify winners. Work with other ACCT staff as necessary to solicit and compile materials for the awards program book for ACCT's annual Leadership Congress. Work with contracted design team to produce the program book and physical awards to be presented at the Leadership Congress. Coordinate awards-related activities for the Leadership Congress conference. Solicit and manage RSVPs to awards presentations and respond to inquiries. Assign seating to award winners and guests at presentation events. Respond to member inquiries and requests for information about awards. With colleagues, monitor and respond to emails that pertain to awards. Board elections Provide materials and assist with edits on first draft of the Advisor and candidate website to prepare for annual elections. Inform membership of openings and respond to inquiries about the nomination process. With ACCT communications staff, contribute to scripts for caucuses and senates at ACCT's annual Leadership Congress and prepare other caucus materials as necessary Team participation Attend and participate in staff meetings. Attend and assist with ACCT events, including national conferences, shorter in-person events and meetings, and virtual events. Assist internal departments such as accounting, public policy, and board services with membership reports and needed updates to AMS). Perform other duties as requested to support the Director, Vice President, and other staff in relation to responsibility areas outlined above, such as creating PowerPoints, performing research, preparing documents, etc. Required Skills, Abilities, Competencies Competency with Microsoft Office Suite, including Word, Excel and PowerPoint. Interest in and aptitude for figuring out technology tools and products. Strong creative thinking and problem-solving skills. Ability to work under the pressure of tight deadlines. Proactive, participative, and collaborative work style. Excellent written and oral communication skills. Understanding of and commitment to the ACCT's mission. Ability to work independently on assigned tasks with management support as needed. Desired Experience Experience with customer relationship management systems and/or databases. Project coordination experience. Background and/or interest in higher education. Knowledge of non-profit administrative functions. ACCT offers a competitive salary for this position annualized at $60,100 - $68,000 based on skills and experience. We also provide a collegial environment and comprehensive benefits including medical, dental, vision, life and disability insurance. We prioritize your future with access to a retirement plan and a flexible spending account. Further, we offer a 37.5 hour work week and paid time off benefits. Please forward a letter of interest and resume to: ***********. Must pass criminal, credit background check, and professional references check. ACCT is committed to hiring and retaining a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. The Association of Community College Trustees (ACCT) is a non-profit membership educational organization comprised of over 500 governing boards and over 6000 trustees who govern public community, technical and junior colleges across the U.S. and abroad. ACCT's Board Leadership group provides training and educational opportunities including board retreats, self-assessments, and CEO evaluations for community college trustees and governing boards. For more information about ACCT go to *************

Telemet America, Inc., based in Alexandria, VA, offers an integrated solution for investment and investor relations professionals, universities, and private investors through Telemet Orion. Fortune 500 companies use Telemet Orion to distribute price, performance, and industry data to key executives. The platform enhances workflow, increases revenue opportunities, improves productivity, and lowers costs for users, making it the smart choice for investment professionals since September 1979. Role Description This is a full-time on-site role for a Client Care Representative at Telemet America, Inc. in Alexandria, VA. The Client Care Representative must have industry experience in investments and will be responsible for providing customer service, support, ensuring customer satisfaction, and delivering a positive customer experience on a daily basis. Qualifications Customer Service Representatives, Customer Support, and Customer Satisfaction skills Knowledge of investment industry or financial markets is absolutely required! Bachelor's degree in Business Administration or Investments is required.

