Menlo School jobs - 23 jobs

Job DescriptionDescription: We're seeking a people-focused and detail-oriented Client Services Coordinator to join our dynamic MSP team. This role is pivotal in ensuring exceptional client experiences by coordinating service delivery, managing communications, and supporting operational excellence. The ideal candidate thrives in a fast-paced, changing environment, enjoys being the “go-to” person for information, and is highly intuitive with people-able to read situations quickly, keep multiple priorities moving, and maintain a calm, professional tone with clients and internal teams. If you love staying organized, keeping others informed, and making sure nothing falls through the cracks, we want to hear from you. Menlo's purpose is to create better technologies to solve problems for clients in school districts and communities nationwide. Because when organizations spend less time on technology, they can spend more time doing the things they do best and achieving their goals. The Client Services Coordinator position is responsible for bringing together the resources and communications needed for successful implementation projects and ongoing client satisfaction. Duties and Responsibilities New Client Contact for Implementations Serve as the primary liaison for onboarding new clients, ensuring a smooth, professional, and welcoming transition. Coordinate implementation timelines, gather necessary documentation, and communicate setup requirements to internal teams. Facilitate kickoff meetings and ensure clients clearly understand service scope, support channels, and escalation paths. Track onboarding progress, proactively communicate status, and address any delays or issues before they impact the client. Service Coordination Schedule and monitor service requests, ensuring timely resolution by technical teams. Track SLAs and escalate issues when necessary to maintain service quality and client confidence. Anticipate potential risks or bottlenecks and surface them to the Client Services Manager or appropriate team members. Communication & Reporting Provide regular, detailed updates to clients regarding ticket status, project milestones, and service performance. Prepare client-facing reports including ticket summaries, performance metrics, and satisfaction surveys. Use clear, upbeat, and professional communication across phone, email, and messaging to keep all parties aligned. Process & Documentation Maintain accurate client records, service documentation, and internal knowledge base entries. Document repeatable processes and best practices that help clients and internal teams operate more efficiently. Assist in refining workflows to improve consistency, organization, and client experience. Collaboration Work closely with technical teams, account managers, and leadership to align service delivery with client expectations. Participate in internal meetings to review service performance and identify improvement opportunities. Support training/onboarding for new employees by sharing context, processes, and client history where helpful. Requirements: 2+ years of experience in a client-facing role, preferably within an MSP, IT services, or similarly fast-paced service environment. High sense of urgency with strong follow-through; comfortable managing many moving pieces at once. Excellent communication and interpersonal skills-able to quickly build rapport, read people and situations, and adjust tone accordingly. Highly organized and almost obsessively neat with calendars, documentation, tasks, and follow-ups. Enjoys working in a team-oriented, socially interactive environment with consistent change rather than repetitive, heads-down work. Ability to work independently without regular direction while knowing when to ask questions or escalate concerns. Comfortable picking up the phone, sending emails, and using collaboration tools to keep stakeholders informed. Proficiency in Microsoft 365 and other collaboration tools; experience with ticketing or CRM systems is a plus.

Job DescriptionDescription: The role of Account Manager at K12itc (a Menlo Company) is responsible for growing our client base, developing upsell opportunities with current clients, and supporting the revenue and growth goals of our ever-scaling organization. The Account Manager is responsible for owning the growth of their sales pipeline in direct correlation with their focus on reaching expected sales targets. You will prospect efficiently and constantly, move deals through the pipeline consistently, close deals, and finalize business in a thorough manner, all while keeping accurate records via our company CRM (HubSpot). In all aspects of your work, an Account Manager works to better the organization through their own personal business growth. You are expected to be a team player, an excellent communicator, and a project manager. Developing and maintaining new clients requires a healthy process even after a customer is signed. The Account Manager oversees that relationship and operates in lockstep with our internal teams to ensure a smooth transition for the customer. You Will: Generate sales through a focused process leveraging customer interactions and solving their respective challenges Create, sustain, and implement a territory strategy aimed at meeting performance goals Prospect new customers using multiple modalities to achieve pipeline growth expectations Conduct in-person meetings and on-site visits with prospective and existing clients to build relationships, assess needs, and close business opportunities within assigned territories. Attend industry-specific events and conferences to stay current with industry trends, monitor competition, and prospect for new business Serve as the lead point of contact for all customer account matters, including contract negotiations, internal handoffs, and initial follow-ups Collaborate with sales colleagues to identify and grow opportunities within various territories Contribute to a positive team and organizational culture Maintain a healthy and collaborative relationship with the sales manager to support reaching individual and organizational goals Forecast effectively to support individual and organizational goals Perform other duties as assigned Requirements: Key Performance Outcomes: 100% quota achievement following a ramp-up period 3-4x pipeline growth year over year Contribute positively to individual, team, and organizational goals You Have: 5+ years of sales experience 2+ years experience in selling managed services and IT support solutions; an understanding of the specific needs and pain points faced by K-12 organizations is a plus Proven ability to consistently generate 3-4x pipeline coverage to support sustained revenue growth and exceed sales targets Proven ability to convert a high percentage of sales calls into qualified opportunities, driving pipeline growth A track record of success in developing untapped "greenfield" territories, with a primary focus on identifying and securing new business opportunities to drive growth Ability to self-manage with minimal oversight while meeting all KPIs and organizational expectations Experience with CRM software (HubSpot is a plus) History of success with varying prospecting practices Willingness to travel up to 50% of the time

