Membership director job description

Job DescriptionMembership Director - Downtown

GENERAL FUNCTION:
As the nation’s leading nonprofit organization committed to strengthening communities through youth development, healthy living and social responsibility, the Y offers more than just a job. We offer you a career with a future and the chance to make a lasting difference in your community. The Membership Director, under the direct supervision of the Executive Director, is responsible for implementing innovative tactics to engage new and returning members and create sales opportunities outside of the Y facility. This position is expected to lead a high-performing and engaging Membership department.
The Membership Director must have the ability to lead a team of peers, personally connect members to the Y and each other, be highly organized and possess quality character for collaborating with co-workers, members, associates, volunteers, donors and the general public. Improving the health and wellness of the community we serve and relationship building with members is a high priority, as is the impact it has on member retention. The incumbent should have a proven track record in staff development, budget accountability, membership sales & retention, member focused attitude, fundraising and community involvement.
ESSENTIAL FUNCTIONS
MISSION DRIVEN: Upholds the Mission of the YMCA, and demonstrates behaviors that reflect a determined, nurturing, genuine, hopeful, and welcoming nature.
SUPERVISION: Leads, coaches and mentors a high-performing and engaging Membership and Kids Club Departments, with the total of approximately 20 part-time staff. Ensures staff are achieving metric targets and producing meaningful qualitative results. Provides leadership in the daily operations of the branch, including working collaboratively with two Y@Work locations (Norton and GEA). Communicates across departments to inspire member focused culture that results in increased member retention.
FISCAL RESPONSIBILITY:
• Develops and manages the Membership operating budget and meets or exceeds budget targets.
• Responsible for total annual revenue: $1,800,000 and total annual expense: $1,700,000.
• Membership Units: 2,600
• This position has responsibility for a portion of the community phase of the branch’s Annual Giving Campaign, with the most recent fundraising goal of $105,000.
SALES & MARKETING:
• Creates and implements annual marketing plan to drive new member recruitment. Efforts to include: corporate engagement, neighborhood marketing, cross-promotion, tour follow-ups, etc.
• Collaborate with technical team to ensure website, social media and other mobile tools utilized to meet aggressive revenue goals.
ENGAGEMENT & RETENTION:
• Develops and implements sustainable member engagement strategies with focus on increasing member retention.
• Drives development of innovative and high quality programs within the Membership Department, which supports branch and association mission, goals and strategies.
• Manages the financial assistance program with the goal of extending the Y mission.
• Creates a member-focused culture and models relationship-building skills in all interactions. Fosters a climate of innovation and resolves problems to ensure member satisfaction. Set the standards for and models exceptional member service.
• Responsible for Member Survey follow ups & achieving high member satisfaction rates.
• Develops and cultivates strong relationships throughout the branch, association and community.
MEETINGS & COMMITTEE RESPONSIBILITIES:
• Participates in weekly Leadership Meetings.
• Coordinates monthly meetings for Membership and Kids Club Staff.
• Participates in monthly Membership Cabinet meetings.
• Participates in monthly Board meetings.
• Serve on Membership and Kids Club focused task forces as needed.
POSITION REQUIREMENTS:
• Bachelor’s Degree or commensurate work experience in sales, public relations, marketing with background in fitness/wellness preferred.
• Previous management experience in recruitment, training and supervision of staff and volunteer groups.
• Must be willing and able to work a flexible schedule, particularly evening and weekend hours.
• Excellent problem solving, organizational and communication skills.
• Strong leadership and excellent customer service skills.
• Ability to set the standards for and model exceptional member service and build a culture of member involvement and engagement in all staff.
• A positive, can-do attitude and the ability to work creatively and independently or as part of a team.
• Sound judgment and decision making as well as problem solving and interpersonal skills to relate to people of all socio-economic levels and diverse backgrounds.
• Ability to provide facility tours and stand for many hours at a time.
EFFECT ON END RESULT:
Successful performance in this position results in creating a positive environment ensuring that members feel welcomed and wanted. Increased membership sales through strategic community involvement. Supporting the YMCA mission through all interactions and modeling the characteristics of welcoming, nurturing, genuine, determined, and hopeful. Providing support for our Family Program Director as they strive to engage our families and children.