Commercial Agency Support Representative- Fredericksburg, VA Salary: $25.81 per hour/$52,000 annually When you grow, GEICO grows. And if you're the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with GEICO. We are looking for experienced local or agency and trucking professionals for our Fredericksburg, VA office. This role is for people who want to support business-to-business relations with insurance agents throughout the country. You'll be the first contact for agents and their customers: answering coverage and underwriting questions, supporting policy changes, and providing troubleshooting support for both sales and service functions. Join our team to deliver personalized service that demonstrates the value of building an agency relationship with GEICO. If you want a career with plenty of growth opportunities, let's talk. Under direct supervision, LEARNS processes for identifying, triaging and delivering solutions for sales and service inquiries related to Commercial Business-to-Business Relations via telephone calls associated with Commercial Truck Insurance. RECEIVES formal classroom training and BEGINS to handle sales and service inquiries related to Commercial Auto Insurance. Many associates see a base salary increase of 10% within their first year as a Commercial Independent Agency Support Representative! Qualifications & Skills: Minimum of 2 years of customer service or administrative support experience required Preferred experience working in an insurance agency or as a trucking insurance agent P&C license preferred Ability to effectively communicate verbally and in writing Ability to troubleshoot applications and escalate as needed Ability to work comfortably in a fast-paced, high-volume call center environment Minimum of high school diploma or equivalent; college degree or currently pursuing preferred MEETS the requirements specified below. Must be able to, with or without accommodation, perform the essential functions which include, but are not limited to seeing, hearing, typing, and speaking. Must be able to speak in a professional manner by telephone. Associate must attain and maintain the required licenses issued by the state insurance department. Must perform duties at a stationary workstation. Must be able to handle heavy call volume and stressful situations. Must be able to follow complex instructions, resolve conflicts or facilitate conflict resolution, and have strong organization/priority setting skills. Must be able to multi-task. Must be able to learn and apply large amounts of technical and procedural information. At this time, GEICO will not sponsor a new applicant for employment authorization for this position. Benefits: As an Associate, you'll enjoy our Total Rewards Program* to help secure your financial future and preserve your health and well-being, including: Premier Medical, Dental and Vision Insurance with no waiting period** Paid Vacation, Sick and Parental Leave 401(k) Plan Tuition Reimbursement Paid Training and Licensures *Benefits may be different by location. Benefit eligibility requirements vary and may include length of service. **Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect. The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.

Job Title: Customer Care Specialist Position Type: Full-Time Clearance Level: Top Secret Clearance (TS/SCI) Overview: Our Customer Service Center is looking for an energetic and welcoming Customer Care Specialist to deliver exceptional, high-touch customer service to our in-person visitors. In this role, you'll be the first point of contact, providing warm greetings and initial assistance for technical inquiries while supporting various IT-related tasks. Ideal candidates will bring a customer-centric mindset, hospitality skills, and a readiness to learn foundational IT concepts. Responsibilities: Greet and engage in-person customers with a positive, professional demeanor. Initiate customer interactions, listen actively, and inquire about technical issues or needs. Deliver excellent service to enhance customer satisfaction and foster strong relationships. Provide basic information on S/ES-ExecTech products, services, and respond to status inquiries. Learn and remember customers' names, delivering a personal touch in all interactions. Answer calls, log tickets, and assist with initial troubleshooting or support requests. Support in issuing passwords, mobile devices, and accessories as needed. Aid in ordering, receiving, and organizing general IT supplies (toner, card readers, cables, etc.). Qualifications: Proven ability to provide high-touch, quality customer interactions that prioritize customer needs. Energetic, detail-oriented, and calm under pressure, with strong problem-solving skills. Excellent verbal communication and listening skills, with the ability to quickly de-escalate tense situations. Strong organizational skills, with the ability to multi-task and manage multiple customer needs simultaneously. Proficient in maintaining accurate records within the service center's ticketing system. Quick thinker, able to remain confident and composed when resolving immediate concerns. Work Schedule: Standard hours: 8:00 AM - 5:00 PM, as the primary customer-facing team member. Potential for after-hours rotations for onsite support, including during government closures or early dismissals. Equal Opportunity Employer Statement: We are an Equal Opportunity Employer and consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic as defined by applicable law.

Pay Range - $16.00 - $16.00/hour + Tips Our secret to leading the way in hospitality? We put our people first! At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you'll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment. Join us and Be a Part of Something Good. Morning / Opening availability may be required Job Responsibilities Embody enlightened hospitality by leading interactions with genuine warmth and care towards both team members and guests Prepare and assemble food orders according to Shake Shack's standards and recipes Master all stations and rotate through them, keeping each day fresh and exciting Follow all food safety and sanitation procedures to ensure the safety of guests and team members Stand for something good by aligning with Shake Shack's values of integrity, inclusivity, and community engagement Job Qualifications Ability to learn quickly in fast-paced, high-volume environment Adaptability to various roles within the restaurant Consistently demonstrates integrity by doing the right thing and taking accountability Flexible schedule availability, including evenings, weekends, and holidays 16 years or older Perks We take care our team members and support them in building successful futures through a variety of industry-leading benefits. Weekly Pay Medical, Dental, Vision Insurance & Flexible Spending Accounts* Supplemental Life Insurance and Short-Term Disability* 401(k) plan with Company Match* Paid Time Off/ Sick Time* Employer Assistance Program (EAP) Commuter Benefits Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more Shake Shack Meal Discounts *Eligibility criteria applies Click the "Apply" button above to apply for this opening. About Us Beginning as a hot dog cart in New York City's Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good." Shake Shack is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.