Part-time Description Menlo, a leading managed information technology services provider to K-12 education and civic entities, is seeking a highly motivated Building Facilities Associate to join our team. Based in the Crossroads Arts District near Downtown Kansas City, this role is key to ensuring the cleanliness, upkeep, and general maintenance of Menlo's offices. The ideal candidate will be trustworthy, detail-oriented, organized, and skilled at multitasking. This role will require both cleaning and facilities maintenance responsibilities. Key Responsibilities Facilities Cleaning Maintain building cleanliness with daily dusting, washing, vacuuming, and general cleaning of furniture, fixtures, equipment, walls, floors, and windows. Clean and polish floors daily. Perform garbage collection and disposal. Clean and disinfect bathrooms (sinks, toilets, urinals); replenish supplies. Replace light bulbs and tubes when needed. Requisition custodial supplies; ensure proper care and usage of supplies/equipment. Conduct monthly intensive cleaning (carpet, windows, wall and ceiling washing). Perform all other cleaning duties as assigned. Facilities Maintenance General building and grounds upkeep. Conduct monthly maintenance checks (fire alarms, elevators, extinguishers). Manage vendor contracts for HVAC and elevator services. Complete light repairs (paint, drywall, etc.). Preventative maintenance on small equipment (coffee machines, kitchen chairs, etc.). Perform basic plumbing and electrical work; escalate when advanced attention is required. Support emergency maintenance tasks as needed. Identify/report need for major repairs. Perform other duties as assigned. Personal Attributes Strong attention to detail with ability to retain information quickly. Positive, team-oriented attitude. Self-motivated with excellent maintenance and cleaning skills. Education & Certifications High school diploma or equivalent required. Knowledge & Experience 3-5 years of related work experience. Exceptional communication skills. Fluent in English with proper written communication ability. Work Conditions Ability to lift 50 lbs minimum and maintain full mobility for building/grounds tasks. Ability to stand for extended periods. Reporting Structure Reports directly to the Director of Finance.

Job DescriptionDescription: Who is Menlo? Menlo's purpose is to create better technologies to solve problems for clients in school districts and communities nationwide. When organizations like schools spend less time making technology work, they can spend more time doing what they do best: educating children. And when educators can focus on the children, we help them achieve their goal of life transformation. From our roots as a startup, we've evolved into a firmly established corporation while retaining the hunger and drive of our entrepreneurial beginnings. At Menlo, our mission is to go beyond "good enough" and provide groundbreaking technology solutions that shape a better future for both our clients and the generations to come. You will provide support to our clients' internal systems as well as shared hosted infrastructure platforms. This role is responsible for the effective installation, deployment, support, and administration of software, servers, and related systems. You must have excellent knowledge of Windows Server and core operating systems, plus the ability to diagnose and troubleshoot computer, network, and system-related issues. This role is ideal for someone who enjoys independent, heads-down technical work, takes pride in accuracy and documentation, and likes owning issues through to resolution in a structured, fast-paced environment. You will: Oversee maintenance and optimization of VMware, vSphere, virtualization, and storage environments Manage server and network monitoring tools; investigate and resolve alerts and performance issues Manage application installation, upgrades, and ongoing maintenance across client and hosted environments Plan and execute server migrations, upgrades, and other infrastructure projects Automate repetitive tasks to drive efficiencies and create clear documentation/runbooks for future reference Provide timely, factual updates to users and internal teams regarding efforts to resolve complex issues Manage multiple tasks and issues at the same time while maintaining service level agreements Follow established change-management, security, and compliance procedures Perform all other duties as assigned Requirements: You Have: 5+ years of technical experience in systems administration or a closely related role Microsoft Certified: Windows Server Hybrid Administrator Associate, Net+, Sec+, or other relevant certifications (preferred) Excellent troubleshooting skills on a large and multi-site scale Outstanding oral and written communication skills, with the ability to translate complex technical concepts into clear, accessible language for audiences with varying levels of technical expertise Experience with applications used in an educational environment (preferred) Familiarity with Nimble SAN, Dell & Cisco servers, and monitoring tools such as PRTG Understanding of scripting languages such as Windows Command Shell and PowerShell High level of self-motivation and attention to detail, with a “by-the-book” approach to processes and standards Experience working both individually and in a team-oriented environment, with strong ownership and availability to resolve problems Comfort working in a structured, fast-paced environment where you can focus on fine-tuning systems and continuously improving reliability

Job DescriptionDescription: Become an integral part of Menlo's dynamic team as a Technical Escalation Analyst. You will play a crucial role in ensuring the smooth resolution of complex technical issues and customer concerns. Your impactful contributions will directly enhance education and communities, and you will be part of a collaborative team dedicated to continuous learning and innovation. If you are ready to make a meaningful contribution to a rapidly expanding company that values your skills and determination, Menlo is the place for you. You Will: Handle escalated cases from our frontline support team and provide timely and effective solutions to meet our client's needs Collaborate closely with various internal teams, including technical support, operations, and account management, to ensure customer satisfaction and maintain high service levels Serve as the point of contact for escalated technical issues and customer complaints, demonstrating a high level of professionalism and empathy Analyze and troubleshoot complex technical problems, utilizing your in-depth knowledge of our products and services Collaborate with the frontline support team to gather relevant information and provide guidance on issue resolution Recognize service gaps and fill in as a utility player as necessary to complete work and close tickets when service requests spike or service desk resource availability is low Create and maintain detailed documentation for system configurations and processes Requirements: You Have: Strong knowledge of high-quality end-user technical support, related to enterprise software and hardware Understanding of networking concepts and protocols: TCP/IP, DHCP, DNS 2 years experience in an MSP environment Preferred experience supporting web filtering, network printing, VoIP, group licensing, remote desktop support, Google Workspace for Education, and device imaging

