Patient Finance Representative jobs at Memorial Healthcare System - 58 jobs

BayCare is currently in search of our newest Team Member who is passionate about providing outstanding customer service to our community. We are looking for an individual seeking a career opportunity with one of the largest employers within the Tampa Bay area. **Position Details:** + **Location:** Remote (must reside in Florida) + **Status:** Full-time + **Shift:** 8:00 AM to 4:30 PM + **Days:** Monday through Friday This Patient Financial Representative II opportunity is a full-time remote position. Team members must reside in Florida. **Responsibilities:** The Patient Financial Representative II performs patient accounting functions including billing, collections, customer service, and cash applications, documents patient account activity, responds to customer billing inquiries, posts payments, implements billing guideline changes and identifies trends at a payer specific level, applies federal and state guidelines to collection efforts, interprets and follows up on Explanation of Benefits, inventories supplies, reports and tracks equipment maintenance, performs other duties as assigned. **Specific Skills:** + Customer service skills + Administrative and clerical skills + Organizational skills + Knowledge of regulatory standards appropriate to position + Medical terminology use and understanding + Written and verbal communication skills + Work with a team + Computer skills appropriate to position **Why BayCare?** Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that is built on a foundation of trust, dignity, respect, responsibility, and clinical excellence. Our team members focus on tomorrow by achieving personal and professional success today. That is why you will thrive in our forward-thinking culture, where we combine the best technology with compassionate service. We blend high-tech with high touch in ways that are advancing superior health care throughout the communities we serve. **BayCare offers a competitive total reward package including:** + Benefits (Medical, Dental, Vision) + Paid Time Off + Tuition Assistance + 401K Match and additional yearly contribution + Annual performance appraisals and team award bonus + Family resources and wellness opportunities + Community perks and discounts **Certifications and Licensures** + None required **Education** + Required High School or equivalent **Experience** + Required 2 years patient accounts + Or 2 years related field Equal Opportunity Employer Veterans/Disabled **Position** Patient Financial Rep II **Location** Clearwater | Business and Administrative | Full Time **Req ID** 130206

BayCare is currently in search of our newest Team Member who is passionate about providing outstanding customer service to our community. We are looking for an individual seeking a career opportunity with one of the largest employers within the Tampa Bay area. **Position Details:** + **Location:** Remote (must reside in Florida) + **Status:** Full-time + **Shift:** 8:00 AM to 4:30 PM + **Days:** Monday through Friday This Patient Financial Representative II opportunity is a full-time remote position. Team members must reside in Florida. **Responsibilities:** The Patient Financial Representative II performs patient accounting functions including billing, collections, customer service, and cash applications, documents patient account activity, responds to customer billing inquiries, posts payments, implements billing guideline changes and identifies trends at a payer specific level, applies federal and state guidelines to collection efforts, interprets and follows up on Explanation of Benefits, inventories supplies, reports and tracks equipment maintenance, performs other duties as assigned. **Specific Skills:** + Customer service skills + Administrative and clerical skills + Organizational skills + Knowledge of regulatory standards appropriate to position + Medical terminology use and understanding + Written and verbal communication skills + Work with a team + Computer skills appropriate to position **Why BayCare?** Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that is built on a foundation of trust, dignity, respect, responsibility, and clinical excellence. Our team members focus on tomorrow by achieving personal and professional success today. That is why you will thrive in our forward-thinking culture, where we combine the best technology with compassionate service. We blend high-tech with high touch in ways that are advancing superior health care throughout the communities we serve. **BayCare offers a competitive total reward package including:** + Benefits (Medical, Dental, Vision) + Paid Time Off + Tuition Assistance + 401K Match and additional yearly contribution + Annual performance appraisals and team award bonus + Family resources and wellness opportunities + Community perks and discounts **Certifications and Licensures** + None required **Education** + Required High School or equivalent **Experience** + Required 2 years patient accounts + Or 2 years related field Equal Opportunity Employer Veterans/Disabled **Position** Patient Financial Rep II **Location** Oldsmar | Business and Administrative | Full Time **Req ID** 133517

