How To Become A Membership Representative: What It Is and Career Path

What is a membership representative and how to become one

Updated January 8, 2025

3 min read

Membership representatives are responsible for tending to issues of members of the organization they work for. They answer inquiries over the phone or via email, and they are always available to resolve members' complaints or to solve potential problems related to their membership.

Working as a membership representative, they function as a customer service agent for a restricted circle of clients. Processing payments, arranging refunds, and making sure members received what they had expected in exchange for membership fees are their primary concerns.

Candidates might be hired for this position with a high school diploma or GED, as long as they have great communication skills and the patience to deal with clients. Experience in sales is always welcome in a position like this, but computer literacy is a must, as most membership representatives must use CRM software or other computerized solution to tend to their business.

ScoreMembership RepresentativeUS Average

Salary

2.4

Avg. Salary $30,959

Avg. Salary $59,228

Stability level

5.9

Growth rate -4%

Growth rate 0.3%

Diversity

9.3

Race

American Indian and Alaska Native 0.74%

Asian 6.53%

Black or African American 10.37%

Hispanic or Latino 21.22%

Unknown 5.44%

White 55.71%

Gender

female 62.65%

male 37.35%

Age - 39

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 39

Stress level

5.9

Stress level is manageable

7.1 - high

Complexity level

6.6

Complexity level is challenging

7 - challenging

Work life balance

6.5

Work life balance is good

6.4 - fair

Key steps to become a membership representative

Explore membership representative education requirements

Most common membership representative degrees

Bachelor's

59.8 %

Associate

17.4 %

High School Diploma

11.3 %

Start to develop specific membership representative skills

Skills	Percentages
Enrollment Processes	19.21%
Membership Sales	11.56%
Customer Relations	8.57%
Billing Functions	8.38%
Electronic Eligibility	7.62%

Complete relevant membership representative training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New membership representatives learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a membership representative based on U.S. Bureau of Labor Statistics data and data from real membership representative resumes.

Research membership representative duties and responsibilities

Achieve sales goals and performance requirements by differentiating brand from other athletic facilities.
Provide meeting support including creating PowerPoint presentations for new business development.
Provide patients and visitors with information pertaining to hospital procedures, in-house directions, insurance requirements, and patient location.
Press releases, Facebook, etc )

Prepare your membership representative resume

When your background is strong enough, you can start writing your membership representative resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a membership representative resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable membership representative resume templates

Build a professional membership representative resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your membership representative resume.