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Become A Membership Representative

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Working As A Membership Representative

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $31,740

    Average Salary

What Does A Membership Representative Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Membership Representative

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Membership Representative jobs

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Membership Representative Demographics

Gender

Female

65.1%

Male

33.4%

Unknown

1.5%
Ethnicity

White

78.1%

Hispanic or Latino

13.8%

Asian

6.0%

Unknown

1.6%

Black or African American

0.5%
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Languages Spoken

Spanish

62.7%

French

6.8%

German

5.1%

Russian

3.4%

Cornish

1.7%

Chinese

1.7%

Portuguese

1.7%

Dutch

1.7%

Japanese

1.7%

Ukrainian

1.7%

Mandarin

1.7%

Carrier

1.7%

Hindi

1.7%

Polish

1.7%

Gujarati

1.7%

Hmong

1.7%

Italian

1.7%
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Membership Representative Education

Schools

University of Phoenix

20.3%

Arizona State University

6.8%

Temple University

5.9%

Ball State University

5.9%

Southern Illinois University Edwardsville

4.2%

University of Louisville

4.2%

University of Houston

4.2%

University of Kansas

4.2%

Florida State University

4.2%

Liberty University

4.2%

Iowa State University

4.2%

University of Arizona

4.2%

Butler County Community College

3.4%

Indiana University - Purdue University Fort Wayne

3.4%

Columbia Southern University

3.4%

University of Central Missouri

3.4%

Michigan State University

3.4%

University of Rhode Island

3.4%

Glendale Community College

3.4%

Boise State University

3.4%
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Majors

Business

30.2%

Psychology

8.0%

Communication

7.6%

Kinesiology

7.1%

Marketing

4.9%

Health Care Administration

4.2%

Management

3.8%

Criminal Justice

3.6%

Accounting

3.3%

General Studies

2.9%

Nursing

2.9%

Education

2.9%

Liberal Arts

2.7%

Sociology

2.7%

Public Relations

2.7%

English

2.4%

Political Science

2.2%

Biology

2.0%

Journalism

2.0%

History

1.8%
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Degrees

Bachelors

44.3%

Other

24.4%

Masters

13.3%

Associate

11.5%

Certificate

3.8%

Diploma

1.1%

Doctorate

0.8%

License

0.6%
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Top Skills for A Membership Representative

OutstandingCustomerServiceNewMembersNielsenRatingsTVRatingsPhoneCallsDataEntryFrontDeskProspectiveMembersPotentialMembersMembershipSalesVerifiesEnrollmentStatusMedicareAdvantageCreditCardEnrollmentSystemRejectionsMemberInformationEnrollmentQuestionsand/orPositiveCustomerRelationsCurrentMembersSalesGoalsSmallBusinessOwners

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Top Membership Representative Skills

  1. Outstanding Customer Service
  2. New Members
  3. Nielsen Ratings
You can check out examples of real life uses of top skills on resumes here:
  • Enrolled new members, maintained data for new and existing members.
  • Make personal visits to potential Nielsen families, and persuade them to participate in the Nielsen Ratings.
  • Use persuasion to recruit targeted families to participate in the TV ratings as a Nielsen family.
  • Created accurate and timely member documentation concerning all phone calls taken according to departmental operating guidelines.
  • Performed accurate data entry, business office, and clerical/administrative duties.

Top Membership Representative Employers

Membership Representative Videos

A Day in the Life of Congressman Rodney Davis

United Nations Membership Card UN

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