The Athletic Club of Columbus (ACC) in Columbus, Ohio, is an icon. Established in 1912 by a group of business professionals interested in promoting social and athletic endeavors, the ACC remains an integral part of the Columbus business and civic communities. The Club is rich in history and tradition and operates with an eye toward the future and an openness to change, diversity, and inclusion. The ACC is a haven for ~1,400 members and their families.
Position Summary
The ACC is seeking a part-time Membership Coordinator to join the team. The primary responsibilities will include but are not limited to being the point of contact for prospective new members interested in joining the Club. In addition, this individual will serve as the concierge for the membership life cycle from a member's introduction into the Club until they exit. This will include answering new and existing members' questions via email. Responsible for all marketing and member mailings and maintaining records of member information.
Competencies
Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services when orienting new members.
Interpersonal Skills: Takes responsibility to learn and remember the names of members. Leverages this ability when in contact with members and answering concerns.
Relationship Management: Builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect.
Accountability & Dependability: Takes personal responsibility for the quality and timeliness of work and promptly handling member concerns.
Making Decisions and Solving Problems: Analyzing information, evaluating results, and alternatives to choose the best solution and solve members' concerns.
Administrative: Knowledge of administrative and office procedures and systems such as word processing, managing files and records, emails, database management, and workplace terminology.
Primary Responsibilities
Membership Sales and Membership Maintenance
Ensure ACC standards of service to provide members with the best experience possible through warm communications and relationship building.
Schedule prospective new member tours for the Membership Director and provide Club tours when the Membership Director is unavailable.
Responsible for sending welcome letters and creating enrollment packets for new members.
Schedule and participate in new member orientations with the Membership Director.
Serve as the first point of contact when engaging with members at the executive offices.
Answer direct emails and phone calls from members and refer to correct personnel when necessary.
Build and generate an email correspondence for existing and new member questions to streamline general and assistant general manager responses.
Prepare daily, weekly, and monthly documents for department leaders and other executive members.
Maintain CRM databases, search files, or reference materials to obtain the needed information for prospective and current members. Maintain Club Governance schedule and meeting invites. Help develop Club With In a Club initiatives and events.
Prepare, send, and maintain reference materials for prospective and current members.
Assist in planning, organizing, and hosting special events specific to the club, maintaining RSVP lists, and performing member follow-up as needed.
Maintain club event calendar and work closely with the Marketing Coordinator to keep the website updated, accurate, and active.
Maintain a well-manicured appearance by wearing the appropriate attire and having a persona that reflects the ACC.
Qualifications/Expertise
Establishing and Maintaining Interpersonal Relationships: Developing cooperative working relationships with prospective members while working and strengthening those relationships over time when they become members.
Speech Clarity: The ability to speak so others can understand you.
Service Orientation: Actively looking for ways to help people.
Active Listening: Listening to members, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do.
Making Decisions and Solving Problem: Analyzing information and evaluating results to choose the best solution and solve problems (understanding member concerns or requests and properly pivoting).
Performing Administrative Activates: Handling scheduling, maintaining CRM and other databases, club communications, and other member communication.
Organizing, Planning, and Prioritizing Work: Developing methodologies and plans to prioritize, organize, and accomplish your work.
Requirements
Moderate physical activity performing occasional somewhat strenuous activities, including standing, walking, climbing, reaching, and carrying. Manual dexterity sufficient to reach, handle items, and work with the fingers. Requires lifting and moving objects up to 40 lbs. in weight. Clear vision (close and distant) and ability to adjust focus. Hearing adequate for telephone, office, and group conversation.
Evening and weekend availability.
Preferred Years of Experience
1 or more years working in the hospitality industry.
Education Requirements
High School diploma or GED; or 1-year related experience; or equivalent combination of education and experience. Marketing or Communications Degree (in-process).
Certification Requirements
None
Certifications Preferred
None
Benefits
Benefits for Part-Time Employees
- Daily meals
- Free downtown parking and transportation assistance
- Flexible Schedule
Schedule
FSLA Status: Full Time- Exempt
Shift Schedule: Primarily a set schedule Monday through Friday. Weekends, evenings, and/or periodic overtime will be required depending on club events or other activities.
The Athletic Club of Columbus (ACC) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
I understand that the ACC is an at-will employer and neither the completion of this application nor any other part of my consideration for employment establishes any obligation for the ACC to hire me. If I am hired, I understand that either the ACC or I can terminate my employment at any time and for any reason, with or without cause and without prior notice. I understand that no representative of ACC has the authority to make any assurance to the contrary.
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