BayCare is currently in search of our newest Team Member who is passionate about providing outstanding customer service to our community. We are looking for an individual seeking a career opportunity with one of the largest employers within the Tampa Bay area. **Position Details:** + **Location:** Remote (must reside in Florida) + **Status:** Full-time + **Shift:** 8:00 AM to 4:30 PM + **Days:** Monday through Friday This Patient Financial Representative II opportunity is a full-time remote position. Team members must reside in Florida. **Responsibilities:** The Patient Financial Representative II performs patient accounting functions including billing, collections, customer service, and cash applications, documents patient account activity, responds to customer billing inquiries, posts payments, implements billing guideline changes and identifies trends at a payer specific level, applies federal and state guidelines to collection efforts, interprets and follows up on Explanation of Benefits, inventories supplies, reports and tracks equipment maintenance, performs other duties as assigned. **Specific Skills:** + Customer service skills + Administrative and clerical skills + Organizational skills + Knowledge of regulatory standards appropriate to position + Medical terminology use and understanding + Written and verbal communication skills + Work with a team + Computer skills appropriate to position **Why BayCare?** Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that is built on a foundation of trust, dignity, respect, responsibility, and clinical excellence. Our team members focus on tomorrow by achieving personal and professional success today. That is why you will thrive in our forward-thinking culture, where we combine the best technology with compassionate service. We blend high-tech with high touch in ways that are advancing superior health care throughout the communities we serve. **BayCare offers a competitive total reward package including:** + Benefits (Medical, Dental, Vision) + Paid Time Off + Tuition Assistance + 401K Match and additional yearly contribution + Annual performance appraisals and team award bonus + Family resources and wellness opportunities + Community perks and discounts **Certifications and Licensures** + None required **Education** + Required High School or equivalent **Experience** + Required 2 years patient accounts + Or 2 years related field Equal Opportunity Employer Veterans/Disabled **Position** Patient Financial Rep II **Location** Oldsmar | Business and Administrative | Full Time **Req ID** 134738

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Home Base, a Red Sox Foundation and Massachusetts General Hospital program, is dedicated to healing the invisible wounds - including post-traumatic stress, traumatic brain injury, anxiety, depression, co-occurring substance use disorder, family relationship challenges and other issues associated with Military service - for Veterans of all eras, Service Members, Military Families and Families of the Fallen through world-class clinical care, wellness, education, and research. The Home Base Patient Service Coordinator (PSC) serves as a key member of the team that provides superior care and exceptional service to its patients. One critical dimension of this service focuses on patient check-in process and improving the human experience upon our patients' arrival to our practice and throughout the duration of their visit. The Home Base PSC will play an important role in redefining and reinvigorating the patient welcome and check-in experience. The PSC will be the crucial "face and attitude" of this patient-centered practice. While also providing medical scheduling services, the PSC will have the unique opportunity to work within a supportive team setting enabled by systems and technologies that will allow the employee to provide patient care and services at their highest levels. In addition, the PSC will be responsible to assist in special projects when skillset and capacity allow, as deemed appropriate by the Practice Manager. Job Summary Summary Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department. Does this position require Patient Care? No Essential Functions * Perform routine administrative and clerical duties relating to a clinical service or physician practice office. * Make patient appointments and maintain appointment records. * Greet and assist patients. * Answer telephones, assist callers with routine inquiries, and schedule appointments. * File materials in patient folders and print appointment schedules. * Process patient billing forms and scan documents to patient medical record/LMR. * Call for patient medical records and laboratory test results. * Open and distribute unit mail or faxes. * Type forms, records, schedules, memos, etc., as directed. * Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results. * Acts as "Super User" for scheduling, registration and billing systems. * Provides assistance and training to others in these areas. * May perform more complex or specialized functions (i.e. schedule changes/blocking) at more advanced competency level. Qualifications Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Certified Medical Administrative Assistant [CMAA] - Data Conversion - Various Issuers preferred Experience office experience 2-3 years required Knowledge, Skills and Abilities * Proficiency with all Office Suite, * Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. * Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. * Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively. * Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages. * Managing one's own time and the time of others. * Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems. Additional Job Details (if applicable) Physical RequirementsStanding Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Remote Type Hybrid Work Location One Constitution Wharf Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.36 - $24.45/Hourly Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

