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Membership representative skills for your resume and career

Updated January 8, 2025
5 min read
Below we've compiled a list of the most critical membership representative skills. We ranked the top skills for membership representatives based on the percentage of resumes they appeared on. For example, 19.2% of membership representative resumes contained enrollment processes as a skill. Continue reading to find out what skills a membership representative needs to be successful in the workplace.

15 membership representative skills for your resume and career

1. Enrollment Processes

Here's how membership representatives use enrollment processes:
  • Responded to inquiries concerning enrollment processes.
  • Job Overview: Documented enrollment processes, and edited policies and procedures using Excel and Word.

2. Membership Sales

Membership sales is a process whereby a potential customer (prospect) joins a platform, group, or club, convincing them of its benefits, and closes the deal. Like every process, each step plays an important role in the overall success of the sales pitch.

Here's how membership representatives use membership sales:
  • Recruited membership sales from individuals and corporations.
  • Promoted from entry level to supervisory position within 1.5 years of service for excelling in goals/standards in membership sales.

3. Customer Relations

Here's how membership representatives use customer relations:
  • Developed excellent customer relations skills in a repeat business industry.
  • Excelled in building effective customer relations.

4. Billing Functions

Here's how membership representatives use billing functions:
  • Ensured accuracy and timeliness of enrollment, membership, data entry and billing functions of assigned group accounts.
  • Ensured accuracy and timeliness of the membership and billing function.

5. Electronic Eligibility

Here's how membership representatives use electronic eligibility:
  • Performed error output resolution for electronic eligibility and process error discrepancy list using various systems and Excel sheets.
  • Performed error output resolution for electronic eligibility and processes error discrepancy list.

6. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how membership representatives use customer service:
  • Increased membership and provided professional customer services and assistance, while informing members regarding community events promoting their involvement.
  • Provided superior customer service to club members and assisted in resolving customer disputes.

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7. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how membership representatives use data entry:
  • Performed data entry of individual dental insurance applications and updates into company database.
  • Assisted internal departments with internal processes including data entry and printing of membership kits.

8. Program Registration

Here's how membership representatives use program registration:
  • Engage prospective members and provide necessary information.- Handle paperwork and program registration for membership.- Maintain communication between departments.
  • Process membership and program registrations in Member Management System.

9. Enrollment Database

Here's how membership representatives use enrollment database:
  • Created and maintained excel spreadsheets to assist with backlog of enrollment database.

10. Youth Development

Youth Development is a gradual process that is designed to equip a young person, teenager, or adolescent with the necessary skills and mindset to grow into a mature and successful adult. This involves initiating activities that will help the youth advance mentally, socially, psychologically and grow in cognitive reasoning. The activities may include community service, mentoring programs, physical training, skill training, and many other innovative ways the youth development expert can come up with to achieve the goal.

Here's how membership representatives use youth development:
  • Model the Y focus areas: healthy living, youth development, and social responsibility.
  • Administered youth programs that focused on positive youth development in areas of sports & recreation.

11. Facility Tours

Facility tour refers to the scheduled tours of farms, plants, factories, or institutions. These tours aim to provide an educational session for students and give them knowledge about the real-life industries, their machinery, and processes. Depending on what the students are specializing in, these tours can help boost a student's interest in his field and make him passionate about education and science. Typically, the owner, manager, or other skilled employee supervises the tour, ensuring everything runs smoothly.

Here's how membership representatives use facility tours:
  • Developed weekly statistical reports and analysis while conducting facility tours and coordinating billing and marketing activities.
  • Conducted facility tours and engaged with new members.

12. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how membership representatives use telephone calls:
  • Receive telephone calls for various areas/staff and ascertains calls appropriately.
  • Coordinated and scheduled meeting and directed telephone calls.

13. Front Desk

Here's how membership representatives use front desk:
  • Worked the front desk, performing core receptionist duties such as check in, guest pass validation, and equipment rentals.
  • Work the front desk answering phone calls, setting fitness consultations, selling memberships, scanning and filling paperwork.

14. Medicare

Medicare is a federal government insurance program that offers health care coverage to people who are 65 and above. In some cases, younger people with disabilities whose status is identified by the SSA can also avail the insurance program. Medicare covers the health expenses of people who are not able to afford it plus it protects the payee from rising health care costs.

Here's how membership representatives use medicare:
  • Updated company policies in accordance to Medicare website regarding updates and requirements and distributed updated policy changes to appropriate personnel.
  • Processed new membership enrollment after completing verification of eligibility and coverage of benefits with Medicare.

15. Credit Card

A type of card issued by banks and other financial institutions, that enable users to manage and borrow their finances is called a credit card. The funds borrowed from a financial institution through a credit card are meant to be paid back along with certain amounts of interest imposed by the bank.

Here's how membership representatives use credit card:
  • Maintained membership and credit card applications.
  • Set up required payments, refunds, apply fees, unprocessed cash, credit card, checks and auto withdrawal payments.
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List of membership representative skills to add to your resume

Membership representative skills

The most important skills for a membership representative resume and required skills for a membership representative to have include:

  • Enrollment Processes
  • Membership Sales
  • Customer Relations
  • Billing Functions
  • Electronic Eligibility
  • Customer Service
  • Data Entry
  • Program Registration
  • Enrollment Database
  • Youth Development
  • Facility Tours
  • Telephone Calls
  • Front Desk
  • Medicare
  • Credit Card
  • Nielsen
  • Facets
  • Medicaid
  • HIPAA
  • Direct Calls
  • In-Person Interviews
  • Member Retention
  • WGS
  • Outbound Calls
  • Computer System
  • CMS
  • Inbound Calls
  • Membership Applications
  • Member Accounts
  • Quality Customer Service
  • Community Events
  • Telephone Inquiries
  • Billing Issues
  • Customer Inquiries
  • Corporate Accounts
  • Customer Complaints
  • Membership Database
  • Local Businesses
  • Membership Dues
  • Member Issues
  • Costco

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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