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Membership administrator skills for your resume and career

Updated January 8, 2025
3 min read
Below we've compiled a list of the most critical membership administrator skills. We ranked the top skills for membership administrators based on the percentage of resumes they appeared on. For example, 27.0% of membership administrator resumes contained customer service as a skill. Continue reading to find out what skills a membership administrator needs to be successful in the workplace.

15 membership administrator skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how membership administrators use customer service:
  • Established and maintained eligibility, bill premiums, and provide eligibility and billing related customer service for Government Programs.
  • Provide customer service to internal and external customer by supplying information through written correspondence and responding to telephone inquiries.

2. Salesforce

Salesforce is an American cloud-based software company based in San Francisco, California. This company provides customer relationship management services that enable the customers to be closer to the company. It gives the company detailed information about each customer, including marketing, sales, commerce, and services. Salesforce also helps market a product to attract more buyers, and helps win more customers by targeting the right audience.

Here's how membership administrators use salesforce:
  • Maintained and updated membership accounts using Salesforce.
  • Tracked membership communication in Salesforce.

3. Medicare

Medicare is a federal government insurance program that offers health care coverage to people who are 65 and above. In some cases, younger people with disabilities whose status is identified by the SSA can also avail the insurance program. Medicare covers the health expenses of people who are not able to afford it plus it protects the payee from rising health care costs.

Here's how membership administrators use medicare:
  • Establish procedures including identification or discrepancies between our plan and Medicare.
  • Enrolled members according to Medicare election and guidelines.

4. Member Data

Here's how membership administrators use member data:
  • Referenced legacy Members Only software database and newly introduced Personify database to obtain member data.

5. Group Administrators

Here's how membership administrators use group administrators:
  • Communicated regularly with group administrators via phone and email, performed data entry, account reconciliations, and daily reports.
  • Set up access and walked group Administrators through the online Enrollment Center.

6. Facets

Here's how membership administrators use facets:
  • Accelerated in time efficient entries; including, processing eligibility in Facets 2.96 Application.
  • Enter new COB information in Facets and MMC.

7. CMS

A Content Management System or CMS is computer software that works as a framework where content can be assembled and managed by using a database. CMS is an important asset in web development. This platform enables users to create, edit, collaborate on, publish and store digital content. It helps users to manage their content and modify it from a single system.

Here's how membership administrators use cms:
  • Monitored all Governmental and accreditation regulatory (CMS, Community Health Accreditation Program) reports and regulations to maintain compliance.
  • Maintain affiliation agreements by department specialty of sponsoring institutions to ensure CMS compliance.

8. Reconcile Cash

Here's how membership administrators use reconcile cash:
  • Establish and maintain eligibility, premium, reconcile cash, complex recon, baby claims, maintain accounts.

9. Telephone Inquiries

Here's how membership administrators use telephone inquiries:
  • Ensured all email, fax and telephone inquiries were responded to within two business days or sooner.
  • Respond to requests for membership materials, telephone inquiries and problems regarding membership.

10. Enrollment Applications

Here's how membership administrators use enrollment applications:
  • Reviewed enrollment applications to ensure that all questions were answered completely; call prospective customer when application needed additional information.

11. ACH

Automated Clearing House, ACH is a computerized electronic network to process, coordinate and manage transactions (credit and debit) and automated money transfers between banks and other financial institutions without the use of paper checks, electronic transfers, credit cards, or cash networks. The ACH network is regulated by the federal government and managed by the National Automated Clearing House Association (NACHA).

Here's how membership administrators use ach:
  • Researched and implemented ACH debit system for the collection of membership dues.
  • Set up ACH accounts and initiate ACH withdrawals from financial institutions.

12. Financial Reports

Here's how membership administrators use financial reports:
  • Prepared, maintained, and reconciled financial reports submitted to federal court detailing settlement payments and case related expenditures.
  • Create budget plan versus actual variance analysis and assists in preparing accurate monthly financial reports for upper management.

13. Medicaid

Here's how membership administrators use medicaid:
  • Monitor and maintain Medicaid group account eligibility and enrollment.
  • Monitor and maintain state government Medicaid group eligibility.

14. Non-Profit Organization

A non-profit organization (NPO) is a business that has been granted tax-exempt status by the Internal Revenue Service (IRS) because it serves a social cause and provides a benefit to the public. The organization must serve a social cause whether it is through services, goods, or both.

Here's how membership administrators use non-profit organization:
  • Directed all outreach programs, membership initiatives, external and internal communications and technology for the non-profit organization.
  • Volunteer position for non-profit organization.

15. Quality Standards

Quality standards are a specific level of standards of products that are set by the companies for the customers that have to be met and maintained throughout the process until the time of delivery. Quality standards are information that includes the customer's requirements, guidelines, and characteristics for the needed final product or service.

Here's how membership administrators use quality standards:
  • Performed reconciliation of detailed monthly invoices meeting high-level quality standards for accuracy and timeliness.
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List of membership administrator skills to add to your resume

Membership administrator skills

The most important skills for a membership administrator resume and required skills for a membership administrator to have include:

  • Customer Service
  • Salesforce
  • Medicare
  • Member Data
  • Group Administrators
  • Facets
  • CMS
  • Reconcile Cash
  • Telephone Inquiries
  • Enrollment Applications
  • ACH
  • Financial Reports
  • Medicaid
  • Non-Profit Organization
  • Quality Standards
  • Membership Recruitment
  • Administrative Tasks
  • Financial Assistance
  • Membership Dues
  • Address Changes
  • Office Equipment
  • COB
  • Travel Arrangements

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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