Member service specialist demographics and statistics in the US
Member service specialist demographics research summary. Zippia estimates member service specialist demographics and statistics in the United States by using a database of 30 million profiles. Our member service specialist estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about member service specialists after extensive research and analysis:
- There are over 122,012 member service specialists currently employed in the United States.
- 71.7% of all member service specialists are women, while 28.3% are men.
- The average member service specialist age is 40 years old.
- The most common ethnicity of member service specialists is White (52.8%), followed by Hispanic or Latino (22.7%), Black or African American (11.1%) and Asian (7.0%).
- Member service specialists are most in-demand in Glendale, AZ.
- The finance industry is the highest-paying for member service specialists.
- 7% of all member service specialists are LGBT.
On this page
Member service specialist demographics by:
Member service specialist gender statistics
71.7% of member service specialists are women and 28.3% of member service specialists are men.
- Female, 71.7%
- Male, 28.3%
Member service specialist gender ratio
| Gender | Percentages |
|---|---|
| Female | 71.7% |
| Male | 28.3% |
Member service specialist gender pay gap
Women earn 97¢ for every $1 earned by men
Male income
$35,348
Female income
$34,263
Member service specialist gender ratio over time
This data breaks down the percentage of men and women in member service specialist positions over time. Currently, 71.7% of member service specialists are female.
Member service specialist gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 26.70% | 73.30% |
| 2011 | 26.57% | 73.43% |
| 2012 | 27.94% | 72.06% |
| 2013 | 28.35% | 71.65% |
| 2014 | 28.82% | 71.18% |
| 2015 | 28.71% | 71.29% |
| 2016 | 29.23% | 70.77% |
| 2017 | 29.64% | 70.36% |
| 2018 | 28.42% | 71.58% |
| 2019 | 28.02% | 71.98% |
| 2020 | 28.61% | 71.39% |
| 2021 | 28.26% | 71.74% |
Member service specialist related jobs gender ratio
We compared member service specialists with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Member Service Specialist | 28% | 72% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Member service specialist demographics by race
The most common ethnicity among member service specialists is White, which makes up 52.8% of all member service specialists. Comparatively, 22.7% of member service specialists are Hispanic or Latino and 11.1% of member service specialists are Black or African American.
- White, 52.8%
- Hispanic or Latino, 22.7%
- Black or African American, 11.1%
- Asian, 7.0%
- Unknown, 5.6%
- American Indian and Alaska Native, 0.8%
Member service specialist race
| Member service specialist race | Percentages |
|---|---|
| White | 52.8% |
| Hispanic or Latino | 22.7% |
| Black or African American | 11.1% |
| Asian | 7.0% |
| Unknown | 5.6% |
| American Indian and Alaska Native | 0.8% |
Member service specialist race and ethnicity over time
See how member service specialist racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Member service specialist race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 60.21% | 11.32% | 6.33% | 18.75% |
| 2011 | 59.93% | 11.61% | 6.47% | 18.62% |
| 2012 | 59.13% | 11.49% | 6.28% | 19.47% |
| 2013 | 59.48% | 11.33% | 6.45% | 19.15% |
| 2014 | 58.86% | 11.27% | 6.76% | 19.33% |
| 2015 | 58.24% | 11.01% | 6.54% | 20.45% |
| 2016 | 57.35% | 11.50% | 6.79% | 20.34% |
| 2017 | 58.27% | 10.92% | 6.75% | 20.17% |
| 2018 | 58.09% | 10.50% | 6.92% | 20.55% |
| 2019 | 57.68% | 10.70% | 6.72% | 21.06% |
| 2020 | 55.12% | 10.10% | 6.87% | 21.67% |
| 2021 | 52.81% | 11.06% | 7.04% | 22.70% |
Member service specialist wage gap by race
According to our data, asian member service specialists have the highest average salary compared to other ethnicities. Black or african american member service specialists have the lowest average salary at $35,021.
| Ethnicity | Salary |
|---|---|
| Unknown | $35,064 |
| White | $35,404 |
| Black or African American | $35,021 |
| Asian | $35,945 |
| Hispanic or Latino | $35,314 |
Average member service specialist age
See how the average age of member service specialists varies based on ethnicity and gender.
Male
Female
Member service specialist age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Member service specialist age breakdown
The average age of member service specialists is 40+ years years old, representing 49% of the member service specialist population.
