What does a membership coordinator do?
Membership coordinators act as the liaison between an organization and its members. Their goal is to increase the number of members and guarantee their satisfaction. Additionally, their tasks include answering inquiries, providing information, creating regular communication activities, and managing membership records. Also, they process membership service applications as well as giving information to promising clients by sending emails and periodic newsletters. A great membership coordinator is an excellent communicator and has aptitude in building strong relationships between the members and the organizations.
Membership coordinator responsibilities
Here are examples of responsibilities from real membership coordinator resumes:
- Manage twitter account to actively engage followers, members, and prospects.
- Review activities include HMO & POS manage care appeals, and customer concern issues.
- Manage the overall coordination of payroll, hiring, activation, security/clearances, and member/employee relations.
- Track all incoming leads and follow up with all current leads while maintaining a large CRM database.
- Manage finances for organization using QuickBooks.
- Research and implement ACH debit system for the collection of membership dues.
- Maintain and update membership accounts using Salesforce.
- Maintain the highest level of confidentiality in accordance with HIPAA compliance.
- Receive members concerns and comments regarding all aspects of AAA services.
- Set up ACH accounts and initiate ACH withdrawals from financial institutions.
- Monitor reporting: visits, POS sales, transactions, monthly/annual membership numbers and sales.
- Collaborate with statewide team to further organizational promotions, CRM strategies for all levels of membership.
- Investigate and resolve priority HIPAA requests in collaboration with the privacy office in a timely manner.
- Work with various departments within AAA that would assist with the investigating of the members concerns.
- Start and maintain a Facebook page as another way for parents to stay in touch with the school community.
Membership coordinator skills and personality traits
We calculated that 35% of Membership Coordinators are proficient in Customer Service, Member Database, and Membership Sales. They’re also known for soft skills such as Writing skills, Computer skills, and Customer-service skills.
We break down the percentage of Membership Coordinators that have these skills listed on their resume here:
- Customer Service, 35%
Recommended and implemented the institution and monitoring of the membership mailbox for GPO and wholesaler inquiries/requests that greatly improved customer services.
- Member Database, 11%
Maintained member database and accounts receivable.
- Membership Sales, 7%
Managed Membership Department while Membership Director was on Membership Sales assignment.
- Front Desk, 7%
Coordinated and managed front desk daily operations.
- Member Service, 3%
Provided support to the Member Services Manager Processed all incoming membership applications Received all inquiries by phone and email from prospective members
- Member Events, 3%
Supervised direct mail solicitations, created e-mail newsletter, planned member events, and revitalized marketing efforts.
"customer service," "member database," and "membership sales" are among the most common skills that membership coordinators use at work. You can find even more membership coordinator responsibilities below, including:
Writing skills. One of the key soft skills for a membership coordinator to have is writing skills. You can see how this relates to what membership coordinators do because "secretaries and administrative assistants write memos and emails when communicating with managers, employees, and customers." Additionally, a membership coordinator resume shows how membership coordinators use writing skills: "managed returned efts and credit cards by resubmitting and/or contacting members by phone or writing as needed. "
Interpersonal skills. Another skill commonly found on membership coordinator job descriptions is "interpersonal skills." It can come up quite often in membership coordinator duties, since "secretaries and administrative assistants interact with clients, customers, or staff." Here's an example from a resume of how this skill fits into day-to-day membership coordinator responsibilities: "use interpersonal skills to effectively communicate to all people with customer service issues and complaints. "
The three companies that hire the most membership coordinators are:
- The Alaska Club7 membership coordinators jobs
- Early Rbaymca Learning Center
5 membership coordinators jobs
- Troon4 membership coordinators jobs
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Compare different membership coordinators
Membership coordinator vs. Consultant/project manager
Consultants/project managers act as planners, leaders, and advisors in business enterprises. These professionals facilitate meetings and establish positive relationships with vendors, management, and clients. They make customer visits, maintain industry knowledge, procure third-party software and hardware, and deliver projects. It is also part of their duty to manage complex initiatives in an individual business unit or organization. Their skills include analytical, time and cost management, problem-solving, interpersonal skills, and proficiency in project management software.