Job DescriptionDescription: The Systems Engineer provides leadership, executes extensive engineering/scientific support on systems, system elements, interfacing systems, components, devices and/or processes by using appropriate methods at every level for Menlo Inc. This position is responsible for creating, modifying, maintaining, and supporting infrastructure and individual system components that enable business functions and IT Services. Balance availability, security, efficiency, and functional requirements to help provide an optimized production service. Proactively Identify and manage existing and emerging risks that stem from business activities and ensure these risks are effectively identified and escalated to be measured, monitored, and controlled. The engineer takes the lead to research and provide solutions to complex problems. This position requires minimal to no supervision on multiple concurrent complex projects and be able to coordinate work of others. The System Engineer is a senior member of their collaborative team; as a technical expert, this position will also actively participate in the mentorship and development of mid-level and junior-level teammates. Duties and Responsibilities Proactively identify and manage existing and emerging risks that stem from business activities and the job role. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled. Follow written risk and compliance policies and procedures for business activities. Design scalable infrastructure with minimal oversight, implement system change with consistency and autonomy, automate service delivery and maintenance tasks, and builds monitoring and tooling for systems. Resolve complex production issues with independence by troubleshooting complex systems independently. Analyze complex outages to identify opportunities. Experiment with new patterns and technologies. Understand and consistently exercise engineering best practices, concepts, and patterns Understand the customer and identify solutions and ideas for the customer with little assistance. Evaluate potential solutions with some oversight. Effectively diagnose and troubleshoot high level network element and computer malfunctions relating to faulty hardware, software, server, network and/or configurations. Collect data and interpret errors and/or problems in configurations. Implement quality control procedures to improve up-time of network and server devices. Evaluate the effectiveness of systems and determining actions required to improve system performance. Lead special technology projects as required to research and implement new technologies and best practices. Recommend networking and systems software and hardware enhancements. Diagnose and correct network and system issues in onsite and cloud environments. Provide hands-on System Administration support, system maintenance and operation support. Build, configure, and troubleshoot application deployments and infrastructure upgrades. On-Call hours; rotating schedule. Perform other duties as assigned. Requirements: Required Skills and Abilities Ability to absorb and retain information quickly with a high attention to detail. Excellent customer service and interpersonal skills, including the ability to deal calmly, positively and professionally in tense or elevated situations. Able to manage time effectively and work efficiently, both with and without direct supervision. Excellent analytical and troubleshooting skills. Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions. Great attention to details, good organizational skills and ability to prioritize and manage multiple simultaneous tasks. Good communication skills. Able to communicate technical information to non-technical users effectively. Physical Requirements Able to bend, crawl, stoop and sit. Able to lift and move 50 lbs. of weight. Occasional ladder climbing and work on elevated equipment. Must be able to sit for extended periods of time, performing work on a computer. Education and Experience High school diploma or equivalent. (Bachelor's degree preferred) 5+ years of experience working in enterprise environments. MCSE or MCSA Certification. (preferred) VoIP experience. (preferred) Apple School Manager and MDM experience. (preferred) Experience using automated deployment and maintenance technologies. Knowledge of warranty procedures for network and server devices. Extensive knowledge and experience understanding industry best practices on network architecture and engineering experience in a robust network, product/service and system design, security, and implementation strategies.

Job DescriptionDescription: The Support Engineer provides leadership to both System Analysts and Support Administrators, execute extensive engineering/scientific support on systems, system elements, interfacing systems, components, devices and/or processes by using appropriate methods at every level for Menlo Inc. This position is responsible for responding and managing network connectivity issues and provide break/fix solutions and possible root cause analysis related to each of these technologies. The Support Engineer takes the lead to research and provide solutions to complex problems. They must be able to work with minimal to no supervision on multiple concurrent complex projects and be able to coordinate work of others. The Support Engineer is a senior member of their collaborative team; as a technical expert, this position will also actively participate in the mentorship and development of mid-level and junior-level teammates. Supervisory Responsibilities Yes Duties and Responsibilities Troubleshoot hardware including desktops, laptops, tablets, printers (local and networked) and other peripheral devices. Serve as a liaison between staff and technology to resolve issues and achieve desired results. Assist in training new employees. Share knowledge with colleagues and end-users. Create and maintain documentation for self-service and team knowledge base of team and share lessons with colleagues. Enhance and support Menlo's service offerings and technologies. Assist team in the resolution of helpdesk tickets within established Service Level Agreement timeframes. Support large implementations in a multi-location environment. Own the life cycle of a help desk ticket from initial submission through resolution or escalation as appropriate. Proactively identify systemic issues and resolve them. Collaborate with internal teams, in instances of escalated tickets, to ensure timely resolution. Improve efficiencies in day-to-day tasks. Maintain a working knowledge in managing and creating workflows. Identify opportunities for training and documentation and collaborate with senior team members on delivery. Perform other duties as assigned. Requirements: Required Skills and Abilities Ability to absorb and retain information quickly with a high attention to detail. Excellent customer service and interpersonal skills, including the ability to deal calmly, positively and professionally in tense or elevated situations to all end users. Able to manage time effectively and work efficiently, both with and without direct supervision Excellent analytical and troubleshooting skills. Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions. Great attention to details, good organizational skills and ability to prioritize and manage multiple simultaneous tasks. Good communication skills. Able to communicate technical information to non-technical users effectively. Education and Experience High school diploma or equivalent. (Bachelor's degree preferred) 5+ years of experience as a Support Engineer. 3+ years of Desktop Support experience. (preferred) Workstations and deployment imaging. VoIP experience. (preferred) Helpdesk/Ticketing systems. Hyper-converged server environments. MCSE or MCSA Certification. (preferred) Experience using automated deployment and maintenance technologies. Warranty procedures for network and server devices. Extensive knowledge and experience understanding industry best practices on network .architecture and engineering experience in a robust network, product/service and system design, security, and implementation strategies.

Full-time Description We're seeking a people-focused and detail-oriented Client Services Coordinator to join our dynamic MSP team. This role is pivotal in ensuring exceptional client experiences by coordinating service delivery, managing communications, and supporting operational excellence. The ideal candidate thrives in a fast-paced, changing environment, enjoys being the “go-to” person for information, and is highly intuitive with people-able to read situations quickly, keep multiple priorities moving, and maintain a calm, professional tone with clients and internal teams. If you love staying organized, keeping others informed, and making sure nothing falls through the cracks, we want to hear from you. Menlo's purpose is to create better technologies to solve problems for clients in school districts and communities nationwide. Because when organizations spend less time on technology, they can spend more time doing the things they do best and achieving their goals. The Client Services Coordinator position is responsible for bringing together the resources and communications needed for successful implementation projects and ongoing client satisfaction. Duties and Responsibilities New Client Contact for Implementations Serve as the primary liaison for onboarding new clients, ensuring a smooth, professional, and welcoming transition. Coordinate implementation timelines, gather necessary documentation, and communicate setup requirements to internal teams. Facilitate kickoff meetings and ensure clients clearly understand service scope, support channels, and escalation paths. Track onboarding progress, proactively communicate status, and address any delays or issues before they impact the client. Service Coordination Schedule and monitor service requests, ensuring timely resolution by technical teams. Track SLAs and escalate issues when necessary to maintain service quality and client confidence. Anticipate potential risks or bottlenecks and surface them to the Client Services Manager or appropriate team members. Communication & Reporting Provide regular, detailed updates to clients regarding ticket status, project milestones, and service performance. Prepare client-facing reports including ticket summaries, performance metrics, and satisfaction surveys. Use clear, upbeat, and professional communication across phone, email, and messaging to keep all parties aligned. Process & Documentation Maintain accurate client records, service documentation, and internal knowledge base entries. Document repeatable processes and best practices that help clients and internal teams operate more efficiently. Assist in refining workflows to improve consistency, organization, and client experience. Collaboration Work closely with technical teams, account managers, and leadership to align service delivery with client expectations. Participate in internal meetings to review service performance and identify improvement opportunities. Support training/onboarding for new employees by sharing context, processes, and client history where helpful. Requirements 2+ years of experience in a client-facing role, preferably within an MSP, IT services, or similarly fast-paced service environment. High sense of urgency with strong follow-through; comfortable managing many moving pieces at once. Excellent communication and interpersonal skills-able to quickly build rapport, read people and situations, and adjust tone accordingly. Highly organized and almost obsessively neat with calendars, documentation, tasks, and follow-ups. Enjoys working in a team-oriented, socially interactive environment with consistent change rather than repetitive, heads-down work. Ability to work independently without regular direction while knowing when to ask questions or escalate concerns. Comfortable picking up the phone, sending emails, and using collaboration tools to keep stakeholders informed. Proficiency in Microsoft 365 and other collaboration tools; experience with ticketing or CRM systems is a plus.