Do you desire to be part of a nation-wide company that has a “family business” environment? If so, Pence Financial Group is the place for you. As a Client Service Specialist, you will be the primary contact person for the team. Your objective is to ensure all parties have a positive experience as you service client accounts and provide support to our advisors and their team. Attention to detail and a professional demeanor are imperative to success. As you succeed in your primary duties and excel at articulating the values and principles of our firm, your role will continue to expand. You will assist in performing the daily operational functions of an extremely fast-paced office environment, as well as managing client relationships on the firm level. Time management, versatility and adaptability in a constantly evolving and high-pressure environment are imperative. Responsibilities: Direct client contact - answer questions about accounts, etc. Coordinate all schedule logistics for prospects & clients as they meet with advisors Prepare and process new account paperwork Process service requests for clients Prepare correspondence Maintain client files Conduct client outreach Prepare/process paperwork, service requests, and back-office support as needed Work with team to ensure client experience Complete various projects and administrative functions, as assigned Thorough follow-thru on all tasks assigned Assist with client events, as needed Ability to travel to assist other locations, as needed Other duties as assigned Required Qualifications: Financial services experience; LPL preferred Outstanding organizational and time management skills Ability to proactively assess situations and work/think independently Experience working with a Customer Relationship Management (CRM) system - preferably SalesForce Excellent phone skills Computer literate Excellent written and verbal communication skills College degree or equivalent experience preferred Military experience a plus Full time in office position located in Alexandria, VA Hours are 8:30 AM - 5:00 PM Monday-Friday

District Partners is working with a prominent membership organization based in Washington, DC, in their search for a dedicated Member Services Specialist to join their team. This organization is committed to serving its members by fostering strong connections and providing support for various membership needs, including cancellations. Their values of integrity, respect, and inclusivity shape a welcoming environment for both team members and the members they serve. In this role, the Member Services Specialist will have a direct impact on member satisfaction by managing requests with care and precision. They'll engage in collaborative efforts with internal teams to ensure member needs are met while upholding the organization's commitment to exceptional service. Located conveniently near Union Station, this is a full-time, on-site position offering the chance to contribute meaningfully to a member-focused mission. Key Responsibilities: Respond promptly to membership requests, including cancellation inquiries, primarily through email. Coordinate with internal contacts to review and process each request. Communicate outcomes to members, providing clarity and support in all interactions. Maintain accurate records of member requests and ensure data integrity within the system. Uphold a high standard of service to enhance member satisfaction. Qualifications: Education: Bachelor's degree preferred but not required; relevant experience in customer service or an administrative role is valued. Experience: Candidates with office experience or a background in member support roles, such as those in financial services, government, or membership organizations, are encouraged to apply. Skills: Strong written communication skills with attention to detail. Typing proficiency of 50+ WPM. Familiarity with office software, Zendesk and email management systems. Personal Attributes: Highly organized, proactive, and able to work independently. Collaborative, team-oriented mindset to work with internal contacts. Location and Schedule: This is a full-time, on-site role, Monday through Friday, located near Union Station in Washington, DC.

