Customer Service & Operations Support (BAC)
Member service representative job in Yakima, WA
Join Our Team as a Branch Administrative Coordinator!
Are you a detail-oriented multitasker with a knack for keeping things running smoothly? Do you thrive in a dynamic environment where your organizational skills and proactive approach make a real impact? If so, we want you to be our next Branch Administrative Coordinator (BAC)!
Why You'll Love This Role:
Be the Backbone: You'll play a pivotal role in ensuring our branch operations run like a well-oiled machine.Client Champion: Manage client tickets, handle service requests, and maintain accurate records in our CRM.Support Hero: Provide essential support to our technicians and branch management, ensuring customer satisfaction and operational success.
What You'll Do:
Service & Technician Coordination: Assign client tickets to technicians and assist with mapping, routing, and scheduling.Handle incoming service requests via phone, email, or online portal.Review daily reports, batch tickets, and ensure quality control.Account & Billing Management: Create and update client accounts, manage billing and invoicing, and handle collections.Conduct monthly closing procedures and log service issues and requests.Documentation & Compliance: Ensure technician licensing is up-to-date and maintain compliance documentation.Keep service binders organized and up-to-date.Technical & Administrative Support: Provide first-tier technical support for our logbook and customer portal.Manage office supplies, equipment, and mail.Branch Manager Support: Assist with payroll, inventory management, and reporting.
What you'll get working here:
Salary: $20-25/hr to start (depending on experience) plus performance bonuses and sales commissions On-the-job training and development Pride in your work and the Sprague missionA supportive team environment based on family values Unlimited growth opportunities, with continuing education and leadership training
Benefits:
Health, Vision, Dental Insurance within 30 days of hire 401K after 1 year, with 100% match up to 3% plus 50% match up to 6%Paid time off: Personal time available day 1, holiday and vacation time after 90 days Childcare assistance and college savings plan
Ready to Make a Difference?
If you're ready to take on a role where your contributions are valued and you can grow with us, apply today! Join us in delivering exceptional service and ensuring our branch operates at its best.
Apply Now and Be Part of Our Success!
Compensation details: 20-25 Hourly Wage
PIac594397b941-37***********4
Customer Service Representative
Member service representative job in Kirkland, WA
Customer service
📍
Onsite | Full-Time | Permanent Role
💰 $45,0000-$54,000 + Commission (depending on experience)
✨ Great Benefits
FULLY ON-SITE
About the Role:
Join a dynamic, people-first team where every day brings new opportunities to connect, learn, and grow! An ideal candidate will be a friendly voice of our contact center.. This is a professional, customer-focused role (not your typical call center) where your goal is to turn incoming calls and chats into scheduled property tours or virtual appointments.
What You'll Do:
Handle 50-60 incoming prospect calls per day with warmth and enthusiasm
Schedule and host virtual tours or set up in-person appointments
Answer live chats, texts, and follow-ups to support the leasing process
Provide excellent customer service and build rapport with prospects
Keep accurate records and notes in our CRM
Stay up-to-date on property details, amenities, and specials
Collaborate closely with teammates and property managers
What We're Looking For:
Strong customer service experience (required)
Call center, customer service, or leasing experience a plus
Friendly, positive communicator with great multitasking skills
Organized, detail-oriented, and tech-savvy
Reliable, punctual, and team-oriented
Why You'll Love It Here:
Competitive pay + monthly commission
Supportive, inclusive team environment
Technical Service Representative
Member service representative job in Woodland, WA
Located in Woodland, WA, LifePort is the leading manufacturer of medical transportation and interior products as well as ballistic armor protection systems for fixed and rotary wing aircraft. From large multi-aircraft projects to small custom projects, LifePort supplies the industry's largest aerospace OEMs and end users with the finest aviation solutions today.
Position Summary:
The Technical Service Representative is responsible for the technical support of LifePort designed aircraft interior products, which would include assistance with drawing and manual comprehension, the maintenance, servicing, and overall operation of the equipment, as well as the installation and any needed troubleshooting.
Essential Functions:
Performs onsite technical support and installation assistance of products in various model / make airframes in accordance with LifePort data and FAA approved practices
Provides training to customers for the installation and removal, operational use, and maintenance of LifePort equipment
Solicits sale of new or additional parts or services and may create or edit quotes and sales orders
Collects customer market feedback (MFA)
Addresses complaints and performs Root Cause Analysis as required
Coordinates product return repair activity including warranty evaluation and repair charges
Communicates directly with customers, both remote and in person
Manages the import and export of technical documentation as required
Monitors upcoming shipments requiring data packages needing creation in hardcopy, via digital media, or uploading to secure FTP site
Completes system reviews prior to shipping
Assists Part Sales in determining replacements parts, reviewing warranty claims including issuing returns (RMA's) as required
Building product guides for customer use
Limited travel both foreign and domestic
Job Specifications (Knowledge, Skills and Abilities):
Ability to set priorities, meet deadlines, and multitask
Excellent organization skills with strong attention to detail
Excellent teamwork skills and high degree of initiative required
Excellent communication both written and verbal
Must be proficient with MS Suite (Word, Excel, Outlook)
FAA Airframe or FAA Airframe/Power plant license or prior military aviation experience
Good understanding of hand tools
Sheet metal experience preferred
Avionics experience preferred
Able to read electrical schematics and/or technical drawings
Able to travel domestically or internationally when required
Education, Certifications and Experience:
High School Diploma or GED
BA/BS degree in a related aerospace field preferred
4+ years of aviation experience
Physical Demands and Work Environment:
Working conditions are normal for that of a manufacturing/machine shop/office environment.
All employees are expected to adhere to Company safety policies and wear personal protective equipment when exposed to work areas or performing tasks where it is required.
Please note this is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
This position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22 C.F.R. § 120.14 is required.
The characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The information contained in this job description is for compliance with the Americans with Disabilities Act (ADA) and is not an exhaustive list of the duties that may be required for this position. Additional duties are performed by the individuals currently holding this or similar positions and additional duties may be assigned.
Our Competitive Benefits Include:
PTO - Paid Time off and emergency/personal sick leave
Annual performance bonus program
Wellness program and onsite gym with free personal training
Flexible schedule
Paid company holidays
Comprehensive medical, dental and vision benefits with HSA and FSA options
401K with employer contribution
Employer paid basic life & disability coverage
Employee life assistance program
Additional voluntary benefits include: LegalShield, long term disability, pet insurance, voluntary accident, voluntary hospital Indemnity and voluntary critical illness.
EQUAL OPPORTUNITY EMPLOYER
Auto-ApplyClient Service Rep - Teller (Goldendale)
Member service representative job in Goldendale, WA
You will find a lot more at Riverview Bank! Finding a place to grow, contribute and make a difference is what you will find working with us - it's about you! We are looking for team members with vision, leadership, and that special can-do spirit. Riverview Bank strongly believes in investing in our team members, and in the communities we serve.
SUMMARY Contributes to the provision of basic bank deposit services while promoting a positive Riverview image through friendly and efficient processing of customer transactions while following bank policies and procedures. In addition, the incumbent develops skills to generate deposit growth by learning how to assert himself or herself and effectively sell and cross-sell Riverview products and services.