The role of Account Manager at K12itc (a Menlo Company) is responsible for growing our client base, developing upsell opportunities with current clients, and supporting the revenue and growth goals of our ever-scaling organization. The Account Manager is responsible for owning the growth of their sales pipeline in direct correlation with their focus on reaching expected sales targets. You will prospect efficiently and constantly, move deals through the pipeline consistently, close deals, and finalize business in a thorough manner, all while keeping accurate records via our company CRM (HubSpot). In all aspects of your work, an Account Manager works to better the organization through their own personal business growth. You are expected to be a team player, an excellent communicator, and a project manager. Developing and maintaining new clients requires a healthy process even after a customer is signed. The Account Manager oversees that relationship and operates in lockstep with our internal teams to ensure a smooth transition for the customer. You Will: Generate sales through a focused process leveraging customer interactions and solving their respective challenges Create, sustain, and implement a territory strategy aimed at meeting performance goals Prospect new customers using multiple modalities to achieve pipeline growth expectations Conduct in-person meetings and on-site visits with prospective and existing clients to build relationships, assess needs, and close business opportunities within assigned territories. Attend industry-specific events and conferences to stay current with industry trends, monitor competition, and prospect for new business Serve as the lead point of contact for all customer account matters, including contract negotiations, internal handoffs, and initial follow-ups Collaborate with sales colleagues to identify and grow opportunities within various territories Contribute to a positive team and organizational culture Maintain a healthy and collaborative relationship with the sales manager to support reaching individual and organizational goals Forecast effectively to support individual and organizational goals Perform other duties as assigned Requirements Key Performance Outcomes: 100% quota achievement following a ramp-up period 3-4x pipeline growth year over year Contribute positively to individual, team, and organizational goals You Have: 5+ years of sales experience 2+ years experience in selling managed services and IT support solutions; an understanding of the specific needs and pain points faced by K-12 organizations is a plus Proven ability to consistently generate 3-4x pipeline coverage to support sustained revenue growth and exceed sales targets Proven ability to convert a high percentage of sales calls into qualified opportunities, driving pipeline growth A track record of success in developing untapped "greenfield" territories, with a primary focus on identifying and securing new business opportunities to drive growth Ability to self-manage with minimal oversight while meeting all KPIs and organizational expectations Experience with CRM software (HubSpot is a plus) History of success with varying prospecting practices Willingness to travel up to 50% of the time Salary Description Salary + Commission

Job DescriptionDescription: The Network Engineer provides leadership and executes extensive engineering support on interfacing systems, components, devices and processes by using appropriate methods at every level for Menlo Inc. This position is part of a team that supports network operations for Menlo customers across multiple school districts. The Network Engineer is instrumental in deploying, operating, and scaling network environments that provide high availability, performance, and security. In addition, is involved in the implementation of network infrastructure. This position is a hands-on role working directly with our customers through issues that arise. The Network Engineer is a senior member of the team; as a subject matter expert, this position will also participate in the mentorship and development of mid-level and junior-level teammates. In order to be considered for this opportunity, please fill out a Culture Index survey via the link below: **************************************************** You Will: Effectively diagnose and troubleshoot high-level network events and malfunctions relating to faulty hardware, software, server, network, and configurations. Assume direct responsibility for establishing functionality within Menlo's platform, including: New functionality builds Enabling integration with internal applications to enable automatic workflows. Approximately 50% of responsibilities involve working with Cisco Meraki, including configuring, managing, and troubleshooting Meraki devices and networks to ensure optimal client performance and security. Support and troubleshoot WiFi connections for clients, including diagnosing connectivity issues, optimizing signal strength, and ensuring secure and reliable wireless network performance across various environments. Demonstrated experience with networking protocols and services, including DHCP, DNS, TCP, and UDP, to ensure efficient network performance, address resolution, and proper data transmission. Proficient in analyzing packet captures using tools like Wireshark to diagnose network issues, identify anomalies, and optimize network performance for clients. Create a centralized repository for all internal and external documentation, including process, procedure, network, and storage-related materials. Identify opportunities for training and documentation; collaborate with senior team members on delivery. Collaborate with internal teams, in cases of escalated tickets to ensure timely resolutions On-call hours; rotating schedule. Perform other duties as assigned. Requirements: High school diploma or equivalent (Bachelor's degree preferred) CCNA, CCNP, or related certification (preferred) 5+ years of experience in an enterprise system networking environment Experience using automated deployment and maintenance technologies Knowledge of warranty procedures for network and server devices Extensive knowledge and experience understanding industry best practices on network architecture and engineering experience in a robust network, product/service system design, security, and implementation strategies The ability to absorb and retain information quickly with a high attention to detail Exceptional customer service and interpersonal skills, demonstrated by maintaining composure, positivity, and professionalism in challenging or heightened situations Exceptional judgment skills, demonstrated by the ability to analyze situations thoroughly and promptly offer effective solutions The ability to communicate technical information to non-technical users effectively

