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Become A Member Service Specialist

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Working As A Member Service Specialist

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $31,740

    Average Salary

What Does A Member Service Specialist Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Member Service Specialist

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Member Service Specialist jobs

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Member Service Specialist Career Paths

Member Service Specialist
Assistant Branch Manager Office Manager
Account Manager
5 Yearsyrs
Finance Service Representative Assistant Branch Manager Branch Manager
Area Manager
7 Yearsyrs
Account Executive Personal Banker Operation Supervisor
Assistant General Manager
5 Yearsyrs
Account Manager Sales Manager
Branch Manager
6 Yearsyrs
Specialist Project Manager Program Manager
Business Development Manager
9 Yearsyrs
Account Executive Sales Consultant Call Center Representative
Call Center Manager
6 Yearsyrs
Benefit Specialist Human Resources Manager Operations Director
Chief Operating Officer
11 Yearsyrs
Billing Specialist Specialist Account Manager
Director Of Sales
10 Yearsyrs
Assistant Branch Manager Branch Manager General Manager
District Manager
7 Yearsyrs
Branch Manager Account Executive
District Sales Manager
7 Yearsyrs
Loan Officer Branch Manager Sales Consultant
Internet Sales Manager
6 Yearsyrs
Billing Specialist Home Health Aid Unit Secretary
Office Manager
5 Yearsyrs
Claim Processor Office Manager General Manager
Regional Manager
8 Yearsyrs
Account Manager Account Executive Sales Manager
Regional Sales Manager
9 Yearsyrs
Finance Service Representative Personal Banker Account Manager
Relationship Manager
6 Yearsyrs
Claim Processor Specialist Account Manager
Sales Account Manager
6 Yearsyrs
Loan Officer Sales Manager
Sales And Marketing Manager
6 Yearsyrs
Specialist Account Manager Account Executive
Sales Manager
5 Yearsyrs
Benefit Specialist Account Manager
Senior Account Manager
7 Yearsyrs
Branch Manager General Manager Account Executive
Territory Manager
7 Yearsyrs
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Average Length of Employment
Service Specialist 2.7 years
Center Specialist 2.6 years
Specialist 2.5 years
Service Associate 2.1 years
Service Agent 2.0 years
Top Employers Before
Teller 10.4%
Cashier 5.6%
Internship 5.2%
Supervisor 2.2%
Manager 2.2%
Server 2.1%
Top Employers After
Specialist 4.5%
Teller 4.3%
Manager 3.9%
Internship 3.4%

Member Service Specialist Demographics

Gender

Female

72.7%

Male

25.9%

Unknown

1.4%
Ethnicity

White

77.3%

Hispanic or Latino

13.7%

Asian

6.5%

Unknown

1.9%

Black or African American

0.7%
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Languages Spoken

Spanish

67.7%

French

4.0%

Mandarin

3.0%

German

3.0%

Japanese

3.0%

Portuguese

2.0%

Chinese

2.0%

Cantonese

2.0%

Arabic

2.0%

Vietnamese

1.0%

Hindi

1.0%

Korean

1.0%

Bosnian

1.0%

Russian

1.0%

Thai

1.0%

Filipino

1.0%

Greek

1.0%

Italian

1.0%

Czech

1.0%

Persian

1.0%
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Member Service Specialist Education

Schools

University of Phoenix

23.6%

Hudson Valley Community College

5.8%

Michigan State University

5.8%

University of North Carolina at Greensboro

5.3%

Liberty University

5.3%

Ashford University

4.3%

State University of New York Albany

4.3%

Old Dominion University

4.3%

Florida Atlantic University

3.8%

Kaplan University

3.8%

Northern Virginia Community College

3.8%

Valencia College

3.4%

Glendale Community College

3.4%

University of Florida

3.4%

Utah Valley University

3.4%

University of Maryland - University College

3.4%

University of Texas at El Paso

3.4%

Southern New Hampshire University

3.4%

American University

3.4%

University of South Florida

2.9%
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Majors

Business

30.3%

Psychology

8.3%

Accounting

6.8%

Communication

5.6%

Management

4.6%

Health Care Administration

4.6%

Criminal Justice

4.3%

Marketing

4.1%

Finance

3.9%

General Studies

3.4%

Kinesiology

3.1%

Nursing

3.1%

Human Resources Management

3.1%

English

2.4%

Medical Assisting Services

2.3%

Political Science

2.1%

Sociology

2.1%

General Education, Specific Areas

2.1%

Liberal Arts

1.9%

Human Services

1.9%
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Degrees

Bachelors

42.5%

Other

27.1%

Associate

13.1%

Masters

11.3%

Certificate

3.7%

Diploma

1.2%

License

0.8%

Doctorate

0.3%
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Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills for A Member Service Specialist

MemberServiceFinancialTransactionsNewMembersNewAccountsAutoLoansCreditCardsATMMemberAccountsAdditionalDataEntryPhoneCallsLoanApplicationsInboundCallsLoanPaymentsSalesGoalsMedicareFinancialNeedsOutboundCallsCustomerInquiriesMemberIssues

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Top Member Service Specialist Skills

  1. Member Service
  2. Financial Transactions
  3. New Members
You can check out examples of real life uses of top skills on resumes here:
  • Distributed and handled inventory while providing exceptional member service.
  • Researched and proposed answers to policy questions or questions about financial transactions.
  • Maintained a consistent recording of meeting established monthly loan goals as well as new membership goals.
  • Communicated with members via phone, email and in person to obtain payments on current and new accounts.
  • Process loan applications for auto loans new and used, second mortgage, and personal loans.

Top Member Service Specialist Employers