Membership coordinator job description

The Athletic Club of Columbus (ACC) in Columbus, Ohio, is an icon. Established in 1912 by a group of business professionals interested in promoting social and athletic endeavors, the ACC remains an integral part of the Columbus business and civic communities. The Club is rich in history and tradition and operates with an eye toward the future and an openness to change, diversity, and inclusion. The ACC is a haven for ~1,400 members and their families.

Position Summary

The ACC is seeking a part-time Membership Coordinator to join the team. The primary responsibilities will include but are not limited to being the point of contact for prospective new members interested in joining the Club. In addition, this individual will serve as the concierge for the membership life cycle from a member's introduction into the Club until they exit. This will include answering new and existing members' questions via email. Responsible for all marketing and member mailings and maintaining records of member information.

Competencies

Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services when orienting new members.

Interpersonal Skills: Takes responsibility to learn and remember the names of members. Leverages this ability when in contact with members and answering concerns.

Relationship Management: Builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect.

Accountability & Dependability: Takes personal responsibility for the quality and timeliness of work and promptly handling member concerns.

Making Decisions and Solving Problems: Analyzing information, evaluating results, and alternatives to choose the best solution and solve members' concerns.

Administrative: Knowledge of administrative and office procedures and systems such as word processing, managing files and records, emails, database management, and workplace terminology.

Primary Responsibilities

Membership Sales and Membership Maintenance

Ensure ACC standards of service to provide members with the best experience possible through warm communications and relationship building.

Schedule prospective new member tours for the Membership Director and provide Club tours when the Membership Director is unavailable.

Responsible for sending welcome letters and creating enrollment packets for new members.

Schedule and participate in new member orientations with the Membership Director.

Serve as the first point of contact when engaging with members at the executive offices.

Answer direct emails and phone calls from members and refer to correct personnel when necessary.

Build and generate an email correspondence for existing and new member questions to streamline general and assistant general manager responses.

Prepare daily, weekly, and monthly documents for department leaders and other executive members.

Maintain CRM databases, search files, or reference materials to obtain the needed information for prospective and current members. Maintain Club Governance schedule and meeting invites. Help develop Club With In a Club initiatives and events.

Prepare, send, and maintain reference materials for prospective and current members.

Assist in planning, organizing, and hosting special events specific to the club, maintaining RSVP lists, and performing member follow-up as needed.

Maintain club event calendar and work closely with the Marketing Coordinator to keep the website updated, accurate, and active.

Maintain a well-manicured appearance by wearing the appropriate attire and having a persona that reflects the ACC.

Qualifications/Expertise

Establishing and Maintaining Interpersonal Relationships: Developing cooperative working relationships with prospective members while working and strengthening those relationships over time when they become members.

Speech Clarity: The ability to speak so others can understand you.

Service Orientation: Actively looking for ways to help people.

Active Listening: Listening to members, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do.

Making Decisions and Solving Problem: Analyzing information and evaluating results to choose the best solution and solve problems (understanding member concerns or requests and properly pivoting).

Performing Administrative Activates: Handling scheduling, maintaining CRM and other databases, club communications, and other member communication.

Organizing, Planning, and Prioritizing Work: Developing methodologies and plans to prioritize, organize, and accomplish your work.

Requirements

Moderate physical activity performing occasional somewhat strenuous activities, including standing, walking, climbing, reaching, and carrying. Manual dexterity sufficient to reach, handle items, and work with the fingers. Requires lifting and moving objects up to 40 lbs. in weight. Clear vision (close and distant) and ability to adjust focus. Hearing adequate for telephone, office, and group conversation.

Evening and weekend availability.

Preferred Years of Experience

1 or more years working in the hospitality industry.

Education Requirements

High School diploma or GED; or 1-year related experience; or equivalent combination of education and experience. Marketing or Communications Degree (in-process).