Hogan & Sons Tire and Auto is a multi-generational family business that provides a full-service solution for all of your automotive and repair needs; ranging from tire replacement and inspections, to maintenance packages. We are looking for a Service Advisor to join our team. The Sales/Service Writer is responsible for selling and promoting all products and services offered by Hogan's by following the company's store standards and expectations. Compensation: Base (DOE) + Commission+ Bonus (45k-70k/year) Benefits: Competitive Bi-Weekly Pay Tuition Reimbursement, up to $3,000 annually Paid Vacation and Sick Time 6 Paid Holidays Medical, Dental and Vision Insurance (Effective 1 st of the Month after Hire) Life Insurance (Company paid) 401(k) Retirement Savings Plan with Company Match Discounted Services on Personal and Immediate Family Vehicles Opportunity for Advancement! Essential Roles and Responsibilities: Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company's standardized customer service techniques. Listen to and thoroughly document customer's concerns; inspect vehicle and refer to service history to accurately identify and verify customer's service needs. Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file. Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements. Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services. Follow proper procedures when cashing out a customer's ticket to include a review of the completed multi-point inspection and explanation of applicable warranties. Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers. Track all new returns, core returns and warranty parts for individual customers Other duties as assigned Qualifications: High School Diploma or equivalent Prior experience as a Service Advisor is helpful, but not required Possess valid driver's license Ability to work five days per week Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Fiducient Advisors provides tailored and personalized investment consulting services to clients such as retirement plan sponsors, endowments and foundations, private clients, and financial institutions. We operate with over 200 professionals nationwide, supporting our distinct purpose of helping clients prosper. The Client Service Associate role is a valuable part of the overall level of service and communication provided to clients, Consultants, custodian firms and money managers, working on the clients' behalf to help them achieve their investment goals, no matter how big or small. The position assumes responsibility for supporting the firm's Institutional Investment Consultants in the areas of account administration, client servicing, trading and consulting projects. Responsibilities: Act as a liaison between custodians and clients by maintaining client records and authorized signers, managing recurring distributions, opening accounts, preparing Standing Letters of Authorization, etc. Assist clients or Consultants with processing and facilitating money movements, including wires, electronic funds transfers, journals, DTC (Depository Transfer Check) of securities, ACAT (Automated Customer Account Transfer) and non-ACAT transfers in a timely manner while abiding by the Company's Compliance policies Draft investment trade paperwork on behalf of clients as it relates to Mutual Funds, Alternative Assets, Separately Managed Accounts, etc. in accordance with the Company's Compliance policies Support clients in completing paperwork for Hedge Fund and Private Equity subscription agreements in accordance with the Company's Compliance policies Uphold superior client service standards by providing timely follow-up, proactive communication and by being a knowledgeable resource for clients and colleagues Conducting outreach to build and maintain strong relationships with our client-base and identify firm services and solutions, such as digital, online access and cash management offerings, that support our clients' needs Sustain effective communication with firm colleagues from other departments by maintaining and updating client records and activities in the CRM, shared folders and process workflows Collaborate with peers on accomplishing operational and administrative duties; running reports, responding to general client requests, etc. Support Institutional Consultants with daily business practices including portfolio administration, client audit requests, telephone coverage, coordination of client meetings and special projects Required Education, Professional & Technical Experience Bachelor's Degree or relevant work experience 1-3 Years in Investment Consulting or Financial Industry Experience Proficiency in Microsoft Suite Broad investment knowledge including experience with mutual funds, investment managers, 401(k) and/or Defined Benefit Plan administrative procedures preferred Basic understanding of cash flow objectives Previous CRM, Advent Axys, Adobe and custodial portal experience is a plus Essential Traits Thoughtful ability to establish rapport and build relationships. Exceptional communication in a public setting with notable writing and presentation skills. Adaptability when priorities shift and able to work independently. Sound judgment and problem-solving skills. Innovative, curious, and enthusiastic. Detail-oriented with a high level of accuracy and organization. Ability to cultivate and develop inclusive and equitable working relationships to support a sense of belonging. Passionate about working in an organization that values and promotes diversity, equity, inclusion, and anti-racism. Work Environment & Travel Requirements This role may travel up to 5% of the time for training and or business/events. This role offers a hybrid work model with three days in one of our professional office environments and two days remotely. Physical Job Expectations The physical job expectations described here are representative of those that must be met by an associate to successfully perform the essential functions of this job: Must be able to remain in a stationary position for up to 8 hours. Constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information. The person in this position may at times need to move throughout the building to access different areas. Ability to move equipment weighing up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform their primary responsibilities. What We Offer (Summary Highlights) A workplace that welcomes authenticity and practices acceptance for what makes each of us different. We are committed to educating our team, growing as a firm, and taking intentional actions related to diversity, equity, belonging and inclusion. We strive to be active participants of change in and outside our industry. Paid Time Off Generous PTO with optional rollover Personal/Sick Time 10 Holidays with additional half days off for specific holidays throughout the year Summer Perks Bereavement Time -inclusive time off for a loved one, unborn child, or pet. Employer Paid Parental, Personal and Family leaves. Professional Development Day for eligible exams Work Life Convenience Benefits Exclusive Wellness Benefit Programs from VirginPulse, Care.com, Torchlight, Real Appeal, Peloton and more KindBody - Family & Fertility Assistance Wellness Reimbursement Program Professional Development Designation reimbursement Employee Referral Program Employee Resource Groups, Mentorship Program & New Hire Cohort 401K Plan with company match Cell Phone Reimbursement Program Fiducient Advisors is a CFA Institute DEI Signatory. As a signatory, we commit to six Code Principals that seek to drive DEI progress in a meaningful way that can be measured. The six principles focus on pipeline, talent acquisition, promotion and retention, leadership, influence, and measurement. Fiducient Advisors is an Equal Opportunity Employer that provides equal opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, genetic predisposition or carrier status, or any other characteristic protected by federal, state, or local law. The company is committed to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. It is expected that all employees are aware of this policy and that they create an environment that is sensitive and respectful to all individuals. We are committed to upholding a workplace that welcomes authenticity and practices acceptance for what makes each of us different. We are committed to educating our team, growing as a firm, and taking intentional actions related to diversity, equity, equality, belonging and inclusion. We strive to be active participants of change in and outside our industry.

