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Become A Membership Representative

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Working As A Membership Representative

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $31,740

    Average Salary

Example Of What A Membership Representative does

  • Performed general data entry task and general office duties.
  • Verify enrollment status, update demographics, research and resolve enrollment system rejections.
  • Ensured accuracy and timeliness of enrollment, membership, data entry and billing functions of assigned group accounts.
  • Create and implement personal training programs for clients.
  • Entered new membership applications, made changes to membership policies, cancelling policies.
  • Logged phone calls and appointments for potential members.
  • Process applications received from CMS, applicants and Online Sales Agents.
  • Analyze yearly audit membership data and resolve unknown errors.
  • Conduct interviews and/or tours responsible to the needs of the prospective members.
  • Worked front desk and greeted members.
  • Talked with small business owners about issues concerning them at both the state and federal level.
  • Develop and maintain positive customer relations.
  • Organized new member information, reports and statistical sales data.
  • Contributed to team success by exceeding personal sales goals.
  • Persuade and educate the panelists to get them excited and energized about Nielsen Ratings.
  • Reach monthly membership sales goals.
  • Strengthen relationships with current members.
  • Process financial transactions with cash, credit cards, ACH transmittals.
  • Assist with incoming sales calls and provide information to potential members.
  • Make timely contact with all house holds selected to take part in the TV ratings.

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How To Become A Membership Representative

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.


Customer service representatives typically need a high school diploma.


Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Membership Representative jobs

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Top Skills for A Membership Representative


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Top Membership Representative Skills

  1. Outstanding Customer Service
  2. New Members
  3. Nielsen Ratings
You can check out examples of real life uses of top skills on resumes here:
  • Enrolled new members, maintained data for new and existing members.
  • Make personal visits to potential Nielsen families, and persuade them to participate in the Nielsen Ratings.
  • Use persuasion to recruit targeted families to participate in the TV ratings as a Nielsen family.
  • Created accurate and timely member documentation concerning all phone calls taken according to departmental operating guidelines.
  • Performed accurate data entry, business office, and clerical/administrative duties.

Top Membership Representative Employers

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Membership Representative Videos

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