The salary for this role will be between $19 and $21. The specific salary offered will depend on several factors including but not limited to applicant's skills and prior relevant experience. Hired candidate may be eligible for healthcare benefits, 401K plan, short term & long-term disability coverage, life insurance, vacation & sick time, educational assistance, and several holidays. Certain roles are eligible for additional rewards.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Provide customer service and use problem solving skills to satisfy customer needs (may be in person and/or via the telephone).
Computer data entry and inquiry.
Process, record, track and verify various types of financial transactions, information and events.
Prepare and/or complete various reports and forms accurately.
Maintain a balanced cash drawer.
Sell and cross-sell Riverview products and services.
Open new accounts.
Follow branch procedures
Comply with regulatory and state and federal laws
Follow all security procedures
Additional Duties and Responsibilities:
Participates in and completes training objectives with passing scores.
Follow all Riverview policies and procedures.
Other duties as assigned
RELATIONSHIPS
Daily contact with Supervisor to receive direction and interpretation of existing and new branch procedures.
Daily contact with customers and prospective customers in providing assistance to fulfill their banking needs.
Frequently confer with other departments providing assistance and coordination of operations.
Occasional contact with members of professions with whom the incumbent must consult from time to time, i.e., attorneys, accountants, and other financial intermediaries.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED); and 6 months of cash handling/customer service experience. SKILLS:
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent.
Ability to apply common sense understanding to carry out detailed written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Ability to promote the sale of products and services through verbal recommendation.
Requires the basic skills associated with the general use of computers and other business office equipment.
Ability to offer flexibility in a changing work environment is imperative.
High attention to detail.
PHYSICAL DEMANDS:
While performing the duties of this job, the employee is regularly required to effectively communicate via phone/video, messaging, and email. The employee is required to use computer and office equipment such as a computer, printer, copier, as well as computer software such as Microsoft Office. You may also frequently be required to occupy a workstation for long periods of time.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions
.
Riverview Bank does not accept unsolicited resumes from any third party staffing agencies and/or search firms for any job postings.
Third parties are not authorized to submit profiles, applications, or resumes to this site or to any Riverview Bank employee. Any such submissions, Riverview Bank will not be responsible for any fees related to unsolicited resume submissions without written consent from the Talent Acquisition Team. Including, but not limited to the candidate hired for a position.
Riverview Bank is an equal opportunity employer and affirmative action employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Customer Experience Representative
Member service representative job in Tacoma, WA
Responsive recruiter Benefits:
Employee discounts
Flexible schedule
Free food & snacks
Summary:Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish Swim School members and as such is responsible for presenting a positive image for the company.
Make waves and pave the way for your career. At Goldfish Swim School we are not only passionate about building confident lifelong swimmers, we are also passionate about building the careers of our team members. We believe that the hard work and dedication of our team members help create skills that will last a lifetime. We take time to develop both personal and professional skills that prepare team members for their future careers.
Perks and Benefits:
Paid on-the-job training
Flexible scheduling
Culture driven company
Employee recognition programs
Primary Duties and Responsibilities:
Answers telephones, emails and texts and responds to inquiries in a professional manner.
Conducts sales calls for prospective members.
Processes student registrations using effective sales/customer service techniques.
Resolves customer concerns/complaints using a professional approach.
Assists customers with purchases of merchandise and memberships.
Greets parents and students as they report to the front desk.
Checks in students on the attendance tracking system.
Maintains cleanliness of the lobby, snack shack, changing areas, and restrooms.
Makes calls to resolve open account problems
Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.
Job Qualifications and Skills
Ability to work with children
Excellent communication and organizational skills
High energy
Strong work ethic
Must pass background examinations prior to training
About Goldfish Swim School:
Goldfish Swim School has been an industry leader in the swim lesson community since 2006. Our team is growing, and we are looking for team players who are enthusiastic, have a can-do perspective, and enjoy working with kids. We provide paid on-the-job training, flexible scheduling, a rewarding work environment, and a one-of-a-kind culture that will make you smile, too!
Safety Standards: The safety of our swimmers, parents and team members is of the utmost importance. Goldfish Swim School follows all CDC and WHO safety standards along with following any local guidelines. In addition here are some additional safety precautions and procedures we follow:
Every shift has an on-staff cleaner to sanitize high touch areas in our lobby and pool areas
Our pools are disinfected with chlorine to provide the safest swimming environment
Our state-of-the-art ventilation system allows fresh air to continuously circulate into our building, further minimizing the spread of any airborne virus
If you, or someone you know, desires to work for a place where you can make a difference, explore, apply and then join us. Goldfish Swim School Tacoma is a learn-to-swim facility for kids ages 4 months to 12 years. Our proven confidence-building curriculum promotes a love of swimming and teaches children to be safer in and around the water. For additional information see ********************************************** The information within this posting is not all-inclusive and may be subject to change. Employee to fulfill other duties and responsibilities as assigned by the Employer. Goldfish Swim School Tacoma is an Equal Opportunity Employer. Compensation: $17.50 - $20.00 per hour
Tropical Vibes & Impacting Lives!
You feel it the moment you walk in. There's more than vibrant colors, a tropical theme and happy children. There's something different, something extraordinary. Something truly GOLDEN. It's passion. Not just a passion for kids or a passion for swimming…it's a special passion for changing - even saving - lives, by being a part of kids learning to swim.
When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You're also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it's more than a job - it's an endless pool of possibilities, opportunities and life-changing moments!
Making Waves with Passion, Purpose & Core Values!
At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team!
We go above and beyond with every detail to create a GOLDEN Experience!
We believe in nurturing a culture that provides WOW! Customer Service
We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust
We meet and exceed expectations so you see Extraordinary Results
We make a big deal about life's accomplishments by remembering to Celebrate!
Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.
Auto-ApplyGrounds & Nursery Services Specialist 5 (C)
Member service representative job in Lynnwood, WA
This classified position is responsible for the care and upkeep of approximately fifty acres of campus grounds, and reports to the Grounds and Recycling Manager. Position works with other grounds and landscaping staff, faculty, students, and administration, as well as the horticulture department in the planning, development, and maintenance of all outdoor spaces. Outdoor spaces include lawns, gardens, green spaces, bioswales, jogging trails, sidewalks, plazas, raised walkways, parking lots, and access roads. Grounds maintenance activities continue year-round to ensure the campus is beautifully landscape, safe and clean. Position is also responsible for assisting the recycling department and the hazardous waste programs to ensure that the campus is operating in an environmentally responsible way, minimizing waste products and practicing sustainability.
This is a classified staff position that reports to the Grounds Manager.
For information on applying, please see Application Procedures and Required Documents, below. Applications received by December 29, 2025 at 11:59pm PST will receive priority consideration. Position is opened until filled.
Responsibilities include, but are not limited to:
* Coordinate, plan, and perform grounds maintenance programs and landscape projects.
* Collaborate with implementing the College Facilities Master Plan and special projects by assisting in planning and cost development of campus landscapes, existing landscape installations, maintenance, and renovations.
* Assist in EHS programs, which includes recycling and stormwater maintenance.
* Complete training, licensing, and certifications applicable to responsibilities.
* Operates power and motorized equipment, such as light tractors, front-end loaders, sweepers, backhoes, trucks, chippers, lawn mowers, forklifts, lawn edger, blowers, line trimmers, hedgers, chainsaw, and lawn vacuums. Maintain hand tools and other mechanical equipment relevant to grounds work.