The incumbent will be responsible for obtaining and verifying necessary demographic and insurance information, including authorization/referrals/notifications (diagnostic, surgical, therapy, admissions/observations, and other procedures/treatments). Responsible for scheduling patients' appointments/procedures (initial, follow-up, and/or add-on), as applicable. This position requires the incumbent to be in a call center type environment and responsible for meeting individual quality metrics (e.g., productivity, accuracy, customer service QA, etc.). Responsible for coordinating patient flow, timely processing, maintaining knowledge and deployment of practices used within the department/physician practice/hospital to address patient questions or concerns. Maintaining knowledge of insurance requirements, Baptist Health South Florida (BHSF) pricing, financial assistance options, and overall BHSF Revenue Cycle operations. Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members. Degrees: * High School,Cert,GED,Trn,Exper. Additional Qualifications: * Complete and successfully pass the Patient Access training course. * Ability to work in a high volume, fast-paced work environment. * Ability to perform basic mathematical calculations. * Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills . * Desired: Basic knowledge of medical and insurance terminology. * Experience with computer applications (e. * g. * , Microsoft Office, knowledge of EMR applications, etc. * ) and accurate typing skills. * Knowledge of regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines. * Bilingual English, Spanish/Creole. Minimum Required Experience: Less than 1 year

The incumbent will be responsible for obtaining and verifying necessary demographic and insurance information, including authorization/referrals/notifications (diagnostic, surgical, therapy, admissions/observations, and other procedures/treatments). Responsible for scheduling patients' appointments/procedures (initial, follow-up, and/or add-on), as applicable. This position requires the incumbent to be in a call center type environment and responsible for meeting individual quality metrics (e.g., productivity, accuracy, customer service QA, etc.). Responsible for coordinating patient flow, timely processing, maintaining knowledge and deployment of practices used within the department/physician practice/hospital to address patient questions or concerns. Maintaining knowledge of insurance requirements, Baptist Health South Florida (BHSF) pricing, financial assistance options, and overall BHSF Revenue Cycle operations. Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members. Degrees: * High School,Cert,GED,Trn,Exper. Additional Qualifications: * Complete and successfully pass the Patient Access training course. * Ability to work in a high volume, fast-paced work environment. * Ability to perform basic mathematical calculations. * Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills . * Desired: Basic knowledge of medical and insurance terminology. * Experience with computer applications (e. * g. * , Microsoft Office, knowledge of EMR applications, etc. * ) and accurate typing skills. * Knowledge of regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines. * Bilingual English, Spanish/Creole. Minimum Required Experience: Less than 1 year

The incumbent will be responsible for obtaining and verifying necessary demographic and insurance information, including authorization/referrals/notifications (diagnostic, surgical, therapy, admissions/observations, and other procedures/treatments). Responsible for scheduling patients' appointments/procedures (initial, follow-up, and/or add-on), as applicable. This position requires the incumbent to be in a call center type environment and responsible for meeting individual quality metrics (e.g., productivity, accuracy, customer service QA, etc.). Responsible for coordinating patient flow, timely processing, maintaining knowledge and deployment of practices used within the department/physician practice/hospital to address patient questions or concerns. Maintaining knowledge of insurance requirements, Baptist Health South Florida (BHSF) pricing, financial assistance options, and overall BHSF Revenue Cycle operations. Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members. Degrees: * High School,Cert,GED,Trn,Exper. Additional Qualifications: * Complete and successfully pass the Patient Access training course. * Ability to work in a high volume, fast-paced work environment. * Ability to perform basic mathematical calculations. * Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills . * Desired: Basic knowledge of medical and insurance terminology. * Experience with computer applications (e. * g. * , Microsoft Office, knowledge of EMR applications, etc. * ) and accurate typing skills. * Knowledge of regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines. * Bilingual English, Spanish/Creole. Minimum Required Experience: Less than 1 year

