What does a member services coordinator do?
A Member Services Coordinator is in charge of developing and implementing strategies to ensure that clients receive optimal services. They typically serve as the clients' point of contact when it comes to various services and programs. Member Services Coordinators are in charge of organizing activities and services, liaising with internal and external business partners, conducting research and analyses, setting guidelines and timelines, and resolving issues should any arise.
Member services coordinator responsibilities
Here are examples of responsibilities from real member services coordinator resumes:
- Establish and redefine business processes in order to achieve national accreditation through NCQA.
- Prepare and present PowerPoint presentation for monthly staff meetings.
- Review and validate payroll documents.
- Create PowerPoint presentations for facilitator use at meetings.
- Obtain and schedule new patient referrals, return appointments from outside organizations and internally for the patients diagnose with hematologic disorders.
- Adhere to strict HIPPA compliance protocols to protect personal information of members and potential members.
- Maintain HIPPA and company guidelines pertaining to member information.
Member services coordinator skills and personality traits
We calculated that 10% of Member Services Coordinators are proficient in Phone Calls, Customer Service, and Member Service. They’re also known for soft skills such as Computer skills, Customer-service skills, and Listening skills.
We break down the percentage of Member Services Coordinators that have these skills listed on their resume here:
- Phone Calls, 10%
Provide exceptional customer service while answering inbound phone calls from internal and external English-speaking customers.
- Customer Service, 10%
Maintained and updated all training materials both electronically and in hard copy and ensures distribution and understanding to customer service staff.
- Member Service, 9%
Promoted from ABA Registrar position to Member Services Coordinator to provide logistical support for all Meetings and ensure membership satisfaction.
- Data Entry, 8%
Streamlined data entry process to maximize efficiency.
- Member Database, 7%
Maintained the member database and online seminar information on company website.
- Front Desk, 6%
Manage member paperwork and accounts, maintain front desk equipment, and assist the Director of Recreation in other facility projects.
Most member services coordinators use their skills in "phone calls," "customer service," and "member service" to do their jobs. You can find more detail on essential member services coordinator responsibilities here:
Customer-service skills. Another soft skill that's essential for fulfilling member services coordinator duties is customer-service skills. The role rewards competence in this skill because "representatives help companies retain customers by professionally answering questions and helping to resolve complaints." According to a member services coordinator resume, here's how member services coordinators can utilize customer-service skills in their job responsibilities: "trained new employees on phone with customers & data entry software. "
Listening skills. Another skill that relates to the job responsibilities of member services coordinators is listening skills. This skill is critical to many everyday member services coordinator duties, as "representatives must listen carefully to ensure that they understand customers in order to assist them." This example from a resume shows how this skill is used: "maintained focus on customer service goals and communicated current performance levels and expectations to representatives on a consistent basis. "
Interpersonal skills. member services coordinator responsibilities often require "interpersonal skills." The duties that rely on this skill are shown by the fact that "representatives should be able to create positive interactions with customers." This resume example shows what member services coordinators do with interpersonal skills on a typical day: "displayed courtesy and strong interpersonal skills with customer interactions. "
Communication skills. Another common skill required for member services coordinator responsibilities is "communication skills." This skill comes up in the duties of member services coordinators all the time, as "customer service representatives must be able to provide clear information in writing, by phone, or in person." An excerpt from a real member services coordinator resume shows how this skill is central to what a member services coordinator does: "write press releases, media advisories, newsletters, and promotional information to ensure communication is available to the external public. "
Problem-solving skills. Lastly, "problem-solving skills" is an important element of what a member services coordinator does. Member services coordinator responsibilities require this skill because "representatives must determine solutions to customers’ problems." This resume example highlights how member services coordinator duties rely on this skill: "coordinated and completed special projects, received and resolved hotel complaints for aaa members, club counselors and travel agents. "
The three companies that hire the most member services coordinators are:
- Planet Fitness15 member services coordinators jobs
- Fallon Health3 member services coordinators jobs
- Village Care Of New York Inc3 member services coordinators jobs
Choose from 10+ customizable member services coordinator resume templates
Build a professional member services coordinator resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your member services coordinator resume.