Job DescriptionDescription: Menlo's purpose is to create better technologies to solve problems for clients in school districts and communities nationwide. We know when organizations like schools spend less time on making technology work, they can spend more time doing the things they do best, like educating children. And when educators can focus on the children, we help them achieve their goal of life transformation. From our roots as a startup, we've evolved into a firmly established corporation while retaining the hunger and drive of our entrepreneurial beginnings. At Menlo, our mission is to go beyond "good enough" and provide groundbreaking technology solutions that shape a better future for both our clients and the generations to come. Become an integral part of Menlo's dynamic team as a System Analyst, contributing your expertise to shape the future of technology solutions. In this role, you'll engage with clients to optimize client experience with Menlo's customized systems, automation, and complex problems as they arise. As a System Analyst at Menlo, your impactful contributions will directly enhance education and communities, and you'll be part of a collaborative team dedicated to continuous learning and innovation. If you're ready to make a meaningful contribution in a rapidly expanding company that values your skills and determination, Menlo is the place for you. This position will provide technical support of computer software and hardware products and services. Respond to and diagnose problems through discussions with users via telephone, email, or online chat. This includes problem recognition, research, isolation, and resolution steps. The System Analyst is expected to have the capacity to resolve complex problems. Assist users inquiring how to use specific software, electronic mail, or operating systems. Use existing processes and tools to proactively support office staff and equipment. You Will: Connect with clients utilizing remote software to get first-call resolution Receive calls, chats and support tickets from customers resolving tickets in a timely manner and independently managing your ticket queue. Take ownership of issues and troubleshooting from beginning to end Provide high-quality end-user technical support, related to enterprise software and hardware Provide investigation, diagnosis, resolution, and recovery for hardware/software problems Identify and solve issues related to system performance and functionality Log and track problems, proactively maintain problem tracking databases as part of the problem resolution process Manage and contribute to projects, ensuring they align with organizational goals Create and maintain detailed documentation for system configurations and processes Recognize service gaps and fill in as a utility player as necessary to complete work and close tickets when service requests spike or service desk resource availability is low Perform other duties as assigned Requirements: Excellent verbal and written communication skills. Excellent time management skills with a proven ability to meet deadlines. Ability to work in a fast-paced, demanding environment. Excellent customer service and interpersonal skills, including the ability to deal calmly, positively, and professionally in tense or elevated situations. Maintain positive and professional attitude. Able to clearly document technical processes. Able to manage time effectively and work efficiently, both with and without direct supervision. Exceptional analytical and troubleshooting skills. Excellent judgment skills to properly evaluate situations and immediately provide effective solutions. Great attention to details, organizational skills, and ability to prioritize and manage multiple simultaneous tasks. Exceptional interpersonal skills; able to communicate technical information to non-technical users effectively. Associate's/Bachelor's degree or relevant work experience in place of degree 4+ years of recent experience in technology, service desk, or helpdesk An understanding of networking concepts and protocols: TCP/IP, DHCP, DNS Strong analytical and critical thinking skills Strong oral and written communication skills, with both incoming calls, chat, and our ticketing system for our internal user base Time management skills to meet project deadlines Understanding of cybersecurity principles and best practices Ideal: CCNA Certification, and/or Network+ Certification Ideal: Mac OS, Windows Devices, Google Admin, Cisco Phones, VOIP, O365, printer management Physical Requirements: Ability to sit at a desk and work on a computer for prolonged periods. Occasionally lifting or moving items such as laptops, small servers, or office supplies (typically up to 25 pounds). Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. What We Offer: 401(k) retirement plan with company matching Supportive time off including paid volunteer days and company holidays Medical/Dental/Vision healthcare benefits including dependent plans & HSA/FSA offerings Wellness reimbursement to nurture employees' minds and bodies We pride ourselves on Community and host exciting company outings and events

Job DescriptionDescription: The Support Network Administrator will ensure reliable and effective data and network infrastructure services through installation, monitoring, maintenance, support, and optimization of all server and network hardware and software. The Support Network Administrator will analyze and resolve high-level network hardware and software problems in a timely and accurate fashion. Responsible for gathering requirements, design solutions, and planning and executing implementations using best practices and standards. The Support Network Administrator has the expertise to enhance the existing network design, implement additional network elements and provide ongoing support and maintenance, including all analysis tools and monitoring. Duties and Responsibilities Comprehensive knowledge and experience in Cisco Call Manager (CUCM/Unity). Experience in IP & VoIP networking, data communications and systems engineering with an understanding and experience dealing with multi-service IP networks, data network strategies, multi-vendor equipment and network protocols. Extensive knowledge and experience understanding industry best practices on network architecture and engineering experience in a robust network, product/service and system design, security, and implementation strategies. Effectively diagnose and troubleshoot high-level computer malfunction relating to faulty hardware, software, server and/or network. Implement, maintain and oversee converged Voice, Video and Data networks. Communicate effectively regarding maintenance of networked technologies. Implement quality control procedures to improve uptime of network and server devices. Manage Cisco Call Manager, Unity and Emergency Responder Servers and applications. Coordinate with the other teams to establish and maintain network systems. Coordinate with network team and other teams to design and implement automated deployment and maintenance technologies. Provide network support, including installation of network hardware, software, systems documentation, and training. Lead special technology projects as required. Research, develop, and implement new technologies and best practices. All other duties as assigned. Perform other duties as assigned. Requirements: Required Skills and Abilities Preferred CCNA Certification Experience with Cisco Unified Communication Manager Detailed knowledge of networking technologies and components Cisco and Cisco Meraki experience preferred Knowledge of PowerShell or other scripting languages Experience using automated deployment and maintenance technologies Familiarity with load balancers Strong written, verbal and collaboration skills. Excellent verbal and written communication skills. Excellent interpersonal and negotiation skills. Excellent time management skills with a proven ability to meet deadlines. Strong organizational, communication, and interpersonal skills. Excellent organizational skills and ability to manage multiple tasks and competing demands. Ability to work in a fast-paced, demanding environment. Strong attention to detail, good common sense including excellent judgement and decision-making capabilities. Physical Requirements Extended viewing of computer screen. Sitting for extended periods of time. Normal office environment with little exposure to excessive noise and temperature changes. Education and Experience High school diploma or equivalent. (Associate's degree preferred) 5+ years of experience as a Network Administrator. 3+ years of Desktop Support experience. (preferred) Helpdesk/Ticketing systems. Preferred CCNA Certification.

