How to hire a membership representative

How to hire a membership representative, step by step

Here's a step-by-step membership representative hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a membership representative job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new membership representative
• Step 8: Go through the hiring process checklist

What does a membership representative do?

Post a membership representative job for free, promote it for a fee

Post free

1. Identify your hiring needs

   First, determine the employments status of the membership representative you need to hire. Certain membership representative roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   You should also consider the ideal background you'd like them a membership representative to have before you start to hire. For example, what industry or field would you like them to have experience in, what level of seniority or education does the job require, and how much it'll cost to hire a membership representative that fits the bill.

   This list presents membership representative salaries for various positions.

   Type of Membership Representative	Description	Hourly rate
   Membership Representative	Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.	$11-18
   Provider Relations Representative	Provider relations specialists are professionals who work for insurance companies as the primary contact for health care providers such as clinics and hospitals. These specialists are required to provide answers about service contracts and billing procedures to health care providers... Show more	$14-26
   Provider Services Representative	A provider services representative is responsible for supporting, developing, and maintaining service relationships with involved participants, including providers, physicians, and administrators. Your duties typically include responding to direct and electronic questions from clients about rates, policies, referrals, and eligibility, handling telephone calls for the provider and member inquiries, and resolving complaints by the member and member representative... Show more	$11-22

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Enrollment Processes
   • Membership Sales
   • Customer Relations
   • Billing Functions
   • Electronic Eligibility
   • Customer Service
   • Data Entry
   • Program Registration
   • Enrollment Database
   • Youth Development
   • Facility Tours
   • Telephone Calls
   • Front Desk
   • Medicare

   Check all skills

   Responsibilities:

   • Achieve sales goals and performance requirements by differentiating brand from other athletic facilities.
   • Provide meeting support including creating PowerPoint presentations for new business development.
   • Provide patients and visitors with information pertaining to hospital procedures, in-house directions, insurance requirements, and patient location.
   • Press releases, Facebook, etc )
   • Provide meeting support including creating PowerPoint presentations for new business development.

   More membership representative duties

3. Make a budget

   Including a salary range in the membership representative job description is a good way to get more applicants. A membership representative salary can be affected by several factors, such as the location of the job, the level of experience, education, certifications, and the employer's prestige.

   For example, the average salary for a membership representative in Alabama may be lower than in Alaska, and an entry-level engineer typically earns less than a senior-level membership representative. Additionally, a membership representative with lots of experience in the field may command a higher salary as a result.

   Average membership representative salary

   $14.88hourly

   $30,959 yearly

   ---

   Entry-level membership representative salary

   $24,000 yearly salary

   Updated December 16, 2025

   Average membership representative salary by state

   Rank	State	Avg. salary	Hourly rate
   1	Minnesota	$42,218	$20
   2	California	$42,088	$20
   3	District of Columbia	$39,673	$19
   4	Washington	$38,728	$19
   5	Ohio	$37,232	$18
   6	Oregon	$36,844	$18
   7	New Hampshire	$36,301	$17
   8	Utah	$36,071	$17
   9	Rhode Island	$35,638	$17
   10	Maryland	$35,194	$17
   11	New York	$34,974	$17
   12	Wyoming	$34,156	$16
   13	Michigan	$34,031	$16
   14	Missouri	$33,999	$16
   15	Colorado	$33,740	$16
   16	Illinois	$31,132	$15
   17	Nebraska	$30,953	$15
   18	Virginia	$30,830	$15
   19	Texas	$29,982	$14
   20	Indiana	$29,761	$14

   Average membership representative salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	TruStone Financial Credit Union	$41,728	$20.06
   2	Pen American Center	$34,795	$16.73
   3	TPT - Twin Cities PBS	$33,578	$16.14
   4	YMCA	$33,006	$15.87
   5	PacificSource Health Plans	$32,932	$15.83
   6	Innovacare Health	$32,550	$15.65	2
   7	Oakmont Memorial Park & Mortuary	$32,490	$15.62
   8	The Moses H Cone Memorial Hospital	$32,347	$15.55	3
   9	Berkshire	$32,014	$15.39	5
   10	Walmart	$31,870	$15.32	856
   11	Kelly Services	$31,841	$15.31	35
   12	Elevance Health	$31,417	$15.10
   13	AAA Northern California, Nevada & Utah	$31,391	$15.09	11
   14	Randstad North America, Inc.	$30,965	$14.89	32
   15	Crescent Hotels & Resorts	$29,565	$14.21
   16	Ymca Of Greater Seattle	$28,346	$13.63
   17	YMCA of Greater Kansas City	$27,797	$13.36
   18	Alorica	$27,704	$13.32	40
   19	YMCA of Rock River Valley	$25,659	$12.34

4. Writing a membership representative job description

   A job description for a membership representative role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a membership representative job description:

   Membership representative job description example

   Membership Sales
   
   A hard day at work never felt so good. As part of the largest co-ed gym chain in the world and the most recognized name in fitness, Gold's Gym is seeking fitness enthusiasts with a desire to take us to a whole new level. With an aggressive growth plan, Gold's Gym is evolving from "gym" to "fitness club" through growing programs and new facilities.
   
   At Gold's we know our sales people are one of our most valuable assets. In order to achieve our goals, we need dedicated sales professionals like you! This is your opportunity to combine your passion for fitness with your ability and desire to sell. You'll be responsible for promoting and selling memberships to potential new members, and selling renewals and upgrades to current gym members. Current CPR Certification is required.
   
   We offer a competitive pay plan and benefits including medical and training programs and a free gym membership.
   
   Gold's Gym continues to change lives by helping people reach their individual potential. Join the team in getting us where we need to go and you'll see no limit to your potential
   
   Come, be a part of our explosive growth. Apply today!
   
   Today Gold's Gym is the most recognized name in fitness serving more than 3 million members in 38 states and 28 countries around the world. Always at the forefront of the fitness revolution, Gold's Gym has continually evolved its profile by equipping gyms with the best amenities, the latest in cardio and strength training equipment and functional training areas as well as the most dynamic group exercise programs including Zumba, yoga, group cycling, mixed martial arts, muscle endurance training, and Pilates. We also offer signature classes which include GRIT, P90X, and RIP 60.
   
   Gold's Gym is growing and looking for new team members to help us redefine strength. We'll challenge your skills, talents and abilities and reward your every success. Ask yourself if you have what it takes. Become an active participant in our growth and you'll share in the rewards for your efforts.

   Copy this example

   

5. Post your job

   There are a few common ways to find membership representatives for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your membership representative job on Zippia to find and recruit membership representative candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Recruiting membership representatives requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.

   It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new membership representative

   Once you've selected the best membership representative candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   To prepare for the new employee's start date, you can create an onboarding schedule and complete any necessary paperwork, such as employee action forms and onboarding documents like I-9 forms, benefits enrollment, and federal and state tax forms. Human Resources should also ensure that a new employee file is created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

   Sign up to download full list

   Sign up

How much does it cost to hire a membership representative?