STATUS: Full-time, Exempt
Must be available to work evenings and weekends
STARTING SALARY: $43,000+ Based on experience

As the Membership Director, you are a critical component to assisting individuals, businesses and organizations with the behavior change model in a healthier lifestyle through engagement, encouragement, and meaningful connections. The ability to lead a team of peers, personally connect members to the Y and each other, be highly organized and possess quality character for collaborating with co-workers, members, associates, volunteers, donors and the general public will result in the excellence in service desired.

An excellent benefits package is offered including Health, Dental, Vision, 12% Retirement Contribution, Community Wide Family YMCA Membership, and Free or Reduced School Age Child Care. The YMCA of Greater Louisville maintains a strong commitment to training and professional development.
This is an opportunity to join an energetic, mission-oriented team committed to improving health and strengthening community through youth development, healthy living and social responsibility.

Equal Opportunity Employer Metro United Way Agency

Employee Perks

• Free membership!
• Plenty of paid time off for life, vacations, staycations, and rest.
• YMCA-subsidized medical, dental, and vision, plus YMCA-funded HRA.
• Generous program discounts – including childcare and camp!
• Meaningful assistance programs like mentoring and retirement (403(b) and Y Retirement).
• Training, certification and advancement opportunities.

About this Role

Under the direction of the Executive, the Membership Director oversees their department in alignment with, and support of, the YMCA of Southern Maine’s priorities, protocols, and values. This includes overseeing operations associated with membership; actively supervising and coaching membership staff; ensuring processing accuracy of all applications and transactions; providing excellent member service; growing our membership base, and more. The Membership Director provides multi-faceted leadership at the YMCA, including aquatics, youth development, wellness, and fundraising.

Your responsibilities will include:

• Staffing Oversight – Hire, train, coach, schedule, review, and hold accountable staff to maintain high morale and provide excellent service. This includes the Y’s Accountability Pledge, personnel policy, protocols, and safety standards for staff, facilities, and program participants/members.
• Inclusion - Honor the YMCA of Southern Maine’s Promise Statement. Models a commitment to equity and inclusion. Creates a safe environment that helps all feel welcome and respected. Promotes feelings of mutual respect, acceptance, and appreciation. Supports people with unique experiences or points of view to share their perspectives.
• Staffing Administration – Ensure accurate timecards, consistent documentation, and maintenance of training records, licensing requirements, and certifications.
• Leadership – Is a collaborative, engaged, and active participant on the Association Leadership team, including communicating in an effective and timely manner and making sound decisions. This includes, but is not limited to, actively supporting the annual campaign, fundraising, special events, Association initiatives and program teams.
• Programming - Plan, develop, implement, provide, and maintain high quality programming in accordance with Association protocols and priorities and licensing guidelines, and in adherence with all Y Brand guidelines.
• Relationship Building – Develop positive relationships that lead to greater awareness of the Y’s mission and impact, growth in number of people served, as well as revenue.

• Personal Growth – Maintains a high degree of emotional maturity and interpersonal skills and is committed to personal growth and skill acquisition.

• Data Collection – Maintain accurate and consistent data tracking as required.
• Budgeting – Ensure budgeting parameters are followed in alignment with Association goals, priorities, and resources.
• Perform other duties as assigned.

We’re looking for someone:

• Three to five years of supervisory experience required, preferably in a membership, customer service, or related field.
• Superior communication skills and an ability to express ideas clearly and effectively, in writing and verbally, in a group or one-on-one situation. Demonstrated ability to communicate with non-English speakers. Ability to speak languages other than English preferred.
• Ability to learn new software systems quickly, excellent computer skills.
• Detail oriented.
• Possess a valid driver’s license and the ability to travel locally.
• A criminal background check is required and may include fingerprinting through the Office of Children and Family Services (OCFS), prior to hire. This will be paid for by the YMCA of Southern Maine.
• The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation.

Salary

Starting at $55,000, depending on experience.

We invite you to join us in this amazing work — to develop your skills, to realize your potential and to discover a career that is so much more than a job.

COVID-19 Vaccination

Where permitted by applicable law, candidates must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered. The YMCA will provide reasonable accommodations to qualified employees with a valid medical exemption or for a sincerely held religious belief.

A Commitment to Equity and Inclusion

We commit to inclusion in our mission and in our hiring practices by promising to make the Y open to all persons regardless of race, color, religion, sex, age, marital status, sexual orientation, gender identity or expression, national origin, disability, or financial circumstances, without discrimination.