The incumbent will be responsible for scheduling patient appointments (diagnostic, surgical, therapy, physician office visits, and other procedures/treatments). Obtains and verifies necessary demographic and insurance information. Registers patients and enters data into scheduling system. This position requires the incumbent to be in a call center type environment and responsible for meeting individual quality metrics. Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members. Degrees: * High School,Cert,GED,Trn,Exper. Additional Qualifications: * Complete and pass the Patient Access training course. * Ability to work in a high volume, fast-paced work environment. * Ability to perform basic mathematical calculations. * Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills. * Desired: Basic knowledge of medical and insurance terminology. * Experience with computer applications (e. * g. * , Microsoft Office, knowledge of EMR applications, etc. * ) and accurate typing skills. * Knowledge of regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines. * Bilingual English, Spanish/Creole preferred. Minimum Required Experience: Less than 1 year

The incumbent will be responsible for scheduling patient appointments (diagnostic, surgical, therapy, physician office visits, and other procedures/treatments). Obtains and verifies necessary demographic and insurance information. Registers patients and enters data into scheduling system. This position requires the incumbent to be in a call center type environment and responsible for meeting individual quality metrics. Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members. Degrees: * High School,Cert,GED,Trn,Exper. Additional Qualifications: * Complete and pass the Patient Access training course. * Ability to work in a high volume, fast-paced work environment. * Ability to perform basic mathematical calculations. * Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills. * Desired: Basic knowledge of medical and insurance terminology. * Experience with computer applications (e.g., Microsoft Office, knowledge of EMR applications, etc.) and accurate typing skills. * Knowledge of regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines. * Bilingual English, Spanish/Creole preferred. Minimum Required Experience: Less than 1 year

This position demonstrates service excellence and positive interpersonal skills in dealing with others including patients of all ages, families, employees, medical staff, volunteers, and community members to maximize communication and productivity. Coordinates patient flow through the patient access area to assure timely registration and arrival to service area. Interacts and works cooperatively with patients of all ages and ancillary departments to assure patient satisfaction. This position may require deployment of legal, ethical and compliance related documents that must be presented and thoroughly explained to the patient at the time of registration. The incumbent will be responsible for maintaining knowledge and deployment of practices used within the department as well as throughout the hospital to address patient questions or concerns. Estimated pay range for this position is $17.27 - $20.90 / hour depending on experience. Degrees: * High School,Cert,GED,Trn,Exper. Additional Qualifications: * For existing staff, a minimum of six months as a Patient Financial Representative I and meets BH registration accuracy and productivity standards for at least the most recent 3 months. * For external candidates, adequate/equivalent experience (healthcare, insurance, etc. * ). * Excellent interpersonal communication skills (verbal and written). * Excellent customer service skills. * Ability to work in a high volume, fast paced work environment. * Ability to perform basic mathematical calculations. * Desired: Knowledge of Health Care regulatory guidelines to include but not limited to HIPAA, AHCA, EMTALA, Sarbanes-Oxley, etc. * Knowledge of insurance contracts, collections, authorizations, and pre-certification. * Ability to work weekends when necessary. * Basic knowledge of Microsoft Word and Excel. * Basic knowledge of Medical Terminology. * Bilingual (English/Spanish). Minimum Required Experience: Less than 1 year

