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Membership assistant skills for your resume and career

Updated January 8, 2025

2 min read

Below we've compiled a list of the most critical membership assistant skills. We ranked the top skills for membership assistants based on the percentage of resumes they appeared on. For example, 71.5% of membership assistant resumes contained member service as a skill. Continue reading to find out what skills a membership assistant needs to be successful in the workplace.

15 membership assistant skills for your resume and career

1. Member Service

Member Sеrvісе іѕ rеѕроnѕіblе for assisting, receiving, and rеѕроndіng to іnԛuіrіеѕ, concerns, rеԛuеѕtѕ, аnd complaints from members аnd prospective members іn order tо undеrѕtаnd contractor policies аnd рrосеdurеѕ.

Here's how membership assistants use member service:

Supported Member Services team, included frequently updating Club social media sites and design of marketing pieces for events and promotions.
Provide speedy, high quality member service that include in person and on the phone.

2. Credit Programs

Here's how membership assistants use credit programs:

Reviewed membership, warehouse, and credit programs to keep knowledge up to date.
Answered questions, resolved problems, and explained memberships, warehouse and credit programs.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how membership assistants use customer service:

Provided excellent customer service to members, including processing dossier requests.
Provided customer service to members; processed registrations and membership renewals.

4. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how membership assistants use data entry:

Fulfilled office functions: answers phones, responds to emails, distribute mail, data entry, copy and filing.
Performed data entry, maintained membership cards, completed mailings and special projects for staff members.

5. Member Database

Member database is a collection of member data either from a subscription, a service provider, or a club. This information is organized into a spreadsheet, which allows users to quickly find the client's name, contact information, and (sometimes) past services received. These databases may be handmade in a spreadsheet document or by using an online software.

Here's how membership assistants use member database:

Complete a variety of transactions to maintain member database records, and perform various clerical functions as assigned.
Update member database to reflect current information of members.

6. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how membership assistants use phone calls:

Executed administrative and receptionist duties including restaurant and event reservations and answering / directing phone calls.
Answer all phone calls professionally and courteously, and return all voice messages and email by end of work day.

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7. Credit Card Payments

Here's how membership assistants use credit card payments:

Decorated the studio with festive themes, trained volunteers, processed credit card payments and organized meals.
Processed incoming check and credit card payments.

8. Front Desk

Here's how membership assistants use front desk:

Maintained front desk reception appearance and office organization.
Performed administrative duties, including managing the front desk Arranged donations and support for the Fall and Spring Fund Drives

9. Bulk Mailings

Here's how membership assistants use bulk mailings:

Compile and process of new member packets, renewals, premiums, and bulk mailings.
Handled billing, reception back-up, bulk mailings and event assistance as needed.

10. Member Events

Here's how membership assistants use member events:

Coordinated and organized community and member events.
Be knowledgeable about all Member events and exhibits around the museum.

11. Event Planning

Here's how membership assistants use event planning:

Played a major role in event planning - the annual conference draws up to 300 attendees.
Provide VIP tours, assisting in public relations, and event planning.

12. Membership Sales

Membership sales is a process whereby a potential customer (prospect) joins a platform, group, or club, convincing them of its benefits, and closes the deal. Like every process, each step plays an important role in the overall success of the sales pitch.

Here's how membership assistants use membership sales:

Expressed focus on education and fitness awareness while advising membership sales.
Marketed and encouraged on-site membership sales.

13. Donor Database

Donor database refers to the system or central hub that nonprofits use to store the information they have about their contacts.

Here's how membership assistants use donor database:

Managed and maintained donor databases; processed membership donations, financial batches, and donor acknowledgments.
Assist in the management of donor database and grant files.

14. Member Dues

Here's how membership assistants use member dues:

Processed payments for member dues, donations, subscription orders, meetings, and events.
Processed stage play contracts for actors and plays Collected union member dues.

15. Member Inquiries

Here's how membership assistants use member inquiries:

Fielded member inquiries and researched problems, both via email and over the telephone.
Answer the phones in a friendly and professional manner, answering member inquiries.

5 Membership Assistant resume examples

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List of membership assistant skills to add to your resume

The most important skills for a membership assistant resume and required skills for a membership assistant to have include:

Member Service
Credit Programs
Customer Service
Data Entry
Member Database
Phone Calls
Credit Card Payments
Front Desk
Bulk Mailings
Member Events
Event Planning
Membership Sales

Donor Database
Member Dues
Member Inquiries
Travel Arrangements
Member Accounts
PowerPoint
Administrative Tasks
Address Changes
AS400
Facebook
Database Maintenance
Customer Inquiries

Mail Merge
Costco
Processing Payments
Member Retention
Member Issues
Member Benefits
Mass Mailings
Cash Drawers
Dues Payments
Member Profiles

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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