Certification Requirements

None

Certifications Preferred

None

Benefits

Benefits for Part-Time Employees

• Daily meals
• Free downtown parking and transportation assistance
• Flexible Schedule

Schedule

FSLA Status: Full Time- Exempt

Shift Schedule: Primarily a set schedule Monday through Friday. Weekends, evenings, and/or periodic overtime will be required depending on club events or other activities.

The Athletic Club of Columbus (ACC) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

I understand that the ACC is an at-will employer and neither the completion of this application nor any other part of my consideration for employment establishes any obligation for the ACC to hire me. If I am hired, I understand that either the ACC or I can terminate my employment at any time and for any reason, with or without cause and without prior notice. I understand that no representative of ACC has the authority to make any assurance to the contrary.

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This Membership Coordinator position earns a hourly wage plus commission and bonus opportunities . You would also be eligible for benefits, including health, vision, dental, a 401(k) plan, a flexible spending account (FSA) for health & dependent care, paid time off (PTO), and free club membership . If this sounds like the right opportunity for you, apply today!

ABOUT THE ALASKA CLUB

With a history of over 30 years of showing our members how fitness should be, we take pride in being innovators in delivering health and fitness solutions across the state of Alaska through our network of 14 clubs. We strive to provide exceptional service and are committed to enhancing the lives of Alaskans through our values of integrity, quality service, convenience, safety, and community involvement. We are the best choice for people who want variety and convenience in a comfortable and welcoming environment.

Our staff is at the heart of the services we provide. We offer them competitive pay , great benefits , and a positive work environment .

A DAY IN THE LIFE OF A MEMBERSHIP COORDINATOR

As a membership coordinator, you are one of the first interactions our guests will have with The Alaska Club. You will work directly underneath the Membership Sales Manager at your club, you will greet and tour guests, build relations, engage guests within their areas in interest, complete follow up calls to our guests to check on their experience and you will have a daily, weekly and monthly sales goal to keep you motivated and engaged!

At The Alaska Club, you will have the opportunity to become a professional fitness sales person and will play a very important part in our mission of changing lives!

QUALIFICATION FOR OUR MEMBERSHIP COORDINATORS:

• A clear passion for fitness.
• Excellent communication skills and an outgoing personality.
• Sales and/or customer service experience, preferred.

WORK SCHEDULE

This membership position typically works five days a week totaling approximately 40 hours. Schedules are flexible and can include morning, afternoon, and evening shifts.

READY TO JOIN OUR TEAM?

We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be the right fit for this membership team position, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

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WHAT YOU WILL DO


Provides administrative support to the Director of Membership and International Programs and general administrative support to the MSC and Membership Programs department personnel.
Manages designated priorities within the department such as:


Facilitating member communications (new members, residents, and resident program sponsors) manually and utilizing Marketo e-mail marketing platform. Provides support for dues & ballot cycles. Manages dues waiver program in DocuSign. Manages purchase orders and vendor invoices in Concur. Generates regular membership statistics and reports using membership database. Documents Membership Department’s policies and procedures. Provides logistical support such as scheduling, meeting invites, etc. to Membership and other committees.


PSTM (annual conference) responsibilities:


Serves as ASPS domestic membership representative at PSTM Resource Center. Sends VIP invitation letters to the Partner Societies’ leadership for the annual meeting Coordinates special programs, events, and receptions prior to and during PSTM Monitors several Membership mailboxes daily and replies to inquiries in a timely manner. Maintains Membership Department calendar and team’s travel schedules.




POSITION QUALIFICATIONS


Education: Associates Degree


Experience: 3+ years of experience in an administrative role


Excellent organizational and communications skills (both verbal and written). Sharp eye for detail and the ability to work independently while adhering to standard operating procedures. Advanced computer skills including Microsoft Outlook, Word, Excel, and PowerPoint required, working knowledge of Aptify and Marketo a plus. Enjoys working in a high-paced, productive atmosphere and has the ability to complete multiple tasks and high volume of work on firm deadlines. Availability to travel (1-2 times / year). Excellent writing, spelling, grammar, and proofreading skills. Ability to work independently as well as interact with a variety of project teams.






*ASPS is an equal opportunity employer*