This position demonstrates service excellence and positive interpersonal skills in dealing with others including patients of all ages, families, employees, medical staff, volunteers, and community members to maximize communication and productivity. Coordinates patient flow through the patient access area to assure timely registration and arrival to service area. Interacts and works cooperatively with patients of all ages and ancillary departments to assure patient satisfaction. This position may require deployment of legal, ethical and compliance related documents that must be presented and thoroughly explained to the patient at the time of registration. The incumbent will be responsible for maintaining knowledge and deployment of practices used within the department as well as throughout the hospital to address patient questions or concerns. Estimated pay range for this position is $17.27 - $20.90 / hour depending on experience. Degrees: * High School,Cert,GED,Trn,Exper. Additional Qualifications: * For existing staff, a minimum of six months as a Patient Financial Representative I and meets BH registration accuracy and productivity standards for at least the most recent 3 months. * For external candidates, adequate/equivalent experience (healthcare, insurance, etc. * ). * Excellent interpersonal communication skills (verbal and written). * Excellent customer service skills. * Ability to work in a high volume, fast paced work environment. * Ability to perform basic mathematical calculations. * Desired: Knowledge of Health Care regulatory guidelines to include but not limited to HIPAA, AHCA, EMTALA, Sarbanes-Oxley, etc. * Knowledge of insurance contracts, collections, authorizations, and pre-certification. * Ability to work weekends when necessary. * Basic knowledge of Microsoft Word and Excel. * Basic knowledge of Medical Terminology. * Bilingual (English/Spanish). Minimum Required Experience: Less than 1 year

BayCare is currently in search of our newest Team Member who is passionate about providing outstanding customer service to our community. We are looking for an individual seeking a career opportunity with one of the largest employers within the Tampa Bay area. **Position Details:** + **Location:** Largo, FL + **Status:** PRN (non-benefit eligible, as needed) + **Shift:** Flexible hours between 6:30am - 6:00pm / 8-10 hours weekly + **Days:** Flexible between Monday - Friday This Patient Financial Representative II opportunity is PRN (non-benefit eligible/ as needed) position requiring onsite work in Largo, FL for 8-10 hours weekly. This role will consist of clerical, mail distribution, calling oxygen patients physician offices, and additional help with AR collections as needed. **Responsibilities:** The Patient Financial Representative II performs patient accounting functions including billing, collections, customer service, and cash applications, documents patient account activity, responds to customer billing inquiries, posts payments, implements billing guideline changes and identifies trends at a payer specific level, applies federal and state guidelines to collection efforts, interprets and follows up on Explanation of Benefits, inventories supplies, reports and tracks equipment maintenance, performs other duties as assigned. **Specific Skills:** + Customer service skills + Administrative and clerical skills + Organizational skills + Knowledge of regulatory standards appropriate to position + Medical terminology use and understanding + Written and verbal communication skills + Work with a team + Computer skills appropriate to position **Why BayCare?** Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that is built on a foundation of trust, dignity, respect, responsibility, and clinical excellence. Our team members focus on tomorrow by achieving personal and professional success today. That is why you will thrive in our forward-thinking culture, where we combine the best technology with compassionate service. We blend high-tech with high touch in ways that are advancing superior health care throughout the communities we serve. **Certifications and Licensures** + None required **Education** + Required High School or equivalent **Experience** + Required 2 years Patient Accounts + Or 2 years related field Equal Opportunity Employer Veterans/Disabled **Position** Patient Financial Rep II **Location** Largo | Business and Administrative | PRN **Req ID** 123177

The incumbent will be responsible for coordinating patient flow, timely processing, maintaining knowledge and deployment of practices used within the department/physician practice/hospital to address patient questions or concerns. Maintaining knowledge of insurance requirements, Baptist Health South Florida (BHSF) pricing, financial assistance options, and overall BHSF Revenue Cycle operations. Practices the BHSF philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members. The estimated pay range for this position is $16.28 - $19.70 / hour depending on experience. Degrees: * High School,Cert,GED,Trn,Exper. Additional Qualifications: * Complete and pass the Patient Access training course. * Ability to work in a high volume, fast-paced work environment, and perform basic mathematical calculations. * Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills. * Desired: Basic knowledge of medical and insurance terminology. * Experience with computer applications (e. g. * Microsoft Office, knowledge of EMR applications, etc. ) and accurate typing skills. * Knowledge of regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines. * Bilingual English, Spanish/Creole preferred. Minimum Required Experience: Less than 1 year

