Membership manager job description

Arch Amenities Group, the world's leading spa, fitness and leisure amenity firm, is seeking a full time Fitness focused Membership Sales Manager for Loews Miami. If you are passionate about the health and fitness industry, possess an entrepreneurial spirit, have a strong sales background and the ability to generate excitement around the unique benefits of joining Intercontinental Health and Fitness, we want to speak with you. Join our exceptional team at this luxury hotel spa and fitness facility. Compensation of $50K base plus great commissions!

Our Full-Time Fitness Membership Manager will be responsible for achieving or exceeding monthly unit /sales goals by pre-planning the month with strategic outreach, in-house lead generation and securing member referrals. In addition to selling memberships, this role will also include an operational leadership component and MOD responsibilities. Prior experience in sales and fitness/recreation or hospitality preferred. Under the management of the Spa Director, the membership manager must have knowledge of all club programs, and products. Manager must keep current in knowledge of key competitors by staying abreast of trends and “shopping” competitors to compare facilities and sales trends. Manager must have ability to build rapport and lasting relationships with prospective and current members to build a strong referral base and retain members.
Responsibilities
• Responsible for selling hotel fitness memberships
• Prospect new business and clients
• Host events and workshops for in-club lead generation
• Achieve or exceed individual sales goals, renewals and ancillary service goals
• Conduct pre-planning activities each month including strategic outreach, for securing member referrals
• Build rapport and lasting relationships with prospective and current members
• Provide facility tours to prospective members/sales presentations.
• Handle telephone solicitation, prospecting, and other follow-up.
• Complete paperwork for new members.
• Handle membership additions/deletions.
• Execute member retention program.
• Assist with the development of promotional materials to generate prospects, member introductory packet.
• Schedule facility usage for rentals and secure adequate staff.
• Keep reception desk fully appraised of any issues
• Attend all scheduled training and meetings as required.
• Attends meetings with supervisor
• Ensure the desk and surrounding area is safe, clean and orderly.
• Is timely and punctual when reporting to work.
• Tactfully able to communicate and enforce rules with participants.
• Other duties as assigned.
Qualifications
• Previous sales experience preferred
• Confidence to perform on an incentive based salary
• Excellent verbal and written communication skills
• Enthusiastic, energetic, personable and friendly disposition
• Personal passion for health and fitness
• Enjoy working within a team
• Strong time management skills and practices
• Ability to work a minimum of 40 hours per week, including weekends
• MUST be able to work evenings, weekends and holidays.
• At least 6 months of experience working at a multi-recreational facility in sports/recreation programming.
• Effective leadership, promotional and management skills with a strong work ethic
• Possess the ability to prospect new members
• Possess effective verbal/written communication and expression.
• Good listening skills with the ability to show empathy.
• Adaptable and flexible under stressful and/or unusual situations.
• Must exhibit organizational and time management skills
• Ability to work independently.
• Excellent customer service skills
• Energetic, enthusiastic and motivational
• Professional manner, discretion, and appearance
• Able to show initiative and make decisions
• Positive and enthusiastic attitude towards job and facility.
• Must be able to trouble shoot and anticipate problems.
• Consistently exhibit team spirit promoting a productive environment.
• Ability to meet deadlines
• Ability to stand for long periods
• Awareness of proper body mechanics to prevent injury
• This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk
• The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms
• Ability to lift 25 lbs.


Facility/Job Highlights
Arch Amenities Group is an equal opportunity employer dedicated to maintaining a diverse and inclusive workforce.
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• Extending hand(s) and arm(s) in any direction.
• Particularly for sustained periods of time.
• Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
• Using upper extremities to press against something with steady force in order to thrust
• Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion.
• Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.
• Applying pressure to an object with the fingers and palm.
• Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
• Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.
• Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.
• The worker is subject to atmospheric conditions. One or more of the following conditions that affect the respiratory system of the skin: fumes, odors, dust, mists, gases, or poor ventilation.

Employee Benefits:

All US Fitness team members receive:

• Complimentary Membership and Guest Privileges
• Discounts on Personal Training, Mind&Body, Aquatics, and Kids Programs
• Discounts on Serenity Day Spa Services and all apparel
• Employee Referral Gift
• In-house Continuing Education Credits and CEC Reimbursement

Additional Full Time Benefits:

• Medical, Dental, Vision, Supplemental Benefits and Group Life Insurance Benefits
• 401(k) Retirement Plan
• Paid Time Off

Relocation: Candidates outside of the specified area are welcome to apply but if selected for an interview, they must be willing to travel at own cost. Relocation assistance is not offered.

US FITNESS IS AN EQUAL OPPORTUNITY EMPLOYER

EEO is the LAW

EEO is the LAW Supplement

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Reporting to the Executive Director of Member Services, the Membership Initiatives manager will carry out the day-to-day operation and management of the ProTalento Job Board, Membership Portal and associated program activities. The mission of the job board is to connect employers to job seekers pursuing gainful employment and in turn, diversifying their workforce. The Manager will work collaboratively with units across HACU to identify opportunities to grow ProTalento by increasing the number of job seekers and employers utilizing the platform. The Manager will work with the Executive Director of Member Services to set goals and objectives for expansion to include marketing and outreach strategies, as well as an assessment and evaluation plan. The manager will also provide project and administrative support to ensure that Member Services departmental goals and objectives are reached.
ESSENTIAL DUTIES AND RESPONSIBILITIES


(Other duties may be assigned)