Member service specialist age breakdown
| Member Service Specialist Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Member service specialist educational attainment
The most common degree for member service specialists is bachelor's degree, with 51% of member service specialists earning that degree. The second and third most common degree levels are associate degree degree at 22% and associate degree degree at 16%.
- Bachelor's, 51%
- Associate, 22%
- High School Diploma, 16%
- Master's, 5%
- Other Degrees, 6%
Member service specialists by degree level
| Member service specialist degree | Percentages |
|---|---|
| Bachelor's | 51% |
| Associate | 22% |
| High School Diploma | 16% |
| Master's | 5% |
| Other Degrees | 6% |
Member service specialist jobs you might like
Member service specialist wage gap by degree level
According to the data, member service specialists with a Master's degree earn more than those without, at $38,734 annually. With a Bachelor's degree, member service specialists earn a median annual income of $37,409 compared to $34,505 for member service specialists with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $38,734 |
| High School Diploma or Less | $33,487 |
| Bachelor's Degree | $37,409 |
| Some College/ Associate Degree | $34,505 |
Member service specialist employment statistics
Most member service specialists work for a private in the finance industry.
Company size where member service specialists work
Below, you can see the size of companies where member service specialists work.
Member service specialist jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 5% |
| 50 - 100 employees | 19% |
| 100 - 500 employees | 30% |
| 500 - 1,000 employees | 9% |
| 1,000 - 10,000 employees | 23% |
| > 10,000 employees | 14% |
Member service specialist jobs by company type
Employees with the member service specialist job title have their preferences when it comes to working for a company. For instance, most member service specialists prefer to work at private companies over public companies.
Member service specialist jobs by sector
| Company type | Percentages |
|---|---|
| Education | 2% |
| Public | 20% |
| Private | 73% |
| Government | 5% |
Member service specialist jobs by industry
The most common industries for member service specialists are finance, health care and insurance.
Member service specialist industry statistics
| Industry | Percentages |
|---|---|
| Finance | 29% |
| Health Care | 18% |
| Insurance | 8% |
| Fortune 500 | 8% |
| Professional | 6% |
| Retail | 5% |
| Non Profits | 5% |
| Hospitality | 4% |
| Media | 2% |
| Government | 2% |
| Start-up | 2% |
| Real Estate | 2% |
| Education | 2% |
| Technology | 2% |
| Pharmaceutical | 1% |
| Internet | 1% |
| Transportation | 1% |
| Automotive | 1% |
| Manufacturing | 1% |
Member service specialist turnover and employment statistics
Member service specialist unemployment rate over time
The unemployment rate for member service specialists between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Member service specialist unemployment rate by year
| Year | Member service specialist unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average member service specialist tenure
The average member service specialist stays at their job for 1-2 years, based on the 3,941 member service specialists resumes in Zippia's database.
Member service specialist tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 23% |
| 1-2 years | 35% |
| 3-4 years | 15% |
| 5-7 years | 16% |
| 8-10 years | 5% |
| 11+ years | 5% |
Member service specialist LGBT ratio compared to similar jobs
Review the percent of member service specialists that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Vault Attendant | 5.53% | 44,866 |
| Public Housing Interviewer | 6.73% | 10,942 |
| Member Service Specialist | 7.19% | - |
| File Clerk | 8.60% | 66,383 |
| Credit Processor | 8.99% | 11,088 |
| Library Services Assistant | 11.16% | 57,450 |
| Personnel Security Assistant | 15.31% | 44,808 |
Similar member service specialist jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Vault Attendant | 5.53% | 44,866 |
| Public Housing Interviewer | 6.73% | 10,942 |
| File Clerk | 8.60% | 66,383 |
| Credit Processor | 8.99% | 11,088 |
| Library Services Assistant | 11.16% | 57,450 |
| Personnel Security Assistant | 15.31% | 44,808 |
Foreign languages spoken by member service specialists
The most common foreign language among member service specialists is Spanish at 69.1%. The second-most popular foreign language spoken is French at 6.0% and Portuguese is the third-most popular at 2.7%.
- Spanish, 69.1%
- French, 6.0%
- Portuguese, 2.7%
- German, 2.7%
- Mandarin, 2.7%
- Other, 16.8%
Member service specialist languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 69.1% |
| French | 6.0% |
| Portuguese | 2.7% |
| German | 2.7% |
| Mandarin | 2.7% |
| Other | 16.8% |