* Pressure washing of outdoor surfaces and structures, striping of parking lots and fire lanes, installation and upkeep of outdoor signage, and some structure maintenance.
* Submit requests for supplies and equipment.
* Manage daily work orders in the database.
* Be able to work outside in all types of weather and conditions, including extreme heat and cold. Able to lift 50 pounds and handle larger weights of equipment, materials, debris, and supplies with assistance or appropriate equipment.
REQUIRED QUALIFICATIONS:
* One year of experience in gardening, grounds maintenance, nursery, parks, or related activity.
* Current driver s license.
(See Conditions of Employment section for additional requirements.)
DESIRED QUALIFICATIONS:
* Degree in horticulture or closely allied field, OR equivalent experience in grounds maintenance.
* Ability of work independently and as part of a team.
* Ability to work under stressful situations and manage stress appropriately.
* Ability to prioritize unplanned projects while performing daily duties.
* Ability to accomplish repetitive tasks.
* Ability to work effectively with populations representing diverse backgrounds, life experiences, and abilities.
PHYSICAL WORK ENVIRONMENT:
The position requires working outdoors in a variety of weather conditions with exposure to the elements; climbing ladders and scaffolding, working at heights, stooping, kneeling, crawling, reaching and climbing. The ability to lift 50 pounds and move 100 pounds or more is required. The ability to manipulate hand equipment requiring repetitive arm-hand movements is essential. Operating a motor vehicle requiring a standard driver's license and other types of heavy equipment is essential. Cleaning up minor spills that may require PPE gear is required. Effective communication skills, both oral and written, are essential. This includes the ability to speak clearly and fully comprehend written and spoken English, and will include communication with people for whom English is a second language.
WORK SCHEDULE:
Full-time, 40 hours per week, dayshift, Monday Friday. This position is considered an essential personnel position that is required to work when needed during events such as snow storms or emergencies related to Grounds issues even when the college is closed.
COMPENSATION:
Salary range 41. Beginning salary is $47,988 - $51,588 annually, with progressive increases to $56,880, plus a full state benefits package, which includes tuition waivers for college classes, medical, dental, retirement options and more. Vacation and leave package includes 12 sick days per year, 11 scheduled holidays, 1 personal holiday, 3 personal leave days, and 14 vacation days per year (incremental increases to 24 vacation days per year).
CONDITIONS OF EMPLOYMENT:
* You must document your citizenship or employment authorization within three days of hire.
* Criminal background check. Prior to a new hire, a background check including criminal history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant s suitability and competence to perform in the position.
* All new positions are contingent upon funding.
* At this time, Edmonds College does not sponsor H1-B Visas.
* Complete, sign, and submit Declaration Regarding Sexual Misconduct
APPLICATION PROCEDURES AND REQUIRED DOCUMENTS:
All applicants must apply online. No paper submissions or emailed materials will be accepted. Your online application must include the following documents in order to be complete:
* Cover letter that addresses the required qualifications
* Current resume
* Names and contact information for three references.
* For veterans' preference, please scan and attach your DD214, Member-4 Form
Important, if this posting is on an external website other than ****************** or Edmonds College Job Opportunities please follow one of these links to apply. Applying via an external webpage will not enter our application system.
ABOUT THE COLLEGE:
Established in 1967, Edmonds College is a public, four-year, state college. It focuses on academic excellence, student success, and community engagement, which reflect the three aspects of its mission: Teaching | Learning | Community. It serves about 20,000 students annually, including more than 1,000 international students from more than 60 countries. The college offers nearly 70 associate degrees and 60 professional certificates in about 30 programs of study. Its highest enrolled programs are the Associate of Arts/Associate of Science degrees, Paralegal, Allied Health (pre-nursing degree), Business/Accounting, Construction Management, and Culinary Arts. The college is located in the center of the growing south Snohomish County communities of Edmonds, Lynnwood, Mountlake Terrace, Brier, Mill Creek, Mukilteo, and Woodway. For more information, visit ****************
EEO/AFFIRMATIVE ACTION STATEMENT:
The college provides equal opportunity in education and in employment per state and federal law. The college prohibits discrimination against any person due to race, color, religion, national origin, sex (gender), disability, sexual orientation, age, citizenship status, marital status, veteran status, or genetic information. For questions about our nondiscrimination policy or gender equality and athletic teams, contact Kathy Smith (Title IX and Section 504 Coordinator/Investigator); Clearview Building, Room 122B; ***********************, ************.
JEANNE CLERY STATEMENT:
In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act of 1998, and as a part of Edmonds College s commitment to safety and security on campus, the College reports the mandated information about current campus policies concerning safety and security issues, the required statistics, and other related information for the past three (3) calendar years. Edmonds College s Annual Security and Fire Safety Report is available online at *********************************************************************************************************
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Easy ApplyTechnical Service Rep
Member service representative job in Spokane, WA
Are you looking for an opportunity to be part of a great sales team and a strong company that believes in their people?
Do you want to use your industrial rubber and application knowledge to help solve customer problems, answer their questions to build sales and customer satisfaction?
As a Technical Sales & Service Representative (TSSR) at Applied Industrial Technologies, you will use your strong customer service and technical skills to respond directly to customer requests and support our Applied Account Manager team regarding applications, product selection, and installation of our industrial rubber product selection. You'll spend time interacting with customers to determine their needs and then helping to meet that need. You will have a direct impact on customer satisfaction, retention, and sales results!
Responsibilities
Provide technical customer support and problem solving for rubber applications, systems and supporting components to customers and our own Branch sales/support associates
Professional point of contact for customer quotes and product sourcing
Build customer satisfaction and sales by providing assistance for product selection, interchange & replacements, cycle time reductions, and improving overall customer satisfaction
Timely and accurate reporting
Requirements
2+ years proven customer service or sales experience
Use of proper English grammar, written and verbal
Ability to read / understand technical drawings
Work independently and as part of a team
Listening, negotiating, and effective questioning skills
Ability & desire to quickly learn new processes and systems
HS Diploma or Equivalent
Ability to pass a DOT medical and drug screen
Industrial rubber products application knowledge (conveyor belting, fabrication, splicing),
preferred
When you join the Applied team, you will enjoy:
Base salary and bonus opportunities
Comprehensive benefits package including health care, vision, & dental, 401(k) with company match
Personalized training & development program
Career development opportunities
Work for a corporation that believes in developing its people. Applied employees believe in the company and love the environment. Individual contributors with fresh ideas and passion for excellence are encouraged and rewarded.
#LI-RB1
Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.
Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
Auto-ApplyAdministrative Services Officer 2
Member service representative job in Washington
DEPT OF ENVIRONMENTAL QUALITY
We are looking for results-oriented, driven individuals with a thirst for problem solving. At Arizona Department of Environmental Quality (ADEQ) our mission is to protect and enhance public health and the environment in Arizona. Through consistent, science-based environmental regulation; and clear, equitable engagement and communication; with integrity, respect and the highest standards of effectiveness and efficiency. Because Arizonans treasure the unique environment of our state and its essential role in sustaining well-being and economic vitality, today and for future generations.