Our Commitment to Equity The Y actively promotes a culture free from bias and injustice. We are dedicated to removing institutional and systemic barriers that result in oppression and racism. We will be accountable to marginalized communities for creating equitable and sustainable environments where social justice is woven into every facet of our programs, and by caring for our communities in a culturally versatile and respectful manner.

You will be responsible for all day to day activities of the Member Services/Welcome Center as well as providing strategic leadership to membership functions including member engagement, membership retention and membership promotions and events. You will provide leadership to the Member Engagement Team to ensure consistent, superior service to maximize member enrollment and program participation.
What you'll get from working at The Y

* Membership to the YMCA of Greater Seattle for you and your household
* Medical, Dental, Vision, and Life insurance
* Retirement with generous employer contributions
* Free access to mental health resources
* Rapidly-accruing paid time off (PTO) available immediately upon hire
* Discounts on qualifying YMCA of Greater Seattle childcare and day camp programs
* Access to an unlimited ORCA Card (staff located at the 909 building)

Minimum Compensation: $62,400/year

The YMCA of Greater Seattle is committed to providing a positive atmosphere that prioritizes safety and inclusivity for all employees. The YMCA of Greater Seattle has implemented safety standards and protocols related to preventative health measures based on CDC and local health department guidelines.

As of March 12, 2022 COVID Vaccinations Requirements for this role are Highly Recommended. Certain programs at the Y of Greater Seattle may require proof of vaccination, in compliance with local state and federal guidelines. If applicable will be assigned within onboarding. To see requirements for each program within our association, click here.

Responsibilities

Establishes new program activities and expands program(s) within the community in accordance with the Association and branch strategic plans. Develops and manages the budgets related to the position. Meets fiscal objectives. Closely monitors revenue and expense. Recruits, hires, trains, evaluates and supervises assigned staff and volunteers in assigned areas. Provides development and leadership. Compiles program statistics and provides data and reports as required for assigned program(s). Monitors and evaluates the effectiveness of and participation in program(s). Provides leadership and support for branch management team, annual fund raising campaign, and volunteer committees/boards as assigned. Develops and maintains collaborative relationships with community organizations and agencies related to assigned programs. Develops, produces and distributes program information necessary to promote assigned programs, in accordance with branch marketing plans. Ensures that safety procedures are followed and that all programs are in compliance with YMCA standards, all regulations and other applicable standards. Ensures high quality programs through innovative program development evaluations and on going training of staff. Ensures upkeep of related facilities and equipment

Qualifications

Bachelor's degree in program area or related field or equivalent education/experience. Four or more years of related experience including staff and volunteer supervision, community program development, financial management and fund raising. Broad knowledge of assigned program area(s) and the standards and regulations related to the programming. Ability to respond to safety and emergency situations. Experience and knowledge with youth behavior management and child abuse prevention. Experience in work with challenging youth exposed to or involved in substance abuse, homelessness, mental illness, violence and other difficult situations Intermediate computer skills and experience with Microsoft Office suite. Ability to visit sites and community organizations.

Preferred Qualifications

CPR and First Aid certifications. Bachelor's degree in human services, business or equivalent. Two to three years of supervisory experience preferred. Knowledge of, and previous experience with, diverse populations (language, culture, race, physical ability, sexual orientation, etc.). Ability to speak any language in addition to English may be helpful.

Other combinations of applicable education, training, and experience which provide the knowledge, abilities, and skills necessary to perform effectively in the position may be considered.

Execpted Hours of Work: Dependent on business needs. May include mornings, evenings, and weekends at times.

You'll be a great fit for the Seattle Y if you

* Thrive on working in a collaborative environment.
* Are very adaptable.
* Have high ownership and strong work ethic.
* Are a great problem solver who can think on your feet.
* Truly enjoy being of service to people.
* Like being part of a team that cares about one another as people and enjoy working together.
* Want to know that the work you do contributes to building a better, stronger community for all.

Our Mission

Building a community where all people, especially the young, are encouraged to develop their fullest potential in spirit, mind, and body.

YMCA of Greater Seattle's Core Values

* Respect
* Responsibility
* Honesty
* Caring
* Passion for Excellence

YGS is an equal opportunity employer and is committed to creating a diverse and equitable work environment. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by local, state, or federal law.

All job offers are contingent on the results of a background check. We participate in the Federal E-Verify system.