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Become A Member Service Specialist

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Working As A Member Service Specialist

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $31,740

    Average Salary

What Does A Member Service Specialist Do At Sears Holdings

* Interact with Kmart customers, showing them SYW technology and programs to meet daily in-store interactions goals
* Works with Kmart customers to download all SYW apps, with a strong focus on SYW Relay and SYW Personal Shopper, in order to meet daily download goals
* Assists Kmart customers with setting up accounts with various SYW and company applications, as well as navigating the apps and troubleshooting issues and answering questions on how to utilize the apps in the most effective way
* Using the SYW Runner app, identifies orders and purchases items using company provided purchase cards
* Performs shopping duties within Kmart store and out-of-store in the form of driving to and visiting stores outside of Kmart to purchase items on behalf of SYW Relay member­
* Manages orders through the app so that all purchases are collected and delivered on time
* Consolidates orders for individual members from multiple stores into one SYW Relay delivery
* Delivers orders where necessary or hands them off to a predefined delivery service
* Monitors Runner app for orders and chat requests, and responds within SLA timelines
* Interacts with Members (customers) in a professional and courteous manner
* Continually evaluates and suggests process improvements
* Performs other duties as assignedJob

What Does A Member Service Specialist Do At Amerihealth Caritas

* Member Services Specialists are integral to the operations of the triage team.
* They work closely and efficiently with members and their families, as well as providers and professional staff, to ensure coordination of care and services for all FPH/BC members.
* Researching and responding promptly to member and provider telephonic/written inquiries.
* Assisting clinical care managers in processing member authorizations/registrations.
* Completes all forms, logs, and tracking mechanisms for QI reporting.
* Coordinates member care by assisting in arranging appointment times, transportation needs, follow-up and aftercare recommendations as appropriate.
* Assists in the registering of member care generation of notification letters

What Does A Member Service Specialist Do At Advance Health

* catching errors prior to the scheduled visit and correcting those errors, reaching out to members to confirm or advise of any changes to their appointments, and assisting members in rescheduling their visit.
* The Member Services team must meet standard daily confirmation and reschedule goals.
* This is a part time position: hours M
* F 10am
* pm
* Demonstrated ability to prioritize multiple tasks simultaneously in a high-pressure work environment.
* Knowledge and ability in professionally responding to internal and external email correspondence.
* Customer service driven personality, (provide "warmth", as they are dealing with the elderly population).
* Strong attention to detail and familiarity to perfomance measure and accuracy-driven metrics.
* At least 2 years of OUTBOUND call center experience.
* Must maintain a high level of confidentiality.
* Excellent computer, phone and customer service skills.
* Demonstrated ability to multi task through a variety of PC systems.
* Excellent interpersonal and communication skills.
* Advance Health is an Equal Opportunity Employer
* ID: 2018-2166
* FLSA Status: Non
* Exempt
* Targeted Job Start Date: 2/5/2018

What Does A Member Service Specialist Do At AAA Northern California, Nevada & Utah

* Evaluate and process service requests for quotes, changes to policies, and payments while adhering to agency guidelines and policies.
* Take ownership of calls transferred by agents such as membership sales, and escalated calls.
* Follow-up with customers on service calls to ensure customer satisfaction.
* Update existing customer file with new policy information or establish a new customer file in AMS.
* Review new business applications for checklist documents, signatures, and payment.
* Advise sales coordinator of missing information.
* Maintain agent sales log for new business.
* Scan application to customer file, and mail voice authorized applications to insured.
* Log and batch AAA applications form mailing to company.
* Open, sort, and distribute mail to individual boxes.
* Collect and process outbound mail.
* Copy checks, log to spreadsheets, email to accounting.
* Complete deposit slips, place deposits in bank bags, and deliver to accounting for processing.
* Maintain quality scores established by management and determined by combination of phone and system auditing.
* Participate in training such as service skills or other relevant skills as determined by management.
* Maintain quality scores established by management and determined by combination of phone and system auditing.
* Document findings in quality reports and/or
* Errors & Omissions" issues reported to management.
* Maintain thorough working knowledge of all internal and external systems needed to provide insurance customer service.
* Maintain working knowledge of all products offered by the agency including supplemental policies.
* Working knowledge of membership and membership benefits.
* Responsible for customer retention by reviewing policies, recommending upgrades and additional coverage’s, and cross selling other products and policies.
* Support the lead generation initiative by providing qualified leads to other business lines of AAA Arizona that include Travel and Automotive.
* May perform other duties as assigned