We are currently looking for employees who are committed to our Agency, passionate to excel in their career and engaged in our mission. Only this caliber of employee will be successful in driving our Agency towards accomplishing our mission
ADMINISTRATIVE SERVICES OFFICER 2
Job Location:
Address: 1110 W. Washington Street, Phoenix, AZ 85007
Waste Programs Division
Posting Details:
Salary: $60K-$65K
Grade: 21
Closing Date: Open Until Filled
Job Summary:
As an Administrative Services Officer 2 you will be our team lead for the Underground Storage Tank (UST) Taxes and Fees Program, making regulatory determinations for UST tax exemptions and refunds for the Program. Drawing on your extensive experience and knowledge of finance, you will perform financial hardship evaluations and ability to pay evaluations for UST and Leaking Underground Storage Tank (LUST). You'll audit the financial reviews of reimbursement claims for UST-LUST programs and partner with our Financial Responsibility team to review complex financial data associated with submittals of corporate guarantees, financial test of self-assurance, surety bonds, letters of credit, trust funds, and local government financial tests.
This position is available for remote work on a full-time basis within Arizona (including virtual office arrangements).
The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.
Job Duties:
• Financial Hardship Review & Document Review and Evaluation - Reviews applications submitted to UST-LUST to evaluate the customers' ability to pay or complete a financial hardship review for various programs. Review of financial responsibility (FR) documentation submitted by private and government entities. Evaluate and track compliance with state FR requirements. Communicate and correspond with owners/operators and insurance companies to obtain required FR documentation.
• Compliance Determinations - Reviews complex financial responsibility mechanisms and makes financial compliance determinations, as well as provides financial responses to appeals for the UST-LUST program.
• UST Tax Exemptions and Refunds Processing - Reviews and processes UST Tax Exemption certificate applications and associated refunds for non-regulated systems.
• Trend Analysis / National Trends - Conducts research to look for trends in program costs and compare across companies within Arizona as well as nationally.
• Strategic Planning - Discusses section financial trend improvement needs with section management and division leadership, and makes recommendations on necessary/potential updates to AZ statute or rule. Additionally, assist FR team lead/legal specialist with tracking and analyzing FR compliance data and industry trends as they affect commercial liability insurance in Arizona. Discuss program improvement needs with section management and help develop recommendations on necessary/potential changes to processes.
• Professional Development - Mentors and provides training to UST-LUST section members and other agency personnel regarding financial determinations with UST-LUST programs.
• Community Outreach - Provide outreach to the owner/operators on specific financial and technical requirements of FR.
Knowledge, Skills & Abilities (KSAs):
Knowledge
• Knowledge of accounting and budgeting principles and concepts; forecasting techniques; resource allocation methodologies; invoice review; insurance and financial terms, concepts, products, and common industry practices.
• Knowledge of the principles and practices of administrative support and office management; principles, concepts and current practice in government administration, state laws, rules, regulations, policies, and practices.
• Knowledge of federal regulations, Arizona Revised Statutes, applicable agency manuals, policies and procedures; funding mechanisms for complex governmental financial operations including appropriations, grants and fee-based finances; Arizona UST Revolving Fund reimbursement statutes, codes and rules.
Skills
• Skills in interpersonal, written and verbal communication; critical thinking; organization; project prioritization and time management maintaining business records through automated financial and budgetary systems; accounting methods and techniques.
• Skilled in virtual visual management tools, with specific reference to Trello and ability to use advanced functions in that platform.
• Skilled in computer usage including: Microsoft Office Suite (including Word, Excel, Access and Outlook) & Google Workspace.
Abilities
• Ability to conduct data pulls and synthesize data to communicate compliance status and trends.
•Ability to develop, analyze, interpret and effectively communicate complex financial data; communicate verbally and in writing with internal and external customers; successfully initiate and maintain complex relations; work and be productive independently, in one-on-one and group settings; balance, prioritize and organize multiple tasks and complete assignments by applicable deadlines.
• Ability to apply LEAN concepts, principles and tools used to create and deliver the most value from the customer's perspective while consuming the fewest resources, and engaging people in continuous problem solving.
Selective Preference(s):
• Bachelor's degree in Accounting, Finance or Business Administration
• Minimum 2 years' experience in such fields as personnel, budget analysis, purchasing, accounting, data processing or related administrative services work
• Master's degree may substitute for 1 year of the required experience
• Driver's License (non-CDL)
Pre-Employment Requirements:
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Benefits:
Among the many benefits of a career with the State of Arizona, there are:
· 10 paid holidays per year
· Accrual of sick and annual leave beginning at 12 and 13 days per year respectively for full-time employees
· Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
· A top-ranked retirement program with lifetime pension benefits
· A robust and affordable insurance plan to include medical, dental, life, short-term and long-term disability
· An incentivized commuter club and public transportation subsidy program
· We promote the importance of work/life balance by offering workplace flexibility
· We offer a variety of learning and career development opportunities
By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.
Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page
Retirement:
ASRS Lifetime Benefits
Contact Us:
Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting *************.
Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.
Traveling Member Services Rep
Member service representative job in Washington
Are you ready to take your customer service skills on the road and make a real impact? At Industrial Credit Union, we're looking for a full-time Traveling Member Services Representative to join our team. You'll be the face of our credit union, traveling between branches, serving members, and promoting our mission. With a competitive pay rate of $21 - $25/hour plus a $1 premium for travel, you'll enjoy the variety and flexibility this role offers.
Our team also enjoys generous benefits and perks. This includes:
Medical, dental, and vision
A 401(k) with company match
Company-sponsored life insurance
Long-term disability insurance
Sick time
Generous PTO
Ready for a dynamic, community-focused career? If so, keep reading about this Traveling Member Services Rep opportunity!
YOUR SCHEDULE AS A TRAVELING MEMBER SERVICES REP
This is a full-time customer service position, working Monday through Saturday, with a flexible 5-day, 40-hour workweek. You'll be traveling between our various locations across Whatcom County, so each day will offer something new!
THE BASICS
As a Traveling Member Services Rep, your day will be all about creating positive member experiences while traveling between our branches. You'll spend your time conducting financial transactions like deposits, withdrawals, and loan payments, while also following up on member accounts to ensure everything is in order. Your role isn't just transactional-you'll make meaningful phone calls to connect with members, offering solutions that best fit their needs. As the primary contact for members, you'll build strong relationships and be a vital part of their financial journey. You'll promote our credit union's mission, vision, and values, ensuring that every interaction is seamless and supportive.
Requirements:
High school diploma or equivalent
Ability to travel between branches within Whatcom County
6+ months of customer service experience
Strong math, organizational, and problem-solving skills
At least 6 months of cash handling or teller experience in a credit union is preferred but not required - we can train you!
ABOUT US
Industrial Credit Union has been a pillar in Whatcom County for over 80 years. Our commitment to providing affordable financial services reflects our mission to empower members at every stage of their financial journey. In addition to fulfilling the banking needs of our community, our employees embrace our values of accountability, dependability, integrity, and stability. Our success is attributed to our employees' dedication to our philosophy of "people helping people." This is why we offer competitive pay and benefits as well as a supportive and growth-centered work environment!
BE OUR NEW TRAVELING MEMBER SERVICES REP!
If you're excited about this customer service opportunity, we'd love to hear from you! Our application process takes just 3 minutes and is mobile-friendly-start your journey with Industrial Credit Union today!
Please note that any offer of employment is contingent upon the agreement to complete a background check.