Customer Service Representative $18-20 Hourly Based On Experience Looking to HIRE RIGHT AWAY!! Full Time Hours (35-40 Hours) Shifts: Monday-Friday: 9am-6pm Saturday: 11am-6pm Must Haves: Self-sufficient - Will be opening and closing by themselves Basic computer skills to enter shipping/tracking information Customer Service experience Organized, reliable, & meet deadlines Strong written and verbal communication skills Day to Day: This is a huge opportunity to get your foot in the door with a large fortune 500 company. The associate will have the potential opportunity to eventually grow with the operations, finance, or marketing divisions of the company if desired. The Associate will be opening and closing the store each day. They will be helping take packages from customers and ensure the packages are logged correctly to end up in the right location. They will be servicing anywhere from 1-2 clients per hour and helping to create new shipment logs/labels. They will be able to reach out to other team members for any questions that need to be escalated.

Provides outstanding customer service for all types of customer inquiries and transactions. Operates a teller drawer to serve customers which includes processing transactions and balancing cash drawer daily. Opens and services new accounts. Meets and exceeds customer expectations by accurately assessing needs and providing solutions. Complies with all department, bank, and regulatory policies and procedures. Minimum one year cash handling and customer service experience with prior banking experience preferred. Must possess strong computer skills and the ability to learn and grasp new technology. Be able to learn and understand bank products and services. Must be detail-oriented. Must possess strong interpersonal, communication and customer service skills. Possesses ability to problem solve and At MainStreet Bank we strive to bring talented, team-oriented individuals on staff to meet and exceed our customers' needs. MainStreet team members enjoy a friendly working environment, opportunity for personal and professional growth, generous benefits and access to resources for improving their well-being. For more information visit our website at ******************* MainStreet Bank is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class. PI324b5fad3378-26***********5