The incumbent will be responsible for coordinating patient flow, timely processing, maintaining knowledge and deployment of practices used within the department/physician practice/hospital to address patient questions or concerns. Maintaining knowledge of insurance requirements, Baptist Health South Florida (BHSF) pricing, financial assistance options, and overall BHSF Revenue Cycle operations. Assist in supporting go lives and different departmental initiatives, including onboarding and training team members. Participate in departmental committees/champion opportunities. Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members. Estimated pay range for this position is $16.28 - $19.70 hour depending on experience. Degrees: * High School Diploma, Certificate of Attendance, Certificate of Completion, GED or equivalent training or experience required. Additional Qualifications: * Complete and pass the Patient Access training course. * Ability to work in a high volume, fast-paced work environment, and perform basic mathematical calculations. * Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills. * Desired: Basic knowledge of medical and insurance terminology. * Experience with computer applications (e.g., Microsoft Office, knowledge of EMR applications, etc.) and accurate typing skills. * Knowledge of regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines. * Bilingual English, Spanish/Creole. Minimum Required Experience: less than 1 year

The incumbent will be responsible for coordinating patient flow, timely processing, maintaining knowledge and deployment of practices used within the department/physician practice/hospital to address patient questions or concerns. Maintaining knowledge of insurance requirements, Baptist Health South Florida (BHSF) pricing, financial assistance options, and overall BHSF Revenue Cycle operations. Assist in supporting go lives and different departmental initiatives, including onboarding and training team members. Participate in departmental committees/champion opportunities. Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members. Degrees: * High School Diploma, Certificate of Attendance, Certificate of Completion, GED or equivalent training or experience required. Additional Qualifications: * Complete and pass the Patient Access training course. * Ability to work in a high volume, fast-paced work environment, and perform basic mathematical calculations. * Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills. * Desired: Basic knowledge of medical and insurance terminology. * Experience with computer applications (e.g., Microsoft Office, knowledge of EMR applications, etc.) and accurate typing skills. * Knowledge of regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines. * Bilingual English, Spanish/Creole. Minimum Required Experience: less than 1 year

Coordinates intake activities for international patients to support revenue efforts for Baptist Health International. Maintains high levels of productivity and quality service as monitored via telecommunications and CRM systems. Utilizes various information technology applications and systems to provide excellent customer service, exhibiting a professional attitude with each call, written communication, and other interactions. Coordinates transfers, admissions and handles all aspects of service for international patients seeking emergent/acute care at BHSF facilities. Liaises with financial guarantor for emergency transfers to provide explanations of financial responsibility and collect on substantial deposits for financial clearance. Responds to incoming inquiries from potential international patients, assisting them with the coordination of their medical, insurance and payment needs. Verifies insurance benefits and completes all patient access and revenue functions proactively through thorough documentation as appropriate. Follows up on potential new business leads to ensure timely follow through and increase revenue opportunities for BHSF. Handles all aspects of service to international patients after-hours independently in an unsupervised working environment. Estimated pay range for this position is $20.62 - $24.95 / hour depending on experience. Degrees: * Associates. Additional Qualifications: * Strong customer service experience in a revenue driven environment and ability to perform with minimal supervision in a fast-paced, multi-task setting. * Ability to engage customers and align optimal delivery of services with growth initiatives. * Must be fluent in English and Spanish, with both verbal and written skills. * Computer literacy with proficient knowledge of Microsoft Office. * Knowledge of medical terminology required and experience working in a medical setting a plus. * Flexibility and adaptability to cover shifts during business hours, evenings, weekends, and holidays working in a 24 hour department. * Pursues potential new business leads to ensure timely follow through and increase revenue opportunities for BHSF. * Responds to incoming inquiries from potential international patients, assisting them with the coordination of their medical, insurance and payment needs. * Fully proficient in job requirements for International Patient Services Coordinator I. Minimum Required Experience: 3 Years