What Does A Member Service Specialist Do At Amerihealth Caritas

* Member Services Specialists are the first point of contact for youth, families/caregivers and providers accessing the System of Care.
* They are responsible for answering calls within a specific service level agreement and completing the registration process as well as managing questions from treatment providers.
* Member Services Specialists determines the appropriating routing of the call and attempts to be the first point of resolution.
* This position is also responsible for maintaining consistent procedures and providing outstanding customer service

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How To Become A Member Service Specialist

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.


Customer service representatives typically need a high school diploma.


Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Member Service Specialist jobs

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Member Service Specialist Career Paths

Member Service Specialist
Assistant Branch Manager Office Manager
Account Manager
5 Yearsyrs
Finance Service Representative Assistant Branch Manager Branch Manager
Area Manager
7 Yearsyrs
Account Executive Personal Banker Operation Supervisor
Assistant General Manager
5 Yearsyrs
Account Manager Sales Manager
Branch Manager
6 Yearsyrs
Specialist Project Manager Program Manager
Business Development Manager
9 Yearsyrs
Account Executive Sales Consultant Call Center Representative
Call Center Manager
6 Yearsyrs
Benefit Specialist Human Resources Manager Operations Director
Chief Operating Officer
11 Yearsyrs
Billing Specialist Specialist Account Manager
Director Of Sales
10 Yearsyrs
Assistant Branch Manager Branch Manager General Manager
District Manager
7 Yearsyrs
Branch Manager Account Executive
District Sales Manager
7 Yearsyrs
Loan Officer Branch Manager Sales Consultant
Internet Sales Manager
6 Yearsyrs
Billing Specialist Home Health Aid Unit Secretary
Office Manager
5 Yearsyrs
Claim Processor Office Manager General Manager
Regional Manager
8 Yearsyrs
Account Manager Account Executive Sales Manager
Regional Sales Manager
9 Yearsyrs
Finance Service Representative Personal Banker Account Manager
Relationship Manager
6 Yearsyrs
Claim Processor Specialist Account Manager
Sales Account Manager
6 Yearsyrs
Loan Officer Sales Manager
Sales And Marketing Manager
6 Yearsyrs
Specialist Account Manager Account Executive
Sales Manager
5 Yearsyrs
Benefit Specialist Account Manager
Senior Account Manager
7 Yearsyrs
Branch Manager General Manager Account Executive
Territory Manager
7 Yearsyrs
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Member Service Specialist Demographics


  • Female

  • Male

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • French

  • Mandarin

  • German

  • Japanese

  • Portuguese

  • Chinese

  • Cantonese

  • Arabic

  • Vietnamese

  • Hindi

  • Korean

  • Bosnian

  • Russian

  • Thai

  • Filipino

  • Greek

  • Italian

  • Czech

  • Persian

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Member Service Specialist

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Member Service Specialist Education

Member Service Specialist

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Top Skills for A Member Service Specialist


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Top Member Service Specialist Skills

  1. Member Service
  2. Financial Transactions
  3. New Members
You can check out examples of real life uses of top skills on resumes here:
  • Distributed and handled inventory while providing exceptional member service.
  • Researched and proposed answers to policy questions or questions about financial transactions.
  • Maintained a consistent recording of meeting established monthly loan goals as well as new membership goals.
  • Communicated with members via phone, email and in person to obtain payments on current and new accounts.
  • Process loan applications for auto loans new and used, second mortgage, and personal loans.

Top Member Service Specialist Employers