The IT Field Technician position is responsible for any hands-on and on-site related tasks involving the deployment of computer hardware, peripherals, and other computing devices. The IT Field Technician will troubleshoot problems, advise on the appropriate action, and respond to user requests in a timely manner. This position will be responsible for maintaining customers hardware and software. Duties and Responsibilities Assist with the installation, configuration and ongoing usability of desktop computers, peripheral equipment, and software. Respond to all service requests timely, keep customer fully updated, and ensure service call completions are documented accurately and with comprehensive details, as well as any parts / equipment used appropriately accounted for. Effectively diagnose and troubleshoot malfunction of computer or network devices, equipment, and systems in operation at any or all client locations. relating to user error, faulty hardware, or software/server/network issues. Analyze service request data for trends and recommend process improvements for ticketing system. Document all pertinent user identification information, including name, department, contact information, nature of problem or issue, computer name, resolution, etc. Attend team Level 10 meetings and monthly meetings with administration. Use documentation, peers, and any other resources to resolve issue on initial contact. Build rapport and elicit problem details from customers; prioritize and escalate problems as appropriate. Actively monitor and report compliance with the customer service level agreements. Ship and receive broken devices for repair. Perform other duties as assigned. Requirements Required Skills and Abilities Maintain working components through repair or replacement. Ability to assist customers and staff with hardware and software challenges. Excellent customer service and interpersonal skills, including the ability to deal calmly, positively and professionally in tense or elevated situations. Able to manage time effectively and work efficiently, both with and without direct supervision. Exceptional analytical and troubleshooting skills. Excellent judgment skills to properly evaluate situations and immediately provide effective solutions. Great attention to details, organizational skills and ability to prioritize and manage multiple simultaneous tasks. Exceptional interpersonal skills; able to communicate technical information to non-technical users effectively. Must have a valid driver's license and a dependable vehicle. Physical Requirements Able to bend, crawl, stoop and sit. Able to lift and move 50 pounds of weight. Outdoor service work 10-40% of the time. Occasional ladder climbing and work on elevated equipment. Local travel or travel to assigned region/site 75-100% of the time. Limited overnight travel. Education and Experience High school diploma or equivalent. 2+ years of related experience. 1+ year of experience in field service.

Full-time Description The Systems Engineer provides leadership, executes extensive engineering/scientific support on systems, system elements, interfacing systems, components, devices and/or processes by using appropriate methods at every level for Menlo Inc. This position is responsible for creating, modifying, maintaining, and supporting infrastructure and individual system components that enable business functions and IT Services. Balance availability, security, efficiency, and functional requirements to help provide an optimized production service. Proactively Identify and manage existing and emerging risks that stem from business activities and ensure these risks are effectively identified and escalated to be measured, monitored, and controlled. The engineer takes the lead to research and provide solutions to complex problems. This position requires minimal to no supervision on multiple concurrent complex projects and be able to coordinate work of others. The System Engineer is a senior member of their collaborative team; as a technical expert, this position will also actively participate in the mentorship and development of mid-level and junior-level teammates. Duties and Responsibilities Proactively identify and manage existing and emerging risks that stem from business activities and the job role. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled. Follow written risk and compliance policies and procedures for business activities. Design scalable infrastructure with minimal oversight, implement system change with consistency and autonomy, automate service delivery and maintenance tasks, and builds monitoring and tooling for systems. Resolve complex production issues with independence by troubleshooting complex systems independently. Analyze complex outages to identify opportunities. Experiment with new patterns and technologies. Understand and consistently exercise engineering best practices, concepts, and patterns Understand the customer and identify solutions and ideas for the customer with little assistance. Evaluate potential solutions with some oversight. Effectively diagnose and troubleshoot high level network element and computer malfunctions relating to faulty hardware, software, server, network and/or configurations. Collect data and interpret errors and/or problems in configurations. Implement quality control procedures to improve up-time of network and server devices. Evaluate the effectiveness of systems and determining actions required to improve system performance. Lead special technology projects as required to research and implement new technologies and best practices. Recommend networking and systems software and hardware enhancements. Diagnose and correct network and system issues in onsite and cloud environments. Provide hands-on System Administration support, system maintenance and operation support. Build, configure, and troubleshoot application deployments and infrastructure upgrades. On-Call hours; rotating schedule. Perform other duties as assigned. Requirements Required Skills and Abilities Ability to absorb and retain information quickly with a high attention to detail. Excellent customer service and interpersonal skills, including the ability to deal calmly, positively and professionally in tense or elevated situations. Able to manage time effectively and work efficiently, both with and without direct supervision. Excellent analytical and troubleshooting skills. Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions. Great attention to details, good organizational skills and ability to prioritize and manage multiple simultaneous tasks. Good communication skills. Able to communicate technical information to non-technical users effectively. Physical Requirements Able to bend, crawl, stoop and sit. Able to lift and move 50 lbs. of weight. Occasional ladder climbing and work on elevated equipment. Must be able to sit for extended periods of time, performing work on a computer. Education and Experience High school diploma or equivalent. (Bachelor's degree preferred) 5+ years of experience working in enterprise environments. MCSE or MCSA Certification. (preferred) VoIP experience. (preferred) Apple School Manager and MDM experience. (preferred) Experience using automated deployment and maintenance technologies. Knowledge of warranty procedures for network and server devices. Extensive knowledge and experience understanding industry best practices on network architecture and engineering experience in a robust network, product/service and system design, security, and implementation strategies.