Member Service Officer (Part-time 0.6 FTE)
Member service representative job in Washington
A little about us
Capricorn is one of Australia and New Zealand's largest and most dynamic Member-owned organisations. Since 1974, we've provided our Members with financial and business solutions to make running a business easier. Our flagship Trade Account offers instant credit with over 1600 Preferred Suppliers, simplified monthly expenses, and a generous rewards program.
We have a strong foundation in the automotive and machinery aftermarkets. Our vibrant community includes over 31,000 Members across Australia and New Zealand, from national franchises to your local family workshop. Last year, Capricorn facilitated nearly $4bn in sales with our Preferred Suppliers.
At Capricorn, we're about more than just products and services. We work hard to ensure that our Members, Suppliers and People feel like they're part of something bigger - a Community which is connected and supported to make a difference, while having some fun along the way!
About the role
Are you ready to take the leap into a fast-paced, fun, and supportive team environment? Whether you've worked in retail, hospitality, or any customer-facing role, this is your chance to step into the corporate world and grow your career with us!
What You'll Be Doing
As a Member Service Officer you'll be the friendly face (and voice!) behind our member and supplier support. You'll:
Handle a mix of inbound and outbound communications via phone and email
Use our internal systems (including Epicor and CRM) to manage and assist accounts
Respond to enquiries within service level agreements and escalate where needed
Collaborate with internal teams and suppliers to resolve queries efficiently
Keep detailed records of interactions and updates
Support trade account payments and ensure call centre targets are met
What You Bring
We're not looking for qualifications-we're looking for resilience, a can-do attitude, and great communication skills. If you've worked in a café, retail store, or any customer-facing role, we want to hear from you!
Bonus Points For:
General IT and computing skills
Experience with Microsoft Office
Exposure to basic accounting principles (not essential)
A little on life at Capricorn
Our community at Capricorn always comes first, and a big part of that community is our team. We genuinely believe that investment in our people is the key to everything that we do.
Joining our community is about more than just a job, so here's what's in it for you:
Work flexibility - We're all unique, and so are the ways in which we work. Whether it's flexible hours or WFH arrangements, we'll work with you to find the best way for us to work together.
Development Opportunities - your success is ours too. We provide opportunities training and development that give you the tools you need to grow.
Paid parental leave - during life's most important times, we support both parents' leave and their transition back to work.
Get social - our social calendar is full up with a range of different virtual and face-to-face events to keep us connected.
A place you want to be - from the sweeping city views, coffee on tap and the general buzz of our team, Capricorn is a place you want to be.
A cherry on top - we've got a heap of benefits that our team actually use, including a fantastic reward and recognition program, wellness program, additional leave purchase and so much more!
Sound like you'd be a good fit?
If you are ready to become part of a growing community and make a real impact, get in touch today.
For further information, support with your application and detail on Capricorn, please visit our website at capricorn.coop/careers
Head of Customer Success & Professional Services
Member service representative job in Bellevue, WA
We're hiring for a Head of Customer Success & Professional Services role to support a global leader in Last Mile Technology space. This is a high-impact leadership role responsible for building out, clearly defining and scaling the Customer Success and Professional Services functions. You will drive customer satisfaction, retention, and expansion while ensuring seamless onboarding and implementation for enterprise clients. The role requires a unique blend of strategic leadership, operational rigor, technical expertise, and customer-centric thinking. You will partner cross-functionally with Sales, Product, Engineering, and Marketing to deliver exceptional customer outcomes and revenue growth.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: ****************************************************
Skills and Requirements
- 8+ years in Customer Success and Professional Services leadership roles, supporting SaaS platforms.
- Proven track record of driving retention, expansion, and satisfaction in enterprise accounts.
- Strong technical aptitude (APIs, integrations, data mapping) and project management skills.
- Knowledge of and experience with utilizing AI and ML to enhance products, CS and PS processes, etc.
- Exceptional leadership, interpersonal, and relationship-building abilities.
Analytical and strategic thinker with data-driven decision-making. - Experience in logistics, Last-Mile, or supply chain operations (e.g., Expeditors, Onfleet, Route4Me, Amazon Last Mile).
- Familiarity with a variety of CS and CRM platforms such as Vitally CSM, Salesforce CRM, ZoomInfo, Marketo, etc.
- Understanding of logistics terminology (LTL, FTR, micro-fulfillment, route optimization).
General Services Officer (Electrical)
Member service representative job in Washington
Full time permanent position for an experienced and licenced Electrician to join the Airservices Australia team.
Salary $101,500 + 14% superannuation.
Perth based with some travel throughout Western Australia.
A collaborative and supportive environment that values professionalism, objectivity, and integrity.
The Organisation
Airservices Australia is a government-owned organisation responsible for the safe and efficient management of 11% of the world's airspace and provision of air traffic services at Australia's busiest airports.
Our people are our greatest asset with a dynamic and diverse team operating from locations across the country - from bustling cities to regional and remote locations. This team keep's Australia's aviation industry safe every day of the year, both in the air and on the ground.
We connect people with their world safely - linking family and friends, generating economic activity, creating jobs, and facilitating trade and tourism.
Airservices is committed to fostering a culture that is diverse, inclusive, and respectful. We encourage motivated individuals who love what they do, value a service first mindset, and embrace a challenge to explore a career with Airservices. In return you will be a valued team member, be offered flexibility and experience a meaningful career in an exciting, ever-evolving aviation industry.
The Role & The Team
As an Electrician, you will be part of a high performing team who are responsible for carrying out maintenance and installation activities on critical air traffic control and aviation rescue and firefighting systems, ensuring the operational safety and integrity of the Australian national airways system. The position is Perth based and will involve some travel throughout Westen Australia.
What you'll do
Performance of time sensitive preventive and corrective maintenance, and project installation activities in accordance with prescribed processes and procedures.
Maintaining an awareness and understanding of the impact that work undertaken can have on Airservices systems.
Timely and accurate data entry into the maintenance management systems.
Mentoring and developing the technical competency of other team members.
Taking part in the implementation of enterprise governance systems and policies, including safety, environmental, work health and safety, risk, and compliance.
Actively identifying opportunities for continuous improvement of service delivery and work practices.
Please see the link below to view the full Position Description:
Electrician.pdf
About you
The successful applicant will have:
The possession of relevant licencing as specified by Legislative and/or Airservices requirements, Western Australia Electrical Licence.
A strong commitment to working in a team environment with a focus on delivering the highest level of customer service.
The ability to develop knowledge and understanding of the policies, procedures, and legislation relevant to the position.
Ability to develop knowledge and experience performing maintenance and installation activities on electrical systems such as, power reticulation, uninterruptible power supplies (UPS), standby generating sets, air conditioning control, DC power and battery systems.
The following qualifications are essential to be considered for this role:
Certificate III in Electrotechnology Electrician
Current Western Australia Electrical workers' licence
Current CPR/LVR
Current Australian Driver's Licence
Construction industry White Card
Airservices Australia is a diverse and inclusive employer that recognises the benefits of having a workforce that reflects the communities in which we work. We encourage applications from diverse groups including Aboriginal and/or Torres Strait Islander people.
What you'll gain
Join our Perth team as an Electrician and take your career to the next level with hands-on experience, continuous learning, and clear pathways for growth in a supportive, team-focused environment.
Opportunity to travel nationally with Travel Allowance
Enjoy added benefits with First Aid and General Tech Certificate (GTC) allowances that recognise your skills and qualifications.
