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Membership consultant skills for your resume and career

Updated January 8, 2025
4 min read
Below we've compiled a list of the most critical membership consultant skills. We ranked the top skills for membership consultants based on the percentage of resumes they appeared on. For example, 16.1% of membership consultant resumes contained lead generation as a skill. Continue reading to find out what skills a membership consultant needs to be successful in the workplace.

15 membership consultant skills for your resume and career

1. Lead Generation

Here's how membership consultants use lead generation:
  • Lead generation and corporation prospecting.
  • Managed membership processes to include lead generation, follow up strategies, sales process, accounts management, and membership retention.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how membership consultants use customer service:
  • Answer Phones Assisted Members in signing up for membership Resolved customer service complaints Utilized cash register to complete customers transactions
  • Meet and exceed sales quotas by providing excellent sales techniques and communicating exceptional customer service.

3. Community Outreach

Here's how membership consultants use community outreach:
  • Generated new sales through community outreach, including the distribution of marketing materials to the community.
  • Recruited and gained new members through active prospecting, referral programs and community outreach.

4. Booking

Here's how membership consultants use booking:
  • inventory, daily reports and emails, booking, cleaning, opening and closing duties, solo responsibility, salon environment.
  • Job responsibilities included direct marketing, telephone inquiries, appointment booking and membership sales.

5. Health Club

Here's how membership consultants use health club:
  • Recruit members for the health club by using various types of sales techniques.
  • Train new hires on process, procedure, and health club policies.

6. Gym Memberships

Here's how membership consultants use gym memberships:
  • Developed marketing and targeted small businesses for gym memberships.
  • Handled the direct sales and enrollment of gym memberships and packages to customers.

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7. Front Desk

Here's how membership consultants use front desk:
  • Conducted front desk intake assessments; scheduled and conducted membership orientations.
  • Speak with guests about memberships and club amenities, work front desk answering phones and assisting guests, clean the gym

8. Sales Process

Here's how membership consultants use sales process:
  • Perform administrative duties through sales process including gathering signatures, copying, scanning, filing, etc.
  • Identified business leads and closes the sale within first day of meeting or within a maximum of a three-day sales process.

9. Health Fairs

Here's how membership consultants use health fairs:
  • Managed all aspects of creation to execution of health fairs, open houses and trade events for facility and outside companies.
  • Participated in multiple health fairs, tent events and member appreciation days to acquire new members.

10. Community Events

Community events are the events scheduled within the community.

Here's how membership consultants use community events:
  • Develop relations within the community by involving club in community events.
  • Planned internal events or partake with various community events to market Sport & Health.

11. Member Satisfaction

Here's how membership consultants use member satisfaction:
  • Charged with improving workplace efficiency and reducing labor costs without sacrificing member satisfaction.
  • Serve as expert RMA resource by ensuring member satisfaction through written and verbal communication.

12. Sales Quota

Here's how membership consultants use sales quota:
  • Implemented monthly sales quota and consistently exceeded monthly goals
  • Generate top sales figures, consistently exceeding the weekly and monthly sales quotas.

13. Corporate Accounts

Here's how membership consultants use corporate accounts:
  • Established corporate accounts and promoted local marketing efforts.
  • Generated approximately $1,176,000 in revenue with an average of 70 new residential and corporate accounts per month.

14. Telephone Inquiries

Here's how membership consultants use telephone inquiries:
  • Conduct telephone inquiries using established Mint Gym sales systems.
  • Schedule daily walk-in appointments and answer telephone inquiries.

15. Fitness Programs

The exercise-based programs that are conducted to build and maintain the physical health of an individual are known as fitness programs. These programs prove highly beneficial for health and also, help in reducing the risk of developing chronic disease.

Here's how membership consultants use fitness programs:
  • Prepared a comprehensive one-on-one educational fitness program that promoted a health and fitness program through realistic goal setting and education
  • Maintained excellent Client relationship providing them with personalized Fitness Program/resulting in the successful attainment of Measurable Goals.
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List of membership consultant skills to add to your resume

Membership consultant skills

The most important skills for a membership consultant resume and required skills for a membership consultant to have include:

  • Lead Generation
  • Customer Service
  • Community Outreach
  • Booking
  • Health Club
  • Gym Memberships
  • Front Desk
  • Sales Process
  • Health Fairs
  • Community Events
  • Member Satisfaction
  • Sales Quota
  • Corporate Accounts
  • Telephone Inquiries
  • Fitness Programs
  • Cold Calls
  • Fitness Club
  • Inbound Calls
  • Facility Tours
  • Billing Issues
  • Customer Complaints
  • Corporate Partnerships
  • Member Complaints
  • Account Management
  • Business Relationships
  • Computer System
  • Local Community
  • Facebook
  • Customer Retention
  • Building Relationships
  • Fitness Assessments
  • Training Sessions
  • Member Referrals
  • Membership Sales

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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