JOOLA is for looking for an experienced Customer Service Representative with a passion for growth and interest in pickleball and table tennis! JOOLA was first established in 1952 and built a global reputation as a pioneer in table tennis. In 2022, JOOLA expanded into the rapidly growing pickleball scene and quickly attracted the biggest names in the sport. As an official table tennis sponsor for three Summer Olympic Games and the official sponsor of pickleball's top athletes and the Professional Pickleball Association (PPA), the team at JOOLA combines its storied expertise with fresh perspectives to bring innovation to both sports. JOOLA creates a variety of equipment, apparel, and accessories for both table tennis and pickleball players, professional and recreational. With offices in US, Germany, Brazil, and China, JOOLA has a global presence and wide distributor network. We are seeking a dynamic and results-driven Executive Sales Representative to join our team. The Sales Representative will be responsible for driving and cultivating new business opportunities in the pickleball space, as well as maintaining relationships with existing clients. Responsibilities: Answering calls and emails from customers immediately Clarifying issues Determining the cause of the problems Expediting the corrections or adjustments Following up to ensure resolution Document all case activity using the case management system Record all customer interactions into case management system Follow up daily with all open cases to reduce aging of open cases Ensure speedy closure of customer cases Communicate withe the Customer Service and sales team on order fulfillment and issues Escalate products with high warranty claim issues to the Customer Service Supervisor Requirements: Minimum education requirement: Associate's degree 2-3 years of professional work experience; Consumer products industry preferred Effective leadership, interpersonal, and problem-solving skills Strong organization and communication (verbal and written) skills Ability to work well independently and as part of a team Ability to learn quickly, and take initiative in a fast-paced environment

JOB TITLE: Customer Service Representative EMPLOYER: Meck Insurance, LLC. REPORTS TO: Brian Meck SUMMARY: Responsible for all aspects of customer service to achieve customer satisfaction, quality service, and compliance with policies and procedures. DUTIES AND RESPONSIBILITIES: · Organizes, directs, and monitors daily activities for new business, renewals, cancellations and customer service. · Answers phones, internet and all other new business inquiries and gathers necessary information for quoting purposes. · Processes insurance quotes and creates quote proposals for new prospects, existing customers and renewals. · Tracks, monitors and processes all client policy renewals. · Directs, implements, and maintains service standards. · Creates, tracks and manages compliance with all Standard Operating Procedures. · Develops expert knowledge of use and efficiencies with Agency Management software system, Xanatek IMS. · Develops, implements, and maintains programs/processes to enhance customer experience and satisfaction. · Performs front desk agent responsibilities as needed to process office, customer and vendor needs efficiently. · Prepares accurate and timely reports as required. · Supports sales, advertising and marketing efforts of agency. · Develops and maintains organized filing systems for all paper and electronic files of agency. · Manages all office functions including telephone, internet, I.T., office supplies, mail, shipping and all other office functions. · Receives, scans, files and sends copies of all new policies, auto ID cards and policy endorsements for all clients. · Tracks new business sources within agency management system. · Performs other related duties as assigned by management. QUALIFICATIONS: • Bachelor's degree (B.A.) or equivalent. • Two years related experience or equivalent. • Proven leadership and business acumen skills • Good judgement with the ability to make timely and sound decisions • Must be able to speak, read, write, and understand the primary language(s) used in the workplace. • Commitment to excellence and high standards • Excellent written and oral communication skills • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm • Acute attention to detail • Strong organizational, problem-solving, and analytical skills • Ability to manage priorities and workflow • Proficient on Microsoft Word, Excel and Power Point. Becomes efficient in IMS Xanatek Agency Management System. • Excellent customer service skills • Ability to understand and follow written and verbal instructions. • Professional appearance and demeanor • Ability to effectively communicate with people at all levels and from various backgrounds. • Property and Casualty License obtained within 90 days of start date • Attention to detail, Strong organization skills and accuracy are absolutely essential to this role. COMPETENCIES: Problem Solving--Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. Project Management--Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities. Customer Service--Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Interpersonal Skills--Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Teamwork--Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Business Acumen--Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals. Cost Consciousness--Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources. Planning/Organizing--Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. Professionalism--Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Dependability--Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Initiative--Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. Innovation--Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About the Company Quantum Financial Technologies redefines small business lending with our diverse and adaptable financial solutions. We are a dedicated lending partner focused on empowering small businesses to achieve their growth objectives. We are committed to fueling the growth of enterprises and small-to-medium businesses (SMBs) with our tailor-made financial services. Recognizing that each business has unique financial needs and growth trajectories, we offer a range of customized solutions. From agile microloans for quick capital injections to expansive term loans for long-term strategies, our diverse portfolio ensures that we have the right financial tools to support your journey whether you are scaling up or solidifying your market position. Key Responsibilities Provide excellent customer service to all customers and adhere to department service level requirements Ensure privacy of customer information by adhering to Quantum's verification standards Conduct research, follow-up on customer requests and input adequate notation for all customer related communications Provide customers with accurate and precise information in response to their requests Analytical ability to evaluate issues, develop options for resolution and determine the best approach in order to defuse potential escalations Perform continuous outreach to established customers, with a focus on customer retention Collaborate with multiple departments to address customer requests Prepare contracts and other legally binding documents for execution by our customers Qualifications (Knowledge/Skills/Abilities/Experience) Bilingual (English/Spanish) required Ability to learn and adapt in a fast paced and remote environment Excellent problem solving skills and an ability to think outside the box Must be able to work productively and independently with the ability to prioritize assignments and issues of significance Open to procedural changes Must possess excellent communication skills (verbal and written) Must be an adept multitasker and demonstrate the ability to manage competing priorities Preferred experience in financial services product knowledge Skilled in Microsoft Office Suite (e.g., Excel, PowerPoint, Word) and willing to learn additional information systems and or software 3+ years experience in a Customer Service role Must be able to work flexible hours and willing to perform different tasks as assigned Suggested Hours: 9:30am-6:30pm Monday-Friday Hybrid in office/remote

