What does a membership sales representative do?
Membership sales representatives are in charge of selling a club membership scheme or membership-related products and services. The duties of this role include engaging with inactive members, providing customer service to members and guests, dealing with member records, keeping the management aware of members' concerns, and assisting with the front desk and reception area. They also provide cost-benefit analysis of current and potential customers and maintain positive business relationships to encourage future sales.
Membership sales representative responsibilities
Here are examples of responsibilities from real membership sales representative resumes:
- Manage leads through CRM, schedule appointments and tours.
- Create promotional emails and manage Blaisdell YMCA Facebook presence.
- Achieve sales goals and performance requirements by differentiating brand from other athletic facilities.
- Answer phones and verify HIPAA with each member.
- Process payments via POS system, cancellations, and policy changes.
- Perform at one of the top selling HMO's in Kentucky.
- Recruit to develop self-fund HMO product for plan's larger employers.
- Pilot new programs, including CRM & sales processes, and provide feedback on their effectiveness prior to company-wide product release.
- Issue refunds by cash or credit card or Costco cash card while maintaining a large register fund in an organize manner.
- Develop PowerPoint presentations for operational reviews.
- Pull individual reservations into group setting.
- Determine and resolve eligibility issues according to CMS guidelines.
- Maintain current knowledge of state and CMS legislative and regulatory requirements.
- Work directly with cruise line representatives on individual reservations and group bookings.
- Process new membership enrollment after completing verification of eligibility and coverage of benefits with Medicare.
Membership sales representative skills and personality traits
We calculated that 29% of Membership Sales Representatives are proficient in Customer Service, Cold Calls, and Sales Presentations. They’re also known for soft skills such as Communication skills, Computer skills, and Listening skills.
We break down the percentage of Membership Sales Representatives that have these skills listed on their resume here:
- Customer Service, 29%
Provided customer service to clients with questions and concerns regarding facility equipment and membership services.
- Cold Calls, 12%
Generate new leads through cold calling and business-to-business prospecting.
- Sales Presentations, 8%
Developed and managed member-retention, fitness assessment and wellness programs and prepared and delivered community group and corporate sales presentations.
- Phone Calls, 7%
Completed duties including answering/placing phone calls.
- Booking, 6%
inventory, daily reports and emails, booking, cleaning, opening and closing duties, solo responsibility, salon environment.
- Credit Card, 5%
Greet all guests, suggestive selling, completing paperwork, cash and credit card handling, and thanking the guest.
Most membership sales representatives use their skills in "customer service," "cold calls," and "sales presentations" to do their jobs. You can find more detail on essential membership sales representative responsibilities here:
Communication skills. To carry out their duties, the most important skill for a membership sales representative to have is communication skills. Their role and responsibilities require that "customer service representatives must be able to provide clear information in writing, by phone, or in person." Membership sales representatives often use communication skills in their day-to-day job, as shown by this real resume: "generate scripts for client interaction, telephone communication and community outreach. "
Listening skills. Another skill that relates to the job responsibilities of membership sales representatives is listening skills. This skill is critical to many everyday membership sales representative duties, as "representatives must listen carefully to ensure that they understand customers in order to assist them." This example from a resume shows how this skill is used: "responded to inbound sales and customer service calls communicated with team and management to effectively sell memberships to consumers"
Patience. membership sales representative responsibilities often require "patience." The duties that rely on this skill are shown by the fact that "representatives should be patient and polite, especially when interacting with dissatisfied customers." This resume example shows what membership sales representatives do with patience on a typical day: "assisted logistic lodging team during storm season skills used people oriented communication problem solving patience customer service organizational time management"
Problem-solving skills. Another common skill required for membership sales representative responsibilities is "problem-solving skills." This skill comes up in the duties of membership sales representatives all the time, as "representatives must determine solutions to customers’ problems." An excerpt from a real membership sales representative resume shows how this skill is central to what a membership sales representative does: "resolved customer complaints by determining the cause of the problem and developing the best solution. "
Customer-service skills. While "customer-service skills" is last on this skills list, don't underestimate its importance to membership sales representative responsibilities. Much of what a membership sales representative does relies on this skill, seeing as "representatives help companies retain customers by professionally answering questions and helping to resolve complaints." Here is a resume example of how this skill is used in the everyday duties of membership sales representatives: "educated new and existing customers on aaa products and services. "
The three companies that hire the most membership sales representatives are:
- Gold's Gym51 membership sales representatives jobs
- Harman International31 membership sales representatives jobs
- BJ's Wholesale Club24 membership sales representatives jobs
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Compare different membership sales representatives
Membership sales representative vs. Sales specialist
A sales specialist is responsible for offering the best goods and services to customers in order to boost the company's sales. Sales specialists also promote strategies and solutions to contribute to the company's growth and profitability. A sales specialist must have extensive knowledge of the current market trends and the best sales skills to perform marketing tasks. Sales specialists should have excellent communication and customer service skills to assist existing and potential clients with their inquiries and concerns.