**BayCare is seeking a passionate and strategic Patient Experience Partner to support and elevate patient experience across several key facilities:** Winter Haven Hospital, Winter Haven Women's Hospital, Bartow Regional Medical Center, and BayCare Hospital Wesley Chapel. This role is ideal for a service excellence professional who thrives in collaborative environments and is driven to make a meaningful impact on patient and family experiences. What You'll Do + Lead efforts to assess, measure, and communicate the customer experience across your assigned region + Collaborate with local and system-level leadership to implement proven best practices and sustainable improvement strategies + Facilitate patient experience meetings with site leaders to review performance metrics and develop targeted improvement tactics + Act as a subject matter expert in service excellence, guiding leaders in interpreting and contextualizing survey data + Partner with Quality and Performance Improvement teams to deploy unit-based practices that ensure consistent, extraordinary experiences + Build and maintain strong relationships across all levels of staff and leadership + Provide coaching, mentoring, and support to identify opportunities and drive continuous improvement + Contribute to the planning and development of processes that enhance the overall customer experience The Ideal Candidate + Works independently and takes initiative while also thriving in collaborative environments + Has strong analytical and problem-solving abilities + Communicates effectively and builds trust across diverse teams + Demonstrates expertise in service excellence and patient-centered care + Interprets survey data and translates insights into actionable strategies + Brings a strong background in process improvement and change management + Is passionate about improving healthcare experiences for patients and families **Qualifications:** + Bachelor's degree in Business, Healthcare, Nursing, or a related field + AND + 5 years of experience in project management or performance/process improvement in service excellence + OR 5 years of RN bedside experience (if degree is in Nursing) **Preferred Skills:** + CPXP (Certified Patient Experience Professional) certification + Experience in a healthcare-related industry + Familiarity with CMS patient experience survey processes and methodologies **Location:** Winter Haven, FL **Status:** Fulltime **Exempt:** Yes **Shift Hours:** Monday- Friday 8:00 am - 5:00 pm **Weekend Work:** None **On Call:** No How often will this team member be working remotely? Hybrid Equal Opportunity Employer Veterans/Disabled **Position** Patient Experience Specialist **Location** Winter Haven:Winter Haven | Business and Administrative | Full Time **Req ID** 132339

Patient Experience Concierge is the Hospital's Director of First Impression responsible for the patient and family member's initial needs. Responsible for connecting patients/family with accurate information. Maintain relationships with supporting departments. Demonstrate excellence customer service skills & positive interpersonal skills when dealing with others including patients of all ages, families, community members, and employees. Acknowledges, greets and assists visitors. Represents the hospital positively, interacts in a courteous and helpful manner with patients, families, guests and hospital staff to convey a positive first impression. Uses strong communication skills to serve as liaison between patient, family and clinical staff. Seeks a satisfactory and expedited solution to a complaint, problem, or special need. Coordinates patient and guest services for reception area. Estimated pay range for this position is $16.00 - $16.75 / hour depending on experience. Degrees: * High School Diploma, Certificate of attendance, GED, or Experience. Additional Qualifications: * Bilingual (English & Spanish) preferred. * Computer knowledge and proficiency in Microsoft Office Outlook and Excel. * Previous experience in customer services required. * Flexibility in work schedule. * Strong verbal communication skills and strong follow-through skills. Minimum Required Experience: No Experience Required

Serve as a liaison between patients, physicians and staff members within all facilities of the International team regarding financial issues. Assures that all requests for assistance are met in a timely, accurate, and courteous manner accordingly to the established departmental guidelines. Estimated pay range for this position is $19.44 - $23.52 / hour depending on experience. Degrees: * Associates. Additional Qualifications: * Associates Degree required, Bachelor's preferred. * Must have a minimum of 3 years experience in Finance and/or Accounting. * Skills specializing in finance or accounting and/or applicable years of experience in medical collections and billing. * Fluent Spanish & English, both written and verbal. * Must be a self-starter that is able to work in a fast paced environment and team player. Minimum Required Experience: 3 Years