Security Clearance
To be eligible to apply, you must be an Australian citizen as an Australian AGSVA security clearance is required for this role. Please refer to the security check requirements successful applicants will be required to undertake as part of the recruitment process.
Should you require any further information please contact Neethu Stephen - Talent Advisor at *******************************************
How to Apply
To apply for this position please lodge an application online via the “apply link” attaching your resume and a cover letter outlining your skills and experience and how they relate to this role.
Applications closes on Sunday 04th January 2026 at 11.55 pm (AEST)
Easy ApplyMember Service Representative (MSR) - Team Lead
Member service representative job in Seattle, WA
Job Description
Member Service Representative (MSR) - Team Lead
Reports To: Clinic Administrator Compensation Range: $30-$35/hour FLSA Status: Non-Exempt Direct Reports: None
Position Overview
The MSR Team Lead at We Care Daily Clinic - North Seattle serves as a key support to clinic operations, overseeing the day-to-day workflows and front desk processes of the Member Service Representative (MSR) team. While this role does not include formal supervisory authority, it functions as a subject matter expert, point of escalation, and liaison between the MSRs and Clinic Administrator. The Team Lead ensures consistency, efficiency, and a member-centered experience aligned with We Care's mission of delivering trauma-informed, low-barrier care to the community.
Key Responsibilities
Support and guide MSRs in daily workflows and best practices to ensure timely and smooth member flow.
Serve as the first point of contact for resolving front desk or member service issues before escalating to leadership.
Coordinate daily MSR coverage and ensure proper hand-offs and communication during shift changes.
Assist with onboarding and training new MSRs on systems, protocols, and front desk standards.
Monitor and recommend improvements for front desk procedures, check-in/check-out, and documentation practices.
Coordinate daily MSR coverage and ensure proper hand-offs and communication during shift changes
Participate as key stakeholder in electronic health record frontline user workgroups
Perform all regular MSR duties, including:
Greeting and assisting members, visitors, and vendors with warmth and professionalism.
Managing phone lines and directing communication between members and clinic staff.
Verifying insurance, collecting fees, and processing payments.
Managing medical records requests in compliance with HIPAA.
Maintaining cleanliness and organization of the front desk and waiting areas.
Participate in team meetings and support implementation of new processes or initiatives.
Provide feedback to the Clinic Administrator on team workflow needs, patterns, and resource gaps.
Required Knowledge, Skills, and Abilities
Knowledge:
Strong understanding of clinic front desk operations and member service workflows.
Familiarity with HIPAA policies and confidentiality standards.
Basic knowledge of insurance verification and billing processes.
Skills:
Minimum of three years of experience in a reception or customer service role; candidates with leadership experience or background in SUD clinic settings are strongly preferred.
Excellent communication, organizational, and customer service skills.
Ability to train others and model best practices.
Strong computer literacy, including Microsoft Office and electronic health record systems (e.g., KIPU).
Abilities:
Ability to remain calm, composed, and solution-focused during periods of high traffic or member distress.
Capacity to lead by example and foster a welcoming, inclusive environment for all members.
Commitment to diversity, equity, inclusion, and belonging in daily interactions.
Must be able to lift up to 25 lbs. and assist with clinic supply needs as needed.
Must pass a background check and drug screen.
Work Environment
Clinic-based role in a dynamic, fast-paced environment serving diverse community members.
Requires flexibility, initiative, and a deep commitment to compassionate member care.
Why Join Us?
🌍 Impactful Work: Play a key role in maintaining safe, functional, and welcoming healthcare spaces for our community! ❤️
📈 Career Growth: Learn and develop your skills while making a tangible difference!
💼 Total Comp at We Care: Quarterly bonus plan launching in Q4, earn 8-16% of your quarterly pay for hitting key targets. Plus, the Tribe usually offers annual COLA adjustments (not guaranteed). Big impact, big rewards!
🚀 Exciting Environment: No two days are the same - take on new challenges every day!
EEOC Statement
WeCare Daily Clinics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Tribal Preference Statement
In accordance with applicable Tribal and federal law, WeCare Daily Clinics applies Tribal Preference in hiring. Qualified Tribal members are strongly encouraged to apply and will be given preference in the hiring process.
Customer Success Consultant
Member service representative job in Olympia, WA
Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.
We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
**The Role**
The **Customer Success Consultant** is a customer-facing role aligned to our large and mid-market enterprise customer segment, driving customer value and success through optimal utilization of Lumen solutions. This is accomplished by ensuring customers realize and experience value from Lumen, monitoring indicators of customer health, addressing customer concerns, and helping them better use our technology/products to meet their corporate goals and objectives. With established trust and loyalty, this role seeks to naturally progress and expand the partnership through identifying potential up-sell and cross-sell opportunities and engaging sales accordingly.
**The Main Responsibilities**
+ Construct and implement **customer success plans,** driving customer value realization
+ **Manage customer metrics** , including usage data, health indicators, and renewal dates in alignment with objectives
+ Evaluate **product and portal** **adoption maturity level** and address roadblocks leveraging digital marketing slicks, adoption articles and other templates
+ Build **value-based relationships** with customers to optimize CS plays while leveraging self-service
+ Share **thought leadership** with customers based on needs resulting in strengthened customer trust
+ Identify and qualify **opportunities for expansion,** partnering closely with sales
+ Implement **revenue management practices** driving accountability and goal alignment; revenue retention and growth strategies including value realization, renewal execution, risk management and customer growth
+ **Manage risks to customers' success** , identify root causes, define and activate solutions, and deploy cross-functional support to resolve
+ **Onboard new** **customers** and partner with sales, delivery & support to ensure **successful deployment of solutions and services** including bill reviews and audits
+ Define and execute **renewal** methodology aligned with customer priorities to positively impact profit margins
**What We Look For in a Candidate**
+ Experience: 5+ years customer success or account management experience
+ Education Level: Bachelor's Degree or equivalent work experience
+ Experience working with large and medium enterprise customers
+ Excellent communication and interpersonal skills with ability to build strategic relationships within customer accounts
+ Ability to work closely with the customer and effectively negotiate directly with the customer and internally on their behalf
+ Strong analytical skills with the ability to translate data into customer insights and leverage with customer engagement strategies
+ Experience in collaborating and guiding cross-functional teams (e.g. Sales, Product, Marketing, Service Delivery)
+ Brings technology and data networking knowledge with technical aptitude to stay current in evolving technology sector
+ Effective and confident decision making based on business and financial principles
+ Working knowledge of MS Office suite
**Compensation**
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges:
$73,805 - $98,406 in these states: CO
$77,322 - $103,089 in these states: CA, VA, and WA.
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
+ Benefits (****************************************************
+ Bonus Structure
\#LI-Remote
**What to Expect Next**
Requisition #: 340973
**Background Screening**
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (************************************* . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
**Equal Employment Opportunities**
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
**Disclaimer**
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
Customer Success Representative
Member service representative job in Seattle, WA
Job Description
What you'll do
Manage projects by creating implementation work-plans, facilitate status calls that drive completion of project milestones, and provide project progress reporting. Track and report on hours spent on customer projects.