BrightKey is growing and we are looking for you to join a dynamic team as a Call Center Representative dedicated to making a difference! In this role, you will be the first point of contact for our customers, which include a diverse range of non-profit, professional, and service organizations. Your main responsibility will be to assist these organizations by addressing their inquiries, resolving issues, and providing guidance to ensure they receive the support they need to achieve their missions. If you thrive in a fast-paced, team-oriented environment and enjoy making a positive impact, this could be the perfect opportunity for you! Job Description: As a Call Center Representative, you will be an integral part of a team that provides exceptional customer service to non-profit organizations and their clients. You will handle inbound and outbound calls, as well as respond to emails, ensuring that all interactions are professional, courteous, and effective. This position offers a career opportunity with potential for growth within the company. Key Information: On-Site, First shift, Monday through Friday - 40 hours per week Location: Annapolis Junction, MD Medical, Dental, Vision, Pet and other Insurance options Participation in a company 401k program Paid Time off and 10 paid holidays Pay rangeis $19.00-$23.00 per hour BONUS: we offer a $1,000 completion bonus after completing your first year of employment with BrightKey! Key Responsibilities of the Call Center Representative: Answer incoming calls and respond to emails in a timely and professional manner. Assist customers by providing information, resolving issues, and answering inquiries related to non-profit services. Maintain a high level of product and service knowledge to effectively support customers. Document all customer interactions and update records accurately in the database. Collaborate with team members to ensure a seamless customer experience. Identify and escalate priority issues to the appropriate team members or departments. Follow up with customers to ensure their concerns are resolved to their satisfaction. Participate in training and development programs to enhance skills and knowledge. Contribute to a positive team environment and support colleagues as needed. Qualifications: High school diploma or equivalent; associate or bachelor's degree preferred. Experience in a call center representative or customer service role is ideal. Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Ability to handle a high volume of calls and emails with professionalism and efficiency. Proficient in using computer systems and software applications including MS Office (Outlook and Excel). Compassionate and empathetic, with a genuine desire to help others. Ability to work independently and as part of a team. Flexible and adaptable to changing priorities and tasks. Employment is contingent upon the successful completion of a background check. BrightKey is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws. CSR-091724 Call Center Representative Customer Service Powered by JazzHR Compensation details: 19-23 Hourly Wage PI110512f94259-26***********0

