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Become A Member Service Specialist

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Working As A Member Service Specialist

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $49,000

    Average Salary

What Does A Member Service Specialist Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Member Service Specialist

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Member Service Specialist Career Paths

Member Service Specialist
Specialist Team Leader Assistant Manager
Sales Manager
5 Yearsyrs
Specialist Team Leader Manager
Account Manager
5 Yearsyrs
Specialist Team Leader Store Manager
Branch Manager
6 Yearsyrs
Loan Officer Account Executive Account Manager
Senior Account Manager
7 Yearsyrs
Loan Officer Account Executive
Business Development Manager
9 Yearsyrs
Loan Officer Account Executive Manager
Service Manager
6 Yearsyrs
Service Specialist Operations Specialist Executive Assistant
Administrative Manager
6 Yearsyrs
Service Specialist Operations Specialist Consultant
Business Manager
6 Yearsyrs
Service Specialist Personal Banker Credit Analyst
Relationship Manager
6 Yearsyrs
Claim Processor Claims Adjuster Assistant Manager
Co-Owner
6 Yearsyrs
Claim Processor Claims Adjuster Office Manager
Business Office Manager
7 Yearsyrs
Claim Processor Claims Adjuster Manager
Business Owner
6 Yearsyrs
Benefit Specialist Office Manager Account Manager
Sales Account Manager
6 Yearsyrs
Benefit Specialist Human Resources Generalist Assistant Manager
Center Manager
6 Yearsyrs
Benefit Specialist Account Manager
Client Services Manager
7 Yearsyrs
Executive Assistant Operations Manager Branch Manager
Manager, Assistant Vice President
7 Yearsyrs
Executive Assistant Customer Service Manager
Call Center Manager
6 Yearsyrs
Loan Processor Credit Analyst Customer Service Supervisor
Customer Care Supervisor
5 Yearsyrs
Loan Processor Billing Specialist Claims Representative
Senior Representative
5 Yearsyrs
Loan Processor Operations Specialist
Solution Specialist
5 Yearsyrs
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Do you work as a Member Service Specialist?

Help others decide if this is a good career for them

Average Length of Employment
Service Officer 3.6 years
Service Specialist 2.7 years
Service Associate 2.2 years
Top Careers Before Member Service Specialist
Teller 9.7%
Cashier 8.0%
Internship 4.6%
Server 2.6%
Supervisor 2.2%
Manager 2.2%
Assistant 2.2%
Top Careers After Member Service Specialist
Cashier 5.1%
Specialist 4.1%
Internship 4.1%
Teller 3.7%
Manager 3.1%

Do you work as a Member Service Specialist?

Average Yearly Salary
$49,000
View Detailed Salary Report
$27,000
Min 10%
$49,000
Median 50%
$49,000
Median 50%
$49,000
Median 50%
$49,000
Median 50%
$49,000
Median 50%
$49,000
Median 50%
$49,000
Median 50%
$88,000
Max 90%
Best Paying Company
AmeriHealth Caritas Pennsylvania
Highest Paying City
Wall, NJ
Highest Paying State
Delaware
Avg Experience Level
2.3 years
How much does a Member Service Specialist make at top companies?
The national average salary for a Member Service Specialist in the United States is $49,393 per year or $24 per hour. Those in the bottom 10 percent make under $27,000 a year, and the top 10 percent make over $88,000.

How Would You Rate The Salary Of a Member Service Specialist?

Have you worked as a Member Service Specialist? Help other job seekers by rating your experience as a Member Service Specialist.

Top Skills for A Member Service Specialist

  1. Loan Applications
  2. Member Service
  3. Financial Needs
You can check out examples of real life uses of top skills on resumes here:
  • Improved loan applications and documentation by informing applicant of additional requirements.
  • Provided customer/member services at Jefferson Recreation and Fitness Center in all fitness center aspects.
  • Demonstrate exemplary interpersonal skills in greeting customers (members), determining financial needs, and efficiently processing transactions.
  • Cultivated long-term relationships by developing and utilizing referral networks to locate and pursue potential new members.
  • Cross-trained and provided back-up for other customer service representatives when needed.

Member Service Specialist Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 3,941 Member Service Specialist resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Member Service Specialist Resume

View Resume Examples

Member Service Specialist Demographics

Gender

Female

65.2%

Male

24.8%

Unknown

9.9%
Ethnicity

White

58.9%

Hispanic or Latino

19.3%

Black or African American

11.3%

Asian

6.8%

Unknown

3.8%
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Foreign Languages Spoken

Spanish

69.1%

French

6.0%

Mandarin

2.7%

Portuguese

2.7%

German

2.7%

Chinese

2.0%

Japanese

2.0%

Cantonese

2.0%

Polish

2.0%

Vietnamese

1.3%

Arabic

1.3%

Hindi

0.7%

Korean

0.7%

Bosnian

0.7%

Russian

0.7%

Thai

0.7%

Filipino

0.7%

Greek

0.7%

Italian

0.7%

Czech

0.7%
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Member Service Specialist Education

Schools

University of Phoenix

25.9%

University of North Carolina at Greensboro

5.1%

Kaplan University

5.1%

Michigan State University

4.8%

Ashford University

4.8%

San Antonio College

4.5%

University of Texas at San Antonio

4.3%

State University of New York Albany

4.0%

Miami Dade College

3.7%

Texas State University

3.7%

University of Central Florida

3.7%

Liberty University

3.7%

University of the Incarnate Word

3.7%

University of South Florida

3.5%

Old Dominion University

3.5%

Hudson Valley Community College

3.2%

Georgia State University

3.2%

Florida Atlantic University

3.2%

American University

3.2%

University of Houston

2.9%
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Majors

Business

32.0%

Psychology

7.2%

Accounting

6.9%

Communication

5.3%

Criminal Justice

4.8%

Health Care Administration

4.2%

Management

3.9%

Marketing

3.9%

General Studies

3.7%

Finance

3.6%

Human Resources Management

3.6%

Liberal Arts

3.0%

Nursing

2.8%

Kinesiology

2.6%

Medical Assisting Services

2.5%

English

2.4%

Political Science

2.0%

Sociology

2.0%

Social Work

1.9%

Computer Science

1.8%
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Degrees

Bachelors

42.5%

Other

25.9%

Associate

14.7%

Masters

9.9%

Certificate

3.7%

Diploma

1.8%

License

1.0%

Doctorate

0.4%
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