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Become A Membership Specialist

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Working As A Membership Specialist

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $32,802

    Average Salary

What Does A Membership Specialist Do At Equity Lifestyle Properties

* Implement membership awareness at the campground through welcome calls/emails, camp-in’s, educational workshops, events, marketing materials and other promotional methods.
* Identify prospects for membership and move prospects through the sales cycle.
* Understand and provide expert information on new membership products.
* Run arrival reports to identify incoming guests for potential memberships.
* Contact incoming guests to welcome to park and introduce self as membership specialist.
* Work with park staff to handout membership materials at check-in.
* Attend park events and Manager meetings.
* Set appointments for membership presentation.
* Give effective sales presentations to interested guests.
* Curate Hot List of top prospects for follow up.
* Obtain Member Referrals.
* Responsible, with Resort Manager for the inventory of all flyers and the proper signage at the resort.
* Responsible for corporate reporting to his/her Area Coordinator.
* Attends weekly Arrival Strategy conference call and weekly Membership Information conference call.
* Participates in incentive programs.
* Promotes Ambassador Program at park and engages with staff to encourage, reward, and recognize staff referral leads.
* Responsible for writing and managing membership contracts for new members.
* Understand and knowledgeable of current membership promotions.
* Be thorough and complete with contracts.
* Adhere to contract policies

What Does A Membership Specialist Do At American Council On Education

* Develop, implement, monitor, and evaluate membership marketing campaigns to achieve departmental goals and objectives.
* Work closely with the director and data associate to examine member data, identify trends, and opportunities to engage and recruit members.
* Dues billing: Coordinate with Membership staff and various internal departments to execute yearlong member dues billing and renewal processes.
* Draft letters, contact members who are in grace period or lapsed status to solicit new/renewal membership.
* Data management: Participate in departmental efforts designed to proactively maintain and improve data accuracy and integrity by updating member and nonmember records with information obtained from a variety of sources.
* Participate in future CRM design phases and participate on cross-functional data governance or other similar teams.
* Customer Service: Respond to member inquires or general member services internal requests and via phone or email; other duties as assigned.
* Serve as back up to the membership coordinator, when needed.
* Key Relationships:
* Internal: Membership, Marketing, Web Services, IT, Finance, and ACE program staff
* External: ACE members, prospective members, vendors, other constituents

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How To Become A Membership Specialist

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Membership Specialist jobs

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Top Skills for A Membership Specialist

GirlScoutProgramCustomerServiceDataEntryAdultVolunteersFrontDeskPotentialMembersGirlMembersMembershipApplicationsMembershipDataProspectiveMembersMembershipSalesPhoneCallsMembershipGoalsMembershipRecruitmentGeographicAreasRetentionRateServiceUnitSuperviseSpecialEventsCommunityPartners

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Top Membership Specialist Skills

  1. Girl Scout Program
  2. Customer Service
  3. Data Entry
You can check out examples of real life uses of top skills on resumes here:
  • Delivered Girl Scout Programs while ensuring adherence to curriculum.
  • Provide all members with exceptional customer service while completing various other tasks and coordinating with other staff and departments.
  • Performed administrative tasks including data entry, file management, and customer service.
  • Provided training and technical, logistical and administrative support to troop leaders and other adult volunteers.
  • Handle all Front Desk/Office Administration tasks and duties as assigned by the Unit Director.

Top Membership Specialist Employers

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