Full-time Description The Support Engineer provides leadership to both System Analysts and Support Administrators, execute extensive engineering/scientific support on systems, system elements, interfacing systems, components, devices and/or processes by using appropriate methods at every level for Menlo Inc. This position is responsible for responding and managing network connectivity issues and provide break/fix solutions and possible root cause analysis related to each of these technologies. The Support Engineer takes the lead to research and provide solutions to complex problems. They must be able to work with minimal to no supervision on multiple concurrent complex projects and be able to coordinate work of others. The Support Engineer is a senior member of their collaborative team; as a technical expert, this position will also actively participate in the mentorship and development of mid-level and junior-level teammates. Supervisory Responsibilities Yes Duties and Responsibilities Troubleshoot hardware including desktops, laptops, tablets, printers (local and networked) and other peripheral devices. Serve as a liaison between staff and technology to resolve issues and achieve desired results. Assist in training new employees. Share knowledge with colleagues and end-users. Create and maintain documentation for self-service and team knowledge base of team and share lessons with colleagues. Enhance and support Menlo's service offerings and technologies. Assist team in the resolution of helpdesk tickets within established Service Level Agreement timeframes. Support large implementations in a multi-location environment. Own the life cycle of a help desk ticket from initial submission through resolution or escalation as appropriate. Proactively identify systemic issues and resolve them. Collaborate with internal teams, in instances of escalated tickets, to ensure timely resolution. Improve efficiencies in day-to-day tasks. Maintain a working knowledge in managing and creating workflows. Identify opportunities for training and documentation and collaborate with senior team members on delivery. Perform other duties as assigned. Requirements Required Skills and Abilities Ability to absorb and retain information quickly with a high attention to detail. Excellent customer service and interpersonal skills, including the ability to deal calmly, positively and professionally in tense or elevated situations to all end users. Able to manage time effectively and work efficiently, both with and without direct supervision Excellent analytical and troubleshooting skills. Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions. Great attention to details, good organizational skills and ability to prioritize and manage multiple simultaneous tasks. Good communication skills. Able to communicate technical information to non-technical users effectively. Education and Experience High school diploma or equivalent. (Bachelor's degree preferred) 5+ years of experience as a Support Engineer. 3+ years of Desktop Support experience. (preferred) Workstations and deployment imaging. VoIP experience. (preferred) Helpdesk/Ticketing systems. Hyper-converged server environments. MCSE or MCSA Certification. (preferred) Experience using automated deployment and maintenance technologies. Warranty procedures for network and server devices. Extensive knowledge and experience understanding industry best practices on network .architecture and engineering experience in a robust network, product/service and system design, security, and implementation strategies.

Become an integral part of Menlo's dynamic team as a Technical Escalation Analyst. You will play a crucial role in ensuring the smooth resolution of complex technical issues and customer concerns. Your impactful contributions will directly enhance education and communities, and you will be part of a collaborative team dedicated to continuous learning and innovation. If you are ready to make a meaningful contribution to a rapidly expanding company that values your skills and determination, Menlo is the place for you. You Will: Handle escalated cases from our frontline support team and provide timely and effective solutions to meet our client's needs Collaborate closely with various internal teams, including technical support, operations, and account management, to ensure customer satisfaction and maintain high service levels Serve as the point of contact for escalated technical issues and customer complaints, demonstrating a high level of professionalism and empathy Analyze and troubleshoot complex technical problems, utilizing your in-depth knowledge of our products and services Collaborate with the frontline support team to gather relevant information and provide guidance on issue resolution Recognize service gaps and fill in as a utility player as necessary to complete work and close tickets when service requests spike or service desk resource availability is low Create and maintain detailed documentation for system configurations and processes Requirements You Have: Strong knowledge of high-quality end-user technical support, related to enterprise software and hardware Understanding of networking concepts and protocols: TCP/IP, DHCP, DNS 2 years experience in an MSP environment Preferred experience supporting web filtering, network printing, VoIP, group licensing, remote desktop support, Google Workspace for Education, and device imaging

Full-time Description The Network Engineer provides leadership and executes extensive engineering support on interfacing systems, components, devices and processes by using appropriate methods at every level for Menlo Inc. This position is part of a team that supports network operations for Menlo customers across multiple school districts. The Network Engineer is instrumental in deploying, operating, and scaling network environments that provide high availability, performance, and security. In addition, is involved in the implementation of network infrastructure. This position is a hands-on role working directly with our customers through issues that arise. The Network Engineer is a senior member of the team; as a subject matter expert, this position will also participate in the mentorship and development of mid-level and junior-level teammates. In order to be considered for this opportunity, please fill out a Culture Index survey via the link below: **************************************************** You Will: Effectively diagnose and troubleshoot high-level network events and malfunctions relating to faulty hardware, software, server, network, and configurations. Assume direct responsibility for establishing functionality within Menlo's platform, including: New functionality builds Enabling integration with internal applications to enable automatic workflows. Approximately 50% of responsibilities involve working with Cisco Meraki, including configuring, managing, and troubleshooting Meraki devices and networks to ensure optimal client performance and security. Support and troubleshoot WiFi connections for clients, including diagnosing connectivity issues, optimizing signal strength, and ensuring secure and reliable wireless network performance across various environments. Demonstrated experience with networking protocols and services, including DHCP, DNS, TCP, and UDP, to ensure efficient network performance, address resolution, and proper data transmission. Proficient in analyzing packet captures using tools like Wireshark to diagnose network issues, identify anomalies, and optimize network performance for clients. Create a centralized repository for all internal and external documentation, including process, procedure, network, and storage-related materials. Identify opportunities for training and documentation; collaborate with senior team members on delivery. Collaborate with internal teams, in cases of escalated tickets to ensure timely resolutions On-call hours; rotating schedule. Perform other duties as assigned. Requirements High school diploma or equivalent (Bachelor's degree preferred) CCNA, CCNP, or related certification (preferred) 5+ years of experience in an enterprise system networking environment Experience using automated deployment and maintenance technologies Knowledge of warranty procedures for network and server devices Extensive knowledge and experience understanding industry best practices on network architecture and engineering experience in a robust network, product/service system design, security, and implementation strategies The ability to absorb and retain information quickly with a high attention to detail Exceptional customer service and interpersonal skills, demonstrated by maintaining composure, positivity, and professionalism in challenging or heightened situations Exceptional judgment skills, demonstrated by the ability to analyze situations thoroughly and promptly offer effective solutions The ability to communicate technical information to non-technical users effectively