Compare different member services coordinators
Member services coordinator vs. Team manager
Team managers primarily manage the daily activities of their members. Their role includes setting targets, implementing guidelines, and supporting employees to solve any issues that may arise. It is their duty to make sure that the team's objectives are fully understood by all members and that they work closely to fulfill them. They must ensure that all of their members are working towards a common goal through constant monitoring. To manage the team, they may utilize certain principles, such as the SMART principle. They also train members to see to it that their goals are distinct, measurable, attainable, and timely.
These skill sets are where the common ground ends though. The responsibilities of a member services coordinator are more likely to require skills like "phone calls," "customer service," "member service," and "data entry." On the other hand, a job as a team manager requires skills like "patients," "taking care," "project management," and "performance management." As you can see, what employees do in each career varies considerably.
On average, team managers reach similar levels of education than member services coordinators. Team managers are 2.4% more likely to earn a Master's Degree and 0.5% more likely to graduate with a Doctoral Degree.Member services coordinator vs. Support staff
School support staff provide specialized instructional and student support while utilizing school facilities. They often include diverse staff members whose main role is to ensure that students learn in a supportive and safe learning environment. It is also their duty to enhance school climate by promoting the involvement of parent and family in education as well as to encourage trusting, positive student relationships. They should inhibit positive behavior and send uplifting messages to students as they often connect with them throughout the day.
Each career also uses different skills, according to real member services coordinator resumes. While member services coordinator responsibilities can utilize skills like "phone calls," "member service," "data entry," and "member database," desk clerks supervisors use skills like "developmental disabilities," "mental health," "meal preparation," and "direct care."
On average, desk clerks supervisors earn a lower salary than member services coordinators. Some industries support higher salaries in each profession. Interestingly enough, desk clerks supervisors earn the most pay in the finance industry with an average salary of $32,113. Whereas member services coordinators have higher pay in the health care industry, with an average salary of $41,798.In general, desk clerks supervisors achieve similar levels of education than member services coordinators. They're 1.6% less likely to obtain a Master's Degree while being 0.5% more likely to earn a Doctoral Degree.Member services coordinator vs. Project management internship
When it comes to a project management internship, the tasks may vary on the organization or industry where one is involved. However, the primary duties are to provide administrative support by accomplishing tasks ranging from performing research and analysis, responding to inquiries and concerns, assisting in data entry and record-keeping, producing reports, and managing schedules. There are also instances where one must participate in crafting various promotional or project materials, which would be a great learning experience.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from member services coordinator resumes include skills like "phone calls," "member service," "data entry," and "member database," whereas a project management internship is more likely to list skills in "management," "leadership," "project management," and "portfolio. "
Project management interns earn the highest salary when working in the government industry, where they receive an average salary of $40,498. Comparatively, member services coordinators have the highest earning potential in the health care industry, with an average salary of $41,798.When it comes to education, project management interns tend to earn similar degree levels compared to member services coordinators. In fact, they're 3.2% more likely to earn a Master's Degree, and 0.2% more likely to graduate with a Doctoral Degree.Member services coordinator vs. Assistant office manager
An assistant office manager's role is to perform administrative and management support-related tasks. Most of the responsibilities revolve around gathering information and maintaining a database, preparing presentations and processing necessary documents, arranging schedules and appointments, and taking charge of the procurement of office supplies. Furthermore, an assistant office manager may take part in maintenance activities and decisions, devise plans to maximize space, improve the office environment, and even attend meetings on behalf of the manager.
Even though a few skill sets overlap between member services coordinators and assistant office managers, there are some differences that are important to note. For one, a member services coordinator might have more use for skills like "phone calls," "member service," "data entry," and "member database." Meanwhile, some responsibilities of assistant office managers require skills like "patients," "financial statements," "appointment scheduling," and "office equipment. "
Assistant office managers enjoy the best pay in the finance industry, with an average salary of $50,341. For comparison, member services coordinators earn the highest salary in the health care industry.assistant office managers reach similar levels of education compared to member services coordinators, in general. The difference is that they're 2.8% more likely to earn a Master's Degree, and 0.1% more likely to graduate with a Doctoral Degree.Types of member services coordinator
Updated January 8, 2025
