Membership representative job description

Membership Sales

A hard day at work never felt so good. As part of the largest co-ed gym chain in the world and the most recognized name in fitness, Gold's Gym is seeking fitness enthusiasts with a desire to take us to a whole new level. With an aggressive growth plan, Gold's Gym is evolving from "gym" to "fitness club" through growing programs and new facilities.

At Gold's we know our sales people are one of our most valuable assets. In order to achieve our goals, we need dedicated sales professionals like you! This is your opportunity to combine your passion for fitness with your ability and desire to sell. You'll be responsible for promoting and selling memberships to potential new members, and selling renewals and upgrades to current gym members. Current CPR Certification is required.

We offer a competitive pay plan and benefits including medical and training programs and a free gym membership.

Gold's Gym continues to change lives by helping people reach their individual potential. Join the team in getting us where we need to go and you'll see no limit to your potential

Come, be a part of our explosive growth. Apply today!

Today Gold's Gym is the most recognized name in fitness serving more than 3 million members in 38 states and 28 countries around the world. Always at the forefront of the fitness revolution, Gold's Gym has continually evolved its profile by equipping gyms with the best amenities, the latest in cardio and strength training equipment and functional training areas as well as the most dynamic group exercise programs including Zumba, yoga, group cycling, mixed martial arts, muscle endurance training, and Pilates. We also offer signature classes which include GRIT, P90X, and RIP 60.

Gold's Gym is growing and looking for new team members to help us redefine strength. We'll challenge your skills, talents and abilities and reward your every success. Ask yourself if you have what it takes. Become an active participant in our growth and you'll share in the rewards for your efforts.

Looking for a way to make an impact and help people?

Join PacificSource and help our members access quality, affordable care!

PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, sexual orientation, gender identity or age.

Diversity and Inclusion: PacificSource values the diversity of the people we hire and serve. We are committed to creating a diverse environment and fostering a workplace in which individual differences are appreciated, respected and responded to in ways that fully develop and utilize each person's talents and strengths.

Position Overview: Administer commercial fully insured group accounts. Process enrollment and disenrollment transactions. Provide customer service by phone and e-mail to group administrators, brokers, and members. Review and post daily payments, and reconcile accounts. Establish relationships with administrators, attend renewal meetings, and meet with group administrators as authorized.

Essential Responsibilities:
Process group enrollment applications, changes, terminations, waivers and continuation forms for subscribers and dependents via billing statements, mail, email, fax, spreadsheet, 834 files, OES, InTouch, and other formats. Use group contract information to determine eligibility for enrollment.Obtain missing information by contacting group administrators.Log into all states group department phone queues during scheduled shift, documenting all calls and responding to daily emails and voicemails. Assist members, agents, and group administrators with eligibility, regulations, COBRA & state continuation administration, demographic changes, ID cards, calculations of group premium balances, and rate questions. Process electronic/lockbox deposits daily. Prepare manual deposits to be sent to lockbox for processing. Process manual deposits as needed. Prepare setup, staging, and spreadsheet with daily totals to Finance.Reconcile group balances as needed and prior to renewal. Process Claims Pay Holds, Rating Overrides, Discretionary Billing Items, refunds, cash transfers, and write offs as needed. Maintain State or Federal Exchange group accounts.Contact groups scheduled to term due to non-payment. Process reinstatements if required. Monitor the representative and department RightFax and email queues and distribute information to the appropriate party for processing.Maintain accuracy standards as required to meet department and PacificSource PRISM measures.Complete all daily, weekly, bi-monthly and monthly reports.Electronically upload images into imaging system. Prepare documents for manual imaging if needed.Meet with new and existing group administrators as requested by marketing sales, agents, and group administrators. Initiate visits to promote customer training and service.

Supporting Responsibilities:
Process Individual credit card payments in Authorize.net when taking calls from the Individual phone queues.Log into all states individual billing phone queues to provide backup as needed, documenting all calls.Provide assistance to individual members and process reinstatements if needed.Meet department and company performance and attendance expectations.Attend team, department, company meetings, and mentor lessons as scheduled.Follow the PacificSource privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information.Knowledge of Health Savings Account contracts.Perform other duties as assigned.

Work Experience: Minimum of one year prior Accounting/Accounts Receivable experience with strong keyboarding and 10-key experience required. Basic Excel skills required. Prior Customer Service experience required.

Education, Certificates, Licenses: High School diploma or equivalent required.

Knowledge:
Ability to gain understanding of group terminations and/or process and alternated funding arrangement contracts. Basic math skills required, including percentages, ratios, graphing and spreadsheet skills required. Excellent customer service skills needed with verbal, telephone and written communication skills. Requires problem solving skills and being able to multi-task. Also the ability to define and prioritize problems and manage workload without direct supervision.

Competencies
AdaptabilityBuilding Customer LoyaltyBuilding Strategic Work RelationshipsBuilding TrustContinuous ImprovementContributing to Team SuccessPlanning and OrganizingWork Standards

Environment: Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately 5% of the time.

Our Values
We live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business:
We are committed to doing the right thing.We are one team working toward a common goal.We are each responsible for customer service.We practice open communication at all levels of the company to foster individual, team and company growth.We actively participate in efforts to improve our many communities-internally and externally.We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community.We encourage creativity, innovation, and the pursuit of excellence.

Physical Requirements: Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively.

Disclaimer: This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.

• Previous telemarketing and/or fundraising experience for non-profits is preferred.
• Ability to work flexible part-time hours between 10am-5pm, Monday through Friday. No weekend work is required at this time.
• A desire to make productive phone calls over the course of 3-6 hour shifts in a busy, but friendly, call center environment.
• Basic computer proficiency, including experience with Microsoft Outlook, Teams and Raiser’s Edge is preferred, but not essential.

Position and Compensation Details

• The hourly rate for this position is $15.00.
• This position is part-time, non-exempt working up to 20 hours per week.
• This position is part of the AFSCME Local 397 bargaining unit.
• COVID-19 vaccination required.

Application Timeline
Applications will be reviewed on a rolling basis. We encourage candidates to apply early as the position will close once we have a robust applicant pool or a candidate has been selected.

What We Offer
Our employees are at the center of the museum. As an employee, you will have access to numerous museum perks including, but not limited to:

• Free general admission to the museum for you and your immediate family
• Discounted guest tickets for admission
• Discounts on gift memberships
• Special staff tours and presentations from our curatorial and conservation teams
• Discounts at the museum restaurant, museum cafés, and museum retail and online stores

We offer a comprehensive benefits package for employees* including:

• Medical, dental, and vision benefits
• Fully paid short-term disability insurance, long-term disability insurance, and life insurance
• Health savings or flexible spending account program
• Retirement savings program with museum match
• Paid vacation, personal days, sick days, and holidays

*Eligibility for certain benefits is based on a variety of factors including the employee’s regular schedule and tenure.

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