There are some key differences in the responsibilities of each position. For example, membership coordinator responsibilities require skills like "customer service," "member database," "membership sales," and "front desk." Meanwhile a typical consultant/project manager has skills in areas such as "project management," "project scope," "business development," and "executive management." This difference in skills reveals the differences in what each career does.
Consultant/project managers tend to make the most money working in the technology industry, where they earn an average salary of $107,463. In contrast, membership coordinators make the biggest average salary, $45,155, in the education industry.consultant/project managers tend to reach higher levels of education than membership coordinators. In fact, consultant/project managers are 11.5% more likely to graduate with a Master's Degree and 1.2% more likely to have a Doctoral Degree.Membership coordinator vs. Assistant project manager
An assistant project manager is an individual who works directly under a project manager to support the planning and execution of projects. Associate project managers keep track of a project's progress and communicate with stakeholders about project needs and goals. They help procure materials and other essential items to meet project goals and avoid delays in completing a project. They are also responsible for resolving complex issues that arise in a project.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that membership coordinator responsibilities requires skills like "customer service," "member database," "membership sales," and "front desk." But an assistant project manager might use other skills in their typical duties, such as, "project management," "construction management," "general contractors," and "construction projects."
On average, assistant project managers earn a higher salary than membership coordinators. Some industries support higher salaries in each profession. Interestingly enough, assistant project managers earn the most pay in the technology industry with an average salary of $80,365. Whereas membership coordinators have higher pay in the education industry, with an average salary of $45,155.assistant project managers earn similar levels of education than membership coordinators in general. They're 2.5% more likely to graduate with a Master's Degree and 1.2% more likely to earn a Doctoral Degree.Membership coordinator vs. Special projects manager
A Special Projects Department is a vital part of the research and development branch in a company to design and create new products and services for customers to use. The special projects manager's responsibility is to request and allocate funds, personnel, and a specialist to the project. This person is also obligated to monitor and generate reports on the project's status and update the company management on the special project's daily status.
The required skills of the two careers differ considerably. For example, membership coordinators are more likely to have skills like "customer service," "member database," "membership sales," and "front desk." But a special projects manager is more likely to have skills like "project management," "logistics," "financial statements," and "oversight."
Special projects managers earn the best pay in the finance industry, where they command an average salary of $101,144. Membership coordinators earn the highest pay from the education industry, with an average salary of $45,155.Most special projects managers achieve a higher degree level compared to membership coordinators. For example, they're 7.1% more likely to graduate with a Master's Degree, and 1.3% more likely to earn a Doctoral Degree.Membership coordinator vs. Program/project manager
The program manager and project manager are two important positions within a company that are thought to be similar. However, program managers direct diverse projects and programs while project managers head the team who is responsible for ensuring a project is completed on time and within budget. Program managers are responsible for the conveyance of the company goals and generally act as a customer interface that helps clients get their desired update and change of a project. Project managers, on the other hand, focus on the project's schedule, scope, and resources needed to complete it on time.
Even though a few skill sets overlap between membership coordinators and program/project managers, there are some differences that are important to note. For one, a membership coordinator might have more use for skills like "customer service," "member database," "membership sales," and "front desk." Meanwhile, some responsibilities of program/project managers require skills like "project management," "program management," "pmp," and "status reports. "
In general, program/project managers earn the most working in the professional industry, with an average salary of $123,832. The highest-paying industry for a membership coordinator is the education industry.program/project managers reach higher levels of education compared to membership coordinators, in general. The difference is that they're 13.3% more likely to earn a Master's Degree, and 0.4% more likely to graduate with a Doctoral Degree.Types of membership coordinator
Updated January 8, 2025