The Client Service Associate provides primary support to the Wealth Management Team and must possess excellent organizational skills and interpersonal capabilities to effectively interact with teammates, clients, and the back office. The position will provide support to Financial Advisors, be responsible for all administrative duties, and assist in all areas of client operations including opening new accounts, movement of funds, and account maintenance. The Client Service Associate must be detail oriented and have the flexibility and ability to prioritize various projects, have strong follow-through, and take initiative on tasks. This position is a part-time position working an average of 20 hours per week in the McLean, VA office. Responsibilities Masters custodial, portfolio management, and customer relationship management software and platforms. Maintains various aspects of client accounts including opening new accounts, processing, submitting, and filing documents. Provides client operational support, including getting the client online, entering trades, and executing money movement. Handles alerts and action items from broker/custodial platforms. Assists with data entry into the planning software provided by the firm. Supports Financial Advisor by preparing correspondence and commentary, client proposals, presentations, and spreadsheets. Assists with client presentations, including preparing, assembling, and proofreading various documents for client books; PowerPoint, and Excel documents for presentations; and marketing materials and various forms. Assists with formulation of policies and procedures in regard to opening accounts, maintenance of client files, quarterly preparation of information for client billing and other operational functions performed on a regular basis. Performs various administrative functions; answering and directing incoming telephone calls; opening, dating, and sorting incoming mail; preparation of outgoing US mail, courier, or delivery service packages, ordering of supplies; and equipment maintenance. Performs various clerical duties including copying, printing, assembling, and binding of material for special projects as needed. Organizes client files and securely handles confidential material. Maintains information in the contact management system. Professional Experience Experience in financial services industry with operations or sales assistant experience preferred. Proficiency with Microsoft Office - Power Point, Excel, Word, Outlook. Undergraduate degree preferred. Personal Attributes Collaborative team player with positive attitude. Excellent written and verbal skills to effectively communicate with clients, teammates, and other parties on behalf of the team. Ability to organize and prioritize work to manage competing business priorities. Detail-oriented with excellent follow-through. Unquestionable integrity and good judgment. Ability to learn new processes quickly and take initiative. Strong client orientation and customer service skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Cary Street Partners participates in e-Verify and will submit your I-9 documentation to the federal government to confirm your legal eligibility to work in the United States.

Why You Want To Work Here: We are a growing union providing our members with competitive benefits and powerful resources to help advance their careers. We have a casual and fun environment and opportunity for advancement! The Call Center Representative is responsible for the accurate and timely response to customer service based questions over the phone and via email. Responsibilities of the Call Center Representative: Answer incoming phone calls Document phone calls in Sharepoint Receive and respond to incoming emails Route calls to appropriate departments Maintain files of information Research correspondence files, payroll reports, microfilm, and system record to determine the correct information for employer and/or participant system files, i.e., Federal Identification Number or Social Security Number discrepancies Other duties as assigned Requirements of the Call Center Representative: Over 1 year of previous customer service / data entry experience Listens well with the ability to communicate effectively both in verbal and written communications Presents a professional image in the office Strong attention to detail Demonstrates ability to manage complex issues while maintaining a flexible, positive, and cooperative demeanor

Crystal Clean (CC) is one of the nation's leading privately held companies in the environmental waste services industry. We are seeking highly motivated individuals with a strong work ethic to join our rapidly growing company. Crystal Clean offers competitive compensation, excellent benefits, and opportunities for advancement. We are willing to provide complete training for this opportunity! Purpose: Filter Drivers support Crystal Clean's oil collection program by collecting used oil filters from customer locations and transporting them safely back to the branch. Essential Duties: Service existing customers by removing full oil filter containers and leaving empty containers. Provide excellent customer service. Align work orders to minimize mileage and travel time. Inspect vehicle and equipment for safe operation. Maintain driving log for D.O.T. Complete all required paperwork accurately and neatly. Recognize potential sales opportunities and notify appropriate branch personal. Adhere to all corporate policies and standards including but not limited to environmental and regulatory, human resources, facility, equipment, operations and maintenance. Present a positive image of Crystal Clean to fellow employees, external contacts, and the general public. Other duties as assigned by management. Position Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The following requirements are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Education, Certificates, Licenses, or Designations Must be able to obtain Class B CDL License with Air Brakes and Hazmat endorsements Specific Skills Ability to work independently and keep to a tight schedule Safe Driving Record Strong customer service Work Environment: While performing essential duties of this position an individual regularly works in a variety of environments, and is required to see, talk, hear, reach with hands, stand, walk, and drive. Duties may require bending, squatting and twisting, and exposure to dirt, dust and fumes. Lifting over 50 lbs. will be required on an infrequent basis. Individual will be exposed to outdoor environment (including heat and cold) on a frequent basis. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties. Crystal Clean LLC is an Equal Opportunity Employer. Crystal Clean expressly values diversity, equity, and inclusion, and encourages the applications of individuals from diverse backgrounds, so that Crystal Clean reflects the communities and customers that we serve.