Operations
Develops, implements, and maintains ProTalento Job Board online platform. Analyzes, assesses, and reports on ProTalento Job Board growth on an on-going basis. Researches and analyzes data related to the number of job placements to identify areas of growth. Directs and coordinates ProTalento trainings and provide technical assistance to ProTalento Job Board users. Monitors user satisfaction by developing and conducting user satisfaction surveys.
Outreach and Recruitment
Develops a marketing plan and works with Communications and Marketing department to promote and grow the ProTalento Job Board user database. Identifies and recruits job seekers and employers through outreach and recruitment efforts. Engages with HACU Development department in engaging with HACU Alumni for ProTalento.
Database Management
Coordinates and prepares the ProTalento database as a tool to support HACU programs, such as the HACU Faculty Exchange Program. Develops and maintains a national database of ProTalento users and partners. Provides data management support for ProTalento by compiling, mining, warehousing data and updating data sources as needed or requested.
Career Development
Creates Career Development Modules to support users interested in jobs or exchange programs. Creates and coordinates ProTalento related career workshops, presentations, and information sessions for HACU conferences and events. Collaborates with all HACU department heads to support efforts related to career development, student recruitment and development opportunities.
Finance Management
Process payments by credit card, invoices, purchase orders and other payment methods. Works with HACU finance department to reconcile revenue and expenditure accounts and generate financial reports. Work with the Executive Director of Member Services to develop and maintaining annual program budgets.
Other Duties
Performs other duties as assigned by Executive Director of Member Services and or other senior HACU Staff. Other duties assigned as needed, particularly in the day-to-day operations of the membership department.
SUPERVISORY RESPONSIBILITIES


This position has no supervisory responsibilities.

Requirements:

EDUCATION and/or EXPERIENCE
Bachelor's degree required. A minimum of two-years related experience in higher education and career services and background in database and program management required. Excellent computer skills and/or training with extensive proficiency in all Microsoft Office applications including but not limited to Word, Excel, and Power Point. High level of proficiency with word processing and databases required, i.e., document merges, databases, creation, data entry, maintenance, report generation. Strong organizational, administrative, and communication skills (including oral presentation and written skills). Effective time management. Must be able to work independently with minimal supervision in a fast-paced environment.
LANGUAGE SKILLS


Strong communication skills in written and oral English and ability to speak Spanish preferred. Must be able to interact effectively with all staff levels. Ability to interact with faculty, students, and staff at institutions of higher education. Ability to write correspondence i.e., memos, letters, reports, etc. Ability to effectively present information in a professional manner and respond to questions about ProTalento Job Board, career services, student services and other HACU programs to the general public in an informative fashion. Ability to speak and write in Spanish preferred.


MATHEMATICAL SKILLS


Good analytical and basic math skills. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.


REASONING ABILITY


Ability to solve practical problems. Ability to interpret variety of instructions furnished in written, oral, diagram or schedule form. Ability to define problems, collect data, establish facts and draw valid conclusions.


PHYSICAL DEMANDS


The physical, intellectual, and other demands described herein are representative (and not all inclusive) of those that must be met by an employee to successfully perform the essential functions of this job. Office setting with sitting or standing, computer data entry, answering phones. The employee must occasionally lift and/or move up to 20 pounds.


WORK ENVIRONMENT


Work usually takes place in clean, pleasant, and comfortable office settings. Employee will work a standard of 40 hours a week; however, longer hours may be necessary at times. Conferences and events may take place in hotel and/or convention center settings and require longer hours of work on constantly changing schedule, including work on weekends and evenings. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.


OTHER


Travel may include attending the HACU Annual Conference and other Member Services outreach and recruitment events.


REASONABLE ACCOMMODATION


In accordance with the ADA and other applicable laws, reasonable accommodations will be made to enable a qualified individual with a disability to perform the essential functions of the job.


Relocation assistance is not available for this position.



HACU offers a friendly work environment and a generous company-paid benefits plan. Compensation is competitive and commensurate with qualifications and experience.



EEO STATEMENT


The Hispanic Association of Colleges and Universities (HACU) believes that equal opportunity for all employees and applicants is important for the continuing success of our organization. As an equal opportunity employer, HACU is committed to a policy that provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, religion, national origin, ancestry, age, marital status, pregnancy, medical condition including genetic characteristics, physical or mental disability, veteran status, gender identification and expression, sexual orientation, and to make all employment decisions so as to further this principle of equal employment opportunity. HACU will not discriminate against any employee or applicant for employment because of race, color, sex, religion, national origin, ancestry, age, marital status, pregnancy, medical condition including genetic characteristics, physical or mental disability, veteran status, gender identification and expression, sexual orientation, and will take affirmative action to ensure that applicants are offered employment and employees are treated during employment without regard to these characteristics. For more information regarding Equal Employment Opportunity, click here .


ADA STATEMENT


The Hispanic Association of Colleges and Universities (HACU) is committed to the full inclusion of all qualified individuals.

Consistent with the Americans with Disabilities Act (ADA), the HACU will provide reasonable accommodation when requested by a qualified applicant or employee, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed during the application process, please email . For more information regarding the Americans with Disabilities Act, click here .


HACU COMMITMENT TO HEALTH AND SAFETY POLICY


Per the Hispanic Association of Colleges and Universities (HACU) Commitment to Health and Safety Policy, effective August 2021, it is a condition of employment for all employees to be fully vaccinated for COVID-19, unless they are granted a reasonable accommodation under applicable state law. Employees will need to provide proof of full vaccination prior to their start date or apply for an exemption/accommodation within three business days after their start date. Depending on the circumstances, new hires who do not comply with this Policy, or who cannot be reasonably accommodated..... click apply for full job details