The Support Network Administrator will ensure reliable and effective data and network infrastructure services through installation, monitoring, maintenance, support, and optimization of all server and network hardware and software. The Support Network Administrator will analyze and resolve high-level network hardware and software problems in a timely and accurate fashion. Responsible for gathering requirements, design solutions, and planning and executing implementations using best practices and standards. The Support Network Administrator has the expertise to enhance the existing network design, implement additional network elements and provide ongoing support and maintenance, including all analysis tools and monitoring. Duties and Responsibilities Comprehensive knowledge and experience in Cisco Call Manager (CUCM/Unity). Experience in IP & VoIP networking, data communications and systems engineering with an understanding and experience dealing with multi-service IP networks, data network strategies, multi-vendor equipment and network protocols. Extensive knowledge and experience understanding industry best practices on network architecture and engineering experience in a robust network, product/service and system design, security, and implementation strategies. Effectively diagnose and troubleshoot high-level computer malfunction relating to faulty hardware, software, server and/or network. Implement, maintain and oversee converged Voice, Video and Data networks. Communicate effectively regarding maintenance of networked technologies. Implement quality control procedures to improve uptime of network and server devices. Manage Cisco Call Manager, Unity and Emergency Responder Servers and applications. Coordinate with the other teams to establish and maintain network systems. Coordinate with network team and other teams to design and implement automated deployment and maintenance technologies. Provide network support, including installation of network hardware, software, systems documentation, and training. Lead special technology projects as required. Research, develop, and implement new technologies and best practices. All other duties as assigned. Perform other duties as assigned. Requirements Required Skills and Abilities Preferred CCNA Certification Experience with Cisco Unified Communication Manager Detailed knowledge of networking technologies and components Cisco and Cisco Meraki experience preferred Knowledge of PowerShell or other scripting languages Experience using automated deployment and maintenance technologies Familiarity with load balancers Strong written, verbal and collaboration skills. Excellent verbal and written communication skills. Excellent interpersonal and negotiation skills. Excellent time management skills with a proven ability to meet deadlines. Strong organizational, communication, and interpersonal skills. Excellent organizational skills and ability to manage multiple tasks and competing demands. Ability to work in a fast-paced, demanding environment. Strong attention to detail, good common sense including excellent judgement and decision-making capabilities. Physical Requirements Extended viewing of computer screen. Sitting for extended periods of time. Normal office environment with little exposure to excessive noise and temperature changes. Education and Experience High school diploma or equivalent. (Associate's degree preferred) 5+ years of experience as a Network Administrator. 3+ years of Desktop Support experience. (preferred) Helpdesk/Ticketing systems. Preferred CCNA Certification.

Menlo's purpose is to create better technologies to solve problems for clients in school districts and communities nationwide. We know when organizations like schools spend less time on making technology work, they can spend more time doing the things they do best, like educating children. And when educators can focus on the children, we help them achieve their goal of life transformation. From our roots as a startup, we've evolved into a firmly established corporation while retaining the hunger and drive of our entrepreneurial beginnings. At Menlo, our mission is to go beyond "good enough" and provide groundbreaking technology solutions that shape a better future for both our clients and the generations to come. Become an integral part of Menlo's dynamic team as a System Analyst, contributing your expertise to shape the future of technology solutions. In this role, you'll engage with clients to optimize client experience with Menlo's customized systems, automation, and complex problems as they arise. As a System Analyst at Menlo, your impactful contributions will directly enhance education and communities, and you'll be part of a collaborative team dedicated to continuous learning and innovation. If you're ready to make a meaningful contribution in a rapidly expanding company that values your skills and determination, Menlo is the place for you. This position will provide technical support of computer software and hardware products and services. Respond to and diagnose problems through discussions with users via telephone, email, or online chat. This includes problem recognition, research, isolation, and resolution steps. The System Analyst is expected to have the capacity to resolve complex problems. Assist users inquiring how to use specific software, electronic mail, or operating systems. Use existing processes and tools to proactively support office staff and equipment. You Will: Connect with clients utilizing remote software to get first-call resolution Receive calls, chats and support tickets from customers resolving tickets in a timely manner and independently managing your ticket queue. Take ownership of issues and troubleshooting from beginning to end Provide high-quality end-user technical support, related to enterprise software and hardware Provide investigation, diagnosis, resolution, and recovery for hardware/software problems Identify and solve issues related to system performance and functionality Log and track problems, proactively maintain problem tracking databases as part of the problem resolution process Manage and contribute to projects, ensuring they align with organizational goals Create and maintain detailed documentation for system configurations and processes Recognize service gaps and fill in as a utility player as necessary to complete work and close tickets when service requests spike or service desk resource availability is low Perform other duties as assigned Requirements Excellent verbal and written communication skills. Excellent time management skills with a proven ability to meet deadlines. Ability to work in a fast-paced, demanding environment. Excellent customer service and interpersonal skills, including the ability to deal calmly, positively, and professionally in tense or elevated situations. Maintain positive and professional attitude. Able to clearly document technical processes. Able to manage time effectively and work efficiently, both with and without direct supervision. Exceptional analytical and troubleshooting skills. Excellent judgment skills to properly evaluate situations and immediately provide effective solutions. Great attention to details, organizational skills, and ability to prioritize and manage multiple simultaneous tasks. Exceptional interpersonal skills; able to communicate technical information to non-technical users effectively. Associate's/Bachelor's degree or relevant work experience in place of degree 4+ years of recent experience in technology, service desk, or helpdesk An understanding of networking concepts and protocols: TCP/IP, DHCP, DNS Strong analytical and critical thinking skills Strong oral and written communication skills, with both incoming calls, chat, and our ticketing system for our internal user base Time management skills to meet project deadlines Understanding of cybersecurity principles and best practices Ideal: CCNA Certification, and/or Network+ Certification Ideal: Mac OS, Windows Devices, Google Admin, Cisco Phones, VOIP, O365, printer management Physical Requirements: Ability to sit at a desk and work on a computer for prolonged periods. Occasionally lifting or moving items such as laptops, small servers, or office supplies (typically up to 25 pounds). Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. What We Offer: 401(k) retirement plan with company matching Supportive time off including paid volunteer days and company holidays Medical/Dental/Vision healthcare benefits including dependent plans & HSA/FSA offerings Wellness reimbursement to nurture employees' minds and bodies We pride ourselves on Community and host exciting company outings and events