Uncover, analyze, and comprehend a variety of system requirements requiring review and consideration of multiple business priorities
Advise customers on solution features, configuration options, and system processes and procedures
Configure and customize new customer instances, as well as understand and configure interfaces to third-party applications
Manage changes to requested solutions, including following the documented change request process for scope and billing management
Onboard clients, including creating training material and conducting effective training calls and/or visits with clients
Proactively surface project risks and issues for the team to address as well as provide consultative guidance and dynamic solutions for any issues that arise
Provide proactive outreach at all stages of the customer lifecycle
Identify, prioritize, and resolve client issues/concerns; coordinate with appropriate internal departments to provide responses and/or solutions
Develop and maintain strong relationships with colleagues and clients to ensure maximum satisfaction and retention levels
Participate in customer support standby rotations when the regular support team is unavailable
Assist, if requested, in the sales process, providing technical sales support
Skills you'll need
Bachelor's degree in business or technology with one or more years' experience implementing business software in a consultative role within a SaaS environment preferred though greater experience in a related role with increasing responsibility may be considered as an appropriate substitution
One or more years of experience managing software implementation projects
Two or more years of software application implementation experience in a consultative role, preferably within a SaaS environment
Excellent communication and presentation skills
Must be personable and enjoy working with people in an entirely customer-facing role
Knowledge of project management/delivery methods and tools
Organized, detail-oriented, and able to support many clients at once. Ability to deal with ambiguity and structure the unstructured
Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision
Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues
Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation
Working knowledge of Scrum and other Agile methodologies
Bonus: previous experience with programming, or ability to write simple database queries and scripts
Comfortable using and learning software, including MS Office (Excel), multiple internet browsers, ticketing/tracking systems
Experience in the Workforce Management domain preferred
Experience with Salesforce (or other CRM) desired
Ability to travel (job requires up to 30% travel)
Comfortable working as needed in a remote environment with video-conferencing tools
What you'll get
Competitive wages
ESPO (employee stock option program)
Medical/dental vision coverage
401(k)
Flexible PTO and 10 paid holidays per year
Career advancement opportunities
Customer Growth Representative
Member service representative job in Seattle, WA
Job DescriptionAbout Virtualite Virtualite Business Process Outsourcing Services partners with entrepreneurs and growing organizations to streamline operations through virtual support and digital process management solutions. Our focus on reliability, efficiency, and scalable growth allows our clients to operate at a higher level.
We are currently seeking a customer growth representative to drive revenue through account expansion, upselling and client development.
In This Role:
• Manage a portfolio of active client accounts
• Identify upsell, cross-sell, and expansion opportunities
• Conduct consultative conversations to uncover evolving client needs
• Present additional service solutions that align with client goals
• Maintain accurate account notes, pipeline updates, and forecasts in CRM tools
• Collaborate with onboarding and operations teams to support seamless service delivery
We are looking for:
• Experience in account management or customer growth is a plus but not required
• Strong relationship-building and consultative selling skills
• Comfortable managing multiple accounts and ongoing conversations
• Goal-oriented, organized, and detail-focused
• Strong verbal and written communication skills
What we offer:
• Competitive base compensation with performance-based incentives
• Benefits including medical, dental, vision, 401k, and paid time off
• Career growth opportunities within a scaling organization
• Ongoing training and leadership support
• Collaborative team culture focused on client success
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Lake City - Customer Service Representative
Member service representative job in Seattle, WA
Brown Bear Car Wash seeks customer service representatives for our car wash at 14312 Lake City Way in Seattle . Brown Bear is the place for you if you are a driven individual who works well in a team. With a starting pay of $21 per hour and bonus opportunities, join the Beary Best team in the Pacific Northwest! Must be 16 years or older. Open availability is preferred.
Benefits may include:
Medical/Dental/Vision*
401(k)**
Bonuses
PTO - Accrual starting day 1
Holiday pay on 6 major holidays
Employee Wellness Program - LifeCare
Employee Discount Program - LifeMart
Tuition reimbursement up to $4,000
And of course, free car washes!
Key things you should know about Brown Bear Car Wash:
We have an active, high-paced work environment. If you like working outdoors, you will love working here!
We promote from within. Wherever you start, there are opportunities to grow and advance.
We like friendly people. We serve our customers with a big smile and cheerful personality.
We value teamwork. We expect and foster cooperation with all team members, company personnel, and customers.
We grow and develop both car washes AND people . We will help you learn and enhance your skills in customer service, safety, mechanics, management, and administration as our company continues to expand as the Number One car wash in Washington.
We love clean. We expect and maintain clean sites, clean employees, clean cars, and clean standards.
Minors, those who are 16 or 17, will be required to complete a Parent School Authorization form before starting work. Speak with the manager for details.
*Eligible after 6 months of employment, averaging 30+ hours per week.
**Eligible after 12 months of employment for all team members 18+ years of age.
Auto-ApplyCustomer Svc Rep II
Member service representative job in Redmond, WA
Line of Business: Other Pay Range: $54,900.00 - $67,703.33 Customer Service Representative for Readymix and Aggregates About Us Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees.
What You'll Be Doing
* Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
* Resolve customer issues and complaints with effective solutions.
* Maintain accurate records of customer interactions and transactions.
* Collaborate with internal teams to improve customer service processes.
* Provide product and service information to customers.
What Are We Looking For
* Strong communication and interpersonal skills.
* Excellent problem-solving abilities.
* Ability to handle multiple tasks and prioritize effectively.
* Proficiency in using customer service software and tools.
* Commitment to delivering high-quality customer service.
Work Environment
Our Customer Service Representatives work in a dynamic and supportive environment. You will be part of a collaborative team that values open communication and continuous improvement. The role involves working in an office setting with standard office equipment and technology. Flexibility in working hours may be required to accommodate different time zones and customer needs.
What We Offer
* Competitive base salary - $54,900 - $64,500
* 401(k) retirement savings plan with an automatic company contribution as well as matching contributions.
* Highly competitive benefits programs, including:
* Medical, Dental, and Vision along with Prescription Drug Benefits.
* Health Savings Account (HSA), Health Reimbursement Account (HRA), and Flexible Spending Account (FSA).
* AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance.
* Paid Bonding Leave, 15 days of Paid Vacation, 40 hours of Paid Sick Leave, and 10 Paid Holidays.
Equal Opportunity Employer - Minority / Female / Veteran / Disabled
Assistant/Associate Member
Member service representative job in Seattle, WA
The Benaroya Research Institute (BRI) in Seattle, WA seeks to recruit several outstanding investigators for new faculty positions at the assistant or associate member level, equivalent to assistant or associate professor. We seek candidates who use innovative experimental and/or computational approaches to study immune system function in health and disease, with a particular emphasis on autoimmune and immune-mediated diseases. We particularly encourage investigators in the following areas to apply: B cell biology, tissue immunity, innate immunity, systems immunology, and stromal-immune interactions. However, candidates from all areas of immunology will be considered.
These positions offer an opportunity to join a non-profit research institute with expertise in fundamental and translational immunology uniquely focused on immune-mediated diseases with a highly interactive and collaborative environment. The Benaroya Research Institute has outstanding, cutting edge core facilities to support a broad range of immunology research, including human sample biorepositories with healthy control and disease samples, genomics, flow cytometry, microscopy, histology and animal use cores. As part of the Seattle research community, BRI benefits from a rich and collaborative academic environment, with multiple major universities, research institutions, hospitals, and industry partners in close proximity. BRI offers highly attractive start-up packages and a scientific environment that supports junior faculty through extensive mentoring. Many BRI faculty have appointments as affiliate faculty in departments at the University of Washington. For physician scientist applicants, clinical time can be requested at our partner Virginia Mason Medical Center, with particular interest in Allergy/Immunology, Dermatology, Gastroenterology, Neurology, Pathology, Pulmonary, and Rheumatology related research.