There are some key differences in the responsibilities of each position. For example, membership sales representative responsibilities require skills like "phone calls," "booking," "local businesses," and "grass." Meanwhile a typical sales specialist has skills in areas such as "building relationships," "customer orders," "patients," and "sales process." This difference in skills reveals the differences in what each career does.
Sales specialists tend to reach similar levels of education than membership sales representatives. In fact, sales specialists are 1.6% more likely to graduate with a Master's Degree and 0.1% more likely to have a Doctoral Degree.Membership sales representative vs. Inside sales coordinator
An inside sales coordinator is primarily in charge of overseeing a company's inside sales operations, ensuring efficiency and customer satisfaction. Their responsibilities include managing schedules and objectives, organizing meetings and discussions, performing research and analysis to identify new business opportunities, implementing solutions on problem areas, and maintaining an active communication line within different teams. Furthermore, as an inside sales coordinator, it is essential to monitor the progress of sales and develop strategies to build positive relationships with clients, all while implementing the company's policies and regulations.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that membership sales representative responsibilities requires skills like "develop leads," "sales presentations," "booking," and "credit card." But an inside sales coordinator might use other skills in their typical duties, such as, "order entry," "counter sales," "crm," and "purchase orders."
Inside sales coordinators may earn a higher salary than membership sales representatives, but inside sales coordinators earn the most pay in the technology industry with an average salary of $51,619. On the other hand, membership sales representatives receive higher pay in the retail industry, where they earn an average salary of $34,166.In general, inside sales coordinators achieve similar levels of education than membership sales representatives. They're 1.1% more likely to obtain a Master's Degree while being 0.1% less likely to earn a Doctoral Degree.Membership sales representative vs. Inside sales associate
An inside sales associate is responsible for selling the company's goods and services through remote communication. Inside sales associates make calls to potential customers, demonstrate the products' features, take orders, process payments, and inform the customers of the delivery details. They strategize the most effective sales pitches to attract the customers on purchasing more services that would generate revenues and increase the company's profitability and brand image. An inside sales associate also supports the marketing team in developing marketing campaigns and promotional offers depending on customer demands and requests.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from membership sales representative resumes include skills like "customer service," "booking," "credit card," and "local businesses," whereas an inside sales associate is more likely to list skills in "inside sales," "sales associates," "strong customer service," and "sales process. "
Inside sales associates earn the best pay in the health care industry, where they command an average salary of $47,342. Membership sales representatives earn the highest pay from the retail industry, with an average salary of $34,166.When it comes to education, inside sales associates tend to earn similar degree levels compared to membership sales representatives. In fact, they're 0.4% more likely to earn a Master's Degree, and 0.4% more likely to graduate with a Doctoral Degree.Membership sales representative vs. Business development representative
A business development representative's role is to find new business and client opportunities through market research and networking. They are primarily responsible for participating in creating strategies to enhance client relations, improve sales, and reach out to potential clients through calls, correspondence, and meetings. Moreover, it is also their responsibility to perform follow-up calls, offer recommendations, and even build rapport to strengthen client base. As a representative, it is essential to coordinate with managers and supervisors and adhere to policies and regulations.
Types of membership sales representative
Updated January 8, 2025