BRI is devoted to finding causes and cures for immune system diseases and is an international leader in translating discoveries in autoimmune diseases to real life applications. Research at BRI encompasses many approaches, from studies of fundamental immunology processes, genetics and translational immunology, to clinical trials. BRI is powered by excellent laboratory facilities, an extensive biorepository of samples from autoimmune patients and healthy subjects, and houses two international clinical research networks, the Immune Tolerance Network and Type 1 Diabetes TrialNet. Read more about BRI and our research at *************************
Qualifications
The ideal candidate will be an early stage or mid-level investigator holding a PhD and/or MD degree or equivalent, and:
Have significant research experience in experimental and/or computational immunology.
Possess an exceptional track record of high impact immunology research related to immune system function or immune-mediated diseases.
Demonstrate strong potential for obtaining research funding from national and international research agencies or, if at the associate level, a track record of such funding.
Be expected to maintain an active research program, contribute to the research environment at BRI, collaborate closely with researchers working at BRI, and maintain a network of external collaborators in Seattle, nationally, and internationally.
Application
Qualified candidates should send an application package comprising a single pdf document including their curriculum vitae, a research statement (3 page max.) describing their research plan and goals, a cover letter describing how their research fits with the focus of the Benaroya Research Institute, and the names and contact information for at least three references to ***********************************. We welcome prospective applicants to reach out to us with any questions. Application review will begin November 10
th
, 2025.
Compensation
$130,000 to $200,000 per year
Benefits
Medical, dental, vision insurance
Flexible spending accounts: health care, dependent care, commuter
Short and long-term disability
Life and AD&D insurance
403(b) retirement plan with matching funds after one year of employment
PTO: 13 holidays, three weeks of vacation and two weeks of sick leave per year
Employee assistance program
Educational assistance program
Subsidized ORCA pass
Wellness benefits
Voluntary benefits
About Us
Benaroya Research Institute (BRI) has a bold mission: to advance the science to predict, prevent, reverse and cure immune system diseases, from autoimmune disease to cancer to asthma and allergies. We create detailed pictures of the immune system in health and disease, aiming to understand how disorders start and how to rebalance the immune system back to health. Equipped with innovative tools and robust biorepositories, our team chips away at the biggest mysteries behind these conditions to work toward our vision of a healthy immune system for everyone. BRI is a nonprofit research institute based in Seattle and affiliated with Virginia Mason Franciscan Health. We collaborate with clinicians and patients to accelerate the path from innovative lab discoveries to life-changing patient care.
At BRI, each individual is valued as an important contributor to our vision and mission. Consider making a difference by joining our team. Because together, we are powering possibility.
To learn more, visit benaroyaresearch.org and connect with us on LinkedIn, Bluesky, Instagram, Threads, Facebook and YouTube.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.
If you need an accommodation or assistance completing the online application, please contact Human Resources at ************ or email *************************. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Auto-ApplySpecialist, Additional Services
Member service representative job in Seattle, WA
WHO WE ARELindblad Expeditions is a true pioneer in Expedition Travel. From taking the first citizen explorers to Antarctica in 1966, opening the Galapagos and Easter Island to tourism in 1967, leading the first tourist expedition through the Northwest Passage in 1984, and launching our innovative partnership with National Geographic in 2004, we're now taking almost 30,000 guests a year to some of the world's most remote and pristine locations on our fleet of 23 ships, and are committed to ensuring our guests experience the “Exhilaration of Discovery”.
JOB SUMMARY Join us as our Specialist, Additional Services (SAS), where you'll be essential in crafting unforgettable guest experiences. In this dynamic role, you'll manage and confirm guest requests for additional cruise services, ensuring every detail is executed flawlessly. Collaborating closely with vendors and internal teams, the SAS will ensure timely communication, accurate reporting, and efficient inventory management.The ideal candidate is highly organized, detail-oriented, and passionate about providing exceptional support to guests and travel advisors. If you thrive in a fast-paced environment and are dedicated to creating extraordinary experiences, this is the perfect opportunity for you. ESSENTIAL DUTIES To perform this job successfully, the employee must be able to perform each essential duty satisfactorily on determined timelines. Additional duties may be added or assigned at any time. Duties listed below are in the context of the pre/post voyage portion of the expeditions.INVENTORY MANAGEMENT
Manage contract terms related to attrition, cancellations, and inventory release directly with vendors, and mitigating financial exposure to the organization.
Monitor and action guest waitlists for additional services in priority order, based on established guidelines.
Process and confirm guest requests for additional services (e.g., hotel stays, internal air arrangements, upgrades) in a timely manner.
VENDOR & INTERNAL COMMUNICATIONS
Serve as a primary liaison between Additional Services team and external vendors via a shared email inbox, managing requests for upgrades, service cancellations, and inventory modifications.
Coordinate with internal departments via shared and personal email to facilitate guest service requests in a timely manner.
Maintain and regularly update assigned Knowledgebase documentation related to hotel and air procedures, ensuring accuracy and usability across teams.
MANIFESTS & MISC.
Generate, review, and distribute detailed manifests, including arrival, departure, hotel rooming lists and air service manifests, to vendors and internal field partners in a timely and error-free manner.
Collaborate with Seaware Analysts, Pre/Post Product Managers and Voyage Project Managers to implement programming changes in Seaware, ensuring that guest records reflect accurate programing and any newly added services.
MINIMUM REQUIREMENTS
Experience in Inventory Management:
Proven ability to manage contract terms related to attrition, cancellations, and inventory release with vendors.
Experience in monitoring guest waitlists and processing service requests in a timely manner
Vendor & Internal Communications:
Ability to serve as a liaison between teams and external vendors, effectively managing requests for upgrades, service cancellations, and inventory modifications.
Proficient in coordinating with internal departments to facilitate guest service requests in a timely manner
Excellent written and verbal communication skills, with the ability to manage multiple stakeholders effectively.
Documentation Skills:
Experience in maintaining and updating Knowledgebase documentation related to hotel and air procedures for accuracy and usability.
Manifest Management:
Ability to generate, review, and distribute detailed manifests, including hotel rooming lists and air service manifests, accurately and in a timely manner.
Collaboration Skills:
Experience collaborating with analysts and project managers to implement programming changes, ensuring guest records are accurate.
Problem-Solving Abilities:
Ability to troubleshoot issues related to inventory and guest services, demonstrating proactive problem-solving skills.
Attention to Detail:
Strong attention to detail in managing manifests and documentation, ensuring error-free distribution and reporting.
PREFERRED QUALIFICATIONS
Industry Knowledge:
Familiarity with the travel or hospitality industry, particularly in relation to cruise or expedition services.
Technical Proficiency:
Experience with inventory management systems or software, particularly Seaware.
PHYSICAL REQUIREMENTS While performing the duties of this job, the employee is frequently required to sit, talk, and hear. The employee will also be required to write and type. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Ability to and willingness to travel. DISCLAIMER STATEMENT This job description is intended only to describe the general nature and level of work being performed by an incumbent in this position. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills or abilities required of persons so classified or assigned.
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